Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 166228
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Internet ⁄ BDC Sales Coordinator Hennessy Ford has been the most respected name in the Georgia automotive business for 48 years! JOB DESCRIPTION: Internet Sales ⁄ BDC Sales Coordinators are needed to help us maintain and increase our unprecedented growth. These individuals will spend the work day on the telephone and computer. The ideal candidate will be a people-person, energetic and professio...
This position is located in our KY, Corbin facility GENERAL SUMMARY: (Scope, Summary and Impact of Job) The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well def...
You're ambitious and confident, ready for a challenge and looking for the right opportunity. You want a career with a company that enables you to achieve your highest potential while rewarding you for your efforts. Ameriprise Auto & Home Insurance is a division of Ameriprise Financial, a FORTUNE 500 ® company, and one of the fastest growing insurance companies in the country. Through our exclusive...
Job Overview: The Physician Relations Representative is field based and is responsible for maintaining effective relationships with all facets of the provider community. The position is responsible for provider education, facilitation and resolution of complex, urgent problems. In addition, the Provider Relations Representative ensures compliance with Federal and State guidelines pertaining to ne...
TMS Health, A Xerox Company, is one of the largest healthcare dedicated provider of inbound and outbound multi-channel communication services to the US Pharmaceutical industry. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. NOW HIRING BILINGUAL ENGLISH/SPANISH CUSTOMER SERVICE REPRESENTATIVES TO GROW OUR...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. Job Summary You're a problem-solver and amazing with customers! You're enthralled by the way things work, and have the ability to multitask across systems and applications, analyze and resolve a variety of complex i...
Direct Customer Service Representative RED GLOBAL Red Global is one of the leading Promotional Advertising and Marketing Firms in Philadelphia. Our focus on customer service is unparalleled! Our goals are simple; every consumer must benefit from our promotions, every client must benefit from our services and every representative must benefit from our training and team spirit! Our challenge: We...
CONVIENENCE STORE MANAGER EXPERIENCE NECESSARY GREAT LOCATION - NICE STORE BENEFITS DISCUSSED AT INTERVIEW APPLY IN PERSON MONDAY - FRIDAY 160 TWITCHELL ROAD, DOTHAN, AL. As Posted in the Dothan Eagle...
CITY OF FLORENCE Telecommunications Data Specialist $13.18/hour; 40 hour work schedule Closing Date: September 30, 2014 Applications available at www.cityofflorence.com. The City of Florence is an Equal Opportunity Employer and Provider and does not discriminate on the basis of race, color, religion, political affiliation, disability, national origin, genetic background, Veteran's status, gender o...
GENERAL: This exciting position has the responsibility for performing various duties associated with outbound freight and customer service. The Logistics Specialist frequently interacts with customers Customer Service Sales Operations Sales Representatives our four compounding centers and freight carriers. This is a great opportunity for an individual looking to grow with a fast-growing healthcar...
Job Description: Ideally looking for a candidate that has some legal knowledge and customer service. Customer Service Representative- Taking inbound calls from clients. Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving service problems. Customer Service Representative Job Duties: Attracts potential customers by answering serv...
Comcast shapes the future at the intersection of media and technology. We create world-class experiences that people love and trust and drive innovation that builds value. We bring millions TV and Internet, entertainment, sports and news, communications and home management, theme parks, television and movies. Comcast brings to life the best of what's to come. Job Summary: Responsible for providi...
The role of the Store Visual Merchandise Manager is to assume a leadership role for implementing visual merchandising standards and guidelines at store level that are consistent with company’s standards and directives. Plan, implement, communicate, and train visual associates to properly execute dressing of mannequins, forms, signing, accent lighting, fixturing standards, and implementation of vis...
Job Purpose: Serves customers by completing account transactions. Duties: * Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services. * Records tran...
Discover career-defining opportunities at TimkenSteel. We are a modern-day startup company with nearly 100 years of steelmaking behind us. We manufacture some of the world’s cleanest alloy steel using state-of-the-art technologies to help customers push the bounds of what’s possible. And we rely on our core values – ethics and integrity, quality, innovation and independence – to create steel produ...
Manpower has an immediate temporary to permanent opportunity with a well respected local company. If you have excellent customer service skills and a warm engaging phone personality, we would like to speak with you! We are looking for someone with the following skills: -Ability to give full attention to what others are saying, asking appropriate questions, without interrupting. -Using logic and ...
As the Technical Support Specialist, you will be assisting our retail customers around the world. Some of the responsibilities of the job include: -Troubleshooting for: -Serial and IP based POS and back office systems -Proprietary networks -Credit card processing hardware and software. -Using CRM and enabling IT to research, document, and resolve site issues Several key requirements for the ...
Blackstone Technology Group Blackstone is a global provider of contingent and direct staffing solutions. Our seasoned staffing professionals have a successful history of servicing the toughest demands of our staffing clients. Our agile and customized-to-client approach ensures that we meet our client’s specific needs and that we adapt to and fully support our client’s way of doing business. We so...
Do you have experience in customer service? Are you a professional person interested in a challenging and rewarding full time job opportunity? If yes, then this customer service position at my client’s organization might be perfect for you! You must be bilingual in English and Spanish to be eligible for this position! Summary: A very reputable manufacturer is looking for a Customer Service Repr...

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