Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 141516
NSG Group/Pilkington is a highly acclaimed and international organization that hires new graduates as well as experienced professionals who are eager to build their careers. Our Company is dedicated to offering the highest quality products on the market today. We are the world’s leading supplier of glass and glazing systems to the automotive and building sectors. Job Title: Customer Service Repre...
The successful candidate will contribute meaningfully while gaining exposure to all facets of Aristocrat's global business. Your role will see you grow as a gaming industry professional. You will influence the core, enabling Technology on which thousands of slot machines are built every year. You will meet great people and build a foundational understanding of the vast, complex, regulated environm...
Mood Media Corporation is a leading in-store media specialist that uses a mix of music, visual and scent media to help its clients communicate with consumers with a view to driving incremental sales at the point-of-purchase Position Description: General Summary The Client Satisfaction Center is the first point of contact for Mood clients needing assistance about their existing service. It is si...
Love's Travel Stops & Country Stores is hiring for the following positions in Oakdale, WI at HARDEE'S (all positions). Training provided. Health insurance. Dental insurance. Vacation pay. Bonuses. 401(k) savings plan is available with 30+ hours. Please apply at: www.loves.com/careers Cashier Opportunities also available at Travel Center! Apply Today!...
Description Our Carrier Line Management team is seeking an Automation Analyst.(IVR/CTI. This role will be for a TracFone internal only candidate possessing excellent analytical, oral and written communication skills to drive automation improvements to the IVR channel. Responsibilities: Responsible for IVR- CTI Operational performance, containment, platform success rates, and automated functiona...
A career at Dyax is more than a job. Our goal to discover, develop, and commercialize novel therapeutic products takes a special type of person. If you're passionate about your work, motivated by a challenge, and deeply committed to what you do, you'll find like-minded individuals here at Dyax. Our environment cultivates innovation--empowering those who want to make a contribution, pursue new idea...
Medical Credentialing Specialist Job Opportunity in Chicago, IL We have partnered with a large Healthcare Organization that is seeking a Provider/Managed Care Credentialing Specialist. This individual will oversee the entire Credentialing and Re-credentialing process for over 2000 Providers! Great opportunity to join a growing Healthcare Organization in Downtown Chicago! Job Responsibilities: W...
We have a contract-hire HR Recruiter job opportunity in Mount Prospect, IL. Candidates MUST have at least two years of Recruiting experience in order to be considered. In this role, you will be responsible for sourcing candidates for Accounting, Finance, and Human Resources. You will be required to have solid proficiency in Microsoft Office Suite and a variety of application tracking systems. The...
We are looking to recruit a dedicated individual to fill a Medical Collections Specialist job in South Holland, IL. You must have at least three years’ experience in medical collections. Also, you must be able to perform in high productivity environments. If you are interested in a position that has a great reputation then this is a great opportunity for you. Responsibilities for the Medical Coll...
Our client is currently seeking a candidate for a Human Resources Generalist job in the Northshore area. In order to be considered for this role, you must have experience working with a minimum wage labor force, and a minimum of 2 years experience working in a Human Resources role. This is an exciting role in a great company offering growth opportunities and a competitive salary. The responsibili...
We are looking to recruit a reliable individual to fill a Certified Medical Coder-InPatient job in Chicago, IL. Qualified candidates must have three years’ experience in medical coding. Auditing experience is highly desired. If you are looking for an exciting opportunity with a highly reputable company, this is the perfect place for you. Responsibilities for Certified Medical Coder-InPatient job ...
Customer Service job in San Diego, CA Ajilon Professional Staffing is working closely with our growing client in the pharmaceutical industry to fill a temporary to direct hire Customer Service job in San Diego, CA. This is a temporary to direct hire opportunity paying $12-$14 per hour, depending on experience. You will have daily interaction with C-Level Executives and VP’s getting great exposure...
We have a contract HR Administrative Assistant job opportunity in Buffalo Grove, IL. Candidates MUST have at least one year of Human Resources or Recruiting experience. In this role, you will be responsible for posting to the job boards, reviewing resumes, and conducting phone screens. You will be required to have solid proficiency in Microsoft Excel and Microsoft Word. The HR Administrative Assi...
O'Reilly Auto Parts has 57 straight years of continuous growth and over 68,000 team members at more than 4,200 stores and 27 distribution centers in 42 states. We are determined to be the industry leader in the auto parts industry and believe that our team members are the most important asset in our business. Each store is staffed with "Professional Parts People" who have made the commitment to d...
Customer Service & Product Support Coordinator Founded in 1997; Zephyr Ventilation is a growing marketer of kitchen appliance cooking products. Zephyr works with renowned designers worldwide to design, manufacture and market kitchen products for the appliance industry; our office is located in the East Bay along the beautiful waterfront in the city of Alameda. This job opening is an entry level p...
MUZI MOTORS SERVICE PORTER/GREETER Muzi Motors is looking for 2 full time porter/greeters to meet and greet all customers arriving for service. Completion of a multi-point inspection form is required for each customer. Quality control (road tests) of certain vehicles as determined by the service office. Basic detailing/washing of certain vehicles may be required. Assistance with snow removal is ...
ENTRY LEVEL MANAGEMENT - MARKETING - ADVERTISING - SALES - CUSTOMER SERVICE CMI is now filling entry level positions with no experience necessary. Applicants must be highly motivated, well organized, ambitious, and "people first" oriented. CMI handles some of the biggest names in home entertainment while working side-by-side with America's biggest retailers. We conduct all the marketing, promot...
Description: You want more challenge. You want more opportunity. You're looking for that chance to connect more with the customers you support. UnitedHealth Group Customer Care Centers are home to a team focused on identifying and exceeding our customer's expectations by building strong relationships. We're always finding ways to improve our service experience and need thoughtful and conside...
Workforce Analyst Appliance Warehouse of America, Inc. is the nation’s largest and fastest growing in-apartment washer and dryer leasing company. With industry leading customer service, quality equipment, and coast-to-coast locations it’s easy to see why we have experienced so much success. At Appliance Warehouse, we know the driving force behind that success is our dedicated team of employees a...
POSITION DESCRIPTION: The Field Service Technician provides technical product support for the staff and customers of an assigned or delegated branch location. This support includes, but is not limited to, product training, product modifications, and product repairs for RISO and RISO approved products. Will also provide technical support for branch location startup at new facilities, scheduled tra...

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