Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 189296
Have a Ripple Effect on your Career! Voted as "One of the Best Places to Work" and included in Inc. Top 500 Fastest Growing Private Companies for 4 years running, Waterfilters.net is a leader in providing water filter solutions. Waterfilters.net is a passionate, family-owned business looking for the next leaders that share our core values and vision to join our innovative team. This is a great c...
A growing energy company is looking for an entry level HR Admin. This company is very team oriented and energetic. They offer great benefits, and tremendous growth opportunities. Job Details: This position will be responsible for assistant with onboarding paperwork and weekly payroll. Job Requirements: · 6 months HR experience · Proficient in Microsoft Excel · 10-key skills · Ability to wor...
Requisition Number14144 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleMonday - Friday CitySOUTH JORDAN StateUtah DepartmentUUH CST 35A GUEST REL CALL CTR- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a ...
Requisition Number14288 Reg/TempTemporary Employment TypePart-Time ShiftTemporary Work SchedulePRN - As needed CitySALT LAKE CITY StateUtah DepartmentUUH ANC 12C DIAGNOSTIC RAD- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires ...
Requisition Number13916 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work Schedule8:00am - 5:00pm CitySOUTH JORDAN StateUtah DepartmentUUH CST 35A GUEST REL CALL CTR- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a ...
Requisition Number14183 Reg/TempRegular Employment TypePart-Time ShiftRegular Work ScheduleSaturday, Sunday and all holidays from 2:00 PM until 10:30 AM. CitySALT LAKE CITY StateUtah DepartmentUUH CST 16D PAT TRANSPORT SRVC- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research a...
Requisition Number14185 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleMonday through Friday, from 2:00 PM until 10:30 PM CitySALT LAKE CITY StateUtah DepartmentUUH CST 16D PAT TRANSPORT SRVC- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education...
Requisition Number14309 Reg/TempTemporary Employment TypePart-Time ShiftTemporary Work SchedulePRN as needed - Clinic open 7 days a week during the winter CityPARK CITY StateUtah DepartmentUOC OPC 40A SKI CLINIC- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education...
Requisition Number14318 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleMon-Fri 8am-4:30pm CitySALT LAKE CITY StateUtah DepartmentHCH ANC 60R RADIATION ONCOLOGY- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requir...
Requisition Number12903 Reg/TempTemporary Employment TypePart-Time ShiftTemporary Work SchedulePRN CitySALT LAKE CITY StateUtah DepartmentUUH CST 32A MED & SPEC CLINIC- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture...
Requisition Number14014 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleMonday-Friday 1:30-10pm rotating weekends CitySALT LAKE CITY StateUtah DepartmentUUH ANC 12C DIAGNOSTIC RAD- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in ...
Requisition Number14205 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleM-F 8-5 CitySALT LAKE CITY StateUtah DepartmentUNI EXECUTIVE DIRECTOR- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of col...
Requisition Number14312 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleM_F 8hrs/day CitySALT LAKE CITY StateUtah DepartmentUOC CST 40A CALL CENTER- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture ...
Position Description: Hiring temporary, bi-lingual (Spanish)work-at-home agents to work with Teleflora At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 70 years. All of our floral arrangements are professionally arranged by a local florist using only the freshest flowers available, and each gift is personally delivered in a vase - in most ...
We are Everest Merchant Services, the First Name in Payments. WHO WE ARE EVEREST MERCHANT SERVICES is a leading provider of specialized yet affordable credit card processing solutions for a vast array of processing requirements. We facilitate secure, fast, and reliable transactions for all businesses without compromising the close personal attention and superior 24 hour “round the clock” service...
Adecco is currently assisting a Global Fortune 500 client's local branch in their search for an Order Processor in Lehi, UT. Handles order processing issues of a technical product related nature. Verifies accuracy of orders and order changes, and resolves order problems with customer service or sales management. Responsible for account maintenance tasks. Performs other administrative duties as re...
JOB DESCRIPTION: Inside Industrial Sales Professionals KAMAN Industrial Technologies, the largest subsidiary of Kaman Corporation, is a leading distributor of industrial products with over 200 sales and distribution locations throughout North America. Kaman Industrial Technologies' objective is to deliver the greatest total value to make our customers more productive, more competitive, and more ...
Job Summary As a Genius at the Apple Store, you maintain customers'€™ trust in Apple as the skilled technical customer service expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical kno...
A rapidly expanding, innovative, technology company, Alarm.com, is seeking an ambitious, hard working individual with proven experience in a team-oriented customer service environment to become a Support Operations Associate. Alarm.com offers rapid advancement opportunities for candidates who perform at an exceptional level, as well as the opportunity to work closely with mid to senior-level manag...
Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, you're also the person who guides them - advising, selling, and even setting up their new products. As an Apple Specialist, you help create the energy and excitement around Apple products, providing customer service solutions and getting products into cu...

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