Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 186560
Send Resume to ***** Our client is currently seeking a Customer Service Representative 1 Job Description: Call center experience strongly preferred Minimum of 2 years direct customer/patient contact required Experience with Medical Terminology, Billing/Coding, Healthcare strongly preferred Precertification experience extremely helpful Excellent computer skills with Windows expe...
Ajilon is currently recruiting for a Medical AR Follow Up job in Martinsville, IN. This opportunity requires two to five years of previous experience in medical AR following in a physician office setting. In this role you will be reaching out to patients and physicians to resolve outstanding medical claims. You will also be communicating both over the phone and via email with customers. Requireme...
Local Sacramento company is hiring a Customer Relations Specialist responsible for analyzing provider panels and assisting in provider network development. This position is also responsible for resolving moderately complex claims issues and assists in maintaining the integrity of provider information on enterprise systems and may also assist with the day-to-day activities involving the contracting...
Description Our Call Center Operations team is seeking a Chat Administrator, who will be responsible for the set up of the Kana Chat system, as well as the maintenance and updates that take place. The incumbent must possess strong analytical skills, be detail-oriented, and flexible in scheduling. The Chat Administrator will provide support to remote call center chat personnel for troubleshooting ...
Ajilon is currently recruiting for a Claims Examiner job in Indianapolis, IN. Three to five years of previous medical claims adjudicating experience is required for this position. Previous experience in third party claims is preferred. This position will be processing a high volume of claims as well as researching issues and documenting results. Qualifications: • Three to five years in medical c...
Ajilon is seeking a candidate to fill a Health Coach job in the greater Indianapolis, IN area. A four year degree in a health related field such as Public Health or Exercise Science is required for this position. In this role you will be working with members/patients over the phone to assist them in setting and achieving their personal goals. Regular communication with patient will be critical por...
Ajilon Professional Staffing is the fastest-growing staffing service in the world specializing in the temporary and permanent placements of premier administrative and management professionals. We have a great opportunity for an HR Administrative Assistant job with one of our most respected clients located in Houston, TX on the Northwest side of town. The ideal candidate for this HR Administrative...
Ajilon is currently recruiting for a Medical Biller job in Bloomington, IN. This opportunity requires two to five years of previous experience in medical billing in a physician office or hospital setting. In this role you will be processing medical claims as well as follow up and resolution of outstanding medical claims. You will also be communicating both over the phone and via email with insuran...
Customer Service job in San Diego, CA Ajilon Professional Staffing is working closely with our growing client in the pharmaceutical industry to fill a temporary to direct hire Customer Service job in San Diego, CA. This is a temporary to direct hire opportunity paying $12-$14 per hour, depending on experience. You will have daily interaction with C-Level Executives and VP’s getting great exposure...
Our client is currently seeking an exceptional candidate for a Human Resources Manager job located in the northwest suburbs. In order to be considered for this role, you must have a minimum of 7 years HR Management experience, and must have background knowledge of the service industry, janitors, security guards, hospitality, and retail sectors. This is an exciting role with a fun company offering ...
We are currently recruiting for a contract to hire Medical Coder job in Houston, Texas. The client is a targeting someone with Pain Management and/or Anesthesia coding experience. They are located in SW Houston, Texas. Pay is $25/hr. DOE. Qualifications: -Three to five years of medical coding experience required -Coding certification is highly preferred -ICD-9 experience required; ICD-10 train...
Ajilon is seeking a candidate to fill an RN Health Coach job in Indianapolis, IN. An RN (Associates or Bachelors) degree and two years of experience in a health related field are required for this position. In this role you will be working with members/patients to develop plans of care and assist them in setting goals. Regular communication with providers and patient advocacy will be critical port...
We are currently recruiting for a Human Resources Administrator job in Indianapolis, IN. This position requires a Bachelor’s degree and one to three years of administrative or HR experience. In this role you will responsible for maintaining the new employee files as well as entering information into a secure database. You will be answering questions and resolving onboarding issues for all employee...
We are looking to recruit a motivated individual for a Hospital Medicare Medical Biller/Collector job in Chicago, IL. You must have at least two years’ experience in Medicare billing and collections. You must also be able to work well in a high productivity environment. If you are interested in working for a company that has a great reputation this is the job for you. Responsibilities for the Hos...
Ajilon is recruiting for a Medical Insurance Verification Specialist job in Muncie, IN. The ideal candidate will have 2-5 years of previous experience in insurance verification or medical front office. Located in a busy billing office in Muncie, this position will be responsible for verifying insurance as well as following up on outstanding medical bills. Requirements of the Medical Insurance Ver...
We have a direct hire HR Coordinator job opportunity in Wauconda, IL. Candidates MUST have at least two years of HR experience either in a Coordinator or Generalist function. In this role, you will be responsible for employee relations, benefits and medical leave administration, setting up drug screens/background checks, and new hire orientation. You will be required to have solid proficiency in M...
Ajilon Professional is partnering with a major hospital. We are currently recruiting Certified Medical Coders for our new client’s Certified Medical Coder Job in Chicago, IL. Qualified candidates must have three years’ experience in medical coding. Evaluation and Management experience is highly desired. If you are looking for an exciting opportunity with a highly reputable company, this is the per...
Ajilon Professional Staffing is the fastest-growing staffing service in the world specializing in the temporary and permanent placements of premier administrative and management professionals. We have a great opportunity for a Bilingual HR Administrative Assistant job with one of our most respected clients located in downtown Houston, TX . Minimum 1 year of HR experience is a requirement for this...
Title: Customer Service job in Blue Ash, OH. Summary: We have a job opening for a Customer Service Professional in Blue Ash, OH. This position will be responsible for providing the highest level of care and quick solutions to customers. The Customer Service job duties and responsibilities include: • Work closely with sales agents and customers to quickly and accurately process orders • Assis...
Ajilon is currently recruiting for a Medical Communications Specialist job in Muncie, IN. Previous experience in the health care industry is preferred however candidates with a college degree and two years of customer service experience will also be considered. Candidates will be taking and receiving calls from uninsured patients and evaluating if they qualify for financial assistance. Requiremen...

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