Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 169143
Director of Call Center & Fulfillment Operati Wittenberg, WI Overview: QTI Executive & Professional Search is partnering with Nueske’s Applewood Smoked Meats, Inc. to recruit for a Director of Call Center & Fulfillment Operations. Reporting to the COO and a member of the management team, this person will plan, monitor, and manage all order processing, shipping, customer service, and third-party...
Send Resume to ***** Our client has partnered with ASK staffing to find a (Customer Service Rep Assoc)for a (3+months Contract) position working out of their facility in (New Berlin WI - 53151) Job Description: Answer incoming calls and inquiries from client agents to resolve customer questions and concerns. Client base requires the candidate to be fluent in English and Spanish (bo...
Send Resume to ***** Our client has partnered with ASK staffing to find a (Customer Service Representative Assoc) for a (12+ months Contract) position working out of their facility in (Salt Lake City UT - 84120) Job Responsibilities: Answer incoming calls and inquiries from customers, sales and account management to resolve customer questions and concerns Provide accurate informat...
Send Resume to ***** Our client has partnered with ASK staffing to find a (Customer Service Representative) for a (13+ months Contract) position working out of their facility in (Irving TX - 75063) Position Purpose: In this position, you will work in a dynamic, professional, customer service-oriented call center environment, servicing financial institution clients. You will respond...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient comm...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that giv...
Leads team that will have end-to-end responsibility for, and be the single point of contact for AT&T Government Solutions Healthcare programs to include, one or more strategic Federal government accounts; HHS, VA, SSA, etc.). Responsible for the overall development, direction, and management of the client relationship. Develops/cultivates senior level relationships with existing clients ultimately...
Ajilon is currently recruiting for a Medical AR Follow Up job in Martinsville, IN. This opportunity requires two to five years of previous experience in medical AR following in a physician office setting. In this role you will be reaching out to patients and physicians to resolve outstanding medical claims. You will also be communicating both over the phone and via email with customers. Requireme...
Ajilon Professional Staffing is the fastest-growing staffing service in the world specializing in the temporary and permanent placements of premier administrative and management professionals. We have a great opportunity for a Training Coordinator job with one of our most respected clients located in Houston, TX located on the Northside. The ideal candidate for the Training Coordinator job would ...
Title: Customer Service job in Blue Ash, OH. Summary: We have a job opening for a Customer Service Professional in Blue Ash, OH. This position will be responsible for providing the highest level of care and quick solutions to customers. The Customer Service job duties and responsibilities include: • Work closely with sales agents and customers to quickly and accurately process orders • Assis...
Ajilon is currently recruiting for a Claims Examiner job in Indianapolis, IN. Three to five years of previous medical claims adjudicating experience is required for this position. Previous experience in third party claims is preferred. This position will be processing a high volume of claims as well as researching issues and documenting results. Qualifications: • Three to five years in medical c...
Medical Credentialing Specialist Job Opportunity in Chicago, IL We have partnered with a large Healthcare Organization that is seeking a Provider/Managed Care Credentialing Specialist. This individual will oversee the entire Credentialing and Re-credentialing process for over 2000 Providers! Great opportunity to join a growing Healthcare Organization in Downtown Chicago! Job Responsibilities: W...
Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then youll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving mill...
This position will be part of a team responsible for scrubbing customer orders, writing Service Orders, writing Local Service Requests, and working with various ILECs and CLECs to obtain facilities, port telephone numbers, and initiate customer billing. They will be required to communicate with internal and external organizations that include Sales, Delivery Management, and Service Activation Team...
We are looking to recruit a motivated individual for a Medicare Medical Biller/Collector job in Berwyn, IL. You must have at least two years’ experience in government billing and collections. You must also be able to work well in a high productivity environment. If you are interested in working for a company that has a great reputation this is the job for you. Responsibilities for the Medicare Bi...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with cu...
Ajilon is currently recruiting for a Medical Biller job in Bloomington, IN. This opportunity requires two to five years of previous experience in medical billing in a physician office or hospital setting. In this role you will be processing medical claims as well as follow up and resolution of outstanding medical claims. You will also be communicating both over the phone and via email with insuran...
Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then youll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving mill...
Position Description: Infinity Insurance Company is currently seeking a Supervisor, Customer Service Call Center. This position supervises, trains, evaluates and coordinates the activities of the personnel in Customer Services to ensure that the Department's short and long range objectives are being met, and develops and maintains procedures that result in an efficient work flow within the Unit. ...
Ajilon is hiring for a temporary Benefits Administrator job for a reputable company located in Downtown Seattle WA. This is an excellent opportunity for someone with a minimum of 1 year of experience supporting benefit administration and/or open enrollment. The primary responsibility will be providing support to the Benefits Manager with a variety of administration and ad hoc projects. The Benefi...

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