Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13929
Bilingual Customer Service Agents (English/ French/ Spanish/Portuguese) We currently have immediate openings for an inbound call center! Please see requirements below. Qualified candidates will have the following characteristics: Computer proficiency Previous customer service experience Comfortable on the phones Problem solving skills Independent work ethic while also compatible in a team environm...
Responsible for contacting customers by phone or in person to manage complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Completes appropriate forms. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Required: High School diploma or equivalent and 0-2 years of...
Regional Service Coordinator 3- 5 yrs. Managing all open claims events to ensure proper servicer activity as well as customer satisfaction. Responsible for managing the servicer network and all associated service levels as well as all Dispatch needs for the business. Essential Duties and Responsibilities: • Accurately locates and dispatches a service provider for a claim through utilized program/s...
101 Barclay NYC, Floor 15 Candidate will be responsible for the set-up of new clients and the maintenacne of existing clients on various internet products and mainframe systems. Projects and processes vary in scope and are moderately complex in nature. Individual must be very detail oriented, quick to grasp new concepts and be able to complete work accurately and on time. S/he must have good commu...
3300 Business Park Drive Stevens Point WI 54482 CRM NOTES: I will need 5 agents for 2nd shift, 2p-10p or 3p-11p and 1 agent for 3rd shift- 11p-7a. We would like to schedule interviews for Tuesday July 22. Hiring Event. 1-2 years customer service is a plus What will be his/her roles and responsibilities for this position? Answer incoming calls for service request and make out bound calls to arrange...
Company: Yoh Reimbursement Specialist needed for a contract opportunity with Yoh's client located in Cambridge, Massachusetts. Top Skills You Should Possess: - Health insurance knowledge - HIPPA regulations knowledge - Strong attention to detail What You'll Be Doing: - Establish and maintain a strong understanding of product reimbursement through Medicare Part D, state Medicaid, and government and...
Job Description: The time is now to join a quickly-growing team in the suburbs of Buffalo. You will not only be joining a team that puts their workers first, you will also be apart of a very important role keeping efficiency consistently high in a transportation like setting. Initial responsibilities include: * Processing required releases and eManifests (import / export shipments) * High sense of...
Job Description: This entry-level Bi-Mandarin CSR Position Features: ? Advancement Opportunity ? Great Work Environment ? Great Pay to $30K Immediate need for bi-mandarin CSR seeking long-term employment, stable and great work environment. Must have excellent working knowledge in customer service field and professional communication skills. Will be responsible for client relations, follow ups and...
Job Description: This Bilingual Customer Service Position Features: ? Temp to Hire ? Benefits ? Great Pay to $0K Bilingual Distributor Support Rep. Hours are M-W, 10:30AM to 8PM, Fri 9:30AM-6PM, Sat 10AM-3PM. Answer high volume, inbound calls from sales distributors in a courteous, timely and efficient manner. Research/resolve problems such as shipping issues, order status, damaged products and bi...
Job Description: This Logistics Admin Coordinator Position Features: ? Full Time ? Great Company ? Great Location ? Great Pay to $33K Immediate need for Logistics Administrative Coordinator. Full time, great company and great location. Attention to detail, attention to detail and strong administrative skills will be keys to success in this growing, dynamic, stable organization. Individual will be...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking a Mystery Shopper - Alcohol and Tobacco Compliance Checker in Philadelphia and its surrounding areas. Earn $15.00 per hour at this part-time, temporary position. Control your own schedule, work weekends or any day during the week; work one day or five, the choi...
Multiple openings!!! · Responsible for resolving customer inquiries received via phone, email, or claim and diagnosing, resolving, and communicating resolutions under direct supervision. · Responsible for delivering consistently excellent customer service over the phone and in writing, navigating systems, procedures, and other resources to provide accurate and timely resolution to customer inquiri...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Mystery Shoppers - Alcohol and Tobacco Compliance Checkers in Palm Beach Gardens, FL. Earn $15 per hour at this part-time, temporary position. Control your own schedule, work weekends or any day during the week; work one day or five, the choice is yours! This i...
Company Confidential San Rafael, CA, 94901
Seeking a candidate to work up to 29 hours per week in a promotions/marketing capacity for busy retail store. Seeking outgoing, high energy candidates who will have face to face interaction with store customers. Will be obtaining customer information to generate leads for our sales department. Must be able to work well independently and maintain positive attitude if a customer does not want to pro...
Company Confidential Shawnee Mission, KS, 66204
Seeking a candidate to work up to 29 hours per week in a promotions/marketing capacity for busy retail store. Seeking outgoing, high energy candidates who will have face to face interaction with store customers. Will be obtaining customer information to generate leads for our sales department. Must be able to work well independently and maintain positive attitude if a customer does not want to pro...
Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 f...
Position Summary: Schedules and registers Medical Faculty Associates, Inc. (?MFA?) patients while providing effective customer service during the appointment scheduling process. Also provides general information regarding Department of Medicine to callers. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactori...
Position Summary: Schedules and registers Medical Faculty Associates, Inc. (?MFA?) patients while providing effective customer service during the appointment scheduling process. Also provides general information regarding Department of Medicine to callers. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactori...
Position Summary: Schedules and registers Medical Faculty Associates, Inc. (?MFA?) patients while providing effective customer service during the appointment scheduling process. Also provides general information regarding Department of Medicine to callers. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactori...
Call Center Representative Job Purpose: Responsible for customer support in a fast paced, team oriented, structured environment. Supports customer inquiries from a Fortune 500 company, and assists with service issues; account maintenance; product, policy and pricing information; new customer orientation; and new phone and subscription plan sales via inbound phone inquiries and emails. Call Center...
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