Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14807
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking a Customer Service Representative / Telephone Operator in West Greenwich, RI. Earn $12.00 per hour at this full-time, 4 week temporary position. Work 35 to 40 hours per week, Monday - Friday. Must be flexible with the schedule as working some nights may be requ...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking a Technical Customer Service Representative in Swedesboro, NJ. Earn $14.00 per hour at this full-time, temp-to-hire position. Work 40 hours per week, Monday - Friday, 8:00 AM - 5:00 PM Job Description: Provide direct customer service support for all customer ne...
Company Confidential Cleveland, OH, 44115
Customer Service Rep This growing call center in Downtown Cleveland seeks experience CSR's to be a part of our growth. We seek solution driven, career-minded candidates with 3+ years of call center experience, excellent PC skills and a team player attitude to help our customers achieve satisfaction through either inbound or outbound calls. CANDIDATES MUST HAVE NO CRIMINAL ACTIVITY WITHIN THE LAST...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking an Inside Call Center Representative in Alburtis, PA. Earn $10.00 to $11.00 per hour at this full time, temp-to-hire position. Work 40 hours per week, Monday through Friday, 12:00 PM to 8:00 PM. Job Description: Answer inbound calls and make outbound calls Proc...
Responsibilities include but not limited to the following: • Prepare reports and analyze data supporting the Customer Relations department. • Communicate directly with customers regarding issue resolution. • Review, analyze, and integrate data from multiple sources. • Create PowerPoint presentations and present to various levels of the organization. • Create, monitor reports and verify accuracy of...
Customer Loyalty Representative - Call Center (Lindon, UT) Customer Loyalty Rep’s responsibilities are to help educate and maintain our current customers by helping resolve concerns and/or problems with their VIVINT Account. A customer oriented focus is necessary in order to preserve long term customer satisfaction. Critical thinking and problem solving are vital in assessing the needs of VIVINT’S...
Customer Care Rep (Lindon, Utah) In a very comfortable call center environment, Vivint’s Customer Care Reps answer inbound calls from Vivint customers across the country and help them understand/troubleshoot their home security and home automation systems over the phone. Essential Functions / Responsibilities: Provide technical and customer support via telephone for inbound calls. Develop an exten...
NetScout Systems, Inc. is the market leader in Unified Service Delivery Management solutions focused on assuring service delivery for the world's most demanding and complex service delivery environments. With more than 29 years of technology innovation, NetScout continues to lead the performance management market and has dramatically changed how enterprises and service providers optimize and prote...
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/ Affirmative Action Employer EOE of Minorities/Females/Vets/Disability TruGreen® is the nation's largest and most comprehensive provider of lawn services. Headquartered in Memphis, TN, we have more than 245 branches throughout the country. Although we are national in re...
Talk about value.T.J. Maxx is where you'll find it. T.J. Maxx, together with Marshalls, forms the Marmaxx Group, the largest off-price retailer of apparel and home fashions in the U.S. T.J. Maxx offers brand name family apparel, giftware, home fashions, womens shoes, and lingerie, and emphasizes accessories and fine jewelry, at prices 20% - 60% below department and specialty store regular prices!...
Talk about value.T.J. Maxx is where you'll find it. T.J. Maxx, together with Marshalls, forms the Marmaxx Group, the largest off-price retailer of apparel and home fashions in the U.S. T.J. Maxx offers brand name family apparel, giftware, home fashions, womens shoes, and lingerie, and emphasizes accessories and fine jewelry, at prices 20% - 60% below department and specialty store regular prices!...
Talk about value.T.J. Maxx is where you'll find it. T.J. Maxx, together with Marshalls, forms the Marmaxx Group, the largest off-price retailer of apparel and home fashions in the U.S. T.J. Maxx offers brand name family apparel, giftware, home fashions, womens shoes, and lingerie, and emphasizes accessories and fine jewelry, at prices 20% - 60% below department and specialty store regular prices!...
Description: Position Description: When you are in the business of health care, you're in the business of people. At UnitedHealth Group we want every customer experience to be distinctly personal. The challenge is complex. When people call us for help, their focus is on getting the best care possible. We help them understand their benefits and their options. This part of their lives matters a lot...
Description: If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) Provide leadership for managers and supervisors, as well as the 200+ customer service advocates in an inbound call center environment Day to...
Description: You want more challenge. You want more opportunity. You're looking for that chance to connect more with the customers you support. UnitedHealth Group Customer Care Centers are home to a team focused on identifying and exceeding our customer's expectations by building strong relationships. We're always finding ways to improve our service experience and need thoughtful and considerate p...
Description: You want more challenge. You want more opportunity. You want more reasons to head in to work every day. We want more people like you. UnitedHealth Group Customer Care Centers are home to a team that lives and breathes restless. We're still finding ways to outdo what we did yesterday. And that's what makes us one of the fastest growing businesses in the country and the world. Now it's...
Position Title: Seasonal Customer Service Representative - 1st Shift Job Summary: The Seasonal Customer Service Rep is responsible for a variety of routine customer contacts via the telephone, email and letters. This position will be responsible for accepting and assessing customer orders as well as addressing customer concerns and questions. The ideal candidate will be able to place and review or...
Position Title: Seasonal Customer Service Representative - 2nd Shift Job Summary: The Seasonal Customer Service Rep is responsible for a variety of routine customer contacts via the telephone, email and letters. This position will be responsible for accepting and assessing customer orders as well as addressing customer concerns and questions. The ideal candidate will be able to place and review or...
1st Choice, LLC is seeking a Records Management Analyst for an exciting opportunity with our Federal client at their headquarters in Washington, DC. Position Description Records Management Analyst to assist established team with providing technical support services for documentation, assessment, analysis and research, coordination with program offices, technical writing and editing, data processin...
Position Description: • Under immediate direction, provides exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. • Follow the established policies in accordance with the bank and the supervisor’s direction • Accountable for the personal achievement of monthly new account production as assigned by upper management • Proces...
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