Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 175210
Inbound Customer Service Representative/ Equipment Service Representative The Equipment Service Representative (ESR) provides service and support to established and new, internal and external, customers in a contact center environment. An ESR is responsible for handling routine customer service inquiries, as well as escalation calls, related to mechanical service calls and general customer servic...
Reporting to the Manager of Technical Services, this position is responsible for effective handling of requests and inquiries from customers and sales force pertaining to customer orders, quotation and entry, claims, stock availability, shipping specifications and product information to ensure customer satisfaction. May handle more complex issues requiring additional research and follow up. This p...
First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and ...
Customer Service Representative Lincare, leading national respiratory company seeks friendly, attentive Customer Service Representative. Phone skills that provide warm customer interactions a must. Maintain patient files, process doctors' orders, manage computer data & filing. Growth opportunities are excellent. Drug-free workplace. Send resume to ***** EOE First Publishe...
PURPOSE This position is responsible for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional shopping experience. ESSENTIAL FUNCATIONS • Act and work in a manner that is consistent with company’s core values. • Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operati...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Seeking Customer Service Representative (both Entry Level and Experienced) to provide sales support and the ability to flow jobs through the shop. The CSR will decide and when to take action for the purpose of fulfilling the company's commitment to our customers as a part of, or in filling the place of the sales person he / she is responsible to, while ensuring that all company policies and standa...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Do you have the drive and desire to make an impact on customer needs and business demands? Are you a self-starter, creative, and have an entrepreneurial spirit? Are you a professional who is looking for an opportunity to work with a stable international company? Custom Glass Solutions by Guardian has an outstanding career opportunity in its Worthington, OH office facility. We are seeking a Custome...
The successful candidate will contribute meaningfully while gaining exposure to all facets of Aristocrat's global business. Your role will see you grow as a gaming industry professional. You will influence the core, enabling Technology on which thousands of slot machines are built every year. You will meet great people and build a foundational understanding of the vast, complex, regulated environm...
Position Description: Hiring temporary, bi-lingual (Spanish)work-at-home agents to work with Teleflora At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 70 years. All of our floral arrangements are professionally arranged by a local florist using only the freshest flowers available, and each gift is personally delivered in a vase - in most ...
We're WOW! Internet, Cable and Phone and we are one of the nation's leading competitive providers of Internet, cable television, and phone services. We started out in 1996 delivering cable TV service in Illinois, Michigan, Ohio and Indiana and have since added the services that our customers need. Today we offer digital cable, HDTV, whole home DVRs, high-speed Internet, and local and long-distance...
We are looking to recruit a reliable individual for a Medical Physician Biller/Collector job in Chicago, IL. You must have at least three years’ experience in physician billing and collections. You must also be able to work well in a high productivity environment. If you are interested in working for a company that has a great reputation this is the job for you. Responsibilities for the Medical P...
HR Human Resources Coordinator Job-Ocean County, NJ Our client is a litigation and deposition services firm located in the northern section of Ocean County, New Jersey. This is an exciting opportunity for a candidate that is looking to join a team that believes in a work life balance and providing excellent service to their customers. The role of the Human Resources Coordinator is to assist the H...
Ajilon is currently recruiting for a Medical Biller job in Indianapolis, IN. This opportunity requires three to five years of previous experience in medical billing and AR follow up in a hospital setting. In this role you will be processing medical claims as well as follow up and resolution of outstanding medical claims. You will also be communicating both over the phone and via email with insuran...

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