Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12029
Headquartered in Wilmington, Del., Barclaycard US creates customized, co-branded credit card programs for some of the country's most successful travel, entertainment, retail, affinity and financial institutions. The business employs 1,300 associates. Barclaycard, part of Barclays Global Retail Banking division, is a leading global payment business that helps consumers, retailers and businesses to...
Headquartered in Wilmington, Del., Barclaycard US creates customized, co-branded credit card programs for some of the country's most successful travel, entertainment, retail, affinity and financial institutions. The business employs 1,300 associates. Barclaycard, part of Barclays Global Retail Banking division, is a leading global payment business that helps consumers, retailers and businesses to...
This posting is for a part-time customer service representative and data entry clerk for a company just outside the downtown Pittsburgh area. This position requires the successful candidate to be computer savvy, capable of multi-tasking, a self-starter and able to work independently and confidently. A pleasant disposition, both on the phone and in person, is a must. We have a K9 mascot who helps o...
MorphoTrust USA, Inc. is the leading U.S. provider of identity solutions designed to simplify, protect, and secure the lives of the American people. Our solutions support the goal of “One Person, One Identity”: verifying that applicants are who they claim to be, reducing fraud, enhancing national security, and delivering the highly secure credentials and processes on which Americans depend. We del...
FULL TIME CUSTOMER SERVICE PROFESSIONALS NEEDED FOR ST. PETE, FLORIDA! Pay: $9.25-$10.50/hr depending on experience Location: St. Petersburg, Florida Contract: Temp to Hire Must be able to work Saturday or Sunday-various shifts available One of our large clients - an In-bound call center- is seeking several Customer Service Representatives. Selected candidates need to be able to handle between 30-...
Job Description: Adecco, the World's Largest Staffing Agency is currently recruiting for a Dispatcher/Customer Service Representative. Successful candidate should have knowledge of HVAC, Plumbing, Electrical and Food Service equipment. You will be responsible for a high volume of calls, approximately 50 calls a day. Dispatching approximately 15 technicians daily to different locations to perform r...
Cutting and grooming men and women with short cuts. Shave and razor line ups are a plus Honest and hardworking with the knowledge of cutting all hair types and textures. Color application if needed....
Customer Service Representative Aerospace / Aviation / Defense Sales / Marketing - Customer Service Full-time United States - West Virginia - Union The Compensation $54k to $58k Benefits - Full Relocation Assistance Available - Yes Commission Compensation - No Bonus Eligible - No Overtime Eligible - No Interview Travel Reimbursed - Yes Detailed Description Contract Administration -Provide assertiv...
The Hendrick Hoover Auto Mall, located in Hoover Al, is looking for a Shuttle Driver to join our team. The Hendrick Hoover Auto Mall believes in promoting Associates and Managers within our dealership. We believe in Respect, Integrity, Great Teamwork, Honesty and Trust which are our core values that we live by each and every day. The Hendrick Hoover Auto Mall is a member of the Hendrick Automotive...
Do you enjoy talking on the phone? Do you have a pleasant and professional voice? Do you have a friendly personality? No sales involved - Simply set sales appointments! You will receive great training for 3 weeks -earning $10/hr PLUS $100-$250/week training bonuses! Upon completion of training program: *get a raise to $11/hr base (over $400/wk base) *Earn $25,000 to $45,000 Income Yearly *Work up...
Do you enjoy talking on the phone? Do you have a pleasant and professional voice? Do you have a friendly personality? No sales involved - Simply set sales appointments! You will receive great training for 3 weeks -earning $10/hr PLUS $100-$250/week training bonuses! Upon completion of training program: *get a raise to $11/hr base (over $400/wk base) *Earn $25,000 to $45,000 Income Yearly *Work up...
Energetic customer friendly professionals to service all aspects of the beauty industry. We need professionals who specialize in color, eyelash application, eyebrow arching, threading and make up application. We prefer experienced individuals with clientel and knowledge of all aspects of artificial hair replacement Wig making and lacefront application is appreciate, As well as clipper cutting and...
Job Description: One of Adecco's clients is currently seeking a qualified Customer Service Representative with a background in the Agricultural Industry. This is a full time, temporary to hire opportunity for the right individual.If you meet the below qualifications, have a high attention to detail and are able to work in a team oriented environment, then apply via this advertisement or visit www....
Start Your Career Today!! Entry Level, In Store Customer Service / Sales / Marketing DNA Marketing is looking for someone who has exceptional people skills, an amazing work ethic, enjoys working in a team atmosphere, and is looking to better their career. We have the opportunity to promote some of the best products in the US in some of the biggest retail locations in the Jefferson City area! NO te...
APPLY TODAY/START TOMORROW Just Graduated? Need Work Experience? We will train! One of Joplin's leading companies is expanding and hiring for all positions. Sales Marketing Department Customer Service Reps We Offer: *Fun Work Environment *Cash Bonuses *Monthly Company Outings *Immediate Hire If you have: Positive Attitude Student Mentality Great Work Ethic Desire to Succeed Great Communication If...
Full Time - Entry Level Customer Service / Sales Position "He who is not courageous enough to take risks will accomplish nothing in life." - Muhammad Ali We are hiring for Entry Level Sales and Marketing - AND WE WILL TRAIN! - Limitless Marketing is now Full Time - Entry Level Customer Service / Sales Positions at the Entry Level. We are looking for people with diverse backgrounds. If you are tire...
Looking for Customer Service People! Representative must be able to work in a fun, high paced and goal driven employment environment. The office is designed to provide our employees with an environment that is conducive to their personal success. We are looking for an individual who knows how to utilize their business development skills to build solid relationships. Are you looking to join a team...
Job Description: Adecco Harrisburg is currently assisting a national wireless provider in their search for experienced Retail Sales - Customer Service Representatives in Selinsgrove, PA (Snyder County). This is a temporary position lasting into July 2014. As a Retail Sales - Customer Service Representative you will interact with customers in person and over the telephone to provide information on...
Location - Glendale, CA Application Deadline - ASAP Terms of Contract - Full Time Only Rate of Pay - Starting at $12.00/HR, Health/Vision/Dental Benefits ____________________________________________________________________ Together with 24-7 Intouch, we are currently seeking passionate Financial Customer Service Representatives for a Reputed Banking/Investment Firm who want to be part of this expl...
Description: Position Description: Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. If it sounds too good to be true, consider this: Through our fa...
Sponsored results
Find Your Next Dream Job With Life Reimagined. Find Out More.
lifereimagined.aarp.org
Up to $47/hr Part-Time Job Openings. Free Schedule, No Scam. Start Now
wahm.com/jobs
Customer Service Positions Open. Hiring Now - Apply Today!
CustomerService.Jobs2Careers.com
Employers Hiring Retail Cashiers. Experience not required. Apply now!
Cashier.JobTomic.com

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Do you think I should apply for a customer service job using an engineering resume?
Hi yahoo, I am looking to get a customer service or any kind of full time position right now for atleast a month or 2. But I have an engineering degree and the only resume I have is an electrical eng...
Looking for great work from home customer service job .?
Hello, I have great customer service skills, and was wondering where can you find work from home jobs that are not scams?

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.1.40.24-217
eTrustLogo