Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14412
Panama City, 32401
newtoday.jpg Customer Serv Customer Greeter/ Office Assistant needed to help at the area's largest used car dealership. No exp. is necessary, we will train. Apply in person 5 East 15th St, Panama City. Web Id 34296155...
Company Confidential Milton, 32570
Customer Serv. Rest Area Attendants needed at the Santa Rosa I-10 rest areas. Must have clean bkgrnd, drug/alcohol free. Individuals with disabilities preferred. NO FELONIES- NO EXCEPTIONS! 850-623-93200. Web ID#: 34260230...
DME Insurance Billing Specialist Local DME company looking for a detailed-oriented self starter with strong communication skills who is not afraid of work for our insurance billing department. Previous experience is preferred but not required. Any previous medical office experience is a plus. Apply in person or send resume to Resp-I-Care, 648 Eastern Star Road., Kpt. TN 37663, fax (423)349-9059, e...
Dry Cleaning Customer Service Representative for Multi-location operations. We are looking for hard working, career minded individuals who likes working in a fast-paced environment. Must have strong customer service and computer skills; be able to work in an unsupervised environment; possess strong problem solving abilities and attention to details. Some knowledge of clothing, fabrics or some sewi...
Customs Compliance Rep Office in Saline looking for individual for afternoon and midnight shifts must be able to work weekends. Will train the right person – Must have excellent written and oral communications as well as possess a strong attention to detail and able to multitask with ease. Customer service oriented with great organizational skills. Background in transportation a plus. Email kamcfa...
Req# 155296BR Position Title Business Wireless Technical Support Specialist Position Summary Supports all product types for end-users with large business account client. Answers telephone, written, or Internet-based inquiries of both basic and complex technical nature supporting the company's products and services. Support is primarily related to external clients, but they may also assist and advi...
Description A Fortune 200 company with 2011 revenues surpassing $14 billion, DISH aggressively recruits energetic, driven and intelligent individuals who embrace the three core values of the company's culture - pride, adventure and winning. This internal mantra encourages staff to exceed expectations, overcome obstacles and embrace a competitive spirit in an effort to separate excellence from medi...
Description Position Summary: A Penske Part-Time Rental Representative is perfect for a driven individual who will thrive in an entrepreneurial environment and must have the desire to improve their skills. You will be actively involved with the sales, administrative, service, and operations teams. This is an excellent Entry Level opportunity to begin an exciting career with the nation's leading tr...
Job Description: This Customer Service Position Features: ? Advancement ? Location ? Stable Immediate need for customer service seeking advancement, location and stable . Detail oriented , organized and professional will be keys to success in this growing, well-known, high tech organization. Will be responsible for customer service , data entry and sales for Business Services - Other company. . Ap...
Coastal Connections, Inc. a nonprofit agency in Amesbury, MA providing programs and services to individuals with developmental disabilities is currently hiring for Paraprofessional Direct Care Staff Full time, year round, competitive benefits package. Coastal Connections, Inc. is an EEO employer. Experience working with individuals with developmental disabilities required, a willingness to learn a...
The tour Verification Agent's mission is to verify and ensure that all tours are accounted for and properly coded to maximize our pipeline and assure accuracy and consistency among all sites. Also, the Tour Verification Agent is responsible for collecting all no show and rack rate fees; as well as discovery calls. What will I be doing? Seek the direction of the Customer Care/Concierge management t...
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries — Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint — we serve the largest and most respected organizations, institutions, corporations and government entities worldwide. Job Description We are currently seeking an experienced H...
Processes group reservation information including rooming lists, suites, resumes and billing requirements. Communicates and verifies information between Meeting Planners, Housing Bureaus, Meetings and Conventions and Front Office. Processes reservation req What will it be like to work for this Hilton Worldwide Brand? What began with the worldÆs most iconic hotel is now the worldÆs most iconic port...
Description DISH Network Corporation (NASDAQ: DISH), a Fortune 200 company with over 25,000 employees and annual revenues exceeding $14B, provides over 14 million satellite TV customers with the highest quality programming and technology with a line-up of more than 200 national HD channels, the most international channels, and award-winning HD and DVR technology. We aggressively recruit energetic,...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Representa...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Representa...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Representa...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Representa...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Representa...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Representa...
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