Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14385
Job Description: Calling all candidates with experience with Medi-Cal and Medicare. Looking for 20 customer service representatives for a large healthcare insurance company. Interested needs to have a customer service background and familiar with Medi-Cal and Medicare. Apply for this great position as a Medi-cal/Medicare representatives today! We are an equal employment opportunity employer and wi...
Job Description: Our client is looking for Customer Service oriented individuals who enjoy working with people in a fast paced, exciting environment. Duties include welcoming guests, and promoting their product, explanation of functions of the games and actively assisting with promotional campaigns, while using relationship-building skills to act effectively as a liaison between casino guests and...
Job Description: Are you passionate about health and wellness? Do you want to be a part of a company that globally continues to make the world a healthier place? Right now we are recruiting the best and the brightest individuals who take pride in working for a company that makes a difference in people's life. Our unique culture thrives on individuals who exude a high sense of energy and passion in...
Job Description: Growing company seeking Bilingual Mandarin/Cantonese Distributor Support Agents to answer questions about their neutraceutical products. Ideal candidate with have at least a year of customer service experience, a great attitude, very dependable, able to learn quickly, intermediate computer skills. Must have strong Mandarin/English verbal/written communication skills and will consi...
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries — Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint — we serve the largest and most respected organizations, institutions, corporations and government entities worldwide. Job Description We are currently seeking experienced rese...
Job Description: 3-4 detail-oriented people for a 1-2 week project coming up in the next 2-3 weeks. need to be very comfortable with Excel and will be comparing sales contracts to our computer system to check for accuracy. Some of the contracts are messy, so we need smart people. What sort of rate does AppleOne offer for this skill level and project size? We are an equal employment opportunity emp...
Duration: 6 months with possible extension Location: San Francisco (Financial district) Well-known pharmaceutical company in San Francisco is looking for a Pharmacy Benefits Customer Support Representative. It is great opportunity for someone who is starting the career in industry. Responsibilities: Coordinates, assists in and supports implementation of procedures and guidelines for the drug prior...
Supports the Health Services and Utilization Management functions and acts as a liaison between Members, Physicians, Delegates, Operational Business members and Member Service Coordinators. Responsibilities: - Performs review of service requests for completeness of information, collection and transfer of non-clinical data, and- acquisition of structured clinical data from physicians/patients. - Ha...
Customer Service Representative - Financial Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updatin...
Regal Logistics, one of the top 100 3PL’s in the country is seeking an experienced Customer Relations Specialist. The incumbent will support the customer service team by performing customer service functions for an assigned area of responsibility. Duties include quoting freight; pricing; expediting; collecting, reviewing and entering shipment information; handling external and internal customer in...
About Us: WS1.com which was established in 2009 and is a package-forwarding company that is based in Husdson, Ohio. Our main motivation is to give customers a way to purchase and sell items from anywhere they live, no matter where that location is. Description Online Auctions Manager is a Monday-Friday work from home opening. This is a part-time position with an average of 20 hours per week. Aucti...
Job Summary: Perform customer service for inbound calls from demonstrators including order entry, order corrections, and questions regarding programs and policies. Ensure demonstrators are receiving accurate and efficient service through effective research, problem solving, and coaching. Essential Job Functions: Provide quality customer service on inbound demonstrator calls as outlined in departme...
Tired of… Working Holidays No Benefits Fast Food / Retail Swing Shifts Now Hiring Customer Service and Loan Specialist Sherman, TX If you’re ready to take your customer service, retail or restaurant experience in a bold new direction, we’re ready to help make it happen. At Sun Loan, our business is based entirely on taking care of our customers’ financial needs. Providing outstanding customer serv...
Tired of… Working Holidays No Benefits Fast Food / Retail Swing Shifts Now Hiring Customer Service and Loan Specialist Gallatin, TN If you’re ready to take your customer service, retail or restaurant experience in a bold new direction, we’re ready to help make it happen. At Sun Loan, our business is based entirely on taking care of our customers’ financial needs. Providing outstanding customer ser...
Tired of… Working Holidays No Benefits Fast Food / Retail Swing Shifts Now Hiring Customer Service and Loan Specialist Union, MO If you’re ready to take your customer service, retail or restaurant experience in a bold new direction, we’re ready to help make it happen. At Sun Loan, our business is based entirely on taking care of our customers’ financial needs. Providing outstanding customer servic...
Tired of… Working Holidays No Benefits Fast Food / Retail Swing Shifts Now Hiring Manager Gallatin, TN Manager If you have a restaurant or a retail background – or you’re just a fanatic about customer service – this is your chance to take your career in a bold new direction. Being a Manager at Sun Loan isn’t for everyone. The hours aren’t always 9 to 5. Management at Sun Loan means you’re responsi...
JOB TITLE : Healthcare BILINGUAL Customer Care Specialist LOCATION : Henderson NV 89074 DURATION : 5 Months with possibility of Extension or Temp to Hire DESCRIPTION : •Customer Service Representative/Call Center experience 2-3years •Healthcare background a plus •40 WPM typing (put testing scores on resumes) •Bilingual Spanish Needed ★ Healthcare BILINGUAL Customer Care Specialist •MUST be availab...
Customer Service Representative/Client Service Representative RESPONSIBILITIES: Respond to telephone inquiries pertaining to employee benefit plans, healthcare insurance or Third Party Administration Must be able to listen and evaluate the customer's needs Update members information in database REQUIRED: Minimum of 18 months call center experience Must be available to work between 8:00am - 8:00pm...
Tired of… Working Holidays No Benefits Fast Food / Retail Swing Shifts Now Hiring Customer Service and Loan Specialist Muscle Shoals, AL If you’re ready to take your customer service, retail or restaurant experience in a bold new direction, we’re ready to help make it happen. At Sun Loan, our business is based entirely on taking care of our customers’ financial needs. Providing outstanding custome...
Tired of… Working Holidays No Benefits Fast Food / Retail Swing Shifts Now Hiring Customer Service and Loan Specialist Mt. Vernon, IL If you’re ready to take your customer service, retail or restaurant experience in a bold new direction, we’re ready to help make it happen. At Sun Loan, our business is based entirely on taking care of our customers’ financial needs. Providing outstanding customer s...
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