Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14548
Having Trouble Viewing This Job Posting? Here is a text only version: Prudential Hawaii Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are...
Having Trouble Viewing This Job Posting? Here is a text only version: John L. Scott Real Estate Getting Your Hours Cut and Benefits Slashed? Consider Transitioning From Your Customer Service Job in St. Helens to a Career in Real Estate Is Your Customer Service Job Not Working for You? Let's face it. The traditional "job with benefits" is not what is used to be. Even if you don't like your existing...
Having Trouble Viewing This Job Posting? Here is a text only version: John L. Scott Real Estate Getting Your Hours Cut and Benefits Slashed? Consider Transitioning From Your Customer Service Job in Seattle to a Career in Real Estate Is Your Customer Service Job Not Working for You? Let's face it. The traditional "job with benefits" is not what is used to be. Even if you don't like your existing cu...
Having Trouble Viewing This Job Posting? Here is a text only version: Prudential Manor Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are w...
Having Trouble Viewing This Job Posting? Here is a text only version: Ruhl&Ruhl Realtors Getting Your Hours Cut and Benefits Slashed? Consider Transitioning From Your Customer Service Job in Colona to a Career in Real Estate Is Your Customer Service Job Not Working for You? Let's face it. The traditional "job with benefits" is not what is used to be. Even if you don't like your existing customer s...
Customer Service Specialists $14.00 p/h Madison The QTI Group is a privately owned human resources and staffing organization. Specializing in the placement of industrial, administrative, professional and executive talent, we partner with you to understand your career goals and advise you on opportunities. Our wide reaching network lets us offer you more choices at all skill levels with flexible pl...
City: Elgin State: Illinois Postal/Zip Code: 60123 Merchants Metals, a division of Oldcastle, is one of the largest manufacturers and distributors of fence systems in the nation with 39 distribution locations, 5 manufacturing facilities and over 600 employees. Merchants Metals has been the contractor’s and architect’s source of quality fencing and accessories for over 50 years. Our complete line o...
City: Hauppauge State: New York Postal/Zip Code: 11788 Oldcastle BuildingEnvelope, a division of Oldcastle, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass. Oldcastle BuildingEnvelope located in Hauppauge (Long Island) NY ha...
Since 1971 PESystems has been providing systems engineering and information technology services. The firm currently employs over 380 staff professionals and has locations worldwide. Some of our locations include Virginia, Massachusetts, Ohio, Texas, and overseas in Saudi Arabia, Japan, Bahrain and Italy. The company provides a range of technical capabilities supporting many different clients. PESy...
Since 1971 PESystems has been providing systems engineering and information technology services. The firm currently employs over 380 staff professionals and has locations worldwide. Some of our locations include Virginia, Massachusetts, Ohio, Texas, and overseas in Saudi Arabia, Japan, Bahrain and Italy. The company provides a range of technical capabilities supporting many different clients. PESy...
Medical Collections Specialist Ajilon Professional Staffing is working with several clients in Chicago and nearby suburbs who seek to fill Medical Biller/Collector jobs immediately! You must have a minimum of two years’ experience in Medical Billing or Collection. These companies are premier health care providers and offer opportunities to enhance your experience and grow within the organization....
A contract-to-hire Bank Teller job in Houston, TX is currently being filled through Ajilon Professional Staffing. This position requires a minimum of two years of non-credit union banking experience. This position is responsible for providing quality customer service to clients by processing monetary transactions, balancing currency and resolving discrepancies, issues with client’s accounts. The p...
Manager of Hospital Medical Staff Office Job Opportunity in Chicago, IL We have recently partnered with a Chicago Hospital that is seeking a Manager to oversee the operations of the Medical Staff Office! This is an exciting direct hire opportunity to join a Hospital Business Office! Great Pay/Benefits and Location! Job Responsibilities: Plans, develops, organizes and oversees the operations of the...
Hospital Registration Representative Job in Chicago, IL We have recently partnered with a Chicago Healthcare System that is seeking to fill several Hospital Registration Representatives for 4 of their locations all in the greater Chicago Metro area! This is a great opportunity to work for a large Healthcare System within Patient Access! If you have previous experience in Hospital Registration, Adm...
We are looking to recruit an enthusiastic individual for a Medical Orthopedic Patient Financial Specialist job in Chicago, IL. You must have at least three years’ experience in orthopedic billing and collections. You must also be able to work well in a high productivity environment. If you are interested in working for a company that has a great reputation this is the job for you. Responsibilities...
We are looking to recruit a motivated individual for a Physician Patient Financial Counselor job in Chicago, IL. You must have at least three years’ experience in physician billing and collections. You must also be able to work well in a high productivity environment. If you are interested in working for a company that has a great reputation this is the job for you. Responsibilities for the Physic...
Customer Support Representative Job in San Francisco Our client is hiring for a full time regular Customer Support Representative Job in San Francisco. You must have close to five years’ experience in this role (teller and banking experience a plus) and a bachelor’s degree. You will be responsible for responding to questions about our programs, assisting clients in navigating our website, and init...
Our client, a healthcare organization in Essex County, is searching for a temporary Medical Office Manager to join their team! This position is open as there is an open seat within their department, and allows for an excellent opportunity to network with an organization that is hiring! This individual is responsible for the day to day operations and supervision of the office staff. Responsibilitie...
Ajilon is working with one of the nation’s hottest healthcare companies to fill a direct hire Risk Manager job in Arlington, TX. If you have six years’ progressive healthcare management experience then this position is for you! This is an exciting opportunity to be a part of one of the fastest growing companies in the country. If you seek to work for a company that values teamwork and is committed...
Title: Customer Service job in Kettering, OH. Summary: We have a job opening for a temporary Customer Service Professional in Kettering, OH. This position will be responsible for representing the company to our consumers by delivering responsive service to consumer inquiries. This role reports to the Consumer Affairs Supervisor. The Customer Service job duties and responsibilities include: • Respo...

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