Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14970
Company Confidential Prescott, 86301
HAIRSTYLIST RENTAL STATION AVAILABLE AT BUSY PRESCOTT SALON. 717-1619. CALLS CONFIDENTIAL. LEAVE MESSAGE...
Hudson, 44236
Appointment Setter Hudson, OH Company Description Since 2005, LeafFilter™ has expanded operations from one office in Akron to 22 locations spanning the East Coast, Midwest, Southern states and now the Pacific Northwest. Job Description Leaf Filter Gutter Protection We are expanding our Call Center! We are looking to hire motivated, enthusiastic individuals to set appointments in an upbeat atmosphe...
Company Confidential HAMMOND, LA, 70401
FULL OR Part Time booth rental hairdresser position. Images Salon. Call Jana; 985-215-0737. Established clientelle recommended...
Odessa, 79761
General CLOVER HOUSE Is Now Hiring For: House Coordinators Holidays, Vacation, Sick, & 403b. Life, Health & Dental Insurance Available. Apply at 406 N. Texas, Odessa. 432-580-0321 cloverhr@ cableone.net...
Telephone Operators 3-4 days per week 6am-10am OR 6 am -2pm 2-3 nights per week 4pm-7pm Fast paced business. Students Welcome Must be Dependable with Pleasant Speaking Voice, Accurate type 50 wpm No other exp. Call 978-229-8787 Wilmington...
CUSTOMER SERVICE REP Martin + Wood Appraisal Group, Ltd. is seeking a dedicated, full-time customer service representative. Candidates must possess excellent computer skills, the ability to handle multiple tasks, work in a super fast paced atmosphere, and have excellent verbal and written communication skills. We offer a professional and fun work environment, competitive wages, health benefits, an...
Position Overview: The Customer Service Rep II is responsible for the customer service needs of the MAQUET business. This includes, processing all types of orders, returns and credit/debit memos, reviewing various reports to help manage inventory movements between Field Sales employees and customers. The position must be able to interact effectively with Field Sales employees, in order to respond...
Call Center Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account informa...
Workforce Scheduler The Scheduler will support several clients and contact types through the full scheduling process. He/she will interact with coaches, WFM, and leaders to create and improve scheduling for agents by call type. The scheduler will monitor trends and provide proactive change ideas along with regular bids, changes, and requested reviews for schedule changes from agents. The scheduler...
Expectations: Through inbound calls, resolve member and/or provider issues accurately and systematically, using sound business judgment, and taking appropriate action until completed to customer satisfaction. Utilize various computer systems to find member, provider, and plan information. Update, process, or perform other necessary action within such systems to fulfill customer request. Recognize...
About TD Bank, America's Most Convenient Bank® TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD...
Overview: FMC Corporation is committed to providing employees with ample opportunities to contribute, lead and be recognized as innovators, to look beyond barriers to provide solutions, to be challenged in what they do and to love doing it. FMC is an S&P 500, diversified chemical company serving agricultural, industrial and consumer markets globally for more than a century. As a global leader util...
Requirements: This position requires a High School Diploma or equivalent; 2-3 years of phone customer service experience; clinical laboratory testing, medical front or back office, phlebotomy or similar experience; strong written and verbal communication skills; and PC knowledge. Job Description: This is an opportunity to work with people and assist physicians in the medical care of their patients...
Requirements: This position requires a High School Diploma or equivalent; 2-3 years of phone customer service experience; clinical laboratory testing, medical front or back office, phlebotomy or similar experience; strong written and verbal communication skills; and PC knowledge. Job Description: This is an opportunity to work with people and assist physicians in the medical care of their patients...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Phlebotomist with a preferred minimum of two years experience as a patient service technician/phlebotomist. Must exhibit...
Requirements: Our requirements include: License/Certification/Education: Requires a High School Diploma or equivalent with a minimum of one year of verifiable phlebotomy experience, or possess valid phlebotomy certificate from accredited agency with at least 100 draws. Must be able to provide a valid Washington Medical Assistant-Phlebotomist Certification or other documentation permitted by law. J...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Phlebotomist with a preferred minimum of two years experience as a patient service technician/phlebotomist. Must exhibit...
Requirements: Our requirements include: License/Certification/Education: Requires a High School Diploma or equivalent with a minimum of one year of verifiable phlebotomy experience, or possess valid certificate from accredited agency with at least 50 draws. Job Description: You love to interact with patients and play a role in their overall healthcare experience. As our PST, you’ll be able to do j...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Phlebotomist with a preferred minimum of two years experience as a patient service technician/phlebotomist. Must exhibit...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood coll...
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