Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14792
A Resort Liaison with Hilton Grand Vacations is responsible for making confirmation calls and welcome calls to all future arrivals. Answer calls from guests who have booked packages to make date changes and respond to questions concerning their upcoming vacation. Also, work at the resort to help direct and assist guests on the day of their tour. What will I be doing? Call guest arriving within thi...
Supplemental employment is a classification of temporary personnel employed by IBM for business needs of an indeterminate duration, or to obtain special skills needed for a limited period. There are several types of supplemental employment, each with its own terms and conditions. Duration of assignments range from up to 12 months for short term and 13-36 months for long term. This role performs va...
POSITION RESPONSIBILITIES: Industry subject matter expert responsible for engaging, consulting with, and supporting clients in the Banking industry SO delivery LoB. This individual reports to the GR&CSM FSS Global Regulatory Management Director. The key responsibilities of the Regulatory Compliance Project Executive include: Provide leadership for defining, establishing and maintaining a consisten...
Full-time resolution/collections agent working in a busy call center resolving pre-litigation claims. Duties would include negotiating resolutions of claims, debt collections, tracking and reporting of assignments,. Must have excellent computer skills, phone skills and the ability to succeed in high pressure, performance driven environment. Performance incentives available. Opportunity for advance...
Southeast Industrial Equipment, Inc., one of the nation's largest Toyota™ forklift dealers, is seeking a dynamic, motivated individual to join our Parts Tech Center. We are looking for a self-disciplined individual to work with the other SIE Parts Tech Center Associates to accurately, promptly, and efficiently handle the parts needs of our Service Technicians. This position will be responsible for...
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected healthcare management companies, operating through its subsidiaries’ acute care hospitals, behavioral health facilities and ambulatory centers nationwide. Founded in 1978, UHS subsidiaries now have more than 65,000 employees. The UHS business strategy is to build or purchase healthcare properties in rapidly gro...
Contact clients to verify file information, enter orders, and help other departments as needed. Bachelor's degree, outgoing personality, and excellent communication skills required. Must be professional and any medical or customer service/office experience would be a huge plus. Must have reliable transportation; position is not located on a bus line. Fantastic opportunity for growth within an expa...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking a Customer Service Representative / Telephone Operator in West Greenwich, RI. Earn $12.00 per hour at this full-time, 4 week temporary position. Work 35 to 40 hours per week, Monday - Friday. Must be flexible with the schedule as working some nights may be requ...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking a Technical Customer Service Representative in Swedesboro, NJ. Earn $14.00 per hour at this full-time, temp-to-hire position. Work 40 hours per week, Monday - Friday, 8:00 AM - 5:00 PM Job Description: Provide direct customer service support for all customer ne...
Company Confidential Cleveland, OH, 44115
Customer Service Rep This growing call center in Downtown Cleveland seeks experience CSR's to be a part of our growth. We seek solution driven, career-minded candidates with 3+ years of call center experience, excellent PC skills and a team player attitude to help our customers achieve satisfaction through either inbound or outbound calls. CANDIDATES MUST HAVE NO CRIMINAL ACTIVITY WITHIN THE LAST...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking an Inside Call Center Representative in Alburtis, PA. Earn $10.00 to $11.00 per hour at this full time, temp-to-hire position. Work 40 hours per week, Monday through Friday, 12:00 PM to 8:00 PM. Job Description: Answer inbound calls and make outbound calls Proc...
Responsibilities include but not limited to the following: • Prepare reports and analyze data supporting the Customer Relations department. • Communicate directly with customers regarding issue resolution. • Review, analyze, and integrate data from multiple sources. • Create PowerPoint presentations and present to various levels of the organization. • Create, monitor reports and verify accuracy of...
Customer Loyalty Representative - Call Center (Lindon, UT) Customer Loyalty Rep’s responsibilities are to help educate and maintain our current customers by helping resolve concerns and/or problems with their VIVINT Account. A customer oriented focus is necessary in order to preserve long term customer satisfaction. Critical thinking and problem solving are vital in assessing the needs of VIVINT’S...
Customer Care Rep (Lindon, Utah) In a very comfortable call center environment, Vivint’s Customer Care Reps answer inbound calls from Vivint customers across the country and help them understand/troubleshoot their home security and home automation systems over the phone. Essential Functions / Responsibilities: Provide technical and customer support via telephone for inbound calls. Develop an exten...
Customer Care Specialist Part Time Omni Financial®, a leader in the military consumer finance industry for over 63 years, has immediate openings for Customer Care Specialist for our Jacksonville, North Carolina office. We are a military oriented business and welcome the opportunity to employ people associated with the military. This is an excellent opportunity for an individual to learn the consum...
Ajilon is currently recruiting for a Medical Communications Specialist job in Indianapolis, IN. Previous experience in the health care industry is preferred however candidates with a college degree and two years of customer service experience will also be considered. Candidates will be taking calls from patients and assisting them with scheduling and triaging questions related to their medical car...
NetScout Systems, Inc. is the market leader in Unified Service Delivery Management solutions focused on assuring service delivery for the world's most demanding and complex service delivery environments. With more than 29 years of technology innovation, NetScout continues to lead the performance management market and has dramatically changed how enterprises and service providers optimize and prote...
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/ Affirmative Action Employer EOE of Minorities/Females/Vets/Disability TruGreen® is the nation's largest and most comprehensive provider of lawn services. Headquartered in Memphis, TN, we have more than 245 branches throughout the country. Although we are national in re...
Talk about value.T.J. Maxx is where you'll find it. T.J. Maxx, together with Marshalls, forms the Marmaxx Group, the largest off-price retailer of apparel and home fashions in the U.S. T.J. Maxx offers brand name family apparel, giftware, home fashions, womens shoes, and lingerie, and emphasizes accessories and fine jewelry, at prices 20% - 60% below department and specialty store regular prices!...
Talk about value.T.J. Maxx is where you'll find it. T.J. Maxx, together with Marshalls, forms the Marmaxx Group, the largest off-price retailer of apparel and home fashions in the U.S. T.J. Maxx offers brand name family apparel, giftware, home fashions, womens shoes, and lingerie, and emphasizes accessories and fine jewelry, at prices 20% - 60% below department and specialty store regular prices!...
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