Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14516
Full Time and Part Time Customer Service Representative (OKC/Edmond) AMERICAN CLEANERS- Hiring Full Time Customer Service Representatives. NO EXPERIENCE- NO PROBLEM! Hiring FT and PT, high energy CSRs with customer focused attitude. Need flexible and enthusiastic team players with refined listening ability, good problem solving skills, a great memory for people and comfort with computers. Environm...
Comcast shapes the future at the intersection of media and technology. We create world-class experiences that people love and trust and drive innovation that builds value. We bring millions TV and Internet, entertainment, sports and news, communications and home management, theme parks, television and movies. Comcast brings to life the best of what's to come. Job Summary: Under limited supervision...
Collections Specialists: Stuck in a job without room for advancement? It's time to work for a company who recognizes your potential for career growth. Start at $13.50 per hour with benefits and an opportunity to earn weekly bonuses. Manpower is hiring in Beaverton for a reputable, state-of-the-art contact center. Apply with your resume via www.manpowerjobs.com to showcase your 6 months of collecti...
Extraco Banks is seeking an Accounting Specialist to join its growing team. This accounting professional will be responsible for, but not limited to, the following duties: Education & Experience: High School Diploma or GED required. Bachelor’s degree preferred Proficiency in Microsoft Excel 1+ years of accounting or banking experience Responsibilities: Process wire transfers efficiently and accura...
Detail Supervisor Day Toyota-Scion on Route 51 in Pleasant Hills, PA is looking for an energetic, organized individual to work as a supervisor of its get-ready/detail department. In this role, you’ll serve as the main point of contact between our sales and service departments and coordinate and participate in all details, get-ready’s and facility maintenance that needs completed throughout the day...
We are hiring Call Center Customer Service Representatives to work for a large and diversified consulting company located in Houston, TX Calls will not be accepted. Please email your resume directly to ***** to be considered Randstad US is a wholly owned subsidiary of Randstad Holding NV, a $22.0 billion global provider of HR services. As the third largest staffing organiz...
Are you looking for a work environment that is growing, thriving and has a passion for people? Do you want a career that will take you places and give you new experiences? Are success, personal growth and fun on your list of must haves? If you’ve answered yes to these questions, apply to join STARTEK—A global leader in the Business Process Outsourcing industry! We are able to deliver award-winning...
Manpower is looking to hire a customer Service Representative to work with a highly established company in the NYC area. The position pays $15-$17 dollars per hour. This is a 4 month Contract. Ideal candidate will meet the following requirements: - Open to people, upbeat personality. Able to communicate specially by telephone or email. - American English language as mother language or demonstrated...
Looking for candidate with 2 or more years of experience in either billing, order management, or sales support. Call center experience is a plus and familiarity with MS Excel and Outlook is a must. Candidates need to be a quick learner and open to change and comfortable with system navigation. Duties and Responsibilities Include: - Generating outbound calls to specific accounts - Communicating wit...
Job Description: Data Entry Clerk Job Duties: ?Prepares source data for computer entry by compiling and sorting information; establishing entry priorities. ?Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution. ?Enters customer and account data by...
Job Description Manpower is hiring for MedSolutions one of the nation's most progressive and dynamic insurance organizations. BEST CALL CENTER HOURS IN THE AREA!! Spend weekends and holidays with your family and friends. This is a temp to perm opportunity. Candidates must be able to work any shifts between 7:00 AM and 8:00 PM CST. To be considered for this position, please complete the mandatory p...
Gallup-LINCOLN is now hiring telephone interviewers. This is NOT telemarketing. You will be calling people to ask questions and collecting opinions. You have the ability to work as little as 20 hours or as many as 40 hours. You make your own schedule, so it can vary every week, you choose. Our hours are late afternoon, evenings, & weekends. We offer health benefits, 401K, and tuition reimbursement...
Customer Service Agent Primary Duties, Responsibilities and Requirements: · Responsible for all customer inquiries and questions · Provide excellent customer service at all times · Follow up to customer inquiries by taking specific action in a timely manner · Troubleshoot equipment and system problems · Exercise retention efforts when appropriate · Identify customers who are comparison-shopping an...
First Service Federal Credit Union's is looking for friendly tellers to join our company as it expands credit union services. First Service also has an opening at its Groveport and Reynoldsburg office. Job Purpose: Serves members by completing account transactions. Duties: * Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals;...
Job Title: Emergency Communications Operator Job Number: 12909 Location:Torrance, CA Compensation: DOE Assignment Length: Contract Please speak with Ashlee Dictor for more information Description: Handling incoming minor and major emergency phone and radio calls for assistance. Monitors a local national central burglary/fire alarm system via state of the art computer equipment and software applica...
National and Alamo has an exciting opportunity for a Rental Sales Agent at the Oakland Airport Rental Car Center. The Rental Sales Agent provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. Facilitates the rental process through verification and documentation of all necessary driver information to provide f...
A Seasonal Career with flexible hours and pay for a job well done is possible. Call Center Inbound Agents Jobs - Milwaukee, WI This is a role that will allow you to use your customer service skills working for one of the nation' largest apparel and home furnishing retailers. As an inbound customer service center agent, you will make a difference every day by providing exceptional service and suppo...
Job Description: Actively seeking a strong customer service candidate in South Orange County for a temporary/seasonal position that may be long term. Will assist customers with both online and phone orders, track shipments, respond to email inquiries, and communicate with warehouse/order fulfillment. Great casual and energetic work environment. Bilingual Spanish is a plus! Any experience in manufa...
Job Description: This Loss Mitigation / Housing Counselor Position Features: Working independently within clear guidelines and established procedures, counsels and educates clients on debt management, budgeting, credit practices, housing issues, and the wise use of credit both over the phone and face to face. Reviews client's financial situation. Works with client to develop and implement a clear...
Job Description: AppleOne is always looking for outstanding Customer Service reps to represent in their career search. Our surveys show that companies in the Southern / Coastal Orange County Area are currently paying up to $40,000 for highly qualified Customer Service reps. If the following job description fits your skill set please apply to this ad for consideration! Job Duties: ?Attracts potenti...
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