Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 171508
Job Overview: The Physician Relations Representative is field based and is responsible for maintaining effective relationships with all facets of the provider community. The position is responsible for provider education, facilitation and resolution of complex, urgent problems. In addition, the Provider Relations Representative ensures compliance with Federal and State guidelines pertaining to ne...
Well established Consumer Lending Company is now hiring Customer Service/Loan Processors Loan Processing: Experience is not required, but having great customer service skills is a MUST! Job description: - Act as the first point of contact for all new perspective borrowers - Verify all customers information provided - Review documents such as Bank statements, Pay stubs, credit reports etc... ...
GENERAL: This exciting position has the responsibility for performing various duties associated with outbound freight and customer service. The Logistics Specialist frequently interacts with customers Customer Service Sales Operations Sales Representatives our four compounding centers and freight carriers. This is a great opportunity for an individual looking to grow with a fast-growing healthcar...
Description DISH's 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Service representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Requirem...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
MorphoTrust USA, Inc. is the leading U.S. provider of identity solutions designed to simplify, protect, and secure the lives of the American people. Our solutions support the goal of “One Person, One Identity”: verifying that applicants are who they claim to be, reducing fraud, enhancing national security, and delivering the highly secure credentials and processes on which Americans depend. We del...
Do you enjoy talking on the phone? Do you have a pleasant and professional voice? Do you have a friendly personality? No sales involved - Simply set sales appointments! You will receive great training for 3 weeks -earning $10/hr PLUS $100-$200/week training bonuses! Upon completion of training program: *get a raise to $11/hr base (up to $12/hr with perfect attendance) *Earn $25,000 to $45,000 Inco...
Sprint - Retail Store Manager and Assistant Store Manager Location - Greater Bay Area Retail Store Manager Position Summary Manages the overall daily operations of a store including hiring, discipline, and scheduling of employees to ensure cost effective and quality store operations. Sets the tone for store culture and environment to ensure success in all aspects of sales and customer service...
Paramount Transportation Systems – Houston is looking for Domestic and International Move Coordinators to join its team. This position will price, plan, organize, route and manage household goods shipments for PTS’s clients and assist in total customer satisfaction through prompt, professional and friendly interaction with PTS clients and their relocating families. Job Duties Arrange accurate a...
If you enjoy working with the public, possess excellent interpersonal and telephone skills and have a happy, outgoing personality, this Storage Counselor job is for you. Sales or rental related experience is a plus. We are a large, well-established, fast paced storage facility in Point Richmond, and have a small friendly office with a staff of five. You will be doing a variety of tasks, including...
If you enjoy working with the public, possess excellent interpersonal and telephone skills and have a happy, outgoing personality, this Storage Counselor job is for you. Sales or rental related experience is a plus. We are a large, well-established, fast paced storage facility in Point Richmond, and have a small friendly office with a staff of five. You will be doing a variety of tasks, including...
Job Description: This customer service Position Features: ? foot in the door with industry leader ? outstanding, personalized training ? opportunities for advancement Immediate need for customer service talent seeking a work/life balance (M-F corporate hours) working at an industry leader who offers personalized training and opportunities for advancement. Proven track record of delivering out...
Job Description: This Dispatcher Position Features: ? Opportunity ? Great Atmosphere ? Stable Company If you?re looking for opportunity, great atmosphere and stable company then this could be the position for you. Well-known, stable company is aggressively seeking a dispatcher who demonstrates a data entry score over 10000 , being focused and extremely detail oriented. Will be responsible for...
. TAD PGS, INC. is currently seeking a Driver for one of our clients in Laurel, MD. Job Summary: Support the Transportation Section with driving shuttle buses to support the current bus routes. This includes transporting passengers, lab guests and VIPs while supporting special requests. Primary Responsibilities: Drives the client's shuttle bus. Transports passengers and equipment internally a...
Company Confidential Jacksonville, NC, 28540
Job Description Are you a positive, outgoing person with retail sales experience? Do you enjoy the great outdoors? We have dedicated ourselves to providing the best quality products available in the RV/Camping industry at competitive prices. We currently need a Part-Time Sales Consultant. When a customer enters our business, they are greeted by a friendly, knowledgeable Sales Consultant who is t...
Looking for a career opportunity with health insurance, paid vacation and other benefits? NOW HIRING Customer Service and Loan Specialist Enid, OK If you’re ready to take your customer service experience in a bold new direction, we’re ready to help make it happen. At Sun Loan, our business is based entirely on taking care of our customers’ financial needs. Providing outstanding customer servi...
Looking for a career opportunity with health insurance, paid vacation and other benefits? NOW HIRING Customer Service and Loan Specialist Shawnee, OK If you’re ready to take your customer service experience in a bold new direction, we’re ready to help make it happen. At Sun Loan, our business is based entirely on taking care of our customers’ financial needs. Providing outstanding customer se...
Service Center Representative CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the...
Customer Service Intake Associate CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is...
Omni Air International is looking for outgoing professionals who are at least 21 years of age with excellent customer service and communication skills to join our Flight Attendant Team! Come prepared to meet hiring Managers! Come professionally dressed with two forms of government issued ID and your 10 year job history. Candidates will be selected and interviewed from the open house attendees. W...

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