Customer Service Jobs

Customer Service Employment Information

Customer Service Industry Overview

Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market

Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it?s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries

Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.

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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 173145
Desktop Support Opportunity in San Francisco, CA Length: 6-9 month contract (opportunity for contract extension or conversion to permanent as the campuses grow) The second-largest employer in the city and the fifth-largest in the San Francisco Bay Area, our client seeks motivated and talented faculty and staff to help it achieve its advancing health worldwide™ mission. Description Our client i...
Cinemark has a 1st level Call Center Support Representative position available in the Theater Technology department based in the Frisco, TX support center. The primary responsibility of this position is to provide support via phone, email and tracking software for our end user’s technical problems and service requests; records problem symptoms and information for escalation of the more complex pr...
Customer Relation position receiving and directing customer request and or concerns. 2 years experience in customer relations field with strong problem solving experience. Strong phone skills essential. Must be proficient in word and excel. Work well with others....
Call Center Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account i...
About the Job ​ Businesses’ everywhere are interested in outsourced marketing, but few are savvy enough to accomplish the job themselves.​ Outsourced marketing is the standard, and our service is highly valued.​ We help fortune 500 companies within the telecommunications industry market new and inventive products. We are the best in the industry at sales and marketing, which is why we represent s...
Do you enjoy talking on the phone? Do you have a pleasant and professional voice? Do you have a friendly personality? No sales involved - Simply set sales appointments! You will receive great training for 3 weeks -earning $10/hr PLUS $100-$200/week training bonuses! Upon completion of training program: *get a raise to $11/hr base (up to $12/hr with perfect attendance) *Earn $25,000 to $45,000 Inco...
Do you enjoy talking on the phone? Do you have a pleasant and professional voice? Do you have a friendly personality? No sales involved - Simply set sales appointments! You will receive great training for 3 weeks -earning $10/hr PLUS $100-$200/week training bonuses! Upon completion of training program: *get a raise to $11/hr base (up to $12/hr with perfect attendance) *Earn $25,000 to $45,000 Inco...
We are currently seeking out Customer Service Professionals with a customer service background who can grow within our company! We pride ourselves on providing clients with a personal, professional approach to promotional marketing and customer acquisition, anchored through customer service. We believe individuals with a background in customer service, restaurant, retail, or hospitality, understa...
Customer service- Logistics You will be working as the bridge between drivers and freight that needs to be moved throughout 48 states. You will have a dedicated area that you will focus on to move freight. Fast paced environment, strong computer skills required, able to work in their computer designed system. Bilingual is a plus Why Kelly®? At Kelly Services®, we work with the best. Our clien...
Enjoy talking with people and customer service? www.DeterminedMkg.com Customer Service / Entry Level Sales / Entry Level Management Determined Marketing, Inc. is expanding and has quickly become one of the fastest growing and most successful marketing firms in the Greensboro, Winston-Salem, and Charlotte, North Carolina Areas. We are looking to fill ENTRY-LEVEL customer service, sales, and mark...
On-Site Supervisor/Staffing Coordinator (Sacramento) COMPANY: FULL STEAM STAFFING OFFICE #: 916-923-3663 Ext. 105 CONTACT: Isela Rincon About the Job National staffing company looking for an organized, energetic, bi-lingual (Spanish/English) on site representative for a client site in the Sacramento Area. Responsible for recruiting, training, payroll, safety and HR functions for approx. 150 e...
Sleep Number is seeking a highly effective Analysis Manager- Consumer Insights to provide analytical horsepower to derive actionable consumer insights from all available data. The purpose of the Consumer Insights team is to develop integrated and actionable consumer insights that inform a wide range of business decisions and strategies. Our team style is collaborative, creative, and comfortable wi...
Provisions Group is seeking an experienced Customer Service Representative to serve clients, obtain and record customer information, prepare documents and establish and maintain long-term relationships with key clients. Duties: * Explains financial services by answering inquiries; explaining requirements. * Opens customer accounts by obtaining and verifying required information; inputting infor...
Looking for a great position in a positive and fun atmosphere? Are you fluent in Spanish, French, or Mandarin? This could be the position for you!! This position entails helping customers with placing their orders, investigating missing products, helping resend defective products, renewing memberships, answering customer questions, and more! The facility is located in Ada, Michigan (right outsid...
Are you fluent in French, Spanish, or Mandarin? Do you enjoy helping others? Do you want to work in a fun, professional envorinment? This may be the job for you! This position entails helping customers with placing their orders, investigating missing products, helping resend defective products, renewing memberships, answering customer questions, and more! There are no sales or collections for thi...
Munters is a global leader in energy efficient climate control solutions. We operate in 30 countries, supply solutions and services to more than 20 industries throughout the world and employ nearly 3000 people globally. We are searching for a Product Support Technician to support our rapidly growing business located in Mason, Michigan. ESSENTIAL DUTIES AND RESPONSIBILITIES: Educate customers, de...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities Responsibilities This role handles a high volume of inbound customer calls and is responsible for providing high quality customer service on calls that...
DO YOU FILL THE BILL? Great With Numbers. Awesome With People. When XFINITY customers have a billing question, it’s up to you to help turn a potentially unhappy situation into an awesome, feel-good experience. This takes diplomacy, a reassuring tone, and sense of ownership over the problem and its resolution. And, of course a thorough understanding of the ins and outs of our billing systems, pr...
Customer Service Rep - Fulltime - Waukesha / Milwaukee, WI-CUS000745 Enthusiastic, customer-focused, passionate, and caring, you’ll be more than the face of our company—you’ll be the heart and soul of our customer experience, the essence of what makes us unique, and the reason we’re better than the rest. We invite you to thrive within our dynamic call center environment. Use your professional dem...
Doherty Employment is seeking a Customer Service Representative for a client in Brooklyn Park, MN. This is a full time, temp to hire position with hours being Monday through Friday 7:30am-4pm and a pay of $13.00/hour. The Customer Service Representative will support existing/new customers by processing orders, request for information and maintains call logs. Requires attention and focus to details...

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