Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13980
Area Manger-Portland thru Augusta & Bangor & surrounding areas Paramount Building Solutions is currently seeking an Area Manager to oversee the cleaning of grocery stores in Maine from Portland through Augusta and Bangor, and the surrounding areas. Requirements: At least 10 years of experience in commercial cleaning and floor care maintenance is necessary, must have a dependable transportation. Mu...
CUSTOMER SERVICE REPRESENTATIVE PRIMARY RESPONSIBILITIES Responsible for processing quotations, sales orders, bookings, releases and shipments. Coordinates with other departments to resolve problems. Requires excellent organization and communication skills, and the ability to work well with others. Duties and tasks may vary by business unit. Reports to the Customer Service Manager, Regional Sales...
Retail Office Associates Full-Time and Part-Time Career Opportunities Welcome to Bob’s! Would you like to have a rewarding career? At Bob’s Discount Furniture, we have fun, we love what we do and it shows in our expansive growth! Our Retail Office Associates are the cornerstones of Bob’s success. Retail Office Associates treat our customers in a cordial, respectful manner and are champions of the...
Retail Office Associates Full-Time and Part-Time Career Opportunities Welcome to Bob’s! Would you like to have a rewarding career? At Bob’s Discount Furniture, we have fun, we love what we do and it shows in our expansive growth! Our Retail Office Associates are the cornerstones of Bob’s success. Retail Office Associates treat our customers in a cordial, respectful manner and are champions of the...
Minnetonka
COMPANY OVERVIEW: Vital, a Toshiba Medical Systems Group Company, is a market leader in advanced visualization software solutions for physicians and healthcare specialists. The company's sophisticated technology gives radiologists, cardiologists, oncologists and other medical specialists productivity and communications tools that can be accessed throughout the enterprise and via the Web at anytime...
3300 Business Park Drive Stevens Point WI 54482 CRM NOTES: I will need 5 agents for 2nd shift, 2p-10p or 3p-11p and 1 agent for 3rd shift- 11p-7a. We would like to schedule interviews for Tuesday July 22. Hiring Event. 1-2 years customer service is a plus What will be his/her roles and responsibilities for this position? Answer incoming calls for service request and make out bound calls to arrange...
Responsible for contacting customers by phone or in person to manage complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Completes appropriate forms. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Required: High School diploma or equivalent and 0-2 years of...
Regional Service Coordinator 3- 5 yrs. Managing all open claims events to ensure proper servicer activity as well as customer satisfaction. Responsible for managing the servicer network and all associated service levels as well as all Dispatch needs for the business. Essential Duties and Responsibilities: • Accurately locates and dispatches a service provider for a claim through utilized program/s...
101 Barclay NYC, Floor 15 Candidate will be responsible for the set-up of new clients and the maintenacne of existing clients on various internet products and mainframe systems. Projects and processes vary in scope and are moderately complex in nature. Individual must be very detail oriented, quick to grasp new concepts and be able to complete work accurately and on time. S/he must have good commu...
CUSTOMER SERVICE/SALES REPRESENTATIVE: Freight Forwarding Logistics Company looking for Customer Service and Sales Rep. Import & Export Location: Gardena, CA 90248 Daily Job Duties: Strong Communication Skills for interactions with Customers, Vendors & Customs officer Computer Knowledge Word, Excel, telephone etiquette a Must Full Benefits & Room for Growth Starting Salary $2500-$3000 (depending o...
Yellowstone Bank is looking for a Teller for our Bozeman, MT branch. This position will have the following responsibilities: Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, answering questions in person or on telephone; referring to other bank services Records t...
Job Description: Immediate need for a polished receptionist for a financial services organization in Clearwater, FL. This position is a hybrid role and will also require some customer service to support a new line of business. Position requires excellent communication skills and receptionist experience. Ideal candidates will have 3-5 years of experience. Must have flexible hours and ability to wor...
Job Description: Do you love providing outstanding customer service? Are you extremely speedy and accurate with Data Entry? This is the opportunity for you! Well known organization in Orange County is looking for a stellar Customer Service Representative to add to their team.If you are looking for a customer service position with a very well established and reputable company, please reply with you...
Job Description: Financial Consulting organization has an immediate need for an Account Coordinator.Duties will include, but not limited to managing client's account from cradle to grave;alot of vendor contact. Successful candidate will be a self-starter, have great admin skills with great attention to organization and detail.Should have at least 3 prior years working in this capacity Candidate mu...
Job Description: This B2B Customer Service Representative Position Features: ? Performs accurate data entry, customer maintenance within the system and other clerical tasks required. ? Quality, accuracy and timeliness of work performed. ? Must have previous experience working in a customer service/order management field within a production environment. ? Be able to research solutions and present o...
Job Description: We are looking for Customer Service Representatives that want to become a member of a growing organization, who will offer new ideas & will work hard to make the company, and themselves, a success. The Customer Service Representative responsibilities may include a variety of different duties including the processing & entry of new business, updating & creating reports in Word & Ex...
Amazon Services is searching for a bright and ambitious individual to join our Launch Specialist team. The Launch Specialist will act as the primary interface between Amazon.com and our existing business partners. The objective of the Launch Specialist is to deliver new business growth and maximize revenue by helping launch high potential merchants that deliver competitive selection, pricing, and...
Summary: Responsible for aiding in the direction of the daily operations, programs, and staff by performing the following duties personally or through staff. Duties and Responsibilities include the following. Other duties may be assigned. 1. Oversees the daily operation of the Dog Hotel; managing operations to provide and maintain standards of conduct, cleanliness, and safety. 2. Provides customer...
About Aon Hewitt Aon Hewitt empowers organizations and individuals to secure a better future through innovative talent, retirement and health solutions. We advise, design and execute a wide range of solutions that enable clients to cultivate talent to drive organizational and personal performance and growth, navigate retirement risk while providing new levels of financial security, and redefine he...
Support Agent - Microsoft V- Contract This role supports a Licensing Team at Microsoft that works with customers of Microsoft to help determine if they have the right software license agreements in place. This role is partly project management, partly support and partly administrative. It will be the go-between person who monitors the inbox, understands and fields questions, works with the interna...
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