Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14033
Job Description Join our collaborative team of dedicated individuals-and love what you do. Why Progressive? We're an organization that celebrates and rewards hard work each and every day, with a goal of being a company people can trust. Customer Service Call Center Representative As a Customer Service Call Center Representative, you may work with a headset, but it's your mindset that makes you mos...
Seeking Self-driven Customer Service Representative in the Merchant Service Bank Card Industry The overall goal for this position is to deepen our company’s relationship with our merchants, through personalized customer service to ensure they maintain a long-term business relationship with our company. About the Job: Retriever is seeking an experienced Customer Service Representative that can hand...
Since 1967, Fertilizer Dealer Supply (FDS) has been a valued supplier for the retail fertilizer and chemical dealer, custom applicator and growers of the Midwest. Our professional sales staff offers the finest lines of self propelled sprayers, pull sprayers, fertilizer blending and receiving equipment, fertilizer spreaders, lime spreaders, fertilizer tenders, loaders, anhydrous applicators, anhydr...
Are you customer focused, resourceful and looking to start your career with a leading provider of automotive retailing solutions? If so, consider joining our team! Reynolds and Reynolds, one of the top providers of premium integrated computer solutions for automobile dealerships, is seeking Customer Support Specialists to join our growing team of professionals. The position is primarily focused on...
Customer Satisfaction Representative Leading international manufacturer of tools and tooling components for the metal stamping and plastic molding industries has an opening for a Customer Satisfaction Representative. The successful candidate will possess the following qualities: Analytical, critical and problem solving skills; Excellent written, verbal and interpersonal communication skills; Abili...
Reynolds and Reynolds is one of the top providers of premium integrated computer solutions for automobile dealerships worldwide. In business since 1866, we continue to grow and provide cutting-edge solutions for all aspects of dealerships. The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smoo...
Reynolds and Reynolds is one of the top providers of premium integrated computer solutions for automobile dealerships worldwide. In business since 1866, we continue to grow and provide cutting-edge solutions for all aspects of dealerships. The Software Implementation Department plays a crucial role in connecting our customers to our software. The major purpose of this position is to help our custo...
Are you customer focused, resourceful and looking to start your career with a leading provider of automotive retailing solutions? If so, consider joining our team! Reynolds and Reynolds, one of the top providers of premium integrated computer solutions for automobile dealerships, is seeking Customer Support Specialists to join our growing team of professionals. The position is primarily focused on...
Due to outstanding growth and continued success, Hoveround is looking for an individual to join our team of professionals as a Scripts Processor in Sarasota, Fl. POSITION SUMMARY The qualified individual will review medical forms indicating medical necessity for Durable Medical Equipment and make necessary follow up calls to physicians' offices for appropriate documentation and completion of patie...
PHONE SALES in a Fast Paced, Fun Environment $9+ per hour to start. Full and Part time Shifts. Flexible hours. Immediate Openings. Call 561-649-4308 Emails, faxes or online applicants are not accepted- please call us! EOE/DFWP...
Manpower is currently recruiting for a client in Norwood, MA. We are looking for a inbound call center representatives. This is for the Open Enrollment project, where employees will answer inbound calls regarding Health & Wellness Benefits. The shifts available are anywhere from 7:00am-10:00pm. All candidates must be available to work any of these shifts. Candidates must be professional, familiar...
Randstad is partnering with a Providence based health insurance company and we are looking for qualified Customer Service Representatives. Randstad is exclusively staffing for this call center training class, which will begin on September 2nd! We need a total of 30 qualified, energetic and committed individuals. Are you customer focused? Do you want to make a difference? Have an impact? We are loo...
Reynolds and Reynolds is one of the top providers of premium integrated computer solutions for automobile dealerships worldwide. In business since 1866, we continue to grow and provide cutting-edge solutions for all aspects of dealerships. The Software Implementation Department plays a crucial role in connecting our customers to our software. The major purpose of this position is to help our custo...
Job Description Konica Minolta Business Solutions U.S.A., Inc. is currently seeking a Customer Imaging Integrator - Solutions Service Associate. RESPONSIBILITIES Successful completion of training classes. Management of onsite supply replenishment for approximately 20 specialized accounts. Supply inventory management and delivery to multiple locations. Process supply and part recycling program. Met...
C3 CAREER EXPO TODAY! Wednesday, July 30 9am to 7pm 5215 Wiley Post Way Salt Lake City, UT 84106 IMMEDIATE OPENINGS Inbound Customer Service Representative $16.50 Per hour APPLY IN PERSON AT THE CAREER EXPO. APPLY ONLINE AT jobs.c3connect.com CALL US AT 801-656-6459 We are also hiring for the following positions: § Talent Acquisition Recruiter § Talent Acquisition Coordinator § Trainer § Workforce...
Training Manager Description Position Purpose Reporting to the Regional Training Manager III, the Training Manager will be charged with determining the training needs of call center operations, along with the development and administration of training programs in a dynamic fast-paced and goal oriented environment. Continual challenge and success will be found partnering with internal departments (...
Customer Service Rep - Fulltime - Waukesha / Milwaukee, WI-CUS000651 Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence. This is no ordinary call center. This is a U.S. Cellular Customer Care Center. A place where you get outstanding training, work in a culture that encourages career...
Bilingual (Spanish/English) Customer Service Rep - Fulltime - Waukesha / Milwaukee, WI-CUS000670 This position is responsible for delivering superior customer service, sometimes in Spanish, while handling a large volume of inbound phone calls regarding cellular products and services. While actively listening and connecting with the customer, the Customer Service Representative conducts a thorough...
Coach Customer Service, Waukehsa / Milwaukee, WI-CUS000671 Position Profile We believe our leaders provide the inspiration that ignites the passion our associates have for serving our customers. As a leader dedicated to inspiring success, you should look to U.S. Cellular for your next career move. As coach for a team of customer service representatives, your strong leadership and ability to commun...
Position: Social Media/Web Content Manager (Bilingual) Location: Dade County Status: Freelance Estimated Duration: Months Starts: Within a Couple Weeks Rate: $17-$27 Job Description: Our client: a growing financial company located in Miami is looking for a Bilingual Social Medial/Content Manager to join their team for 12 weeks starting August 11th! Will work directly with Marketing Manager and wil...
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