Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12286
As a Reservation Sales Specialist you will use your strong technical skills, excellent communication, persuasive sales ability and world class customer service to consult with customers and book customized hotel reservations via phone. all while working from the comfort of your own home! In addition you will: Introduce our customers to products and services available through our partner companies...
A Successful Complex Equipment Manufacturer is searching for a Warranty Administrator/ Parts Coordinatorto join our growing organization. This person would perform all warranty functions necessary to ensure proper and timely warranty claim processing. This person will also assist in the coordination and communication with customers and dealer or direct part orders as needed. RESPONSIBILITIES INCLU...
Term: Contract to Hire (Intention is to become a permanent opportunity) Location: Chicago, IL (northwest side of Chicago) Rate/Compensation: $27,000 to $35,000/yr (about $13 to $17/hr) We are a manufacturing company in the plastics industry; we make a variety of products for a diverse customer base. We are looking to fill a Customer Service position; you will be supporting customers by answering i...
Pet Medical Center – Chatoak is looking for the right person to join our customer service team. Our Veterinary hospital has a very fast paced environment with 12 doctors and 50 support staff. We see appointments as well as walk-in emergencies. If you are a team player, a multi-tasker, punctual and reliable, flexible and willing to learn, have high self-esteem and enjoy working with people and anim...
ARE YOU LOOKING FOR AN EXCITING CAREER? ARE YOU READY TO GET STARTED RIGHT AWAY? Surgo Marketing currently has openings in entry level marketing, advertising, public relations, customer service and event promotions. With our continued growth, we are currently looking for new, energetic and motivated individuals that are looking to start or advance their career. NO EXPERIENCE NECESSARY! FULL TRAINI...
ARE YOU LOOKING FOR AN EXCITING CAREER? ARE YOU READY TO GET STARTED RIGHT AWAY? Surgo Marketing currently has openings in entry level marketing, advertising, public relations, customer service and event promotions. With our continued growth, we are currently looking for new, energetic and motivated individuals that are looking to start or advance their career. NO EXPERIENCE NECESSARY! FULL TRAINI...
Wanted: Professionals with customer service experience to fill our Sales Account Manager position. Gynesis Management Group Inc. is currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. The Sales Account Manager will receive training to ensure they have all the skills and knowledge that t...
JOB SUMMARY: The Team Leader provides direction to service center personnel and is involved in the daily activities to meet or exceed operational goals and objectives. The Team Leader will effectively communicate with the local sales and service team and customers to ensure operational efficiency and effectiveness. The Team Leader is expected to promote and sustain Continuous Improvement, develop...
Talent AZ, Inc. specializes in customer service for market leading brands in the entertainment industry. We work inside Americas largest retail chains helping them promote their brands and acquire new customers. Our job is to create brand awareness by promoting our clients products and services directly to the public. Due to our on going expansions, we are looking for new, energetic individuals th...
Blitz Inc (Bellevue, WA) is interviewing for an Entry Level Customer Service / Sales Rep for it's Bellevue, WA headquarters. This is not a telemarketing customer service position. This position involves in-person sales to business owners. Successful Entry Level candidates will be given numerous opportunities past the entry level customer service role to expand and grow with the company. The Perfec...
APPLY TODAY/START TOMORROW Just Graduated? Need Work Experience? We will train! One of Joplin's leading companies is expanding and hiring for all positions. Sales Marketing Department Customer Service Reps We Offer: *Fun Work Environment *Cash Bonuses *Monthly Company Outings *Immediate Hire If you have: Positive Attitude Student Mentality Great Work Ethic Desire to Succeed Great Communication If...
Start Your Career Today!! Entry Level, In Store Customer Service / Sales / Marketing DNA Marketing is looking for someone who has exceptional people skills, an amazing work ethic, enjoys working in a team atmosphere, and is looking to better their career. We have the opportunity to promote some of the best products in the US in some of the biggest retail locations in the Jefferson City area! NO te...
YOU. . . Enjoy helping others through great communication skills Can problem solve on the fly Would describe yourself as fashionable and upbeat Ability to wear multiple hats. Multitasking is a must Passionate about a job well done and working in a team environment Currently live in or near the Evansville area RESPONSIBILITIES. . . Communicate directly with customers by phone, electronically, or fa...
Apply and interview now for ENTRY LEVEL customer service and sales positions. IMI Partners, Inc. is currently hiring entry level individuals with a sports or team-oriented business background for the Entry Level Account Manager position. We have found that sports minded, competitive, team-oriented candidates quickly excel in our entry level account manager position. We specialize in areas of custo...
IMI Partners, Inc. is quickly becoming one of the fastest growing sales and marketing companies in south Florida. Our entry level sales and marketing position involves one to one sales interaction with each of our clients. Our hands-on approach allows us to train candidates with little to no experience and expand their levels of confidence and experience. We are conducting immediate interviews for...
IMI Partners has open entry level sales and marketing positions available for immediate hire. Our company has a very high success rate of developing those with past restaurant experience into top performers in the marketing field. We are seeking entry level professionals that would like to take their strong-minded mentalities and apply them to business careers in sales and marketing. We want to de...
British Airways To Apply: www.ba.applybyweb.com British Airways – Customer Service Agent (Part time positions available) We are seeking individuals with a positive attitude and strong attention to detail to provide outstanding service to our guests. All candidates for these positions will be required to work on shifts as well as have the flexibility to work past shifts if necessary. Because we mee...
Job Description: Insurance Assistant ? Professional Office ? Opportunity to Grow from within - up to $40,000 annually Well-established national insurance company is looking for a professional individual to help support our internal staff. This person will work closely with our commercial or personal lines departments and be responsible for assisting with routine tasks and established projects. Res...
Job Description: Receptionist and Office Support ? Professional Office - up to $38,000 annually In this role you are the first impression and the "heart-beat" of our busy insurance company whether it is an inbound call or visitors. This individual is courteous, professional and welcoming both in attitude and voice. They are responsible for maintaining our reception/lobby area and support conferenc...
Job Description: Receptionist and Office Support ? Professional Office - up to $38,000 annually In this role you are the first impression and the "heart-beat" of our busy insurance company whether it is an inbound call or visitors. This individual is courteous, professional and welcoming both in attitude and voice. They are responsible for maintaining our reception/lobby area and support conferenc...
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Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Tips for a Customer Service job interview?
I have a job interview on the 25th for a customer service role with National Express. I was wondering if I could get any tips on how I should conduct myself? Thanks in advance.
Problem Solving for a Sky job for Customer Service?
I have a telephone interview tomorrow for a Customer Service and 1 of the question is 'how do I go about problem solving and how I deal with it' I have come up with alot of answers but I'm needing abi...

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