Customer Service
Customer Service Jobs
Customer Service Employment Information
Customer Service Industry Overview
Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.
The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.
Customer Service Job Market
Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.
Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.
Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.
Customer Service Salaries
Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
1000+ Customer Service jobs found on Monster.
Helpdesk Analyst Brooksource is searching for an experienced Helpdesk Analyst to bring their knowledge and experience to join a fast growing helpdesk team. This person will be identifying, researching, and resolving technical problems on an efficient, timely basis. They will be responding to telephone calls, email and personnel requests for technical support via phone, email, or remotely logging i...
Do you enjoy working with customers and building professional relationships? Do you thrive in a fast pace office environment? If so, we would love to speak with you about joining our professional team! POSITION PROFILE The Sales Support Representative (SSR) supports LDS Account Managers through the pick-up and delivery of work to the client office. The SSR assesses each project for deadline, price...
Customer Service Representative / Front Desk Advance Your Career with the market leader in Print Services. ARC Document Solutions is an international leader in providing innovative digital document management and print solutions and offers the most comprehensive range of products and services in the imaging and print industry. Visit our website (www.e-arc.com) for more details on ARC. We are curre...
This position is being recruited on by ManpowerGroup Solutions, the exclusive recruiting provider to KB Home. To APPLY and ensure immediate consideration, PLEASE go to www.kbhome.com/careers and search by location for Austin, where all KB Home Austin openings are listed. The requisition number is TX-AUS-07179. KB Home, a Fortune 500 NYSE company and one of America's premier home builders, has an i...
Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: * Attracts potential customers by answering product and service questions; suggesting information about other products and services. * Opens customer accounts by recording account information. * Maintains customer records by updating account information. * Resolves product or...
Position The Call Center Agent is part of an enthusiastic and motivated team of call center professionals that helps us acquire new customers. Utilizing our outbound telephone dialer system, you will be contacting potential Cash Store customers who have completed our online loan application. Key Responsibilities Answer questions about our loan process Provide information (such as our store locatio...
Paycom is currently seeking a dynamic, self-disciplined individual to add to our already established client relations teams. These representatives work in a proactive role with existing Paycom clients to offer additional training, give updates on existing services and to inform them of new integrated features offered within the Paycom system. Base salary is $40,000 plus uncapped commission. First...
Professional Customer Service Rep Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account...
We are hiring immediately for Entry-Level positions in Marketing & Sales. Do you find yourself asking this question? "How am I supposed to have 3-5 years' experience if nobody will give me a chance?" If so, look no further. You have found the company that will personally train and develop candidates. We are a firm that works with some of the most exciting and well-known companies in the world toda...
Heartland School Solutions is a fast growing, computer software and service company in the School food service marketplace. We are seeking self motivated, personable individuals with an aptitude toward training and customer service. We offer a fun work environment, competitive wages and excellent benefits. Our products have continued to set the standard for product development and customer support...
CHECK INTO CASH, INC. is a growing financial service organization that is quickly becoming your "ONE STOP MONEY SHOP" with 1150 plus locations, adding new products daily. We recognize that our success is due to our people and have a fabulous package including a super training program, competitive pay, excellent benefits & A TERRIFIC BONUS PROGRAM! To join our team, you must possess excellent commu...
Walker Zanger is a nation-wide distributor and retailer of stone & fine ceramic tiles. Our Company has been in business for 60 years and is a great place to work. Ethical business practices are central to our continued success, growth and profitability. We encourage diversity, creativity and satisfaction for employees, clients and vendors. We are currently seeking a customer service associate in o...
Description LeadingMedicare/Medicaid Healthplan seeks an experienced Manager of Ancillary Services to manage a staff of five, responsible for overseeing and developing long term care provider recruitment. Some of the expected duties and responsibilities include: · Knowledge of long term care providers such as nursing homes, home health care, personal care, adult & social day care. · Understands va...
Managers, Assistant Managers and Customer Service Representatives Positions available in Nashville, Franklin, Smyrna, Murfreesboro, gallatin, Brentwood, Lavergne and surrounding areas Check Into Cash, Inc. is your one-stop money shop financial services organization with 1150 plus locations. We recognize our success is due to our people and have a fabulous package including a super training program...
CHECK INTO CASH, INC. is a growing financial service organization with 1150 plus locations, adding new products daily. We recognize that our success is due to our people and have a fabulous package including a super training program, competitive pay, excellent benefits & A TERRIFIC BONUS PROGRAM! To join our team, you must possess excellent communications and people skills. Collection background a...
Must be available to work weekends, evenings and holidays. JOB SUMMARY · Under direct supervision, receives and services telephone calls, email contacts, or chats from members. · Works with members to determine best course of action and explains benefits and what actions will occur. · Gives members all necessary instructions to ensure complete understanding of the services that will be rendered, a...
Job_Other_Compensation: Job Description: Our customer, a leader in the financial industry has an Underwriter III job in Jacksonville and Maitland, Florida. This Underwriter III is a direct hire opportunity. Position Details: Position: Underwriter III Location: Jacksonville or Maitland, FL Hours: M-F 8:00am- 5:00pm Pay Rates: Based on experience Length: Direct hire Job Description: - Responsible fo...
Customer Service Coordinator Reed Transport TMS Reed Transport TMS provides brokerage and freight management services throughout the continental United States, Canada and Mexico. Our family-owned and operated business maintains the highest level of communication possible. Each customer is assigned a highly-trained logistics team to provide streamlined, proactive communication to ensure complete co...
Walker Zanger is a nation-wide distributor and retailer of stone & fine ceramic tiles. Our Company has been in business for 60 years and is a great place to work. Ethical business practices are central to our continued success, growth and profitability. We encourage diversity, creativity and satisfaction for employees, clients and vendors. We are currently seeking a customer service associate in o...
The Call Center Representative - Bilingual Spanish job works out of the Business Integration Center located in Smithfield, RI. Expected work hours will be 11:30-8pm, M-F with rotating weekend days. Flexibility in scheduling to accommodate business needs including evenings, weekends and holidays is required. The Call Center Representative - Bilingual Spanish job provides service and information to...
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Sample Resume for an Entry-Level Customer Service Representative
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Want to shine in your next customer service interview? Prepare and practice your answers to these common customer service interview questions.
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©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.5.0.223-223