Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 174683
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that giv...
CUSTOMER SERVICE Job Description Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Determines status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc. May schedule field service repair calls. Handles requests for additional company materials. Maintains re...
TruGreen® is the nation's largest and most comprehensive provider of lawn services. Headquartered in Memphis, TN, we have more than 245 branches throughout the country. Although we are national in reach and reliability, we have a small company feel as our highly trained professionals live and work in the communities they serve. As with our customers, we are committed to providing personalized att...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
If you are looking at this ad then that means you are ready to make a CAREER CHANGE and find new OPPORTUNITIES. So many of our Sales Representatives were in the same situation as you and came from backgrounds such as: SALES / MILITARY / RETAIL / CUSTOMER SERVICE MANAGEMENT / COLLEGE STUDENT / BARTENDER / ATHLETES WORKING OUTDOORS / RESTAURANT BUSINESS As a fast-growing LEADER in the service indu...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that giv...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that giv...
Customer Care Center Representative – Service Dimmitt Automotive Group, a luxury auto dealer in Clearwater, is seeking a Customer Care Center Representative for our Service Department. In addition to providing the best possible automotive experience for our guests, our purpose is to make a difference in people’s lives. If you share that same relationship-based, servant’s heart attitude, this posi...
Responsibilities: Manage a team of call center agents (approximately 30 and growing) Motivate and encourage agents through positive communication and feedback Monitor queue's and track productivity Responsible for "on the floor" activities and must assist agents with call issues and auditing of calls Analysis of daily, weekly and monthly production such as number of contacts, letters sent, pa...
· Provide high quality Customer Service in an informative, personable and innovative manner to customers. · Respond accurately to customer inbound telephone queries utilizing all call resolution systems and tools in a timely and courteous manner. · Enter all customer inquiries into the call/problem tracking system in a timely manner. · Consistently follow and adhere to call escalation procedure...
CUSTOMER SERVICE REPRESENTATIVE International Medical Group, Inc. (IMG) is a worldwide leader in designing, distributing and administering global healthcare benefits. IMG is a fast paced, growing company that offers a vibrant work environment and an exceptional benefits package. We are located near downtown Indianapolis. Working in our Call Center a Customer Service Representative is responsible...
Description Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results. Requirements A successful Marketi...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient comm...
Skyline Marketing Group, Inc. is one of the leading marketing and advertising firms in Oklahoma. We have recently expanded into Tulsa and are looking to fill entry level positions in management, marketing, advertising, sales and customer service. We are focusing on building our event marketing divisions. Huge clients have hired us to increase consumer awareness and generate new revenue to build th...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
ENTRY LEVEL - Marketing / Advertising / Public Relations Get your foot-in-the-door and come and grow with our young expanding firm. No experience is necessary. WE WILL TRAIN! What Matters Most To You In Your Next Position? - Opportunity for Advancement? - Continual Growth and Development? - Comprehensive Training and Mentoring? We are looking for Competitive Individuals to fill Entry Level ...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless: We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your...
Are you seeking a fun and competitive environment? Do you enjoy helping people get the most out of their natural talents? At Afni, our call / contact center Operations teams put talent to work. We are problem solvers who work close to the action and make a difference every day. If you are a highly driven professional who is able to identify needs, speak up, and make changes, then you will love bei...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...

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