Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 166313
Aramark is looking for a Route Sales Representative for the Fremont CA area. ARAMARK is a leader in professional services, providing award-winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. The company is recognized as the industry leader in FORTUNE magaz...
Job Responsibilities for Service Desk: Answer incoming calls, process all email requests received, process live chat requests and log all customer questions and issues accurately and efficiently into ticketing system Troubleshoot hardware, software and network related issues Provide restorative or maintenance actions to resolve end-user issues Assist with defining and documenting knowledge bas...
Senior Scheduling Specialist Image Photo Services, Inc. is based in Miami, Florida and is an independent service provider for The Image Group (www.image.com) which has been in the business of capturing cruise vacation memories since 1987 and is the largest and most successful photo concessionaire in the cruise industry. Image operates on 39 cruise ships on worldwide itineraries on board many of t...
Position Summary With appropriate knowledge of the Company’s services and processes, a Customer Service Associate works under the direct supervision of the Customer Service Supervisor to deliver the highest level of quality service to our customers. The Customer Service Associate receives and responds to routine residential and commercial customer calls, inquiries, requests and complaints, which ...
Are you looking to start a sales career in a rewarding position that offers career advancement? Afni is now hiring entry-level sales positions. As a Customer Sales Representative, you will use your customer service and sales abilities to help customers find and purchase products and services. In this inside sales role, you will be part of Afni’s call center team making a difference every day. You ...
Are you fluent in proper Spanish and English? Are you looking for a rewarding position that offers career advancement? Afni is now hiring entry-level Spanish / English bilingual sales positions. As a bilingual phone Customer Sales Representative, you will use your customer service and sales abilities to help customers find and purchase products and services. In this inside sales role, you will be ...
Are you experienced in sales, marketing and/or high-volume recruiting and networking? Are you innovative and able to build strong relationships? Afni is looking for someone experienced in talent acquisition recruitment to develop and execute highly effective, result-driven strategies to recruit and select qualified and diverse candidates to meet business needs in a high-volume recruiting call cen...
We are seeking candidates with a mortgage background who are familiar with purchase and review compliance standards. This position is geared toward a candidate who has a long term mentality with working in the mortgage industry. Here is a more detailed description of what you will be doing: Government Document Review for Mortgage Bond Loan Program. Reviews and purchases funded loan files; prepar...
This is a job in the mortgage department, perfect for candidates who have a year of experience in the mortgage industry who are looking to jump start their mortgaging career. Government Document Review for Mortgage Bond Loan Program. Reviews and purchases funded loan files; prepare deficiency notices; obtains any missing documentation needed to complete a loan file; calculate, input, review and a...
Under direct supervision, the Project Manager is responsible for overseeing various system/business projects of a highly complex nature. The incumbent is responsible for the initiation, planning, execution, control and closure of assigned projects. Must ensure resources, scope, time and quality are managed in alignment with the external project environment (inside and outside of the company). Addi...
Are you looking to start a career in a rewarding position that offers career advancement? Afni is now hiring for entry level customer service and sales positions. As a Customer Service or Sales Representative, you will be part of our call center team focused on helping customers while providing an exceptional customer experience. As part of the application process, you will take an assessment and...
Position Summary With an appropriate knowledge of the Company’s services and processes, a Customer Service Representative I works under the direct supervision of the Customer Service Supervisor to deliver the highest level of quality service to our customers. The Customer Service Representative I receives and responds to routine residential and commercial customer calls, inquiries, requests and c...
Are you seeking a fun and competitive environment? Do you enjoy helping people get the most out of their natural talents? At Afni, our call / contact center Operations teams put talent to work. We are problem solvers who work close to the action and make a difference every day. If you are a highly driven professional who is able to identify needs, speak up, and make changes, then you will love bei...
Are you seeking a fun and competitive environment? Do you enjoy helping people get the most out of their natural talents? At Afni, our call / contact center Operations teams put talent to work. We are problem solvers who work close to the action and make a difference every day. If you are a highly driven professional who is able to identify needs, speak up, and make changes, then you will love bei...
Do you enjoy the internet and being online? Afni is now hiring Sales Chat Representatives. In this role, you will use your internet navigation and sales skills to help guide customers through the client’s website to research information, and recommend products and services. This will be done while handling multiple chat sessions at the same time in a prompt, professional and friendly manner while ...
Hello Job Seeker, We are currently helping our client (5th largest bank in the US) to find qualified candidates for their Bankcard Account team. You will be an Account Coordinator Assistant. Day to Day: • Updating Account Coordinator names on TSYS (MNA screen) and in Siebel • Adding Account Coordinator names to TSYS (MNA screen) • Assisting Account Coordinators with adding dedicated PA client...
About Catalina Catalina’s personalized digital media drives lift and loyalty for the world’s leading CPG retailers and brands. Catalina personalizes the consumer’s path to purchase through mobile, online and in-store networks powered by the largest shopper history database in the world. Catalina is based in St. Petersburg, FL, with operations in the United States, Europe and Japan. Job Summary ...
Modis Greensboro is hiring! We are looking for a product support specialist for a fulltime role in the High Point area. This person will be responsible for answering customers requests for proposals, providing customer support and quoting projects. Ideal candidates will be able to read a technical drawing and make recommendations based off them and be Microsoft Office savvy. Experience in engineer...
Are you someone looking for a stable career in web development? Do you have the foundation but lack the mentorship to truly excel as a professional? Now hiring for a Junior Web Developer in San Antonio with a fantastic company known for their collaborative teamwork-based culture! This is an exceptional opportunity to hone in on your skills in developing the content and functionality of a professio...
Everett MA, Floor 02 Qualified candidate will be the primary daily contact for all clients and investment managers trading derivative products. S/he will provide professional support through timely and accurate processing of derivative cash and trade instructions, and perform activities such as exchange-traded and OTC derivatives for futures, currency forwards (foreign exchange), options and swap...

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