Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 166194
Exciting UNDERWRITER job located in Arlington, VA requires extensive and hands-on experience with underwriting actual loan modification files. This Underwriter job requires the ability to perform mortgage modification functions, detailed analysis, underwriting, and extracting documents to perform reviews. Primary responsibility is to process, underwrite and decision 1st and 2nd mortgage modificati...
CAN YOU WORK FOUR 10-HOUR DAYS PER WEEK? THE COMPANY: ComDoc is a $100+ million office equipment dealer headquartered near Akron, Ohio with locations throughout Ohio, Pennsylvania and New York. We have consistently achieved revenue and earnings records driven by satisfied customers and committed employee partners. WHY CONSIDER A CAREER WITH COMDOC? Competitive salary. The opportunity to work ...
OB PURPOSE: This position serves as a company interface with customers. This position will be responsible for taking orders, servicing customers by answering questions, providing information about products and services as well as resolving complaints. JOB QUALIFICATIONS: Must be highly organized, detail oriented and a self-starter that is able to multi-task. Candidate must possess a pleasant an...
Are you looking for career advancement? Denali Executives, Inc. is hiring for entry level sales and customer service positions - We have openings in Outside Sales where we are able to meet with our customers face to face and build relationships with our clients. All companies need two things to succeed. 1. New Customers 2. Retention of Current Customers Denali Executives, Inc. is a premiere, ...
Manpower is currently recruiting for a Customer Service Rep (Inbound) position for one of our clients in Westerville, OH! Job Responsibilities: • Analyze, research, and resolve complex issues that have been logged into the case management system. Experience: • 2+ years of experience required. • Solid analytical and issue management skills • At least one year of customer service experience 6 ...
General Description The employee would be expected to perform within the four core professional roles of communicator/listener, information provider, and problem solver to assist clients with any outstanding concerns or questions related to their account. Job Responsibilities - Interprets, translates, explains, and provides applicable, accurate, and appropriate information with respect to servi...
Retirement Clearinghouse LLC (RCH) is an investment services firm that specializes in helping 401(k) plan participants “stay invested for retirement” by providing them the services they need to consolidate retirement accounts. We are seeking an Account Service Representative to join our Charlotte, NC office. We are seeking an outgoing and enthusiastic individual with superior interpersonal skills...
We are hiring 30 Customer Service Reps to take inbound calls and schedule repair service appointments for home warranties! Competitive hourly wage/hr + bonus opportunity, great benefits, paid holidays, 40 hrs/wk guarantee, paid vacation after 6mo.s, fun incentives and much more! PAID Training Class starts on 10/16/14 & lasts for 6 weeks M-F 8am-4:30pm Qualifications: Must pass an aptitude test ...
The World's leading Logistics company is looking for Customer Support Representatives to join their team!!! The ideal candidate will have a passion for building strong customer relationships through exceptional listening, utilizing strong written and verbal communication and problem solving. The ideal candidate will provide a personalized customer experience through easy, quick and enthusiastic i...
Local Sub-Prime Auto Finance Company is looking for a career minded, energetic, courteous customer service/collections representative - Spanish a plus. Please e-mail resume to *****...
Service Consultant Greenwood Chevrolet is expanding its service department. We are looking for an experienced Service Consultant to join our award winning team. Experience is required, GM preferred. Full- time Position Salary plus commission CSI bonus Customer Service Oriented Superior Communication Skills Full Benefit Package Health/ Dental Insurance Paid Vacation 401K Drug Free Workpl...
Job ID: 10530 Position Description: In a consumer-driven healthcare environment where patient satisfaction is essential we help healthcare providers not only stay on top but also go beyond what their patients expect. We answer more than 150,000 unique calls per day. This call volume requires our staff to be highly skilled to interact with patients as seamlessly as possible. Essential Duties and...
Client Services Officer Job Label:BCB_CSO The Client Services Officer (CSO) is responsible for assisting new and existing clients with establishing deposit products and services including checking accounts, savings accounts, money market accounts, certificates of deposit accounts, online banking services, remote deposit capture and ACH services in a prompt, courteous, efficient and professional ...
Manpower is currently recruiting for a PT Telemarketing position in LaCrosse, WI! As a PT Telemarketer, you will be responsible for making outbound calls to cold leads, prospects and customers, introducing new services, scheduling appointments and generating leads to drive new business for the Agency. Job Responsibilities: • Execute agency telemarketing campaigns • Generate leads for future bus...
Company Confidential New York City, NY, 10018
Midtown Financial Company has an immediate opening for a Verification Specialist, Prior Collections Experience a plus, 2-3 years related experience. Job Summary: Verify Client's Invoices via direct customer contacts, retrieve invoices and shipping documents. confirm Payees information, Repeat findings on a weekly basis. Strong Communications and interpersonal skills; ability to work easily with in...
Busy Irvine based company is looking for a Customer Service Representative with 2 years' experience in customer service, Must be ASE Certified and have a background in automotive repair or experience working for an auto dealer or in a auto repair store. Proficient MS Office & Internet Application Bi-Lingual Spanish speaking a plus Full-time Salary range $10-$15 depending on experience & qualif...
The Program Specialist is responsible for supporting the operations of InTeleCenter™ programs including, but not limited to, reimbursement hotlines, patient assistance programs, foundations, safety surveillance programs and compliance programs. The focus of the Program Specialist is to help patients or providers access the therapies they need. ESSENTIAL FUNCTIONS 1. Respond to inbound calls from...
Have a Ripple Effect on your Career! Voted as "One of the Best Places to Work" and included in Inc. Top 500 Fastest Growing Private Companies for 4 years running, Waterfilters.net is a leader in providing water filter solutions. Waterfilters.net is a passionate, family-owned business looking for the next leaders that share our core values and vision to join our innovative team. This is a great c...
Randstad will be hosting a job fair on Wednesday, September 17th from 10-2 to recruit for qualified candidates for the Trade Customer Support Specialist position at Whirlpool in Knoxville. This is an opportunity for applicants to meet with the Randstad Representative on-site to determine your potential as a future employee! Please bring a copy of your updated resume for immediate review and submit...
BANKING Part-Time Teller Merchants Bank, Red Wing, has an opening for an outgoing part-time Teller. This position will generally be 15-25 hours week. Hours will vary during the week and includes working 2-3 Saturday mornings per month. In this position, you will be responsible for providing excellent customer service, cross selling products and services, and processing all types of banking trans...

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