Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 166855
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
About Ameriprise You're ambitious and confident, ready for a challenge and looking for the right opportunity. You want a career with a company that enables you to achieve your highest potential while rewarding you for your efforts. Ameriprise Auto & Home Insurance is a division of Ameriprise Financial, a FORTUNE 500 ® company, and one of the fastest growing insurance companies in the country. Thr...
Now Hiring!!! Full Time Collectors and Support Positions We are Expanding and We Need You!Related collection, telemarketing, sales experience a plus! Must possess a high school diploma or GED. Please apply on-line at: www.windhampros.com Located at: 380 Main St., Salem, NH 03079 AND 600 West Cummings Park, Suite 4650 Woburn, MA 01810 Windham Professionals is an Equal Opportunity / Affirmative Acti...
A rewarding career in the financial services industry is just a click away! We are now hiring for the following positions: CALL CENTER SPECIALIST CARD SERVICES REPRESENTATIVE COMPLIANCE SUPERVISOR MORTGAGE AND CONSUMER LOAN UNDERWRITER MORTGAGE LOAN ORIGINATOR SENIOR ELECTRONIC SERVICES REPRESENTATIVE SYSTEMS/NETWORK ADMINISTRATOR TELLER SERVICES REPRESENTATIVE (KANEOHE, MAIN AND PEARLRID...
Job Designation The Customer Account Specialist works to resolve customer issues. Partners with Meggitt’s customers to generate product and service orders, while providing expertise in resolving complex customer issues. Ensures compliance with Meggitt's guidelines, policies and procedures. Job Core Responsibilities Provides excellent customer service through communication, problem resolution an...
The Product Support Technician will join a fast-paced factory support team that offers telephone support & onsite field support to our customers. Willingness to travel domestically/internationally is a must. Strong mechanical background, knowledge of electronics and hydraulics, ability to read schematics also required. Applicants should have strong communication skills, flexibility, & ability to m...
15 Hard Workers needed immediately. Local distribution co. needs to fill openings. $400/wk. potential to start. Customer service, display work, team managers and more. Call Monday for interview 330-745-6602 Source: Akron Beacon Journal...
Intersystem Coordinator To work with child serving organizations to assist with planning coordinated services for families in order to maximize resources and supports and enable children to be cared for in the least restrictive environment possible. Qualifications: A bachelor degree in social services or related field and a min. of 5 years of exp coordinating services for Youth 14 - 22. Master...
Service Center Representative CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the...
About Ameriprise Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community...
Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community. So if you're tal...
Local Sub-Prime Auto Finance Company is looking for a career minded, energetic, courteous customer service / collections representative - Spanish a plus. Please e-mail resume to *****...
Description: .0001pt;line-height:normal">Position Description: .0001pt;line-height:normal"> Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely...
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. The Senior Workforce Representatives are responsible for all scheduling, call volume monitoring,...
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. The Senior Workforce Representatives are responsible for all scheduling, call volume monitoring,...
Description: Position Description: Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Health...
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. The Senior Workforce Representatives are responsible for all scheduling, call volume monitoring,...
Description: Now accepting applications for future classes! You want more challenge. You want more opportunity. Even more, you want the chance to make an impact the lives of others. We want more people like you. When you join us as a Customer Service Advocate for UnitedHealthcare, you'll have the opportunity to make a difference in the lives of our health plan members each day as they look ...
CALL CENTER ASSISTANT MANAGER San Antonio Shoemakers During the last 38 years, San Antonio Shoemakers, a San Antonio, Texas based company, has developed a reputation as a premier American manufacturer of high quality comfort footwear. SAS is seeking an Assistant Manager to help lead the Call Center department (CASA). The CASA Assistant Manager will help to ensure that the call center is staffed ...
Company Confidential Tuscaloosa, AL, 35401
IMMEDIATE FULLTIME OFFICE HELP- must be dependable, self-motivated, organized, must have great customer service and computer skills. must be able to work Saturday's. send resume to: Box 0695, c/o Tuscaloosa News P.O. 20587 Tuscaloosa, AL 35402-0587...

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