Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13925
Bilingual Customer Service Agents (English/ French/ Spanish/Portuguese) We currently have immediate openings for an inbound call center! Please see requirements below. Qualified candidates will have the following characteristics: Computer proficiency Previous customer service experience Comfortable on the phones Problem solving skills Independent work ethic while also compatible in a team environm...
Responsible for contacting customers by phone or in person to manage complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Completes appropriate forms. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Required: High School diploma or equivalent and 0-2 years of...
Regional Service Coordinator 3- 5 yrs. Managing all open claims events to ensure proper servicer activity as well as customer satisfaction. Responsible for managing the servicer network and all associated service levels as well as all Dispatch needs for the business. Essential Duties and Responsibilities: • Accurately locates and dispatches a service provider for a claim through utilized program/s...
101 Barclay NYC, Floor 15 Candidate will be responsible for the set-up of new clients and the maintenacne of existing clients on various internet products and mainframe systems. Projects and processes vary in scope and are moderately complex in nature. Individual must be very detail oriented, quick to grasp new concepts and be able to complete work accurately and on time. S/he must have good commu...
3300 Business Park Drive Stevens Point WI 54482 CRM NOTES: I will need 5 agents for 2nd shift, 2p-10p or 3p-11p and 1 agent for 3rd shift- 11p-7a. We would like to schedule interviews for Tuesday July 22. Hiring Event. 1-2 years customer service is a plus What will be his/her roles and responsibilities for this position? Answer incoming calls for service request and make out bound calls to arrange...
Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 f...
Position Summary: Schedules and registers Medical Faculty Associates, Inc. (?MFA?) patients while providing effective customer service during the appointment scheduling process. Also provides general information regarding Department of Medicine to callers. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactori...
Position Summary: Schedules and registers Medical Faculty Associates, Inc. (?MFA?) patients while providing effective customer service during the appointment scheduling process. Also provides general information regarding Department of Medicine to callers. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactori...
Position Summary: Schedules and registers Medical Faculty Associates, Inc. (?MFA?) patients while providing effective customer service during the appointment scheduling process. Also provides general information regarding Department of Medicine to callers. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactori...
Call Center Representative Job Purpose: Responsible for customer support in a fast paced, team oriented, structured environment. Supports customer inquiries from a Fortune 500 company, and assists with service issues; account maintenance; product, policy and pricing information; new customer orientation; and new phone and subscription plan sales via inbound phone inquiries and emails. Call Center...
Customer Service Supervisor Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Ou...
Customer Service Supervisor Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Ou...
Patient Care Coordinator- Providing Excellent Customer Service Job Label:CONHEAR-PCC Loveland, CO Customer service professionals who thrive in a clinical setting will find an excellent opportunity to advance their careers as a Patient Care Coordinator for Connect Hearing in Loveland, CO. Enjoy a dynamic office environment where the work is varied and interesting, no two days are alike and you can...
Randstad National Delivery is seeking skilled customer service professionals for temporary openings in Austin (far north side of the city - fairly close to Round Rock area). Position will involve performing a variety of customer service and verification duties for a large health insurance company. Will respond to inquiries over the phone, via email and/or in person regarding insurance claims/polic...
Entry Level opportunities available - extensive paid training included! Randstad is currently hiring Spanish/English Bilingual Order Processing Agents for a temp to hire opportunity with an inbound call center in the Tigard area. Order Processing Agents process payments for prepaid cell phone carriers, focusing on fraud prevention and practicing scripted verification processes. We are currently lo...
Clear Lake, Bay Area Blvd Customer Service Representative Job Purpose: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. Customer Service Representative Job Duties: · Determines requirements by working with customers. · Answers inquiries by clarifying desired information; researching, locating, and providing informatio...
About the Job ​ Businesses’ everywhere are interested in outsourced marketing, but few are savvy enough to accomplish the job themselves.​ Outsourced marketing is the standard, and our service is highly valued.​ We help fortune 500 companies within the telecommunications industry market new and inventive products. We are the best in the industry at sales and marketing, which is why we represent su...
Are you confident, customer focused, results oriented and do you desire the flexibility of working from home part time while being part of a strong global organization? Then we have the just the job for you! What Will I Be Doing? As a Customer Care Specialist, you will maximize customer satisfaction for our HHonors Members by responding to incoming telephone calls , from members pertaining to thei...
Entry Level opportunities available - extensive paid training included! Randstad is currently hiring Order Processing Agents for a temp to hire opportunity with an inbound call center in the Tigard area. Order Processing Agents process payments for prepaid cell phone carriers, focusing on fraud prevention and practicing scripted verification processes. We are currently looking for dedicated indivi...
osition: Japanese Administrative Assistant Salary: Up to $15/hour Location: Novi, MI TOP Group is one of the largest Japanese/English bilingual recruiting agencies in the country. Our Chicago office works with many global manufacturing companies in the Midwest United States. A global manufacturing company in Novi MI is looking for short term Japanese Administrative Assistant. They are looking for...
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