Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 176139
Company Confidential San Antonio, TX, 78230
Position is for an entry level support person for our mid-market accounting packages. Responsibilities include helping customers with questions about the software, troubleshooting problems and answering basic "How To" questions. Training will be provided but accounting knowledge and/or prior experience with Sage 100, MAS90/200 preferred....
Job Description: The Service Accounts Manager is responsible for scheduling all recommended/needed service work and maintenance for the service department and assist Quick Lane Tire and Auto with scheduling and flow. This person will also be contacting guests by e-mail and phone calls to remind them of service intervals and recommended maintenance in order to increase shop capacity and productivi...
Complaint Analyst will Receive inbound and outbound customer complaints by phone and direct correspondence. Job duties: * Works independently to investigate complaints in compliance with company procedures using designated databases and systems * Author reports based on findings obtained from complaint investigations * Responsible for pre-screening all complaints to identify events requiring su...
Distributor services support tech The person will be responsible for: Actively engaging customers via phone, email and other means of correspondence related to salient product features that differentiate our product line from competitors in our market. Providing customer technical and support services related to product line, customer orders, quotations, etc. Act as Supplier/Vendor liaison wit...
Apply NOW for immediate consideration for a FULL TIME ENTRY LEVEL position. We are looking to fill 5 positions as soon as possible. The Invictus Group is currently hiring for entry level individuals with experience in the customer service and sales industries for an account management position. We have found that full time candidates with experience in the customer service industry generally hav...
Job Summary The Manager of Member Services provides guidance oversight to Member Services Supervisors and staff to ensure the department meets the company's Strategic Goals while modeling Molilna's Core Values. The Manager analyzes reports to identify trends an opportunities. Essential Functions • Manage call center operations • Provide exemplary customer service to customers including members...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ...
Byers Ford is seeking a Service Advisor for the Service Department. Byers is family owned and operated and has been in business for over 117 years. Byers offers excellent employee benefits including health, dental & vision insurance and 401k. Please submit resume Service Manager Kevin Butler- *****. Byers is an EOE and a drug free workplace...
Inventory – Tech Support Rep POSITION SUMMARY Technical Support Representative is responsible for responding to customer inquiries and resolving problems with Dealertrack products using a high level of customer service skills. This position is based in Dallas, Texas. PRIMARY DUTIES Effectively handle phone calls, emails, and chat sessions from customers who are experiencing problems with our ...
As a Client Services Representative, you are responsible for determining customer requirements; answering inquiries and resolving problems within the CRM application. Must provide top-shelf customer service throughout entire customer interaction. Focus is upon providing clearly defined solutions, explanation on the use of CRM and following up as needed. Experience in dealership environment is pref...
Full Time and Part Time Positions: Retail Customer Service The Job Window is currently looking for an entry level individual with a customer service background for their full time and part time Retail Customer Service Associate position. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality or customer service industries excel as they have the ...
Full Time and Part Time Positions: Retail Customer Service The Job Window is currently looking for an entry level individual with a customer service background for their full time and part time Retail Customer Service Associate position. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality or customer service industries excel as they have the ...
Full Time and Part Time Positions: Retail Customer Service The Job Window is currently looking for an entry level individual with a customer service background for their full time and part time Retail Customer Service Associate position. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality or customer service industries excel as they have the ...
Full Time and Part Time Positions: Retail Customer Service The Job Window is currently looking for an entry level individual with a customer service background for their full time and part time Retail Customer Service Associate position. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality or customer service industries excel as they have the ...
Showroom Customer Service Representative L. & J. G. Stickley, Inc. (Stickley) is a leader in the furniture manufacturing and retail industries, with brands that are respected and cherished worldwide. With over 110 years in furniture manufacturing, and more than 80 years as a furniture retailer, Stickley (www.stickley.com) is the proud employer of nearly 1,500 talented individuals. We have three m...
Position Available: Debt Counselor / Collection Professional Location: Rochester, New York Office SUMMARY OF POSITION Our Debt Counselors manage and collect delinquent accounts. Our consultative approach helps borrowers identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates expe...
The Job Window has an exciting opportunity available for a personable and upbeat candidate looking to boost their experience in customer relations & client coordination as an associate or start their entry level career in the marketing, advertising & sales fields! This immediate full time opening for a Customer Relations & Client Coordinator, being made available by our client (a trendy and progr...
The Job Window is currently looking for an entry level individual with a customer service background for their full time Retail Customer Service Associate position. For this Retail Customer Service: Full Time and Part Time Positions, our client has found that candidates who have worked in retail, restaurant, hospitality or customer service industries excel as they have the people skills to provide...
The Job Window is currently looking for an entry level individual with a customer service background for their full time Retail Customer Service Associate position. For this Retail Customer Service: Full Time and Part Time Positions, our client has found that candidates who have worked in retail, restaurant, hospitality or customer service industries excel as they have the people skills to provide...
The Job Window is currently looking for an entry level individual with a customer service background for their full time Retail Customer Service Associate position. For this Retail Customer Service: Full Time and Part Time Positions, our client has found that candidates who have worked in retail, restaurant, hospitality or customer service industries excel as they have the people skills to provide...

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