Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 183349
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
We are looking to recruit a motivated individual for a Medicare Medical Biller/Collector job in Berwyn, IL. You must have at least two years’ experience in government billing and collections. You must also be able to work well in a high productivity environment. If you are interested in working for a company that has a great reputation this is the job for you. Responsibilities for the Medicare Bi...
Position Description: Infinity Insurance Company is currently seeking a Supervisor, Customer Service Call Center. This position supervises, trains, evaluates and coordinates the activities of the personnel in Customer Services to ensure that the Department's short and long range objectives are being met, and develops and maintains procedures that result in an efficient work flow within the Unit. ...
We have a contract HR Administrative Assistant job opportunity in Buffalo Grove, IL. Candidates MUST have at least one year of Human Resources or Recruiting experience. In this role, you will be responsible for posting to the job boards, reviewing resumes, and conducting phone screens. You will be required to have solid proficiency in Microsoft Excel and Microsoft Word. The HR Administrative Assi...
Customer Service Rep Location: Appleton, WI 54913 Job Type: Temporary - Full Time Shift: Second Shift Job Id: 72461 Base Pay: $12.00 Profession: Customer Service/Sales Date Posted: 09/27/2014 About the Position: Summary: The QTI Group is looking for several Customer Service Representatives for a very reputable client in Appleton! This is an excellent opportunity for a very customer-focus...
Do you have the drive and desire to make an impact on customer needs and business demands? Are you a self-starter, creative, and have an entrepreneurial spirit? Are you a professional who is looking for an opportunity to work with a stable international company? Custom Glass Solutions by Guardian has an outstanding career opportunity in its Worthington, OH office facility. We are seeking a Custome...
Customer Service Rep Location: Neenah, WI 54956 Job Type: Temporary - Full Time Shift: First Shift Job Id: 71816 Base Pay: $10.00 Profession: Customer Service/Sales Date Posted: 09/27/2014 About the Position: Summary: The QTI Group is looking for several Customer Service Representatives in the Fox Valley area! Shifts range from 8am-8pm Monday through Sunday. We are looking to fill 1st &...
Bell Techlogix is a provider of integrated technology and service solutions for organizations throughout the United States. Bell Techlogix is a partner and trusted advisor to clients for designing, implementing, and managing technology solutions that directly result in decreased costs, increased customer retention, improved service levels and operational efficiencies for small, mid-sized and Fortu...
Ajilon is seeking a candidate to fill an RN Health Coach job in Indianapolis, IN. An RN (Associates or Bachelors) degree and two years of experience in a health related field are required for this position. In this role you will be working with members/patients to develop plans of care and assist them in setting goals. Regular communication with providers and patient advocacy will be critical port...
Ajilon is currently recruiting for a Medical Biller job in Bloomington, IN. This opportunity requires two to five years of previous experience in medical billing in a physician office or hospital setting. In this role you will be processing medical claims as well as follow up and resolution of outstanding medical claims. You will also be communicating both over the phone and via email with insuran...
Ajilon is currently recruiting for a Claims Examiner job in Indianapolis, IN. Three to five years of previous medical claims adjudicating experience is required for this position. Previous experience in third party claims is preferred. This position will be processing a high volume of claims as well as researching issues and documenting results. Qualifications: • Three to five years in medical c...
Ajilon Professional Staffing is currently recruiting for a Medical Coding Specialist in Cleveland, Ohio. Candidates must have at least 1 year of inpatient, technical hospital coding with their CPC-H, CCS, RHIT or RHIA certification. This candidate will review and correct chart/CPT code posting errors and must having an understand of DRG and APRDGR and utilized ICD-9. It is a very stable organizat...
Apple Vacations, America's favorite vacation company, has a part time Airport Representative position available at the at the Minneapolist/ St. Paul airport.This position is responsible for greeting clients, assisting with check-in to ensure a smooth and worry-free start to their vacation while providing high visibility and outstanding customer service at all times. Shifts generally last 3-4 hours...
As a key member of our finance team you will be responsible for providing customer service and support to our customer base for their financial inquiries. This includes addressing client’s overdue payments, researching payment discrepancies, reviewing and processing adjustment requests, and providing feedback to clients using written and verbal communication skills. In this role you will process a...
Description Our Call Center Operations team is seeking a Chat Administrator, who will be responsible for the set up of the Kana Chat system, as well as the maintenance and updates that take place. The incumbent must possess strong analytical skills, be detail-oriented, and flexible in scheduling. The Chat Administrator will provide support to remote call center chat personnel for troubleshooting ...
Ajilon is currently recruiting for a Medical Communications Specialist job in Muncie, IN. Previous experience in the health care industry is preferred however candidates with a college degree and two years of customer service experience will also be considered. Candidates will be taking and receiving calls from uninsured patients and evaluating if they qualify for financial assistance. Requiremen...
Send Resume to ***** Our client is currently seeking a Customer Support Representative I Description: Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers, and preparing monthly reports. Additional duties may include de...
Our client is currently seeking an exceptional candidate for a Human Resources Manager job located in the northwest suburbs. In order to be considered for this role, you must have a minimum of 7 years HR Management experience, and must have background knowledge of the service industry, janitors, security guards, hospitality, and retail sectors. This is an exciting role with a fun company offering ...
We are looking to recruit a motivated individual for a Commercial Medical Biller/Collector job in Chicago, IL. You must have at least two years’ experience in medical commercial billing and collections. You must also be able to work well in a high productivity environment. If you are interested in working for a company that has a great reputation this is the job for you. Responsibilities for the ...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...

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