Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12496
Company Confidential Los Angeles, CA, 90017
We are a small company that is growing quickly. We work in commercial real-estate and development. We are located in downtown LA and looking for outstanding team members. Here is some of the job description for this position: -must have experience reading financial reports -must have experience in real estate. Development is a plus. -must have business level Korean speaking and reading skill -more...
· Act as primary point of contact for all incoming technical and customer support inquiries relating to gas and flame detectors. This is an excellent opportunity for those with instrumentation background to expand into the gas and flame detection field. Key Responsibilities: · Provide customer support on technical issues over the phone or via e-mail · Trouble-shoot returned units from customers in...
Title Officer / Examiner needed for a contract opportunity with Yoh's client located in Maitland, FL. What You'll Be Doing: - Perform title searches and examines title history for timeshare properties. - Performing title searches and examines title history for timeshare properties. - Reviewing legal descriptions, chain of title - Verifying ownership and encumbrances - Abstract and analyze deed, de...
ENTRY LEVEL MANAGEMENT - MARKETING - ADVERTISING - SALES - CUSTOMER SERVICE Chicks Marketing Group handles some of the biggest names in home entertainment while working side-by-side with America's biggest retailers. We conduct all the marketing, promotions, and sales for these clients while improving their overall customer experience. We are now filling ENTRY LEVEL positions with no experience nec...
We are a nationwide university with a campus here in Phoenix and are looking for talented and motivated Call Center Representatives for our call center. We are only looking for a very limited number of Representatives for this position due to the benefits offered. The Call Center Representative will be given the following duties and responsibilities: The Call Center Representative will be responsi...
Provide store support for our stores located in Japan. Research, diagnose, resolve or escalate technical and procedural issues from a retail stores environment via phone call. Log and assign tickets as outlined in Department documentation in English. Communicate, in market language, to store employees in a manner that is easy to understand and non-technical. Efficiently probe to understand the cal...
Customer Service Representative & Customer Service Representative – Door Dispatch South Jordan, Utah Want to join a dynamic company and begin an exciting career in international business? Orient Overseas Container Line (OOCL) is one of the world's largest integrated international container transportation, logistics and terminal companies. It is a recognized global brand, providing customers with f...
Fit Factory is moving into the Blue Hills Fitness in Braintree next door to F1 Racing off exit 6 on 93. We will soon to be making some major renovations and improvements to the existing facility, which will make us a prime location for tons of new members. Our facility will feature some great amenities in a large 25,000 Sq Ft multi level facility. We also offer Personal Training, Group classes and...
System Operations Specialist Local Market Launch is revolutionizing the local search space. Our technology ensures that local businesses are visible in relevant online and mobile searches. We have an innovative platform, a great team and are in the right space at the right time. Our SAS business helps SMB’s efficiently manages critical business data for online/mobile searches, apps and sites. We p...
Technical Support Specialist Location: Concord, CA Job Code: TSSF Accelrys (NASDAQ:ACCL): Accelrys Inc., a global enterprise software company uniquely offers the industry’s only scientific informatics system that captures and enables more agile end-to-end scientific workflows, analytics and IP management to achieve better insights and outcomes from R&D. Our customer base includes the world’s large...
WELLNESS SPECIALIST WITH SPECIALTY BENEFITS About us: ACI Specialty Benefits is the company behind all those amazing benefits and perks that make businesses and schools great. As a leading global provider of Employee Assistance Programs, Wellness, Concierge and Student Assistance, ACI caters to the needs of a new workforce with services that help employees and students tackle both personal and wor...
Accelrys, Inc. Position: Director, Technical Support Location: San Diego, CA Job Code: DTS Accelrys (NASDAQ:ACCL): Accelrys Inc., a global enterprise software company uniquely offers the industry’s only scientific informatics system that captures and enables more agile end-to-end scientific workflows, analytics and IP management to achieve better insights and outcomes from R&D. Our customer base i...
The Corporate Office is seeking an customer service rep. Skills/Qualifications: handle heavy phones, greet customers, make appointments, computer savvy, Must be bilingual in English and Spanish Please apply...
Company Confidential Commack, NY, 11725
Nutritional supplement company, looking for a full time employee with strong communication skills. Will be answering phones/emails related to customer service inquiries, membership programs, and product information. Must be able to handle high a volume of calls and have excellent people skills. Experience in customer service and/or health product sales a plus. Position offers Medical and Dental Be...
Superior Access is seeking aPersonal Lines Account Manager. This position involves the quoting and potential binding of applications from SAIS Agents and Carriers. The Account Manager will apply eligibility standards of available carriers, and process applications and other agent requests to fulfill both carrier and company guidelines. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: ·...
If you have great people skills and enjoy working with the public, we want to meet you! Shane Co. is seeking a full-time Customer Service Associate who is career minded and possesses unmatched people skills. Our customers place a high value on the more personalized approach and excellent customer service delivered by our customer service team. We are seeking candidates who are outgoing, personable...
We are looking for DEPENDABLE employees to start May 5th in a paid training class. Are you looking for a career and not just a job? Then Xerox might be what you're looking for. Learn to support our Healthcare, Pharmacy and Insurance Industry by responding to inbound customer inquiry calls in a call center environment. We offer paid training, a generous benefit package including paid time off, and...
Customer Service Coordinator As a Customer Service Coordinator you will play an integral role in trouble shooting technical issues, reconciling billing inquiries, and facilitating the resolution of general support questions with the highest degree of courtesy and professionalism. The ideal candidate will be detailed-oriented, have the ability to work in a fast-paced environment and have excellent...
Multiple
This is a seasonal position beginning May 5 and lasting through August. It is 30 hours per week and includes Saturdays 9:00 AM – 1:00 PM. The pay rate is $12.25/hour. We have openings in the following AAA District Offices: North Metro, 5140 W. 120 Avenue, Unit 300, Westminster, CO 80020 West Metro, 3850 Wadsworth Blve, Wheat Ridge, CO 80033 Colorado Springs, 3525 N. Carefree Cir., Colorado Springs...
We are looking for a professional individual with sharp customer service skills. We're located in Hoboken, New Jersey. We seek someone who has the ability to think on their feet, manage their time and use good judgment in communications and decision-making. This is a full time position and we do offer paid training! About the Job: Explain our products and services to both new and existing customer...
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