Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 178848
Would you like the opportunity to develop and build a superior customer experience for ARC customers? Well join ARC - Where change is not an option. We are seeking an Accreditation Manager to lead ARC’s Agency Accreditation Department, which is responsible for the on-boarding of our new agency customers, as well as, the database management of existing agency customers. This position will be resp...
Job Summary As a Genius at the Apple Store, you maintain customers'€™ trust in Apple as the skilled technical customer service expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical kno...
Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, you're also the person who guides them - advising, selling, and even setting up their new products. As an Apple Specialist, you help create the energy and excitement around Apple products, providing customer service solutions and getting products into cu...
Quality Distributors, LLC Quality Distributors, LLC (QDI) one of the nation’s leading master distributors of cellular/PCS services and products is seeking a Market Support Representative in the South Texas Market, covering the Rio Grande Valley. At QDI, we believe our employees and partnerships with our Premier Dealers, carriers, and vendor representatives set us apart from our competition. We s...
Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, you're also the person who guides them - advising, selling, and even setting up their new products. As an Apple Specialist, you help create the energy and excitement around Apple products, providing customer service solutions and getting products into cu...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
TempForce, a locally and woman-owned staffing service, is seeking Inbound Customer Service Representatives in Burnsville for a fun company that offers a great work culture and fabulous incentives. The role involves receiving inbound customer product orders and upselling items. Training schedule of 1-2 weeks is 9:00 am to 5:00 pm and then regular work schedule is 2:30 pm to 11:00 pm with some weeke...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, you're also the person who guides them - advising, selling, and even setting up their new products. As an Apple Specialist, you help create the energy and excitement around Apple products, providing customer service solutions and getting products into cu...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, you're also the person who guides them - advising, selling, and even setting up their new products. As an Apple Specialist, you help create the energy and excitement around Apple products, providing customer service solutions and getting products into cu...
Job Summary As a Genius at the Apple Store, you maintain customers'€™ trust in Apple as the skilled technical customer service expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical kno...
Service Specialist (US) Job Summary As an Apple Service Specialist, after customers purchase our products, you're the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and retail customer service tasks. Whether you're helping customers get started with the Mac or finding answers to their questions about other Appl...
Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, you're also the person who guides them - advising, selling, and even setting up their new products. As an Apple Specialist, you help create the energy and excitement around Apple products, providing customer service solutions and getting products into cu...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Sunrise Packaging is looking Client Relations Representative to interact with customers and provide information in response to inquiries about products and services and to handle and resolve complaints. Responsibilities: Confer with customers by telephone, email, or in person in order to provide information about products and services, to submit quote and take orders using Salesforce and "Made2M...
CUSTOMER CARE REPRESENTATIVE ___________________________________________________ JOB SUMMARY: Under the direction of the Department Manager, the Customer Care Representative responds to customer and other phone calls, and inquiries, and performs a variety of duties related to the Customer Service function. The Customer Care Representative maintains day-to-day operations and contact with custome...
Position Available: Debt Counselor / Collection Professional Location: Rochester, New York Office SUMMARY OF POSITION Our Debt Counselors manage and collect delinquent accounts. Our consultative approach helps borrowers identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates expe...
PHH Mortgage is seeking Presidential Liaisons to work in its Mount Laurel, NJ office in the Customer Advocacy Group. This role is an opportunity for individuals with customer service and mortgage industry experiences to manage, research, analyze and respond, typically in writing, to complex, escalated complaints and requests submitted to the Office of the President. This key position is an excepti...
YOUR NEXT CAREER IS HERE!! Manpower has immediate needs for Inbound Customer Service Representatives to join our team in Daleville, IN. In this role, you will be responsible for assisting customers that are in need of assistance with mobile devices or software and calculations via incoming calls, emails and/or chats from customers. You will be a driving force for keeping customers satisfied whil...

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