Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 174243
We are looking for an enthusiastic Member Services Representative with a proficiency in medical terminology to interpret and clarify medical benefits and claims details to our members, providers and employers. The position requires at least two years of experience in the health care industry. A competitive benefits package includes medical, dental, vision, life & LTD, and 401k match. Servicing ...
Cutera (NASDAQ: CUTR) has been ranked on Forbes Magazine’s “200 Best Small Companies.” We design, develop, manufacture, and market medical instruments used in dermatology for advanced energy-based medical aesthetic solutions. Founded in 1998, the corporate headquarters for the Company is located in Brisbane, CA (just outside of San Francisco) and we are proud to manufacturer all of our systems and...
Overview: Train new account executives during Zywave “boot camp” for on boarding new hires. Train existing account executives to facilitate skill enhancement. Develop new sales training curriculum to support the team to be a world class sales organization. Responsibilities: Conduct training sessions for new account executive boot camp. This includes industry, customer, product and sales proce...
Job Description: Expanding call center needs your customer service expertise! Training provided, full time hours, easily bussable in the U-District near I-5. Positive work environment; potlucks, birthdays, compassionate HR department. Especially if you have previous experience handling any collections. Inbound calls, no sales. Private company contracted with Department of Transportation. Wonderfu...
To provide customers with a service level that exceeds their expectations as it relates to fulfillment of inquiries, order placement assistance, terms and conditions questions, warranty and service needs and shipping and freight information Responsibilities: Handle and take ownership of any inquiries and/or problems brought forward by an internal or external customer. In addition help resolve is...
Title: Customer Operations Analyst Location: San Jose, CA Duration: 6 mos+ (renewable per quarter) Experis has an immediate position for a Customer Operations Analyst with the following skills: - Requires a BS/BA degree or equivalent plus 4-6 years related customer support experience, project management experience or business experience. - Ability to work as a team member in a cross-functiona...
Service Center Representative CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the...
Customer Service Intake Associate CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is...
Description DISH's 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Service representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Requirem...
POSITION PURPOSE - The Contact Center Supervisor manages a team of 10 - 15 associates in a contact center environment that provides quality customer service to Home Depot associates by resolving concerns regarding order status, deliveries, and inventory levels. Duties may include personnel issues, training, and customer service. Duties include: - Supervising, coaching and providing counsel to con...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Retail Sales and Customer Service Associates (Storefront and Online) RC Planet is looking for friendly and motivated individuals who want to help our customers experience all the RC fun that is out there! Associates will be: Professional and friendly in all interactions. Punctual and reliable. Focused on increasing sales and customer retention through promotions, merchandising and excellent ...
We are looking to fill quite a few Customer Support positions. Apply today. Duties may include maintaining ongoing relationships, providing support and resolving problems for customers. Assisting in studies to determine customer incentives and developing and preparing proposals for customer leads. Additional duties may include distributing mail, filing, faxing, copying, and processing forms, typi...
Build Your Future in the Shooting Sports the power of passion ATK Sporting Group is a global manufacturer and marketer of branded consumer products. Our brands include iconic names such as a Bushnell, Bolle, Butler Creek, Gold Tip, Hoppe’s, Primos, Serengeti, Uncle Mike’s, BLACKHAWK! and Champion. Our product lines enhance the enjoyment of every outdoor pursuit. We constantly explore emerging te...
Job Overview: The Physician Relations Representative is field based and is responsible for maintaining effective relationships with all facets of the provider community. The position is responsible for provider education, facilitation and resolution of complex, urgent problems. In addition, the Provider Relations Representative ensures compliance with Federal and State guidelines pertaining to ne...
You're ambitious and confident, ready for a challenge and looking for the right opportunity. You want a career with a company that enables you to achieve your highest potential while rewarding you for your efforts. Ameriprise Auto & Home Insurance is a division of Ameriprise Financial, a FORTUNE 500 ® company, and one of the fastest growing insurance companies in the country. Through our exclusive...
Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community. So if you're tal...
UTC Aerospace Systems is one of the world's largest suppliers of technologically advanced aerospace and defense products. We design, manufacture and service systems and components and provide integrated solutions for commercial, regional, business and military aircraft, helicopters and other platforms. We are also a major supplier to international space programs. In 2012, UTC Aerospace Systems wa...
Do you want to advance your technological career and become part of a fast growing organization? Do you want to work for the leading Web Hosting Company in the world? Look no further! Bluehost is hiring several Technical Suport Level 1 Web Advisor for our Orem, Utah location! Our Web Advisors are top notch in the industry and troubleshoot technical issues for customers via phone, email and chat. ...
• Do you have a proven ability to learn computer systems quickly and navigate programs with ease? • Can you anticipate the needs of others and act quickly to help them? • Do you establish immediate rapport and develop friendships over the telephone and in the office? • Do you take a logical and systematic approach to diagnosis and problem solving? • Are you a gifted writer with the ability to ...

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