Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14807
Job Description The Clerk/Phlebotomist is responsible for obtaining blood specimens for analysis. Performs various screening tests and associated record keeping for the proper collection, identification, and processing of laboratory specimens. Collects blood specimens and checks quality of blood, assuming responsibility for the safety and comfort of specimen donors and adherence to established sta...
Company Confidential Salt Lake City, UT, 84110
Customer Service Representative Location: Salt Lake, UT Duration: 3 months contract. Good communication skills and interest in Sports/Entertainment! Job Description: Principle Responsibilities: • Assisting 30-40 customers each day on inbound sales calls. • Assisting customers in real-time via Live Chat. • Providing a high level of service to our customers. • Assisting new customers in the creation...
The Client Resolution Specialist will be responsible for providing inbound call support for external clients on the Equity Plan Advisory Services team. Specifically, these inquiries from clients may include or be related to providing published stock quotes, PIN questions, disbursement requests or payment related history, forms assistance, historical information, etc. You will assist with plan spec...
Responsible for leading a group of departmental personnel; including coaching, development, trend analysis, and team goal creation. Manage day-to-day business area activities; provide leadership and direction to team and set team goals and expectations. Act as a technical resource for team; provide assistance on system issues, work processes and procedures. Train team members to ensure less experi...
Position Responsibilities • This individual will be a leader and lead level contributor on the Business Intelligence / Data Warehousing (BI/DW) team. • As a Lead, this individual will work in a team environment that is challenging and evolving and they will have input into the team's BI/DW processes and standards. This position requires that the individual be a project lead, accountable for doing...
A Northern Kentucky company is seeking bilingual customer service representatives for a temp to hire position. Responsibilities include taking inbound calls from customers and assisting them with questions about products and transactions. Previous customer service experience is required for this position. The CSR must be proficient in Word and Excel....
POSITION The District Manager, reporting to a Regional Manager, is responsible for managing the successful multi-unit operation of stores in a district. You will be maintaining a culture of exceptional customer service and operational excellence through a group of enthusiastic and motivated Store Managers and Assistant Store Managers. We offer a friendly work environment with great opportunities a...
POSITION The District Manager, reporting to a Regional Manager, is responsible for managing the successful multi-unit operation of stores in a district. You will be maintaining a culture of exceptional customer service and operational excellence through a group of enthusiastic and motivated Store Managers and Assistant Store Managers. We offer a friendly work environment with great opportunities a...
Job Listing Bilingual Customer Service Representative location:DairiConcepts●3253 E. Chestnut Expressway●Springfield, MO 65802-2584 Position type: Full time, Hourly Reports to: Manager, International Customer Service Post date: 07/22/2014 Position Summary Coordinate all international export customer orders from order placement to completion and act as the liaison with forwarding agents to ensure p...
Job Description Here’s what YOU can count on when you join KONICA MINOLTA! Worldwide, Konica Minolta is one of the top information technology companies. Our proven experience is helping customers streamline workflow, improve output and IT infrastructure, reduce costs and strengthen their commitment to environmental protection. As an employer, our goal is to partner with individuals who want a care...
Job Description Here’s what YOU can count on when you join KONICA MINOLTA! Worldwide, Konica Minolta is one of the top information technology companies. Our proven experience is helping customers streamline workflow, improve output and IT infrastructure, reduce costs and strengthen their commitment to environmental protection. As an employer, our goal is to partner with individuals who want a care...
Description: You want more challenge. You want more opportunity. You're looking for that chance to connect more with the customers you support. UnitedHealth Group Customer Care Centers are home to a team focused on identifying and exceeding our customer's expectations by building strong relationships. We're always finding ways to improve our service experience and need thoughtful and considerate p...
Description: WellMed is now part of the OptumHealth division under the greater UnitedHealth Group umbrella. WellMed is a healthcare delivery system serving more than 90,000 patients, primarily Medicare eligible seniors, in Texas and Florida through primary care clinics, multi-specialty clinics, and contracted medical management services. Headquartered in San Antonio, Texas, WellMed is an industry...
Job Description Here’s what YOU can count on when you join KONICA MINOLTA! Worldwide, Konica Minolta is one of the top information technology companies. Our proven experience is helping customers streamline workflow, improve output and IT infrastructure, reduce costs and strengthen their commitment to environmental protection. As an employer, our goal is to partner with individuals who want a care...
Ready to change the way the world? IBM Watson is ushering in the next phase of Cognitive Computing and in doing so is tackling some of humanity's most challenging problems - e.g. revolutionizing how doctors research cancer or transforming how businesses engage with their customers. We have an exciting opportunity for a software engineer to join our fast growing, highly visible Watson North America...
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, inclu...
Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 f...
Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 f...
Are you a problem solver with analytical and technical expertise? If you enjoy working within multi-vendor, multi-protocol complex system environments, then we'd like to meet you. As a Technical Operations Analyst at IBM, you'll be the technical resource and point person interacting with internal clients to identify and resolve complex technical problems. Client satisfaction will be your ultimate...
A Resort Liaison with Hilton Grand Vacations is responsible for making confirmation calls and welcome calls to all future arrivals. Answer calls from guests who have booked packages to make date changes and respond to questions concerning their upcoming vacation. Also, work at the resort to help direct and assist guests on the day of their tour. What will I be doing? Call guest arriving within thi...
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