Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 175236
About the Company Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 149,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies opera...
Inbound Customer Service Representative/ Equipment Service Representative The Equipment Service Representative (ESR) provides service and support to established and new, internal and external, customers in a contact center environment. An ESR is responsible for handling routine customer service inquiries, as well as escalation calls, related to mechanical service calls and general customer servic...
Description DISH Network is an industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, we've been the ideal workplace for people with adventurous spirit and creativity, smart risk takers and aggressive winners - all those for whom the status quo just isn't enough. Our Fortune 200 Company continues to redefine the curve in entertainment and content distributio...
Description Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results. Requirements A successful Marketi...
Description The Customer Retention Department is unique in that it has elements of Marketing, Operations, Strategy and Advanced Analytics. The department is highly visible with the Executive Leadership and drives one of the top key metrics for DISH - customer churn rates. Marketing: We create and manage all customer communication touch points to include web, email, print, television commercials ...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and ...
Full time sales representative position available! We are currently accepting applications for a sales representative to work as part of our team. Sales representatives will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy sales industry. We are seeking candidates that are outgoing, personable & comfortable working in a compet...
PAID TRAINING - ADVANCEMENT - NEW CAREERS JOB DESCRIPTION Customer Service Reps, Sales Representative, Customer Service Advisers, Sales Rep, Customer Service Care, Customer Service, Sales Adviser, Customer Service, Sales Representative, Customer Service DMG Company is a customer service and event marketing firm based in Providence, RI. DMG Company has recently made plans to expand its team on a...
Great opportunity with a Nationwide leader in its field of expertise. Please send us your resume ASAP to be considered. Knowledge of Windows XP Professional, Windows 2000/2003 Server, Microsoft Office 2003/2007, Norton Ghost, Active Directory, Exchange, SMS, SQL, SCCM, App-V. -Ability and proven experience in troubleshooting via remote connectivity. -Working knowledge of all types of client-side ...
Your career is waiting! Here’s a great opportunity to join Santander Bank, N.A. Open House Tuesday, November 25, 2014 1 Santander Way 95 Amaral St, East Providence, RI 10:00am to 1:00pm Walk-in(s) are Welcome Resumes are Required Contact Center openings Full Time – CCC Retail Rep Job ID#62975 Training classes will begin on 12/8/14, 12/15/14 *For other job opportunities, please visit ...
Reporting to the Manager of Technical Services, this position is responsible for effective handling of requests and inquiries from customers and sales force pertaining to customer orders, quotation and entry, claims, stock availability, shipping specifications and product information to ensure customer satisfaction. May handle more complex issues requiring additional research and follow up. This p...
Telemarketers / Appointment setters We are looking for well-spoken people to set appointments for a Nationally known company selling a health related product. We respond to our direct mail, television campaigns, internet responses and direct call inquires on an immediate basis. We have positions available for Full Time and Part Time 8:00 AM to 3:00 PM Full Time 6:30 PM to 10:00 PM Part Time ...
PURPOSE This position is responsible for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional shopping experience. ESSENTIAL FUNCATIONS • Act and work in a manner that is consistent with company’s core values. • Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operati...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Seeking Customer Service Representative (both Entry Level and Experienced) to provide sales support and the ability to flow jobs through the shop. The CSR will decide and when to take action for the purpose of fulfilling the company's commitment to our customers as a part of, or in filling the place of the sales person he / she is responsible to, while ensuring that all company policies and standa...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...

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