Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12657
CareersUSA, a leader in the staffing industry with 33 years of experience, has multiple job opportunities for you: Numerous clients are seeking Customer Service Representatives / Inbound and Outbound Call Center Representatives in Feasterville, PA. Earn $9 to $13 per hour at these full-time, temporary and temp-to-hire positions. Work 40 hours per week, Monday - Friday. Seeking candidates who are f...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client has multiple openings for Inside Sales / Telesales (Inbound / Outbound) Bilingual: English / Spanish - Call Center in West Palm Beach, FL. Earn $16.00 per hour plus commissions at these full-time, permanent positions. Work 40+ hours per week. Work a flexible schedule, Mon...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Customer Service Representatives / Call Center Representatives in Fort Lauderdale, FL. Earn $9.00 to $12.00 per hour at these full-time, temporary and temp-to-hire positions. Job Description: Receive inbound and make outbound calls Provide support to vendors an...
CareersUSA, a leader in the staffing industry with over 32 years of experience, has multiple job opportunities for you: Numerous clients are seeking Office Support, Customer Service Representatives, Call Center Representatives and Telemarketing Representatives in Cherry Hill, NJ. Earn $10 to $12 per hour at these full-time, temporary and temp-to-hire positions. Positions include responsibilities s...
CareersUSA, a leader in the staffing industry with over 32 years of experience has another job opportunity for you: Our client is seeking Collections Representatives in Feasterville, PA. Earn $10.00 - $12.50 per hour at these full-time, temp-to-hire positions. Once hired permanently to work for our client, you are eligible for commissions and bonuses. Work Monday - Friday, 4 days, 8:00 AM - 5:00 P...
CareersUSA, a leader in the staffing industry with over 32 years of experience, has another job opportunity for you: Our client is seeking Retail Compliance Checkers for Alcohol and Tobacco in Philadelphia, PA. Earn $15.00 per hour at these part-time, temporary positions. Control your own schedule, work weekends or any day during the week; work one day or three, the choice is yours! This is a reoc...
CareersUSA, a leader in the staffing industry with over 32 years of experience, has another job opportunity for you: Our client is seeking a Bilingual (English/Spanish) Pier Check-in Agent in Riviera Beach, FL. Earn $8.00 per hour at this part-time, temporary position. Work every other day including holidays and weekends. Must be available to work as early as 7:30 AM and work as late as 6:00 PM. P...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Customer Service Representatives / Call Center Representatives in Miami, FL. Earn $8.00 to $9.00 per hour at these full-time, temporary and temp-to-hire positions. Work 40 hours per week, Monday - Friday, 9:00 AM to 5:00 PM. Job Description: Receive inbound and...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Customer Service Representatives / Sales Representatives for a great company in Boynton Beach, FL. Earn $10.00 - $14.00 per hour at these full-time, temp-to-hire positions. Call Center Representatives and Managerial positions available. Work 40+ hours per week....
CareersUSA, a leader in the staffing industry with over 32 years of experience, has another job opportunity for you: Our client is seeking Customer Service Representatives and Collections Representatives in Wilmington, DE. Earn $14.00 per hour at these full-time, temporary positions. Work 40 hours per week, Monday - Friday, 8:00 AM - 5:00 PM. Job Description: Initial responsibilities will be focus...
CareersUSA, a leader in the staffing industry with over 32 years of experience, has another job opportunity for you: Our client is seeking Retail Compliance Checkers for Alcohol and Tobacco in Exton, PA. Earn $15.00 per hour at these part-time, temporary positions. Control your own schedule, work weekends or any day during the week; work one day or three, the choice is yours! This is a reoccurring...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking an Administrative Assistant / Customer Service Representative to work in Farmingdale, NY. Earn $12.00 per hour at this full-time, temp-to-hire position. Work 40 hours per week, Monday to Friday, 8:00 AM to 5:00 PM. Job Description: Handle outbound and inbound c...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking a Customer Service Representative in Cherry Hill, NJ. Earn $14.00 per hour at this full-time, temporary position. Work 40 hours per week, Monday - Friday, 8:30 AM - 5:00 PM. Job Description: Provide service and support to retail customers, contacts, dealers, di...
Customer Service Representative Aerospace / Aviation / Defense Sales / Marketing - Customer Service Full-time United States - West Virginia - Union The Compensation $54k to $58k Benefits - Full Relocation Assistance Available - Yes Commission Compensation - No Bonus Eligible - No Overtime Eligible - No Interview Travel Reimbursed - Yes Detailed Description Contract Administration -Provide assertiv...
JOB PURPOSE: Provide the highest level of customer service through account management activities including, but not limited to these key responsibilities: KEY RESPONSIBILITIES: Customer Service: Perform premier customer service in respect to all customers both internal and external to the partnership store Complete customer service calls in a timely manner as assigned Relationships: Work as a coop...
We currently have an excellent opportunity for an experienced and enthusiastic Customer Service Representative for our Ontario, CA Sales Office. The primary function of this position is to answer incoming calls/faxes, as well as take orders from physicians, referral sources and customers. The successful candidate will have the responsibility to interview customers, accurately record the data into...
We currently have an excellent opportunity for an experienced and enthusiastic Customer Service Representative for our Fresno, CA Sales Office. The primary function of this position is to answer incoming calls/faxes, as well as take orders from physicians, referral sources and customers. The successful candidate will have the responsibility to interview customers, accurately record the data into t...
Fun. Challenging. Rewarding. These are probably some of the reasons why you chose a career in Call Center. They're also why you should consider working in Sears Call Center. Endless opportunity awaits talented, dedicated people in this field. Sears Holdings offers some of the most challenging and dynamic career opportunities in the country. With roots dating back more than 100 years, we've grown t...
Req# 152904BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective...
Req# 152829BR Position Title Technical Consultant Part Time Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost...
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Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Muslim working for customer service job?
Muslim working for customer service job.. how do you talk for hours during fasting month? don't you feel thirsty? (Not for people working night shift)
Is working as a customer service representative a good job?
I have an interview with consumers credit union and was just wondering if it was a good job or not? Is there sales pressure? Will I be dealing with angry customers?

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