Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 166190
Ajilon Professional Staffing is the fastest-growing staffing service in the world specializing in the temporary and permanent placements of premier administrative and management professionals. We have a great opportunity for an HR Administrative Assistant job with one of our most respected clients located in Houston, TX on the Northwest side of town. The ideal candidate for this HR Administrative...
Local Sacramento company is hiring a Customer Relations Specialist responsible for analyzing provider panels and assisting in provider network development. This position is also responsible for resolving moderately complex claims issues and assists in maintaining the integrity of provider information on enterprise systems and may also assist with the day-to-day activities involving the contracting...
We are currently recruiting for a Human Resources Administrator job in Indianapolis, IN. This position requires a Bachelor’s degree and one to three years of administrative or HR experience. In this role you will responsible for maintaining the new employee files as well as entering information into a secure database. You will be answering questions and resolving onboarding issues for all employee...
Ajilon is currently recruiting for a Remote Medical Coding job in Indianapolis, IN. This opportunity requires three to five years of previous medical coding experience and an RHIT, RHIA, or CPC certification. In this role you will be working from home coding medical records in a hospital setting. Requirements of the Remote Medical Coding job -Review medical records based on coding -Make coding ...
Ajilon Professional Staffing is the fastest-growing staffing service in the world specializing in the temporary and permanent placements of premier administrative and management professionals. We have a great opportunity for a Bilingual HR Administrative Assistant job with one of our most respected clients located in downtown Houston, TX . Minimum 1 year of HR experience is a requirement for this...
Position Description: Open Positions for Career-Minded People. Be a champion for customer service! Are you ready to start your career with a company that offers growth, challenge and a commitment to excellence? Raymour & Flanigan is a leading furniture retailer in the U.S. and is searching for a career minded customer care associate that can make a difference to the customer shopping experience...
Position Description: We are currently looking for a professional individual to join one of our family of companies, Weichert Title. The qualified candidate will work out of our Cherry Hill, New Jersey Office. As an employee with Weichert Title you will have the opportunity to support Weichert Realtors, the number one independently owned real estate company in the United States. We are acceptin...
Customer Service job in San Diego, CA Ajilon Professional Staffing is working closely with our growing client in the pharmaceutical industry to fill a temporary to direct hire Customer Service job in San Diego, CA. This is a temporary to direct hire opportunity paying $12-$14 per hour, depending on experience. You will have daily interaction with C-Level Executives and VP’s getting great exposure...
Position Description: • Under immediate direction, provides exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. • Follow the established policies in accordance with the bank and the supervisor’s direction • Accountable for the personal achievement of monthly new account production as assigned by upper management • Pr...
Title: Customer Service job in Blue Ash, OH. Summary: We have a job opening for a Customer Service Professional in Blue Ash, OH. This position will be responsible for providing the highest level of care and quick solutions to customers. The Customer Service job duties and responsibilities include: • Work closely with sales agents and customers to quickly and accurately process orders • Assis...
Ajilon Professional is partnering with a major hospital. We are currently recruiting Certified Medical Coders for our new client’s Certified Medical Coder Job in Chicago, IL. Qualified candidates must have three years’ experience in medical coding. Evaluation and Management experience is highly desired. If you are looking for an exciting opportunity with a highly reputable company, this is the per...
Ajlon Professional is partnering with a medical facility. We are currently recruiting Certified Medical Coders for our new client’s Certified Medical Coder Job in Chicago, IL. Qualified candidates must have three years’ experience in hospital medical coding. Evaluation and Management experience is highly desired. If you are looking for an exciting opportunity with a highly reputable company, this ...
We are currently recruiting for a contract to hire Medical Coder job in Houston, Texas. The client is a targeting someone with Pain Management and/or Anesthesia coding experience. They are located in SW Houston, Texas. Pay is $25/hr. DOE. Qualifications: -Three to five years of medical coding experience required -Coding certification is highly preferred -ICD-9 experience required; ICD-10 train...
We have a direct hire HR Coordinator job opportunity in Wauconda, IL. Candidates MUST have at least two years of HR experience either in a Coordinator or Generalist function. In this role, you will be responsible for employee relations, benefits and medical leave administration, setting up drug screens/background checks, and new hire orientation. You will be required to have solid proficiency in M...
We are looking to recruit a motivated individual for a Medicaid Medical Biller/Collector job in Chicago, IL. You must have at least three years’ experience in government billing and collections. You must also be able to work well in a high productivity environment. If you are interested in working for a company that has a great reputation this is the job for you. Responsibilities for the Medicaid...
We are looking to recruit a motivated individual for a Hospital Medicare Medical Biller/Collector job in Chicago, IL. You must have at least two years’ experience in Medicare billing and collections. You must also be able to work well in a high productivity environment. If you are interested in working for a company that has a great reputation this is the job for you. Responsibilities for the Hos...
Accounting Principals is working a Customer Care job with a medical device company in north Minneapolis. This is a contract-to-hire position paying $15+/hr, DOE. JOB DESCRIPTION - Assist customers via phone with inquiries about devices, insurance and medical information - Educate customers about devices, includes device retention when needed - Gather and forward information for insurance clai...
Manager of Medical Affairs/Credentialing Manager Job Opportunity in Chicago, IL We are working with our Client (Hospital) in Chicago that is seeking to fill the Manager of the Medical Staff Office. This individual will lead the operations of the medical staff office to meet the requirements of the medial staff bylaws. Great Direct Hire Opportunity! Responsibilities: Manage the credentialing and...
Ajilon is currently recruiting for a Medical Biller job in Muncie, IN. This opportunity requires two to five years of previous experience in medical billing in a physician office or hospital setting. In this role you will be processing medical claims as well as follow up and resolution of outstanding medical claims. You will also be communicating both over the phone and via email with insurance co...
Ajilon is currently recruiting for a Medical Communication Specialist job in Indianapolis, IN. Previous experience in the health care industry is preferred however candidates with a college degree and two years of customer service experience will also be considered. Candidates will be taking calls from patients and assisting them with scheduling and answering questions related to their medical car...

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