Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13886
Company Confidential Grand Rapids, MI, 49546
Commercial Lines CSR and Sales Part Time Negotiable Licensed in Property and Casualty Past Experience 2 to 5 years Vacation Package We are small SE Grand Rapids family owned agency established in 1943 Salary Negotiable Office Hours: 8:45AM to 5:00PM Monday thru Friday...
Doherty Staffing Solutions is seeking Bilingual Customer Service Representatives to work at our client company, Bluestem Brands located in St. Cloud, MN. We are seeking Bilingual Customer Service Representatives to work day shift in the credit department. The call center is open from 7:30am-6pm. The pay rate is $10.50 per hour. This is a full-time position. Bilingual Customer Service Representativ...
Customer Support Representative Job in San Francisco Our client is hiring for a full time regular Customer Support Representative Job in San Francisco. You must have close to five years’ experience in this role (teller and banking experience a plus) and a bachelor’s degree. You will be responsible for responding to questions about our programs, assisting clients in navigating our website, and init...
eHealthInsurance, is looking for an enthusiastic and results driven individual to work in on our Medicare Division - Outbound Sales Team As a key member our outbound sales group the ideal candidate will be responsible for the following: Make a set number of targeted outbound telephone prospecting/sales calls to sales leads Qualify opportunities by understanding customer needs Meet and exceed sales...
Manpower is currently recruiting for a client in Irvine, CA . We are looking for a Business Travel Counselor who would b responsible for coordinating the company's travel needs. Schedules hotel and flight accommodations and procures necessary documentation such as passports, visas, or other clearances. Ensures that travel needs are met within the constraints of the company travel budget. Qual...
Responsibilities: Ø Serve as a supervisor to Destiny USA Guest Services team Ø Helping to develop the Destiny USA brand Ø If directed, may act as manager on duty Ø Lead orientation development for Guest Services team Ø Enhance and update GS orientation as needed Ø Work with Marketing team on event related items and program development Ø Train and follow up on all current and new employees using ne...
One of our clients in Downtown is seeking several Recent Grads for customer service positions. The position is open due to tremendous growth within the company. Customer Service Reps will be responsible for handling inbound calls from clients with questions about their benefits packages. Reps must be able to provide a high level of customer service, handle multiple tasks, and have excellent follow...
Current NeedPosition DescriptionThis position is responsible for answering patient calls and researching and resolving issues in order to receive maximum profitability for clients. Reviews claims to make sure that payer specific billing requirements are met, follows-up on billing, determines and applies appropriate adjustments, answers inquiries, and updates accounts as necessary. Minimum Requirem...
Garner Industries Customer Service Representative This position is responsible for interacting with customers. Processing daily orders, issue job numbers and enter the job number into inventory. Provide all departments with details pertinent to a customer's order. Document customer notes in computer system accordingly. EDUCATION AND EXPERIENCE: Associates degree preferred with emphasis in business...
Looking for a career where you are truly a valued member of the team? Outstanding opportunity for a customer service professional in the Northtowns! Our client, a family owned insurance agency, is searching for an Insurance Agent to join their team. This is a service/sales position with the main goal of providing excellent customer service to clients and cross-sell within the existing book of busi...
Customer Care Associate If you’re looking to be part of a team dedicated to providing first class customer care then look no further. We are Decision Health, a division of UCG. We are a widely recognized and leading business-to-business, healthcare information provider. Our parent company, UCG, is a portfolio of highly focused businesses providing guidance, information, analysis, data and solution...
Responds to customer calls, assessing a customer's requirements and determing the most cost effective solution(s) to a customer's problems. The incumbent provides general technical consulting to customers and company staff distinguishing among hardware, reagent and/or software issues in order to dispatch the appropriate resource at minimum company expense; collects and analyzes data to enhance cus...
Our client is looking for the perfect individual to fill their open Durable Medical Equipment Biller and Collector Specialist job in Lisle, IL. You must have at least three years of experience in durable medical equipment billing and collecting. You must be able to produce exceptionally and maintain multiple claims and their statuses. If you are interested in a position that has room for advanceme...
SOAProjects, Inc (www.soaprojects.com) is the leading firm providing services in risk consulting, financial and information technology projects. SOAProjects helps its clients seize new opportunities for growth and profitability while protecting them from their risks. SOAProjects specialists help you identify, prioritize, and manage risks in order to enhance performance and ultimately business valu...
Job Purpose: Responsibilites include maintaining operations by purchasing supplies and equipment; expediting delivery, customer service and retention. Client care and vendor relations as well as GPO contract management. Entry Level - Healthcare terminology and GPO knowledge a plus. Self-starter and superior work-ethic a must. Duties: * Expediting purchase requests * Determines specifications by an...
Responds to customer calls, assessing a customer's requirements and determing the most cost effective solution(s) to a customer's problems. The incumbent provides general technical consulting to customers and company staff distinguishing among hardware, reagent and/or software issues in order to dispatch the appropriate resource at minimum company expense; collects and analyzes data to enhance cus...
Job Description: Bilingual Distributor Support Rep needed in beautiful Scottsdale location. Hours are M-W, 10:30AM to 8PM, Fri 9:30AM-6PM, Sat 10AM-3PM. Answer high volume, inbound calls from sales distributors in a courteous, timely and efficient manner. Research/resolve problems such as shipping issues, order status, damaged products and billing errors. Stuff envelopes, welcome packets, mass mai...
Position ID:31683 Position Title:Automotive Customer Care Professional III Min Education Desired:High School Diploma or equivalent Travel Percentage:0% Relocation:No Job Summary:Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best gl...
The Customer Service Representative is a front line service professional and brand representative for HSN. By establishing meaningful connections and confidently driving to accurate and appropriate resolutions to problems with customers’ orders, accounts, or other aspects of the customer experience, the Hybrid Customer Service Representative builds customer loyalty and increases brand value with e...
LawCash, Cranford NJ With close to fifteen years of experience, LawCash isthe nation’s premier legal funding company. Countless legal funding companies have come and gone but LawCash remains a reliable business which aims to provide the most honorable and responsible service at the lowest cost. LawCash current has various open positions at our new location in Cranford New Jersey. We are looking fo...
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