Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12515
Fleet Account Consultant Put a LIFT in Your Career! NACCO Materials Handling Group, Inc. (NMHG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Fleet Account Consultant at our Americas Division Headquarters in Greenville, NC. NMHG designs, engineers, manufactures, sells and services a comprehensive line of lift trucks and afterm...
We are hiring for a variety of positions within a Insurance Company: Patient Account Representative Customer Service Credentialing Specialist In these positions you will be managing phone and email requests from customers daily. Looking for someone who has the following: Ability to work in a fast paced environment Strong computer skills: MS Office Time management Build relationships with contracte...
Description As a Data Entry/Customer Service Representative you will be responsible for simultaneously managing inbound and outbound phone calls and processing customer payments. Being able to multi-task is very important in this position as you will need to input data into the computer systems while on the phone with the customers. Customers may be calling for any reason regarding their bills, se...
Prometric is a trusted test development and delivery provider to more than 400 organizations worldwide. On their behalf, we securely deliver an average of 10 million exams per year to people who are seeking to improve their lives. Whether by starting a new career, further developing their skills to improve on an existing one, adding to their qualifications for a promotion, taking school entrance e...
Important To apply and to ensure your resume gets prompt consideration, email your information to ***** The Customer Experience Rep in Minnetonka is responsible for delivering a superior experience for customers across the West division. Our mission is to anticipate the needs of our customers, offer products and pricing to fit their unique needs, and resolve their issues on...
Company Confidential Lititz, PA, 17543
Collectors Keystone Credit Services LLC is hiring collectors! Full time permanent positions are available. $10.00 - $12.00 per hour (BASED ON EXPERIENCE) plus multiple bonuses, Regular work schedule with no surprises! Reasonable goals! Friendly work environment, health benefits, PTO, 401K, paid holidays. You MUST be MOTIVATED! You should have good problem solving skills and be able to negotiate. P...
Multiple Customer Service positions with the following skills available in Suwanne, Alpharetta, and surrounding North Atlanta areas. Temp to hire opportunities with great companies. Accounting Clerk/Data Entry: Process accounts receivables/payables Assist with account reconciliations Data Entry Peoplesoft Microsoft Excel Clerk: Open, sort, and match mail Scanning Process paperwork, title & registr...
On Call International Assistance Coordinator Job Description Join our world-class call center and help travelers in need around the world every day! On Call International is a leading provider of customized medical, security and travel assistance programs for international business and leisure travelers, as well as expatriates, students and others traveling away from home. Our fast-paced, high-ene...
Full Time - Customer Service $570 Weekly Pay PLUS commissions Apply and interview now for ENTRY LEVEL customer service and sales positions. This is an entry level position. Successful candidates can grow to management. Superior Management Solutions is currently hiring entry level individuals with a customer service & sales background for the Account Manager position. We have found that candidates...
POSITION PURPOSE: Member Services is the first point of contact for individuals with the Best Doctors membership. Member services staff use their customer service skills and knowledge of Best Doctors services to efficiently process incoming phone calls, warm transfer and/or schedule intakes, and provide the highest level of service to members. The supervisor is responsible for ensuring the team me...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
POSITION DESCRIPTION: Provide assistance to customers on all internet banking products and e-services. Perform duties in the customer service, telephone operations, and application processing areas as required. Provide guidance to internet banking customer service representatives. 1.Responsible for answering questions, opening and processing new accounts via the internet/mail. 2.Handle requests in...
Responsibilities The primary responsibility of this position is to provide exceptional customer service to individuals visiting the Verizon Wireless store. As a member of the store team, the incumbent(s) should strive toward helping the store achieve its financial and customer service goals. You must also be able to actively engage customers and provide world-class customer service.Provides except...
Responsibilities The primary responsibility of this position is to provide exceptional customer service to individuals visiting the Verizon Wireless store. As a member of the store team, the incumbent(s) should strive toward helping the store achieve its financial and customer service goals. You must also be able to actively engage customers and provide world-class customer service.Provides except...
EMSL Analytical, Inc. is currently seeking a full time Customer Service Representative for its Headquarters location in Cinnaminson, NJ. Responsibilities include but are not limited to: Receives high volume incoming calls via the telephone Serves as a customer advocate by handling internal and external inquiries Handles account discrepancies and account corrections for the clients Resolves client...
Important To apply and to ensure your resume gets prompt consideration, email your information to ***** The Customer Experience Rep in St Paul is responsible for responding to customer service and sales related inquiries. Communications may be inbound and/or outbound. This individual will re-energize the customer experience and relationship by reselling the benefits and val...
General Description: The Sales Agent is responsible for providing quality and efficient sales presentations to customers. Core Duties and Responsibilities: Offering existing customers continued service on their Sirius XM Satellite Radio Subscription Provide high quality and efficient sales presentations to SXM customers Maintain, at a minimum, target levels of sales, productivity and performance D...
Lesson Pro provide services for music (guitar, piano) and sports (surfing, tennis, skateboarding, golf) and we are looking for a full-time customer service agent. This is an entry-level position paid hourly. It is a work-from home! While working from home the rate of pay is $9/hour for first year. $12/hour for second year. $1/hr increases per year following. Must have at least one year of customer...
Are you ready to take control of your career and start making money? Consider a career in the collections industry! We are growing and looking for superstar talent to join our team! Collection Agents were recently named to US News Top 100 Jobs of 2014! Be part of a growing field with an award winning agency and start earning unlimited income today! Northland Group is currently hiring full-time Col...
POSITION SUMMARY The Business Development - Sales Director is responsible for managing a team of Corporate Account Managers to ensure efficient execution of sales campaigns and develop strategic plans maximizing corporate sales opportunities. JOB FUNCTIONS Offer leadership, development and guidance to Corporate Account Managers to identify weaknesses and develop the strong selling skills to achiev...
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Answers for Customer Service Jobs

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Is customer service a hard job?
I'm 19 years old and this is my first ever job & it's at CVS Pharmacy so I'm assuming it's going to be an entry level job. I'm getting orientation training. Basically, I'm confused as to what do I ...

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