Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14815
Part Time Teller-20 Hours-Belleville/Mail Banking Center-Belleville, IL Weekly Schedule: Flex Mon-Fri, Every Sat 9-12:30 - To be considered for the role you must apply directly to the link below: https://bacfhrs.taleo.net/careersection/2/jobapply.ftl?job=1400035573&lang=en Description: Responsibilities: Professional Tellers are responsible for the processing of transactions accurately and efficien...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management , patient comm...
Description Conifer Patient Communications At Conifer Patient Communications, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solu...
Call Center Representatives JOB DESCRIPTION CORESTAFF Services has a client in the Norwood area looking customer service people, looking to work in a call center. Inbound call center supporting open enrollments for the 2015 plan year supporting multiple clients Very busy, fast-paced environment with high call volumes Not an easy job – industry and plan specific knowledge, efficient systems navigat...
Call Center Representatives JOB DESCRIPTION CORESTAFF Services has a client in the Dallas TX area looking customer service people, looking to work in a call center. Inbound call center supporting open enrollments for the 2015 plan year supporting multiple clients Very busy, fast-paced environment with high call volumes Not an easy job – industry and plan specific knowledge, efficient systems navig...
Call Center Representatives JOB DESCRIPTION CORESTAFF Services has a client in the Houston TX area looking customer service people, looking to work in a call center. Inbound call center supporting open enrollments for the 2015 plan year supporting multiple clients Very busy, fast-paced environment with high call volumes Not an easy job – industry and plan specific knowledge, efficient systems navi...
Company Confidential Prescott, 86301
FRONT DESK-CLIENT COORD Needed for Luxury Spa in Prescott, FT & PT PREFERRED SKILLS: ·Professional/Knowledgeable ·Retail Sales Exp a plus ·Computer/Organizational Skills ·Teamwork Oriented Hand deliver resume to: Mind, Body & Soul. 928-776-6474...
HAIR STYLIST Booth rental available. Day spa. Friendly professional atmosphere, Rte. 9. Worcester/Leicester line. Call 508-423-6688...
NEW YEAR/NEW OPPORTUNITY We are adding to our Team of AWESOME Sales Agents Apply Now to get your 1st choice of start dates. Training classes begin as early as 2/10 Telephone Sales Agents take inbound order calls and make additional sales offers where they earn incentive to boost earnings to more than ever before!! All this in addition to a competitive hourly rate of pay! THE MORE YOU SELL, THE MOR...
NEW YEAR/NEW OPPORTUNITY We are adding to our Team of AWESOME Sales Agents Apply Now to get your 1st choice of start dates. Training classes begin as early as 2/3 Telephone Sales Agents take inbound order calls and make additional sales offers where they earn incentive to boost earnings to more than ever before!! All this in addition to a competitive hourly rate of pay! THE MORE YOU SELL, THE MORE...
NEW YEAR/NEW OPPORTUNITY We are adding to our Team of AWESOME Sales Agents Apply Now to get your 1st choice of start dates. Training classes begin as early as 2/3 Telephone Sales Agents take inbound order calls and make additional sales offers where they earn incentive to boost earnings to more than ever before!! All this in addition to a competitive hourly rate of pay! THE MORE YOU SELL, THE MORE...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medi...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medi...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medi...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medi...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medi...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medi...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medi...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medi...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medi...
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