Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 11998
Having Trouble Viewing This Job Posting? Here is a text only version: Carpenter Realtors Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are...
Having Trouble Viewing This Job Posting? Here is a text only version: Champion Realty Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are wi...
Having Trouble Viewing This Job Posting? Here is a text only version: Comey & Shepherd Realtors Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individu...
Having Trouble Viewing This Job Posting? Here is a text only version: Guarantee Real Estate Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals...
Having Trouble Viewing This Job Posting? Here is a text only version: HUNT Real Estate Getting Your Hours Cut and Benefits Slashed? Consider Transitioning From Your Customer Service Job in Buffalo to a Career in Real Estate Is Your Customer Service Job Not Working for You? Let's face it. The traditional "job with benefits" is not what is used to be. Even if you don't like your existing customer se...
Having Trouble Viewing This Job Posting? Here is a text only version: HUNT Real Estate Getting Your Hours Cut and Benefits Slashed? Consider Transitioning From Your Customer Service Job in Syracuse to a Career in Real Estate Is Your Customer Service Job Not Working for You? Let's face it. The traditional "job with benefits" is not what is used to be. Even if you don't like your existing customer s...
Having Trouble Viewing This Job Posting? Here is a text only version: HUNT Real Estate Getting Your Hours Cut and Benefits Slashed? Consider Transitioning From Your Customer Service Job in Webster to a Career in Real Estate Is Your Customer Service Job Not Working for You? Let's face it. The traditional "job with benefits" is not what is used to be. Even if you don't like your existing customer se...
Having Trouble Viewing This Job Posting? Here is a text only version: HUNT Real Estate Getting Your Hours Cut and Benefits Slashed? Consider Transitioning From Your Customer Service Job in Cicero to a Career in Real Estate Is Your Customer Service Job Not Working for You? Let's face it. The traditional "job with benefits" is not what is used to be. Even if you don't like your existing customer ser...
Having Trouble Viewing This Job Posting? Here is a text only version: HUNT Real Estate Getting Your Hours Cut and Benefits Slashed? Consider Transitioning From Your Customer Service Job in Syracuse to a Career in Real Estate Is Your Customer Service Job Not Working for You? Let's face it. The traditional "job with benefits" is not what is used to be. Even if you don't like your existing customer s...
Having Trouble Viewing This Job Posting? Here is a text only version: Intracoastal Realty Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals ar...
Having Trouble Viewing This Job Posting? Here is a text only version: John L. Scott Real Estate Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individu...
Having Trouble Viewing This Job Posting? Here is a text only version: Berkshire Hathaway HomeServices Carolinas Realty Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully u...
The client is developing a team to help with new point-of-sales rollouts. These analysts will be helping stores and individually-owned locations put in new hardware and guide them through windows upgrades. The best candidates are going to be entry level, sharp and have great personalities! Remote experience Desktop knowledge Great communication and customer service skills Windows knowledge...
Are you looking to start a new career in a field that you can be trained in. We are looking for a quality candidate for a customer service role. WHAT DOES THIS JOB ENTAIL? We deal with indirect auto financing through auto dealerships. This is a fast paced environment. We are looking for a talented individual that will be able to complete employment verifications, residence verification, collect pa...
Having Trouble Viewing This Job Posting? Here is a text only version: Prudential Hawaii Getting Your Hours Cut and Benefits Slashed? Consider Transitioning From Your Customer Service Job in Kailua to a Career in Real Estate Is Your Customer Service Job Not Working for You? Let's face it. The traditional "job with benefits" is not what is used to be. Even if you don't like your existing customer se...
Having Trouble Viewing This Job Posting? Here is a text only version: Berkshire Hathaway HomeServices Koenig Rubloff Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully uti...
Having Trouble Viewing This Job Posting? Here is a text only version: McCOLLY Real Estate Getting Your Hours Cut and Benefits Slashed? Consider Transitioning From Your Customer Service Job in Peotone to a Career in Real Estate Is Your Customer Service Job Not Working for You? Let's face it. The traditional "job with benefits" is not what is used to be. Even if you don't like your existing customer...
Having Trouble Viewing This Job Posting? Here is a text only version: Ruhl&Ruhl Realtors Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are...
*Direct Support JOB ID: 2001 Contact: Recruiters Toll Free: 888-225-6755 Become part of a team of motivated direct care professionals. Assist adults with developmental disabilities become more independent by offering guidance and support for daily living activities, self-help and social skills following prescribed support plans. Encourage personal choice and community integration through various a...
Location: 9800 Centre Parkway, Ste. 1100, Houston, TX 77036 Industries Healthcare Services/ BPO Job Type Full Time/ Permanent Years of Experience 2 or more years Education Level Some College Preferred Career Level Experienced (Non-Manager) Healthcare Customer Care Specialist (Full-Time) We are looking to fill positions within our healthcare customer service unit to field inbound and outbound calls...
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Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Should I go work for a customer service center or as a corrections officer?
The pay for the customer service job is 11 an hour, the pay for the corrections officer job is 31,000 in Wyoming. I heard the cost of living is kind of high there. What's better?
How do you handle stress at work, especially customer service?
I work in a customer service job and there's a lot of stress, especially lately. Does anyone have suggestions how to handle the stress in customer service to keep from losing it

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
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