Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 189432
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that giv...
Description Conifer Patient Communications At Conifer Patient Communications, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our so...
Description: Position Description: normal">Energize your career with one of Healthcare's fastest growing companies. normal"> normal">You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of ...
The Client Representative is responsible for the total client relationship with one or more important IBM clients or competitive prospects, including traditional large accounts, Original Equipment Manufacturers (OEMs), alliance partners, business partners, distributors and end-users of IBM technology. The Client Executive will cover large Enterprise Clients primarily in and around the Jackson, MS...
The Client Representative is responsible for the total client relationship with one or more important IBM clients or competitive prospects, including traditional large accounts, Original Equipment Manufacturers (OEMs), alliance partners, business partners, distributors and end-users of IBM technology. The Client Executive will cover large Enterprise Clients primarily in Oklahoma. &PMON Required...
Job Purpose I. The Fleet Services Correspondent position is responsible for tracking down lost titles. Tracking down new car titles that have not been received by the title center, and titles that are needed in order to dispose of the vehicle in the RAC Fleet are the main objectives of this position. Resolution is achieved by working directly with Car Sales Reps, Hertz locations, Used Car Auction...
Position Outline: You will interact directly with customers by offering a total home solution for their TV, High-Speed Internet, and Telephone needs with products and services technologically superior to the competition. This position offers great growth potential, advancement opportunities, and a fun and energetic work environment. Ideal Candidate Description: Enterprises represents AT&T in mu...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
OPEN HOUSE FRIDAY, SEPTEMBER 12TH 10:00AM-3:00PM 818 CENTRAL AVENUE ALBANY, NY 12206 If you're looking for the benefits of joining an industry leader, with a high-charged, energy-filled environment, then you can stop looking, because you have found what you're looking for! Please join us at our Open House on Friday, September 12th and interview on the spot. Please bring your a copy of your r...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Would you like the opportunity to develop and build a superior customer experience for ARC customers? Well join ARC - Where change is not an option. We are seeking an Accreditation Manager to lead ARC’s Agency Accreditation Department, which is responsible for the on-boarding of our new agency customers, as well as, the database management of existing agency customers. This position will be resp...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with ...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
Large Association in Reston, VA looking for someone with call center experience, for their Customer Service Dept. Requirements: -MUST HAVE PRIOR CALL CENTER EXPERIENCE TO BE CONSIDERED. -OUR OFFICE IS NOT METRO ACCESSIBLE, MUST HAVE RELIABLE TRANSPORTATION AND LOCAL TO NORTHERN VA Duties: •Respond to calls via the toll free line in a courteous and timely manner •Must be able to answer a mini...
Direct Customer Service Representative RED GLOBAL Red Global is one of the leading Promotional Advertising and Marketing Firms in Philadelphia. Our focus on customer service is unparalleled! Our goals are simple; every consumer must benefit from our promotions, every client must benefit from our services and every representative must benefit from our training and team spirit! Our challenge: We...

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