Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13791
Job ID: 9995 Position Description: In a consumer-driven healthcare environment where patient satisfaction is essential we help healthcare providers not only stay on top but also go beyond what their patients expect. We answer more than 150,000 unique calls per day. This call volume requires our staff to be highly skilled to interact with patients as seamlessly as possible. Essential Duties and Res...
Sleep Number is currently inviting sharp, outgoing, and energetic people to join our inspired team of customer and product advocates. We are looking for people that are serious about their career, love working with people, and want to help improve lives! As a Customer Service Representative, you will be an important point of contact for our customers when they have questions, concerns, or comments...
Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to crea...
Monona State Bank is currently recruiting for a Treasury Management Specialist. They will be responsible for performing the operational support duties of the Business Services Team. Assists the Business Services Manager as directed; provides a full range of operational and technical support to customers and Bank personnel. Responsible for responding promptly to the needs of clients. Duties Include...
Processes orders and correspondence with customers, and fulfills customer needs to ensure customer satisfaction. Must be able to build customer relationships. Receive incoming calls ranging from order schedules to return good authorization. Expedite orders and coordinate shipping, to include common carrier quotations. Maintain complete and accurate customer files. Resolve customer complaints in a...
Senior Wholesale Loan Coordinator Weststar Mortgage Inc. one of the nation’s top 50 independent mortgage banking firms, has an immediate opening for the aforementioned job. An ideal candidate should be currently employed in a wholesale and correspondent lending division of a firm and should have at least 7+ years of mortgage banking experience. This candidate must have a working knowledge of the u...
PROPERTY MANAGEMENT SELF STORAGE MANAGERS (1 Position in Anaheim. Bilingual a must) Opportunity for F/T Managers. Strong sales skills required. No exp nec. Benefits include competitive wages & bonus program, medical, 401K plan. Good driving record required. Fax resume to 949-727-7442....
Inside B2C TeleSales - B2C Warm Leads * Work M-F and go home at night. Stay home weekends, holidays and vacations. This is a rare opportunity to work a 40-hour week, go home and spend quality time with your family yet still have the ability to make good money. Position Summary Professional, Career Mind-Set required. You will be communicating with New Prospective Customers by phone in our Call Cent...
Gym Manager Position 25,000 sqft facility needing immediate position filled in Jesup Ga. The facility is a previous World Gym that is now Wayne Family Fitness. The ideal candidate will have experience in sales promotion as well as day to day member retention. One must have a passion for the gym industry to be considered for employment. Consistency, integrety and honesty are a must. Basic billing e...
SMS is a leading business development firm serving small to medium sized business throughout North America. Everyday we help companies achieve their goals by analysis and implementation of winning business strategies. We are seeking energetic individuals with good phone presentation skills to join our team as a Business Coordinator. The Business Coordinator is the initial contact with a prospectiv...
SMS is a leading business development firm serving small to medium sized business throughout North America. Everyday we help companies achieve their goals by analysis and implementation of winning business strategies. We are seeking energetic individuals with good phone presentation skills to join our team as a Business Coordinator. The Business Coordinator is the initial contact with a prospectiv...
BUSINESS TODAY, INC. (ENTRENOMICS) -PAID TRAINING www.entrenomics.net 
 We are currently seeking individuals with good phone presentation skills to set appointments for our seminars and workshops. 

 *Earn $750-$2000 per week 
 *Standard Business Hours-No Evenings or Weekends
 *Paid Training
*Full Benefits for Full-Time 

To Schedule an Interview
 forward resume or Call Mr. Todd at 877-274-0147...
Manpower is currently hiring Technical Service Representative for one of our clients in Troy, MI! As a Technical Service Representative, you will act as a technical expert to explain products and answer questions and concerns. You will also be responsible for ensuring that customers receive an adequate level of service or help with their questions and concerns. Job Responsibilities: • Establish st...
Job Description: This Collector/Accounts Receivable Position Features: ? Great Location ? Stability ? Positive Work Environment ? Great Pay to $35K Immediate need for collector/accounts receivable clerk seeking stability and positive work environment. Collections experience, team player and Microsoft Office proficient will be keys to success in this growing organization. Will be responsible for co...
Job Description: Ideally looking for a candidate that has some legal knowledge and customer service. Customer Service Representative- Taking inbound calls from clients. Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving service problems. Customer Service Representative Job Duties: Attracts potential customers by answering service q...
Working At Aetna - the Value To You What does it mean to work at Aetna? A lot. From programs and benefits that support your financial, physical and emotional health to opportunities to build your knowledge and expand your career, the company makes working here a valuable experience in many ways. POSITION SUMMARY Handles customer service inquiries and problems via telephone, internet or written cor...
Our client is a global beauty conglomerate looking to add an Assistant Salon Manager to their team in New York City. If you are looking for a management position with opportunity for growth, this is the job for you! Job Responsibilities: Ensure the floor runs smoothly, employees follow company policies, and customer service and housekeeping standards are upheld. Drive sales by reinforcing cross-se...
The CSI Companies is currently seeking qualified candidates for a customer service representative for a national healthcare organization located in Nashville, TN. This is an indefinite contract assignment with a starting pay of $12.50/hr. Shift: Training - 8 weeks: 3:00pm-11:30pm After training, candidates must be flexible to work any shift Monday-Sunday between the hours of 6:00am-11:30pm Summary...
Insurance agency is seeking on a part-time basis, with the potential for full time, an individual who can excel and grow with a well-established and highly recognized agency. The ideal candidate will be an individual with an outgoing personality that will be the first positive impression clients receive when calling into the agency. The job will require excellent written and verbal communication s...
Type: Full-time - Experienced Categories: Operations - Ticket Office, patron services Preferred Education: 4 Year Degree - marketing or arts management a plus www.MCTinc.org MCT, Inc. is an umbrella organization sitting atop two distinct yet connected programs: a community theatre production company and the world's largest touring children's theatre. Within our home community of Missoula, Montana,...
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