Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 173257
Talascend is currently seeking a Healthcare Customer Service Associate (Care Connector) for a contract opportunity located in North Charleston, South Carolina. OVERVIEW: This position is responsible for providing select program interventions according to established health management program guidelines and the member population. The Care Connector functions with the direction from the program's ...
STORE MANAGER - PHENIX CITY, AL Are you ready for an exciting career move? We're a fast moving $17.5 billion, Fortune 200 publicly-traded company with more than 11,000 stores and 12 distribution centers in 40 states, growing by hundreds of stores each year. We work in an energetic team atmosphere that leverages each person's strengths and maximizes potential. We are committed to attracting upbeat...
# of Positions 20 Job Type Para-professional/Support Full/Part Time Full-Time Shift First Weekends Required Saturday Why State Farm®? Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada. This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as ...
City: Jacksonville State: Florida Postal/Zip Code: 32219 Oldcastle Coastal is a division of Oldcastle Architectural (APG). Oldcastle APG is the leading North American manufacturer of concrete masonry, lawn, garden and paving products and a regional leader in clay brick. The group also produces packaged cement mixes, lightweight aggregates, bagged decorative stone and lime. With over 200 operati...
Company Confidential Cornwells Heights, PA, 19020
Apartment Community looking for a F/T Leasing Professional. This position allows you to build relationships with prospective residents and show them why they should select our Apartments as their new home. Responsibilities: As a Leasing Professional, you will: Manage all leads Show apartments and answer prospective residents’ questions Proactively manage sales, outreach and lead generation, c...
Washington National Insurance Company's largest American marketing partner, PMA USA, is looking for the right individuals who have the desire to earn a good living, work a flexible schedule and provide solutions for wealth preservation and creation to families and individuals. You can make a huge impact on your community and future by educating, advising and servicing clients to improve their qual...
The ScriptPro Workplace ScriptPro is the industry and world leader in pharmacy automation, and it’s our employees who truly make our company great. Their creativity, dedication and excellence allow us to successfully develop, build and support the full line of ScriptPro systems installed in thousands of pharmacies worldwide. Customer Relations Manager Position Description: As Customer Relations...
Customer Service Representatives / Call Center Representatives - OPEN HOUSE When: Monday through Friday throughout the month of July Time: 8:00 AM to 3:30 PM Location: CareersUSA - Miami, FL office 8375 NW 12th Street Miami, FL 33126 Ph: 305-374-7800 CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking ...
Our client is currently seeking an exceptional candidate for a Human Resources Manager job located in the northwest suburbs. In order to be considered for this role, you must have a minimum of 7 years HR Management experience, and must have background knowledge of the service industry, janitors, security guards, hospitality, and retail sectors. This is an exciting role with a fun company offering ...
We are looking to recruit an experienced individual to fill a Regional Manager of Patient Financial Services job in Chicago, IL. You must have at least 7 years’ experience in a Patient Financial Management role. Also, you must be able to demonstrate knowledge of process improvement. If you are interested in a position that has room for advancement then this is a great opportunity for you. Respons...
Ajilon is currently recruiting for a Medical Biller job in Indianapolis, IN. This opportunity requires three to five years of previous experience in medical billing and AR follow up in a hospital setting. In this role you will be processing medical claims as well as follow up and resolution of outstanding medical claims. You will also be communicating both over the phone and via email with insuran...
Ajilon is currently recruiting for a Medical AR Follow Up job in Tipton, IN. This opportunity requires two to five years of previous experience in medical AR following in a physician office setting. In this role you will be reaching out to patients and physicians to resolve outstanding medical claims. You will also be communicating both over the phone and via email with customers. Requirements of...
Ajilon is seeking a candidate to fill a Claims Call Center Representative job in the great Indianapolis, IN area. Two to four years of previous experience in the medical or insurance industry as well as call center experience. You will be using your knowledge of the medical industry to assist policy holders with inquires. This is a call center environment and great percentage of the day will be sp...
Ajilon is currently recruiting for a Medical Communication Specialist job in Indianapolis, IN. Previous experience in the health care industry is preferred however candidates with a college degree and two years of customer service experience will also be considered. Candidates will be taking calls from patients and assisting them with scheduling and answering questions related to their medical car...
Junior Recruiter job in Indianapolis, IN Ajilon Professional Staffing is currently recruiting for a Junior Recruiter job in Indianapolis, IN area. The ideal candidate will have one to three years of experience sourcing candidates through a variety of social media outlets. The position is an excellent opportunity for someone looking to start their career in the recruiting industry. In this role yo...
Customer Service Specialist job in Coral Springs, FL Please email resumes to ***** Duties: Review and enter orders into system Analyzing data and responding to customer communications timely. Resolve problems and maintain ongoing relationship with the customer. Following up on requests, reviewing rates as needed, tracking and routing shipments and orders, pre...
Customer Service job in San Diego, CA Ajilon Professional Staffing is working closely with our growing client in the pharmaceutical industry to fill a temporary to direct hire Customer Service job in San Diego, CA. This is a temporary to direct hire opportunity paying $12-$14 per hour, depending on experience. You will have daily interaction with C-Level Executives and VP’s getting great exposure...
Our client in Naperville, IL is looking to fill an Account Rep job. This is a contract position slated to last about 6 months. Compensation for this position is between $10-11/hour depending on experience. Description of the Account Rep Job: Responsible for establishing and maintaining great working relationships with assigned business accounts, serving as the main day to day contact Investigat...
Ajilon Professional is partnering with a major hospital. We are currently recruiting Certified Medical Coders for our new client’s Certified Medical Coder-Hospital job in Chicago, IL. Qualified candidates must have three years’ experience in medical coding. Evaluation and Management experience is highly desired. If you are looking for an exciting opportunity with a highly reputable company, this i...
ATTENTION! CALLING ALL ENTRY LEVEL HR PROFESSIONALS! Right now, Ajilon Professional Staffing has a contract position available for a HR Assistant Job in south St. Louis, MO. The HR Assistant Job Responsibilities: • Assist with full cycle recruiting process to meet the various staffing goals across all levels within multiple business units • Work with hiring managers and interview teams to ensur...

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