Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12243
READ JOB DESCRIPTION AT BOTTOM BEFORE YOU APPLY NAMED #1 IN AMERICA A+ RATING BY THE BBB MEMBER OF THE WQA GUARANTEED PAY FULL TIME EMPLOYMENT FULL BENEFITS WE TRAIN GUARANTEED $10/HR TO START + BONUSES BASED ON YOUR QUESTIONNAIRES QUICK ADVANCEMENT TO $11/HR + BONUSES BASED ON YOUR QUESTIONNAIRES EARNINGS=$15-$18/HOUR + FULL BENEFITS CANDIDATES MUST BE: · EXTREMELY RELIABLE · CLEAN CUT · PROFESSI...
PLEASE READ JOB DESCRIPTION BELOW BEFORE APPLYING NAMED #1 IN AMERICA A+ RATING BY THE BBB MEMBER OF THE WQA GUARANTEED PAY FULL TIME EMPLOYMENT FULL BENEFITS WE TRAIN GUARANTEED $10/HR TO START + BONUSES BASED ON YOUR QUESTIONNAIRES QUICK ADVANCEMENT TO $11/HR + BONUSES BASED ON YOUR QUESTIONNAIRES EARNINGS=$15-$18/HOUR + FULL BENEFITS CANDIDATES MUST BE: · EXTREMELY RELIABLE · CLEAN CUT · PROFES...
As a Reservation Sales Specialist you will use your strong technical skills, excellent communication, persuasive sales ability and world class customer service to consult with customers and book customized hotel reservations via phone. all while working from the comfort of your own home! In addition you will: Introduce our customers to products and services available through our partner companies...
Job Description: Hablo Espanol?! Adecco is assisting a local client in their search to fill Bilingual - Call Center Representative - Customer Service jobs in Columbus, IN. This is a long-term temporary to hire opportunity. As a Customer Service Representative will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaint...
Job Description: Customer Service Representative - CSR - Call Center Representative - Bilingual FRENCH Description: Responsibilities for Bilingual Customer Service Call Center Representative include but are not limited to the following: - Confer with customers by telephone in French to provide information about products or services, take or enter orders, cancel accounts, or obtain details of compl...
Job Description: Adecco Staffing is recruiting for one of our clients located in Albany, NY. This company is in need of a Mystery Shopper to complete store visits. Requirements *Must be between the ages of 21-25 *Must have reliable transportation *Must be willing to travel within the Capital District in order to complete mystery shopping visits. *Visits are located in Albany, Schenectady, Saratoga...
Job Description: Adecco is currently recruiting for Greeter opening in a major retail environment in Nanuet. Must be flexible to work changing floating Monday through Sunday. Skills desired are previous retail experience, customer service high school diploma or equivalency Customer Service along with excellent verbal communication skills,and a friendly outgoing personality. Ability to work in a fa...
Job Description: PURCHASING COORDINATOR We have an immediate opportunity for a purchasing coordinator to work in Robinson Twp, PA. This individual will support the supply chain team by expediting open orders, complete cost variances, rectify shipment discrepancies and update cost information in the system. Typical duties for this position: •Maintains purchase order reconciliation reports •Assists...
Job Description: Customer Service Representatives needed in the Cranberry Township area. Adecco is currently interviewing for a temp to hire position at a large local safety company. The Customer Service Representative is responsible for developing and maintaining excellent customer relations. In addition, they are responsible for retaining existing customer base by satisfying customers' concerns...
A Successful Complex Equipment Manufacturer is searching for a Warranty Administrator/ Parts Coordinatorto join our growing organization. This person would perform all warranty functions necessary to ensure proper and timely warranty claim processing. This person will also assist in the coordination and communication with customers and dealer or direct part orders as needed. RESPONSIBILITIES INCLU...
Term: Contract to Hire (Intention is to become a permanent opportunity) Location: Chicago, IL (northwest side of Chicago) Rate/Compensation: $27,000 to $35,000/yr (about $13 to $17/hr) We are a manufacturing company in the plastics industry; we make a variety of products for a diverse customer base. We are looking to fill a Customer Service position; you will be supporting customers by answering i...
Pet Medical Center – Chatoak is looking for the right person to join our customer service team. Our Veterinary hospital has a very fast paced environment with 12 doctors and 50 support staff. We see appointments as well as walk-in emergencies. If you are a team player, a multi-tasker, punctual and reliable, flexible and willing to learn, have high self-esteem and enjoy working with people and anim...
ARE YOU LOOKING FOR AN EXCITING CAREER? ARE YOU READY TO GET STARTED RIGHT AWAY? Surgo Marketing currently has openings in entry level marketing, advertising, public relations, customer service and event promotions. With our continued growth, we are currently looking for new, energetic and motivated individuals that are looking to start or advance their career. NO EXPERIENCE NECESSARY! FULL TRAINI...
ARE YOU LOOKING FOR AN EXCITING CAREER? ARE YOU READY TO GET STARTED RIGHT AWAY? Surgo Marketing currently has openings in entry level marketing, advertising, public relations, customer service and event promotions. With our continued growth, we are currently looking for new, energetic and motivated individuals that are looking to start or advance their career. NO EXPERIENCE NECESSARY! FULL TRAINI...
Wanted: Professionals with customer service experience to fill our Sales Account Manager position. Gynesis Management Group Inc. is currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. The Sales Account Manager will receive training to ensure they have all the skills and knowledge that t...
JOB SUMMARY: The Team Leader provides direction to service center personnel and is involved in the daily activities to meet or exceed operational goals and objectives. The Team Leader will effectively communicate with the local sales and service team and customers to ensure operational efficiency and effectiveness. The Team Leader is expected to promote and sustain Continuous Improvement, develop...
Talent AZ, Inc. specializes in customer service for market leading brands in the entertainment industry. We work inside Americas largest retail chains helping them promote their brands and acquire new customers. Our job is to create brand awareness by promoting our clients products and services directly to the public. Due to our on going expansions, we are looking for new, energetic individuals th...
Blitz Inc (Bellevue, WA) is interviewing for an Entry Level Customer Service / Sales Rep for it's Bellevue, WA headquarters. This is not a telemarketing customer service position. This position involves in-person sales to business owners. Successful Entry Level candidates will be given numerous opportunities past the entry level customer service role to expand and grow with the company. The Perfec...
APPLY TODAY/START TOMORROW Just Graduated? Need Work Experience? We will train! One of Joplin's leading companies is expanding and hiring for all positions. Sales Marketing Department Customer Service Reps We Offer: *Fun Work Environment *Cash Bonuses *Monthly Company Outings *Immediate Hire If you have: Positive Attitude Student Mentality Great Work Ethic Desire to Succeed Great Communication If...
Start Your Career Today!! Entry Level, In Store Customer Service / Sales / Marketing DNA Marketing is looking for someone who has exceptional people skills, an amazing work ethic, enjoys working in a team atmosphere, and is looking to better their career. We have the opportunity to promote some of the best products in the US in some of the biggest retail locations in the Jefferson City area! NO te...
Sponsored results
Customer Positions Open. Hiring Now - Apply Today!
Customer.Jobs2Careers.com
Check Elderly Employment Postings On Life Reimagined. Visit Site Now!
lifereimagined.aarp.org
Uber's Better. Make Up To $20/hr. Work Whenever & Get Paid Weekly!
uber.com/Apply-Now
Earn $19-27/Hour No Experience Req. Cashier Positions Open Now.
Cashier.JobTomic.com

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Jobs with no customer service?
Hi everyone, I'm a 20 yr old guy who lives in Palm Springs, California and I wanted you to give me ideas of jobs that DO NOT require customer service (and where can I apply) Thank you
Is customer service a hard job?
I'm 19 years old and this is my first ever job & it's at CVS Pharmacy so I'm assuming it's going to be an entry level job. I'm getting orientation training. Basically, I'm confused as to what do I ...

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.1.40.24-302
eTrustLogo