Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 166123
BakeMark is seeking qualified candidates for a Customer Service Representative position at the following distribution location: Seattle, WA Customer Service Representative Summary Job Description: § Download SPS orders into NDS system after review and correction of Edit List. § When necessary, manually enter orders into order entry system. § Review and correct Order File Status Report. § Tran...
What Are You Worth? Beginning a sales career with National Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition Conventions and sales incentive trips to exotic locations Production awards W...
What Are You Worth? Beginning a sales career with National Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition Conventions and sales incentive trips to exotic locations Production awards W...
What Are You Worth? Beginning a sales career with National Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition Conventions and sales incentive trips to exotic locations Production awards W...
What Are You Worth? Beginning a sales career with National Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition Conventions and sales incentive trips to exotic locations Production awards W...
What Are You Worth? Beginning a sales career with National Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition Conventions and sales incentive trips to exotic locations Production awards W...
About Us T-Mobile's IT Service Desk is the single point of contact for T-Mobile employees in need of support for IT incidents and service requests. This includes 24x7 triage, classification, prioritization and escalation aligned to ITIL best practices for Incident Management and Request Fulfillment. Contacts are handled primarily via inbound phone support and supplemented with email and web optio...
Liberty Mutual Insurance At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and casualty insurance. As of December 31, 2012, Liberty Mutual Insurance had $36.9 billion in annual consolidated revenue. Our financial strength and profitability...
Customer Care Specialist Circulation Department The Herald-Tribune is looking for driven and qualified applicants to join our local Customer Service team. This position for a seasonal part-time Customer Care Specialist requires applicants that possess the following qualifications: Strong customer service skills including active listening and dispute resolution Excellent telephone and commun...
Customer Service Opportunity Find your ideal customer service job now! Spherion®, a recognized leader in the recruiting and staffing industry, is seeking energetic customer service representatives with a desire work in a fast-paced call center environment for leading businesses in the Redding, CA area. We have a variety of flexible, temp-to-hire and permanent job opportunities available now! Job...
This position is located in our KY, Corbin facility GENERAL SUMMARY: (Scope, Summary and Impact of Job) The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well def...
About Us Pigeonly is a technology company where we focus on building products to solve real problems for everyday people, mostly for markets and demographics that no one generally wants to touch. Our suite of products and services includes a desktop and mobile application that allows our customers to send printed photos to their loved ones. Our product roadmap includes expanding into and disrupt...
Company Confidential COLUMBUS, OH, 43215
CUSTOMER RELATIONS REP START IMMEDIATELY FULL TIME, TRAINING PROVIDED AVERAGE $18-20 avg. per hr. Call 614-388-9264 This listing brought to you by The Columbus Dispatch and www.columbusjobs.com/monster....
Summary: Research and resolve customer and/or authorized third party concerns including but not limited to foreclosure, escrow, payment application, credit bureau reporting, and payment changes. Communicate results of research in a timely manner either via written correspondence and/or by telephone. Duties: 1. Display a commitment to provide superior customer service and communicate effectively...
Nokia is committed to connecting people to what matters to them, giving them the power to make the most of every moment, everywhere, anytime. At Nokia, you have a personal opportunity in an inspiring environment to make a global difference. Build a career that you will be proud of. Go on an adventure every day. Help shape a new era in the mobile industry. It’s your world. This is your moment to sh...
ThinkDirect Marketing Group We are an inbound call center that sells magazine subscriptions and membership packages. Established in 1984, we employ over 700 employees in the state of Florida. We are seeking top notch customer service professionals to join our team! Our customer service associates earn $12-13/hr and work a variety of full time schedules. You would answer incoming calls from exist...
This is a seasonal customer facing position providing customer service, technical support and tax related research and support to the customers. *** Land line Phone IS Required for this Position *** Tax Support: Assisting customers by managing high level calls for customers working on their tax return with product/software inquiries as well as tax and tax software questions and calculations. · ...
Play a vital role in the customer banking experience at Chase! As part of JPMorgan Chase, a leading global financial services firm, Chase has over 5,000 locations where our Tellers are the first and most frequent point of contact with our customers. Through face-to-face interactions with customers, you will have the opportunity to provide top-notch customer service by handling financial transacti...
Want to work with one of the nation's fastest growing auto insurers? Not looking for a desk job? At GEICO, our Auto Damage Insurance Adjusters are the primary ambassadors of our renowned customer service and deliver on GEICO's promise "to be there." Through our industry-leading, paid training, you'll learn the ins and outs of automobile damage to prepare you to directly assist our customers after...
This is a seasonal customer facing position providing customer service, technical support and tax related research and support to the customers. *** Land line Phone IS Required for this Position *** Tax Support: Assisting customers by managing high level calls for customers working on their tax return with product/software inquiries as well as tax and tax software questions and calculations. · ...

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