Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12584
Say YES to a career with the fastest growing team in the hospitality industry.Diamond Resorts International®!! Diamond Resorts is now hiring for Concierge for our resort property at Capistrano Beach, CA. The Concierge serves as a Diamond Resorts International ambassador while interacting with guests & tourists. They provide information related to area attractions & events. They also book various t...
Start your new and rewarding Hospitality career with Diamond Resorts International… The Data Entry Specialist (Contacts Specialist) for our Southern California Diamond Diners Team generates legal documents (contracts) for all vacation ownership sales and performs related tasks required to complete the transaction in an expedient manner. The Specialist prepares and helps facilitate the contract for...
Now Hiring Customer Service Representatives! Open House Hiring: THURSDAY, FRIDAY AND SATURDAY!! Address: 3113 Woodcreek Drive, Downers Grove, IL (near Butterfield and 355) Thursday & Friday hours 10:00am-5:00pm Saturday hours 9:00am-3:00pm Start as soon as Monday April 21st! $11/hour Paid Training Earn extra $$ through performance, referrals and returning for future seasons. For questions cal 630-...
Company Confidential Grand Prairie, TX, 75050
Customer Service/Support Job Description We are an importer/agent of Seasonal décor, General merchandise, Small Electronics and Hardware products in Grand Prairie, Texas for the past 10 years selling to major retailers in US, and Canada. As our company growing we are looking for the Customer Service that can work in our company for long term and willing to grow as we are expanding. The position wi...
Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 f...
MMC Group, we provide professional and technical services including technical and non-technical staffing, business process outsourcing, and consulting. MMC principals collectively possess more than 100 years experience in technical and administrative process development and improvement, including the management of large-scale information technology projects and long and short term staffing assignm...
Family owned and operated appliance/HVAC repair company seeking hard-working and self motivated individual who is able to work in a fast pace environment. Must have previous office/and or dispatching experience(min. of 1-2 years) Must be punctual and dependable with reliable transportation Must have experience in customer service over the phone Must be well spoken and confident when communicating...
We are looking for candidates that are interested in being the ultimate provider of extensive product knowledge and support based upon each customers unique needs. You will serve as a friendly and insightful primary point of contact for customers and deliver an amazing customer experience every time. You will provide customized solutions to internal corporate employees that meet their need and exc...
Will be handling high call volumes (40-60 calls/day) Providing support for various operating systems and mobile devices 100% Phone support environment Remotely access user computers(s) and diagnose issues Perform standard password resets Occasional rotation to work past business hours Strong emphasis on customer service skills; exceptional phone support is most important knowledge of how to work w...
Start your new and rewarding Hospitality career with Diamond Resorts International… The Data Entry Specialist (Contacts Specialist) for our Southern California Resort generates legal documents (contracts) for all vacation ownership sales and performs related tasks required to complete the transaction in an expedient manner. The Specialist prepares and helps facilitate the contract for recordinatio...
Ajilon Professional Staffing is the fastest-growing staffing service in the world specializing in the temporary and permanent placements of premier administrative and management professionals. We have a great opportunity for a Bank Teller with one of Houston’s most respected Banking/Financial Services clients located in the Galleria/River Oaks area of Houston, TX. The ideal candidate for this posi...
Are you looking for a fun, fast paced environment with great earning potential? Are you friendly, energetic, with a great attitude and verbal skills? If the answers are yes. STOP YOUR JOB SEARCH NOW! E-mail me your resume and cover letter because we have a great career opportunity for you in our Business Development Center at Herb Chambers Kia of Burlington. Our dealership is growing and we need t...
The Internal Sales/Customer Service Team Member will be a part of the AIG Client Contact Center and enhance AIG’s competitive position, charged with increased profitable growth of Private Client Group and Premier Client Solutions product segments. This P&C licensed professional will act as a direct link to potential AIG clients via several channels offering sound insurance advice selling new busin...
Spirit Expeditions is hiring haunted history tour guides. You will be responsible for guiding a tour through the downtown area, while relaying stories of gruesome urban legends, serial killers, ghost stories and haunted locations. Our schedule is every Friday and Saturday nights from 7:30 to 10:00 pm You must be outgoing, energetic, and reliable....
Customer Service Associate Fort Worth, TX General: The Customer Service Associate (CSA) is responsible for the day-to-day execution of order management and associated tasks including: invoice accuracy, coordination of shipping details/appointments, follow up on missing/damaged freight in a team environment. The CSA is tasked with building relationships with internal departments, driving process im...
AC Lens is a leading optical online retailer, and wholly owned subsidiary of National Vision, Inc. (NVI). National Vision is the fourth largest optical retailer in the United States, operating more than 700 retail locations in 44 states through the U.S. National Vision employs over 6,500 employees and our retail divisions include America's Best Contacts & Eyeglasses, Eyeglass World, Vision Centers...
Personal Lines Insurance Customer Service Job Come join our team at Valek Insurance, a growing independent insurance agency that has been family owned agency in Sarasota for almost 30 years. With our employees years of experience and our knowledge of the local market, we work hard to find the best policy for your family. Join our team and become a part of our family business. This customer service...
Looking for a career you can enjoy, while helping people live better? Dr. Newton's Naturals has been helping people live better since 1995. Our select line of products include natural vitamins and supplements that have been proven to help improve health and well-being. Our goal is to educate our clients about the benefits of our products and why they work. This ensures that they are purchasing the...
JOB SUMMARY Provide billing and reimbursement support to sales specialists and customers. KEY RESPONSIBILITIES Investigate patient’s medical benefits and identify opportunities for prior authorizations. Prepare and submit prior authorizations in a timely manner. Effectively interface with hospitals, wound care centers and physicians to insure the highest level of reimbursement is attained. Communi...
Company Confidential St. Louis, MO
Job Description-Customer Account Representative Overall Scopeof Responsibilities and Reporting: The Customer Account Representative reports directly to Sales Quotations Manager for all day to day activities, and indirectly to the Outside Sales Manager or Representative on shared accounts. He or she will also be primarily responsible for all day to day interaction with assigned customers related to...
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Answers for Customer Service Jobs

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Looking for a customer service type of JOB?
I'm looking for a customer service type of job that I can work from home. PLEASE I DON'T WANT COMPANIES that I have to invest in, or sell something. But perhaps call centers that hire out. Thank Yo...
Do you think I should apply for a customer service job using an engineering resume?
Hi yahoo, I am looking to get a customer service or any kind of full time position right now for atleast a month or 2. But I have an engineering degree and the only resume I have is an electrical eng...

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