Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12459
NORD Gear Corporation is a world leader in the manufacture of industrial power transmission and motion control products. Our continued growth and expansion has created a need for a highly motivated Customer Service Representative to join our team. We are currently seeking to fill a Customer Service Representative position within our Customer Service Department in Charlotte, North Carolina. RecentC...
Looking for Enthusiastic Customer Service Reps in our Riverside & Jurupa Valley locations Job Title: Customer Service Representative/Teller Job Purpose: Provide outstanding customer service, conducts customer transactions for all Cashback services, receive payments and post to customer accounts Duties: Qualifies loans and cashes checks according to Cashback guidelines Maintain cash drawer accuracy...
Come Join Our Team! You’ll LOVE Working Here… Multiple Schedule Options, Great Pay, Benefits, Fun Atomsphere !! We give you what you need to succeed. complete training provided for all positions! Variety of Full-time Work Schedules Variety of call groups. some with add-on sales incentives! Qualifications If you. • have customer service experience (person-to-person or telephone) and can turn that i...
BEYOND BY AERUS DIVISION ESTABLISHED IN YOUR AREA Our locally owned franchise locations provide extraordinary opportunities for personal growth, career and financial success. For more information visit us at www.beyondbyaerus.com. Customer Service Consultant - Part Time Students Duties and Responsibilities: · Customer service, sales and light delivery · Conduct consumer market surveys · Assist com...
AQ DIVISION ESTABLISHED IN YOUR AREA If you have thought about earning extra money or considered a career change that fits your lifestyle, then Aerus AQ might be the answer. Our locally owned franchise locations provide extraordinary opportunities for personal growth, career and financial success. For more information visit us at www.aerushome.com. Customer Service Consultant - Part Time Students...
AQ DIVISION ESTABLISHED IN YOUR AREA If considering a career change Aerus AQ might be the answer. Our locally owned franchise locations provide extraordinary opportunities for personal growth, career and financial success. For more information visit us at www.aerushome.com. Assistant Manager Trainee Duties and Responsibilities: Entry level position Assist with recruiting, training and managing sal...
Company Confidential Davenport, IA, 52804
IMMEDIATE OPENING do to a desire to triple our monthly production , we are expanding the size of our office. No experience necessary, Great starting earing and advancement opp. Must be neat in appearance and able to start this week. Up to $500/WK to start per agreement call for interview or send resume 563/386/5081...
CAREER OPPORTUNITY IN THE KANSAS CITY AREA If you have thought about earning extra money or considered a career change that fits your lifestyle, then Aerus might be the answer. Our locally owned franchise locations provide extraordinary opportunities for personal growth, career and financial success. Part Time/Full Time Appointment Setter Duties and Responsibilities: · Contact existing customers a...
At IBM we're looking for talented, ambitious professionals to join us as Systems Administrators. Like a challenge? Come work alongside some of the best minds in the industry to help clients make the most out of their IT investments. As an IBM Systems Administrator, you'll use your expertise in systems management to resolve issues with clients' hardware and software components. You'll provide answe...
At IBM we're looking for talented, ambitious professionals to join us as Systems Administrators. Like a challenge? Come work alongside some of the best minds in the industry to help clients make the most out of their IT investments. As an IBM Systems Administrator, you'll use your expertise in systems management to resolve issues with clients' hardware and software components. You'll provide answe...
At IBM we're looking for talented, ambitious professionals to join us as Systems Administrators. Like a challenge? Come work alongside some of the best minds in the industry to help clients make the most out of their IT investments. This is a Windows System Administration / Engineering role within a highly distributed global enterprise organization. The position is highly technical and hands-on wi...
Are you a problem solver who loves working with people? Then you belong at IBM. As a Customer Service Representative you'll have direct contact with our global clientele as an advisor, guiding clients on the use of a broad range of products, offerings and services - and play a key role in client satisfaction overall. Working with other talented, ambitious customer service professionals, you'll use...
IBM SO Delivery is hiring a Customer Service Representative - Subject Matter Expert. The candidate will need to ensure client's business requirements are successfully met and requires demonstrated knowledge of client environment (technical and process). Incumbent needs to possess 1 year experience in Service Desk to ensure that the client's operations, hardware, software, application, network syst...
Customer Service Representative Aerospace / Aviation / Defense Sales / Marketing - Customer Service Full-time United States - West Virginia - Union The Compensation $54k to $58k Benefits - Full Relocation Assistance Available - Yes Commission Compensation - No Bonus Eligible - No Overtime Eligible - No Interview Travel Reimbursed - Yes Detailed Description Contract Administration -Provide assertiv...
Customer Service Representative Aerospace / Aviation / Defense Sales / Marketing - Customer Service Full-time United States - West Virginia - Union The Compensation $54k to $58k Benefits - Full Relocation Assistance Available - Yes Commission Compensation - No Bonus Eligible - No Overtime Eligible - No Interview Travel Reimbursed - Yes Detailed Description Contract Administration -Provide assertiv...
Customer Service Representative Aerospace / Aviation / Defense Sales / Marketing - Customer Service Full-time United States - West Virginia - Union The Compensation $54k to $58k Benefits - Full Relocation Assistance Available - Yes Commission Compensation - No Bonus Eligible - No Overtime Eligible - No Interview Travel Reimbursed - Yes Detailed Description Contract Administration -Provide assertiv...
Customer Service Representative Aerospace / Aviation / Defense Sales / Marketing - Customer Service Full-time United States - West Virginia - Union The Compensation $54k to $58k Benefits - Full Relocation Assistance Available - Yes Commission Compensation - No Bonus Eligible - No Overtime Eligible - No Interview Travel Reimbursed - Yes Detailed Description Contract Administration -Provide assertiv...
About Aon Aon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 65,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry-leading global resources and techni...
City: Albany State: Oregon Postal/Zip Code: 97322 River Bend Sand & Gravel, a member of the Oldcastle Materials Northwest Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality rock product...
This position is responsible for providing highly technical service level support, project management and custom software solutions for OASIS accounting and slot management systems. Third Level Support: The ability to troubleshoot and resolve complex problems with data integrity, OASIS program functionality, ATI game software and hardware, and SQL server either remotely or on-site. Below are servi...
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Answers for Customer Service Jobs

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When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
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