Customer Service Jobs

Customer Service Employment Information

Customer Service Industry Overview

Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market

Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it?s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries

Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.

RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 203153
Ajilon Professional Staffing is searching for Non-clinical Medical Professionals who are searching for temporary or temp to permanent work. We work with companies throughout Morris and Essex counties who have needs throughout the year for Healthcare professionals. We are looking for individuals who are hoping to network with some of the largest, most well-known Medical organizations in New Jersey!...
Company Confidential Deerfield, IL, 60015
Commercial Collector Outstanding opportunity for a commercial collector with strong commercial collections experience and the ability to work in a fast paced environment. Must have 2 to 5 years of commercial collections experience, strong organizational skills and the ability to manage accounts and show results. Prefer candidates with financial services background or prior commercial insurance ex...
Customer Care Professionals About the Position Primarily responsible for providing the highest level of quality service to members through the handling of routine to moderate inquiries and transactions for Deposit Services (credit card, consumer loan or deposit). Creates member relationships through needs assessment and solution offerings from the wide array of products and services. About the ...
Customer Service Specialist Primary Duties, Responsibilities and Requirements: · Responsible for all customer inquiries and questions · Provide excellent customer service at all times · Follow up to customer inquiries by taking specific action in a timely manner · Troubleshoot equipment and system problems · Exercise retention efforts when appropriate · Identify customers who are comparison...
Purpose of Position Assist consumer and business level customers with troubleshooting and technical support of their cellular telephone, and warranty related services. About the Company Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 149,000 em...
INBOUND TELEPHONE SALES AGENTS Be a Part of our Passion!!! Are you looking to join a successful and growing team? Do you thrive interacting with customers who appreciate your help and depend on your expertise? Here at the Orchard Brands / Blair Call Centers, we are honored to serve the fastest growing market of Boomer and Senior women and men (age 50+). Join our Team at Orchard Brands / Blair...
INBOUND TELEPHONE SALES AGENTS Be a Part of our Passion!!! Are you looking to join a successful and growing team? Do you thrive interacting with customers who appreciate your help and depend on your expertise? Here at the Orchard Brands / Blair Call Centers, we are honored to serve the fastest growing market of Boomer and Senior women and men (age 50+). Join our Team at Orchard Brands / Blair...
INBOUND TELEPHONE SALES AGENTS Be a Part of our Passion!!! Are you looking to join a successful and growing team? Do you thrive interacting with customers who appreciate your help and depend on your expertise? Here at the Orchard Brands / Blair Call Centers, we are honored to serve the fastest growing market of Boomer and Senior women and men (age 50+). Join our Team at Orchard Brands / Blair...
TOP EMPLOYER TAMPA BAY! Skills required: * ability to multi-task * good phone etiquette * PC proficient * customer service skills * ambitious attitude! EXCELLENT pay plus BONUS plan, benefits, paid training and unlimited growth potential. NIGHT SHIFT: 5:30pm until Midnight M-F, Saturdays 9am-5:00pm Contact Laurie Johnson, Director of Human Resources for an interview at 727.712.2221 or ema...
Roth, a Sodexo company, a national leader in construction building services markets, is expanding and seeking a self-motivated individual in its Roof Services Division. Successful candidate will support operations and sales by working full circle with customers coordinating the specifics of their contract to include scheduling and dispatching technician/subcontractors, initiating quotes, follow-up...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Five Growing Customer Service Jobs Article Rating
Helping customers is a great way to start a career in a particular field or company. Learn about the pay and outlook for five customer service jobs.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2015 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2015.5.0.7-224
eTrustLogo