Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14530
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking a Customer Service Representative - Inside in Blue Bell, PA. Earn $12.65 per hour at this full time, temp-to-hire position. Work 20 - 40 hours per week, schedules vary, Monday through Sunday, 8:00 AM to 11:00 PM. Great opportunity for recent college graduates l...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking a Mystery Shopper - Alcohol and Tobacco Compliance Checker in Philadelphia and its surrounding areas. Earn $15.00 per hour at this part-time, temporary position. Control your own schedule, work weekends or any day during the week; work one day or five, the choi...
Customer Service Representatives / Call Center Representatives - OPEN HOUSE When: Monday through Friday throughout the month of July Time: 8:00 AM to 3:30 PM Location: CareersUSA - Miami, FL office 8375 NW 12th Street Miami, FL 33126 Ph: 305-374-7800 CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Customer S...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Mystery Shoppers - Alcohol and Tobacco Compliance Checkers in Palm Beach Gardens, FL. Earn $15 per hour at this part-time, temporary position. Control your own schedule, work weekends or any day during the week; work one day or five, the choice is yours! This i...
PMA USA is looking for highly motivated and talented individuals to grow into tomorrow’s field management leaders. At PMA USA, we believe that a significant contributor to a successful career begins with a Positive Mental Attitude. That's why we've created a dynamic organization that enables sales professionals to achieve tremendous career and financial success while helping their customers take c...
PMA USA is looking for highly motivated and talented individuals to grow into tomorrow’s field management leaders. At PMA USA, we believe that a significant contributor to a successful career begins with a Positive Mental Attitude. That's why we've created a dynamic organization that enables sales professionals to achieve tremendous career and financial success while helping their customers take c...
PMA USA is looking for highly motivated and talented individuals to grow into tomorrow’s field management leaders. At PMA USA, we believe that a significant contributor to a successful career begins with a Positive Mental Attitude. That's why we've created a dynamic organization that enables sales professionals to achieve tremendous career and financial success while helping their customers take c...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Customer Service Associates in Folcroft, PA. Earn $11.00 to $12.00 per hour at these full-time, temp-to-hire positions. Work 40 hours per week, Monday through Friday, 8:30 AM to 5:00 PM. Job Description: Answer inbound phone calls Troubleshoot respiratory equip...
CareersUSA, a leader in the staffing industry with over 33 years of experience has another job opportunity for you: Our client is seeking a Customer Service Representative - Bilingual: English / Spanish in Langhorne, PA. Earn $12.00 to $14.00 per hour at this full-time, temp-to-hire position. Work 40 hours per week, Monday - Friday, 11:00 AM - 8:00 PM. Job Description: Receive inbound calls Handle...
CareersUSA, a leader in the staffing industry with over 33 years of experience has another job opportunity for you: Our client is seeking a Customer Service Representative - Bilingual: English / Spanish - 2nd Shift in Langhorne, PA. Earn $12.00 to $14.00 per hour at this part-time, temp-to-hire position. Work 25 - 30 hours per week, Friday - Monday, 4:00 PM - 12:00 AM (Midnight). Job Description:...
Job Purpose: Front Desk Staff Supervisor. Manage the front desk team and liaison with General Manager, Housekeeping Supervisor as well as Maintenance personnel to ensure the operation of the facility functions meticulously. Also establishing guest reservations by obtaining guest requirements, information, and proof of payment; maintaining reservations system and database. Duties: Evaluates and scr...
QUALIFICATIONS Greif (NYSE: GEF, GEF.B) is a world leader in industrial packaging products and services. We produce steel, plastic, fibre, flexible and corrugated containers, packaging accessories and containerboard, and provide blending, filling and packaging services for a wide range of industries. We also manage acreage in the United States. With more than 200 operating locations in more than 5...
Job Description College graduates—you worked hard to earn your Computer Science degree; start your career off right by joining an organization that is as committed to your professional growth as you are. Aptean is a global leader in enterprise application software (EAS), and our products and services give more than 9,000 clients, in over 100 countries, the competitive edge they need to remain at t...
This position requires previous help desk experience, demonstrated written, oral and written communication skills. Working with the client Customer Support Center Focal to fine tune day-to-day Customer Support Center procedures implemented on behalf of client to provide maximum operational efficiency and value to the client. Coach and support Help Desk Agents. Handling process or procedure issues...
This is a part time, supplemental position with varying work hours. This role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted Service Level Agreements (SLA). They may also perform Installs, Moves, Adds and Change (IMAC) activities, as well as data backup and restore...
Sr. Director Customer Support Job Description: We have an exciting new opportunity to lead our customer support division for wireless telecommunication technologies. Responsibilities: Ensure the efficient operation of the Customer Support functions Build a Customer training organization Establish strategic plans and objectives for Customer Support and Delivery team Manage all Customer Support func...
No matter what line of work you're in, you want to work for a company that realizes that continued success not only depends on superior customer service, it also depends on the growth, comfort, creativity and ambition of its entire workforce. At UniFirst, we've whole-heartedly embraced this philosophy to the point where, today, we are one of the largest companies in the garment industry. Traded on...
Having Trouble Viewing This Job Posting? Here is a text only version: Prudential Hawaii Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are...
Having Trouble Viewing This Job Posting? Here is a text only version: John L. Scott Real Estate Getting Your Hours Cut and Benefits Slashed? Consider Transitioning From Your Customer Service Job in St. Helens to a Career in Real Estate Is Your Customer Service Job Not Working for You? Let's face it. The traditional "job with benefits" is not what is used to be. Even if you don't like your existing...
Having Trouble Viewing This Job Posting? Here is a text only version: John L. Scott Real Estate Getting Your Hours Cut and Benefits Slashed? Consider Transitioning From Your Customer Service Job in Seattle to a Career in Real Estate Is Your Customer Service Job Not Working for You? Let's face it. The traditional "job with benefits" is not what is used to be. Even if you don't like your existing cu...

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