Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 162804
Requisition Number14309 Reg/TempTemporary Employment TypePart-Time ShiftTemporary Work SchedulePRN as needed - Clinic open 7 days a week during the winter CityPARK CITY StateUtah DepartmentUOC OPC 40A SKI CLINIC- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education...
Requisition Number14318 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleMon-Fri 8am-4:30pm CitySALT LAKE CITY StateUtah DepartmentHCH ANC 60R RADIATION ONCOLOGY- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requir...
Requisition Number14312 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleM_F 8hrs/day CitySALT LAKE CITY StateUtah DepartmentUOC CST 40A CALL CENTER- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture ...
Requisition Number14288 Reg/TempTemporary Employment TypePart-Time ShiftTemporary Work SchedulePRN - As needed CitySALT LAKE CITY StateUtah DepartmentUUH ANC 12C DIAGNOSTIC RAD- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires ...
Requisition Number12903 Reg/TempTemporary Employment TypePart-Time ShiftTemporary Work SchedulePRN CitySALT LAKE CITY StateUtah DepartmentUUH CST 32A MED & SPEC CLINIC- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture...
Requisition Number14185 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleMonday through Friday, from 2:00 PM until 10:30 PM CitySALT LAKE CITY StateUtah DepartmentUUH CST 16D PAT TRANSPORT SRVC- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education...
Are you tired of working at a dead end job? Have you graduated from college, and you're wondering what the next step is? Sales Representative / Account Manager / Customer Service JOB DESCRIPTION About Us One of the fastest growing Event Marketing Firms in Northern Utah is looking for Sales Professionals (both entry level and experienced). We offer a sales career that that will lead you to long...
In our regional center in Greenwood Village, Colorado, we are seeking Financial Service Managers to lead associates within our Service teams including High Net Worth. As a Manager within our Regional Center, you will be a key member providing leadership, with the primary focus on impacting team and functional results. You will provide day to day management and coaching for a team of 15-20 licensed...
Customer Service - Account Coordinator Summary: Under the direct supervision of the Operations Manager, Client & Vendor Services, this position is responsible for providing one stop account management for selected accounts. In addition, this position will track invoices and provide assistance in billing issues. Job Responsibilities:  Provide a single point of contact for each assigned account...
Our Company Information. It is at the core of every smart decision. It drives strategy, solutions, revenue and ultimately success. It is only logical that you would want it to come from a superior source. CoreLogic® is the company financial services and real estate professionals turn to for comprehensive data, analytics and services. Powerful insight gained from this knowledge provides the perspe...
Are you a motivated individual looking for a sales career without the hassle of cold-calling? At GEICO, our stellar reputation and creative marketing campaigns will have customers calling you for their insurance needs! We're looking for driven, sales savvy candidates who are interested in a career with outstanding growth and earnings potential. After completing our industry-leading, paid sales t...
JOB DESCRIPTION: Inside Industrial Sales Professionals KAMAN Industrial Technologies, the largest subsidiary of Kaman Corporation, is a leading distributor of industrial products with over 200 sales and distribution locations throughout North America. Kaman Industrial Technologies' objective is to deliver the greatest total value to make our customers more productive, more competitive, and more ...
Entry Level Management & Customer Service Account Reps - No Experience Necessary Excelerated Advertising Solutions, Inc.​ is seeking Client Acquisition Representative for an excellent opportunity with one of our clients! We specialize in retail promotions for some of the HOTTEST clients in the home entertainment and satellite television industries! Due to our HUGE 4th quarter expansion goals, we ...
Full-time position available to provide care to our elderly participants in our ESP program. Home Health Aide Certification required as well as HS Diploma/GED. Reading and writing skills as well as excellent clinical and interpersonal skills also required. At least one year of home health aide experience preferred. Part time and per-diem roles also available. Please send your resume to: Human Res...
Cache Creek Casino Resort Job Description Job Title: Hair Stylist Department: Spa Reports To: Spa Manager Status: non-exempt Prepared By: Jean Kong Prepared Date: 1/21/11 Approved By: Approved Date: Summary Welcome and service guests in a professional and friendly manner. Perform variety of hair care services and techniques. Essential Duties and Responsibilities include the following. ...
Responsible for the overall development, direction, growth, and management of a strategic client relationship with DISA, other DoD Agencies, and NATO for OCONUS opportunities. Develops/cultivates senior level relationships with existing and new clients ultimately leading to a more robust relationship with consequential revenue and profit growth. Responsible for account strategy, profit and loss, p...
Leads team that will have end-to-end responsibility for, and be the single point of contact for AT&T Government Solutions Healthcare programs to include, one or more strategic Federal government accounts; HHS, VA, SSA, etc.). Responsible for the overall development, direction, and management of the client relationship. Develops/cultivates senior level relationships with existing clients ultimately...
Responsible for the overall development, direction, growth, and management of a strategic client relationship with DISA. Develops/cultivates senior level relationships with existing and new clients ultimately leading to a more robust relationship with consequential revenue and profit growth. Responsible for account strategy, profit and loss, plan execution, program management, lifecycle management...
Customer Support Specialist - Location: Fillmore, CA Utilizes customer service, professionalism and self direction to assist our customers....
Cashstar Hours: Sunday-Saturday, 8am-11pm Pay: $9.50/hr (Potential commission up to $200) Training: 1 week, 8am-5pm Description: Both recipients and purchasers of eGift Cards call in for customer service to these consultants. Candidate is responsible for answering inbound customer phone calls and providing first call resolution for caller¿s questions and eGift card related issues. The success...

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