Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12523
City: Sylvania State: Ohio Postal/Zip Code: 43560 The Shelly Company (part of Oldcastle Inc.) is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment to quality drives us to use the most modern, efficient and environmentally friendly technology in our industry. The Shelly Company is known throughout the industr...
City: Austin State: Texas Postal/Zip Code: 78721 APAC Texas-Wheeler is an Oldcastle Company. The Wheeler Companies offer a variety of products and services including road construction, asphalt paving and maintenance, ready mix concrete, hot mix asphalt, sand & gravel products and limestone aggregates. Our mission is to provide the highest product quality and service in the construction industry. T...
UPS is hiring individuals to work as Customer Counter Associates. This work involves contact with customers who are shipping packages. You will check shipping addresses, perform packaging quality inspections and complete sales transactions. Some computer work is also required, including package tracking, package processing and daily records accounting. This is a physical, sometimes fast-paced posi...
CCS Authorization Assistant needed for a contract opportunity with Yoh's client located in San Mateo, CA. The Big Picture - Top Skills You Should Possess: - Experience with Medi-Cal or Medicare in a managed care environment. - Strong Data Entry and Clerical skills. What You'll Be Doing: - Serve as point person for authorizations for CCS members for personnel from the Health Services Department, Ph...
JOB PURPOSE: Provide the highest level of customer service through account management activities including, but not limited to these key responsibilities: KEY RESPONSIBILITIES: Customer Service: Perform premier customer service in respect to all customers both internal and external to the partnership store Complete customer service calls in a timely manner as assigned Relationships: Work as a coop...
JOB PURPOSE: Provide the highest level of customer service through account management activities including, but not limited to these key responsibilities: KEY RESPONSIBILITIES: Customer Service: Perform premier customer service in respect to all customers both internal and external to the partnership store Complete customer service calls in a timely manner as assigned Relationships: Work as a coop...
JOB PURPOSE: Provide the highest level of customer service through account management activities including, but not limited to these key responsibilities: KEY RESPONSIBILITIES: Customer Service: Perform premier customer service in respect to all customers both internal and external to the partnership store Complete customer service calls in a timely manner as assigned Relationships: Work as a coop...
Description: May 5, 2014 Description Customer Service Lead Hours: 6AM -3 PM Pay: Up to $15 per hour Seeking Customer Service Manager/Marketing person for eCommerce department. Responsible for the customer service department and development and implementation of online marketing campaigns to increase sales and market reach. Should be knowledgeable with latest eCommerce software and practices. Exper...
Description JOB SUMMARY The central scheduler uses clinical knowledge to schedule convenient and prompt appointments for outpatient diagnostic testing, clarifying proper diagnosis for that procedure. Communicate with physician offices and patients daily within a call center environment ensuring that accurate information is documented in all computer systems. Complete pre-registration account in th...
IBM's Technical Services Delivery Center, in East Fishkill, NY, is seeking talented Malware Support Specialists that come on board to be responsible for installing and maintaining enterprise wide Anti-Virus and Personal Firewall implementations to aid in determining problem facing the client. In this role, problems are not routine or standardized and each new virus comes with a new set of challeng...
This role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements. They may also perform Installs, Moves, Adds and Change (IMAC) activities, as well as data backup and restore on certain accounts, for clients. They are responsible for resolving prob...
This role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements. They may also perform Installs, Moves, Adds and Change (IMAC) activities, as well as data backup and restore on certain accounts, for clients. They are responsible for resolving prob...
Want your skills to make a difference in how the world works - for the better? IBM is looking for an Executive Project Manager (PM) who will provide account leadership to the application services delivery team as well as direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables. The Executive Project Manager ensures c...
GAINSCO Auto Insurance markets non-standard private passenger automobile products through retail agencies, in Texas, New Mexico, Arizona, Oklahoma, Florida, Georgia, South Carolina, and Virginia. GAINSCO Auto Insurance has fully integrated insurance capabilities, including marketing, underwriting, customer service and claims handling. Our operations are bilingual (English/Spanish). Job Purpose: Se...
Position Description: Hiring seasonal, bi-lingual (Spanish)work-at-home agents to work with Teleflora during Mother's Day. At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 70 years. All of our floral arrangements are professionally arranged by a local florist using only the freshest flowers available, and each gift is personally delivered in...
Position Description: At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 70 years. All of our floral arrangements are professionally arranged by a local florist using only the freshest flowers available, and each gift is personally delivered in a vase - in most cases, the same day you place your order - to ensure that it arrives in premium con...
GAF, founded in 1886, is a $3 billion company with 3,200 employees and is a leader in the building materials industry. As America's largest roofing manufacturer, GAF has built a strong and solid product and customer franchise driven by continuous product innovation and through finding ways to better serve and connect with its customers. GAF has sustained a strong financial and operating performanc...
GAF, founded in 1886, is a $3 billion company with 3,200 employees and is a leader in the building materials industry. As America's largest roofing manufacturer, GAF has built a strong and solid product and customer franchise driven by continuous product innovation and through finding ways to better serve and connect with its customers. GAF has sustained a strong financial and operating performanc...
Our client, a pharmaceutical consulting company, has an opening for a long-term temporary Certified Pharmacy Call Center Representative job in Parsippany, NJ. The selected candidate must be a certified Pharmacy Technician (CPhT) with a current license. This role entails handling both inbound and outbound calls and interacting with doctors’ offices and pharmacies. Our client is seeking customer ser...
A large healthcare company has an urgent opening for a Bilingual Patient Service Representative job in Morristown, NJ. The client has a great need for representative that is fluent in Spanish. This individual will be responsible to answering phone calls from patients and responding to questions. Prior experience handling insurance verification is highly preferred. This is on open-ended temporary r...
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Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Competency based interviews, typical questions for customer services / sales jobs?
I have an interview coming up and its a competency based interview, What typical questions for customer services / sales roles should I expect and how should I answer them?? Any help appreciate...
Are there any legitimate customer service jobs?
A friend of mine would like to work from home in a customer service job. Are there any jobs out there that are legitimate? Thanks.

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