Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13725
CareersUSA, a leader in the staffing industry with 33 years of experience, has multiple job opportunities for you: Numerous clients are seeking Customer Service Representatives / Inbound and Outbound Call Center Representatives in Feasterville, PA. Earn $9 to $13 per hour at these full-time, temporary and temp-to-hire positions. Work 40 hours per week, Monday - Friday. Seeking candidates who are f...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client has multiple openings for Inside Sales / Telesales (Inbound / Outbound) Bilingual: English / Spanish - Call Center in West Palm Beach, FL. Earn $16.00 per hour plus commissions at these full-time, permanent positions. Work 40+ hours per week. Work a flexible schedule, Mon...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Customer Service Representatives / Call Center Representatives in Fort Lauderdale, FL. Earn $9.00 to $12.00 per hour at these full-time, temporary and temp-to-hire positions. Job Description: Receive inbound and make outbound calls Provide support to vendors an...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client in the home improvement business is seeking an Event Marketing Representative in Myrtle Beach, SC. Earn $12.00 per hour at this part-time, temporary position. Work Friday, Saturday and Sunday, 20 hours per week. Hours and schedule vary between 8:00 AM - 10:00 PM. Job Desc...
CareersUSA, a leader in the staffing industry with over 32 years of experience, has another job opportunity for you: Our client is seeking a Bilingual (English/Spanish) Pier Check-in Agent in Riviera Beach, FL. Earn $8.00 per hour at this part-time, temporary position. Work every other day including holidays and weekends. Must be available to work as early as 7:30 AM and work as late as 6:00 PM. P...
CareersUSA, a leader in the staffing industry with over 32 years of experience, has another job opportunity for you: Our client is seeking Customer Service Representatives and Collections Representatives in Wilmington, DE. Earn $14.00 per hour at these full-time, temporary positions. Work 40 hours per week, Monday - Friday, 8:00 AM - 5:00 PM. Job Description: Initial responsibilities will be focus...
Customer Service Representative/Teller – San Bernardino and Jurupa Valley, CA Company Overview: Cashback Payday Advance opened its first location in San Bernardino, CA in 2003. The company has always provided an outstanding service experience for our Southern California customers. We understand the stressfulness involved in applying for any sort of loan; therefore, we have built our company around...
CareersUSA, a leader in the staffing industry with over 32 years of experience, has multiple job opportunities for you: Numerous clients are seeking Office Support, Customer Service Representatives, Call Center Representatives and Telemarketing Representatives in Cherry Hill, NJ. Earn $10 to $12 per hour at these full-time, temporary and temp-to-hire positions. Positions include responsibilities s...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Customer Service Representatives / Call Center Representatives in Miami, FL. Earn $8.00 to $9.00 per hour at these full-time, temporary and temp-to-hire positions. Work 40 hours per week, Monday - Friday, 9:00 AM to 5:00 PM. Job Description: Receive inbound and...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Customer Service Representatives / Sales Representatives for a great company in Boynton Beach, FL. Earn $10.00 - $14.00 per hour at these full-time, temp-to-hire positions. Call Center Representatives and Managerial positions available. Work 40+ hours per week....
CareersUSA, a leader in the staffing industry with over 33 years of experience has another job opportunity for you: Our client is seeking Collections Representatives in Feasterville, PA. Earn $10.00 - $12.50 per hour at these full-time, temp-to-hire positions. Once hired permanently to work for our client, you are eligible for raises, commissions, bonuses and benefits. Work Monday - Friday, 3 days...
Customer Service Rep- Wheatfield, NY Viatran(www.viatran.com) is a worldwide leader providing innovative pressure and level instruments. For half a century, Viatran has been solving pressure, level measurement, extreme temperature, and fast response problems in some of the toughest application environments. Viatran pressure sensors, level measurement sensors and transmitters are designed for appli...
Boston, 02139
Test Posting. Do Not Apply! FakeJob posted for testing purpose. JobBody Herex-This position is located in the Supervisor's Office of the Humboldt-Toiyabe (H-T) National Forest, in the Recreation, Engineering, Lands, & Minerals (RELM) Staff. The incumbent is responsible for strategic oversight and development of the Special Use Program. The position reports to the RELM Staff Officer and has four pr...
eBay Enterprise helps companies of all sizes drive commerce growth -delivering exceptional, engaging shopping experiences online and offline. eBay Enterprise enables omnichannel commerce, multichannel retailing and digital marketing for the world's premier retailers and brands. eBay Enterprise's comprehensive omnichannel strategies and solutions, including commerce technologies, multichannel opera...
International Support Manager, Biotech Instrumentation As the Manager of International Support, Biotech Instrumentation, you will be responsible for supporting all international dealer and subsidiary activities relating to the BioProfile line of instruments. This will include heavy interface with Nova’s international dealers, trouble shooting, providing administrative and logistical support, as we...
Sr. Director Customer Support Job Description: We have an exciting new opportunity to lead our customer support division for wireless telecommunication technologies. Responsibilities: Ensure the efficient operation of the Customer Support functions Build a Customer training organization Establish strategic plans and objectives for Customer Support and Delivery team Manage all Customer Support func...
Subject Matter Expert (SME) responsible for defining, deploying, managing and supporting a consistent governance, risk management, and regulatory compliance framework for the Financial Services Sector Strategic Outsourcing Line of Business (SO LoB). This individual reports to the Global Regulatory (GR) and Cyber Security Management (CSM) Financial Services Sector (FSS) Regulatory Management Direct...
This role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted Service Level Agreements (SLA). They may also perform Installs, Moves, Adds and Change (IMAC) activities, as well as data backup and restore on certain accounts, for clients. They are responsible for resolvin...
The Delivery Project Executive (DPE) is the primary focal point for service delivery activities on a large complex contract and develops account support program objectives. The DPE will lead individuals and teams by setting direction, communicating, and exhibiting effective leadership behaviors to manage delivery of services and processes. This role will also provide expert leadership to support t...
Empowered. Innovative. Inspiring. Creative. Intense. These are all words we use to describe life at SoftLayer, an IBM Company. SoftLayer is looking for detail-oriented team members to join our Network Operations Center who demonstrate exceptional customer service, analytical, communication and time management skills. Essential Duties: •Responsible for monitoring the health of the SoftLayer Network...

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