Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 173868
Job Description: This Data Entry Operator Position Features: ? Variety Of Tasks ? Competitve Pay ? Training ? Great Pay to $30K Immediate need for data entry operator seeking variety of tasks, competitve pay and training. Excellent typing skills, 8000+ kph and dependability will be keys to success in this well-known, stable organization. Will be responsible for data entry, filing and light r...
Hospitality Rep - Full Time Sales Training Position ASAP! Gem City Marketing, Inc. is now offering positions at the entry level for sales and marketing. Our firm has a very high success rate of developing people with RESTAURANT & RETAIL experience into TOP PERFORMERS in a management capacity. We are seeking inexperienced professionals that would like to take their “Winning Mindsets" and apply the...
Debt Counselor - BUFFALO Office Our Debt Counselors manage and collect delinquent accounts. Our consultative approach helps debtors identify the most suitable way to resolve a balance in the best interests of all parties. As a Debt Counselor, you must meet daily, weekly and monthly goals as set by management at the company. All Collection Professionals will make between 125-200 phone calls per d...
CUSTOMER SERVICE REPRESENTATIVE - FASHION INDUSTRY OPPORTUNITY! Do you love shoes or know anyone who does? Do you love to talk to people? At Aetrex, we are looking for a Top Customer Service Representative who is passionate about connecting with people and delivering unforgettable customer service experience. To succeed in this position, you will: Be very friendly Love to chat with people on t...
SUMMARY OF KEY JOB FUNCTION: PromptCare, a leading regional provider of specialty respiratory products and infusion therapy services in the home setting, is looking for a Team Lead to join our enteral therapy patient admissions team in Clark, NJ. The primary focus of this position is the day-to-day on-boarding of new enteral therapy patients onto PromptCare’s service. The successful candidate ens...
Have you outgrown your restaurant job? Are you tired of the retail environment? Are your people skills too good to be limited behind a bar? We are seeking individuals with retail and/or hospitality experience looking for a career in customer service. United Energy Services has recently expanded into Northern California and is excited to introduce our new training initiative. We specialize in d...
Adecco is assisting a local client in recruiting for a current Call Center Representative - Customer Service job in Northeast side of Indianapolis. This is for a long-term temporary opportunity. As a Customer Service Representative you will interact with customers via telephone to provide information, process transactions, and reply to inquiries about products and services. You will also be charge...
Customer Support Specialist - Location: Flower Mound, TX Utilizes customer service, professionalism and self direction to assist our customers....
Responsible for the overall development, direction, growth, and management of a strategic client relationship with DISA. Develops/cultivates senior level relationships with existing and new clients ultimately leading to a more robust relationship with consequential revenue and profit growth. Responsible for account strategy, profit and loss, plan execution, program management, lifecycle management...
Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Our award winning Customer Support Specialists help our customers by offering solutions, identifying opportunities and serving millions of customers - one at a time. What does it take to help our customers with their advanced technical inquiries? A ...
Leads team that will have end-to-end responsibility for, and be the single point of contact for AT&T Government Solutions Healthcare programs to include, one or more strategic Federal government accounts; HHS, VA, SSA, etc.). Responsible for the overall development, direction, and management of the client relationship. Develops/cultivates senior level relationships with existing clients ultimately...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with cu...
At AT&T, our job is to deliver the future before anyone else. We do this with people. People who want to create and deliver new technology that can transform the lives of our customers, our communities and our society. Our professionals innovate every day, whether they are working on upgrading our wireless and broadband infrastructure or delivering new possibilities for our consumer and business c...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with cu...
Candidate(s) for this position will be responsible for providing help desk and network monitoring and management support for multiple custom networks/service applications in a 24X7 operations facility. Tasks include fault monitoring and management, troubleshooting, network and application management, configuration control, trouble ticket generation and management, and reports development and gener...
SelectOne Search is the Right Choice for your career search SelectOne Search is seeking an enthusiastic Help Desk Specialist for our client in Buffalo. This is a great direct hire opportunity to join an established and fast growing information technology firm that offers a full range of services. Candidates will be expected to provide timely and accurate support for clients via phone, email and r...
Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Our award winning Customer Support Specialists help our customers by offering solutions, identifying opportunities and serving millions of customers - one at a time. What does it take to help our customers with their advanced technical inquiries? A ...
Duties: - Deal directly with customers either by telephone or electronically - Respond promptly to customer requests - Set up new customer accounts - Provide pricing information to potential clients - Organize and document workflow processes - Keep records of client interactions - Follow up on client interactions - Prepare and distribute month end reports for several customers - Communica...
Leader in the staffing industry is currently seeking individuals to immediately fill the following full time, entry level positions in the Milwaukee area. 1st Shift Staffing Assistant/Dispatcher 2nd Shift Staffing Assistant/Dispatcher Job Summary: Position is vital in assuring timely and accurate filling of customer job orders. Responsibilities: -Determines and schedule orders for customers ...
The position will coordinate the auction process with the mortgage servicing companies, REO outsourcing vendors, mortgage insurance carriers, investors, title companies and valuation vendors to ensure applicable approvals have been received for liquidation. The position provides administrative support and will coordinate the consistency of data between the client and Company’s systems. Perform dut...

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.4.70.65-213
eTrustLogo