Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13986
The CSI Companies is hiring a new Software Support/Client Services Representative for our IT Software client located in South Tampa (zip code; 33607). This is a full time permanent position newly created to assist with the Australian and European clients; shifts needed: 5pm-4am or 2pm-1am EST. Earlier shifts to support North American clients would be available after 6 months of employment. The bas...
A fast paced, high volume environment where we manage customer data correction. This position processes, collects, maintains, monitors and updates customer data. Maintains records, prepares forms, verifies information and resolves data problems. Will work in an inbound chat queue, supporting internal customers, and will also support external customers through email and online forms. The ideal cand...
Our Third Party Human Resource and Legal Service Provider client in downtown Boston is looking for call center/customer service professionals who will make outbound introductory calls to new clientele that have signed up to use their services. This client provided HR and Legal advice to small to medium size businesses who do not have their own internal department to turn to. There are no sales or...
Are you looking for GREAT PAY… A SHORT COMMUTE (even on the busline)…FAST PACED, office environment with room for growth? If you answered YES, We offer all this - plus excellent benefits AND paid training! We are currently seeking several Call Center Representatives to serve as a point of contact for our clients. The CCR is responsible for all telephone account maintenance, as well as determining...
Position Summary: Under supervision, the Customer Services Representative performs a variety of customer service duties including data entry, customer orders and general office support. Customer Care: ØShipping and Receiving o Processing customer incoming product o Processing customer orders o Take phone orders in an accurate and timely manner while verifying all customer and order information o S...
Job Description: Cutting edge software company is hiring several temp to hire Customer Care Reps to field calls with customers to resolve tier-1 customer system issues. You?ll love the campus-style work environment, fun perks, and opportunity for increased responsibility. In this role you will: Answers incoming support- and billing-related phone calls Read and respond to email messages from new an...
Inland Business Systems, a subsidiary of Xerox, headquartered in Sacramento, CA with 6 other offices in Redding, Chico, Modesto, Petaluma, Reno and Las Vegas; is looking for a talented Sales Trainer. IBS provides a variety of sales and services from multifunction copier systems, document management and security software to managed print services. We are committed to developing and retaining consul...
Position: Account Supervisor (Social Media) Location: Philadelphia (Center City) Status: Freelance to possible Full Time Estimated Duration: Ongoing Starts: August 4 Rate: Up to $35/hour DOE Job Description: Our client, a PR firm located in Center City, is seeking an Account Supervisor to join their team. This opportunity could lead to a full-time position. Responsibilities for the Account Supervi...
Job Description: This Quality Assurance Specialist Position Features: ? Great Pay to $35K Immediate need for quality assurance specialist, will be responsible for the measurement & improvement of the sales quality of all field sales offices. This role focuses on monitoring field conduct, improving customer experience, and protecting brand integrity. Primary responsibilities include documentation,...
Professional Customer Service Rep Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account...
Interaction with the customer will be face-to-face. Customer interaction will be for the purposes of issuing digital equipment assessing customer needs and promoting our client's products and services with tact and courtesy to customers. Prepare associated paperwork for issued equipment work orders; input equipment orders into computer system Track, issue and receive cable telecommunications...
Job Description: This Loss Mitigation / Housing Counselor Position Features: Working independently within clear guidelines and established procedures, counsels and educates clients on debt management, budgeting, credit practices, housing issues, and the wise use of credit both over the phone and face to face. Reviews client's financial situation. Works with client to develop and implement a clear...
Job Description: Fabulous opportunity available for energetic Data Entry Clerk Representative! AppleOne is seeking a Full Time Data Entry Clerk for a client company in Orange County, CA. Duties include data entry of personnel information, opening and distributing mail, heavy data entry, filing, and light general office duties. Minimum of 2 years experience with heavy Data Entry, and able to commun...
*IMMEDIATE HIRE* - Entry Level Customer Service & Marketing ARE YOU LOOKING FOR AN EXCITING CAREER WITH UNLIMITED GROWTH POTENTIAL? We are one of the LEADING marketing firms providing exceptional service to large corporations in the Greater New Jersey area. We recently opened up a NEW OFFICE and are looking to fill positions in multiple departments. These positions are ENTRY LEVEL to begin with RA...
APAC Customer Services, Inc., an EGS Company, is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services’ clients include some of the most recognized brands in the world across all major market verticals. APAC provides end-to-end, multi-channel customer lifecycle s...
Job Description: SUMMARY: Primary duties will be servicing customer calls from Employer Groups, Brokers, Individual Customers, etc. Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Proficient in all basic customer service areas, performs some but not all types of moderately complex function. JOB DUTIES...
Do you enjoy helping people? Are you good with computers and/or electronics? Do you want an opportunity to work with a growing, respectable company who values their employees? Training classes are filling fast. Don't miss your opportunity to join the elite Customer Service team in Daleville that supports the leader of the technology industry (just off I-69-short commute from Muncie, Anderson, Fair...
DealerTrack RTS Call Center is located in Groton, CT. Our Client Service staff is comprised of friendly, courteous professionals who will help our clients with hardware and software issues from start to finish. They have a thorough knowledge of our products and are familiar with state-specific motor vehicle rules and regulations. This position covers the hours of Noon - 9pm. Primary Duties Provide...
Stratasys is a world leader in 3D printing — and its biggest fan We are passionate believers in the value and power of 3D printing, and in the change it can bring to the world. We create the systems, materials and communities that make 3D printing essential for manufacturers, empowering for designers and educators, and inspiring for makers. As an Order Management Rep, you will be responsible for w...
Interaction with the customer will be face-to-face. Customer interaction will be for the purposes of issuing digital equipment assessing customer needs and promoting Charter products and services with tact and courtesy to customers. Prepare associated paperwork for issued equipment work orders; input equipment orders into computer system Track, issue and receive cable telecommunications equipment...
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