Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 174198
Provide service and information to customers regarding products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support campaigns to increase revenue, generate sales and conserve existing assets. Responsibilities include: Provide service to customers. Responding to requests via...
Job Summary: Provide service excellence to both internal and external customers. Collaborate with service center and shop personnel to resolve issues. Description of Essential Job Functions: Available to work a variety of shifts, including days, evenings, nights and weekends. Properly order, inventory, ship and receive parts, tires, cores and fluids daily (including warranty and returns), plac...
GENCO is currently seeking a Vendor Relations Representative Teammate for our facility located in Lockbourne, OH. General Qualifications, Duties and Responsibilities · Professionalism in all written and oral communication · Deals directly with customer and vendors · Ensure all returns and applicable information are processed accurately and timely · Investigate and resolve vendor discrepancies...
Prudential is looking for high energy individuals as Account Associates to facilitate the processing of new business life insurance applications. The Account Associate is responsible for service activities that may be organized by product line, or by producers (i.e., captive agents, independent agents/brokers) who are working with customers to facilitate the purchase of life insurance products. S...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities As a Business Government Customer Operations Online Coordinator (BGCO) for Verizon, you’ll channel your communication skills to bring proactive solution...
. TAD PGS, Inc., currently has a wonderful Direct Hire opportunity available. We are seeking a NOC Tier II Technician for a client located in Arlington, VA. Direct Hire Candidate must have an active Public Trust Clearance. Essential Job Functions: Handle trouble calls and work closely with engineering, field technicians, and telecommunications carriers to resolve service issues Validate prob...
We are currently seeking a Full-time Relationship Specialist Sales (Personal Banker) to join our team of outstanding professionals in the Charleston, SC area. Duties include but are not limited to: Maintain or surpass sales performance standards to enhance the member experience and meet established sales goals Consistently exhibit and enhance the sales and service skills that South Carolina Fed...
Explore a company with competitive wages, excellent health and wellness programs, exceptional medical benefits, generous 401K, and a dynamic corporate culture. We are currently seeking the following position to join our team of outstanding professionals in the surround Charleston area: Reduced Full-time Relationship Specialist Services - Average 34 hours per week Duties include but are not limit...
Client Relationship Representative - Oklahoma City, OK - Direct Hire Frontline Source Group - temporary staffing and direct hire firm - is offering an excellent direct hire opportunity with one of our Oklahoma City clients. Job Summary: The Client Relationship Representative will be assigned to specific customers, and will need to provide excellent customer service by creating and maintaining p...
GENCO is currently seeking a Production Coordinator- 2nd Shift Teammate for our facility located in Lockbourne, OH. · Manage all replenishments needed for orders · Monitor all work processed in all departments to ensure orders get shipped meeting SLA · Monitor Dell’s computer system to verify all orders are in RLog and RP to ensure they get replenned, picked and shipped · Recognize and fix any...
DescriptionTherapeutic Mentor Springfield, MA Therapeutic Mentoring services are designed to address one or more goals on a youth’s existing Outpatient Therapy treatment plan or on an existing Individual Care Plan. The Therapeutic Mentor works with these youth, ages 4-21 years old, for 1-2 years. The Therapeutic Mentor supports, coaches and trains the youth to develop the skills necessary for h...
Knockouts: Haircuts for Men is one of the DFW's top salons catering to male clientele. We have a fun, friendly and casual environment and strive to provide a professional, high quality grooming experience for our clients while providing our employees with maximum earning potential. At Knockouts, we are not just looking for employees; we are looking for strong partners who understand the importanc...
Thanks for your interest in CJ Affiliate by Conversant! Here’s the deal. You’re not just applying to some basic technology company. Rather you’re applying to a powerhouse that’s changing the face of an industry! We’re a new company with a 15-year heritage. We’ve invested over $1 billion and united five industry leaders - Commission Junction, Dotomi, Greystripe, Mediaplex, and ValueClick Media - t...
Top of Form Thanks for your interest in CJ Affiliate by Conversant! Here’s the deal. You’re not just applying to some basic technology company. Rather you’re applying to a powerhouse that’s changing the face of an industry! Conversant is a new company with a 15-year heritage. We’ve invested over $1 billion and united five industry leaders - Commission Junction, Dotomi, Greystripe, Mediaplex, and...
Thanks for your interest in Conversant!Here’s the deal. You’re not just applying to some basic technology company. Rather you’re applying to a powerhouse that’s changing the face of an industry! We’re a new company with a 15-year heritage. We’ve invested over $1 billion and united five industry leaders - ValueClick Media, Greystripe, Mediaplex, Dotomi and Commission Junction - to launch and lead t...
Looking for candidates to fill part-time position in Macon, Georgia. Responsible for initiating calls to potential clients using a prepared selling script. Promotes fund raising for a National Organization. Job environment is call center. Must have professional phone skills. Business casual dress. 20 hours a week Pay is $9/hr...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
Summary Build deep relationships between the world’s premier publishers and other strategic partners across multiple platforms, including display, mobile and video. Acquire partners through the business development process from cold calling to closing. Expand the reach and quality of Conversant inventory and audiences, maximizing value for all constituents driving substantial advertising revenue ...
Thanks for your interest in Conversant! Here’s the deal. You’re not just applying to some basic technology company. Rather you’re applying to a powerhouse that’s changing the face of an industry! Conversant is a new company with a 15-year heritage. We’ve invested over $1 billion to launch and lead the Age of Personalization. We offer what marketers have dreamed of for years -- a single platform t...

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