Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 168706
Company Confidential Memphis, TN, 38117
Locally owned business needs FT outgoing, multi-tasking person who is self-motivated with good computer and verbal skills. Detailed professional who loves fashion and can work in a fast paced, friendly environment. Will train the right person. Sales experience required; medical or high end retail experience preferred. Stable job history with minimum 3 years experience. Salary plus medical, vision,...
Job Description: Outstanding opportunity to join this very visible, enthusiastic, and health oriented company in Seattle. Business is doing well and they are now ready to continue their rapid expansion. Because of that, they are ready to start 4 new customer service/client relation reps. You will be trained to handle a variety of client including both commercial and retail accounts. Your great pe...
O'Reilly Auto Parts has 57 straight years of continuous growth and over 69,000 team members at more than 4,200 stores and 27 distribution centers in 42 states. We are determined to be the industry leader in the auto parts industry and believe that our team members are the most important asset in our business. Each store is staffed with "Professional Parts People" who have made the commitment to d...
OM Solutions Inventory Support Specialist - Location: Cleveland, OH Responsible for implementing inventory management processes for maintaining inventory accuracy, accountability and control leading to reduced supply expense and increased operational efficiency for high dollar clinical and physician preferred products. Ensure data accuracy within a technology platform by working in accordance wit...
Customer Support Specialist - Location: Edwardsville, IL Utilizes customer service, professionalism and self direction to assist our customers....
Detailed Job Description Job title: Customer Service Representative Reporting to:Area Sales Director Salary: $42,000 - $100,000+ (Dependent on Experience, Skill, Training, and Customer Mix) Required Gross Margin: $35,000 per month Hours: Full Time Location: San Antonio, TX. Position Summary The position of Customer Service Representative(CSR) focuses on building and maintaining strong cust...
Part Time Customer Service: Weekend Focus The Pioneer Press Advertising Department is looking for a Part Time Call Center Rep to be part of our Classified Advertising Team with a focus on our obituary advertising customers. This customer service team takes inbound calls, process email, fax, and online advertising request from advertisers. If you enjoy: Answering customer questions & giving grea...
CSA (Customer Service Agent) will serve customers by providing information and services related to car rental. DUTIES: Process customer car rentals by entering information into the computer system at time of rental request. Analyze customer needs. Offer products and services to help meet customer needs. Resolve customer complaints by clarifying, determining cause, selecting and explaining th...
Job Description CHS has an exciting opportunity in our Crop Nutrients division. We are looking for a Customer Service Representative to provide a high level of customer service to support sales, supply and logistics. You must have excellent communication skills, both verbal and written, along with excellent customer service skills. You will: Build strong customer relationships through direct cus...
Senior Customer Service Representative - Network Health, Menasha, WI - 140027H Description Network Health a wholly owned subsidiary of Ministry Health Care is looking for a Senior Customer Service Representative who supports multiple lines of business for benefit interpretation, claims, authorizations and membership inquiries. Receives telephone inquiries from Members, Agents, Providers, Legal C...
First American Home Buyers Protection Corporation is growing again and we are looking for individuals who would like to grow along with us. START NEW-HIRE TRAINING ON MONDAY, OCTOBER 6TH 2014. We offer an extensive training program to help make you successful as you represent us in dealing with our valued customers. Our Associate Claims Resolution Representative (CR) position is the first step o...
Customer Service Representative Health Promotion, Network Health, Appleton, WI - 14002E7 Description Network Health, a wholly owned subsidiary of Ministry Health Care, is looking for a Customer Service Representative who supports multiple lines of business for wellness benefits and member inquiries. Receives telephone inquiries from Members. Provides excellent service to internal and external cu...
Randstad will be hosting a job fair on Wednesday, September 17th from 10-2 to recruit for qualified candidates for the Trade Customer Support Specialist position at Whirlpool in Knoxville. This is an opportunity for applicants to meet with the Randstad Representative on-site to determine your potential as a future employee! Please bring a copy of your updated resume for immediate review and submit...
Do you want to be part of a services company with both a proven record of success and planned growth? TriNet is a leading provider of a comprehensive human resources solution for small to medium-sized businesses. We enhance business productivity as a human resources partner, managing HR so clients can focus on operating and growing their core business. Our HR solution includes payroll processing, ...
Customer Service Representatives Oticon’s People First philosophy is more than a mission statement. It is a way of thinking and doing business that stems from the company’s historical roots and has made Oticon a leader in the hearing industry. We hire people who share our commitment to putting the needs of people with hearing loss first. The exceptional quality of our workforce has enabled Otico...
SUMMARY OF POSITION Reporting into the Assistant Director of Operations, this position is responsible for the Tier 1/Tier 2 technical support for R&DE related applications. The position must provide suitable triage and escalation to Tier 3 engineers. The incumbent executes all help desk support related tasks, including answering incoming calls, responding to emails, managing web support requests,...
Do you want to be part of a services company with both a proven record of success and planned growth? TriNet is a leading provider of a comprehensive human resources solution for small to medium-sized businesses. We enhance business productivity as a human resources partner, managing HR so clients can focus on operating and growing their core business. Our HR solution includes payroll processing, ...
Become a Customer Care Representative - Join Garage Doors of Indianapolis! Garage Doors of Indianapolis is currently seeking bright, motivated individuals to join our valued team of customer care representatives. Qualified candidates have exceptional listening and communication skills, problem solving skills, and ability to work in a fast paced ever changing environment. INBOUND CUSTOMER CARE RE...
Responsibilities This position is for a supervisor in the Fiber Solution Center, supporting FTTP. The center handles technical support, provisioning and maintenance functions for FTTP. The candidate will be responsible for evaluating the expertise of the Network Technician and Customer Support Analyst with regard to customer service skills, desktop, and network trouble shooting skills, use of FTT...
Call Center Representative - Member Services Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by ...

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