Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 174047
Service Delivery Coordinator Zipline, LLC is currently seeking an experienced Service Delivery Coordinator to join our team. Job Description: The Service Delivery Coordinator (contractor) is responsible for ensuring exceptional customer satisfaction by scheduling the necessary resources, labor, and materials to complete the assigned jobs on a daily basis. This position works in conjunction with...
Company Confidential Mundelein, IL, 60060
Contract Furniture Installation Company located in Mundelein, Il is currently hiring a project coordinator. General responsibilities include but are not limited to the following: -Scheduling furniture installations with customers. -Professionally managing and maintaining customer schedule expectations within alloted time frame of project. -Clearly communicate any issues or concerns with custom...
S3 is looking for an experienced Customer / Technical Support Specialist to work for our largest healthcare client in Miami, FL. Please apply immediately if qualified and interested!! Job Description: Responsibilities: · Provide PC, software and telecom technical support to company team members as part of IT Help Desk. · Respond to phone and email requests for technical assistance in a call ce...
Service Delivery Coordinator Zipline, LLC is currently seeking an experienced Service Delivery Coordinator to join our team. Job Description: The Service Delivery Coordinator (contractor) is responsible for ensuring exceptional customer satisfaction by scheduling the necessary resources, labor, and materials to complete the assigned jobs on a daily basis. This position works in conjunction with...
Service Delivery Coordinator Zipline, LLC is currently seeking an experienced Service Delivery Coordinator to join our team. Job Description: The Service Delivery Coordinator (contractor) is responsible for ensuring exceptional customer satisfaction by scheduling the necessary resources, labor, and materials to complete the assigned jobs on a daily basis. This position works in conjunction with...
Product Support Specialist Vertex Inc. is currently looking for an energetic and enthusiastic Product Support Specialist. This person provides first- and second-level product support to customers as necessary involving moderately complex issues. Possesses thorough depth and breadth of product knowledge and knowledge of users' applications. Performs some on-site client work. Performs on-site troub...
If you enjoy working with the public, possess excellent interpersonal and telephone skills and have a happy, outgoing personality, this Storage Counselor job is for you. Sales or rental related experience is a plus. We are a large, well-established, fast paced storage facility in Point Richmond, and have a small friendly office with a staff of five. You will be doing a variety of tasks, including...
Company Confidential Bedford, OH, 44146
An auto dealership on the eastside of Cleveland is seeking a qualified and experienced Assistant Automotive Service Manager. You will be responsible for assisting the Service Manager in directing and coordinating all activities of auto personnel, evaluating costs, obtaining supplies, materials and parts needed to maintain and repair vehicles. You will also ensure that the equipment, garage and sto...
The Implementation Consultant position will be responsible for actively facilitating the implementation of JK Group products and programs, for both new and existing clients, by leading the requirements gathering, product configuration,client training and overall implementation process. This will include documenting requirements utilizing standard templates that would enable a successful developmen...
Recruiter to contact: Armando Lemus Job Title: Field Support Specialist Location: Lincolnshire, IL Compensation: $18.30/hr Assignment Length: Contract-3+ months Description: The Field Support Specialists are the primary contact with our Field partners in handling incoming phone calls and Third Party Customer Service forms to ensure timely completion of customer requests. Will interact frequ...
The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles. The key responsibilities and accountabilities are: Provides worl...
Bilingual Recruiter We are seeking to fill an immediate opening for a Bilingual Recruiter position in our Fresno CA branch. The position is full time. The ideal candidate must be knowledgeable of operations of recruiting, orientations, payroll and on-boarding process. Employment Type Full-Time Experience In light industrial staffing a plus Industry Light Industrial Warehousing, Employment - Re...
Customer Care Representative I If you're a job seeker, Express Employment Professionals will assess your skills and work with you to find a job that fits your needs and abilities. Express Employment Professionals provides job opportunities in a variety of areas. Applicants never pay a fee at Express, and you can become eligible for benefits such as medical insurance, holiday pay, vacation pay, re...
We have just created a new position on our team for admin/customer service/support. Growing firm offers training live, live webinar and online. Role involves interfacing with customers and assisting them by answering questions and assisting them with sign up for courses. Also, we plan and execute live events that require event management. Interested candidates must be skilled with the Microsoft S...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
Customer Service Representative If you're a job seeker, Express Employment Professionals will assess your skills and work with you to find a job that fits your needs and abilities. Express Employment Professionals provides job opportunities in a variety of areas. Applicants never pay a fee at Express, and you can become eligible for benefits such as medical insurance, holiday pay, vacation pay, r...
Professional Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by ...
The Job Window is seeking an Entry Level Direct Customer Service Representative for one of the leading Promotional Advertising and Retail Marketing Firms in the area. Our focus on customer service is unparalleled! The Goals Are Simple: every consumer must benefit from the promotions, every client must benefit from the services provided and every representative must benefit from the training and t...
Direct Customer Service Representative If you have great people skills and enjoy working with the public, we want to meet you! The Job Window is seeking a full-time Direct Customer Service Agent who is career minded and possesses unmatched people skills! This is an entry level opening NOT in a call center environment. As a result of clients placing a high value on a more personalized approach to...
The Job Window is seeking an Entry Level Direct Customer Service Representative for one of the leading Promotional Advertising and Retail Marketing Firms in the area. Our focus on customer service is unparalleled! The Goals Are Simple: every consumer must benefit from the promotions, every client must benefit from the services provided and every representative must benefit from the training and t...

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