Completion of company training program required (currently remote training) Constant work sitting at a cubical desk Prior work from home and/or virtual skype experience preferred Occasional overtime based on business needs Availability to work all call center shifts with determination based on occasional shift bid The Customer Care Associate role supports Guardian’s mission to keep our promises and serve more people by providing effortless and exceptional service to our voice/telephone inquiries from insured members, employers, brokers, and sales for benefits, billing, eligibility, claim status, and all other miscellaneous inquiries following process and procedures that provide accurate, complete, and thorough service resolution. Must also comply with departmental scheduling policy and practice Builds immediate rapport with the customer Achieves strong customer satisfaction and loyalty by providing a positive Customer Experience through responsive, thorough, and effective service Works collaboratively with back-office areas and departments to research and correct customer issues and provide effective, timely resolution Leverages strong insurance background to resolve customer inquiries towards effective customer resolution Possesses knowledge of company procedures and demonstrates technical and soft-skill knowledge to handle the different types of service inquiries Processes changes within scope of authority or refers to appropriate area as necessary.