Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 176101
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer of Minorities/Females/Vets/Disability We are looking to fill 2 Supervisor spots for our second and or graveyard shifts. 1 working from 3:30pm-12:00am and 1 from 11:00pm-6:00am. Must be flexible to work Monday through Sunday with 2 off ...
CUSTOMER SERVICE Job Description Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Determines status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc. May schedule field service repair calls. Handles requests for additional company materials. Maintains re...
newtoday.jpg Banking Peoples National Bank Is taking applications for: Part TimeTeller at our DeFuniak Springs location. Aprox. 25-28 hours per week Mail resume to: PNB c/o Theresa Gibson PO Box 517, Niceville, FL 32588-0517, email: *****, or fax to 850-678-8079 EOE Web ID#: 34309360...
Allstate® Good Work. Good Life. Good Hands.® Voted one of the World’s Leading Top 100 Companies by Forbes magazine Allstate Insurance Company has an exceptional career opportunity for a Field Auto Adjuster covering the Kansas City Metro and surrounding areas. Combine your skills working with people and working with vehicles! When a customer is involved in an accident is when they need us the ...
Be innovative. Be an expert. Most importantly – be customer service focused. The claim processor receives incoming calls to open claims as well as working with consumers, lenders and other parties to obtain required documentation and information for claim processing. Review, index, separate, assess and process GAP, Etch and EWT documents. The Team​ Allstate Dealer Services (ADS) is one of the l...
JSI medical systems is the leading bioinformatics software company in the field of Sanger Sequencing Analysis and Next Generation Sequencing (NGS) Analysis in Europe. The company was founded in 1999 and offers cutting-edge software tools to provide the computational solutions that clinicians and researchers need in order to accomplish every analytical task in this field. All over the world, we ar...
STORE MANAGER - CITRONELLE, AL Are you ready for an exciting career move? We're a fast moving $17.5 billion, Fortune 200 publicly-traded company with more than 11,000 stores and 12 distribution centers in 40 states, growing by hundreds of stores each year. We work in an energetic team atmosphere that leverages each person's strengths and maximizes potential. We are committed to attracting upbeat,...
About Perfect Memorials Perfect Memorials is the industry leading online retailer of memorial products. Since our founding in 2001, our company has experienced rapid growth along with the increased interest and popularity of cremation and alternatives to traditional burial. Our company’s mission and focus is on providing high quality memorial products at extremely competitive prices, while mainta...
Do you, either as a hobby or as a profession, enjoy tinkering with motorcycles, cars or ATV's?​ Do you enjoy racing radio controlled boats, cars and trucks, motocross and off-road racing, or have a great passion for cars, motorcycles, trucks or anything mechanical?​ Do you love working with mechanical toys, trying to discover what makes them tick?​ If you do – then Traxxas is the place for you! ...
Restaurant and Hospitality Experience Needed for New Openings Full Training Provided for all Candidates United Advertising is looking for entry level professionals to fill an open position with our firm. We are looking for candidates that have sales & marketing, customer service and hospitality experience! All candidates that have a service background tend to thrive in our customer service and m...
ENTRY LEVEL POSITIONS NEEDED FOR EXPANDING MARKETING FIRM **FULL TRAINING IS PROVIDED** Bright Events, Inc. is an innovative company that is transforming the marketing & advertising industry. Bright was founded by dedicated people looking to push the envelope by using cost-effective marketing campaigns and advertising strategies. Our goal is to provide the same advertising as the standard firm b...
Assists the clinical team by locating services for patients with the goal of supporting the coordination of care such that members are able to access care in a timely manner and to remain in the least restrictive level of care appropriate to their functioning. Works under the supervision of the clinical team. Facilitates continuity of care as patients move through levels of care as authorized by c...
JOB DESCRIPTION: This is a full time position in the customer service department. The primary role of the candidate is to monitor and maintain sales orders. The candidate will coordinate and maintain critical communications with executives, sales teams, and various departments within the company. The candidate will also provide excellent customer service to external and internal partners while ma...
Account Coordinator At Berry we are always looking for talented individuals to add to our bustling, ever-growing team. We are currently in need of an account coordinator who will be expected to work with both clients and the internal team to meet client expectations in a timely fashion. Reporting to the account manager, the account coordinator will provide customer support to make sure that all d...
Liberty Mutual Insurance At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and casualty insurance. As of December 31, 2012, Liberty Mutual Insurance had $36.9 billion in annual consolidated revenue. Our financial strength and profitability...
Immediate need to fill customer service positions to handle incoming calls for our clients. You will NOT be charged any upfront costs. - Flexible schedules, No experience necessary - This is an entry-level position - Pay rate: $9.50 - $11.50 an hour - Training usually lasts 3 to 4 weeks and is not paid - You set your own hours Requirements: - Used computer with Windows 7 - Reliable interne...
Description: Position Description: Enable team members to ensure consistent quality service to our callers. Continuously coach the team to ensure individual and team performance goals are achieved. Ensure the team meets or exceeds performance goals. Provide formal and informal performance feedback to individuals and the team. Guide employee's development through career development progression. P...
Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm) UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 14, we are totally focu...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applic...
Job ID: 2745 Position Description: Banc of America Merchant Services, LLC is the result of a strategic alliance between Bank of America and First Data Corp. As an industry leader with a powerful commitment to the merchant business, Bank of America Merchant Services delivers a comprehensive suite of innovative payment solutions to merchants of all sizes. We are the number one U.S. payments proces...

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