Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 186639
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Job Title: Online Service Agent - Job# 0380 Department: Customer Service Center (CSC) Reports To: Customer Loyalty Lead FLSA Status: Non-Exempt/Hourly Location: Fremont, CA Job Description Overview: The Online Service Agent must be able to thrive in a fast-paced work environment where technical support & customer service skills are the keys to success. Monitor various web discussion forums a...
Description DISH's 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Service representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Requirem...
CSS Corp, a global technology solutions corporation is currently seeking a PART TIME-Technical Support Representative position to support our shared services team in our Draper, Utah delivery center. Perform Tier 1 & 2 Help Desk/NOC responsibilities working multiple projects (multiple clients) to ensure client satisfaction and ensuring Service Levels are met or exceeded. Training's will be provid...
Description Our Call Center Operations team is seeking a Chat Administrator, who will be responsible for the set up of the Kana Chat system, as well as the maintenance and updates that take place. The incumbent must possess strong analytical skills, be detail-oriented, and flexible in scheduling. The Chat Administrator will provide support to remote call center chat personnel for troubleshooting ...
The Boon Group Account Administrator Job Description Title Account Administrator Department Special Markets Company:Boon Administrative Services, Inc. Reports to Manager, Special Markets FLSA Status Exempt Job summary The Account Administrator supports our clients in all aspects of the day-to-day servicing of their employee benefits and plan administration. They are responsible for res...
Client Tech Support – Help Desk Level 1 Job Summary: Further your career by working with a Multinational Computer Technology Company! ettain group’s client has an immediate need for a Client Tech Support – Help Desk Level 1 in Oklahoma City, OK. US Citizens and all other parties authorized to work in the US on W2 are encouraged to apply. We are unable to sponsor H1B Visa’s at this time. Client T...
JOB SUMMARY: Handle the day-to-day data entry and other program assignments as determined by supervisor. Provides consistent customer service support to all stakeholders of services. ESSENTIAL FUNCTIONS: • Enter data into the secured program application/database in the appropriate timeframes as required by the program Standard Operating Procedures (SOP)/Program Specific Procedures (PSP), and pe...
Position/Job Description: The Technical Product Specialist is responsible for providing Technical Information, Technical Repair Knowledge, and Technical Troubleshooting for all Husqvarna Group Products. The Primary responsibility is to provide technical product support to our Distributors, Dealers, National Accounts and Customers (End User Escalations). Essential Duties: Respond to Husqvarna te...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applic...
Service Center Representative CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applic...
Job Summary: Create and coordinate scheduling of demonstrator support employees to ensure service levels are obtained and key objectives are met. Generate forecasts of department workflow and key employee statistics for each functional area. Support the management team by providing ongoing reporting and performance metrics across the entire department. Assist the department in meeting company goal...
Customer Service Intake Associate CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is...
. Superior Group is looking for full time and part-time Telephone Sales Consultants for our banking client in the Depew. We are hosting a job fair at 1526 Walden Avenue 10/9 from 9-5pm, and will be making offers that day to qualified candidates! Please come in with a resume and dress at least business casual for the event. Full time hours: 11:30 am to 8pm Mon - Thurs, 9-1pm Sat Part time hour...
Signtronix, the leading sign manufacturer of outdoor and indoor electrical signs, has an immediate opening in our Technical Department. This position’s responsibilities will include, but are not limited to: · Be able to provide a help desk over the telephone software support, hardware support and trouble shoot Signtronix products. · Maintain accurate notes and log history in our database. · Pr...
Company Info: Destination Rewards, a Deluxe Corporation family company, provides revolutionary loyalty and incentive programs to achieve high-level customer engagement and add a powerful value proposition. Job Description: This position works with Destination Rewards, a Deluxe company, providing customer service in a call center environment. Destination Rewards has developed a patented, innovat...
POSITION PURPOSE - The Contact Center Supervisor manages a team of 10 - 15 associates in a contact center environment that provides quality customer service to Home Depot associates by resolving concerns regarding order status, deliveries, and inventory levels. Duties may include personnel issues, training, and customer service. Duties include: - Supervising, coaching and providing counsel to con...
Are you proficient with 10-key and alpha numeric? Do you enjoy a fast pace work environment? Do you have hours you're not thrilled about and would like traditional 8:00 AM- 5:00 PM hours? If the answer to any of this is yes then I may be able to help you out. I represent a very reputable company in the Oshkosh, WI area and they are in need of a great individual to help with their workload. This...
Northern is one of most successful marketing and advertising firms in the Minneapolis area and we are currently going through a nationwide expansion. It is our goal to find entry level candidates that enjoy a fast paced environment and face to face retail interaction so that we can train them to become one of the best. We are looking for college graduates, and MOTIVATED professionals willing to g...

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