Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14570
Macy's Credit and Customer Services is hiring Macy's Home Direct Representatives Want to find out more? Scan the QR code with your smartphone or visit macysJOBS.com. Select Call Center and Missouri in the red bar and click search. Then select the job you are interested in reading more about and fill out the application. If you're unable to fill out the online application, call (314) 738-5258 for m...
Order Processing Specialist Job Description: Verify services to be delivered for the order & ensure all necessary equipment, configurations & translations are ready. Turn up services as requested by the customer. Special Requirements/ Certifications: Working knowledge of all switches and the products provisioned in those switches. Must have the ability to build and troubleshoot within those switch...
Scan Clerk JOB DESCRIPTION Supports staff with various tasks assigned in accordance with the office procedures of individual establishments. Common activities include but not limited to: Photocopying, faxing, filing, sorting and distributing materials and memos, performing light mail or filing duties This is a 2 week assignment scanning documents into Docushare system. Special Requirements/ Certif...
If you thrive in a fast-paced, developmental, fun environment, are passionate about coaching and developing people and helping provide a high quality customer experience through evaluating and improving internal sales and customer support operations, then this is the perfect opportunity for you! With goals of increasing conversion, improving customer experience and driving compliance in key areas,...
Tupelo, 38802
Customer Service Enjoy meeting people and having fun? If so, Dodge’s wants you! Part Time Host/Hostess $8.55 per hour. Must pass a drug screen. Apply online at: Dodgessouthernstyle.com/careers WEB ID 34295996...
Akron, 44333
High volumn medical collection office in Montrose seeks entry level Collector Excellent listening & verbal skills required. M-F 8:30am-5pm. Call Dave 330-666-6900 ext. 22. $8.00 per hr to start Source: Akron Beacon Journal...
Company Confidential Prescott, 86301
CUSTOMER SERVICE REP Receptionist or CSR exp req. Must type 40+ wpm and have exp w/multiple phone lines. Medical ofc background pref'd. $13.00/hr + benefits. M-F/8-5. Apply at: www.lifelineaz.jobs EEO/AA...
Shell Gas Station now hiring. Apply at/or mail resume to 1800 Boston Ave, Longmont, CO 80501...
MAKE A DIFFERENCE IN PEOPLE'S LIVES? Historic Llano Cemetery is seeking caring individuals to be trained and serve as Community Service Counselors. Email resumes to: ***** No Phone Calls Please...
Volunteer Coordinator/Membership Associate Premiere non-profit seeking individual to develop and implement plans to retain adult volunteers and girl membership in York County. Candidates must have proven organizational skills, be able to develop individuals and resolve conflict, and be able to manage their own schedule in a telecommuter-like role. Bachelor's degree or experience in a related field...
BERKSHIRE COUNTY ARC 395 South St, Pittsfield Supporting people and enriching lives" is what we are all about. Check out our openings below: Assistant Director positions available throughout Berkshire County in our Residential program. Responsibilities include: educational, recreational, and social development for individuals with developmental disabilities. Bachelor's Degree or 3 years profession...
New Berlin, 13411
Does your work environment sound like this? "Please" . "Thank You" . "Good Job" "What do you think?" "We need you!" We depend on each other to solve problems, envision new ways, and to continuously learn. This is our business; that's how we feel about it. We are behind the quality reputation of our products and we support the artists who use them. Through collaboration and creative application of...
Business Development Specialist Create appointments from phone/Internet requests and proactively follow-up and contact our customer base with marketing campaigns. Successful candidate shows demonstrated initiative & volume of customer interactions. Clear, concise, professional phone and written communication skills. Proven customer service ability. M-F Training guarantee, Medical, 401K, Vacation....
Customer Service Customer Service Openings Davis Vision has multiple openings in the Latham, NY office for: Dedicated Service Unit Supervisor: Provide support for the dedicated service units for client specific accounts ensuring the level of customer service provided is of excellent quality and exceeds client expectations. High School diploma or equivalent is required. Minimum of one-year experien...
Sidney, 13838
CUSTOMER SERVICE INSURANCE CAREER OPPORTUNITY Gates-Cole Insurance Auto Business Home Life For career requirements, email us at: ***** This job listing brought to you by The Daily Star...
FOLLOW UP SPECIALIST Entry Level S.A. Comunale, a leading specialized contractor in the fire protection industry, has an immediate opportunity available for a Follow Up Specialist. Our National Accounts Department is seeking an entry level associate who is articulate, quick thinking and personable to fill our Follow Up Specialist position. This position places calls and emails to our current subco...
Company Confidential Hampshire, IL, 60140
Well established and growing Mfg Co in NW Kane Co, seeking customer service rep, w/ strong customer, team and quality driven focus. Duties; Customer account mgmt, Microsoft, MRP and supporting outside sales team. Int'l order experience, and college degree desired. Competitive salary w/ great benefits. Please forward resume to: ***** Posting provided by:...
Oneonta, 13820
Community Bank, N.A. is seeking friendly, dependable, motivated individuals with exceptional communication skills and smiling faces to join our Bank Happy Team. Teller-Various locations centered in Oneonta This full-time floating Teller position is based out of Oneonta, NY. Major responsibilities include providing exceptional customer service, handling cash accurately, meeting customersâ. financia...
Company Confidential South Florida, FL, 33143
A Church member will be coming to South Florida ,and we will need a special driver for her,Your Job is to work 3times in a week . Mon-Weds-Friday .This position has excellent advancement opportunities providing employees with the foundation needed for entry level management. How to apply you are to send a copy of your resume to : ***** and also text ; 317-927-8843 for more info...
Customer service agents needed, Spanish speaking. NO SALES! Flexible Hours, Base + Bonuses. Call (727) 556-2986 Ask for Ella Reference Code:100419447701...
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