Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 174495
Experis, formerly Manpower Professional, is seeking a Customer Service Representative for a permanent position located in Seguin, Texas. Responsibilities will be: Performs various customer service functions including answering phones, computer order entry, expediting/tracking parts orders, customer assistance in determining correct service parts required and technical support. Expedites parts o...
SMS is a leading business development firm serving small to medium sized business throughout North America. Everyday we help companies achieve their goals by analysis and implementation of winning business strategies. We are seeking energetic individuals with good phone presentation skills to join our team as a Business Coordinator. The Business Coordinator is the initial contact with a prospecti...
MAXIMUS MARKETING IS SEEKING ENTRY LEVEL CANDIDATES FOR MANAGEMENT-IN-TRAINING PROGRAM!!! ***We are NOT a telemarketing firm! No stuffy office environment!*** Where do you see yourself in 10 years? Five years? Next year? Do you believe in working hard to play harder? Maximus Marketing is is looking to immediately hire self-motivated, positive and passionate candidates to develop into managers ...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...
Do you want to be part of a services company with both a proven record of success and planned growth? TriNet is a leading provider of a comprehensive human resources solution for small to medium-sized businesses. We enhance business productivity as a human resources partner, managing HR so clients can focus on operating and growing their core business. Our HR solution includes payroll processing, ...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with ...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...
Do you want to be part of a services company with both a proven record of success and planned growth? TriNet is a leading provider of a comprehensive human resources solution for small to medium-sized businesses. We enhance business productivity as a human resources partner, managing HR so clients can focus on operating and growing their core business. Our HR solution includes payroll processing, ...
Entry Level Openings: Immediate Hire Full Training Provided Are you looking for a new career? Maximus Marketing is seeking a candidate for a dynamic Entry Level position to work with our leading marketing and sales teams in the Greater Philadelphia area. The position would play a crucial role in the expansion plans locally and nationally in the next few months and would have many travel opportu...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
Service Delivery Coordinator Zipline, LLC is currently seeking an experienced Service Delivery Coordinator to join our team. Job Description: The Service Delivery Coordinator (contractor) is responsible for ensuring exceptional customer satisfaction by scheduling the necessary resources, labor, and materials to complete the assigned jobs on a daily basis. This position works in conjunction with...
Service Delivery Coordinator Zipline, LLC is currently seeking an experienced Service Delivery Coordinator to join our team. Job Description: The Service Delivery Coordinator (contractor) is responsible for ensuring exceptional customer satisfaction by scheduling the necessary resources, labor, and materials to complete the assigned jobs on a daily basis. This position works in conjunction with...
Service Delivery Coordinator Zipline, LLC is currently seeking an experienced Service Delivery Coordinator to join our team. Job Description: The Service Delivery Coordinator (contractor) is responsible for ensuring exceptional customer satisfaction by scheduling the necessary resources, labor, and materials to complete the assigned jobs on a daily basis. This position works in conjunction with...
**Tourism Industry ** -- International business -- French - San Francsico (civic / van ness) Immediate opening - We are constantly hiring We are a receptive in the tourism industry currently seeking a new team member. Products are tours in the US & Canada. Clients are professionals of the tourism industry mostly in Europe. Looking for a career in the tourism industry long term? You are accur...
We are seeking two (2) full time bilingual (English/Spanish) Customer Service Representatives. These positions are responsible for taking inbound calls for various states and process work as it relates to calls along with other associated duties. One year of prior customer service experience, attention to detail, ability to resolve problems, strong oral communication skills, judgment, customer ser...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...

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