Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 188766
The Reprographics Associate is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations. Responsibilities include processing reprographics requests, doing finishing work and basic equipment troubleshooting. Job Responsibilities: Complete large numbers of reprographics requests for black/white and color photocopies. Operate production printers and...
To All Hairdressers: If you are looking to get out of paying booth rent or just looking for a great place to work. I am looking for a seasoned hairdresser to work at an high standing local retirement village were you can bring your own clientele. Call 901-336-7657 for more information. Posting provided by:...
JOB PURPOSE: Provide the highest level of customer service through account management activities including, but not limited to these key responsibilities: KEY RESPONSIBILITIES: Customer Service: Perform premier customer service in respect to all customers both internal and external to the partnership store Complete customer service calls in a timely manner as assigned Relationships: Work as ...
Description Overview: Bilingual Customer Service Representatives must be fluent in English and Spanish. They respond to inbound customer telephone calls regarding credit card billing inquiries, sales, service, and account maintenance issues. Key Accountabilities: Effectively answer and resolve issues regarding credit card billing inquiries such as payments, returns, and sales using excellent c...
NorthStar Insurance is seeking an Account Manager with at least 3 years of claim experience to join their team. We are looking for result-oriented, hardworking and ambitious candidates who have the ability to work in a team-oriented environment. NorthStar offers competitive compensation and an excellent benefits package including medical, dental, life, disability, and 401K. Core Competencies: * ...
This position is located in our KY, London facility GENERAL SUMMARY: (Scope, Summary and Impact of Job) The CMS Customer Service Representative I (CSR) is responsible for delivering general Medicare information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well define...
This position is located in our UT, Sandy facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures a...
This position is located in our IA, West Des Moines facility ****** This position is located in West Des Moines, IA - Telecommuting is NOT available. ****** This position is responsible for providing phone based support to end users in the medical community. The position requires the ability to listen, analyze, document, resolve and or escalate issues while providing excellent customer service s...
This position is located in our KY, London facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures ...
This position is located in our OK, Oklahoma City facility Job Description Job Responsibilities A Customer Service Representative (CSR) on the FAA Administrative Voice Enterprise Services (FAVES) contract is expected to provide knowledgeable, courteous, and professional assistance to initial, escalated and other priority telephone inquiries. A CSR is familiar with all resources that support FAVE...
Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to meet production goals? If you are a team-oriented person who appreciates quality work and follows procedures then you have found the right position as a Vehicle Service Attendant. If you think you have what it takes then apply with us to be a Hertz Vehic...
About Ameriprise Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community...
Resident Services Coordinator The Resident Services Coordinator is responsible for assisting the Property Manager with handling all current resident processes and concerns, including all related administrative work involved in the coordinating of resident services. He/She must have a working knowledge of all leasing and management policies, accounting, maintenance and resident retention policies ...
At Service Experts Heating & Air Conditioning we believe in doing what’s right for our customers and our employees. We offer the stability of working for a national industry leader but we also treat our people like family.Our team is made up of the very best, and we provide ongoing training, support, and opportunities for unlimited professional growth. Customer Service Representative (Part-time, ...
We are currently hiring Customer Service Representatives to service new and existing customer accounts by phone for industry-leading clients. Join our family of talented Representatives with customer service skills who “Just Sound Better!" Earn top dollar for your performance and feel good representing nationally known companies. Experienced professionals are always welcome, and entry-level can...
The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs. Th...
Position Overview Under the direction of Service Labor Supervisor, Direct Hire Service Provider is someone who schedules and performs field service work in accordance, as well as manage a limited parts inventory with company policies and procedures. Duties include performing service work and assisting in new unit installations; along with timely and accurate documentation of work performed. This...
Almond & Associates is hiring for Seasonal temporary Customer Service Representatives for our Fun, Active Lifestyle Retail client in their Corporate Office in Seattle. Duties: Seek positive and timely solutions to all customer questions and concerns Quote product pricing and availability Process returns Communicate with customers via phone, chat, e-mail and social media Track and repot recur...
POSITION SUMMARY: Under general supervision of the Technical Services Manager, or other supervisory/management-level associate within the regional User Services structure, the Customer Systems Support Representative I is responsible for responding to Customer calls and emails relative to systems support and training for AmerisourceBergen applications/systems such as ABC PassPort, EDI, Reporting t...
DialAmerica is hiring Call Center Representatives for their Deerwood facility in Jacksonville, FL! If you are a motivated, high energy individual looking for an opportunity to work with our industry-leading telecom client, then we want YOU to APPLY NOW! Customer Service – Call Center Representative – Inside Sales Why Join the DialAmerica Family? At DialAmerica we are not your typical company, ...

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