Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 172041
Description DISH's 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Service representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Requirem...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
UTC Aerospace Systems is one of the world's largest suppliers of technologically advanced aerospace and defense products. We design, manufacture and service systems and components and provide integrated solutions for commercial, regional, business and military aircraft, helicopters and other platforms. We are also a major supplier to international space programs. In 2012, UTC Aerospace Systems wa...
TempForce, a premiere staffing service in the Twin Cities, is seeking several Outbound Call Center Representatives for an organization in the western suburbs that leverages over 20 years of experience growing revenue for leading business-to-business customers. The environment is fun and business casual, with fun team incentives such as pizza parties. The Outbound Call Center Representative’s job e...
You're ambitious and confident, ready for a challenge and looking for the right opportunity. You want a career with a company that enables you to achieve your highest potential while rewarding you for your efforts. Ameriprise Auto & Home Insurance is a division of Ameriprise Financial, a FORTUNE 500 ® company, and one of the fastest growing insurance companies in the country. Through our exclusive...
Job Overview: The Physician Relations Representative is field based and is responsible for maintaining effective relationships with all facets of the provider community. The position is responsible for provider education, facilitation and resolution of complex, urgent problems. In addition, the Provider Relations Representative ensures compliance with Federal and State guidelines pertaining to ne...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
We are looking for Competitive Individuals to fill Entry Level positions in brand marketing, advertising, and public relations for our expanding firm. The right individual will love the thrill of a challenge and thrive in a high energy, fast-paced environment. An Entry Level Brand Representative receives complete and individualized hands-on training in each division of our company. We take the ti...
Description: You want more challenge. You want more opportunity. You're looking for that chance to connect more with the customers you support. UnitedHealth Group Customer Care Centers are home to a team focused on identifying and exceeding our customer's expectations by building strong relationships. We're always finding ways to improve our service experience and need thoughtful and conside...
Description: Position Description: Health care isn't just changing. It's growing more complex every day. ICD10 replaces ICD9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and health care organizations continue to adapt, and we are vital part of their evolution. And that's what fueled these exciting new opportunities. Who are we? Optum360. ...
Company: Siemens Infrastructure and Cities Division: IC - Low & Medium Voltage - Low Voltage Location: SC - Spartanburg Req ID: 136374 Position Title: Customer Service Supervisor Experience Level: Mid Level Education Required: Bachelors Degree or equivalent experience Travel Required: Yes Company Description: The newly-created Siemens Infrastructure and Cities (IC) Sector is focused on pr...
Are you experienced in sales, marketing and/or high-volume recruiting and networking? Are you innovative and able to build strong relationships? Afni is looking for someone experienced in talent acquisition recruitment to develop and execute highly effective, result-driven strategies to recruit and select qualified and diverse candidates to meet business needs in a high-volume recruiting call cen...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. The Senior Traffic Workforce Representatives are responsible for all scheduling, call volume mon...
Part-Time Customer Service Representative Are you looking for a part-time career without having to sacrifice your nights or weekends? Regus is committed to providing career paths that are as flexible as our workplace solutions and we're always looking for the best talent. Whether you're getting back into the workforce, looking for work-life balance, or just starting your career…we want to hear fr...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. When you are in the business of health care, you're in the business of people. At UnitedHe...
BOOTH CASHIER - GRANT, OK – Global Cash Access, Inc. has immediate openings for Part Time Booth Cashiers at Choctaw Casino in Grant, Oklahoma. This position is responsible for providing a high level of service while properly processing GCA products including check cashing, credit, debit, and Western Union transactions for casino patrons and employees. Additionally, the position is responsible for...
Marmon Keystone Inside Sales Representative Salt Lake City, UT Our Company Marmon/Keystone is a distributor of pipe, tubing, and specialty bar with locations throughout the United States, Canada, and Mexico. Along with providing tubular and bar products, Marmon/Keystone offers a full range of value added services to enhance manufacturing needs. Marmon/Keystone LLC and affiliated businesses ar...
Client Service Associate Job Description The Client Service Associate is the primary point of contact for all online related needs of a Private Banking client. He/she is responsible for assisting high/ultra high net worth clients with all aspects of the online experience. The Client Service Associate works in a team-oriented environment with advisors, various product partners, and operations team...

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