Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 174769
The Reprographics Associate is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations. Responsibilities include processing reprographics requests, doing finishing work and basic equipment troubleshooting. Job Responsibilities: Complete large numbers of reprographics requests for black/white and color photocopies. Operate production printers and...
The Reprographics Associate is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations. Responsibilities include processing reprographics requests, doing finishing work and basic equipment troubleshooting. Job Responsibilities: Complete large numbers of reprographics requests for black/white and color photocopies. Operate production printers and...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient comm...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that giv...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that giv...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that giv...
If you are looking at this ad then that means you are ready to make a CAREER CHANGE and find new OPPORTUNITIES. So many of our Sales Representatives were in the same situation as you and came from backgrounds such as: SALES / MILITARY / RETAIL / CUSTOMER SERVICE MANAGEMENT / COLLEGE STUDENT / BARTENDER / ATHLETES WORKING OUTDOORS / RESTAURANT BUSINESS As a fast-growing LEADER in the service indu...
If you are looking at this ad then that means you are ready to make a CAREER CHANGE and find new OPPORTUNITIES. So many of our Sales Representatives were in the same situation as you and came from backgrounds such as: SALES / MILITARY / RETAIL / CUSTOMER SERVICE MANAGEMENT / COLLEGE STUDENT / BARTENDER / ATHLETES WORKING OUTDOORS / RESTAURANT BUSINESS As a fast-growing LEADER in the service indu...
Checkered Flag 50 Years of Great Service “Life is good under the Flag” Are you ready to advance in your career? Checkered Flag Motor Car Company, Inc. is currently seeking a Paint Prep Technician. Come and join a dynamic industry leader! Checkered Flag is the premier automotive dealership in Virginia and we are known for delivering the highest levels of customer and employee satisfaction. Join...
Join our family of talented Call Center Sales Representative who “Just Sound Better!' Earn top dollar for your performance and feel good representing nationally known companies. No cold calling - all leads provided – warm call sales approach! Experienced professionals are always welcome, and entry-level candidates are encouraged to apply. Small training classes, one-on-one coaching, and our pro...
ENTRY LEVEL - Marketing / Advertising / Public Relations Get your foot-in-the-door and come and grow with our young expanding firm. No experience is necessary. WE WILL TRAIN! What Matters Most To You In Your Next Position? - Opportunity for Advancement? - Continual Growth and Development? - Comprehensive Training and Mentoring? We are looking for Competitive Individuals to fill Entry Level ...
ENTRY LEVEL - Marketing / Advertising / Public Relations Get your foot-in-the-door and come and grow with our young expanding firm. No experience is necessary. WE WILL TRAIN! What Matters Most To You In Your Next Position? - Opportunity for Advancement? - Continual Growth and Development? - Comprehensive Training and Mentoring? We are looking for Competitive Individuals to fill Entry Level ...
If you are looking at this ad then that means you are ready to make a CAREER CHANGE and find new OPPORTUNITIES. So many of our Sales Representatives were in the same situation as you and came from backgrounds such as: SALES / MILITARY / RETAIL / CUSTOMER SERVICE MANAGEMENT / COLLEGE STUDENT / BARTENDER / ATHLETES WORKING OUTDOORS / RESTAURANT BUSINESS As a fast-growing LEADER in the service indu...
Description Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results. Requirements A successful Marketi...
We are expanding! Apply now and be part of our growing Team. Walk-ins are welcome between 9 AM and 4 pm, Mondays through Fridays. TeleTech 2000 US 287 Bypass Ennis, TX 75119 Are you the one in the family that everyone goes to when their laptop is acting up? Usually find it's user error, and you are patient and ready to help regardless? No need to be the absolute computer guru, software or ta...
If you are looking at this ad then that means you are ready to make a CAREER CHANGE and find new OPPORTUNITIES. So many of our Sales Representatives were in the same situation as you and came from backgrounds such as: SALES / MILITARY / RETAIL / CUSTOMER SERVICE MANAGEMENT / COLLEGE STUDENT / BARTENDER / ATHLETES WORKING OUTDOORS / RESTAURANT BUSINESS As a fast-growing LEADER in the service indu...
Edible Arrangements in Canton is looking for: Drivers, Inside sales/ Production, Temporary Holiday Help Customer Service/ Production opportunity-Edible Arrangements is looking for our next great Fruit Consultant/ Production team member. PT positions available. Excellent phone and interpersonal skills are a must. (Only energetic and outgoing applicants will be considered)*. Competitive pay and fle...
Job Description Job Title Customer Service Representative (Card) 12. Job Purpose FULL-TIME (40 hours a week) The schedule for this position will be: Weekdays 2:00 pm to 10:30 pm , Saturday and Sunday shifts required 2:00 pm to 10:30 pm. 12% shift differential will apply to applicable evening hours and all weekend hours! 6% language differential on all hours for bilingual (Spanish/English) ...
ARG Financial Staffing is currently seeking Bilingual (Spanish) Call Center Representatives to join their team. The Call Center Representative will be responsible for working with the client to develop their client profile, provide customers with product and service information, document all call information according to standard operating procedures and provide excellent customer service. Additio...

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