Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 176359
Fetch your future! If you’re passionate about pets and want to build a challenging career with the leading pet retailer, why not combine your love for pets with a rewarding career at PetSmart? PetSmart is a dynamic Fortune 500 company that provides a broad range of competitively priced pet food and pet supplies, as well as grooming, pet training and pet adoption services. With more than 1,200 pet ...
Fetch your future! If you’re passionate about pets and want to build a challenging career with the leading pet retailer, why not combine your love for pets with a rewarding career at PetSmart? PetSmart is a dynamic Fortune 500 company that provides a broad range of competitively priced pet food and pet supplies, as well as grooming, pet training and pet adoption services. With more than 1,200 pet ...
Mom365 Newborn Photographer Job Description Mom365 photographer interacts with moms, families, and our hospital partners to provide a delightful experience of capturing the newborn’s first moments. If you are self-motivated, like flexible hours and working independently, Mom365 is looking for you! Earn commission on selling products and services to Moms and Families. Great customer service and s...
Mom365 Newborn Photographer Job Description Mom365 photographer interacts with moms, families, and our hospital partners to provide a delightful experience of capturing the newborn’s first moments. If you are self-motivated, like flexible hours and working independently, Mom365 is looking for you! Earn commission on selling products and services to Moms and Families. Great customer service and s...
Client Relations Coordinator: Sports Marketing and Entertainment It's our goal to provide superior customer service to ALL of our current members, as well as perspective entrants into our organizations. Enter the role of the Client Relations Coordinator.... United Advertising Our team is rapidly growing, so there is plenty of room for advancement. We exhibit a very open corporate culture, and t...
Athena Marketing, Inc. is now hiring for an Account Representative position at our Columbus firm! We have a high success rate of developing entrepreneurial-minded individuals into TOP PERFORMERS in our management training program. We are seeking customer service/restaurant/retail/hospitality experience who are wanting and willing to be trained into a new career. Individuals with background in cust...
Provide valet parking and front door guest services for residents, visitors, and guests. Proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick responsive customer service. Day shift only, No weekends or Holidays. $7.50 plus tips ESSENTIAL DUTIES Ensure each customer receives outstanding service by providing a friendly environment, which in...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Bilingual Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and q...
Bilingual Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and q...
Bilingual Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and q...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Bilingual Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and q...
Cutting Edge is currently recruiting for Recent College Graduates, who are looking to join a well respected organization that has one of the BEST training programs in the country. An ideal candidate will need to be outgoing, with excellent communication skills and is looking to join a company with unlimited growth and advancement opportunities. Customer Account Manager -Qualifications/Skills Ne...
tbd APAC Customer Services, Inc., an EGS Company, is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services’ clients include some of the most recognized brands in the world across all major market verticals. APAC provides end-to-end, multi-channel customer lifecy...
Translations.com is a world leader in website localization, software localization, GMS (Globalization Management System) software products, and enterprise-level, professional translation services. Our translation solutions allow a diverse array of clients to deliver local language products, services, applications, training, and content in a culturally appropriate manner. We were founded on the pr...
Don’t miss out on this great career with great opportunity to learn and have a major impact on the current and future success of the organization. Due to growth and expansion, our client is looking for an experienced Customer Service/Executive Assistant to work directly with the CEO at their Haverhill, MA location. Experience the recognition and trust that comes from becoming the right hand to th...
PMCS is recruiting a Support Technician II for a client in Washington, DC Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Experienced with supporting IT desktop infrastructure (Dell, Windows XP) and minor server related issues. Responsible for collecting Desktop inventory, decomissioning...

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