Customer Service Jobs

Customer Service Employment Information

Customer Service Industry Overview

Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market

Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it?s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries

Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.

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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 181537
Pella Northland, MN, is currently seeking a Service Supervisor to join our world class team at our Plymouth, MN location. Come join the Pella team! Pella is an industry leader in providing quality windows and doors for the construction industry and homeowners. Be part of a winning team that emphasizes professional growth and development. A window of opportunity is open for individuals seeking mea...
Denali Executives, Inc. is now accepting applications for an Entry Level Public Relations and Customer Service position. If you are a recent graduate and need business experience in business administration, business management, Public Relations, sales, or marketing please read on. FULL PAID TRAINING is provided for this position so NO EXPERIENCE IS NEEDED. Position: Account Executive: Public Re...
We set out to create an organization that provides unparalleled service in the development and execution of solutions that promote the goals of our customers. NSource is engaged with the Immigration Service Center (ISC), the premier immigration services organization established to assist foreign nationals in their desire to become naturalized United States Citizens. WE HAVE NUMEROUS POSITIONS AVA...
Call Center Customer Service Supervisor Duties and responsibilities: Provide general supervision of Customer Service Representatives Perform quality monitoring on incoming calls to ensure quality and adherence to established processed and procedures Provide ongoing training and coaching to ensure thorough knowledge of system, processes, and procedures Provide prompt assistance to representati...
Company Confidential Wheeling, IL, 60090
High volume collections law firm located in Wheeling, IL (near Northrook) is in need of a full-time Collections Representative. Applicants shouldhave at least 1 year previous experience as an account representative, possess knowledge of the FDCPA, be motivated, organized, and possess the drive to make money. **APPLICANTS: PLEASE FOLLOW THE BELOW STEPS WHEN RESPONDING TO THIS JOB AD** Step 1: Typ...
Customer Service Supervisor Thorofare, New Jersey Checkpoint Systems, Inc. is a global leader in merchandise availability solutions for the retail industry, encompassing loss prevention and merchandise visibility. Checkpoint provides end-to-end solutions enabling retailers to achieve accurate real-time inventory, accelerate the replenishment cycle, prevent out-of-stocks and reduce theft, thus im...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
LOOKING FOR A FUN JOB WITH A GROWING COMPANY? LOOK NO FURTHER!! Now Hiring –Online Admissions Representatives for Accredited National Healthcare School in Tampa. Very competitive pay!! About Us: Ultimate Medical Academy is a healthcare education school headquartered in Tampa, Florida with two additional campuses in Tampa and Clearwater. Each year, UMA trains thousands of students across a numbe...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...

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