Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 166713
About Sensys Networks: Sensys Networks is the world’s leading provider of wireless traffic detection and integrated traffic data systems. We provide a universal platform that delivers the most dependable, flexible and cost-effective solutions on the market today. Our patented, wireless magnetic sensors install in a fraction of the time with far less disruption to highways and intersections than t...
About Ameriprise You're ambitious and confident, ready for a challenge and looking for the right opportunity. You want a career with a company that enables you to achieve your highest potential while rewarding you for your efforts. Ameriprise Auto & Home Insurance is a division of Ameriprise Financial, a FORTUNE 500 ® company, and one of the fastest growing insurance companies in the country. Thr...
Position Purpose: In this position, you will work in a fast pace, professional, and customer service oriented call center environment. You will provide inbound and outbound customer service support for some of the largest automotive finance companies and lenders in the United States, assisting customers with inquiries regarding automotive loans and leases. You will also have opportunities to lear...
A marketing research company is looking for a Help Desk Support Associate to provide on-demand trouble-shooting support for tablet applications via telephone and email. This position will assist Field Interviewers working on a nationwide research study of consumers’ media habits. Duties of this position include: - Identify and make outgoing calls as appropriate and respond to incoming calls in a...
SUMMARY: Provide sales and service support for key customers. Work with the Distribution Sales Manager and sales team to implement sales strategies to build the business and maintain long-term relationships with key accounts. Perform a variety of customer service related activities including, but not limited to, order entry, expediting, sales support, OTD reports and updating customer. ESSENTIAL...
CUSTOMER SERVICE REPRESENTATIVE Weekly paychecks • Health Care • Other Great Benefits Job Description: This position entails providing excellent customer service by managing designated accounts from multiple aspects in a logistics environment. Job Duties: · Assists client by providing information, setting up requests and organizing spreadsheets and inputting data correctly into the database ·...
Luxury Travel Firm’s San Francisco Headquarters is seeking a Team Member for the ticketing department who is looking to make a career in the travel industry. We are looking for a professional, detail oriented, computer savvy individual who is interested in working in a fast paced company with amazing potential for growth. POSITION TITLE: Ticketing Team Member START: Immediately HOURS: Monday to...
Do you have superior, one-of-a-kind customer service skills? Do you have a pleasant, welcoming phone voice? Can you manipulate data in an Excel spreadsheet? If this sounds like you, then you should apply for our position as the Client Services Assistant! International Risk Management Institute, Inc. (IRMI) is looking for a Client Services Assistant. This position will provide general administrati...
Manpower is looking for experienced call center reps for a long term project in Washington, DC with a government agency. • Must have previous experience in a heavy volume call center, taking in over a hundred calls a day. • Must have excellent data entry skills • Must have great customer service skills • Mush be comfortable multitasking • Position will be for at least 6 months with the potent...
Satellites Unlimited is seeking motivated, outgoing people who thrive in a team oriented, fast-paced, metrics-driven customer service environment to join their Central Operations Team as a Central Operations Team Member. The Central Operations Team supports the Satellites Unlimited Field Operations fourteen offices, including Office Managers, Area Managers, Field Service Managers, Customer Servic...
About Us Established in 2003, ReSource Point of Sale is a leading end to end POS solutions provider. We specialize in new and refurbished POS hardware, software, help desk, advanced enhance depot, implementation and more. The individual we seek is bright, creative, and a problem solver. Must work well in a fast paced environment that provides the opportunity to learn as part of a team. Help Desk ...
POWER UP YOUR CAREER with Safelite Group! We’re looking for Inbound Telephone Sales Representatives to join our team and our next training class in November! This is a base + commission sales position that answers inbound calls from customers inquiring about auto glass solutions. If you love to build rapport and educate customers on our value proposition this could be the place for you!! Increa...
Join Safelite AutoGlass at our upcoming On-Site Job Fair for Inbound Telephone Sales Reps! Interview with us this Thursday October 23, 2014 from 10am – 2pm! Earn base plus commission! We are located at 2400 Farmers Dr., Columbus OH 43235 Speed up your interview process and apply online today by selecting the following link: https://re21.ultipro.com/BEL1001/jobboard/NewCandidateExt.aspx?__JobID=...
Company Confidential Bensalem, PA, 19020
Customer Service/Vendor Coordinator responsible for communications between sales, customers, and suppliers for a manufacturing and wholesaling/distribution company. Duties/Responsibilities: Provide a consistent, competent customer point of contact. Primary customer care representative and order entry. Familiarity with individual accounts and specific expectations. Promptly resolve customer co...
Growing technology product distributor seeking highly motivated individual dedicated to providing outstanding customer service. This position is responsible for providing troubleshooting and problem resolution for customers who contact Customer Service via telephone or email for assistance. Successful candidate should be detail oriented and organized. Position works weekdays (8:30 -5:30) in a supp...
SMS is a leading business development firm serving small to medium sized business throughout North America. Everyday we help companies achieve their goals by analysis and implementation of winning business strategies. We are seeking energetic individuals with good phone presentation skills to join our team as a Business Coordinator. The Business Coordinator is the initial contact with a prospecti...
20 BILINGUAL CUSTOMER AGENTS NEEDED NOW! If you're a retail or customer service professional looking for a terrific work environment with a nationally-recognized employer, talk to us. We're Manpower. We connect great clients with great talent. You'll receive training, coaching, and opportunities for permanent employment. To investigate your options, call 727-571-3061 today or stop by our Clear...
***The office is located in Anderson, IN The CSR's main job responsibility is to provide excellent customer service at all times. This position requires the candidate to have the ability to multi-task and be able to manage their time efficiently to handle the volume of business on a daily basis. This position also requires good communication skills and phone etiquette. The CSR is responsible to ...
The Downtown Club is the most exciting membership in downtown Houston. Three club locations offer unique, expanded benefits for downtown business leaders and residents alike. Located in Allen Center, The Met location is the premier indoor tennis and racquet facility, featuring indoor, air-conditioned tennis courts, racquetball and squash courts, as well as a cardiovascular and strength training ce...
Are you looking for a career that is more than just handling inside sales calls? This is your chance to own the customer service experience! Due to continued growth, our client is looking for a motivated leader to take their inside sales/customer support team in Pottstown, PA to the next level. This is a chance for you to really shine with your talent and previous experience to develop, mentor ...

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