Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14957
* Must be Bilingual in Spanish and English * Position Purpose: The primary and ultimate responsibility of the Inbound Wheel CSR is to increase market share in the wheel sales channel and contribute to the overall attainment of the annual sales plan. The Inbound Wheel CSR will report to the Sales Manager - Wheel Call Center. • Inbound phone / email / IM wheel and accessory sales, fitment, order pro...
We are a worldwide leader in manufacturing and design of lighting fixtures. We are located in Newburgh NY. Our commitment is to deliver the highest quality products and services. We are a progressive and growing company. Hudson Valley Lighting is offering an excellent opportunity for an experienced Customer Service Representative to join our team. This position is designed to support our customers...
Gym Manager Position 25,000 sqft facility needing immediate position filled in Jesup Ga. The facility is a previous World Gym that is now Wayne Family Fitness. The ideal candidate will have experience in sales promotion as well as day to day member retention. One must have a passion for the gym industry to be considered for employment. Consistency, integrety and honesty are a must. Basic billing e...
*IMMEDIATE HIRE* - Entry Level Customer Service & Marketing ARE YOU LOOKING FOR AN EXCITING CAREER WITH UNLIMITED GROWTH POTENTIAL? We are one of the LEADING marketing firms providing exceptional service to large corporations in the Portland area. We recently opened up a NEW OFFICE and are looking to fill positions in multiple departments. These positions are ENTRY LEVEL to begin with RAPID advanc...
Overview: Interactive Brokers Group LLC is expanding its Professional Services department at our main call center in Chicago, IL. We are searching for candidates with prior experience in the financial services industry, with interpersonal, communication and technology skills that are FINRA registered. Our aim is to build and maintain long-term customer relationships with independent financial advi...
Job Title: Customer Service Representative/ Marketing Assistant Department: Sales and Marketing Reports To: Costumer Service Supervisor Employment Status: Full Time Date: 07/21/2014 Salary: Competitive Benefits: Health/Dental/PTO Job Summary: - Interact directly with customers to provide response to sales and service inquiries with quotations on Keller USA products and services or direction to tec...
Position: Part-Time Phone Screener (Temporary position - good part time job for extra money!) INTERVIEWING NOW!! Area of Town: Northwest San Antonio Pay: $9 per hour with bonuses to earn for hitting metrics. This is paid weekly. Metrics - 40 outbound calls per hour and 3 converts to an agent minimum. 90% of agents hit this requirement. Hours: Monday through Friday - 4 hours per day with schedules...
Summary Join our success! We are looking for an Outstanding Member Services Representative to join our team. You will interact internally with our team as well as externally with our members from around the world. This position requires a person with an excellent understanding of customer service while interacting via telephone, email and mail. Description Communicate courteously with members by t...
KCT Credit Union, a growing credit union is seeking a Member Services Representative for our Elgin and Geneva location. KCT Credit Union offers an exceptional benefit package for full time employees that include: health and dental insurance, 401k program, Flexible spending accounts, paid vacation and sick days, 10 paid holidays per year, life insurance, long-term disability and long-term care insu...
Ace Management Group is looking to fill an Entry Level Representative Position at one of the leading marketing and advertising firms in the area. This cutting edge firm has recently expanded their campaigns and they are looking to fill an entry level representative position involved in management, marketing, advertising, sales and customer service. This position will be focused on building the eve...
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The working environment will be a variety of situat...
TECHNICALLY SPEAKING, YOU'RE AWESOME Technology Mindset. Customer Focus. XFINITY products are famously fast, technically advanced and reliable. So when something's not right, customers want it resolved just as quickly. If you're a smart troubleshooter with a passion for all things technical, this Helpdesk role could be an ideal showcase for your talents. Working via phone, email and/or instant mes...
Position Summary This position supports the servicing of mortgage loans throughout various duties and the support of products which include conventional, high balance, jumbo, FNMA, second mortgages and Home Equity Lines of Credit. This team member is expected to deliver a high level of quality service to our membership. This team member will need to be familiar with routine and complex servicing t...
The Bilingual Customer Service Representative (CSR) is responsible for answering and handling inbound calls from client employees as well as conducting outbound calls for follow up as required. All calls are recorded and can be evaluated according to quality and efficiency guidelines. The CSR will greet the employee, answer concerns and questions educating them on their benefits, and solve complex...
Work for a recognized leader in the niche consumer packaged goods manufacturing of outdoor living, lawn and garden, and pest control products located in the formerly named “coolest little town in America” Lititz, PA. Our brand portfolio includes the widely acclaimed Victor®, Havahart®, Safer Brand®, CobraCo®, Perky Pet®. Fi-Shock®, Zareba®, Mosquito Magnet®, Iron Stop®, Terro®, and Sweeneys®. Cust...
Company Confidential Buena Park, CA
We are seeking individuals with retail and hospitality experience looking for a career in customer service. We are currently offering positions for our Orange County location; ENTRY LEVEL for customer service, receptionist and data entry clerk. We are looking for candidates that are new to the workforce or have some work experience, but are willing to start at the bottom, in order to learn a new i...
JOB SUMMARY: Provides assistance and support for national customers and patients. Coordinates and oversees the processing of the daily operation of national accounts, which may include specialty staffing, research support, referral process, trend analysis, and data/specimen collection. Also, customizing invoices and providing activity reports for assigned customers and management. ESSENTIAL FUNCTI...
Electronic monitoring and technology company in New Orleans providing alcohol and electronic monitoring for the justice system is seeking an assistant operations manager to assist with all aspects of operations. Candidate will be involved with scheduling installations and maintenance, performing maintenance on equipment, reporting violations and status reports to courts and probation officers, col...
Customer Service Representative/Teller – Anaheim, Fullerton and Brea, CA Company Overview: Cashback Payday Advance opened its first location in San Bernardino, CA in 2003. The company has always provided an outstanding service experience for our Southern California customers. We understand the stressfulness involved in applying for any sort of loan; therefore, we have built our company around a te...
JOB TITLE: Wellness Service Representative LOCATION: Frisco, TX JOB SUMMARY: The Wellness Service Representative will assist with the development, implementation, and coordination of wellness programming to ACEC Life/Health Trust member firms. The Wellness Service Representative’s primary responsibility is to deliver high-quality customer service to participating firms including answering question...
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