Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13874
Company Confidential Grand Rapids, MI, 49546
Commercial Lines CSR and Sales Part Time Negotiable Licensed in Property and Casualty Past Experience 2 to 5 years Vacation Package We are small SE Grand Rapids family owned agency established in 1943 Salary Negotiable Office Hours: 8:45AM to 5:00PM Monday thru Friday...
Position ID:31683 Position Title:Automotive Customer Care Professional III Min Education Desired:High School Diploma or equivalent Travel Percentage:0% Relocation:No Job Summary:Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best gl...
The Customer Service Representative is a front line service professional and brand representative for HSN. By establishing meaningful connections and confidently driving to accurate and appropriate resolutions to problems with customers’ orders, accounts, or other aspects of the customer experience, the Hybrid Customer Service Representative builds customer loyalty and increases brand value with e...
LawCash, Cranford NJ With close to fifteen years of experience, LawCash isthe nation’s premier legal funding company. Countless legal funding companies have come and gone but LawCash remains a reliable business which aims to provide the most honorable and responsible service at the lowest cost. LawCash current has various open positions at our new location in Cranford New Jersey. We are looking fo...
Supervisor - Customer Account Services - Call Center DUTIES: Plan, schedule, coordinate and supervise customer contact employees in the Customer Account Services Group. Provide direct supervision of activities associated with Call Center functions such as handling incoming telephone calls, credit and collections activities, correspondence, and maintenance of customer records. Assist with oversight...
POSITION SUMMARY An Academic Advisor, under the general supervision of the Penn Foster Student CARE Manager/Supervisor, responds to student requests via all communication platforms including telephone, e-mail, chat, correspondence and social media channels. These representatives must be professional and provide quality service interactions throughout the lifecycle of our students. This position re...
Job Title :Pricing Analyst Job Duration: 4 Months Job Location : Aguadilla, Puerto Rico Description: · Job Summary: The incumbent will function in a lead role and be responsible for all aspects of pricing and warranty adjudication requests on a timely, complete, compliant and accurate basis, in accordance with all policies and procedures. This position will support the pricing needs of a variety o...
POSITION SUMMARY Student CARE Representatives, under the general supervision of the PF Team leaders, respond to student requests by telephone. These representatives must be professional and provide quality service interactions throughout the lifecycle of our students. This position requires individuals to communicate with both internal and external customers, and therefore a professional attitude...
Position – Technical Support Representative Location – Draper,UT Duration - FULL TIME Note : Networking people also can apply. People with good Networking or Telecom Knowledge also can apply. Technical Skills · Experience with MS Server 2003 or 2008 · Excellent written and oral communication skills in English · 1-2 years customer service experience · Extremely customer focused with high level of e...
Work-From-Home Overnight/ Weekend Operations Coordinator A busy staffing agency located in midtown Manhattan is seeking an overnight/ weekend Operations Coordinator to work from home. This opening requires the employee to work overnight and weekend shifts based on a rotating schedule with other coordinator. Schedules include, but are not limited to: Weekday shifts, from Monday to Thursday, will in...
Account Representative - Source 1-WD30009557 Johnson Controls is a global multi-industrial company with core businesses in the automotive, building and energy storage industries. Our 170,000 employees create quality products and services to optimize energy and operational efficiencies of buildings, energy storage and interior systems for automobiles. Through our growth strategies and by increasing...
Senior Customer Success Manager I-WD30009226 Johnson Controls is a global multi-industrial company with core businesses in the automotive, building and energy storage industries. Our 170,000 employees create quality products and services to optimize energy and operational efficiencies of buildings, energy storage and interior systems for automobiles. Through our growth strategies and by increasing...
The 1199SEIU Benefit & Pension Funds provide comprehensive health, pension, and quality of life benefits to unionized workers represented by 1199SEIU United Healthcare Workers East. We are among the largest labor-management funds in the nation, covering 400,000 members and their families. If you’re ready for the brightest career future, join us in this excellent opportunity to showcase your talent...
Applewood Plumbing Heating & Electric has achieved the Denver Post's Top Workplace designation for 2012, 2013, and again for 2014! In addition to being named a Top Workplace for 2014, Applewood received special recognition as the company offering the best employee benefits in Denver. We are honored to have been recognized through survey results from our own employees in the areas of employee appre...
Manpower is currently hiring a Customer Service Representative for one of our clients in Alpharetta, GA! Job Responsibilities: • Follows a few clearly detailed procedures in performing simple repetitive tasks in the same sequence, such as filing, faxing and matching of responses in Outlook and other databases • Must have basic computer skills such as Windows, Internet Explorer, Microsoft Office •...
Insurance One Agency (IOA) is a family-owned agency, proud to be affiliated with Michigan’s largest real estate company which includes Real Estate One, Max Broock and Johnstone & Johnstone. IOA has a wide range of products and represents a variety of insurance companies for your Property and Casualty needs. The Agency is looking for a full time CUSTOMER SERVICE REPRESENTATIVE for their Corporate o...
THE PRIMARY PURPOSE OF THE POSITION The Retail Account Management Service Associate processes core client requests in a timely and accurate manner while remaining within legal and FINRA guidelines. The Service Associate is required to be proficient in processing client transaction requests covering a range work streams and registrations. The Service Associate is generally responsible for processin...
ManpowerGroup is currently seeking an Insurance Call Center Representative to help support our client's team. This is a temporary assignment that will last approximately three months. The pay rate is $15-$16/hr based on experience. Description: Preferred applicants will have a current P&C license and an additional language skill other than English. We will consider applicants that have additional...
GREAT OPPORTUNITIES AT CITIZENS Full and Part Time Client Service Representatives Needed Citizens Bank Minnesota, Lakeville office, is looking for two high performing, experienced, motivated, and community focused individuals with great attention to detail for the following positions. CLIENT SERVICE REPRESENTATIVES Responsible for executing financial transactions, answering the telephone, greeting...
Customer Service dept. needs highly motivated individual with good speaking voice and excellent communications skills for dispatching service technicians and heavy phone work. Fax or e-mail resume to 516-942-7059 or *****...
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