Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 176230
Job ID: 10940 Position Description: In a consumer-driven healthcare environment where patient satisfaction is essential we help healthcare providers not only stay on top but also go beyond what their patients expect. We answer more than 150,000 unique calls per day. This call volume requires our staff to be highly skilled to interact with patients as seamlessly as possible. Essential Duties and...
Position/Job Description: The Technical Product Specialist is responsible for providing Technical Information, Technical Repair Knowledge, and Technical Troubleshooting for all Husqvarna Group Products. The Primary responsibility is to provide technical product support to our Distributors, Dealers, National Accounts and Customers (End User Escalations). Essential Duties: Respond to Husqvarna te...
What Are You Worth? Beginning a sales career with American Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition · Conventions and sales incentive trips to exotic locations · Production award...
Service Manager Custom electro-mechanical equipment manufacturer is in need of a Service Manager to head up their service department which consists of technicians. Will be involved in dealing with customers, field support, evaluating returned equipment, working with quality manager to initiating corrective actions, etc. Job Requirements BS in Engineering or equivalent technical work experience....
The ideal incumbent will possess technical product knowledge of current hematology systems. The incumbent will manage day to day activities in the Miami Call Center and provide direct supervision to Call Center employees while managing and directing general workflow. The supervisor ensures the department's regulatory requirements, policies, and procedures are adhered to. Resolves routine but tech...
What Are You Worth? Beginning a sales career with American Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition · Conventions and sales incentive trips to exotic locations · Production award...
Love's Travel Stops & Country Stores is hiring for the following positions in Oakdale, WI at HARDEE'S (all positions). Training provided. Health insurance. Dental insurance. Vacation pay. Bonuses. 401(k) savings plan is available with 30+ hours. Please apply at: www.loves.com/careers Cashier Opportunities also available at Travel Center! Apply Today!...
Swagelok Columbus Charleston Position Title: Customer Service AssociateJob Status: Full Time Location: Westerville, OH Position Overview: Swagelok Company is a leading fluid system component and services manufacturer with global resources to serve research, oil and gas, power, petrochemical and alternative fuels industries, amongst many others. Swagelok Columbus Charleston is the exclusive Swa...
HR Calling Handling Specialist. We are looking for a contractor to fulfill a five month HR Call Handling Specialist position with our Columbus, Ohio client. The hours will be 11am to 8pm, and it is preferred that the candidate be bi-lingual in Spanish and English. Description of Work: • Resolves client issues, concerns and inquiries through phone, fax and email regarding HR processes and policy....
tbd What is SST? Systems & Services Technologies, Inc. (SST), an EGS Company, is the recognized leader in third-party receivable servicing. We provide end-to-end, customized servicing solutions across the credit spectrum (sub-prime, non/near prime and prime) for auto loans and leases, recreational vehicles, boats, motorcycles and power sports equipment, credit cards, signature loans, manufacture...
The Director of Operations (WFM) is responsible for continuously evaluating and improving operations in the Customer Support Centers, including developing and implementing controls, processes and reports. Major responsibilities: Payroll, Operations Team, Quality Management, Process Improvement. Evaluate current processes for Payroll and the Operations team and create improvements and efficienci...
American Personnel has teamed up with a reputable company in the Boston area to assist with their staffing needs. Our client is currently seeking a Client Billing Representative to join their team. The ideal candidate will have previous customer service experience, a Bachelors Degree and experience working with Microsoft Systems. Do you enjoy working in a fast paced environment? Do you want to wor...
The Member Service Representative (MSR) maintains a unique working knowledge of all operational and technical facets of the credit union, its service offerings, benefits, and rules and regulations regarding our members and their accounts. This position is responsible for performing advanced functions and providing universal support for our members related to department operational activities and f...
Ensure excellent customer service in the building at all times - Provide product knowledge training -Conduct new hire orientations -Manage the Bridal Registry portion of the business Qualifications Must be well organized, possess excellent communication skills and the ability to motivate others and hold them accountable for results...
Job Summary The customer service agent will manage both the community as well as any incoming tickets sent by the player base. This is a position where you will be working in a team environment. You are responsible for working with the project manager and the producer in the development of the game, as well as post-launch events and updates. You’ll also be working with the graphic designer and c...
Roth, a Sodexo company, a national leader in the construction building services markets, is growing and expanding. As a National HVAC Coordinator, you will play a vital role in the continued stability and growth of our organization, by serving as a representative of the Roth brand. To demonstrate the value we place in our employees, Roth offers a competitive salary and an excellent benefits packa...
Admin/Customer Service Software Company JetBrains Americas – Berlin, NJ 12 year old growing software development tools company seeks to add a quality admin and customer service team member to our team. We've grown 35% plus annually over the last 4 consecutive years and we need another valued employee to help with the demand. Duties include: Responding to incoming email requests. 
 Answer soft...
Roth, a Sodexo company, a leading national provider of roofing services is hiring a Call Center Manager responsible for day-to-day activity of its’ Roof Leak Services Department to ensure that every call is handled in a professional, appropriate and timely manner from creation to resolution. The Call Center Manager is responsible for supervising its’ staff to ensure overall goals are achieved with...
Varsity News Network is like ESPN.com for high schools. We’re a venture-backed, high-growth company reshaping high school sports media across the country. Through VNN, high schools gain access to a comprehensive online platform that rallies their community around student athletes. # Who we are looking for At VNN we help high school athletic departments create the collegiate-level brand that the...
The Urgency Room, operated by Emergency Physicians PA, offers a new and better way to receive emergency medical care. We are currently accepting resumes for our Guest Coordinator team. We are seeking highly motivated and task orientated registration staff. This position requires a variety of tasks, including insurance verification, medical record requests, and top notch customer service. Part-tim...

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.4.70.65-216
eTrustLogo