Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12008
Req# 152948BR Position Title Sprint Retail Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most c...
Req# 153031BR Position Title Sprint Retail Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most c...
Req# 152923BR Position Title Lead Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effec...
Req# 152962BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective...
Req# 152982BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective...
Req# 152944BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective...
Req# 153044BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective...
Req# 153045BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective...
Req# 152998BR Position Title Technical Consultant Part Time Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost...
Req# 152965BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective...
Req# 152970BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective...
Req# 152961BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective...
­ Help Desk Technician CORESTAFF Services is currently seeking a­Help Desk Technician who will provided network, hardware and software support for various customers. The Help Desk Technician will organize and dispatch tickets to him/herself or other support teams as needed. Duties include troubleshooting and resolving LAN, application, server, desktop issues, and support for proprietary applicatio...
1st Choice, LLC is seeking an Administrative Assistant for a federal client in Washington, DC. Duties include the following: The need is primarily administrative in nature and may be required for up to 120 work days, and a maximum of 240 work days. Manage the administrative activities and serve as a liaison within and provide administrative support to staff members and high level Government offici...
Operations Support Specialist Would you like to support the daily operations of a Fortune 50 ecommerce web site as an Operations Support Specialist? ettain group is hiring an Operations Support Specialist to be the customer support specialist for our Fortune 50’s clients web site. As the Operations Support Specialist, you will be working with a variety of teams including Marketing, Creative and IT...
Position Description: Responsibilities of Customer Service Representative include, but are not limited to: Responding to customer inquires regarding company products and services Processing customer phone orders Checking availability of stock and shipping dates Quoting prices, filling order to customer specifications and processing sales data via computer Assisting the outside sales by preparing p...
Our client, a pharmaceutical consulting company, has an opening for a long-term temporary Certified Pharmacy Call Center Representative job in Parsippany, NJ. The selected candidate must be a certified Pharmacy Technician (CPhT) with a current license. This role entails handling both inbound and outbound calls and interacting with doctors’ offices and pharmacies. Our client is seeking customer ser...
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer AA/EOE/M/F/D/V *Terminix is coming to Glendale Arizona and opening a brand new 200+ seat call center to be up and running Sept 30th. Please apply today and jump start your career with the nations leader in termite and pest control.* Posi...
A large healthcare company has an urgent opening for a Bilingual Patient Service Representative job in Morristown, NJ. The client has a great need for representative that is fluent in Spanish. This individual will be responsible to answering phone calls from patients and responding to questions. Prior experience handling insurance verification is highly preferred. This is on open-ended temporary r...
Accounting Principals has a position as a Customer Service Specialist with a successful company in Albuquerque, NM. The qualified candidate will be available immediately and have excellent customer service skills and good data entry. Bilingual/Spanish Speaking is a plus! Pay is $13-$15 per hour depending on experience. Qualifications include: • Bilingual/Spanish Speaking is a plus! Strong computer...
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Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Why do all Customer Service jobs Suck?
Before responding with nasty remarks, please read my entire question. I am 30 years old. I work as a Tour Guide in a big children's museum. I have been doing this for over 6 years now. Before I wor...
How important is customer service to you?
Does good customer service make you a customer? What makes you return to a certain store or business?

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
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When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
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