Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12679
Expanding throughout Bay Terrance, Momentum Marketing is looking for 2-4 hardworking people. We are looking for self-starters and candidates who like to work with people. Marketing and Sales Reps increase retail revenues by promoting services and providing quality customer care in a proactive, professional manner in the retail locations. We do in store work only, no telemarketing and no door to do...
Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum helps protect more than 25 million working people and their families in the event of illness or injury. At Unum, our people truly make a difference, in the lives of our customers, our local communities and in the success of our company. Unum is headquartered in Chat...
Our client, located in Norwood, MA, is actively searching for an enthusiastic and dedicated candidate for a customer service representative position. This company is known for its passion, integrity, and respect and wants YOU to apply today! With a strong commitment to its employees and customers, our client provides excellent rewards and benefits to its employees who are motivated to succeed. The...
- Assist sales team with all sales opportunities including preparing and updating presentations, communicating with customer, and helping complete new customer setup - Invoicing customers through Quickbooks - Manage account receivables - Audit accounts based on sales performance - Prospect, pursue, and identify new sales leads through a comprehensive data base of prospects - Assist with special sa...
Colonial Life, a member of the Fortune 500 Unum family of businesses and market leader in benefit solutions, specializes in personal insurance products offered to employees at the worksite. At Colonial Life, we know that each individual's lifestyle and needs are different from the next person's. Our personal insurance products offer a broad range of benefit options for employers and employees, and...
Now Hiring for Client Coordinator for a high-end full service beauty salon in Florida, located on 30A. This position requires a people oriented and upbeat person. You will be responsible for answering the phone and scheduling appointments. Retail experience, taking orders, and social media knowledge are a plus. Some light cleaning responsibilities are required. This is a full time position, with s...
Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum helps protect more than 25 million working people and their families in the event of illness or injury. At Unum, our people truly make a difference, in the lives of our customers, our local communities and in the success of our company. Unum is headquartered in Chat...
This position will require a professional, enthusiastic individual with a willingnes to help other, with primary focus on the bi-lingual segment of the customer base. The promary function will include handling inbound phone calls from customers. CSA's will also be expected to handle complaints and escalations. This will include completing the necessary documentation and forwarding to the CS Superv...
Leader in plumbing, heating and air conditioning service and install seeks dynamic person with excellent customer service, scheduling and dispatching skills to join our firm. - Handle multiple incoming calls - Schedule appointments - Create work orders - Schedule and dispatch service technicians, equipment and/or service vehicles to appropriate locations by phone or email. - Monitor personnel loca...
Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum helps protect more than 25 million working people and their families in the event of illness or injury. At Unum, our people truly make a difference, in the lives of our customers, our local communities and in the success of our company. Unum is headquartered in Chat...
Major global manufacturing firm Major global manufacturing firm is seeking a qualified Customer service/ Administrative/Accounting for their Novi, MI office Qualifications: -Minimum of an Associates Degree -Minimum of 2 to 3 years of customer service experience -Bilingual language abilities in Japanese and English languages is a plus -General administrative support -Proficient with Microsoft Offic...
Company Overview The Lions Eye Institute for Transplant & Research was founded as an eye bank dedicated to the evaluation and distribution of eye tissue for transplantation. Over the past 40-plus years, our commitment has remained the same — an unwavering dedication to clinical excellence and a passion for providing care and service delivered with compassion and respect. Since our origination, we...
Rite Hite Corporation is the international leader in industrial dock and door safety systems. We are looking for an international customer service respresentative. The position will be based in Milwaukee, WI at our Corporate World Headquarters. Rite-Hite offers a competitive compensation program including performance based incentives. In addition, this is an excellent opportunity to grow your care...
SMS is a leading business development firm serving small to medium sized business throughout North America. Everyday we help companies achieve their goals by analysis and implementation of winning business strategies. We are seeking energetic individuals with good phone presentation skills to join our team as a Business Coordinator. The Business Coordinator is the initial contact with a prospectiv...
BUSINESS TODAY, INC. (ENTRENOMICS) -PAID TRAINING www.entrenomics.net 
 We are currently seeking individuals with good phone presentation skills to set appointments for our seminars and workshops. 

 *Earn $750-$2000 per week 
 *Standard Business Hours-No Evenings or Weekends
 *Paid Training
*Full Benefits for Full-Time 

To Schedule an Interview
 forward resume or Call Mr. Todd at 877-274-0147...
SMS is a leading business development firm serving small to medium sized business throughout North America. Everyday we help companies achieve their goals by analysis and implementation of winning business strategies. We are seeking energetic individuals with good phone presentation skills to join our team as a Business Coordinator. The Business Coordinator is the initial contact with a prospectiv...
ABOUT DRIFIRE DRIFIRE® LLC is a leading brand of flame resistant fabrics and flame resistant workwear. Our comfortable FR Wear provides the optimal combination of moisture management, flame resistance and comfort. We are a team dedicated to serving our industrial, military and distributor customers with ongoing innovation. Our Headquarters office is conveniently located in downtown Chicago one blo...
Customer Service Representative Sage Parts is the world leader in supply of replacement parts and related services for Aviation Ground Support Equipment (GSE). Sage has the most geographically widespread distribution network in the GSE parts with warehousing facilities strategically located at or near airport locations throughout the United States, Canada, Europe, Latin America and Asia. Sage Part...
Job Description: Adecco is assisting a local client in their search to fill multiple Technical - Customer Service jobs in Jackson, WI. As a Customer Service Representative you will be provided the tools and training to support the 7000 users of our mobile time tracking software. Our software is built with .NET, Crystal Reports, MS Access, and MS SQL databases and has been continually developed ove...
Job ID: 28528 Position Description: SunGard Public Sector’s local government applications have been successfully delivering advanced, fully integrated solutions to public sector organizations for nearly thirty years. Our government information technologies address the business requirements of cities and counties, public and private utilities, public safety and justice agencies, and not-for-profit...
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