Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 173176
Customer Support Representative - Level 2 - AcenTek (formerly known as Ace Communications Group) has an opening in our customer support department. The individual chosen for this position will provide technical support to Video/Internet/Voice customers by answering phone calls, gathering relevant information, troubleshooting and resolving software and technical hardware problems, and explaining fe...
*TOP JOB* **WE'RE HIRING** Customer Service Representatives! LEARN MORE Apply online today by visiting: www.highmarkhealth.org using job code 75429 for our Triadelphia location. Candidates who pass the pre-hire assessment may be eligible to self-schedule an interview with one of our hiring managers! provided by The Intelligencer and Wheeling News-Register...
Customer Service Representative Manufacturing Co. located in Niagara Falls is seeking full time Customer Service Rep who will be responsible for various administrative sales activities such as managing the workflow of customer orders, arranging shipments and supporting the Market Managers. College degree preferred. Please email resume to ***** or mail to: Imerys Fused Minerals Ni...
CUSTOMER SERVICE REP Company expanding in Obetz. Requirements: Computer knowledge and online customer service. Send resume to : ***** This listing brought to you by The Columbus Dispatch and www.columbusjobs.com/monster....
CUSTOMER CARE MANAGER $14-$19/HR APC, a national training company has been retained to hire and train 1 Customer Care Manager. This positions requires handling a large volume of inbound and outbound calls and supervisor a staff of 4. Excellent phone presence and the ability to ensure customer satisfaction are required. Prior call center experience needed. Paid training, great benefits, paid vacati...
DME Delivery Technician Responsible for the delivery, set-up, and pick-up of equipment, respiratory, & supplies for LTC, hospice, and homecare accounts. Must have excellent driving record, good organizational skills, attention to detail, and in good physical condition and able to lift/carry 75lbs. Send resumes to ***** or fax to 614-888-8453 This listing brought to you by Th...
DISPATCHER/ ORDER TAKER We are looking for a dependable individual to fill an opening in our Dispatching Department. You need to have a basic knowledge of concrete and be familiar with the streets of Columbus and surrounding suburbs. You also should be customer service oriented and have good communication skills, keyboard skills and willing to work long hours. Interested individuals should send a ...
Customer Care Professionals About the Position Primarily responsible for providing the highest level of quality service to members through the handling of routine to moderate inquiries and transactions for Deposit Services (credit card, consumer loan or deposit). Creates member relationships through needs assessment and solution offerings from the wide array of products and services. About the ...
Bilingual Customer Service Agents Needed Must speak/read English and Spanish fluently Paid training/Weekly pay/Base + Bonuses Please call (727) 556-2986 & Ask for Emily...
Now Hiring!!! Full Time Collectors We are Expanding and We Need You!Related collection, telemarketing, sales experience a plus! Must possess a high school diploma or GED. Please apply on-line at:Please apply on-line at: www.windhampros.com Located at: 380 Main St., Salem, NH 03079 AND 600 West Cummings Park, Suite 4650 Woburn, MA 01810 Windham Professionals is an Equal Opportunity / Affirmative Ac...
About the Company Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 149,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies opera...
Your career is waiting! Here’s a great opportunity to join Santander Bank, N.A. Open House Tuesday, November 25, 2014 1 Santander Way 95 Amaral St, East Providence, RI 10:00am to 1:00pm Walk-in(s) are Welcome Resumes are Required Contact Center openings Full Time – CCC Retail Rep Job ID#62975 Training classes will begin on 12/8/14, 12/15/14 *For other job opportunities, please visit ...
Description: If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) The Associate Director of Customer Service and Operations will be responsible for a Community and State, Consumer Services site of 100+ ca...
CLICK HERE TO APPLY:https://re21.ultipro.com/rep1003/JobBoard/JobDetails.aspx?__ID=*24321C7CC62840FD Successful candidates will possess exceptional, communication skills, a dedication to excellent customer service, a caring conservative professional image, a willingness to relocate and the ability to work a varied schedule. Flight Attendants must perform physical activities and have the ability t...
CLICK HERE TO APPLY:https://re21.ultipro.com/rep1003/JobBoard/JobDetails.aspx?__ID=*24321C7CC62840FD Successful candidates will possess exceptional, communication skills, a dedication to excellent customer service, a caring conservative professional image, a willingness to relocate and the ability to work a varied schedule. Flight Attendants must perform physical activities and have the ability t...
CLICK HERE TO APPLY:https://re21.ultipro.com/rep1003/JobBoard/JobDetails.aspx?__ID=*24321C7CC62840FD Successful candidates will possess exceptional, communication skills, a dedication to excellent customer service, a caring conservative professional image, a willingness to relocate and the ability to work a varied schedule. Flight Attendants must perform physical activities and have the ability t...
General PART-TIME CSR Needed for Inbound Customer Service Call Center MUST BE DEPENDABLE AND HAVE RELIABLE TRANSPORTATION. APPLICANTS MUST BE: Enthusiastic, customer oriented, a team player, able to multi-task, be computer literate and be a quick learner. Telephone customer service experience preferred. Must be able to work shifts ranging from 6am-5pm weekdays and 7am-12pm on weekends. The office ...
Store Manager Seeking a responsible person to manage Juicy's Vapor Lounge. Bring resume to 705 S Oakwood, Enid OK 73703 This job listing brought to you by The Enid News & Eagle...
Do you have a passion for helping others? Can you work independently? Manage your time efficiently? Are you looking to accelerate your career with a world-renowned company? Allstate Insurance Company has an exceptional career opportunity for a Claims Service Specialist in Las Cruces, NM. Immerse yourself in a fast-paced, stimulating environment that will give you the opportunity to make a meanin...
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. ...

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.11.15.18-321
eTrustLogo