Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12579
COMPANY OVERVIEW: Zwicker & Associates is a national law firm specializing in credit card collections. Headquartered in Andover, Massachusetts, we have 2 call centers and cover over 26 states. We have an immediate need for experienced full and part-time collectors and individuals willing to learn new skills. GENERAL SUMMARY: Collectors represent our clients by calling their consumers to collect ov...
Spirit Expeditions is hiring for haunted history tour guides. You will be responsible for guiding a group through the downtown area, while talking about serial killers, urban legends and ghost stories. You must be outgoing, energetic and reliable. We work every Friday and Saturday nights from 7:30 to 10:00 pm...
Spirit Expeditions is hiring for haunted history tour guides. You will be responsible for guiding a group through the downtown area, while talking about serial killers, urban legends and ghost stories. You must be outgoing, energetic and reliable. We work every Friday and Saturday nights from 7:30 to 10:00 pm...
Now hiring!!! Apply now . Competitive pay (Houston) compensation: DOE , Up to $1200 wkly We are looking for people who have friendly, outgoing personalities with a need to sell and a desire to succeed by offering first-class service and who have a desire to better themselves and learn new skills. Prospects must be willing to start immediately! Our company is expanding in the area and we need 5 Sur...
(*INFORMACIÓN EN ESPAÑOL) Intermex Wire Transfer is a trusted name for money remittance services to Latin America. Licensed to operate in 45 states in the United States and 16 Latin American countries, Intermex's extensive network includes more than 30,000 foreign payer locations. More importantly Intermex works diligently to ensure that all financial transactions are handled in a fast, affordable...
Immediate Opportunity Customer Service Representative Hello, My name is Ray and I represent The Fountain Group. We are a national staffing firm and are currently seeking a Customer Service Representative for a prominent client of ours. This position is located in Alpharetta, GA. Details for the positions are as follows: Job Description: Billing or accounting experience Maintain daily contact with...
Job Description: The CSR is a customer’s first point of contact with our company. Your ability to quickly and professionally answer customer questions, empathize with their situations, and provide timely solutions to their heating and air conditioning problems is critical to the long term success of our company. The CSR is primarily responsible for customer satisfaction. This is not an entry-level...
Top Manhattan Firm w/ Highest Payout & Top Training Program in Merchant Services Industry Seeking Ambitious, Disciplined, Self-Motivated Sales Professionals Everest Merchant Services is a rapidly growing standout and a leading provider of specialized yet affordable credit card processing products and services for businesses, saving merchants thousands of dollars on their processing transactions an...
Spirit Expeditions is hiring for haunted history tour guides. You will be responsible for guiding a group through the downtown area, while talking about serial killers, urban legends and ghost stories. You must be outgoing, energetic and reliable. We work every Friday and Saturday nights from 7:30 to 10:00 pm...
Live Chat Agents / Online Retail Austin Staffing, Inc. is seeking experienced Live Chat Agents for a high profile online retail marketing firm located in Downtown Austin. The Live Chat Agents will interact with and provide support to customers visiting store pages to purchase online products. This position is 40 + hours per week and candidates must be available to work evenings up to 8pm and/or we...
Spirit Expeditions is hiring for haunted history tour guides. You will be responsible for guiding a group through the downtown area, while talking about serial killers, urban legends and ghost stories. You must be outgoing, energetic and reliable. We work every Friday and Saturday nights from 7:30 to 10:00 pm...
Company Overview We don’t view ourselves as a Company of products; we are a Company of People. We are committed to the 20/20 experience which centers around your training/personal development, creating a fun and energetic workplace, developing a career path for all of our partners and of course, rewarding top performers.
 Job Summary and Mission This brand ambassador and retail field marketing pos...
Must have: A gregarious and outgoing personality that engages callers. A comfort in asking questions so that you are better able to serve patient needs. Extend superior service over the phone to patients. A comfort with technology – internet, websites, headsets, automated phone system, electronic health record system. Ability to multi-task and make decisions based on information. The ability and w...
The QualysGuard Cloud Platform and integrated suite of solutions helps businesses simplify security operations and lower the cost of compliance by delivering critical security intelligence on demand and automating the full spectrum of auditing, compliance and protection for IT systems and web applications.The QualysGuard® service is used today by more than 6,700 customers in over 100 countries, in...
Position Summary: Responsible for providing quality and efficient customer service to business customers in their assigned territory. Essential Duties and Responsibilities Includes the following, other duties may be assigned to meet business needs. Provide pricing and delivery information, process orders, and submit transportation routing requests when necessary. Resolve customer requests, questio...
Meeting Professionals International (MPI) is the leading association for meeting and event professionals, with 71 chapters and clubs across the globe. Providing education, conferences and networking, MPI’s sole purpose is to make its members successful in their careers. 20,000 members worldwide count on MPI as a strategic element in the pathway of meeting their personal goals. Job Function: To inc...
Insurance - Personal Lines New Business Specialist Join a winning team! Insurance Center of New England Inc., one of the largest independent insurance agencies in New England, is expanding its PL Department in its Lowell, MA location. We are currently seeking an experienced personal lines insurance professional to provide excellent customer service to our clients. The successful candidate will hav...
Req# 3903040 Location: Springfield, OR Start 04/07/2014 End 09/07/2014 Hours Per Week 40.00 Hours Per Day 8.00 Department Online Renewals Call Center Job Category Sales Job Title Weekend Customer Retention Specialist Duties/ Responsibilities: 1) Retaining Norton customers who contact via telephone. 2) Accurately logging and processing of customer transactions 3) Identifying improvements in strateg...
Company Confidential Chicago, IL, 60610
PURPOSE To provide courteous customer service; to attain budgeted sales and profit goals of the Coffee Bar; to train and supervise Department associates; to direct and participate in all Coffee Bar activities; to monitor and enforce Government and Company regulations; to compile Department orders. ESSENTIAL JOB FUNCTIONS Assists and communicates with customers in a courteous manner. Listens to cus...
Position: Customer Service Representative (CSR) Location: Beaumont, TX (77705) Responsibilities: Support Sales Reps in safety product industry, answers customer phone calls, and processes sales orders. Follows up on customer orders, ensuring product is ordered, shipped and delivered. Resolves customer problems. Internet Sales Processing - Research with vendors to find non-stock products. Contact c...
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Answers for Customer Service Jobs

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Muslim working for customer service job?
Muslim working for customer service job.. how do you talk for hours during fasting month? don't you feel thirsty? (Not for people working night shift)
Customer service jobs?
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