Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14969
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking an Administrative Assistant / Customer Service Representative to work in Farmingdale, NY. Earn $12.00 per hour at this full-time, temp-to-hire position. Work 40 hours per week, Monday to Friday, 8:00 AM to 5:00 PM. Job Description: Handle outbound and inbound c...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking an Inside Call Center Representative in Blue Bell, PA. Earn $12.65 per hour at this full time, temp-to-hire position. Work 20-40 hours per week, schedules vary, Monday through Sunday, 8:00 AM to 11:00 PM. Job Description: Field incoming client calls in a call c...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking a Mystery Shopper - Alcohol and Tobacco Compliance Checker in Philadelphia and its surrounding areas. Earn $15 per hour at this part-time, temporary position. Control your own schedule, work weekends or any day during the week; work one day or five, the choice...
Customer Service Representatives / Call Center Representatives - OPEN HOUSE When: Monday through Friday throughout the month of July Time: 8:00 AM to 3:30 PM Location: CareersUSA - Miami, FL office 8375 NW 12th Street Miami, FL 33126 Ph: 305-374-7800 CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Customer S...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Mystery Shoppers - Alcohol and Tobacco Compliance Checkers in Palm Beach County, FL. Earn $15 per hour at this part-time, temporary position. Control your own schedule, work weekends or any day during the week; work one day or five, the choice is yours! This is...
JOB SUMMARY Provide billing and reimbursement support to sales specialists and customers. KEY RESPONSIBILITIES Investigate patient’s medical benefits and identify opportunities for prior authorizations. Prepare and submit prior authorizations in a timely manner. Effectively interface with hospitals, wound care centers and physicians to insure the highest level of reimbursement is attained. Communi...
Req# 156699BR Position Title Technical Consultant Position Summary A Sprint Retail Sales opportunity connects you to a job that matters. Your work adds value by the joy of connecting people to the things that matter most to them. As a Sprint Store Technical Consultant, you are a mobility expert who is empowered to provide technical solutions to our customers so that they can stay fully connected t...
Req# 156754BR Position Title Lead Technical Consultant Position Summary A Sprint Retail Sales opportunity connects you to a job that matters. Your work adds value by the joy of connecting people to the things that matter most to them. As a Sprint Store Lead Technical Consultant, you are technical lead and mobility expert who is empowered to provide technical solutions to our customers so that they...
Req# 156677BR Position Title Lead Technical Consultant Position Summary A Sprint Retail Sales opportunity connects you to a job that matters. Your work adds value by the joy of connecting people to the things that matter most to them. As a Sprint Store Lead Technical Consultant, you are technical lead and mobility expert who is empowered to provide technical solutions to our customers so that they...
Req# 156692BR Position Title Lead Technical Consultant Position Summary A Sprint Retail Sales opportunity connects you to a job that matters. Your work adds value by the joy of connecting people to the things that matter most to them. As a Sprint Store Lead Technical Consultant, you are technical lead and mobility expert who is empowered to provide technical solutions to our customers so that they...
Req# 156715BR Position Title Technical Consultant Position Summary A Sprint Retail Sales opportunity connects you to a job that matters. Your work adds value by the joy of connecting people to the things that matter most to them. As a Sprint Store Technical Consultant, you are a mobility expert who is empowered to provide technical solutions to our customers so that they can stay fully connected t...
This role ensures client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction. They build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, respon...
Neopost USA markets its Neopost and Hasler brands of mailing and shipping solutions throughout the United States via dealers and direct-sales channels. The company, headquartered in Milford, CT, supplies technologically advanced solutions for mailing, folding/inserting and addressing as well as logistics management and traceability. Neopost USA also offers a full range of services, including consu...
Position Description: Camping World is America's #1 source for RVs, camping accessories, RV maintenance and repair. The Good Sam Club is the world's largest RV owners organization with 1.3 million members offering discounts at the Club's nationwide network of 1,700 Good Sam parks and resorts, vacation planning, roadside assistance and more to serve the outdoor enthusiast! Partnered together, Campi...
Position Description: • Under immediate direction, provides exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. • Follow the established policies in accordance with the bank and the supervisor’s direction • Accountable for the personal achievement of monthly new account production as assigned by upper management • Proces...
Position Description: • Under immediate direction, provides exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. • Follow the established policies in accordance with the bank and the supervisor’s direction • Accountable for the personal achievement of monthly new account production as assigned by upper management • Proces...
Several Medical Assistant jobs are currently available through Accounting Principals in Albuquerque, NM, is. To be considered for this position, you must have at least 6 months of experience in a medical office setting. You will work for a company that believes care should be patient-centered. This position is responsible for supporting providers in clinical workflow and providing an exceptional p...
We are currently recruiting for a Bilingual Customer Service Representative job in the greater Indianapolis, IN area. This position requires fluency in Spanish or French as well as at least three years of previous experience in a busy call center. In this role you will use your excellence customer service skills to assist members over the phone and via email with questions about their insurance po...
Ajilon is working with one of the nation’s hottest healthcare companies to fill a direct hire Risk Manager job in Arlington, TX. If you have six years’ progressive healthcare management experience then this position is for you! This is an exciting opportunity to be a part of one of the fastest growing companies in the country. If you seek to work for a company that values teamwork and is committed...
We are looking to recruit a dedicated individual to fill a Physician Credentialing Coordinator job in Chicago, IL. You must have at least 3 years’ experience in a medical credentialing specialist role. Also, you must be able to multi-task and wear many hats. If you are interested in a position that has room for advancement then this is a great opportunity for you. Responsibilities for the Physicia...
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