Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 186218
ENV Advertising, Inc. East Hanover, NJ Nanuet, NY Positions available in Sales, Entry Level Management, and Marketing. “….I firmly believe that any man’s finest hours – his greatest fulfillment of all that he holds dear – is that moment when he has worked his heart out in good cause and lies exhausted on the field of battle – victorious." - Vince Lombardi ENV Advertising, Incorporated is hi...
SUMMARY We are looking for a customer service driven professional. This individual will be a expert member of the Account Management team responsible for the complete management of the relationship between our Client Communication Services Group (CCS) and clients (internal or external) of any line of business in relation to their communication process. ESSENTIAL DUTIES AND RESPONSIBILITIES inclu...
Job Description: Stable company who believes in putting not only their customers first but also their employees is seeking a strong customer service candidate. Ideal candidate will have 4-5 years of technical customer service experience. Please note that we are not seeking someone who has I/T experience. This position is looking for someone who can troubleshoot with parts and machines. Candidate ...
North Tennis Pro Shop Manager Overall Responsibility: This is a position responsible for all daily operational duties of the North Pro Shop. This position reports to the Tennis Manager. Position Status: Employment Status: Regular, full time Overtime Status: Non-eligible, salaried Schedule: Varies, evenings, nights, weekends and holidays may be required Benefits: Eligibility is in accordance...
About Aramark Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FO...
About Us: USM, a wholly owned subsidiary of EMCOR Group, Inc., is a leading provider of essential facilities maintenance services, including interior and exterior services and electrical, mechanical and plumbing services, to national and regional commercial customers that typically maintain more than 100 sites across wide geographic areas. With its highly developed proprietary network of over 11,...
We have a contract HR Administrative Assistant job opportunity in Buffalo Grove, IL. Candidates MUST have at least one year of Human Resources or Recruiting experience. In this role, you will be responsible for posting to the job boards, reviewing resumes, and conducting phone screens. You will be required to have solid proficiency in Microsoft Excel and Microsoft Word. The HR Administrative Assi...
Job Location Irving, TX Job Description Provides exceptional customer service by supporting the claims administration process. Functional Responsibilities: Receives incoming phone calls from customers. Responds to questions, provides addresses, contact information, documents claims file, and research and resolve problems. Processes customer automobile rental arrangements. Indexes mail asso...
Reis-Nichols, established in 1919, is one of the nation’s largest and most respected privately held retail jewelers, employing more than 60 full-time associates. In addition to our full service jewelry manufacturing and certified watch repair facilities, Reis-Nichols is also a select authorized retailer to many internationally known luxury brands such as Rolex, David Yurman, Roberto Coin, JB Star,...
ECi Software Solutions’ mission is to support the entrepreneurial spirit and profitable growth of small and medium size enterprises. For 30+ years, ECi companies have served the manufacturing, office equipment, office supplies, contract office furniture, lumber and building materials, hardware and jan/san sectors. We empower growing companies with fully integrated, industry-specific, on premise an...
Telemarketers / Appointment setters We are looking for well-spoken people to set appointments for a Nationally known company selling a health related product. We respond to our direct mail, television campaigns, internet responses and direct call inquires on an immediate basis. We have positions available for Full Time and Part Time 8:00 AM to 3:00 PM Full Time 6:30 PM to 10:00 PM Part Time ...
Page 1 of 2 Bilingual Customer Service Agent JOB SUMMARY: The Customer Service Agent interacts with customers over the phone to answer general inquiries, troubleshoot problems, provide information and handle complaints regarding the products and services provided by Thing5. The individual holding this position plays a vital role in providing exceptional customer service in order to meet and ex...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...
POSITION PROFILE Supports the daily operations of one or more MS locations including any or all of the following: copy production and finish work, operation of a mail center, maintaining billing logs and reports. Supports the region's MS logs and reports, the MS services during implementation and fills in for absences and vacations throughout the Ricoh Management Services locations, as well as as...
Rowman & Littlefield (on behalf of National Book Network, the publisher’s distribution subsidiary) seek an enthusiastic, quick-learning Digital Publishing Representative. This representative will report to the assistant manager of electronic publishing in preparing and distributing e-books for hundreds of new titles annually; managing several client publishers’ digital distribution accounts; inter...
What Are You Worth? Beginning a sales career with American Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition · Conventions and sales incentive trips to exotic locations · Production award...
What Are You Worth? Beginning a sales career with American Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition · Conventions and sales incentive trips to exotic locations · Production award...
What Are You Worth? Beginning a sales career with American Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition · Conventions and sales incentive trips to exotic locations · Production award...
Company Confidential Edison, NJ
We have several positions available at our Edison, New Jersey headquarters. We are an asset based trucking company with a 3PL division. We operate as a national specialty commodity carrier, providing truckload, LTL, logistics / brokerage, warehouse, drayage, consolidation, distribution, and timely delivery service. Customer Service positions available (Full-Time) Position Summary - Provides a h...
NESCO Resource is now hiring Call Center Representatives for a temp to hire CONTRACT for our client in East Tucson. Position-Call Center Representative Location-East Tucson Duration-temp to hire Salary-$10.00 Job Description: NESCO Resource is now hiring Call Center Representatives to work for a client on the East side of town. Job Duties: Determines requirements by working with customers. ...

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