Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 186346
UTC Aerospace Systems is one of the world's largest suppliers of technologically advanced aerospace and defense products. We design, manufacture and service systems and components and provide integrated solutions for commercial, regional, business and military aircraft, helicopters and other platforms. We are also a major supplier to international space programs. In 2012, UTC Aerospace Systems wa...
Customer Support Representatives (CSR) are the frontline voice to our students and clients. In this role, CSRs provide a variety of service support, including answering inbound service calls, email and online-chat based communications, placing orders, and explaining and promoting our courses, products and services. CSRs build relationships with our clients and students by providing the highest lev...
The Sales Support Representative provides exceptional service support to sales, customers, distribution centers, and other company locations local and overseas concerning orders, stock availability, delivery and quotations. This support must be conducted in a professional manner including accuracy and timeliness of the information along with providing a positive experience for the customer. Respo...
Reports to: Director of Customer Service Category: Exempt (Salary) Salary: Commensurate with experience Schedule: 8am-5pm Monday-Friday – occasional overtime required Summary: A customer service representative acts as an interface between the customers and the plant. A customer service representative is expected to submit accurate customer orders and to provide superior customer service. Cust...
As one of the nation's most, progressive and dynamic insurance organizations, they are a Health Specialty Management Company comprised of a variety of health partners. Collectively they offer a full range of products and services aimed to improve health, peace of mind and financial security for their members and policy holders when navigating health care coverage options. They aim to make working ...
Company Confidential Pennsauken, NJ, 08110
1. POSITION SUMMARY: Responsible for the operation and processing of client orders to completion. Handles client correspondence, record keeping, inventory, billing, and vendor contacts. Works with two assigned Account Executives to successfully develop new and existing business. 2. RESPONSIBILITIES / DUTIES Work with Account Executives to propose and operate sales for clients from beginning to ...
Supervisor for University campus As the janitorial services provider for a university campus in Columbus, we are presently hiring for the position of Supervisor. Our company offers full-time employees a benefit package that includes paid vacation and holidays, as well as personal/sick days, 401k, direct deposit, and the opportunity for insurance. PRIMARY FUNCTION The Supervisor leads and superv...
Job description or description of duties: Responsibilities: Responsibilities include but will not be limited to: • Responsible for the handling, routing, pick-up and delivery activities of mail operation and the assignment & participation of tasks involving all activities; performs related duties as required. • Receive, sort, and deliver all incoming mail & packages according to assigned floor...
Business Development Sales & Service Coordinator ⁄ Customer Care Specialist HIGH INCOME POTENTIAL! WE HAVE THE TRAFFIC, THE INVENTORY AND THE PAY PLAN!! I have immediate openings available at Honda Mall of Georgia. If you are looking for a company that provides growth, career support and most importantly the ability to perfect your tradecraft, this is your opportunity. Our Variable Team is 100...
Are you outgoing and ready to provide superior customer service to both internal and external customers? Do you have a can-do, confident and caring attitude with the ability to type 50 wpm? Have you worked in systems processing/integration? If you answered yes to these questions, then we are ready for you! The Columbus Dispatch is looking for a CRA to provide service excellence to our customers ...
American Personnel has teamed up with a reputable company in the Boston area to assist with their staffing needs. Our client is currently seeking a Client Billing Representative to join their team. The ideal candidate will have previous customer service experience, a Bachelors Degree and experience working with Microsoft Systems. Do you enjoy working in a fast paced environment? Do you want to wor...
Trendy Entertainment is an acclaimed independent games developer located in Gainesville, FL. Most recently we shipped Dungeon Defenders, which sold over 1.5 million units on PC, Mac, Xbox 360, and PS3, as well as over 3 million downloads of Dungeon Defenders: First Wave and Second Wave on iOS and Android. We are focused on delivering quality midcore and hardcore multiplayer titles across mobile, P...
CAREGivers needed in the New Harmony, IN and Posey County areas. We have a wonderful opportunity for those interested in the field of caregiving/home care providing Home Assistance, Personal Care, & Specialized Services. No experience necessary, will train the right candidates to care for our local senior clients in these areas. Requirements: Must be 18 years of age or older Be able to lift u...
tbd APAC Customer Services, Inc., an EGS Company, is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services’ clients include some of the most recognized brands in the world across all major market verticals. APAC provides end-to-end, multi-channel customer lifecy...
What Are You Worth? Beginning a sales career with American Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition · Conventions and sales incentive trips to exotic locations · Production award...
*IMMEDIATE HIRE* - Entry Level Customer Service & Marketing ARE YOU LOOKING FOR AN EXCITING CAREER WITH UNLIMITED GROWTH POTENTIAL? We are one of the LEADING marketing firms providing exceptional service to large corporations in the Greater New Jersey area. We recently opened up a NEW OFFICE and are looking to fill positions in multiple departments. These positions are ENTRY LEVEL to begin with ...
What Are You Worth? Beginning a sales career with American Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition · Conventions and sales incentive trips to exotic locations · Production award...
NCO, an EGS Company, is a leading global provider of business process outsourcing (BPO) services, including accounts receivable management, revenue cycle management, and order to cash BPO services. NCO provides services across multiple vertical markets through a combination of voice, chat, email, SMS, voice automation, back-office, social media, and self-help portals. NCO provides services through...
What Are You Worth? Beginning a sales career with American Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition · Conventions and sales incentive trips to exotic locations · Production award...
What Are You Worth? Beginning a sales career with American Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition · Conventions and sales incentive trips to exotic locations · Production award...

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