Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 188410
Customer Service job in San Diego, CA Ajilon Professional Staffing is working closely with our growing client in the pharmaceutical industry to fill a temporary to direct hire Customer Service job in San Diego, CA. This is a temporary to direct hire opportunity paying $12-$14 per hour, depending on experience. You will have daily interaction with C-Level Executives and VP’s getting great exposure...
Ajilon is recruiting for a Medical Insurance Verification Specialist job in Muncie, IN. The ideal candidate will have 2-5 years of previous experience in insurance verification or medical front office. Located in a busy billing office in Muncie, this position will be responsible for verifying insurance as well as following up on outstanding medical bills. Requirements of the Medical Insurance Ver...
We are looking to recruit a motivated individual for a Commercial Medical Biller/Collector job in Chicago, IL. You must have at least two years’ experience in medical commercial billing and collections. You must also be able to work well in a high productivity environment. If you are interested in working for a company that has a great reputation this is the job for you. Responsibilities for the ...
We have a contract HR Administrative Assistant job opportunity in Buffalo Grove, IL. Candidates MUST have at least one year of Human Resources or Recruiting experience. In this role, you will be responsible for posting to the job boards, reviewing resumes, and conducting phone screens. You will be required to have solid proficiency in Microsoft Excel and Microsoft Word. The HR Administrative Assi...
Ajilon Professional Staffing is currently recruiting for a Medical Coding Specialist in Cleveland, Ohio. Candidates must have at least 1 year of inpatient, technical hospital coding with their CPC-H, CCS, RHIT or RHIA certification. This candidate will review and correct chart/CPT code posting errors and must having an understand of DRG and APRDGR and utilized ICD-9. It is a very stable organizat...
Description: Position Description: The Workforce Representative is responsible for all scheduling, call volume monitoring and adjusting. Responsible for determining and communicating work schedules, resources for various call queues. In addition to call duties, the Workforce Representative will also be responsible for back office scheduling, monitoring and adjusting. The Workforce Represent...
Description: Position Description: normal">Energize your career with one of Healthcare's fastest growing companies. normal"> normal">You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of ...
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position An Equal Opportunity/Affirmative Action Employer of Minorities/Females/Vets/Disability Position Overview Provides service for National Account customers in a professional manner, ensuring contract compliance. Acts as a liaison between the customer, the branch, the sales representativ...
PART TIME CALL CENTER REPRESENTATIVES NEEDED! Call center in Lakewood is looking for 2 reps. No Sales. Outbound political surveys. Pay is 9.35/hr. Ability to speak clearly a must Basic computer skills Need to be available Monday - Thursday from 2pm - 9pm and Saturday from 9am - 4pm. Previous experience in a call center environment a plus. CORESTAFF Servicesis an Equal Opportunity Employer - ...
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer of Minorities/Females/Vets/Disability Position Overview Coaches and manages assigned team within the call center. Develops, implements and executes policies and procedures. Ensures operational efficiency, customer satisfaction, staff...
Description DISH's 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Service representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Requirem...
DialAmerica is committed to delivering a work experience that is rewarding and fun. We provide personal growth and recognition, integrity in the workplace and a positive work environment. We are currently hiring for our Sales program. You do not need to have previous sales or call center experience to be successful in the sales environment. You will be assisting customers by offering them an addi...
Sales Service Representative Qualifications: Previous sales/service experience in the Healthcare industry preferred. Strong verbal communication and presentation skills a must. Fastidious attention to detail in written communication. Reliable car and willingness to drive distances. Responsibilities:  Assist Area Manager and Account Manager in managing business within existing practices by ...
Do you enjoy Customer Service? Retail? Sales? ELITE MEDIA COMMUNICATIONS has expanded and has quickly become one of the fastest growing and most successful marketing firms in the Milwaukee Area. We are looking to fill ENTRY-LEVEL customer service, retail sales, and marketing positions. Our firm provides exceptional customer service while continuing to grow and develop new markets for our prestigi...
Credit/Collections Support Associate with Monster.com Location - Weston, MA As the Credit/Collections Support Associate, you will have the opportunity to interact internally with Collections, Sales, Finance, and other Monster Operations groups. As a member of this dynamic team - your input, efforts and contributions will have a direct impact on the bottom line. We provide a great office environm...
The Client Support Supervisor supports and leads a designated group of team members. The responsibilities include call volume management, performance reviews, training, reporting and analysis. Lead the team members to meet and exceed personal goals, motivate the teams to provide superior service to Dealertrack Clients, and to provide the necessary support to ensure each team member’s success. PRI...
IDEXX Laboratories, Inc. is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. IDEXX products enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and build more economically successful practices. IDEXX is also a worldwide leader ...
Are you experienced in sales, marketing and/or high-volume recruiting and networking? Are you innovative and able to build strong relationships? Afni is looking for someone experienced in talent acquisition recruitment to develop and execute highly effective, result-driven strategies to recruit and select qualified and diverse candidates to meet business needs in a high-volume recruiting call cen...
DEALER SERVICE REPRESENTATIVE – Professional Products Summary To be the central point of contact within Dealer Services Department for internal and external customers, sales representative, and the Miele service group for Professional and Professional for the Home product lines. Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote custo...
Overhead Door Corporation is a strong and vibrant company! We have successfully grown our sales performance both organically and through acquisition, and our balance sheet is strong. We have a great pipeline opportunity that is supported with a formal development program designed to prepare the right candidate for future growth and additional responsibilities. What does Overhead Door have to offe...

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