Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 166311
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
E-Commerce Customer Service Supervisor: Naperville, IL Our client is looking for an E-Commerce Customer Service Supervisor. They are committed to providing excellent service and dedicated to constant innovation to enhance our customer's experience. The ideal candidate will be energetic, influential, outgoing, self-motivated, and professional with an authentic passion for providing exemplary servi...
Customer Service / Retail Reps - FULL TIME ARE YOU LOOKING FOR SOMETHING NEW? JMGI is continuing to expand and currently looking for new applicants to add to our Customer Service and Junior Marketing department. We are looking for experienced customer service or retail representatives that we can additionally train to mold to our clients needs. JMGI is looking for motivated individuals who have ...
CONVIENENCE STORE MANAGER EXPERIENCE NECESSARY GREAT LOCATION - NICE STORE BENEFITS DISCUSSED AT INTERVIEW APPLY IN PERSON MONDAY - FRIDAY 160 TWITCHELL ROAD, DOTHAN, AL. As Posted in the Dothan Eagle...
CITY OF FLORENCE Telecommunications Data Specialist $13.18/hour; 40 hour work schedule Closing Date: September 30, 2014 Applications available at www.cityofflorence.com. The City of Florence is an Equal Opportunity Employer and Provider and does not discriminate on the basis of race, color, religion, political affiliation, disability, national origin, genetic background, Veteran's status, gender o...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood c...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood c...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Phlebotomist with a preferred minimum of two years experience as a patient service technician/phlebotomist. Must exhibit strong customer skills demonstrating a patient-c...
Requirements: Our requirements include: High school diploma or equivalent Valid driver’s license with clean driving record, excellent pediatric experience is required MUST CURRENTLY HAVE AT LEAST 2 YEARS OF RECENT, HIGH-VOLUME VERIFIABLE PHLEBOTOMY EXPERIENCE Requires passing a data entry test with 3,000 ksph with 10% or less error rate. Prefer candidates with 3 or more years of phlebotomy ex...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Phlebotomist with a preferred minimum of two years experience as a patient service technician/phlebotomist. Must exhibit strong customer skills demonstrating a patient-c...
This opportunity is ONLY open to residents of Wisconsin - Please do NOT apply if you live out of state! Adecco, the global leader in workforce solutions, is currently assisting eBay Enterprise in their search to fill multiple Work From Home - Customer Service jobs near Bloomer, WI. These are long term seasonal opportunities. As a Customer Service Representative you will be assisting customers wit...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Phlebotomist with a preferred minimum of two years experience as a patient service technician/phlebotomist. Must exhibit strong customer skills demonstrating a patient-c...
Adecco is currently assisting eBay Enterprise recruiting for Call Center Representative - Customer Service jobs in Eau Claire, WI. These are long term seasonal opportunities. As a Customer Service Representative you will be receiving inbound calls and assisting customers with varying levels of questions, inquiries, or requests. Previous call center experience is a plus but not required. Apply Now ...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...

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