Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 166092
PART-TIME POSITIONS: LUMBERYARD, CASHIER & SALES Must have excellent people skills and be detail oriented. Retail experience preferred but not required. Flexible schedule and benefits available. Add'l $2.50 per hour for weekend hours. Apply in person at the Winona Menards!...
Position Summary Responsible for cash transactions associated with daily and monthly parking customers. Essential Duties Provide excellent customer service and assist customers promptly and in a friendly manner. Collect money from customer and provide correct change. Match customer’s ticket to parking rate schedule. Implement Company procedures and comply with safety regulations. Accurately...
NOW HIRING! Six positions available immediately. Positions include full time front line wash/detail employees and greeter/salesmen. Must be available 7:30-5:30 Monday-Saturday. Customer service and sales experience preferred for all positions. We offer a demanding & fast-paced outdoor work environment. Compensation includes hourly pay, plus daily tips & commission bonuses and more. Apply in per...
SUMMARY Provide support in the administration of the NACE International Institute Certification Exam Program and related activities. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Check in course paperwork Mail and QC student course paperwork for mailing/shipping, including attaching wallet cards Process replacement certificate and wallet card items...
SUMMARY: Provide sales and service support for key customers. Work with the Distribution Sales Manager and sales team to implement sales strategies to build the business and maintain long-term relationships with key accounts. Perform a variety of customer service related activities including, but not limited to, order entry, expediting, sales support, OTD reports and updating customer. ESSENTIAL...
are you tired of crawling into dirty basements and boiler rooms, but still love troubleshooting. are you a good puzzle-solver? do you love being the hero and getting someone out of a jam? if you answered yes to these questions, this may be the job for you. we are looking for a trained boiler technician with atleast 5-10 years of experience in gas, oil and hi- efficiency boilers. we offer regular b...
Ajilon is currently recruiting for a Medical Biller job in Indianapolis, IN. This opportunity requires three to five years of previous experience in medical billing and AR follow up in a hospital setting. In this role you will be processing medical claims as well as follow up and resolution of outstanding medical claims. You will also be communicating both over the phone and via email with insuran...
We have a contract-hire HR Recruiter job opportunity in Mount Prospect, IL. Candidates MUST have at least two years of Recruiting experience in order to be considered. In this role, you will be responsible for sourcing candidates for Accounting, Finance, and Human Resources. You will be required to have solid proficiency in Microsoft Office Suite and a variety of application tracking systems. The...
Purpose: The overall purpose of this position is to assist with channel management connectivity projects. This person scopes the work involved in connecting each distribution partner, develops a timeline for connectivity and works with the distribution partners and the teams at the properties to ensure that connections are completed on schedule. This role is responsible for taking decisions to im...
Ajilon Professional Staffing is the fastest-growing staffing service in the world specializing in the temporary and permanent placements of premier administrative and management professionals. We have a great opportunity for a Training Coordinator job with one of our most respected clients located in Houston, TX located on the Northside. The ideal candidate for the Training Coordinator job would ...
We are looking to recruit a reliable individual to fill a Certified Medical Coder-InPatient job in Chicago, IL. Qualified candidates must have three years’ experience in medical coding. Auditing experience is highly desired. If you are looking for an exciting opportunity with a highly reputable company, this is the perfect place for you. Responsibilities for Certified Medical Coder-InPatient job ...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Our client is currently seeking a candidate for a Human Resources Generalist job in the Northshore area. In order to be considered for this role, you must have experience working with a minimum wage labor force, and a minimum of 2 years experience working in a Human Resources role. This is an exciting role in a great company offering growth opportunities and a competitive salary. The responsibili...
The successful candidate will contribute meaningfully while gaining exposure to all facets of Aristocrat's global business. Your role will see you grow as a gaming industry professional. You will influence the core, enabling Technology on which thousands of slot machines are built every year. You will meet great people and build a foundational understanding of the vast, complex, regulated environm...
The Reprographics Associate is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations. Responsibilities include processing reprographics requests, doing finishing work and basic equipment troubleshooting. Job Responsibilities: Complete large numbers of reprographics requests for black/white and color photocopies. Operate production printers and...
Send Resume to ***** Our client has partnered with ASK staffing to find a (Customer Service Representative Assoc) for a (12+ months Contract) position working out of their facility in (Salt Lake City UT - 84120) Job Responsibilities: Answer incoming calls and inquiries from customers, sales and account management to resolve customer questions and concerns Provide accurate informat...
Position Description: Job Summary: The Client Services Executive (CSE) is a highly motivated professional with at least 7-8 years of successful experience interfacing directly with varied complex clients preferably in healthcare, to manage existing PBM clients. The position is responsible for the co-development of long term account strategy for their assigned Clients. Working with subject matter...
Customer Service job in San Diego, CA Ajilon Professional Staffing is working closely with our growing client in the pharmaceutical industry to fill a temporary to direct hire Customer Service job in San Diego, CA. This is a temporary to direct hire opportunity paying $12-$14 per hour, depending on experience. You will have daily interaction with C-Level Executives and VP’s getting great exposure...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Customer Experience Manager Palo Alto, CA Full-Time $90,000 - $120,000 Apply Apply Customer Experience Manager Palo Alto, CA Full-Time $90,000 - $120,000 Apply Job Details If you are a Customer Experience Manager with at least 5+ years experience, please read on! Based in the beautiful city of ...
Send Resume to ***** Our client has partnered with ASK staffing to find a (Customer Service Rep Assoc)for a (3+months Contract) position working out of their facility in (New Berlin WI - 53151) Job Description: Answer incoming calls and inquiries from client agents to resolve customer questions and concerns. Client base requires the candidate to be fluent in English and Spanish (bo...

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