Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 172772
Our client is currently seeking an exceptional candidate for a Human Resources Manager job located in the northwest suburbs. In order to be considered for this role, you must have a minimum of 7 years HR Management experience, and must have background knowledge of the service industry, janitors, security guards, hospitality, and retail sectors. This is an exciting role with a fun company offering ...
Ajilon is currently recruiting for a Medical Biller job in Indianapolis, IN. This opportunity requires three to five years of previous experience in medical billing and AR follow up in a hospital setting. In this role you will be processing medical claims as well as follow up and resolution of outstanding medical claims. You will also be communicating both over the phone and via email with insuran...
Ajilon is currently recruiting for a Medical AR Follow Up job in Tipton, IN. This opportunity requires two to five years of previous experience in medical AR following in a physician office setting. In this role you will be reaching out to patients and physicians to resolve outstanding medical claims. You will also be communicating both over the phone and via email with customers. Requirements of...
Ajilon is seeking a candidate to fill a Claims Call Center Representative job in the great Indianapolis, IN area. Two to four years of previous experience in the medical or insurance industry as well as call center experience. You will be using your knowledge of the medical industry to assist policy holders with inquires. This is a call center environment and great percentage of the day will be sp...
Ajilon is currently recruiting for a Medical Communication Specialist job in Indianapolis, IN. Previous experience in the health care industry is preferred however candidates with a college degree and two years of customer service experience will also be considered. Candidates will be taking calls from patients and assisting them with scheduling and answering questions related to their medical car...
Junior Recruiter job in Indianapolis, IN Ajilon Professional Staffing is currently recruiting for a Junior Recruiter job in Indianapolis, IN area. The ideal candidate will have one to three years of experience sourcing candidates through a variety of social media outlets. The position is an excellent opportunity for someone looking to start their career in the recruiting industry. In this role yo...
Customer Service Specialist job in Coral Springs, FL Please email resumes to ***** Duties: Review and enter orders into system Analyzing data and responding to customer communications timely. Resolve problems and maintain ongoing relationship with the customer. Following up on requests, reviewing rates as needed, tracking and routing shipments and orders, pre...
Position Description: CNO Financial Group has an opening for a Call Center Representative for its call center in Carmel, IN. Candidates should possess excellent communication skills, along with outstanding organizational and time management ability. Successful candidates will juggle multiple tasks simultaneously in a fast paced and challenging environment. This person will be responsible for solv...
Customer Service job in San Diego, CA Ajilon Professional Staffing is working closely with our growing client in the pharmaceutical industry to fill a temporary to direct hire Customer Service job in San Diego, CA. This is a temporary to direct hire opportunity paying $12-$14 per hour, depending on experience. You will have daily interaction with C-Level Executives and VP’s getting great exposure...
Our client in Naperville, IL is looking to fill an Account Rep job. This is a contract position slated to last about 6 months. Compensation for this position is between $10-11/hour depending on experience. Description of the Account Rep Job: Responsible for establishing and maintaining great working relationships with assigned business accounts, serving as the main day to day contact Investigat...
Ajilon Professional is partnering with a major hospital. We are currently recruiting Certified Medical Coders for our new client’s Certified Medical Coder-Hospital job in Chicago, IL. Qualified candidates must have three years’ experience in medical coding. Evaluation and Management experience is highly desired. If you are looking for an exciting opportunity with a highly reputable company, this i...
ATTENTION! CALLING ALL ENTRY LEVEL HR PROFESSIONALS! Right now, Ajilon Professional Staffing has a contract position available for a HR Assistant Job in south St. Louis, MO. The HR Assistant Job Responsibilities: • Assist with full cycle recruiting process to meet the various staffing goals across all levels within multiple business units • Work with hiring managers and interview teams to ensur...
Human Resource Generalist-Middlesex County, NJ Our client is a progressive organization in the manufacturing industry and is located in Middlesex County, New Jersey. We are actively looking for an experienced HR Generalist. The HR Generalist manages the day-to-day operations of the Human Resource office. The HR Generalist assists with the administration of the human resources policies, procedures...
About the Opportunity One of our clients, an asset management firm in New York City, is currently seeking a, Investor Relations/Operations/Finance Associate for an excellent opportunity with their staff. This is a broad role encompassing many different responsibilities across several functions in the firm. Company Description Asset Management Firm Job Description The Investor Relations/Operat...
About the Opportunity A Legal Counsel is now needed at a fund administrator in New Jersey. Based in the company’s Jersey City office, reporting to the Group General Counsel, and subject to supervision/guidance from CFS Divisional General Counsel, the Legal Counsel will be responsible for reviewing, negotiating, and analyzing a wide variety of technology and licensing agreements. Company Descript...
About the Opportunity One of our clients, a fund administrator in Jersey City, New Jersey, is now seeking a Risk and Valuations Associate for an excellent opportunity with their staff. In this role, the Risk and Valuations Associate will perform a number of duties as described below. Company Description Fund Administrator Job Description The Risk and Valuations Associate will: Prepare market...
About the Opportunity A Project Manager is now needed at a bank in Manhattan. The Project Manager will use Project Management best practices to identify project scope, define project plan and workload, follow up and report regularly to projects sponsors (steering committee), and escalate issues. Company Description Bank Job Description The Project Manager will: Prepare, edit requirements, sp...
About the Opportunity A pharmaceutical company is currently seeking a new Recall Analyst for a promising position with their growing staff. This is a fantastic opportunity for a diligent and dedicated professional to gain valuable work experience and further their career with an established company in New Jersey. Company Description Pharmaceutical Company Job Description The Recall Analyst wi...
About the Opportunity A New Jersey-based pharmaceutical company is looking to fill an immediate need with the addition of a new Chargeback Analyst to their growing staff. In this role, the Chargeback Analyst will be responsible for researching data within the Healthcare Contract Administration to determine customer eligibility and class of trade on contracts. Company Description Pharmaceutical ...
Manpower is currently hiring a Customer Support Representative for one of our clients in Davidson, NC! MAIN RESPONSIBILITIES: Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

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