Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 167109
City: Keller State: Texas Postal/Zip Code: 76244 Oldcastle APG is the leading North American manufacturer of concrete masonry, lawn, garden and paving products and a regional leader in clay brick. The group also produces packaged cement mixes, lightweight aggregates, bagged decorative stone and lime. With over 200 operating locations and 6500 employees, Oldcastle Architectural operates across 3...
City: Hauppauge State: New York Postal/Zip Code: 11788 Oldcastle BuildingEnvelope, a division of Oldcastle, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass. Oldcastle BuildingEnvelope located in Hauppauge (Long Island) N...
Customer Experience Associate positions at Holiday Barn Pet Resorts, Glen Allen and Midlothian. What do we do at Holiday Barn Pet Resorts? We get the opportunity, every day, to care for, play with, and be an integral part of the lives of thousands of Richmond’s pets and their families. Our business provides safe, happy lodging for vacationing pets while they need to be away from their families. W...
Company Confidential Charlotte, NC
Summary Growing national professional facility and custodial services company operating in a multi-divisional environment seeking an experienced Custodial Manager to manage and direct a custodial staff for an airport in the Charlotte, NC area in accordance with Company and Client objectives. Responsibilities Control expenses within area of responsibility. Establish staff schedules to support b...
Take incoming calls and schedule pharmaceutical orders; Handle calls in both English and Spanish, verify information in system is correct, answer questions about copays or reimbursements Working hours: 8:00AM-5:00PM Work Experience: - Minimum of two years of call center customer service experience preferably in a healthcare or pharmaceutical environment Technical Knowledge: - Must be able to ...
Job Description CHS has an exciting opportunity in our Crop Nutrients division. We are looking for a Customer Service Representative to provide a high level of customer service to support sales, supply and logistics. You must have excellent communication skills, both verbal and written, along with excellent customer service skills. You will: Build strong customer relationships through direct cus...
Job Description Join our collaborative team of dedicated individuals-and love what you do. Why Progressive? We're an organization that celebrates and rewards hard work each and every day, with a goal of being a company people can trust. Voted a Top Workplace five years in a row in Tampa! Customer Service Call Center Representative As a Customer Service Call Center Representative, you may work ...
Job Description Join our collaborative team of dedicated individuals-and love what you do. Why Progressive? We're an organization that celebrates and rewards hard work each and every day, with a goal of being a company people can trust. Voted a Top Workplace five years in a row in Tampa. Customer Service Call Center Representative - Bilingual Spanish (Riverview, FL) As a Bilingual Customer Ser...
Company Confidential Columbus, OH, 43230
Company Confidential – A technology National Wholesales company located in Columbus, Ohio is currently seeking a Customer Service Representative which will lead to an Account Manager position in 12 months .We are a 100% customer focused Sales and Marketing company whose products vary from media, electronics, new technology innovations, cables, and energy efficient lighting. You will be completely...
Rabobank, N.A. has an exciting opportunity for a Customer Service Representative in our South Paradise Branch! The Customer Service Representative performs teller transactions in compliance with regulatory and bank policies and procedures and adherence to bank security policies and confidentiality of bank records and customer information. Identifies and makes sales referrals, recommends alternate ...
Portuguese speakers: Keep your language skills fresh in a fun call center environment! Bilingual Customer Service Professionals: Tired of having a different schedule each week? Ready to escape from retail or food service? This is your chance to advance into a comfortable office job starting at $13 per hour! Manpower has Bilingual Customer Service positions in Bellevue where you can count on the s...
As a Route Service Driver Material Collector (Customer Service Representative) for our Shred-it Document Destruction business, you’re never tied to a desk. Instead, you’re out every day in a shredding truck that’s equipped with proprietary technology. You’re visiting customers, talking to people, and building relationships. It’s a role that requires accountability – and rewards it with the satisfa...
Customer Service Representative manage all levels of service and support to our clients. This client-facing position includes providing telephone customer support to Helpdesk clients, maintaining databases, and providing guidance, training, and education to users. Key Responsibilities Receive inbound calls from Account Management/Helpdesk clients Capture relevant customer information to ensure ...
Enrollment Billing Advisor Job Description: -Processes, maintains and reconciles small and medium group accounts' eligibility, delinquency, and reinstatement information to ensure complete, accurate and timely enrollment and billing transactions -Responds to small and medium group accounts' billing and reconciliation inquiries in a timely manner -Accountable for complying with all laws and reg...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Are you looking for a career where you determine your earning potential? Premiere Credit is the place for you!! We are looking for self-motivated and goal-oriented individuals that want to be rewarded for their work and efforts. If this describes you...apply today for immediate consideration! At Premiere Credit, our Collectors receive competitive base wage plus uncapped monthly bonus. We rewa...
Advanced Technical Support: Bilingual Customer Support Specialist Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Can you handle customer service in both English and Spanish without missing a beat? Our award winning Bilingual Customer Support Specialists help our customers by offering solutions, ...
Asset Science is a leader in innovative software and hardware solutions for the re-manufacturing industry, with offices located in San Diego, Waterloo, and Montreal. We focus on quality offerings that deliver maximum process reliability and flexibility. From content wiping tools, to mobile device quality control applications, our software is changing the game. The Asset Science team is a group of...
My Life My Choice, A Program of Justice Resource Institute Bilingual Survivor Mentor Hours Vary—Approximately 20 per week Boston, Massachusetts (travel required) My Life My Choice ("MLMC") is a survivor-led nationally recognized, groundbreaking initiative designed to reach adolescent girls most vulnerable to commercial sexual exploitation. MLMC provides a unique continuum of prevention, victi...
From the valued customers we connect through our innovative communications services, to the employees we connect through exciting career opportunities, Cox is all about bringing people together as an equal opportunity/disability/veterans employer. Purpose Supervises, coaches, and develops a team of Technical Support Representatives to fulfill company strategies, practices and procedures for serv...

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