Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14546
Job Purpose: Provide tactical event related support as one of the key members in a 24/7/365 service delivery support team. Duties: · Respond as needed to phone calls and messages from Customers and Realtime Captioners in a timely manner · Work with the Prescheduling team to ensure all events are staffed appropriately · Provide scheduling services during your shift for all Caption Colorado service...
Sr. Director Customer Support Job Description: We have an exciting new opportunity to lead our customer support division for wireless telecommunication technologies. Responsibilities: Ensure the efficient operation of the Customer Support functions Build a Customer training organization Establish strategic plans and objectives for Customer Support and Delivery team Manage all Customer Support func...
Quosal is a sister company of ConnectWise through ConnectWise Capital. General Summary: Technical Support Representative needed for a software development company in the Eastside Seattle area. Quosal is a technology-driven company developing an all-in-one software platform for quote and proposal preparation, delivery and management. We are looking for a support person who is detail oriented and en...
This is your opportunity to start a great career with National Vision, Inc. You have the skills and passion to contribute something special. You are looking for the right time and right place to make your mark. We have open positions waiting for someone who is not afraid to learn, support and bring new ideas to the table. We offer a culture in which training is a priority, hard work is recognized,...
We need call center agents that have 2 years medical experience to answer inbound telephone calls for the Medi-Cal Program for Provider an Beneficiary Community. We need the following bilingual languages; Farsi, Spanish, Armenian, OR Korean High school diploma, or equivalent Minimum two years medical claims examination and/or billing experience Minimum six months experience in customer service/cal...
This individual will be responsible for providing service support for the Managed Accounts Billing department. The service inquiries from the branch offices are regarding the billing and maintenance of accounts for the below managed products. Responsibilities include delivering results on the daily work and responsibilities for the Managed Solutions Products, which include separately managed accou...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Technical Support Call Center Rep La Mirada, CA Contract N/A Apply Apply Technical Support Call Center Rep La Mirada, CA Contract N/A Apply Job Details If you are a Technical Support Call Center Rep with experience, please read on! We offer a salary up to $60K(DOE). Top Reasons to Work with Us 1. Freeway clos...
We're WOW! Internet, Cable and Phone and we are one of the nation's leading competitive providers of Internet, cable television, and phone services. We started out in 1996 delivering cable TV service in Illinois, Michigan, Ohio and Indiana and have since added the services that our customers need. Today we offer digital cable, HDTV, whole home DVRs, high-speed Internet, and local and long-distance...
Hours of Operations are 1:00PM - 11:00PM 7 Days per week. Shifts are 1:00PM-6:00PM and/or 5:30PM-11:00PM Position Summary Provide valet parking and front door guest services for residents, visitors, and guests. Proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick responsive customer service. Essential Duties Ensure each customer receives ou...
Position Description: Hiring temporary, bi-lingual (Spanish)work-at-home agents to work with Teleflora At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 70 years. All of our floral arrangements are professionally arranged by a local florist using only the freshest flowers available, and each gift is personally delivered in a vase - in most ca...
Medical Collections Specialist Ajilon Professional Staffing is working with several clients in Chicago and nearby suburbs who seek to fill Medical Biller/Collector jobs immediately! You must have a minimum of two years’ experience in Medical Billing or Collection. These companies are premier health care providers and offer opportunities to enhance your experience and grow within the organization....
Several Medical Assistant jobs are currently available through Accounting Principals in Albuquerque, NM, is. To be considered for this position, you must have at least 6 months of experience in a medical office setting. You will work for a company that believes care should be patient-centered. This position is responsible for supporting providers in clinical workflow and providing an exceptional p...
Hospital Registration Representative Job in Chicago, IL We have recently partnered with a Chicago Healthcare System that is seeking to fill several Hospital Registration Representatives for 4 of their locations all in the greater Chicago Metro area! This is a great opportunity to work for a large Healthcare System within Patient Access! If you have previous experience in Hospital Registration, Adm...
Our client, a healthcare organization in Essex County, is searching for a temporary Medical Office Manager to join their team! This position is open as there is an open seat within their department, and allows for an excellent opportunity to network with an organization that is hiring! This individual is responsible for the day to day operations and supervision of the office staff. Responsibilitie...
We are currently recruiting for a Bilingual Customer Service Representative job in the greater Indianapolis, IN area. This position requires fluency in Spanish or French as well as at least three years of previous experience in a busy call center. In this role you will use your excellence customer service skills to assist members over the phone and via email with questions about their insurance po...
Ajilon is working with one of the nation’s hottest healthcare companies to fill a direct hire Risk Manager job in Arlington, TX. If you have six years’ progressive healthcare management experience then this position is for you! This is an exciting opportunity to be a part of one of the fastest growing companies in the country. If you seek to work for a company that values teamwork and is committed...
We are looking to recruit a dedicated individual to fill a Physician Credentialing Coordinator job in Chicago, IL. You must have at least 3 years’ experience in a medical credentialing specialist role. Also, you must be able to multi-task and wear many hats. If you are interested in a position that has room for advancement then this is a great opportunity for you. Responsibilities for the Physicia...
Ajilon Professional Staffing currently has a great job opportunity available near downtown St. Louis right now! Do you have experience with customer support? Do you enjoy talking on the phone with customers? This may be the job for you! This position will support current office staff with data entry of sales orders, assisting customers over the phone/email, and general office skills. This position...
We are currently hiring for a HR Administrative Assistant Job in downtown Chicago, IL. This is an entry level position that requires a Bachelor's Degree. You will support the human resources department with all employee events, facilities management, payroll, and performance management issues. The HR Administrative Assistant Job responsibilities include: - Maintaining employee files - Employee Rel...
We are currently recruiting for a contract to hire Medical Collections Specialist in Houston, Texas. The client is located in North Houston in the Greenspoint area and requires prior medical collections experience. The responsibilities include handling and processing medical claims. Salary for this opportunity is $12-$16/hr DOE. Medical Collections Specialist job responsibilities include: Follow-u...
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