Customer Service Jobs

Customer Service Employment Information

Customer Service Industry Overview

Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market

Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it?s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries

Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.


1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 171101
Maple Plain, MN
Position Overview Are you looking for a new and exciting opportunity to use your skills in a successful and growing company? Do you desire a fast-paced, casual work environment that is driven by employees who thrive on innovative thinking? If you have experience with troubleshooting hardware and software issues, and a desire to work in an energetic, collaborative environment, then check out this ...
Vancouver, WA, 98665
Apply by resume only to: ***** Job Description POSITION SUMMARY This Front Desk Assistant is a vital member of the East West Martial Arts team and is responsible for providing the highest quality of customer care. Responsibilities will include the ability to work in a fast pace environment with both children and adults while continually providing outstanding customer service, vend...
Oklahoma City, OK
Do you enjoy talking on the phone? Do you have a pleasant and professional voice? Do you have a friendly personality? No sales involved - Simply set sales appointments! You will receive great training for 3 weeks -earning $10/hr PLUS $100-$200/week training bonuses! Upon completion of training program: *get a raise to $11/hr base (up to $12/hr with perfect attendance) *Earn $25,000 to $45,000 Inco...
Edmond, OK, 73034
Do you enjoy talking on the phone? Do you have a pleasant and professional voice? Do you have a friendly personality? No sales involved - Simply set sales appointments! You will receive great training for 3 weeks -earning $10/hr PLUS $100-$200/week training bonuses! Upon completion of training program: *get a raise to $11/hr base (up to $12/hr with perfect attendance) *Earn $25,000 to $45,000 Inco...
Salt Lake City, UT, 84119
Manpower is currently hiring a Customer Solutions Representative for one of our clients in Salt Lake City, UT! Main Responsibilities: Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineer...
Bethesda, MD, 20816
Capitol Pest, a well established residential and commercial pest control company, having been in business since 1936, is looking for a go-getter to provide excellent service to our clients, recommend additional services when needed, and be motivated to grow with us. We are growing very fast and need talented people to grow with us. Most of our clients are located in the southern Montgomery County ...
San Antonio, TX, 78245
Randstad is hiring for high level financial services call center representatives in San Antonio. This position is very long term and has potential for temp to hire. If you are interested, please review the below information and submit your application through Please DO NOT call the branch regarding this position. We will be directing you back to the website to apply. Than...
Greenwood Village, CO, 80111
Vice President Call Center Operations - Oversees, manages, and directs efficiencies of operations for a large client(s) and at regional VP level the regional operations organizations or client(s). The ideal candidate will have strong healthcare vertical background, must have BPO background/experience, and experience on the payor/insurance side. · Oversees profitability and directs efficienci...
Addison, TX, 75001
Rapidly growing security monitoring company, in Dallas TX, seeks highly motivated individuals that are looking for career opportunities. We are looking for team members that take pride in being professional and are dedicated hard workers. We currently have part-time night and weekend openings in our monitoring center. All positions require the ability to work Saturday, Sunday and Holidays during ...
St. Petersburg, FL, 33701
The On-Air Sales Coordinator is responsible for coordinating and executing various sales support elements for the live show including, social media, Ask HSN, testimonial calls and Customer Picks. The On-Air Sales Coordinator will contribute to the On-Air Producer’s sales & content strategy for each show block and throughout the day. Day in the Life Screen incoming calls from multiple sources to ...
Minneapolis, MN, 55401
About Ameriprise Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community...
Company Confidential Coconut Grove, FL, 33133
For more than 40 years, our company has been a leader in the Personal Care Industry providing innovative raw materials solutions to chemists and formulators for the top companies in the world. We offer a dynamic environment that continually challenges our Team Members to perform at their best. We are currently recruiting a Customer Service Coordinator. If you are outgoing, a fast learner and loo...
Crystal Lake, IL, 60014
Customer Services Reps Needed! 5 Full time positions open in Crystal Lake- located in McHenry County in the North West Suburbs of Chicago! At Vice Management Group, Inc. we specialize in in-store marketing campaigns for specifically entertainment and retail clientele. We work inside two of America’s largest retail chains helping them promote their brand and acquire new customers. We offer a gua...
Crystal Lake, IL, 60014
Bloomington, MN, 55420
Have a Ripple Effect on your Career! We are currently hiring future leaders to join our Organization as a Customer Relations Associate! Voted as "One of the Best Places to Work" and included in Inc. Top 500 Fastest Growing Private Companies for 4 years running, US Water Filters is a leader in providing water filter solutions. We are a passionate, family-owned business looking for the next leader...
Cincinnati, OH, 45202
This Loss Mitigation Assistant job in Cincinnati, OH is an exciting position in the Business Line Control department at a large corporate bank. This position is perfect for candidates who have a loss mitigation, analytics, or accounting background. Required Skills: 2+ years of experience in loss mitigation activities 1-2 years of experience in credit analysis and/or lending activities Strong m...
Boca Raton, FL, 33487
Warehouse Goods, Inc is looking for a few outstanding individuals to join our Customer Care team! We are a forward thinking corporation also known as VapeWorld. We are proud to say that we were named by Fortune 500 Inc. in 2010 as one of the fastest private growing companies. We are the leading distributor of vaporizers and complementary products, and are located in beautiful Boca Raton, Florida...
Cincinnati, OH, 45236
We are currently looking for customer service representatives for a contract position in the Kenwood area. This position will be responsible for gathering and reporting information on bidding projects that the client will use for various products and services. Work schedule will be Monday-Friday 9:00am-5:00pm and the pay rate is $10 per hour. Duties: - Update Bidding reports. Contact Architect...
Lansing, MI, 48910
Mom365 Newborn Photographer Sales Representative Job Description Mom365 photographer/sales representative interacts with moms, families, and our hospital partners to provide a delightful experience of capturing the newborn’s first moments. If you are self-motivated, like flexible hours and working independently, Mom365 is looking for you! Earn commission on selling products and services to Moms ...
Minneapolis, MN, 55401
Position Summary: Join forces with Agosto, a one-of-a-kind Managed Services and Cloud Consulting firm. Highly-awarded for their innovations and recognized by Inc., Wired, and MN High Tech Association, Agosto is a fast-growing and high-energy technology company. Agosto is seeking motivated self starters to lead support efforts of our expanding cloud services offerings. Primary responsibilities in...

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Five Growing Customer Service Jobs Article Rating
Helping customers is a great way to start a career in a particular field or company. Learn about the pay and outlook for five customer service jobs.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2015 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2015.1.0.4-218