Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12016
CAD Designer is needed within this growing commercial equipment company. This wholesale company has been created on their commitment of offering customers the highest quality products with the most competitive prices. They are a hometown company that is small enough to be personal but large enough to provide the perks of a big corporation. They pride themselves in being fair to all employees and d...
Sleep Number is currently inviting sharp, outgoing, and energetic people to join our inspired team of customer and product advocates. We are looking for candidates that love working with people and want to help improve lives! As a part-time Customer Service Representative, you will be an important point of contact for our customers when they have questions, concerns, or comments regarding our prod...
ARE YOU LOOKING FOR AN EXCITING CAREER WITH UNLIMITED GROWTH POTENTIAL?​ Jones Management and Marketing is one of the LEADING marketing firms providing exceptional service to large corporations in the Rochester area.​ We are looking to fill positions in multiple departments.​ These positions are ENTRY LEVEL to begin with RAPID advancement OPPORTUNITY: Account Management Marketing Representative Ca...
We are currently interviewing for an automotive lot porter at a large auto group. We have a great reputation in the area and have had dealerships for over 30 years! The lot porter position is a role suited for an outgoing and motivated individual who enjoys a dynamic and fast-paced environment. The position provides unlimited potential for an individual to achieve their earning goals and career ob...
WHAT ARE THE RESPONSIBILITIES OF THE POSITION? Our Customer Service teammates are accountable for handling incoming calls from AARP members regarding their personal automobile and homeowner insurance protection. Our work environment is fast paced; exciting and inclusive, where great customer experience is our number one priority. • Our Customer Service teammates must be able to manage complex cust...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Call Center Positions Available - Starting ASAP - Beaverton, OR Randstad is a staffing and recruitment industry leader with thousands of satisfied clients nationwide. We offer the successful candidate the opportunity to work for our clients in either full-time or temporary positions. We pride ourselves on our strong commitment to client satisfaction, and our focus on helping our employees find the...
What Are You Worth? Beginning a sales career with National Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition · Conventions and sales incentive trips to exotic locations · Production awards ·...
NEW OFFICE JUST OPENED- HIRING 8-10 NEW REPRESENTATIVES We are seeking both Entry Level and Experienced Customer Service / Retail Representatives / Event Coordinators / and Management Representatives Our Firm Offers: Full Time Experience is not necessary - Full Paid One on One Training is Provided Apply if you have any of the following Background: -Customer Service -Retail -Management / Key Holder...
Account Representatives Needed - Immediate Hire If you have great people skills and enjoy working with the public, we want to meet you! EMS Pittsburgh is seeking a full-time Customer Service Associate who is career minded and posses unmatched people skills. This is an entry level opening NOT in a call center environment. As a result of clients placing a high value on the more personalized approach...
The Full Time On-site Service Consultants support Grainger’s strategic vision to be our customer’s first choice by helping them manage their inventory. In addition the team member assist to navigate customers to solutions that help them get the job done and they drive sales growth by engaging in actions that identify leads for further selling opportunities with every customer. The On-site Service...
Push Play Inc. is interested in finding quality candidates to conduct all facets of what we do for our clients. This involves all aspects of promotions sales, marketing, and customer service work we do for our clients. Candidates must be open-minded, excited about leadership and not afraid of hard work! We DO NOT participate in any Door-to-Door, Business-to-Business sales or telemarketing; all of...
CareersUSA, a leader in the staffing industry with over 33 years of experience has another job opportunity for you: Our client is seeking a Nurse Support Specialist in Ivyland, PA. Earn $18.00 to $20.00 per hour at this full-time, temp-to-hire position. Work 40 hours per week, Monday through Friday, 8:00 AM to 5:00 PM. Job Description: Represent client needs by providing multichannel support to co...
Account Manager job in Coral Springs, FL The Account Manager is the first point of contact to clients and is responsible for a variety off tasks including order processing, forecasting, pricing updates and project management. Duties: * Manage communication with large customers about operations, ordering and customer service. * Provide sales quotes * Communicate new pricing with clients * Generate...
Full time teller position (37 hours per week) in our Freeport Main Office. Summary: Performs a variety of routine customer service duties; accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Ess...
Customer Service Representative For Medical Equipment Retail Store (Wheeling) We are a retail store that provides medical equipment and supplies and bill patient's insurances. Customer Service Rep works with the public, hospital discharge planners and other medical professions. We deal in a wide variety of products that include ambulatory aid, bathroom safety equipment, wound care products, urolog...
What Are You Worth? Beginning a sales career with National Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition · Conventions and sales incentive trips to exotic locations · Production awards ·...
What Are You Worth? Beginning a sales career with National Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition · Conventions and sales incentive trips to exotic locations · Production awards ·...
Do you enjoy assisting customers? Have experience in the software or technology marketplace? Then Malwarebytes needs you. We are growing again and need a fulltime Customer Service Representative to join our team! Malwarebytes is the leading provider of anti-malware software solutions to consumers and businesses alike. Our flagship technologies and products protect more than 100 million computers a...
Sponsored results
Find Your Next Dream Job With Life Reimagined. Find Out More.
lifereimagined.aarp.org
Positions Open in OR. Hiring Now - Apply Today!
CustomerService.Jobs2Careers.com
Avoid the Scams! We Reveal the Highest Paying Work At Home Jobs
www.job-athome.com/
Legitimate Work At Home. No Fees - Free Access!
HomeSuiteHomeCareers.com

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Problem Solving for a Sky job for Customer Service?
I have a telephone interview tomorrow for a Customer Service and 1 of the question is 'how do I go about problem solving and how I deal with it' I have come up with alot of answers but I'm needing abi...
Customer service job interview questions?
I am going to be interviewing for a call center customer service position tomorrow. I do not have any previous customer service experience, so it's going to be difficult if I encounter questions that ...

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.1.40.24-208
eTrustLogo