Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14048
Customer Service Oriented Security Officers Job Label:TridentS Trident Security, an Arizona employer, is hiring for unarmed Security Officers and Gate Hosts. Customer service professionals needed for security posts at hospitals, gated communities, high rise office complexes and prestigious downtown residences. $9.50 to $12.50 per hour. As a member of our highly valued team you will be critical to...
Call center environment- you plug in and you are eon the phone- breaks are scheduled. Calls will be routed automatically as your line opens up. There is a tracking board- to track hold times, calls etc. calls are monitored and recorded randomly Must speak clearly and distinctly Must be able to talk and type Extremely casual environments- jeans t-shirts, etc. *Client will be moving to O'Hare area a...
Job Summary Keeping an Apple Store thriving requires a diverse set of leadership skills, and as an Apple Retail Manager, you're a master of them all. In the store's fast-paced, dynamic environment, you exhibit composure as you learn from each new challenge. You build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop, and get...
Job Summary Keeping an Apple Store thriving requires a diverse set of leadership skills, and as an Apple Retail Manager, you're a master of them all. In the store's fast-paced, dynamic environment, you exhibit composure as you learn from each new challenge. You build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop, and get...
Bicycle Post Inc. is seeking a Service Manager/Lead Mechanic. We are looking for a well organized person to manage the service department and perform bicycle builds and repairs. Please include your bicycle experience with resume. Bicycle Post Inc. is well known in North Carolina as a premium bicycle shop and has 2 locations in Greenville, NC....
What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excell...
Company Confidential Paramus, NJ
We are a fashion forward Global Consumer products company with offices in NY, Washington, Boston and Philadelphia. We are looking to add a Customer Service Rep to our already successful team. This is a very exciting opportunity for someone who has a proven track record as a customer service representative working in the consumer products industry. This is a full time position with a growing indust...
Summary of Position and Program: The candidate selected will be responsible to fully coordinate all current and new Senior Wellness Program activities at the JTS Northside Community Center in San Jose, Ca. The position will also develop individualized service plans and follow up for seniors in the areas of, but not limited to, health, financial and social services. Keep confidential case records o...
Job Purpose: Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. Duties: * Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; condu...
About Us Independent Insurance Agency Responsibilities • Personal Lines or Commercial Lines Customer Service Representative • Answer inquiries and provide information about goods & services • Investigate customer concerns • Process customer requests • Update customer accounts • Market and sell policies to existing and potential clients Education • High School Diploma (or equivalent) Qualifications...
A World Leader in Visual Solutions for World-Class Organizations – Christie, a global visual technologies company, offers diverse solutions for business, entertainment, and industry. With expertise in film projection since 1929 and professional projection systems since 1979, we've established a reputation as the world’s single source manufacturer of a variety of display technologies and solutions...
The Customer Service Representative is responsible for answering and handling inbound calls from client employees as well as conducting outbound calls for follow up as required. All calls are recorded and can be evaluated according to quality and efficiency guidelines. The Customer Service Associate will greet the employee, answer concerns and questions educating them on their benefits, and solve...
Brainlab is currently seeking a Bilingual Sales Operations Associate based at our North American headquarters in Westchester, IL. Brainlab’s Sales Operations Associate IS responsible for working directly with Latin American customers to promote and support the company’s sales and products. Responsibilities: Act as primary point of contact for clients and sales force on issues relating to orders, i...
BonTon Department Salon store group seeks: Salon Management, Hairstylists. Candidates applying for Salon management must have experience and hold a current Cosmetology license in the state of PA. This is a work behind the chair Salon management position. We have exciting career opportunities for all Salon positions. We offer a competitive salary/commission structure and excellent work environment....
Inside B2C TeleSales - B2C Warm Leads * Work M-F and go home at night. Stay home weekends, holidays and vacations. This is a rare opportunity to work a 40-hour week, go home and spend quality time with your family yet still have the ability to make good money. Position Summary Professional, Career Mind-Set required. You will be communicating with New Prospective Customers by phone in our Call Cent...
Company Description Apello is a Live Answering Service that has been serving businesses for over 80 years. Apello operators answer calls and take phone messages on a computer. We relay important messages to clients immediately. This job is very much like working a switchboard or being a receptionist for a large company. There is NO SELLING!! We are conveniently located near a Trax station. Shift S...
Seeking highly motivated individuals for Internet Sales Department. Must have excellent phone (verbal) and written communication skills, be tech savy and computer literate, process information quickly, be receptive to ongoing training, and willing to learn to do whatever it takes! TEAM PLAYERS NEEDED! Automotive sales experience or retail sales experience of some fashion a PLUS but not required. C...
Promotes good customer relations through the handling of a wide array of banking transactions. Utilizes knowledge of Bank products and services to proactively assist customers in expanding and deepening their financial relationship with the Bank. Also assists customers with questions and problem resolution, as requested. Performs functions, within scope of authority and expertise, in conformance w...
The California Dental Association (CDA) is looking for a customer service-focused individual with strong data entry skills to join our membership service team. The Membership Service Representative is the first level contact for members, responding to and transferring all calls as necessary. Give us your best and CDA will compensate you with generous pay (hiring range is $14.90 - $18.65/hr) plus a...
Add.on.Auto Support Representatives work with customers and vendors by phone to resolve software issues and assist with building and maintaining accessory catalogs. Issues handled include resolving technical problems, answering product questions, training customers on products, and providing solutions to improve their business. Analysts spend most of the day on the phone assisting customers and sa...
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