Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12185
Customer Service Representative Lane Transit District, one of the top transit systems in the nation in safety, overall performance, and innovation, is recruiting for the position of Customer Service Representative. This position is responsible for providing route and schedule information, selling and distributing fare instruments, maintaining fare inventory and cash fund, and providing exceptional...
First Class People. First Class Culture. First Class Careers. SkyWest Airlines Upgrade to a First Class Career at SkyWest Airlines Now Hiring Part Time Cross Utilized Agents Excellent travel privileges on our partner airline UNITED EXPRESS Operated by SkyWest Airlines For details on this position and to apply, please visit our website www.skywest.com/careers SkyWest is a committed equal opportunit...
SERVICE/REFINISHER TECHNICIAN Ethan Allen, local furniture store, looking for customer service technician. Experience with furniture refinishing required and basic upholstery knowledge. Must have excellent people skills, be organized, have computer skills and good follow thru. 30-40 hr/week. Some benefits available. ETHAN ALLEN Email PDF Resume to: ***** Carolyn Mann 614-888-8865 x222...
L1 Customer Analyst Self motivated, excellent communicator with customer support and some technical skills wanted. Visit besttransport.com/careers.html for more information. Send resume to ***** This listing brought to you by The Columbus Dispatch and www.columbusjobs.com/monster....
CUSTOMER SERVICE REPRESENTATIVE Sylvania, Ohio manufacturer of printing plates and cutting dies is looking for a part time customer service representative. Duties will include quoting, order entry & customer follow ups. Applicants must have experience in customer service, MS office programs, excellent communication & organizational abilities. Familiarity with packaging & printing industry a plus....
Service Representatives Customer Service Representative Lincare, a national respiratory company seeks a Service Representative and a Customer Service Representative. Service Representative position includes servicing patients in their home for oxygen and other medical needs. Candidates must have a warm personality, be over the age of 21. Must be able to lift 80 lbs on a regular basis and over 120...
CAL FARLEY'S Strengthening Children and Families Since 1939 Boys Ranch, located 36 miles NW of Amarillo has the following job opportunities: * ADVENTURE SPECIALIST * SINGLE HOUSE PARENT * SUMMER RECREATION ASSISTANTS For additional information visit our website at: www.calfarley.org or call 806-533-1253. (EOE)...
Concession Work - 5 hours a day 20 hours week, weekends included. Apply at High Plains Bingo, 3701 Plains, Mon.- Thu., 10:30am-3pm...
We are currently seeking a Full-time Customer Service Rep who aspires to excel in his/her role by offering the best customer service in helping members and/or pharmacy personnel with their pharmacy-related questions. Requirements include, but are not limited to, a minimum of one-year of call center experience, strong customer service skills, and the desire to deliver outstanding customer service....
ENTRY LEVEL MARKETING - MANAGEMENT - ADVERTISING - CUSTOMER SERVICE - SALES New Vision Marketing & Management is a consistently growing company providing marketing, advertising AND consulting services to large corporations. We identify and develop new streams of revenue for our clients through unique advertising strategies including lead generation, events, promotions, and innovative marketing sol...
Operations Agents Prospect Airport Services DFW Airport To work at the Ticket Counter at DFW Airport. Requirements: Long Periods of standing, ability to lift baggage, & skills necessary to interface with customers Apply Today ***** The Dallas Morning News - 03/23/2014...
Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: * Attracts potential customers by answering product and service questions; suggesting information about other products and services. * Opens customer accounts by recording account information. * Maintains customer records by updating account information. * Resolves product or...
ARE YOU LOOKING FOR SOMETHING NEW? New Light Marketing is continuing to expand and currently looking for new applicants to add to our Customer Service and Junior Marketing department. We are looking for experienced customer service or retail representatives that we can additionally train to mold to our clients needs. New Light is looking for motivated individuals who have a competitive edge and ar...
CUSTOMER SERVICE / MANAGEMENT / MARKETING - ENTRY LEVEL - Do you have experience in the Customer Service, Retail or Hospitality industry and are looking for a CAREER rather than just a job? Performance Marketing is looking to build its organization around high-energy, hardworking individuals with excellent COMMUNICATION skills. We respect the high level of people skills and hard work it requires t...
CUSTOMER SERVICE / MANAGEMENT / MARKETING - ENTRY LEVEL - Do you have experience in the Customer Service, Retail or Hospitality industry and are looking for a CAREER rather than just a job? EPA Promotions is looking to build its organization around high-energy, hardworking individuals with excellent COMMUNICATION skills. We respect the high level of people skills and hard work it requires to succe...
Huntsman currently has an immediate opening for a dynamic individual with proven capability as a Delivery Creation Advisor for our Customer Focus Center located at our Corporate Administrative Headquarters in The Woodlands, Texas. Essential responsibilities of this position include but are not limited to the following: Delivery Management: Delivery Creation Advisor is responsible for the overall e...
International Catastrophe Insurance Managers, LLC in the Boulder, CO area is looking to fill a full-time opportunity with their organization for a Claims Examiner II position. The Claims Examiner II adjusts property and catastrophe claims as well as provides a full range of claims support and customer service for all of Boulder Claim’s operations. The Claims Examiner II will work closely with the...
Position Description: Responsibilities of the Pump Applications Representatives include, but are not limited to: • Ensure customer equipment requirements are met by interpreting specifications and applying Company product line. Create price proposal either from established pricing system or cost information. Prepare and submit proposal to end user, or Outside Sales Representative. Interface with E...
Job ID: 3103 Position Description: Are you looking to join a world class organization committed to excellence? Do you want to grow your career? Are you searching for challenging opportunities? Then we want to hear from you! Custom Sensors & Technologies (CST) is a worldwide specialist leader in sensing, control and motion products. Through its brands, CST offers customizable, reliable and efficien...
Firefly is Growing Nationwide! Do you find it exciting to meet new people? Do you like to be appreciatedfor your ability to provide helpful, quality service and getting things done the “right way?” You are concerned with accuracy and like to have the necessary training to become an expert. Even in difficult situations, you havegreat tact and charm Is this you? Then we need you as our Customer Serv...
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Answers for Customer Service Jobs

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Are there any legitimate customer service jobs?
A friend of mine would like to work from home in a customer service job. Are there any jobs out there that are legitimate? Thanks.
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I'm 19 years old and this is my first ever job & it's at CVS Pharmacy so I'm assuming it's going to be an entry level job. I'm getting orientation training. Basically, I'm confused as to what do I ...

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