Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12480
A Satisfying Career We are looking for Non-Medical Caregivers to assist the Elderly in their homes. ü No certification/experience required ü Must be 21 years old, mature, compassionate, reliable and dependable ü All shifts available ü WEEKENDS especially needed! You can make a difference! Call our job line at 937-285-0016 or apply online at www.homeinstead.com/524...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient commu...
AMG is hiring for Entry Level customer service, marketing, and sales positions. We will cross train in all areas of Marketing, Sales, Customer Service, Account Management, and Campaign Management. Success isn’t something that just happens - success is learned, success is practiced and then it is shared. Here at AMG, we believe that the success of our future depends on finding the right candidate,...
AMG is hiring for Entry Level customer service, marketing, and sales positions. We will cross train in all areas of Marketing, Sales, Customer Service, Account Management, and Campaign Management. Success isn’t something that just happens - success is learned, success is practiced and then it is shared. Here at AMG, we believe that the success of our future depends on finding the right candidate,...
Manpower has exciting opportunities for qualified Customer Service Representatives, for new positions within the Hazleton area! Qualifications Needed: - High School Diploma/GED - Drug test/Background screenings - Customer Service Resume - Customer Service Pre-Qualifying testing - Excel Skills - Microsoft Outlook skills - Previous Customer Service experience within a call-center a Plus! - Strong Wo...
AMG is hiring for Entry Level customer service, marketing, and sales positions. We will cross train in all areas of Marketing, Sales, Customer Service, Account Management, and Campaign Management. Success isn’t something that just happens - success is learned, success is practiced and then it is shared. Here at AMG, we believe that the success of our future depends on finding the right candidate,...
Job Responsibilities and Requirements: Responsibilities With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist Job with Company. Here, You'll harness your impressive multi-tasking and tech-savvy skills to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries an...
About ABM Healthcare Support Services ABM Healthcare Support Services joins together three healthcare services leaders - HHA Services, Healthcare Parking Systems of America (HPSA) and ABM Health to provide each of the services needed to support healthcare's entire ecosystem - from hospitals to ambulatory surgical centers and medical office buildings. Services provided include clinical engineering...
ABM (NYSE:ABM), which operates through its subsidiaries (collectively "ABM"), is a leading provider of integrated facility services. With over 100,000 employees, ABM provides commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services for thousands of commercial, industrial, government and retail clients across the United States and various internati...
ZTE USA, Inc. is a wholly owned subsidiary of ZTE Corporation, based in Shenzhen, China, and publicly traded in both Hong Kong and Shenzhen Stock Exchange. ZTE Corporation is one of the largest telecommunication companies in Asia with offices in more than 160 countries and a workforce of 85,000 employees globally. To support our rapid expansion in the US market, we are looking for qualified candid...
UniFirst Corporation, one of North America’s largest workwear and textile services companies, is looking for motivated, ambitious, dependable people who are ready to step up to the important role of Route Sales Person for a diverse customer base of small, midsize and large businesses. UniFirst offers significant opportunities for personal and professional growth to its route sales representatives....
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
PerkinElmer is a global technology leader driving growth and innovation in the Environmental and Human Health Science markets. The company is a leading force in the development, production, marketing, servicing, and support of laboratory instrumentation and ancillary services throughout the world. Field Service Engineer, Inorganic The Opportunity: The Field Service Engineer helps PerkinElmer custo...
Escrow Officer for INTERMUNE Steel Company Limited in North America INTERMUNE Steel Company Limited Intermune.com...
Our client, a pharmaceutical consulting company, has an opening for a long-term temporary Certified Pharmacy Call Center Representative job in Parsippany, NJ. The selected candidate must be a certified Pharmacy Technician (CPhT) with a current license. This role entails handling both inbound and outbound calls and interacting with doctors’ offices and pharmacies. Our client is seeking customer ser...
A large healthcare company has an urgent opening for a Bilingual Patient Service Representative job in Morristown, NJ. The client has a great need for representative that is fluent in Spanish. This individual will be responsible to answering phone calls from patients and responding to questions. Prior experience handling insurance verification is highly preferred. This is on open-ended temporary r...
Accounting Principals has a position as a Customer Service Specialist with a successful company in Albuquerque, NM. The qualified candidate will be available immediately and have excellent customer service skills and good data entry. Bilingual/Spanish Speaking is a plus! Pay is $13-$15 per hour depending on experience. Qualifications include: • Bilingual/Spanish Speaking is a plus! Strong computer...
Title: Medical Claims Processor Jobs in Tempe, AZ Summary: We are hiring for a Medical Claims Processor job in Tempe, AZ. This opportunity will be responsible for processing and adjudicating incoming medical claims and deciding whether to pay or deny the claim. Experience working for an insurance provider in a claims processing position is a must. The company is looking to setup and interview cand...
Sponsored results
Uber's Better. Make Up To $20/hr. Work Whenever & Get Paid Weekly!
uber.com/Apply-Now
Find Your Next Dream Job With Life Reimagined. Find Out More.
lifereimagined.aarp.org
Customer Service Positions Open. Hiring Now - Apply Today!
CustomerService.Jobs2Careers.com
Over 483 Local Jobs Now Hiring In Your Area. $18-$87/Hr - Apply Today!
Jobs.Quick-com

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Is working as a customer service representative a good job?
I have an interview with consumers credit union and was just wondering if it was a good job or not? Is there sales pressure? Will I be dealing with angry customers?
Do you think I should apply for a customer service job using an engineering resume?
Hi yahoo, I am looking to get a customer service or any kind of full time position right now for atleast a month or 2. But I have an engineering degree and the only resume I have is an electrical eng...

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.1.40.24-302
eTrustLogo