Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 174604
*IMMEDIATE HIRE* - Entry Level Customer Service & Marketing ARE YOU LOOKING FOR AN EXCITING CAREER WITH UNLIMITED GROWTH POTENTIAL? We are one of the LEADING marketing firms providing exceptional service to large corporations in the Philadelphia area. We recently opened up a NEW OFFICE and are looking to fill positions in multiple departments. These positions are ENTRY LEVEL to begin with RAPID ...
Description Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results. Requirements A successful Marketi...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Description Internet television is at an inflection point. New technologies and businesses are rapidly evolving and reshaping how we watch TV. We are the future of streaming video, a pioneer in internet-delivered television, mobile access content, and web entertainment. We are seeking a Customer Experience Manager to join our Denver, CO - based team. This is an exciting position in a fast moving ...
Description DISH Network is an industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, we've been the ideal workplace for people with adventurous spirit and creativity, smart risk takers and aggressive winners - all those for whom the status quo just isn't enough. Our Fortune 200 Company continues to redefine the curve in entertainment and content distributio...
Description The Customer Retention Department is unique in that it has elements of Marketing, Operations, Strategy and Advanced Analytics. The department is highly visible with the Executive Leadership and drives one of the top key metrics for DISH - customer churn rates. Marketing: We create and manage all customer communication touch points to include web, email, print, television commercials ...
Our large national healthcare client has a job opening for a Pharmacy Technician in San Francisco, CA! Coordinates, assists in and supports implementation of procedures and guidelines for the drug prior authorization program for the outpatient Pharmacy Benefit Communicates with the physician, physician’s office staff, medical management and other team members to ensure accurate and efficient res...
Position Summary: VALET Graveyard position - shift is from 8pm till 3am - weekends are mandatory The Hampton Inn & Suites Santa Ana/Orange County Airport seeks a positive, service-oriented, energetic and self-motivated Valet Attendants to join our team on a full-time or part-time basis. The Valet Attendant will report to the front Office PM Supervisor and the Assistant General Manager and will ...
Adecco is currently assisting a local client in their search for an experienced Call Center Representative in Salt Lake City, UT. This position is a temporary to hire job opportunity. Customer Service Representative will be responsible for taking incoming calls concerning gift cards, and electronic payment issues. If you meet the qualifications listed below please Apply Now! Responsibilities for ...
Job Description: If you are looking for a company that offers growth, competitive pay, fun working environment, then this Healthcare organization is for you!!! Great hours, No WEEKENDS, in house promotions and high pace activity operations. Company looking for candidate with strong communication skills, proficiency in Microsoft Suite, multi task ability, and detail oriented. Position Responsibil...
Our client is a leader in the optical industry and has an opening in their local Tacoma office for a Customer Service Representative. JOB DUTIES: Data-entry of customer orders via phone, fax and e-mail, answering phones on the customer service line. Communicating customer concerns with the Customer Service Supervisor. Fill out Rx forms and determine charges for services requested. Proficient i...
Do you have experience in customer service? Are you a professional person interested in a challenging and rewarding full time job opportunity? If yes, then this customer service position at my client’s organization might be perfect for you! You must be bilingual in English and Spanish to be eligible for this position! Summary: A very reputable manufacturer is looking for a Customer Service Repr...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You're a problem-solver and amazing with customers! You know what it takes to inspire a team to create an incredible customer experience with every interaction. You are able to coach, mentor and lead a team of remote...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You're a problem-solver and amazing with customers! You know what it takes to inspire a team to create an incredible customer experience with every interaction. You are able to coach, mentor and lead a team of remote...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. AppleCare Real Time Coordinators (ACORTC) act as a first point of contact for schedule adherence issues with Advisors and management in the AppleCare organization. RTC makes schedule adjustments based on service leve...
Snap Finance is a rapidly growing digital-finance company that specializes in providing consumer financial services and rent-to-own purchase options. Snap has a strong supportive culture and is dedicated to its customers, merchant partners, and its team members. We are hiring a Customer Service Manager for our West Valley City, UT location. If you possess the qualities below and a strong desire t...
The customer service opportunity you?ve been looking for is here! Customer Service Agents - Plymouth FOR HIRING EVENT ON DEC. 16TH, APPLY EARLY TCF Bank is seeking enthusiastic Customer Service Agents to join our Contact Center team. Competitive pay, a comprehensive benefits plan, and opportunities for career advancement make this a career opportunity you won?t want to miss. Plus, we offer an i...
EASI PSR Job Label:EASI The Product Support Representative (PSR) assists customers with both application and technical questions regarding the use and installation of EASi suite of software products. This position provides support to internal and external users of our platform. The PSR takes the initial customer question -- seeing the call from initial contact through to resolution. The position...
U. S. Computers, a Stamford based IT Consulting Company, currently has two openings for L2/L3 Help Desk/Client Support! The ideal candidates will have at least 3 years plus of relevant work experienceL2/L3 HD support. Furthermore should have a background in Desktop and Windows System Administration/Support along with broad tech knowledge, and heavy customer service experience. A+ and Microsoft cer...
Horizon Airlines is growing and we are currently adding Customer Service Agents to join our team! Want to join a company nationally recognized for outstanding customer service? Interested in flight privileges? Know of someone who might? We are hiring Customer Service Agents in Bellingham, WA! KEY RESPONSIBILITIES - Provide frontline customer service to our passengers - Work directly with pass...

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