Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13576
Seymour of Sycamore, a leader in the aerosol industry, is searching for “entry level” Customer Service Representatives that are upbeat, willing to go out of their way for each customer and deliver exceptional service with each customer interaction. If you are looking to work in a family-like atmosphere, this is the place for you. The Customer Service Representatives communicate via inbound and out...
Hudson, 44236
Customer Service/Help Desk Looking for a fun, friendly, casual place to work? Come grow with us! LeafFilter is seeking a Customer Service/Help Desk Associate to provide support to our growing midsized, multi-state company that is headquartered in Hudson Ohio. Duties include: Answering multi-line phones for service requests, Tracking, Data Entry, Filing and other administrative duties Requirements:...
Lake Havasu City, 86403
A great opportunity with a winning salon with a great attitude. If you are looking to grow a business, we are looking for a high energy stylist. Our booth rent is $100 per week and this includes back bar, towels and wax Please call Laural for your confidential interview. Hair Cartel 928-486-8775...
LEASING AGENT/Office. Full or Part-time. Must be friendly, outgoing, enjoy customer service. Exp. helpful, must be available afternoons . Mail resume & references to P.O. Box 124, Mt. Pleasant 48804-0124...
Job Description: Immediate need for a teller or Member Service Rep for a credit union located in Moreno Valley. Must have at least 1 year recent experience. Friendly, customer service oriented. Apply right away! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status. You can view all of our jobs online at...
LTC Facility looking for energetic Activity Assistants Full and part time positions available for days, weekends and evenings. Experience in a LTC setting is preferred. Fax resume to (978) 531-6112 (ATTN: Annmarie) or complete an application in person at: Pilgrim Rehabilitation Center, 96 Forest Street, Peabody, MA...
Job Description: Are you passionate about health and wellness? Do you want to be a part of a company that globally continues to make the world a healthier place? Right now we are recruiting the best and the brightest individuals who take pride in working for a company that makes a difference in people's life. Our unique culture thrives on individuals who exude a high sense of energy and passion in...
Job Description: I have two openings for customer service reps with Sales force background. Hours are from Monday -Friday. Must have outcall experience in sales or customer service. Good phone voice with energy and a positive attitude. Please call Lili if you have this background. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disabilit...
Job Description: Position Features: ? Competitive Salary And Benefits ? Stable Company ? Great Pay to $40K Businesses seeking Customer Service Representatives. Detail oriented, customer service focused and ability to multi-task will be keys to success in this growing, stable organization. Will be responsible for accurate data entry, answering multi-line phones and providing information to callers...
As America's Un-carrier, T-Mobile US, Inc. (NYSE: 'TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship...
Description: Call Center Specialist Hours: Flexible Reports to: Jenn Cordeiro, Director of Operations Job Description This role will proactively monitor the performance and state of our contact center and own all metrics associated with our Operations. This includes, but is not limited to, generating and analyzing all daily, weekly and month to date metrics. On a daily basis you will proactively a...
Customer Service Representative …. Receive inbound calls from beneficiaries enrolled into a PDP or MAPD program. Assist beneficiaries with updating account information, providing plan information, resolving issues with utilization of the plan, and taking new orders or reorders for products sponsored by the plan(s), e.g., OTC I. ESSENTIAL DUTIES AND RESPONSIBILITIES Update account information such...
We are looking for DEPENDABLE employees to start August 18th & 25th in a paid training class. Are you looking for a career and not just a job? Then Xerox might be what you're looking for. Learn to support our Healthcare, Pharmacy and Insurance Industry by responding to inbound customer inquiry calls in a call center environment. We offer paid training, a generous benefit package including paid tim...
Job Title: Duty Manager, Cargo Operations Department: Operations Reports To: Terminal Manager FLSA Status: Exempt Summary: The Duty Manager directs and coordinates the activities of Departmental Supervisors, Local-Operations Supervisors, Operations Supervisors, non-exempt employees such as; Customer Service Agents, Warehouse Agents and Office staff. Essential Duties and Responsibilities: · Ensures...
We are currently seeking Technical Support Specialists or Customer Service Representatives. General Purpose: * Ensure the customer experience is at world class level. * Provide solutions to end users with technical inquiries. * Assume an advocacy role within online communities. * Improve customer satisfaction scores. Position Summary, Responsibilities and Expectations: * Provide end-user technical...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Client Services Manager Los Angeles, CA Full-Time $45,000 - $60,000 Apply Apply Client Services Manager Los Angeles, CA Full-Time $45,000 - $60,000 Apply Job Details We are looking to hire a motivated and ambitious self-starter to join our dynamic team as a client services manager. We focus on providing opera...
Technical Account Specialist LOCATION: Gold River, CA Position Summary: eHealth is looking for a dynamic professional to join our Technical Account Management group as Technical Account Specialist at Gold River, CA location. As a Technical Account Specialist you will play a key role in supporting existing technology product implementations with our partners and work on new implementation as reques...
Summary: Prospect new business customers by calling warm leads making a minimum of 100 oubound dials per day, to acquire new business and maximize sales. Responsibilities: Call business to business with warm leads to sell our product to them. Work to increase sales by: Prospecting, developing and selling to warm leads making a minimum of 100 outbound calls a day Up-selling and cross-selling inboun...
SUMMMARY: Lead Generator position open for large family owned business in Boulder, CO. This company offers a fun, friendly environment to work in. The requirements for this position are to consistently achieve or exceed daily and monthly individual and team objectives, which includes producing a minimum of 300 dials and 17 quality leads per day.Candidate will provide the Prospectors with quality l...
My Community Federal Credit Union MCFCU is seeking experienced financial services professionals. Loan Officer Lead Teller Call Center Representative Successful candidates: · Have great customer service experience for the position they seek · Have friendly, outgoing personalities · Conduct business in a professional manner · Are successful in motivating and influencing others MCFCU provides employe...

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