Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13760
Local Coffee Roaster Looking for full time office help. Café Excellence, Inc. is a Micro Roaster of Fine Specialty Coffee and Majatei Teas, located at 2675 Eisenhower Avenue in Audubon, Pennsylvania we are looking to fill a40 hour a week inside customer service position. Responsibilities include processing customer orders fromdistributors, retail wholesalers, web site and factory store customers....
Company Confidential Upper Montclair, NJ, 07043
Insurance Agency in the Montclair area is seeking an experienced Commercial Lines Customer Service Representative to handle a book of business. The ideal candidate will be responsible for day to day client services including answering coverage questions, ordering and processing endorsements, policy checking, input data into computer system, billing, claims handling, insurance carrier website navig...
Job Summary Communicates with internal/external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts. Provides support within established performance standards and priorities that are responsive to marketing, underwriting, retention and service goals. Utilizes core competencies and skills to maximize customer experience. Essential Jo...
Job Title: Customer Service Associate Job Type: Full Time/Part Time Job Description: Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs. • Welcome customers, maintain knowledge and help them with the selection of merchandise • React to all concerns of customers quickly with a sense of importance • Maintain cleanliness of store • Uphold...
As a customer service associate, you will assist existing clients understand their current services and trouble shoot any concerns they may have. You will offer them choices and services during each inbound call. Other responsibilities of the associate position include: Answering client calls and online chats Performing basic data entry and account maintenance Delivering exceptional client service...
About Aon Hewitt Aon Hewitt empowers organizations and individuals to secure a better future through innovative talent, retirement and health solutions. We advise, design and execute a wide range of solutions that enable clients to cultivate talent to drive organizational and personal performance and growth, navigate retirement risk while providing new levels of financial security, and redefine he...
COACH. MENTOR. PROBLEM SOLVER. Set a new standard for service excellence When a customer calls with a service or technical issue, your team's responsiveness, courtesy and knowledge make all the difference. Quality counts. So whether you're coaching your team to deliver great service - or working directly with the customer - we'll count on you to set the standard. In this leadership role, you'll le...
The Metal Supermarkets business concept was established in 1985 in Mississauga, Ontario, Canada. Since then, the company has grown to 69 stores across Canada, the United States, and the United Kingdom. Metal Supermarkets is the only international brand in the small quantity metals industry. More than 60,000 customers rely on Metal Supermarkets for “one stop shopping” for all their small metal requ...
CVS Caremark is having an OPEN HOUSE and you're invited!! If you have a passion for providing superior customer service and have a minimum of 3 years of progressive customer service experience, come share your experience with us by attending our Open House. Open House details: Wednesday August 6th 1 pm - 5 pm Our facility is located at: 445 Great Circle Rd Nashville, TN 37228 Please bring a copy o...
Cowboy Bail Bonds, is seeking the right Customer Service Associate for our expanding business. Established in 1997, Cowboy Bail Bonds is one of the most respected bail bond companies in the nation. We are looking for customer service professionals that have a passion for helping others in a fast paced environment. The customer service associate is responsible with meeting with customer’s face to f...
ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage workflow to meet daily, weekly and monthly deadlines. Provide direction and guidance to team members. Cross-train team members, audit their work and conduct team meetings to communicate team goals and objectives. Interact with hospital personnel to ensure accurate and timely transfer of necessary billing documents. Interact with Medical, Reimbursement...
Almond & Associates is a local recruiting firm. We are hiring for this CSR position for one of our clients in Bellevue. The duties include but are not limited to: Answering incoming calls Providing customer service regarding claims and services Data entry of claims and participant information This is an entry level position. This is also a direct hire position. The ideal candidate will have a cust...
Description As the Director of Technical Support, you will be responsible for ensuring best-in-class service to customers using the Rocket Fuel self-service platform. You will build out and manage a world-class technical support staff that helps customers get the most out of their campaigns, handling product support questions, troubleshooting, while also advising on best practices. You seek to con...
Company Confidential Schaumburg, IL, 60173
CUSTOMER SERVICE REPRESENTATIVE Print Broker – Office Environment. Schaumburg-based company. Job Summary The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are comple...
Customer Sales & Service Representative - Join Farmers Insurance Job Label:Helmick - CSR Want to join a fast growing company that promotes learning and provides an excellent opportunity for upward mobility? For the customer service professional looking to have a measurable impact on the present and future business of an industry leader, look no further. A Farmers Insurance Agency located in Tigard...
Tish Flooring is an established, full service, family-operated flooring company in Indianapolis. The company has deep roots and is highly respected in Indianapolis and throughout central Indiana. Many employees have been with the company over ten years, a tribute to sound management, a positive environment, and excellent values. The Client Care Manager position reports directly to the principals o...
Assisting customers with their purchase of products at the warehouse discount store...
Essential Duties and Responsibilities · Assist the supervisor with their daily tasks. · Takes initiative to be actively involved in day to day team operations. · Makes suggestions for process improvements. · Assists the team in reaching team and company goals. · Works on special reports and/or projects. · Ensures all Work-In-Process charts are appropriately researched and prepares reports for Regi...
WAXIE Sanitary Supply has an immediate opening for a Lead Customer Service Representative at our Denver division located in Aurora, CO. WAXIE Sanitary Supply is the largest privately-held distributor of sanitary supplies and equipment in the United States. A dynamic and progressive company, WAXIE's reputation as a leader in the sanitary supply industry is attributed to its comprehensive inventory...
RemX Staffing has an immediate need for a Customer Service Representative. Job Qualifications: Strong communication skills Must have patience Strong customer service skills working with all ranges of customers Three years prior customer service experience (retail, or health-care strongly preferred). If you are interested and meet the requirements, please apply today....

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