Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 174704
Description: You want more challenge. You want more opportunity. You want more reasons to head in to work every day. We want more people like you. UnitedHealth Group Customer Care Centers are home to a team that lives and breathes restless. We're still finding ways to outdo what we did yesterday. And that's what makes us one of the fastest growing businesses in the country and the world. No...
Description: Delivering the best customer experience starts with you. You're looking for a place where you will be empowered to be your best. When you join UnitedHealthcare's Provider Services Group, you'll be part of a team committed to reshaping the way health care works for millions. You'll join us on a mission to not only deliver the best customer service in the health care industry, bu...
Job ID: 11052 Position Description: In a consumer-driven healthcare environment where patient satisfaction is essential we help healthcare providers not only stay on top but also go beyond what their patients expect. We answer more than 150,000 unique calls per day. This call volume requires our staff to be highly skilled to interact with patients as seamlessly as possible. Essential Duties and...
Company Confidential COLUMBUS, OH, 43215
START IMMEDIATELY FULL TIME, TRAINING PROVIDED Great Pay!!! Call 614-388-9264 This listing brought to you by The Columbus Dispatch and www.columbusjobs.com/monster....
Your career is waiting! Here’s a great opportunity to join Santander Bank, N.A. Open House Wednesday November 19, 2014 1 Santander Way 95 Amaral St, East Providence, RI 10:00am to 3:00pm Walk-in(s) are Welcome Resumes are Required Contact Center openings Full Time – CCC Retail Rep Job ID#61715 Full Time – CCC Sales Rep Job ID#62639 Full Time – CCC Bus Bnk Rep Job ID#61371 Training c...
Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm) UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 25, we are totally focu...
Manpower is currently hiring an Customer Service Rep for one of our clients in Bloomington, MN! MAIN RESPONSIBILITIES: Primary focus will be to monitor international account orders, and process order entry and acknowledgments within 24 hours of receipt. Secondary function will be to learn products and assist with all OE regardless of product line. Respond promptly and courteously to telephone ...
BERKSHIRE COUNTY ARC 395 South St, Pittsfield Come check out one of the largest Human Service employers in Berkshire County. "Supporting people and enriching lives" is what we are all about. Interested in becoming part of a growing team? Here are some of our open positions: Director of Day Program Services The successful candidate will join the Senior Management team and provide leadership, ov...
POSITION SUMMARY: Responds to all consumer inquiries by mail, phone, fax, or internet for the affiliated Estee Lauder Companies. Captures relevant data for the consumer information database. KEY RESPONSIBILITIES: Researches information needed to answer consumers’ product concerns. Communicates with consumers by composing accurate, prompt and effective replies. Makes decisions on appropriate rei...
Community Centered Family Support Worker FT home visitor for families referred by DCF. BA preferred 2 years of relevant experience, dependable transportation, organizational/writing/computer skills,. Knowledge of strengths-based engagement, good skills in collaboration/ communication and understanding of community based resources. Send resume to Paula McDermott: *****. EOE/AA...
Company Confidential Jersey City, NJ, 07302
SEEKING CARING CUSTOMER SERVICE SPECIALISTS We are a specialty food distributor in Hudson County, NJ seeking articulate, energetic Customer Service Specialists responsible for handling phone orders, performing order entry duties, handling customer and sales support concerns, and interfacing with sales, purchasing, warehouse and accounting departments. We will train if inexperienced. REQUIREMENTS...
Application Support Specialist – Gaithersburg, MD or St. Paul, MN Axxis Software, a division of Oil Price Information Service (OPIS), has an opening for an Application Support Specialist. The Application Support Specialist is responsible for providing application and technical support for the Axxis Software customer base. This role is also responsible for installation / deployment support of Axxi...
Position ID:33621 Position Title:Auto Total Loss Claim Handler Min Education Desired:Bachelors Degree Travel Percentage:0% Relocation:No Job Summary:Individual will assess and resolve automobile and truck total loss claims for Zurich insureds and claimants. Strong skills needed in communication, time management, multi-tasking and customer services. Significant interaction with Zurich commerci...
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. The Member Engagement Specialist role is to outreach to certain populations within the State of...
Position ID:33685 Position Title:HR Service Center Representative Min Education Desired:High School Diploma or GED Travel Percentage:0% Relocation:No Job Summary:Customer service is the primary function. Serves as the primary contact to all employees/former employees and retirees on payroll, benefit and other HR policy-related questions. Handles customer service inquires and problems via the ...
Part-time Employment Trainers needed in La Crosse and the surrounding areas. Provide support and supervision to developmentally disabled individuals assisting with daily living skills and job coaching. Part-time (up to 29 hours/week) or on-call/substitute (2+ shifts/month) shifts available; including nights and weekends. Apply online at www.riverfrontinc.org EOE...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities $29,000 + 10% Short Term Incentive Bonus ($2900.00) = $31,900 potential annual earning Employee phone discounts - 50% services and 35% accessories. Fu...
Job Summary As a Genius at the Apple Store, you maintain customers'€™ trust in Apple as the skilled technical customer service expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical kno...
Weekend Direct Support Professional $10 If you're looking for a rewarding job become a direct support professional at AWS/Benchmark. Help people with disabilities become more independent and involved in their community. Expect thorough training, great challenges and even greater fulfillment. Opportunities for career advancement! Applicants must have a valid driver's license, dependable transpo...
Description: Position Description: Positions in this function are responsible for all scheduling, call volume monitoring and adjusting. Responsible for determining and communicating work schedules, resources for various call queues. Works with site leaders to ensure adequate staff, contingency plans and workflow monitoring. Primary Responsibilities: Use workforce management software and ca...

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