Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 176829
We are looking to recruit a reliable individual for a Medical Physician Biller/Collector job in Chicago, IL. You must have at least three years’ experience in physician billing and collections. You must also be able to work well in a high productivity environment. If you are interested in working for a company that has a great reputation this is the job for you. Responsibilities for the Medical P...
JOB PURPOSE: Provide the highest level of customer service through account management activities including, but not limited to these key responsibilities: KEY RESPONSIBILITIES: Customer Service: Perform premier customer service in respect to all customers both internal and external to the partnership store Complete customer service calls in a timely manner as assigned Relationships: Work as ...
Ajilon is recruiting for a Medical Insurance Verification Specialist job in the greater Indianapolis, IN area. The ideal candidate will have two to five years of previous experience in insurance verification or medical front office. Located in a busy billing office, this position will be responsible for verifying insurance as well as following up on outstanding medical bills. Requirements of the ...
Medicare Biller/Collector Job for Premier Hospital Facility, Chicago, IL. A premier hospital facility in downtown Chicago has an immediate need to fill two Medicare Biller/Collector jobs. Our client requires a minimum of two years’ experience doing billing/collection for various specialties. Responsibilities of the Medical Biller/Collector: • Follows up on unpaid/unresolved account balances, in...
Ajilon is currently recruiting for a Medical Biller job in Indianapolis, IN. This opportunity requires three to five years of previous experience in medical billing and AR follow up in a hospital setting. In this role you will be processing medical claims as well as follow up and resolution of outstanding medical claims. You will also be communicating both over the phone and via email with insuran...
Ajilon is currently recruiting for a Medical AR Follow Up job in Martinsville, IN. This opportunity requires two to five years of previous experience in medical AR following in a physician office setting. In this role you will be reaching out to patients and physicians to resolve outstanding medical claims. You will also be communicating both over the phone and via email with customers. Requireme...
Medical Claims Examiner in Indianapolis, IN Ajilon is currently recruiting for an experienced Medical Claims Examiner job in Indianapolis, IN. Three to five years of previous medical claims adjudicating experience is required for this position. Previous experience in third party claims is preferred. This position will be processing a high volume of claims as well as researching issues and documen...
Human Resource Coordinator Job Opportunity available in Princeton, NJ Ajilon is looking to hire a Human Resources Coordinator. Position is responsible for general Human Resources related functions. This including administering the recruitment, offer, and onboarding process; and the maintenance of the HRIS database and personnel record retention. You will be the liaison with payroll; basic benefit...
Description: Don't wait to apply - we have training classes starting soon that are designed to set you up for success! You want more challenge. You want more opportunity. You want more reasons to head in to work every day. We want more people like you. UnitedHealth Group Customer Care Centers are home to a team that lives and breathes restless. We're still finding ways to outdo what we did ...
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. As a Supervisor in Provider Services, you will be over a team of representatives who are respons...
HR Human Resources Coordinator Job-Ocean County, NJ Our client is a litigation and deposition services firm located in the northern section of Ocean County, New Jersey. This is an exciting opportunity for a candidate that is looking to join a team that believes in a work life balance and providing excellent service to their customers. The role of the Human Resources Coordinator is to assist the H...
Junior Recruiter job in Indianapolis, IN Ajilon Professional Staffing is currently recruiting for a Junior Recruiter job in Indianapolis, IN area. The ideal candidate will have one to three years of experience sourcing candidates or three to five years of excellent customer service experience in fast paced environment. This position will allow you to use your excellent customer service skills in ...
Description: Don't wait to apply - we have training classes starting soon that are designed to set you up for success! You want more challenge. You want more opportunity. You're looking for that chance to connect more with the customers you support. UnitedHealth Group Customer Care Centers are home to a team focused on identifying and exceeding our customer's expectations by building strong ...
Title: Mortgage File Review Jobs in Tempe, AZ Summary: This Mortgage File Review job entails reviewing residential mortgage loan paperwork and auditing for errors and discrepancies. The Mortgage File Review job duties include: - Reviewing and auditing residential mortgage paperwork. - Documenting any issues or discrepancies that may arise. - Working in a high volume and fast paced environmen...
Customer Service job in Coral Springs, FL Duties: Entering of orders into company's database system Working with customers to receive payment Handling web orders Resolve order discrepancies Work with the warehouse, sales team, and customers to make sure orders ship in a timely manner Qualifications MAS200 experience 2 plus years of Order entry experience Bilingual a plus Please email re...
Customer Service job in San Diego, CA Ajilon Professional Staffing is working closely with our growing client in the pharmaceutical industry to fill a temporary to direct hire Customer Service job in San Diego, CA. This is a temporary to direct hire opportunity paying $12-$14 per hour, depending on experience. You will have daily interaction with C-Level Executives and VP’s getting great exposure...
We are looking to recruit a motivated individual for a Hospital Medical Biller/Collector job in Chicago, IL. You must have at least three years’ experience in hospital billing and collections. You must also be able to work well in a high productivity environment. If you are interested in working for a company that has a great reputation this is the job for you. Responsibilities for the Hospital B...
Ajilon is currently recruiting for a Medical Biller job in Indianapolis, IN. This opportunity requires three to five years of previous experience in medical billing and AR follow up in a hospital setting. In this role you will be processing medical claims as well as follow up and resolution of outstanding medical claims. You will also be communicating both over the phone and via email with insuran...
We are looking to recruit a dedicated individual for a Medicare and Medicaid Biller and Collector job in Chicago, IL. You must have at least three years’ experience in government billing and collections. You must also be able to work well in a high productivity environment. If you are interested in working for a company that has a great reputation this is the job for you. Responsibilities for the...
A temp-to-hire Medical Biller job in Beachwood, OH is currently being recruited by Ajilon Professional Staffing. The right candidate will have three to five years of industry experience. You will be responsible for billing for physicians in a high volume environment. You will be obtaining authorization for all services when necessary: submit claims to various insurance companies. Responsibilities...

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