Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 188205
Join a dynamic team that empowers people to live a more healthy and active lifestyle! Advanced Wellness Systems is seeking a top-notch administrative assistant to help manage our industry-leading chiropractic, physical therapy, and pain management practice. We are seeking exceptional candidates who are positive, professional, empathetic, efficient, organized and motivated. Strong multi-tasking ab...
Have a Ripple Effect on your Career! Voted as "One of the Best Places to Work" and included in Inc. Top 500 Fastest Growing Private Companies for 4 years running, Waterfilters.net is a leader in providing water filter solutions. Waterfilters.net is a passionate, family-owned business looking for the next leaders that share our core values and vision to join our innovative team. This is a great c...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...
Support Operations Center SOC is NASCENT Technology's technical customer advocacy group, and the nerve center of the company. By virtue of its various roles and responsibilities, SOC leads the industry and elevates NASCENT's service offerings to a whole new world-class level. At its core, SOC is akin to an Internal Affairs Department. It maintains a constant watch over existing client facilities....
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with ...
Knowledge and Experience Previous experience in a customer-oriented environment utilizing computer skills is required. A Bachelors degree in business, marketing, or a technical discipline is required. The primary qualification for this position is the attitude, ability and desire to help ensure that the Building Systems Customer Support Team consistently meets or exceeds our customer''s expectati...
Organization Overview: Commonwealth Care Alliance is a rapidly growing nonprofit organization providing integrated health care and social support services to people with complex medical needs. Our patients are seniors and persons with disabilities covered under Medicaid or both Medicaid and Medicare. Our innovative care model is nationally recognized for its effectiveness in improving health outc...
Organization Overview: Commonwealth Care Alliance is a rapidly growing nonprofit organization providing integrated health care and social support services to people with complex medical needs. Our patients are seniors and persons with disabilities covered under Medicaid or both Medicaid and Medicare. Our innovative care model is nationally recognized for its effectiveness in improving health outc...
Career Showcase is a Job Fair Company that specializes in Customer Service, Marketing, Sales, Retail, Financial Services and many others. We partner with many fortune 500 companies to help them find the best talent the market has to offer. Companies come to our fairs to interview and hire the BEST of the BEST professionals, account executives and managers. Our fairs are open to recent college gra...
COMPANY: MASSMUTUAL FINANCIAL GROUP BACKGROUND: Chartered in 1851, Massachusetts Mutual Life Insurance Company (“MassMutual” or the “Company”) is a leading mutual life insurance company that is run for the benefit of its members and participating policyholders. The Company has a long history of financial strength and strong performance, paying dividends to eligible participating policyholders ev...
Retirement Clearinghouse LLC (RCH) is an investment services firm that specializes in helping 401(k) plan participants “stay invested for retirement” by providing them the services they need to consolidate retirement accounts. We are seeking an Account Service Representative to join our Charlotte, NC office. We are seeking an outgoing and enthusiastic individual with superior interpersonal skills...
Total 25 Positions Shift Hour - 12 -9 pm with rotating Saturdays with a compensatory day off in the week the Saturday is scheduled (Full-Time) Location - Wilmington - NC - 3601 Converse Dr - 28403 Description: Representative - Financial Services (Wilmington Call Center) As a representative in the Finance Department you will be responsible for collecting on past due accounts through heavy inbou...
Customer Support Specialist - Location: Edwardsville, IL Utilizes customer service, professionalism and self direction to assist our customers....
Enrollment Assister Columbus, OH Requisition Number: 1419 Travel: 50-75% Local Travel Remote Work Option: No Position Duration: Temporary Start Date: Late September End Date: February 28 Work Hours: Must be flexible between 7am and 9pm and possible weekends Job Description The Enrollment Assister will play a key role in the Center for Medicaid and Medicare Services’ (CMS) efforts to prov...
NEWSCYCLE Solutions NEWSCYCLE Solutions delivers the broadest range of technology solutions for the global news media industry, including content management, digital advertising, circulation, and audience relationship management. The company's innovative solutions and professional services help media organizations engage audiences through Web, print, mobile, and social media channels. Job Summar...
NEWSCYCLE Solutions delivers the broadest range of technology solutions for the global news media industry, including content management, digital advertising, circulation, and audience relationship management. The company's innovative solutions and professional services help media organizations engage audiences through Web, print, mobile, and social media channels. NEWSCYCLE Solutions helps more t...
Team Lead Charlotte, NC Requisition Number: 1445 Travel: 50-75% Local Travel Remote Work Option: No Position Duration: Temporary Start Date: Late September End Date: February 28 Work Hours: Must be flexible between 7am and 9pm and possible weekends Job Description The Team Lead will play a key role in the Center for Medicaid and Medicare Services’ (CMS) efforts to provide affordable heal...
Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then youll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving mill...
CHShas an exciting opportunity in our Crop Nutrients division. We are looking for a Customer Service Representativeto provide a high level of customer service to support sales, supply and logistics. You must have excellent communication skills, both verbal and written, along with excellent customer service skills. You will: Build strong customer relationships through direct customer contact via ...
This position requires managing multiple facets of process and program management as it relates to Digital Life field operations. This candidate should have skills and competency to handle the following Partner relationship management Business intelligence and systems integration Future roadmap deployment coordination and communication Fleet management Program management for 3rd party platfor...

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