Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13714
Company Confidential Panama City, 32405
newtoday.jpg Install/Maint/Repair ª CUST. SERVICE REPS ª MASTER TECHNICIANS ª AUTO SALES EXCELLENT WAGES + BENEFITS PACKAGE APPLY AT 2533 E. 15TH ST. OR EMAIL ***** Web ID#: 34292968 Text FL92968 to 56654...
Company Confidential Prescott, 86301
$500 END OF TERM BONUS The Best Western Premier Grand Canyon Squire Inn is hosting a career fair at: Best Western Prescottonian, (1317 E. Gurley St., Prescott, AZ 86301) August 12, 2014, 1:00pm to 3:00pm. We are seeking Guest Room Attendants $8.25/hr for inexperienced & $9.00/hr for exp'd. We offer housing, & one free meal per day. To be eligible for the $500 bonus you must complete the term betwe...
Odessa, 79762
General Looking for a career? SAM'S CLUB IS HIRING! X Tire Technicians X Cart Attendants Associates Benefits include: Health, Dental, 401K, stock options and yearly bonus opportunity. Pay DOE. Must be able to pass background and drug test. Apply in person 4230 JBS Pkwy or online at walmart.com...
BATHER/KENNEL HELP must be able to work weekends. Apply at Proud Land. No Phone Calls....
Shell Gas Station now hiring. Apply at/or mail resume to 1800 Boston Ave, Longmont, CO 80501...
Twinsburg, 44087
Fast Paced Technical Support Call Center in Twinsburg seeks Customer Service Representatives for Part Time work 28 hours per week. Available hours Monday - Friday that range in various shifts from 9:00 a.m. to 9:00 p.m. and Saturday - Sunday 9:00 a.m. to 9:00 pm. One weekend day per week is required. Introductory rate is $9.25+/hour based on experience, and abilities. Qualifications include: Engli...
Mercantile Bank is now hiring in your area! If you are looking for a fast-paced, challenging position in a financial setting, we have the job for you! We are looking for customer service and operational focused individuals in our Alma, Mt. Pleasant, and Ithaca areas. Visit our website at www.mercbank.com for more information and how to apply for our Full and Part-Time positions! EOE M/F DV...
Company Confidential COLUMBUS, OH, 43215
CUSTOMER RELATIONS REP START IMMEDIATELY FULL TIME, TRAINING PROVIDED AVERAGE $18-20 avg. per hr. Call 614-388-9264 This listing brought to you by The Columbus Dispatch and www.columbusjobs.com/monster....
Company Confidential PERRYSBURG, OH, 43697
INDUSTRIAL DISTRIBUTION FULL TIME CUSTOMER SERVICE M-F 8 TO 5 Salary based on experience Send resume to: PO Box 863, Toledo, Oh 43697-0863 by 8/18/14...
We're seeking enthusiastic, career-oriented individuals to join our winning team with one of the fastest growing Texas-owned and operated banks! We are hiring for locations throughout the Austin area, including our new location at Hill Country Galleria - OPENING SOON! The IBC Teller will provide prompt, efficient and friendly services; process transactions for various types of accounts including c...
Come join the hardest working, not-for-profit health plan in California and help deliver our mission to ensure all Californians have access to high-quality health care at an affordable price. Blue Shield of California was founded in 1939 by a group of physicians who believed that everyone should be able to afford a visit to their doctor. More than 70 years later, Blue Shield now serves 3.3 million...
This position is located in our KY, Corbin facility GENERAL SUMMARY: (Scope, Summary and Impact of Job) The CMS Customer Service Representative I (CSR) is responsible for delivering general Medicare information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined...
Company Confidential Topeka, KS, 66604
Customer Service Position Full time position. Must have excellent phone and interpersonal skills as well as experience with Microsoft Office software. Position will spend a great deal of time on the phone with customers, but will also include administrative support. Please send resume to: 4125 SW Gage Center Dr, Ste 203, Topeka, KS 66604....
Company Confidential BUTLER, 16001
Great Careers Start at ARMSTRONG in the Customer Service Center located in Downtown Butler. HIRING OPEN HOUSE Tuesday, July 8th from 10am-6pm 437 N. Main St., Butler, PA 16001 We are hiring for Part-Time Openings (30 hours per week) Customer Service Reps and Technical Support Reps Join Our Growing Team! APPLY ONLINE AT WWW.AGOC.COM/CAREERS Must be 18 years of age. Applicants should bring a copy of...
Community Support Representatives – Paid Hourly - Work from Home – Email Support Platform Community Support Representatives are all about helping and educating both riders and drivers. You take disgruntled users and turn them into repeat customers. You’re always looking for unique and exciting ways to solve problems. You’ll be providing exceptional support while working from home, ensuring that pr...
Position Description Who we are OpenText Enterprise Information Management (EIM) technologies and business solutions allow organizations to take full advantage of enterprise information to gain better business insight, capitalize on opportunities to positively impact the business, improve process velocity, reduce risks related to information governance, and protect sensitive information and intell...
Qualifications & Responsibilities GeneralStatement of Duties: The Field Sales Leaderwill directly drive incremental credit results through their relationshipswith, and influence of, the Regional/District Leadership they partner with atthe brand they support. Through these relationships they will develop andexecute strategies that will drive incremental credit results in their markets.Their scope o...
Allure Salon Spa and Boutique is now hiring: PROFESSIONAL HAIR STYLISTS & NAIL TECHNICIANS Email resume to: ***** or apply in person at: 2245 County Road 210 West Jacksonville, FL 32259...
Job Purpose: Serves customers by renting needed items; collecting payment; maintaining records. Duties: * Determines needed items by interviewing customer; determining item uses and specifications. * Fills order by retrieving and preparing items. * Trains customer by providing operational instructions and cautions. * Completes rental contract by entering identification information; explaining rent...
Community Support Representatives – Paid Hourly - Work from Home – Email Support Platform Community Support Representatives are all about helping and educating both riders and drivers. You take disgruntled users and turn them into repeat customers. You’re always looking for unique and exciting ways to solve problems. You’ll be providing exceptional support while working from home, ensuring that pr...

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