Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12695
Company Confidential Panama City, 32405
Customer Support Customer Service Representative Experienced Insurance Customer Service Rep needed for local Indep- endant Agency. Referr- als a must. Fax resume to 850-872-0701 Web ID#: 34286897 Text FL85897 to 56654...
Company Confidential CHRISNEY, IN, 47611
SUPERIOR AG Resources Co-Op, Inc. AGRONOMY SALES SPECIALIST Chrisney and Richland locations. Looking for an energetic individual with a strong passion for agriculture. Needs to be able to go to the farm to build customer relationships. Prefer a Bachelor’s degree in agriculture or related years of experience. Pay based on experience. Apply @ http://superiorag.agricharts.com Job #SAR36AS...
Company Confidential Prescott, 86301
THE RESIDENCE INN by Marriott is now hiring fun, energetic, motivated PT/FT Housekeepers & Evening Social Hour Attendant who work well on a team. Exp. is not req'd, but a positive attitude is a must! Must have outstanding customer service and take pride in attention to detail. Please stop by: The Residence Inn, 3599 Lee Circle, Prescott AZ 86301 to complete a job application. EOE M/F/V/D...
Odessa, 79762
General Looking for a career? SAM'S CLUB IS HIRING! W Cashiers (Part-time) W Day & Night time Stockers Associates Benefits include: Health, Dental, 401K, stock options and yearly bonus opportunity Pay DOE. Must be able to pass background and drug test. Apply in person 4230 JBS Pkwy or online at walmart.com...
CUSTOMER SERVICE REPRESENTATIVE Part Time $9/Hr 1-2 Weekday Evenings (3-4 Hours) until 8 PM Every Other Weekend 9-5 Some Holidays 9-5 Apply at North Coast Air, 4645 W 12th St....
Entry Level Marketing - Customer Service - Apply Today Start Tomorrow Are you looking for:. * A fast-paced career * Marketing / Advertising * A fun and team oriented work environment * Rapid advancement, growth and hands on training .But have little or no experience? Having a hard time getting your foot in the door with a successful, proven firm? Then we are what you are looking for. With the open...
ARE YOU SPORTS MINDED? ENTRY LEVEL CAREER OPPORTUNITY AGI Marketing Denver Centennial, CO. is looking for enthusiastic, dedicated, self-motivated individuals to join their expanding sales and marketing team. The primary focus for this position is to help us with our current client overload! If you are a sports-minded, driven to succeed, individual then we want to hear from you! ESSENTIAL DUTIES AN...
AGI Marketing Denver Centennial, CO. is looking for enthusiastic, dedicated, self-motivated individuals to join their expanding sales and marketing team. The primary focus for this position is to help us with our current client overload! If you are a sports-minded, driven to succeed, individual then we want to hear from you! ESSENTIAL DUTIES AND RESPONSIBILITIES · Promote products through face to...
MARKETING-ADVERTISING-SALES-PUBLIC RELATIONS-CUSTOMER SERVICE Entry-Level Marketing, Advertising, and Sales Apply Today - Immediate Openings!! Entry-Level Account Representatives with Opportunities for Advancement AGI Marketing Denver Centennial, CO. is already a recognized leader in outsourced advertising and marketing with some of the largest clients in the entertainment and cosmetics industry!...
5 Immediate Entry-Level Openings Are you ready to get your career started, or perhaps just ready for a career change? Alliance Inc is one the fastest growing sports and entertainment marketing firms in the California area. We represent major sports teams, along with local spas, golf courses and restaurants. We are looking for recent graduates, and MOTIVATED professionals willing to grow with our c...
Join our Team as a Customer Service Representative and experience the fast paced and exciting atmosphere of our Family Entertainment Centers. Fun Factory, Inc. is seeking dynamic out-going individuals to join our Outer-island Fun Factory Team in on the beautiful Garden Island of Kauai, Hawaii. Successful candidates will have the following qualifications and meet the minimum requirements below: Gre...
ARE YOU SPORTS MINDED? ENTRY LEVEL CAREER OPPORTUNITY Bay Inc. is looking for enthusiastic, dedicated, self-motivated individuals to join their expanding sales and marketing team. The primary focus for this position is to help us with our current client overload! If you are a sports-minded, driven to succeed, individual then we want to hear from you! ESSENTIAL DUTIES AND RESPONSIBILITIES: Promote...
Entry Level Management Bay Inc, one of San Francisco's premiere sales and marketing firm, is continuing to expand. Bay is planning large-scale expansion, and is in need of new ENTRY LEVEL manager trainees with fresh ideas. Bay is an innovative company that is transforming the marketing & advertising industry. We were founded by dedicated people looking to push the envelope by using cost-effective...
ARE YOU SPORTS MINDED? ENTRY LEVEL CAREER OPPORTUNITY Bay Inc. is looking for enthusiastic, dedicated, self-motivated individuals to join their expanding sales and marketing team. The primary focus for this position is to help us with our current client overload! If you are a sports-minded, driven to succeed, individual then we want to hear from you! ESSENTIAL DUTIES AND RESPONSIBILITIES: Promote...
Campaign and Event Marketing Coordinator - Marketing & Events Entry Level - Marketing & Customer Service Freelance NOW HIRING - ENTRY LEVEL POSITIONS Are you looking for stability? An opportunity to start entry level & move up to a management position? Want to work with the top clients in the LA area? Welcome to a company that will provide you with a competitive edge in these challenging economic...
MetLife, a leading provider of insurance and other financial services to individual and institutional customers, is seeking a Contracts Supervisor II in Aurora, IL! Beyond meaningful and challenging work, MetLife provides a variety of flexible work arrangements, as well as a tuition reimbursement program, competitive benefits, and retirement and pension plans. MetLife’s responsiveness to the needs...
Job Description: A suitable candidate will have the ability to work with many departments to identify, resolve and record product backorders. Reporting of these backorders come in the form of 3 working areas: backorder reports, lost sale reports and EDI order edits. The candidate will be comfortable with initiating calls to the inform customers of the issue and provide due dates, while working wit...
We are a firm of young professionals with 7 offices in the Phoenix Metro area. Our firm is experiencing rapid growth in the business community, as well as in the hispanic community. EARNING POTENTIAL IN 6 FIGURE RANGE We are looking to fulfill several positions for IMMEDIATE HIRE. Tax prep, Book Keeping, and Internal/External Audit Knowledge A HUGE PLUS Ketelaar Accounting is a CPA firm in the Pho...
*GRAND OPENING* New Location has ENTRY LEVEL POSITIONS SEEKING A CAREER CHANGE? JUST GRADUATED AND LOOKING FOR A CAREER PATH? JUST LOOKING TO GET YOUR FOOT IN THE DOOR? Supreme Legacy, Inc. is the leading marketing and advertising firm in New England. We have recently expanded and are looking to fill entry level positions in management, marketing, advertising, sales and public relations. We are fo...
We are a firm of young professionals with 7 offices in the Phoenix Metro area. Our firm is experiencing rapid growth in the business community, as well as in the hispanic community. EARNING POTENTIAL IN 6 FIGURE RANGE We are looking to fulfill several positions for IMMEDIATE HIRE. Tax prep, Book Keeping, and Internal/External Audit Knowledge A HUGE PLUS Ketelaar Accounting is a CPA firm in the Pho...
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Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Muslim working for customer service job?
Muslim working for customer service job.. how do you talk for hours during fasting month? don't you feel thirsty? (Not for people working night shift)
Are there any legitimate customer service jobs?
A friend of mine would like to work from home in a customer service job. Are there any jobs out there that are legitimate? Thanks.

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Sample Resume for a Customer Service Representative Article Rating
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When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
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