Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12549
The Corporate Office is seeking an customer service rep. Skills/Qualifications: handle heavy phones, greet customers, make appointments, computer savvy, Must be bilingual in English and Spanish Please apply...
Company Confidential Commack, NY, 11725
Nutritional supplement company, looking for a full time employee with strong communication skills. Will be answering phones/emails related to customer service inquiries, membership programs, and product information. Must be able to handle high a volume of calls and have excellent people skills. Experience in customer service and/or health product sales a plus. Position offers Medical and Dental Be...
Superior Access is seeking aPersonal Lines Account Manager. This position involves the quoting and potential binding of applications from SAIS Agents and Carriers. The Account Manager will apply eligibility standards of available carriers, and process applications and other agent requests to fulfill both carrier and company guidelines. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: ·...
If you have great people skills and enjoy working with the public, we want to meet you! Shane Co. is seeking a full-time Customer Service Associate who is career minded and possesses unmatched people skills. Our customers place a high value on the more personalized approach and excellent customer service delivered by our customer service team. We are seeking candidates who are outgoing, personable...
We are looking for DEPENDABLE employees to start May 5th in a paid training class. Are you looking for a career and not just a job? Then Xerox might be what you're looking for. Learn to support our Healthcare, Pharmacy and Insurance Industry by responding to inbound customer inquiry calls in a call center environment. We offer paid training, a generous benefit package including paid time off, and...
Customer Service Coordinator As a Customer Service Coordinator you will play an integral role in trouble shooting technical issues, reconciling billing inquiries, and facilitating the resolution of general support questions with the highest degree of courtesy and professionalism. The ideal candidate will be detailed-oriented, have the ability to work in a fast-paced environment and have excellent...
Multiple
This is a seasonal position beginning May 5 and lasting through August. It is 30 hours per week and includes Saturdays 9:00 AM – 1:00 PM. The pay rate is $12.25/hour. We have openings in the following AAA District Offices: North Metro, 5140 W. 120 Avenue, Unit 300, Westminster, CO 80020 West Metro, 3850 Wadsworth Blve, Wheat Ridge, CO 80033 Colorado Springs, 3525 N. Carefree Cir., Colorado Springs...
We are looking for a professional individual with sharp customer service skills. We're located in Hoboken, New Jersey. We seek someone who has the ability to think on their feet, manage their time and use good judgment in communications and decision-making. This is a full time position and we do offer paid training! About the Job: Explain our products and services to both new and existing customer...
Do you enjoy helping others? Do you find it rewarding when you have solved a customer's problem? Is working for an award winning organization with a team of other professionals committed to world class customer service a place that you'd like to grow your career? If your answer is yes, then apply for the Customer Service Representative role today. We want people like you that will help us continue...
Invitation Only Career night on May 15th! For consideration and to receive your personal invitation, APPLY NOW POSITIONS AVAILABLE FOR BOTH OUTBOUND AND INBOUND VACATION SALES ADVISORS Top Sales Agents earn up to $75,000 Contact us at 407-722-3099 As an Outbound Vacation Sales Advisor, you will sell vacation packages to Hilton guests and Hilton Honors Members over the phone with the requirement th...
Fast growing Orange county based Home Medical Equipment Company has openings for experienced Customer Service Representatives, Patient Service Technicians, and Respiratory Therapist. We provide home medical equipment and supplies to patients in the home environment * MUST have experience in the HOME MEDICAL EQUIPMENT industry to be considered * Job Purpose Customer Service Representative Serves cu...
Work Schedule: Mon-Thurs 12:30 PM - 9:00 PM and Fri 10:30 AM - 7:00 PM, alternating Sat shift of 4 hours The pay rate is $12.50/hr plus bonus ESSENTIAL DUTIES AND RESPONSIBILITIES: Extensive phone contact required. Review patient account and back up documentation to determine the nature and extent of problem and any actions taken by patient or third party payers. Communicate with patient by phone...
We have an immediate position for a experienced e-commerce support team member with experience in PHP. The position is available to applicants in the United States ONLY with the ability to work in our Los Angeles office. Job Title: E-Commerce Support Representative Qualified applicants will be able to meet the following expectations: Setup new clients for our e-commerce system. Support existing cl...
Responsibilities include fielding inquires by phone, email, and written correspondence from residents, researching resident inquires with community staff to determine resolution, communicating those resolutions to residents, assisting in resident retention, and other duties as assigned. *Hours are: 2 days a week 8:45a – 6p 2 days a week 9:45a – 7p Saturday 9a to 4p Qualifications: Qualified candid...
We are seeking hard workers with upbeat, motivated attitudes to add to our sales and marketing firm in the New Jersey area. We are looking for candidates that can teach and train. You must also be able to work hands-on with customers and clients. Must be able to teach, train, and develop other employees in the sales and marketing industry. Receptionist, Customer Service Reps, and sales associates...
Micro Center is one of the nation?s leading computer and electronics retailers, offering over 35,000 products in large, well-furnished regional stores. We provide the industry's most compelling and customer-oriented shopping environment, with twelve dedicated product and service departments and the most knowledgeable staff in the business. An industry pioneer when we started in 1979 in Columbus, O...
Customer Service Professionals Silverleaf Resorts Silverleaf Resorts Inc. is a company structured around four defining qualities: Value, variety, convenience and flexibility. The growing popularity of the Silverleaf brand has led to the eventual expansion to 14 properties. In 1999 Forbes Magazine ranked Silverleaf in the Top 100 of the Top 200 Best Small Business Companies and we have successfully...
Busy manufacturing company located in Santa Ana/South Coast Plaza area is looking for Customer Service Reps for their Technical Services call center. Must have outstanding communication skills, bilingual a plus, but not necessary, good cognitive thinking skills and enjoy helping people. Flexible hours between 5am - 8pm and must be available to work one weekend day per month. $13 - $15 per hour dep...
Play a vital role in the customer banking experience at Chase! As part of JPMorgan Chase, a leading global financial services firm, Chase has over 5,000 locations where our Tellers are the first and most frequent point of contact with our customers. Through face-to-face interactions with customers, you will have the opportunity to provide top-notch customer service by handling financial transactio...
Application Administrator Mclean Va position Overview This position is to support Identity and Access management system and provide administration support to the team. The role will require strong system administration experience along with knowledge of management and support of information security and system access infrastructure. The ideal candidate will exhibit strong ability to work in a team...
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