Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 175067
Manpower is currently hiring a Customer Service Representative for a large package handling client in Ontario, CA! MAIN RESPONSIBILITIES: Maintaining ongoing relationships with existing accounts Providing support for the senior account executive Analyzing and resolving problems for customers Assisting in studies to determine customer incentives and developing and preparing proposals for custo...
Description Overview: Furniture and Bedding Customer Service Representatives respond to inbound telephone calls relating to furniture and bedding deliveries, delivery damage issues, and warranty service needs. They also work a variety of reports that support furniture and bedding services. As a subsidiary of Macy's Department Stores, Inc. we provide superior service to our Macy's and Bloomingdal...
This position is a great way to earn a little extra money around the holidays. Our client is looking to bring on 4 to 6 bilingual (Spanish/English and Vietnamese/English) and customer service candidates for the next few weeks to conduct surveys over the phone. This is short term part time position with the hours of (7am to 11 am or 3 pm to 9 pm). Pay is $12/hr. While working for Express you are e...
Frankfort Packaging Distribution Company has a full-time position available for immediate hire for an Experienced Customer Service Representative in small office setting. Candidate must be responsible and willing to work hard in order to contribute to the growth of the company. RESPONSIBILITIES - Assisting with all aspects of administrative management - Answering phones - Placing and tracking orde...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applic...
Customer Service Opportunity Find your ideal customer service job now! Spherion®, a recognized leader in the recruiting and staffing industry, is seeking energetic customer service representatives with a desire work in a fast-paced call center environment for leading businesses in the Salt Lake City, UT area. We have a variety of flexible, temp-to-hire and permanent job opportunities available no...
JOB PURPOSE: Provide the highest level of customer service through account management activities including, but not limited to these key responsibilities: KEY RESPONSIBILITIES: Customer Service: Perform premier customer service in respect to all customers both internal and external to the partnership store Complete customer service calls in a timely manner as assigned Relationships: Work as ...
UPS is hiring individuals to work as Customer Counter Associates. This work involves contact with customers who are shipping packages. You will check shipping addresses, perform packaging quality inspections and complete sales transactions. Some computer work is also required, including package tracking, package processing and daily records accounting. This is a physical, sometimes fast-paced pos...
Customer Service Opportunity Find your ideal customer service job now! Spherion®, a recognized leader in the recruiting and staffing industry, is seeking energetic customer service representatives with a desire work in a fast-paced call center environment for leading businesses in the Redding, CA area. We have a variety of flexible, temp-to-hire and permanent job opportunities available now! Job...
Liberty Mutual Insurance At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and casualty insurance. As of December 31, 2012, Liberty Mutual Insurance had $36.9 billion in annual consolidated revenue. Our financial strength and profitability...
HIRING RETAIL CUSTOMER SERVICE SEEKING ENTRY LEVEL AND EXPERIENCED REPRESENTATIVES NEW OFFICES OPENED IN THE MILWAUKEE AREA ELITE MEDIA has expanded and has quickly become of the fastest and most successful marketing and advertising firms in the Milwaukee Area. We are currently working with and representing some top clients, including one of the largest satellite entertainment providers. ELITE...
Are you customer focused, resourceful and looking to start your career with a leading provider of automotive retailing solutions, then consider joining our team! Reynolds and Reynolds, one of the top providers of premium integrated computer solutions for automobile dealerships, is seeking Customer Support Specialists to join our growing team of professionals. The position is primarily focused on p...
Manpower is currently recruiting for a Help Desk Representative - Inbound for one of our client in Los Angeles, CA! Job Responsibilities: Install and support Pyxis Dispensing hardware and software. Perform upgrades to Pyxis Dispensing software and hardware. Complete training and develop basic competency in the Pyxis Med Dispensing product line. Provide basic problem solving and troubleshootin...
Customer Sales & Service Reps / Holiday Help - Entry Level Job Summary Vivint has been recognized by Forbes as one of America’s Most Promising Companies. Our Customer Sales & Service Representatives must be excited about fulfilling our company’s mission of protecting families, providing energy efficient solutions, and simplifying lives through our home automation technology. We present our prod...
Earthlite has been the global market leader in the spa and massage industry since 1973. Our products are found in the finest spas and salons worldwide and our reputation for quality, value, and customer service is unsurpassed within the industry. Position Description Earthlite has one immediate opening for a motivated, energetic professional to become our Customer Service Representative. This po...
Customer Sales & Service Reps / Holiday Help - Entry Level Job Summary Vivint has been recognized by Forbes as one of America’s Most Promising Companies. Our Customer Sales & Service Representatives must be excited about fulfilling our company’s mission of protecting families, providing energy efficient solutions, and simplifying lives through our home automation technology. We present our prod...
UPS is hiring individuals to work as Customer Counter Associates. This work involves contact with customers who are shipping packages. You will check shipping addresses, perform packaging quality inspections and complete sales transactions. Some computer work is also required, including package tracking, package processing and daily records accounting. This is a physical, sometimes fast-paced pos...
ARE YOU LOOKING FOR AN EXCITING CAREER WITH UNLIMITED GROWTH POTENTIAL?​ Sales Representative / Account Manager / Customer Service JOB DESCRIPTION About Us One of the fastest growing Event Marketing Firms in Northern Utah is looking for Sales Professionals (both entry level and experienced). We offer a sales career that that will lead you to long term professional and financial success. We are...
Liberty Mutual Insurance At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and casualty insurance. As of December 31, 2012, Liberty Mutual Insurance had $36.9 billion in annual consolidated revenue. Our financial strength and profitability...
The Customer Account Representative acts as the primary site contact and liaison to manage a set of assigned customer accounts related to supply of products and services. Ensure customer satisfaction by receiving, acknowledging and following up on sales orders right up to dispatch and billing. Build strong customer relationships and create a consistent experience whilst promoting the Catalent bran...

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