Customer Service Jobs

Customer Service Employment Information

Customer Service Industry Overview

Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market

Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it?s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries

Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.

RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 202921
Fun Enviroment + Flexible Hours = DialAmerica! Our Boones Creek call center is in search of friendly go-getters with great communication skills. At DialAmerica we work for many Fortune 500 companies and handle both inbound and outbound calls for these companies. Our agents enjoy: Flexible schedules Paid training Fun/Professional environment Guaranteed pay of $8.00/ hour plus incentives Top...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applic...
Customer Care Professional Primary Duties, Responsibilities and Requirements: · Responsible for all customer inquiries and questions · Provide excellent customer service at all times · Follow up to customer inquiries by taking specific action in a timely manner · Troubleshoot equipment and system problems · Exercise retention efforts when appropriate · Identify customers who are comparison-...
ARG Financial Staffing is working with a client that has an ongoing need for Bilingual (Spanish) Call Center Representatives to join their team. The Call Center Representative will be responsible for working with the client to develop their client profile, provide customers with product and service information, document all call information according to standard operating procedures and provide ex...
Duties 1. Client Helpdesk Support – (70% of job duties) – Provide first line of support for all inbound problem calls. Record symptoms and perform basic troubleshooting to deliver a thorough diagnoses to dispatched technician. Conduct all follow up calls to confirm resolution and maintain customer satisfaction. A large percentage of every day will be on the phone with end-users, our service techn...
Equitable Acceptance Corporation (Financial Services) is seeking PT Customer Service Employees –For both our morning shift and evening shift. Hours are flexible but our standard part time hours are from 8:00am-1:00pm and from 4:00pm-9:00pm Monday through Thursday Bi-lingual preferred but not necessary. At Equitable Acceptance Corporation, every Employee has a personal stake in the success of the...
Equitable Acceptance Corporation (Financial Services) is seeking FT Customer Service Employees –Bi-Lingual a plus but not a requirement. Hours are Monday through Friday - Three day shifts (8:00am-5:00pm) and two evening shifts (12:00-9:oopm) Friday's our hours are from 8:00am-2:30pm. A great way to start a long weekend!! At Equitable Acceptance Corporation, every Employee has a personal stake i...
Workforce Analyst Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference. We're looking f...
Director of Customer Service Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference. We'r...
Currently we are seeking an ambitious and energetic Project Coordinator to support our sales and distribution facility in Salt Lake City, UT. This position is perfect for those who thrive on managing multiple accounts and tasks while providing world-class customer service support to our outside sales force. We are seeking an individual who thrives on building effective business relationships, has ...
Company Confidential Madison, IL, 62060
CUSTOMER SERVICE REPRESENTATIVE Regional Transportation Logistics Company has several great positions available for Customer Service Representative. Duties include direct customer contact via phone & e-mail, assisting with inquiries and problem resolution, promoting/maintaining positive service provider relationships, daily entering of data and compiling/completing time-sensitive reports. Shift w...
We are seeking Customer Service/Sales Bilingual(English/Spanish) for our Fort Lauderdale Center of Excellence. Job Description Agents will handle primarily inbound customer service and sales calls from customers who are calling in to place orders or ask questions about nutritional supplements and wellness products. Agents will provide assistance placing orders, answering questions about products...
We are seeking Contact Center Agents, Customer Care for our Charlotte Center of Excellence. Responsibilities: Ability to resolve the customer’s problem with first call resolution Deliver award winning customer service Sales and sales negotiation Data entry and document systems per customer requirements Multi-tasking speaking with customers with data entry Using multiple computer application...
We are proud to say that Imperial Acquisitions, Inc is Pittsburgh's most established and highest net producing outsourced consulting company in Pennsylvania! It is our belief, and our impressive numbers back it up, that nothing is more effective to acquiring new customers than a firm handshake, a great smile and clear communication. Our function is to deliver our FORTUNE 500 CLIENT'S message to po...
Sales Management Trainee Looking to use your skills with an industry leader? In the Enterprise Management Training Program, you can use those talents on a daily basis as you interact and do business with customers and business partners alike. You’ll also be taught how to lead a sales team, be responsible for P&L, and develop a plan to grow the business – all while honing your management, customer...
Sales Management Trainee Looking to use your skills with an industry leader? In the Enterprise Management Training Program, you can use those talents on a daily basis as you interact and do business with customers and business partners alike. You’ll also be taught how to lead a sales team, be responsible for P&L, and develop a plan to grow the business – all while honing your management, customer...
Sales Management Trainee Looking to use your skills with an industry leader? In the Enterprise Management Training Program, you can use those talents on a daily basis as you interact and do business with customers and business partners alike. You’ll also be taught how to lead a sales team, be responsible for P&L, and develop a plan to grow the business – all while honing your management, customer...
Sales Management Trainee Looking to use your skills with an industry leader? In the Enterprise Management Training Program, you can use those talents on a daily basis as you interact and do business with customers and business partners alike. You’ll also be taught how to lead a sales team, be responsible for P&L, and develop a plan to grow the business – all while honing your management, customer...
Sales Management Trainee Looking to use your skills with an industry leader? In the Enterprise Management Training Program, you can use those talents on a daily basis as you interact and do business with customers and business partners alike. You’ll also be taught how to lead a sales team, be responsible for P&L, and develop a plan to grow the business – all while honing your management, customer...
Sales Management Trainee Looking to use your skills with an industry leader? In the Enterprise Management Training Program, you can use those talents on a daily basis as you interact and do business with customers and business partners alike. You’ll also be taught how to lead a sales team, be responsible for P&L, and develop a plan to grow the business – all while honing your management, customer...

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Five Growing Customer Service Jobs Article Rating
Helping customers is a great way to start a career in a particular field or company. Learn about the pay and outlook for five customer service jobs.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2015 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2015.5.0.7-304
eTrustLogo