Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 177704
City: Hauppauge State: New York Postal/Zip Code: 11788 Oldcastle BuildingEnvelope, a division of Oldcastle, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass. Estimator – Commercial/Architectural Doors Oldcastle BuildingE...
This position reports directly to the Vice President of Client Success & Support. It is responsible for providing Client Success support to all external clients, and within the company, to all departments and groups. This position requires the CSM to focus on supporting the functionality of all products, training, including preparing the client for Production, and ongoing adoption by the client’s ...
Requisition Number14288 Reg/TempTemporary Employment TypePart-Time ShiftTemporary Work SchedulePRN - As needed CitySALT LAKE CITY StateUtah DepartmentUUH ANC 12C DIAGNOSTIC RAD- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires ...
Requisition Number14144 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleMonday - Friday CitySOUTH JORDAN StateUtah DepartmentUUH CST 35A GUEST REL CALL CTR- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a ...
Requisition Number14318 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleMon-Fri 8am-4:30pm CitySALT LAKE CITY StateUtah DepartmentHCH ANC 60R RADIATION ONCOLOGY- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requir...
Requisition Number14312 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleM_F 8hrs/day CitySALT LAKE CITY StateUtah DepartmentUOC CST 40A CALL CENTER- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture ...
Requisition Number14309 Reg/TempTemporary Employment TypePart-Time ShiftTemporary Work SchedulePRN as needed - Clinic open 7 days a week during the winter CityPARK CITY StateUtah DepartmentUOC OPC 40A SKI CLINIC- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education...
JOB DESCRIPTION: Inside Industrial Sales Professionals KAMAN Industrial Technologies, the largest subsidiary of Kaman Corporation, is a leading distributor of industrial products with over 200 sales and distribution locations throughout North America. Kaman Industrial Technologies' objective is to deliver the greatest total value to make our customers more productive, more competitive, and more ...
Requisition Number14183 Reg/TempRegular Employment TypePart-Time ShiftRegular Work ScheduleSaturday, Sunday and all holidays from 2:00 PM until 10:30 AM. CitySALT LAKE CITY StateUtah DepartmentUUH CST 16D PAT TRANSPORT SRVC- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research a...
Requisition Number12903 Reg/TempTemporary Employment TypePart-Time ShiftTemporary Work SchedulePRN CitySALT LAKE CITY StateUtah DepartmentUUH CST 32A MED & SPEC CLINIC- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture...
Requisition Number14014 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleMonday-Friday 1:30-10pm rotating weekends CitySALT LAKE CITY StateUtah DepartmentUUH ANC 12C DIAGNOSTIC RAD- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in ...
Requisition Number14185 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleMonday through Friday, from 2:00 PM until 10:30 PM CitySALT LAKE CITY StateUtah DepartmentUUH CST 16D PAT TRANSPORT SRVC- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education...
City: Yakima State: Washington Postal/Zip Code: 98902 Central Pre-Mix Concrete Co., a member of the Oldcastle Materials Northwest Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality r...
FOLIO Investing is seeking a Series 7 Licensed Institutional Client Services Representative to join our world-class customer service department. Responsibilities: Provide member service and support to Folio’s Registered Investment Advisors and retail clients Adhere to compliance/risk procedures and exhibit detailed attention to disclosure policies by maintaining focus on clients' best interests...
Job Purpose: Growing company is seeking an to fill entry level position in our front office. Applicants should have strong background in Microsoft Office Package and medical billing experience is a plus. Be proficient with office equipment and have strong customer service skills. This position is Part-time 3 days a week 8:00AM-4:30PM. Applicant MUST have a clean criminal background, be able to pa...
Customer Support Specialist - Location: Fillmore, CA Utilizes customer service, professionalism and self direction to assist our customers....
Position Description: Hiring temporary, bi-lingual (Spanish)work-at-home agents to work with Teleflora At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 70 years. All of our floral arrangements are professionally arranged by a local florist using only the freshest flowers available, and each gift is personally delivered in a vase - in most ...
CHShas an exciting opportunity in our Crop Nutrients division. We are looking for a Customer Service Representativeto provide a high level of customer service to support sales, supply and logistics. You must have excellent communication skills, both verbal and written, along with excellent customer service skills. You will: Build strong customer relationships through direct customer contact via ...
Position/Job Description: The Technical Product Specialist is responsible for providing Technical Information, Technical Repair Knowledge, and Technical Troubleshooting for all Husqvarna Group Products. The Primary responsibility is to provide technical product support to our Distributors, Dealers, National Accounts and Customers (End User Escalations). Essential Duties: Respond to Husqvarna te...
PURPOSE: This position responds to all incoming calls and member walk-ins. Provides information as requested relating to enrollment, review of status, and claims. Identifies questions related to contract interpretation and claims processing. Researches payment of claims, coordination of benefit problems, enrollment issues, pharmacy issues, COBRA questions, and, as needed, employer group or provide...

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