Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14959
Call Center Representative Job Purpose: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. Duties: Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring an...
Sales Representative Job Purpose: Serves customers by selling products; meeting customer needs. Duties: · Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. · Adjusts content of sales presentations by studying the type of sales outlet or trade factor. · Submi...
American Heritage FCU, a $1.3 billion+ financial institution, has an immediate opening for a Part-Time Member Advisor in our Contact Center at our Main Office in Northeast Philadelphia! REQUIREMENTS/DUTIES: •Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union. •Ability to analyze and identify member’s questions/problems and refer/cross-sell a...
Customer Service Associate Walgreens As a Customer Service Associate, you are the face of Walgreens – the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, st...
Sales Representative Job Purpose: Serves customers by selling products; meeting customer needs. Duties: · Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. · Adjusts content of sales presentations by studying the type of sales outlet or trade factor. · Submi...
We are Everest Merchant Services, the First Name in Payments. WHO WE ARE EVEREST MERCHANT SERVICES is a leading provider of specialized yet affordable credit card processing solutions for a vast array of processing requirements. We facilitate secure, fast, and reliable transactions for all businesses without compromising the close personal attention and superior 24 hour “round the clock” service a...
Call Center Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account informa...
Customer Support Representatives (CSR) are the frontline voice to our students and clients. In this role, CSRs provide a variety of service support, including answering inbound service calls, email and online-chat based communications, placing orders, and explaining and promoting our courses, products and services. CSRs build relationships with our clients and students by providing the highest lev...
Partner with eBay customers to help them resolve and/or navigate successfully through account issues driven by site policy and/or actions initiated resulting in buying or selling limits. Efficient and accurate resolution of issues and questions regarding customers' accounts. Reliably follow-up with customers on issues. Be empathetic to customer concerns and display a sincere desire to serve. Teamm...
Call Center Representative Job Purpose: Serves customers by selling products; meeting customer needs. Duties: · Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. · Adjusts content of sales presentations by studying the type of sales outlet or trade factor. ·...
Job Description: Graphics Specialist & Customer Service Job Duties: Preflight, repair and run files to a digital output device. Provide customer service and sales support. Do miscellaneous bindery tasks. Estimating, scheduling and quality control. Job Qualifications: Must have working knowledge & experience with: Hi-speed copy machines (KonicaMinolta, Ricoh etc.) Adobe Creative Suite (InDesign, Il...
Job Title: Account Manager Position Purpose: You will provide ongoing communication and support between Fiserv and our clients. You will work in a fast-pace environment with a high level of client contact throughout the day. As a member of the Account Management team, you will work with some of the largest financial institutions in the United States. You will interact with multiple functional area...
Customer Service Rep – work for a company that values their employees! Loders Croklaan in Channahon, IL, has engaged us to assist them in identifying a Customer Service Rep committed to the highest level of customer care. They offer a competitive salary and great benefits, as well as a friendly work environment. In this position, you will provide customer service support to Loders Croklaan custome...
ACCOUNT SUPERVISOR Direct and supervise the day-to-day operations of high volume client accounts. This role will act as liaison between RIESTER and the client. In addition, this person will provide comprehensive guidance to internal team and various departments for all functions necessary to maintain the day-to-day operations of the designated account. EDUCATION/EXPERIENCE Bachelors degree in mark...
Send me your resume directly to ***** or reach me at 973-854-9112 Arun Pope Job Description: - Need call center agents that have 2 years medical experience to answer inbound telephone calls for the Medi-Cal Program for Provider an Beneficiary Community. - Need the following bilingual languages; -Farsi, -Spanish -Armenian -Korean High school diploma, or equivalent Minimum two year...
Broomfield, 80021
Appointment Center Clerk – Contract to Hire! Description: The Appointment Center Clerk will be the first line of telephone support which will interact with both the end user and remote nurses. The environment will be a 24x7x365 call center style operation. The selected candidate will join the Nurse Advice Line team to receive in bound telephone requests for Nurse Advice Line services. The candidat...
Appointment Center Clerk – Contract to Hire! Description: The Appointment Center Clerk will be the first line of telephone support which will interact with both the end user and remote nurses. The environment will be a 24x7x365 call center style operation. The selected candidate will join the Nurse Advice Line team to receive in bound telephone requests for Nurse Advice Line services. The candidat...
St. Louis - One U.S. Bank Plaza, St. Louis, MO 63101 9 am - 6 pm Monday - Friday - Downtown Resume formatting is very important; please make all resumes are professional. Please provide any pertinent information (days off needed, explanations for job gaps, etc.) on the resume as the HM is not going to be looking at the write-up in the details tab. If someone worked a short term contract position,...
3300 Business Park Drive Stevens Point WI 54482 CRM NOTES: I will need 5 agents for 2nd shift, 2p-10p or 3p-11p and 1 agent for 3rd shift- 11p-7a. We would like to schedule interviews for Tuesday July 22. Hiring Event. 1-2 years customer service is a plus What will be his/her roles and responsibilities for this position? Answer incoming calls for service request and make out bound calls to arrange...
Responsible for contacting customers by phone or in person to manage complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Completes appropriate forms. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Required: High School diploma or equivalent and 0-2 years of...
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