Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12639
Compensation: BASE PAY PLUS BONUS PLAN NOW HIRING! We promote and sell DIRECTV inside the #1 Retailers in the nation!! We are conducting interviews for new additions to our team. The position is immediate hire. No experience is required - we provide paid training. Immediate advancement opportunities are available. Compensation - BASE PAY PLUS BONUS PLAN Reliable transportation preferred. All appli...
Talk about value.T.J. Maxx is where you'll find it. T.J. Maxx, together with Marshalls, forms the Marmaxx Group, the largest off-price retailer of apparel and home fashions in the U.S. T.J. Maxx offers brand name family apparel, giftware, home fashions, womens shoes, and lingerie, and emphasizes accessories and fine jewelry, at prices 20% - 60% below department and specialty store regular prices!...
Talk about value.T.J. Maxx is where you'll find it. T.J. Maxx, together with Marshalls, forms the Marmaxx Group, the largest off-price retailer of apparel and home fashions in the U.S. T.J. Maxx offers brand name family apparel, giftware, home fashions, womens shoes, and lingerie, and emphasizes accessories and fine jewelry, at prices 20% - 60% below department and specialty store regular prices!...
Busy international firm in the Northern Virginia area is seeking an energetic go-getter with outgoing personality to work in their Client Relations area. You will be working in a fast paced, team oriented environment. Duties include: Making and receiving daily calls from clients and prospects Handling inquiries Tracking orders Ensuring client satisfaction Updating their state of the art database a...
Job Description Customer Service/Management-in-Training Positions for our growing company. We are looking for career-minded individuals. Our ideal candidate is a person who has specific personal and professional goals in mind and is looking for a stable company to support them. Applicant must: be self-motivated, possess strong leadership skills, have a customer service attitude, have integrity, ha...
LEI is a leading marketing firm in business since 2004. We are now located in 8 cities and expanding to 5 more before the end of the year. We are looking to build up our employees to assist with our expansions. Job Responsibilities: Setting appointments for Sales Representatives Managing interactions with customers Explaining information to prospective customers Communicating results with manageme...
Due to new product line our company has multiple openings for customer service representatives. No experience is required, but any customer service experience is helpful. We will provide training. Currently we are accepting 17 women or men to start this week. Only requirements are must be 18 years old, dress neat in attire, great customer service skills, and have an open flexible schedule. Only 60...
Direct Hire Opportunity for our client in the Winchester / Front Royal area. Must have extensive experience in detailed cleaning of large scale homes. Knowledge of proper procedures of cleaning fine items including delicate artwork and management of housekeeping staff is highly desired and preferred. Must live in the Winchester Virginia/Frederick County or surrounding areas or be willing be reloca...
Job ID: 00160107 Location: TX - Austin Relocation Provided: None Education Required: Bachelors Degree Experience Required: 5 - 7 Years Position Description: * The position can be based at any of our service operation sites, residence in Austin, Texas is not required. No relocation benefits apply.* Provide leadership and oversight to outsourced partner contact centers in collaboration with the mana...
A collection agency in Charlotte, NC is looking for collection associates. Applicants must be well spoken, have a drive to succeed and be a team player. Experience in the collections industry is a plus but not required. We will provide the necessary training. Compensation is a base hourly pay plus potential commission. Working hours are 9am to 6pm Monday through Friday. Interested applicants shoul...
We are a sales & marketing firm looking for entry-level candidates we can develop into managers. Through our marketing approach, we are able to keep current customers satisfied and generate new business as well. We are looking for well-rounded individuals with great people skills & a competitive mindset to assist in our expansion goals. All candidates will start off in marketing, customer service...
Will be training for the first 2 weeks in Hopewell, NJ from 7am-3:30pm Monday-Friday. After the 2 weeks of training they will be working remotely from home. Basic 1st/2nd level Helpdesk spending 20 - 30 minutes resolving both hardware and software issues over the phone Looking for someone with Basic Knowledge and willing to learn all PROPRIETARY software applications *Candidates must be flexible w...
180 Medical continues to be voted one of the Best Places to Work in Oklahoma! We are proud to be a company that expresses as much appreciation and care for our employees as we do our customers. 180 Medical is one of America’s fastest growing providers of intermittent catheter medical supplies. We have representatives in offices across the nation to help serve our customers, but we call Oklahoma Ci...
Title: Customer Service Representative II Job Summary: Principal work activity may include, but is not limited to, response to client inquires and research of client issues relating to production, quality, delivery schedules, and production specifications. Will also, provide information to other departments that is needed to resolve client problems; diagnose and define issues; develop strong relat...
MetLife, a leading provider of insurance and other financial services to individual and institutional customers, is seeking a Service Associates for Senior CSR in Charlotte, NC! Beyond meaningful and challenging work, MetLife provides a variety of flexible work arrangements, as well as a tuition reimbursement program, competitive benefits, and retirement and pension plans. MetLife’s responsiveness...
Description: Why work weekends when you can work wonders instead? Sometimes taking a job that requires weekends is a great way to get started in a new career. But it can get old. And take it from us, it's also unnecessary. With UnitedHealth Group, you can move to a traditional work week and totally transform your career at the same time. Here, you're not just working. You're making great things ha...
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. Primary Responsibilities: Coordinates, supervises and is accountable for the daily/ weekly/ monthly...
Description: The Call Center Solution Engineer will be responsible for designing and enhancing the next generation of contact center solutions. Responsibilities include implementation of new applications and services, identify network design requirements between components to support real time communication of signaling, and media and VOIP and telephony products for the Contact Center Services org...
Description: The Call Center Solution Engineer will be responsible for designing and enhancing the next generation of contact center solutions. Responsibilities include implementation of new applications and services, identify network design requirements between components to support real time communication of signaling, and media and VOIP and telephony products for the Contact Center Services org...
Description: The Call Center Solution Engineer will be responsible for designing and enhancing the next generation of contact center solutions. Responsibilities include implementation of new applications and services, identify network design requirements between components to support real time communication of signaling, and media and VOIP and telephony products for the Contact Center Services org...
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Answers for Customer Service Jobs

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Customer service jobs?
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Muslim working for customer service job.. how do you talk for hours during fasting month? don't you feel thirsty? (Not for people working night shift)

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