Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 171758
Customer Support Specialist - Location: Edwardsville, IL Utilizes customer service, professionalism and self direction to assist our customers....
Technical Support Professional - We are looking for individuals with a strong work ethic and solid customer service, communication, and problem-solving skills to join our Help Desk Support staff.​ This position will be supporting a retail point of sale system.​ Previous troubleshooting and customer service experience preferred.​ Basic networking understanding.​ Previous IT or computer education an...
Job Responsibilities: Apply on-line @ www.sohmission.org/careers 1. Responsible for the physical safety, security and welfare of all the guests. Monitor guests in the areas of compliance with all rules, policies and procedures. Oversee the smooth operations of the facility. Manage shelter’s response to emergencies 2. Provide crisis intervention and support to WF guests using Biblical principles ...
OM Solutions Inventory Support Specialist - Location: Cleveland, OH Responsible for implementing inventory management processes for maintaining inventory accuracy, accountability and control leading to reduced supply expense and increased operational efficiency for high dollar clinical and physician preferred products. Ensure data accuracy within a technology platform by working in accordance wit...
TempForce, a premiere and locally-owned staffing service in the Twin Cities, is seeking customer service professionals for an exciting temporary to hire opportunity in the northwestern suburbs. This is a team-oriented, measured call center environment with a well-known and successful financial organization. Pay $11-$13/hr depending on qualifications. Excellent bonus incentives and comprehensive be...
The World's leading Logistics company is looking for Customer Support Representatives to join their team!!! The ideal candidate will have a passion for building strong customer relationships through exceptional listening, utilizing strong written and verbal communication and problem solving. The ideal candidate will provide a personalized customer experience through easy, quick and enthusiastic i...
As a Lead Teller, you will provide guidance and workflow direction to Tellers in the area of paying and receiving transactions; maintain approval authority limit higher than Teller and may engage in special transactions; provide answers to non-routine questions and guidance on customer service issues; and perform teller duties. You will also coach, train and give direction and feedback to others t...
Provides customer service to taxpayers in person, by telephone or in writing, advising, instructing and furnishing information pertaining to the various tax types (sales, withholding, income, food and beverage, motor vehicle, corporation and special taxes) administered and collected by the department -Performs account and financial maintenance which may result in canceling liabilities, set and re...
Responsibilities $29,000 + 10% Short Term Incentive Bonus ($2900.00) = $31,900 potential annual earning Employee phone discounts - 50% services and 35% accessories. **Work location will be 5000 Britton Parkway Hilliard Ohio 43026. Full time positions only. Must be available to work anytime during the hours of operation 6a to 11p - 7days a week, must be available to work nights, weekends and h...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
MANPOWER HAS AN IMMEDIATE NEED FOR SEVERAL BILINGUAL (English and Spanish) CUSTOMER SERVICE REPRESENTATIVES IN THE CLEARWATER/ST. PETERSBURG, FL AREA. Want to take your Customer Service Skills to the next level? Here is a role that will allow you to take your skills to the next level by providing 100% telephone support to our client's customers calling in needing Roadside Assistance. In this rol...
Bilingual (English - Spanish) Customer Service Professionals needed TODAY! - A career guaranteed steady hours and pay for a job well done is possible. Call Center Inbound Agent Jobs - Jacksonville, FL Are you tired of working weekends yet want to take your Customer Service Skills to the next level? Here is a role that will allow you to take your skills to the next level by providing 100% telephon...
Tower Credit, Inc a local independentally owned consumer finance company founded in 1991 is accepting resumes for a full time Sales/CSR position. The position requires working in the area of collections, sales and customer service. Requirements: High School diploma, Background and credit check, excellent people skills, the ability to write and speak in a clear and effective manner, a desire to su...
Advanced Technical Support: Bilingual Customer Support Specialist Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Can you handle customer service in both English and Spanish without missing a beat? Our award winning Bilingual Customer Support Specialists help our customers by offering solutions, ...
Leads team that will have end-to-end responsibility for, and be the single point of contact for AT&T Government Solutions Healthcare programs to include, one or more strategic Federal government accounts; HHS, VA, SSA, etc.). Responsible for the overall development, direction, and management of the client relationship. Develops/cultivates senior level relationships with existing clients ultimately...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with cu...
Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Our award winning Customer Support Specialists help our customers by offering solutions, identifying opportunities and serving millions of customers - one at a time. What does it take to help our customers with their advanced technical inquiries? A ...
Responsible for the overall development, direction, growth, and management of a strategic client relationship with DISA, other DoD Agencies, and NATO for OCONUS opportunities. Develops/cultivates senior level relationships with existing and new clients ultimately leading to a more robust relationship with consequential revenue and profit growth. Responsible for account strategy, profit and loss, p...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism. Strives to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicat...
Position Summary The employee will lead and participate in a team to ensure the successful completion of assigned tasks. The employee is responsible for the running and leadership of the shift in the absence of Supervisor. When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups. While disciplinary authority is not given to this position, it is exp...

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