Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 173201
Manpower is currently hiring a Customer Support Representative for one of our clients in Davidson, NC! MAIN RESPONSIBILITIES: Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Our award winning Customer Support Specialists help our customers by offering solutions, identifying opportunities and serving millions of customers - one at a time. What does it take to help our customers with their advanced technical inquiries? A ...
WHAT YOU'LL BE DOING The ideal candidate will determine and resolves the customers issues and anticipates future needs by explaining/suggesting/providing additional information that the customer needs to know. The person will navigate in a Windows based system through a series of databases in order to access the appropriate information to service the customer. It is the responsibility of the Call...
To learn more, contact Justin at (210) 701-2856 If you are looking at this ad then that means you are ready to make a CAREER CHANGE and find new OPPORTUNITIES. So many of our Sales Representatives were in the same situation as you and came from backgrounds such as: SALES / MILITARY / RETAIL / CUSTOMER SERVICE MANAGEMENT / COLLEGE STUDENT / BARTENDER / ATHLETES WORKING OUTDOORS / RESTAURANT BUSIN...
To learn more, contact Stacie at 352 433 6419 If you are looking at this ad then that means you are ready to make a CAREER CHANGE and find new OPPORTUNITIES. So many of our Sales Representatives were in the same situation as you and came from backgrounds such as: SALES / MILITARY / RETAIL / CUSTOMER SERVICE MANAGEMENT / COLLEGE STUDENT / BARTENDER / ATHLETES WORKING OUTDOORS / RESTAURANT BUSINES...
To learn more, contact John at (912) 308-6459 If you are looking at this ad then that means you are ready to make a CAREER CHANGE and find new OPPORTUNITIES. So many of our Sales Representatives were in the same situation as you and came from backgrounds such as: SALES / MILITARY / RETAIL / CUSTOMER SERVICE MANAGEMENT / COLLEGE STUDENT / BARTENDER / ATHLETES WORKING OUTDOORS / RESTAURANT BUSINES...
To learn more, contact Rachel at (239) 822-3258 If you are looking at this ad then that means you are ready to make a CAREER CHANGE and find new OPPORTUNITIES. So many of our Sales Representatives were in the same situation as you and came from backgrounds such as: SALES / MILITARY / RETAIL / CUSTOMER SERVICE MANAGEMENT / COLLEGE STUDENT / BARTENDER / ATHLETES WORKING OUTDOORS / RESTAURANT BUSIN...
To learn more, contact Larry at (904) 545 4647 If you are looking at this ad then that means you are ready to make a CAREER CHANGE and find new OPPORTUNITIES. So many of our Sales Representatives were in the same situation as you and came from backgrounds such as: SALES / MILITARY / RETAIL / CUSTOMER SERVICE MANAGEMENT / COLLEGE STUDENT / BARTENDER / ATHLETES WORKING OUTDOORS / RESTAURANT BUSINE...
Do you have experience in the CUSTOMER SERVICE, RESTAURANT, RETAIL or HOSPITALITY industry and are looking for a CAREER rather than just a job? Excelerated Advertising Solutions, Inc.​ is seeking Customer Service Representatives for an excellent career opportunity with one of our clients! We specialize in retail promotions for some of the HOTTEST clients in the home entertainment and satellite t...
Image Capture Specialist - have any for images and a passion for sports? Job Summary Statement: Operate the photo capture station at a rapid pace on a daily basis. This person is also responsible for assuring that the best quality images are being captured for inventory and website purposes. Additional duties and tasks include design matching and filing. This position is in the Customer Service ...
Customer Service Rep that knows sports! Familiarity with trading card industry and/or professional sports and players preferred. Job Summary Statement: Provide excellent customer service to a consumer base that is both knowledgeable and demanding. Receive, investigate and respond to all customer inquiries regarding shipments, products and complaints. Customer relations, problem resolution and ti...
DialAmerica is a culture unlike any other in the Buffalo area; offering a professional and upbeat environment that works with agents schedules to balance life and work or school. We invest in our agents. These are permanent positions, perfect for job seekers in need of stability. DialAmerica is currently interviewing for Sales Agent positions! As an agent you will be working with our industry lea...
Are you customer focused, resourceful and looking to start your career with a leading provider of automotive retailing solutions, then consider joining our team! Reynolds and Reynolds, one of the top providers of premium integrated computer solutions for automobile dealerships, is seeking Customer Support Specialists to join our growing team of professionals. The position is primarily focused on p...
FEI is currently looking for anyone with a passion for people, a competitive edge, and a desire to make an impact in the fast-paced marketing industry to join our marketing and business development teams. Job Summary: The successful candidate will be an integral part of our client's marketing and advertising organization. They will assist the Marketing Manager in developing and executing a succe...
*IMMEDIATE HIRE* - Entry Level Customer Service & Marketing We are one of the LEADING marketing firms providing exceptional service to large corporations in the Little Rock area. We recently opened up a NEW OFFICE and are looking to fill positions in multiple departments. These positions are ENTRY LEVEL to begin with RAPID advancement OPPORTUNITY: 
Account Management Marketing Representative C...
We are currently accepting applications from individuals looking for experience working in customer service to work as part of our team. Agents will receive training to ensure they have all the skills and knowledge that they require to be successful and compassionate toward the caller’s needs. We are seeking professionals that are outgoing, personable and comfortable working in a team environment....
Forged Innovations is currently looking for anyone with a passion for people, a competitive edge, and a desire to make an impact in the fast-paced marketing industry to join our marketing and business development teams. Job Summary: The successful candidate will be an integral part of our client's marketing and advertising organization. They will assist the Marketing Manager in developing and ex...
Direct Customer Service Representative RED GLOBAL Red Global is one of the leading Promotional Advertising and Marketing Firms in Philadelphia. Our focus on customer service is unparalleled! Our goals are simple; every consumer must benefit from our promotions, every client must benefit from our services and every representative must benefit from our training and team spirit! Our challenge: We...
Position Outline: You will interact directly with customers by offering a total home solution for their TV, High-Speed Internet, and Telephone needs with products and services technologically superior to the competition. This position offers great growth potential, advancement opportunities, and a fun and energetic work environment. Ideal Candidate Description: Peak represents AT&T in multiple ...
Job Title:Service Desk Analyst - Must be able to obtain Secret w/ TSA EOD - Bossier City, LA Requisition ID:1400RO0 Job Category:Technical Support Services Primary Location:USA-LA: LOUISIANA-BOSSIER CITY Schedule:Full-time Job Type:Regular Employee Status:Regular Travel:No Job Posting:Nov 25, 2014 Description: CSC is looking for a Service Desk Analyst to support the TSA ITIP program in B...

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