Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14945
Harding and Carbone, Inc. is a professional organization with over forty-five years experience in helping firms manage and minimize their property taxes. During this time, the firm has earned a reputation among the tax industry as an effective, professional representative of industrial, commercial, and business personal property. The primary purpose of this position is to professionally communicat...
It's a powerful feeling, to belong. It's that moment you feel truly and completely yourself. It's working with a team you call family. At Gaylord Hotels we know that when you feel at home, you'll make our guests feel at home. And it's why so many of our STARS come for a job, but stay for a career. If this sounds like the place for you, join us. The Gaylord Opryland Resort located at 2812 Opryland...
Provider of satellite entertainment programming to U.S households Do have a passion for the Customer Service field ? Do you enjoy speaking to people ? If so this is the perfect job for you. Our Sales & Marketing Operations Team is seeking a Sales and Service Agent to join our Multiband Sales and Support Center team in our Fargo, ND office. The Sales and Service Agent will provide information to cu...
CSR/ACCOUNT MANAGER FOR GROWING INDEPENDENT INSURANCE AGENCY North Dallas Independent Insurance Agency looking for a Customer Service/Account Manger part time service agent. Will start at 20 to 25 hours per week and will pay based on experience. There is an opportunity for this part time position to go full time. Primary Duties · Timely quoting all lines of personal insurance · Work with current c...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applica...
The Player Services Attendant will assist the Members and guests of Victoria National Golf Club as part of the golf operation. This position is a highly visible part of the operation that conscientiously tends to the needs of Members/guests ensuring that their experience is enjoyable and world class. We are looking for friendly, energetic, and outgoing people who enjoy working outside and with the...
Company Confidential Washington, DC, 20036
Reservations Sales Agent We are a private long-term stay hotel seeking to hire a full time Reservations Sales Agent. Prior hotel and sales experience is essential. Position Summary: The Reservations Sales Agents assist our valued guests with booking new lodging,via a variety of distribution channels (i.e. online, fax, email, 3rd party, in-house forms, voicemail, etc.). They also handle general cus...
Company Confidential Lowell, MA, 01851
Ideal Tape Company, a manufacturer of pressure sensitive tapes located in Lowell, MA has an immediate opening for an experienced customer service rep responsible for all aspects of customer service. The customer service representative will be responsible for order entry, customer inquiries, order scheduling, and issue resolution. The ideal candidate will have 2-5 years customer service experience...
Contract duration: 1 year Pay Rate: 11.54 Manpower is currently recruiting for a client in Tucker, GA. We are looking for a Call Center Representative who will apply basic knowledge of member eligibility to assist callers in a fast past call center environment by accurately and timely documenting and responding to complex client & provider inquiries. Qualifications: -2 years call center experience...
Bilingual Insurance Verification Specialist LeadingEdge Personnel is partnering with a local eye surgical group for an experienced Bilingual Insurance Verification Specialist. This is a long term indefinite temporary assignment. This is a great foot in the door with a prestigious company located in central Austin. Qualifications •Must have strong Data Entry skills (will be tested) •Must have 1+ ye...
Customer Service Representative A local Identity theft company located near Downtown Austin needs CSR's. This is a long term temporary position and temp-to-hire for the right candidates. $12/hr. BILINGUAL (Spanish/English) a PLUS Work Hours/Schedule • MUST be Available to work hours 7:00 a.m. to 8:00 p.m. , Monday - Saturday PAID PARKING - Location South of Downtown Position Summary Responds to cu...
About Us: EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors. We have an immediate need for Customer Service Representatives at our Pho...
Financial Services Associate - 2 Positions Available The Financial Services Associate must be an outgoing, confident, mature, self-starter and highly motivated with the ability to research, multi-task, prioritize and communicate with account teams, carriers and agents/vendors on a regular basis. This individual will possess strong project management skills, planning and deductive reasoning/analyti...
Help Desk Representative¶Tech Support¶customer service¶career change¶communications¶software support¶helping others¶liberal arts¶business¶computer science¶Acrobat Reader¶Adobe Photoshop¶Anthropology degree¶Anthropology major¶Business degree¶Business major¶CCNA¶Communicationsdegree¶Communications major¶Computer Consultant¶Comp Sci degree¶Comp Sci major¶Computer Science degree¶Computer Science major...
Sleep Number is currently inviting sharp, outgoing, and energetic people to join our inspired team of customer and product advocates. We are looking for people that are serious about their career, love working with people, and want to help improve lives! As a Customer Service Representative, you will be an important point of contact for our customers when they have questions, concerns, or comments...
Help Desk Representative¶Tech Support¶customer service¶career change¶communications¶software support¶helping others¶liberal arts¶business¶computer science¶Acrobat Reader¶Adobe Photoshop¶Anthropology degree¶Anthropology major¶Business degree¶Business major¶CCNA¶Communicationsdegree¶Communications major¶Computer Consultant¶Comp Sci degree¶Comp Sci major¶Computer Science degree¶Computer Science major...
Well-respected and established Plumbing and Air Conditioning company is seeking an Customer Service Representative / Inside Sales Representative to work in our Dispatch Department. The representative will be responsible for selling the company’s services through incoming lead calls for service and new construction work. The right candidate will possess the following attributes: · Self-confidence a...
Telecom Service Representative - 501437 The University of Richmond is accepting applications for a Telecom Service Representative (TSR) position in the Telecom and Multimedia Support Services (TMSS) Department. This position provides administrative support, associated with the coordination and scheduling of A/V support for academic needs, as well as events on campus. This includes: the request for...
Overview Rylem Consulting is a leading resource in the Northwest for talent management. We help dynamic companies- Fortune 500 companies as well as innovative and exciting startups- identify and recruit game-changing talent. We currently have a great contract position for a Technical Router at a leading software company in Issaquah, WA. Job Description: Rylem is looking for a Technical Router who...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applica...
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