Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13730
ManpowerGroup is currently seeking a Customer Care Specialist to help support our client's team in Springfield. The pay rate is $11/hr based on experience. Description • Providing front line, direct contact with clients and customers. This is principally done through receiving or placing telephone calls, however mail, express delivery, fax and other electronic methods (e-mail) are also possible me...
Company Confidential Franklin Lakes, NJ, 07417
Our company is in search of an Administrative Sales Professional to provide administrative, scheduling and sales support for our Franklin Lake, NJ office. This individual must be up-beat, detailed and organized, and have great customer support skills. Responsibilities include: - Customer service, outbound sales calls and scheduling appointments. - Managing sales calendars, customer database, and c...
POWER UP YOUR CAREER with Safelite Group Customer Advocate Safelite® Group is a nationwide family of retail auto glass companies - the nation's leading provider of auto glass repair and replacement services. We are rapidly growing, evolving and striving to become the Natural Choice for vehicle glass repair and replacement services in the United States. We drive business performance with an obsessi...
Job Description Here’s what YOU can count on when you join KONICA MINOLTA! Worldwide, Konica Minolta is one of the top information technology companies. Our proven experience is helping customers streamline workflow, improve output and IT infrastructure, reduce costs and strengthen their commitment to environmental protection. As an employer, our goal is to partner with individuals who want a care...
Product Manager / Onboarding Entertainment Partners is currently seeking an experienced Product Manager / Onboarding to join their team in Burbank, CA. Job Summary: With an emphasis on service excellence, provide overall management and direction for the Products Onboarding Team. Coach and mentor team while developing world class experiences that thrill our community while delivering the highest le...
Looking for a great opportunity in the customer service field? There are job openings with JCPenney in Wauwatosa, WI! Job Description: Provides basic CustomerFIRST service via the telephone and other media sources. Interact with customers via telephone and assist customers with the primary objective of taking sales orders or suggesting additional products and/or services. Wow customers by providin...
Job Description Here’s what YOU can count on when you join KONICA MINOLTA! Worldwide, Konica Minolta is one of the top information technology companies. Our proven experience is helping customers streamline workflow, improve output and IT infrastructure, reduce costs and strengthen their commitment to environmental protection. As an employer, our goal is to partner with individuals who want a care...
Job Description Purpose: This position is responsible for being the primary Service Support coordinator for low to high activity level Strategic/Enterprise Account(s) with high sensitivity. This position functions as the liaison between the Customer Support Center, Direct Service and Strategic Customers to monitor and resolve deployment and service issues and ensure effective communication, as wel...
Thank you for your interest. We are an award wining medical spa that is seeking an experienced and certified Laser Technician to join our team of experts. We are searching for the "cream of the crop" in the skincare industry. If you are truly confident that you fit in that 1% category, then please provide resume with references. All the best!...
AAA is a civic, not-for-profit organization rendering valuable service to the public, as well as many specialized services for the exclusive benefit of its members such as Automotive Services, Financial Services, Insurance and Travel. AAA Southern New England employees help and serve as a way of life. Through a 100-year legacy of service stewardship, our employees make valuable contributions to ou...
Do you, either as a hobby or as a profession, enjoy tinkering with motorcycles, cars or ATV's?​ Do you enjoy racing radio controlled boats, cars and trucks, motocross and off-road racing, or have a great passion for cars, motorcycles, trucks or anything mechanical?​ Do you love working with mechanical toys, trying to discover what makes them tick?​ If you do – then Traxxas is the place for you! We...
Job Description Claims Customer Service Adjuster, Mayfield Village, OH Progressive is a forward-moving organization that continuously revolutionizes the insurance industry. Our employees have the chance to work in a diverse, dynamic atmosphere that thrives on innovation, technical expertise and creative solutions. Join a team of enthusiastic people who change the insurance industry one big idea at...
Job Description Our people make Progressive a successful, forward-moving organization. We continuously turn the insurance industry upside down with our innovative services and use of technology. At Progressive, you will have the chance to work in a diverse, dynamic atmosphere. Come join a team of enthusiastic people who change the insurance industry one big idea at a time. Our Austin location offe...
Job Description Claims Customer Service Representative Mayfield Village Campus location Progressive is a forward-moving organization that continuously revolutionizes the insurance industry. Our employees have the chance to work in a diverse, dynamic atmosphere that thrives on innovation, technical expertise and creative solutions. Join a team of enthusiastic people who change the insurance industr...
Job Description Claims Customer Service Representative - Austin, TXMetro Center call center in SE Austin; full-time Progressive is a forward-moving organization that continuously revolutionizes the insurance industry. Our employees have the chance to work in a diverse, dynamic atmosphere that thrives on innovation, technical expertise and creative solutions. We celebrate the person you are, the id...
Beecher Carlson is a large account risk management broker that delivers expertise by industry focus and product specialization. We strive to develop new and better technologies to support your business requirements and drive operational excellence. By leveraging our deep risk management expertise, we are able to help clients manage their business risks, protect and enhance their capital and fulfil...
Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 f...
Entry Level Captioning Assistant (Customer Service) Job Description: We are seeking a motivated and hard-working Entry Level Captioning Assistant to join our growing team of professionals at CapTel, Inc. The Captioning Assistant will primarily be focused on listening to customer phone conversations in real time and quickly and promptly providing captions for these calls. If you are looking for a p...
Hiring for a new October Class! Are you passionate about travel? Do you love to work with people? Grand Circle Travel is currently seeking Customer Service Associates to help us continue to provide an excellent experience to our travelers. Join our team and find out what makes Grand Circle Travel a world leader in the travel industry. As a member of our Traveler Support team, you will respond to t...
Entry Level Opportunity! Account Manager Relay & Power Systems Conshohocken Company Overview: Relay & Power Systems (R&PS) has an experienced core of engineers, designers, panel builders and technicians. R&PS specializes in manufacturing auxiliary relays; custom relay, instrument and control panels; and provides technical services and turnkey solutions to utility and industrial customers. R&PS is...

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