Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14002
Store Crew Far from Ordinary If ordinary makes you yawn, then keep reading. Do you have a sense of adventure? Do you like to make people smile? Do you like to eat? We have opportunities that will challenge and excite. Who are we? Trader Joe's, your favorite neighborhood grocery store that originated in Southern California and now operates more than 350 stores (and growing) from coast to coast. The...
JOB FAIR AWS/BENCHMARK HUMAN SERVICES THURSDAY, AUGUST 7, 2014 1:00PM-4PM 6500 Poe Ave Suite 150, Dayton, OH 45414 All qualified applicants will be interviewed during this time! AWS Benchmark, one of the nation’s leading providers of services to people with disabilities, has openings in Dayton, OH for Direct Support Professionals. Direct Support Professionals are needed for1st, 2nd and 3rd shifts...
Client Relations Coordinator Dynamic Marketing Group is seeking a Client Relations Coordinator to work as a vital link between internal resources and our clients to ensure that all business is executed with Dynamic’s trademark customer service. Key Responsibilities: *Engage in new and existing client development activities *Demonstrate our commitment to quality while acting as a key point of conta...
Are you ready to continue to make a difference in the educational software industry? Are you savvy with customers? And, are you fascinated with software products? Then this job is for you … we want to talk to you! The Product Support Specialist will provide quality product support with a high degree of customer service, in-depth product knowledge, and timeliness. Up to $17.00 an hour depending on...
A Loan Documentation Specialist job in Houston, TX is currently being filled through Ajilon Professional Staffing. You should have three to five years of experience processing loans. In this role you will be scheduling payments advances, booking loans and assisting customers. The pay for this position is between $18.00 and $22.00, depending on experience. Responsibilities of Loan Documentation Spe...
Business Development Associate Evansville, IN Expressway dealerships are seeking a dynamic Business Development Associate for our Business Development Center. This full time opportunity offers a Monday-Friday schedule with rotating Saturdays. Ideal candidates should possess excellent verbal communication skills, moderate keyboard ability, and multiple software comprehension skills. Automotive sale...
APAC Customer Services, Inc., an EGS Company, is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services’ clients include some of the most recognized brands in the world across all major market verticals. APAC provides end-to-end, multi-channel customer lifecycle s...
Are you looking for some extra cash???? We are looking to hire roughly 20-30 individuals for some project work. We have a few options to choose from. One position is located in Westminster, CO and it's on August 6th from 6:00pm until roughly 12:00am and it's Customer Service managing traffic flow at a local movie theater for a new movie premier. Second position is located in Boulder, CO and it's o...
Customer Service Supervisor [Fitchburg, WI] Full Time Do you enjoy helping people, have a high level of customer service skills and believe in exercise as part of a healthy lifestyle? If so, we've got an opportunity for you. Pinnacle Health + Fitness is looking for an individual to supervise our front desk and part time staff. This position requires the ability to train and maintain a staff of app...
Are you looking for a highly rewarding, fast paced career with an industry leading company? You’ve found it with SmartProcure! We give ourselves every opportunity to succeed and you have every chance to develop your career. We are always looking for top talent at SmartProcure. Our team members know that greatness can only be achieved with focus, hard work, determination, integrity and a commitment...
Job Title: Customer Service Representative Reports To: Customer Service Manager Job Summary: Ensure timely, friendly and exceptional communication with customers, prospects and specifiers/end-users. Following the established policies and procedures accurately enter customer orders, answer inquiries about products, availability and application information. Specific Responsibilities: Support a worki...
Do you have outstanding customer service skills / experience? Are you looking for an environment that supports the growth and development of their employees? LMK is hiring for Entry Level Account Managers! Full Time - Training Provded - Immediate Interviews Call Brianne or Naomi today to schedule an interview 401-861-6611 LMK Consulting, Inc is a premier sales and marketing firm that continues to...
Customer Relations Associates: Immediate Hire Innovate Industries wants to work with people that are original, motivated, outgoing, and just plain silly! You will find Innovate employees regularly chatting about their fantasy football teams, getting each other hooked on different music, tossing around a football, or challenging each other in Nintendo Wii Bowling tournaments. Welcome to Innovate! W...
Alvis House, a local nonprofit human services organization, specializing in community corrections programs for adult offenders, will be hosting an Open House on July 2, 2014 from 12:00 pm-8:00 pm at our Administrative Office located at 2100 Stella Court Columbus, Ohio 43215. Applicants will need to bring the following items with them: Driver's License Social Security Card Copy of Degree, Diploma,...
CALL CENTER / CUSTOMER SERVICE REPRESENTATIVE FRENCH OR SPANISH SPEAKING REPS NEEDED! Weekly paychecks • Health Care • Other Great Benefits CUSTOMER SERVICE REPRESENTATIVE TO START NEXT WEEK! Select Staffing is looking to hire an self-motivated Customer Service Representative with excellent customer service skills. If you are a positive, independent, organized person with great phone skills, this...
Are you a seasoned Payroll/HR professional looking for your next career opportunity? Do you easily adapt to new technology? Have a proficiency of working with payroll software? Enjoy being a team player? We are a small Accounting/Payroll Software provider located in downtown Canton, Ga. looking for that special person to join our team. Your primary responsibility will be providing training and sup...
Manpower of Battle Creek is filling a Credit and Collections Analyst position for one of Battle Creeks largest, most sought after companies. This associate will analyze accounts using investigative and analytical skills. They will also review pending orders on a daily basis. They will be responsible for collective invoices and processing unearned cash discounts. Most work will be done independentl...
The CSI Companies is hiring a new Software Support/Client Services Representative for our IT Software client located in South Tampa (zip code; 33607). This is a full time permanent position newly created to assist with the Australian and European clients; shifts needed: 5pm-4am or 2pm-1am EST. Earlier shifts to support North American clients would be available after 6 months of employment. The bas...
A fast paced, high volume environment where we manage customer data correction. This position processes, collects, maintains, monitors and updates customer data. Maintains records, prepares forms, verifies information and resolves data problems. Will work in an inbound chat queue, supporting internal customers, and will also support external customers through email and online forms. The ideal cand...
Our Third Party Human Resource and Legal Service Provider client in downtown Boston is looking for call center/customer service professionals who will make outbound introductory calls to new clientele that have signed up to use their services. This client provided HR and Legal advice to small to medium size businesses who do not have their own internal department to turn to. There are no sales or...
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