Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 173829
Description Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results. Requirements A successful Marketi...
Description The Customer Retention Department is unique in that it has elements of Marketing, Operations, Strategy and Advanced Analytics. The department is highly visible with the Executive Leadership and drives one of the top key metrics for DISH - customer churn rates. Marketing: We create and manage all customer communication touch points to include web, email, print, television commercials ...
Description DISH Network is an industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, we've been the ideal workplace for people with adventurous spirit and creativity, smart risk takers and aggressive winners - all those for whom the status quo just isn't enough. Our Fortune 200 Company continues to redefine the curve in entertainment and content distributio...
Job Description: Data Entry Salary: up to 27,000 DOE Do you enjoy getting creative and creating reports and documents by entering data from a database. This reputable well known company in Fremont is looking for a Data Entry candidate who is driven and a golden asset to the company. If you are looking for work experience, and a good work and life balance with a supportive energetic team then app...
Company Confidential Oklahoma City, OK, 73112
Assistant General Manager: Provide sales and operational support to center by administering the proper usage of sales procedures, increase lead efficiency, customer service and general operational support. The Assistant General Manager reports directly to the Area General Manager. Essential functions: Maintain customer satisfaction and achieve corporation’s sales goals. Evaluate and recommend ...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Inbound Customer Service Representative/ Equipment Service Representative The Equipment Service Representative (ESR) provides service and support to established and new, internal and external, customers in a contact center environment. An ESR is responsible for handling routine customer service inquiries, as well as escalation calls, related to mechanical service calls and general customer servic...
About Ameriprise Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your assion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a ifference in your community. ...
First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and ...
Job Description: This Data Entry/Word Processors Position Features: ? Room For Growth ? Great Locations ? Bart Accessible ? Great Pay to $35K Immediate need for data entry/word processors seeking room for growth, great locations and bart accessibility. Over 55 words per minute, organized and professional will be keys to success in this growing, well-known organization. Will be responsible fo...
RECORD KEEPERS LLC is seeking a strong customer service and detail oriented person who is great at multi-tasking to work Monday through Friday, 8am to 5pm. Duties include Customer Service and Administrative Support. Starting pay is $14.75 an hour plus a complete benefits package which includes paid time off, health insurance, a simple IRA and more. Please send resume....
Job Title: Online Service Agent - Job# 0380 Department: Customer Service Center (CSC) Reports To: Customer Loyalty Lead FLSA Status: Non-Exempt/Hourly Location: Fremont, CA Job Description Overview: The Online Service Agent must be able to thrive in a fast-paced work environment where technical support & customer service skills are the keys to success. Monitor various web discussion forums a...
Happy Valley Marketing Solutions is an Event / Promotions and Planning firm in the State College area. We are looking for innovative, team-oriented individuals who enjoy working with others in a fast paced environment and maintaining relationships with our prestigious clientele. Purpose of Position: The main focus of this position is to promote our clients brand names by developing and support...
Company Confidential South Bend, IN
Expanding at a tremendous rate, Xtra Mile Marketing Solutions specializes in marketing and ad campaigns for some of the biggest names in Fortune 500. We are looking for enthusiastic, career minded, self-motivated individuals for the Customer Service, Management, and Marketing Representative positions to work in a professional marketing environment. Extensive management opportunities are availabl...
Have a Ripple Effect on your Career! Voted as "One of the Best Places to Work" and included in Inc. Top 500 Fastest Growing Private Companies for 4 years running, Waterfilters.net is a leader in providing water filter solutions. Waterfilters.net is a passionate, family-owned business looking for the next leaders that share our core values and vision to join our innovative team. This is a great c...
Job Description: This Data Entry Operator Position Features: ? Variety Of Tasks ? Competitve Pay ? Training ? Great Pay to $30K Immediate need for data entry operator seeking variety of tasks, competitve pay and training. Excellent typing skills, 8000+ kph and dependability will be keys to success in this well-known, stable organization. Will be responsible for data entry, filing and light r...
Hospitality Rep - Full Time Sales Training Position ASAP! Gem City Marketing, Inc. is now offering positions at the entry level for sales and marketing. Our firm has a very high success rate of developing people with RESTAURANT & RETAIL experience into TOP PERFORMERS in a management capacity. We are seeking inexperienced professionals that would like to take their “Winning Mindsets" and apply the...
Debt Counselor - BUFFALO Office Our Debt Counselors manage and collect delinquent accounts. Our consultative approach helps debtors identify the most suitable way to resolve a balance in the best interests of all parties. As a Debt Counselor, you must meet daily, weekly and monthly goals as set by management at the company. All Collection Professionals will make between 125-200 phone calls per d...
CUSTOMER SERVICE REPRESENTATIVE - FASHION INDUSTRY OPPORTUNITY! Do you love shoes or know anyone who does? Do you love to talk to people? At Aetrex, we are looking for a Top Customer Service Representative who is passionate about connecting with people and delivering unforgettable customer service experience. To succeed in this position, you will: Be very friendly Love to chat with people on t...
SUMMARY OF KEY JOB FUNCTION: PromptCare, a leading regional provider of specialty respiratory products and infusion therapy services in the home setting, is looking for a Team Lead to join our enteral therapy patient admissions team in Clark, NJ. The primary focus of this position is the day-to-day on-boarding of new enteral therapy patients onto PromptCare’s service. The successful candidate ens...

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