Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13753
Company Confidential Prescott, 86301
$500 END OF TERM BONUS The Best Western Premier Grand Canyon Squire Inn is hosting a career fair at: Best Western Prescottonian, (1317 E. Gurley St., Prescott, AZ 86301) August 12, 2014, 1:00pm to 3:00pm. We are seeking Guest Room Attendants $8.25/hr for inexperienced & $9.00/hr for exp'd. We offer housing, & one free meal per day. To be eligible for the $500 bonus you must complete the term betwe...
Odessa, 79762
General Looking for a career? SAM'S CLUB IS HIRING! X Tire Technicians X Cart Attendants Associates Benefits include: Health, Dental, 401K, stock options and yearly bonus opportunity. Pay DOE. Must be able to pass background and drug test. Apply in person 4230 JBS Pkwy or online at walmart.com...
BATHER/KENNEL HELP must be able to work weekends. Apply at Proud Land. No Phone Calls....
Company Confidential Panama City, 32405
newtoday.jpg Install/Maint/Repair ª CUST. SERVICE REPS ª MASTER TECHNICIANS ª AUTO SALES EXCELLENT WAGES + BENEFITS PACKAGE APPLY AT 2533 E. 15TH ST. OR EMAIL ***** Web ID#: 34292968 Text FL92968 to 56654...
Shell Gas Station now hiring. Apply at/or mail resume to 1800 Boston Ave, Longmont, CO 80501...
Twinsburg, 44087
Fast Paced Technical Support Call Center in Twinsburg seeks Customer Service Representatives for Part Time work 28 hours per week. Available hours Monday - Friday that range in various shifts from 9:00 a.m. to 9:00 p.m. and Saturday - Sunday 9:00 a.m. to 9:00 pm. One weekend day per week is required. Introductory rate is $9.25+/hour based on experience, and abilities. Qualifications include: Engli...
Mercantile Bank is now hiring in your area! If you are looking for a fast-paced, challenging position in a financial setting, we have the job for you! We are looking for customer service and operational focused individuals in our Alma, Mt. Pleasant, and Ithaca areas. Visit our website at www.mercbank.com for more information and how to apply for our Full and Part-Time positions! EOE M/F DV...
Hoosier Gasket Corporation was incorporated in 1962, to fabricate gaskets for Midwest manufacturers of engines, transmissions, outboard motors, etc. Proceeding into second generation, HGC continues as an industry leader through continual improvement and customer satisfaction. Hoosier Gasket Corporation has earned the position as one of America's top producers of sealing systems and solutions. HGC...
Hiring a Customer Service Representative for a special one month project. Will assist with a wide variety of general office duties including but not limited to; answering phones, speaking with customers, data entry and processing orders in an ERP System. This is an excellent opportunity to gain extra income and keep your skills current. The selected candidate will start August 4th. If this is a ca...
Join our Team! Front Desk Sales and Service Representative (FDSR) Job Summary: Here’s your opportunity to “Work on the bright side®”! La Quinta Inns & Suites®, a leader in the hospitality industry, is seeking a Front Desk Sales Representative who is outgoing, professional and energetic to be the first person who greets our guests when they arrive at our hotel. This position is responsible for prov...
Corghi USA is the USA subsidiary of Corghi SPA, a World leading automotive service equipment manufacturer. We are looking to add to our growing team of Service Support Technicians. We need a self motivated mechanically inclined candidate with great attention to detail. Job duties include but are not limited to; Technical phone support for field technicians and end users, in house equipment repairs...
Job Description: Our client has an immediate need for Administrative Assistants, CSR reps, and Data Entry Clerks. Bilingual in Spanish is a requirement. Must have 2+ years experience. Qualified applicants are encouraged to apply. Interview today start next week! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected vete...
Job Summary Tests, troubleshoots, repairs and modifies electronic components, parts and equipment at Cattron Group International, Inc. facilities as required to maintain new and existing products. Travel to customer site may be required on occasion. Provides high quality service to customers, OEMs and manufacturers' representatives. Responsibilities • Test faulty equipment to diagnose malfunctions...
Local Coffee Roaster Looking for full time office help. Café Excellence, Inc. is a Micro Roaster of Fine Specialty Coffee and Majatei Teas, located at 2675 Eisenhower Avenue in Audubon, Pennsylvania we are looking to fill a40 hour a week inside customer service position. Responsibilities include processing customer orders fromdistributors, retail wholesalers, web site and factory store customers....
Company Confidential Upper Montclair, NJ, 07043
Insurance Agency in the Montclair area is seeking an experienced Commercial Lines Customer Service Representative to handle a book of business. The ideal candidate will be responsible for day to day client services including answering coverage questions, ordering and processing endorsements, policy checking, input data into computer system, billing, claims handling, insurance carrier website navig...
Job Summary Communicates with internal/external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts. Provides support within established performance standards and priorities that are responsive to marketing, underwriting, retention and service goals. Utilizes core competencies and skills to maximize customer experience. Essential Jo...
Job Title: Customer Service Associate Job Type: Full Time/Part Time Job Description: Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs. • Welcome customers, maintain knowledge and help them with the selection of merchandise • React to all concerns of customers quickly with a sense of importance • Maintain cleanliness of store • Uphold...
As a customer service associate, you will assist existing clients understand their current services and trouble shoot any concerns they may have. You will offer them choices and services during each inbound call. Other responsibilities of the associate position include: Answering client calls and online chats Performing basic data entry and account maintenance Delivering exceptional client service...
About Aon Hewitt Aon Hewitt empowers organizations and individuals to secure a better future through innovative talent, retirement and health solutions. We advise, design and execute a wide range of solutions that enable clients to cultivate talent to drive organizational and personal performance and growth, navigate retirement risk while providing new levels of financial security, and redefine he...
COACH. MENTOR. PROBLEM SOLVER. Set a new standard for service excellence When a customer calls with a service or technical issue, your team's responsiveness, courtesy and knowledge make all the difference. Quality counts. So whether you're coaching your team to deliver great service - or working directly with the customer - we'll count on you to set the standard. In this leadership role, you'll le...

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