Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 167556
Requisition Number14318 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleMon-Fri 8am-4:30pm CitySALT LAKE CITY StateUtah DepartmentHCH ANC 60R RADIATION ONCOLOGY- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requir...
Requisition Number14185 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleMonday through Friday, from 2:00 PM until 10:30 PM CitySALT LAKE CITY StateUtah DepartmentUUH CST 16D PAT TRANSPORT SRVC- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education...
Requisition Number14014 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleMonday-Friday 1:30-10pm rotating weekends CitySALT LAKE CITY StateUtah DepartmentUUH ANC 12C DIAGNOSTIC RAD- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in ...
Requisition Number14183 Reg/TempRegular Employment TypePart-Time ShiftRegular Work ScheduleSaturday, Sunday and all holidays from 2:00 PM until 10:30 AM. CitySALT LAKE CITY StateUtah DepartmentUUH CST 16D PAT TRANSPORT SRVC- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research a...
Requisition Number14312 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleM_F 8hrs/day CitySALT LAKE CITY StateUtah DepartmentUOC CST 40A CALL CENTER- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture ...
Requisition Number12903 Reg/TempTemporary Employment TypePart-Time ShiftTemporary Work SchedulePRN CitySALT LAKE CITY StateUtah DepartmentUUH CST 32A MED & SPEC CLINIC- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture...
Requisition Number14309 Reg/TempTemporary Employment TypePart-Time ShiftTemporary Work SchedulePRN as needed - Clinic open 7 days a week during the winter CityPARK CITY StateUtah DepartmentUOC OPC 40A SKI CLINIC- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education...
Requisition Number14288 Reg/TempTemporary Employment TypePart-Time ShiftTemporary Work SchedulePRN - As needed CitySALT LAKE CITY StateUtah DepartmentUUH ANC 12C DIAGNOSTIC RAD- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires ...
JOB DESCRIPTION: Inside Industrial Sales Professionals KAMAN Industrial Technologies, the largest subsidiary of Kaman Corporation, is a leading distributor of industrial products with over 200 sales and distribution locations throughout North America. Kaman Industrial Technologies' objective is to deliver the greatest total value to make our customers more productive, more competitive, and more ...
Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then youll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving mill...
Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Our award winning Customer Support Specialists help our customers by offering solutions, identifying opportunities and serving millions of customers - one at a time. What does it take to help our customers with their advanced technical inquiries? A ...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with cu...
Summary Performs customer service, order processing and liason tasks relating to customer relations, inquiries, orders process, sales, inventory management and product manufacturing functions. Commercial Operations Respresentative also works together with the Latin America Area Manager to develop necessary tools and initiatives to improve the overall sales operations process for the region. Prin...
Large Healthcare client in the Frisco/Dallas Texas area is looking for Benefit Verification Coordinators for long-term contract positions. Immediate interviews with client for qualified candidates! US Citizens and all those authorized to work in the US are encouraged to apply. Key attributes for candidates: - heavy call center experience - 5 plus years medical experience - great attitude -1...
About Sensys Networks: Sensys Networks is the world’s leading provider of wireless traffic detection and integrated traffic data systems. We provide a universal platform that delivers the most dependable, flexible and cost-effective solutions on the market today. Our patented, wireless magnetic sensors install in a fraction of the time with far less disruption to highways and intersections than t...
Arrow Solutions Group is seeking an Application Support Representative to work in Billings, MT. This role provides quality accounting software application telephone support for our client's customers. The ideal candidate will hold strong problem-solving techniques to maintain high levels of customer satisfaction. Responsibilities: Answer customer calls regarding accounting software application i...
Doka is one of the world’s leading companies for developing, manufacturing and distributing formwork solutions for use in all fields of the construction sector. The Doka Group is a company of the Umdasch Group and employs more than 6,000 people in over 70 countries. Summary Of Position: The Customer Service Representative will support and assist Doka’sNortheastbranch Operations Manager. He/she w...
Professional Document Products is looking for a sincere, dedicated individual with a "can-do" attitude to contact our customer and prospect base as well as generate new contacts. PDP is a family owned and operated office equipment and managed network services provider. You can view additional information on our vision and corporate culture on our website at www.pdplv.com. Your goal is to introdu...
Adecco is hosting a job fair for anyone interested in full time and part time call center positions on Friday, October 24th from 9:00am-12:00pm. To qualify for our call center positions, candidates must have at least 1-2 years experience working in a call center environment, be open to inbound and outbound departments, and be open to various shifts. These positions pay $10.00-$13.00 hourly. Anyo...
Are you motivated, team-oriented and committed to providing a superior level of customer service? Do you have an interest in learning about mutual funds and retirement plans, or deepening your existing knowledge? Client Services Representatives at Capital Group are strong problem-solvers and possess a genuine desire to help our shareholders and financial advisors. There is no sales involved in th...

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