Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 11967
Omega Marketing Group is currently offering Customer Service, Sales, and Marketing positions that include comprehensive training. No prior experience necessary; we will train you to learn a variety of skills from sales and human resources to management and mentor-ship. Successful candidates will have opportunities to advance through the organization. As a fast paced company in the direct sales and...
Omega Marketing Group is currently offering sales and marketing positions that include comprehensive training. No prior experience necessary; we will train you to learn a variety of skills from sales and human resources to management and mentor-ship. Successful candidates will have opportunities to advance through the organization. As a fast paced company in the direct sales and marketing industry...
Omega Marketing Group is currently hiring for a full time sales and marketing positions. Our talented team of sales and marketing professionals represent our clients with unparalleled integrity to the business community. We are aggressively seeking fun, outgoing, hard workers to help grow our company. Our company strongly believes in developing our people into the future leaders of our organizatio...
Blast Fitness/Workout World is looking for a highly motivated Personal Trainer to work Full-Time in our Narragansett Park Drive location in East Providence! Busy season is approaching in the Fitness Industry and we need One great trainer that is looking to come in and pick up a great volume of clients! REQUIRED QUALIFICATIONS: Knowledge, skills & abilities: Basic computer literacy Strong technical...
Description: Energize your career with one of health care's fastest growing companies. Some people are never satisfied with what they did yesterday. We're with them and the incredible growth of UnitedHealth Group and our OptumRx Pharmacy Benefits business is satisfying proof that we're on to something. This opportunity is with one of our most exciting business areas: OptumRx â a growing part of ou...
Description: You want more challenge. You want more opportunity. You want more reasons to head in to work every day. We want more people like you. UnitedHealth Group Customer Care Centers are home to a team that lives and breathes restless. We're still finding ways to outdo what we did yesterday. And that's what makes us one of the fastest growing businesses in the country and the world. Now it's...
Overview: Located close to the beach, just 60 miles north of Los Angeles, Community Memorial Hospital is a 242 bed non-profit, acute care facility, committed to provide quality patient care in an environment that promotes clinical excellence and innovative leadership. We offer some of the best benefits in the industry, along with great career choices, training, and leadership development. At our f...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management , patient comm...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management , patient comm...
Program/Customer Manager Union W VA Aerospace / Aviation / Defense Sales / Marketing - Customer Service Full-time United States - Union, WV The Compensation $85k Benefits - Full Relocation Assistance Available - Yes Commission Compensation - No Bonus Eligible - No Overtime Eligible - No Interview Travel Reimbursed - No Detailed Description A program/customer manager, responsible for overseeing sus...
Rapid Response Monitoring Services, Inc. is an international company and an industry leader in electronic security monitoring services. Established in 1992, the Company now provides monitoring services to over 800,000 governmental, industrial and residential accounts in the Continental United States, Hawaii, Alaska, Puerto Rico, Canada, Bermuda, and the Caribbean Islands. Over 400 highly-trained p...
Fit Factory is moving into the Blue Hills Fitness in Braintree next door to F1. We will soon to be making some major renovations and improvements to the existing facility. We are looking for an experienced Personal Trainer to work in the facility Full-Time. The position can and may include doing New Member Consultations to offer Personal Training. If you are looking for a Full-Time position and lo...
Getting It Done At Labor Ready Everyone likes to feel pride in their work. At Labor Ready, we make that happen. We have opportunities right now for hardworking people looking for a reliable paycheck. You can find flexible assignments in construction, manufacturing, retail, warehousing, events, hospitality, waste, restoration and auto services. Labor Ready is currently hiring Customer Service Repre...
Customer Service Representative Aerospace / Aviation / Defense Sales / Marketing - Customer Service Full-time United States - West Virginia - Union The Compensation $54k to $58k Benefits - Full Relocation Assistance Available - Yes Commission Compensation - No Bonus Eligible - No Overtime Eligible - No Interview Travel Reimbursed - Yes Detailed Description Contract Administration -Provide assertiv...
Customer Service Rep INSURANCE INDUSTRY Company Brief: Growing specialty lines insurance agency located in Exton, PA is looking for the right person to service commercial auto accounts of the agency as well as other general insurance office functions. Position Summary: Analyzes and answers requests by email, telephone, or fax, from policyholders concerning insurance policies. Searches company reco...
Excellent Career Opportunity Customer Care Specialist Omni Financial®, a leader in the military consumer finance industry for over 63 years, has immediate openings for a part time Customer Care Specialist for our Killeen, Texas branch. We are a military oriented business and welcome the opportunity to employ people associated with the military. This is an excellent opportunity for an individual to...
Major Insurance Carrier seeks an Account Manager in Commercial Lines MUST HAVE A CURRENT PROPERTY/CASUALTY LICENSE SUMMARY: The Commercial Insurance Account Manager will manage assigned accounts. Accounts will include: complex and challenging policy analysis utilizing strong technical skills, Provide a professional service to our clients by having the ability to multi-task, working on several issu...
POWER UP YOUR CAREER with Safelite Group Customer Advocate Safelite® Group is a nationwide family of retail auto glass companies - the nation's leading provider of auto glass repair and replacement services. We are rapidly growing, evolving and striving to become the Natural Choice for vehicle glass repair and replacement services in the United States. We drive business performance with an obsessi...
Omega Marketing Group is currently offering sales and marketing positions that include comprehensive training. No prior experience necessary; we will train you to learn a variety of skills from sales and human resources to management and mentorship. Successful candidates will have opportunities to advance through the organization. As a fast paced company in the direct sales and marketing industry,...
DO YOU HAVE A PASSION FOR BRAND DEVELOPMENT AND CONSUMER ENGAGEMENT? DO YOU PRIDE YOURSELF IN STAYING ON TOP OF THE MOST CURRENT TRENDS & KEEPING UP WITH THE LATEST SPORTS? HAVE YOU ALWAYS WANTED AN EXCITING AND REWARDING CAREER WORKING IN MARKETING, ADVERTISING, AND PROMOTIONS? . THEN WE WANT TO HEAR FROM YOU! Momentum Marketing is one of New York's fastest growing marketing and advertising firms...
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Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Any 20yr old customer service reps here?? what do u think about your job?
Im starting training 2 be a customer service rep next week..any advice? thanks I dont think ill be doing any cold calling, i was told i would be receiving the calls..where did u work at? Its a call ce...
Muslim working for customer service job?
Muslim working for customer service job.. how do you talk for hours during fasting month? don't you feel thirsty? (Not for people working night shift)

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