Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 164980
Entry Level Management & Customer Service Account Reps - No Experience Necessary Excelerated Advertising Solutions, Inc.​ is seeking Client Acquisition Representative for an excellent opportunity with one of our clients! We specialize in retail promotions for some of the HOTTEST clients in the home entertainment and satellite television industries! Due to our HUGE 4th quarter expansion goals, we ...
Full-time position available to provide care to our elderly participants in our ESP program. Home Health Aide Certification required as well as HS Diploma/GED. Reading and writing skills as well as excellent clinical and interpersonal skills also required. At least one year of home health aide experience preferred. Part time and per-diem roles also available. Please send your resume to: Human Res...
Cache Creek Casino Resort Job Description Job Title: Hair Stylist Department: Spa Reports To: Spa Manager Status: non-exempt Prepared By: Jean Kong Prepared Date: 1/21/11 Approved By: Approved Date: Summary Welcome and service guests in a professional and friendly manner. Perform variety of hair care services and techniques. Essential Duties and Responsibilities include the following. ...
Responsible for the overall development, direction, growth, and management of a strategic client relationship with DISA, other DoD Agencies, and NATO for OCONUS opportunities. Develops/cultivates senior level relationships with existing and new clients ultimately leading to a more robust relationship with consequential revenue and profit growth. Responsible for account strategy, profit and loss, p...
Leads team that will have end-to-end responsibility for, and be the single point of contact for AT&T Government Solutions Healthcare programs to include, one or more strategic Federal government accounts; HHS, VA, SSA, etc.). Responsible for the overall development, direction, and management of the client relationship. Develops/cultivates senior level relationships with existing clients ultimately...
Responsible for the overall development, direction, growth, and management of a strategic client relationship with DISA. Develops/cultivates senior level relationships with existing and new clients ultimately leading to a more robust relationship with consequential revenue and profit growth. Responsible for account strategy, profit and loss, plan execution, program management, lifecycle management...
Customer Support Specialist - Location: Fillmore, CA Utilizes customer service, professionalism and self direction to assist our customers....
Cashstar Hours: Sunday-Saturday, 8am-11pm Pay: $9.50/hr (Potential commission up to $200) Training: 1 week, 8am-5pm Description: Both recipients and purchasers of eGift Cards call in for customer service to these consultants. Candidate is responsible for answering inbound customer phone calls and providing first call resolution for caller¿s questions and eGift card related issues. The success...
Job Description: MRI Software is an innovative products company with a rich history of serving the global real estate industry for over 40 years. Due to continued growth, we are seeking a Technical Support Representative to join our Global Client Support “Center of Excellence” in Cleveland, OH. As a member of this team, an individual will be responsible for providing quality, professional technic...
Apply and Interview now for ENTRY LEVEL Customer Service and Sales positions. This is an entry level sales position for our South Jersey office. Successful candidates can grow to Management. www.theinvictusgroupinc.com Please submit your resume by clicking the APPLY NOW button or for immediate consideration for the customer service position! The Invictus Group is currently hiring entry level pr...
Where Performance Unlocks Opportunity Better Business Consultants, Inc. is now offering positions at the entry level for sales and marketing. Our firm has a very high success rate of developing SPORTS MINDED individuals into TOP PERFORMERS in a management capacity. We are seeking inexperienced professionals that would like to take their “Winning Mindsets" and apply them to lucrative business care...
Summary: The Collector is responsible for collecting all stages of delinquent accounts, including recommendation of accounts for repo and foreclosure activity. The Collector will analyze the member’s financial situation and offer the best solutions to the member and to meet company objectives. Must be able to perform at level to meet or exceed the department’s performance standards of call qualit...
Company Confidential Alexandria, VA, 22315
Large Association in Alexandria, VA is looking for someone with call center experience, for their Customer Service Dept! Must possess a great positive attitude, strong customer service and data entry skills. Also, candidates should have great attention to details, with the ability to learn quickly in a fast paced environment. This is a wonderful opportunity! We are VERY motivated to get someone ...
Worldwide Express Career Opportunity Company Overview Worldwide Express is the nation’s largest Authorized UPS Reseller. We are also the 3rd largest transactional 3PL in the world. We're currently seeking a professional business-to-business freight coordinator in our Indianapolis Office. We are looking for enthusiastic, polished, hardworking candidates who are seeking long-term growth opportunit...
We are Everest Merchant Services, the First Name in Payments. WHO WE ARE EVEREST MERCHANT SERVICES is a leading provider of specialized yet affordable credit card processing solutions for a vast array of processing requirements. We facilitate secure, fast, and reliable transactions for all businesses without compromising the close personal attention and superior 24 hour “round the clock” service...
Arrow Solutions Group is seeking an Inventory Tech Support to work in Billings, MT. This role provides quality accounting software application telephone support for our client's customers. The ideal candidate will hold strong problem-solving techniques to maintain high levels of customer satisfaction. Responsibilities: Answer customer calls regarding accounting software application issues. Diag...
Join our sales support team and establish a professional career path with a company that rewards performers and promotes from within. If you enjoy learning on a daily basis and being part of a team, we want to hear from you! In the Account Representative role, you will be responsible for servicing and maintaining client relationships with a nationwide customer base using a consultative approach. ...
SelectOne Search is the Right Choice for your career search SelectOne Search is seeking an enthusiastic Help Desk Specialist for our client in Buffalo. This is a great direct hire opportunity to join an established and fast growing information technology firm that offers a full range of services. Candidates will be expected to provide timely and accurate support for clients via phone, email and r...
Customer Support Engineer –Washington, DC. Company Overview: Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and point-to-point transport services. Cogent'...
Job Summary As a Genius at the Apple Store, you maintain customers'€™ trust in Apple as the skilled technical customer service expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical kno...

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