Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13894
Customer Service Representative A career with Wisconsin Public Service is "Worth the Energy" Wisconsin Public Service (WPS), a subsidiary of Integrys Energy Group, is currently seeking Customer Service Representatives for our Customer Call Center Operations in Green Bay, WI. A Customer Service Representative at WPS is responsible for making and receiving companywide customer calls, investigating b...
Ability and motivation to learn new technologies quickly with minimal support and guidance Strong troubleshooting skills Excellent verbal and written communication skills with the ability to communicate across various levels, both internally and externally Excellent customer service, interpersonal, organizational and communication skills Ability to work in a fast-paced environment; meeting or exce...
Through PlanPrescriber.com and eHealthMedicare.com, eHealth leverages insightful technology to match Medicare-eligible consumers with the best Medicare products based on their personal medical needs and budget. All of eHealth’s consumer-facing businesses are backed by a dedicated customer care team of highly skilled, licensed professionals. In addition to serving consumer needs directly, eHealthTe...
Summary Depending on the department, Representatives may perform any of the following functions: Representatives are in a direct customer contact position responsible for answering customer questions, handling requests for service, and resolving customer problems in a prompt, courteous and accurate manner. Representatives are required to sell Verizon products and services to meet set sales objecti...
Salary Information Hourly Rate: $12.10 - $28.61 Summary The Fiber Customer Support Analyst will serve as the initial point of contact for provisioning and/or maintenance customer inquiries concerning their fiber based voice, data and/or video services. Responsibilities Duties may include, but are not limited to, the following: Answer incoming calls from customers with order inquiry and/or trouble...
Salary Information Hourly Rate: $11.74 - $27.94 Summary The Fiber Customer Support Analyst will serve as the initial point of contact for provisioning and/or maintenance customer inquiries concerning their fiber based voice, data and/or video services. Responsibilities Duties may include, but are not limited to, the following: Answer incoming calls from customers with order inquiry and/or trouble...
Will be building new enterprise Allscripts users from scratch. Will be doing track views (moving patients from one stop to the next). Will be using topology to troubleshoot the existing Allscripts. front and backend experience. (Must be able to troubleshoot problems from the user end but also on the backend-being logged onto particular servers to track down a problem). Have general knowledge of th...
Company Confidential Newington, CT
Looking for a change of pace? Our client is a full service heavy equipment dealer servicing the construction industry. As a Rental Coordinator, you will work with a variety of customers to help them get the equipment they need to get the job done! From taking inbound calls, giving quotes, moving equipment and inspecting inbound and outbound equipment, this is not your typical desk job. Everyday wi...
Availability Management Responsibilities Include: Understand current infrastructure design/development processes Ensure application and infrastructure components meet availability standards Understand/Review/Improve IBM Monitoring/Alerting/Reporting Level and scope of involvement of Availability Manager in IBM Incident Management Facilitate Critical Incident Bridges to timely resolution, engaging...
This role will be part of the IBM Refresh Team dedicated to the refresh of client machines from older computer models to newer model hardware. This role will perform varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources. Perform Installs, Moves, Adds and Change (IMAC) activities, as well as data...
This role is responsible for monitoring, controlling and operating complex computer systems, networks, applications and/or distributed systems in a multi vendor environment. They are also responsible for analyzing first level problems for all systems (according to the service agreements), resolving and routing as appropriate, supporting the Systems Management Processes specific to their client req...
A leading provider of specialty pharmacy services, Accredo improves care for patients through behavioral and clinical expertise. Accredo offers a broad range of healthcare products and services for individuals with chronic health conditions, such as growth hormone deficiencies, hepatitis C, hemophilia, oncology, multiple sclerosis and rheumatoid arthritis. It also provides comprehensive patient ma...
Keystone Press, one of Toledo's oldest Printers has an immediate need for a Customer Service Representative to join our team. The position is full time, 8:00 a.m. - 4:30 p.m. Monday through Friday and is offering a great work environment and a full benefits package. Applicants must possess excellent customer service skills, be detail oriented, must be able to multi task and be able to handle tight...
C3 CAREER EXPO TODAY! Thursday, July 31 9am to 7pm 5215 Wiley Post Way Salt Lake City, UT 84106 IMMEDIATE OPENINGS Inbound Customer Service Representative $16.50 Per hour APPLY IN PERSON AT THE CAREER EXPO. APPLY ONLINE AT jobs.c3connect.com CALL US AT 801-656-6458 We are also hiring for the following positions: § Talent Acquisition Recruiter § Talent Acquisition Coordinator § Trainer §Workforce M...
A leading provider of specialty pharmacy services, Accredo improves care for patients through behavioral and clinical expertise. Accredo offers a broad range of healthcare products and services for individuals with chronic health conditions, such as growth hormone deficiencies, hepatitis C, hemophilia, oncology, multiple sclerosis and rheumatoid arthritis. It also provides comprehensive patient ma...
Reynolds and Reynolds is one of the top providers of premium integrated computer solutions for automobile dealerships worldwide. In business since 1866, we continue to grow and provide cutting-edge solutions for all aspects of dealerships. As the Customer Service Representative, you are responsible for entering orders via an order entry program and maintaining the inventory program and dealership...
# of Positions 35 Job Type Para-professional/Support Full/Part Time Part-Time Shift First Weekends Required Both Why State Farm®? Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada. This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer...
The Distribution Specialist is responsible for the packaging and delivery of client payrolls, reports, and other materials as well as outgoing Heartland Ovation Payroll mail, internal mail between locations, and maintaining adequate supplies to meet production demands. This is a part time opportunity. Utilizing various office equipment (printers, pc, check folding/stuffing machine, postage meter),...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking a Customer Service Representative / Telephone Operator in West Greenwich, RI. Earn $12.00 per hour at this full-time, 4 week temporary position. Work 35 to 40 hours per week, Monday - Friday. Must be flexible with the schedule as working some nights may be requ...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking a Technical Customer Service Representative in Swedesboro, NJ. Earn $14.00 per hour at this full-time, temp-to-hire position. Work 40 hours per week, Monday - Friday, 8:00 AM - 5:00 PM Job Description: Provide direct customer service support for all customer ne...
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