Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14980
Customer Service Rep – work for a company that values their employees! Loders Croklaan in Channahon, IL, has engaged us to assist them in identifying a Customer Service Rep committed to the highest level of customer care. They offer a competitive salary and great benefits, as well as a friendly work environment. In this position, you will provide customer service support to Loders Croklaan custome...
ACCOUNT SUPERVISOR Direct and supervise the day-to-day operations of high volume client accounts. This role will act as liaison between RIESTER and the client. In addition, this person will provide comprehensive guidance to internal team and various departments for all functions necessary to maintain the day-to-day operations of the designated account. EDUCATION/EXPERIENCE Bachelors degree in mark...
Send me your resume directly to ***** or reach me at 973-854-9112 Arun Pope Job Description: - Need call center agents that have 2 years medical experience to answer inbound telephone calls for the Medi-Cal Program for Provider an Beneficiary Community. - Need the following bilingual languages; -Farsi, -Spanish -Armenian -Korean High school diploma, or equivalent Minimum two year...
Broomfield, 80021
Appointment Center Clerk – Contract to Hire! Description: The Appointment Center Clerk will be the first line of telephone support which will interact with both the end user and remote nurses. The environment will be a 24x7x365 call center style operation. The selected candidate will join the Nurse Advice Line team to receive in bound telephone requests for Nurse Advice Line services. The candidat...
Appointment Center Clerk – Contract to Hire! Description: The Appointment Center Clerk will be the first line of telephone support which will interact with both the end user and remote nurses. The environment will be a 24x7x365 call center style operation. The selected candidate will join the Nurse Advice Line team to receive in bound telephone requests for Nurse Advice Line services. The candidat...
St. Louis - One U.S. Bank Plaza, St. Louis, MO 63101 9 am - 6 pm Monday - Friday - Downtown Resume formatting is very important; please make all resumes are professional. Please provide any pertinent information (days off needed, explanations for job gaps, etc.) on the resume as the HM is not going to be looking at the write-up in the details tab. If someone worked a short term contract position,...
3300 Business Park Drive Stevens Point WI 54482 CRM NOTES: I will need 5 agents for 2nd shift, 2p-10p or 3p-11p and 1 agent for 3rd shift- 11p-7a. We would like to schedule interviews for Tuesday July 22. Hiring Event. 1-2 years customer service is a plus What will be his/her roles and responsibilities for this position? Answer incoming calls for service request and make out bound calls to arrange...
Responsible for contacting customers by phone or in person to manage complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Completes appropriate forms. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Required: High School diploma or equivalent and 0-2 years of...
Regional Service Coordinator 3- 5 yrs. Managing all open claims events to ensure proper servicer activity as well as customer satisfaction. Responsible for managing the servicer network and all associated service levels as well as all Dispatch needs for the business. Essential Duties and Responsibilities: • Accurately locates and dispatches a service provider for a claim through utilized program/s...
About Chase Paymentech: Chase Paymentech, a business unit within Card, Merchant Services and Auto Finance, is a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies. The company's proprietary platforms provide access to a wide variety of payment methods, such as credit cards, debit cards, prepaid stored value cards and electronic ch...
Customer Service - Marketing PSG is working on a current opening with one of our fastest growing clients located in Waltham. They are in immediate need to hire an experienced customer service associate. This position is perfect for candidates with previous experience dealing with customer service in an office setting using either phone or e-mail. This particular office is fast-paced with a busy en...
Telecare Professional There is an immediate opening for one of our clients in the event management industry. This is a great opportunity for someone who is looking to get their foot in the door at a well-known MA based company. This position will offer plenty of training for the right candidate! Responsibilities: - Coordinating customer relations via phone, email, etc. - Answering consumer questio...
MUST BE BILINGUAL (SPEAK, READ, AND WRITE) FRENCH-ENGLISH. Job Description: Adecco is looking for a fraud prevention specialist with excellent analytical skills and extensive knowledge of best practices for order exception management. This role will contribute to the customer experience by preventing and minimizing customer contacts and working to resolve any payment processing issue in a timely m...
The Corporate Office is seeking an customer service rep. Skills/Qualifications: handle heavy phones, greet customers, make appointments, computer savvy, Must be bilingual in English and Spanish Please apply...
Customer Service Representative (Woodland Hills) compensation: See Ad Customer Service Representative: Work from home (Woodland Hills) CSR needed for fast growing stable vacation rental Management Company. Start your career as a CSR and as we grow new positions and opportunities will be available for future growth. CSR Position requires the right applicant be disciplined and motivated to work from...
International company that specializes in design and manufacturing is in need of a Customer Service/Inside Sales Representative. Ideal candidate will be responsible for inbound telephone request for product inquiries, price quotations, purchase orders, order changes, adjustments and cancellations directly from distributors. Candidate will have the ability to achieve and maintain rapport with custo...
POSITION PURPOSE This role is responsible for holding supplier partners accountable for their returns by enforcing the homedepot.com policies and guidelines. Areas of accountability include return pickup and return acceptance. Vendor Compliance Associate’s also work closely with other departments including transportation, resolutions, and customer service, in addition to carrier partners. Once a v...
Position Summary: The remote coordinator is responsible for functions in the Operations Department with regards to remote interpreters. Inorder to ensure the best service to our customers, the Remote Coordinator provides invaluable support to remote interpretersrelated issues. Position responsibilities: Monitors remote interpreter’sstatus, availability, and quality. Reports remote interpreter tech...
The International Inside Sales Representative not only provides customer service, but also provides a direct link between our international customers and our product solutions. Working with all company departments, the International Inside Sales Representative will coordinate technical and product information, order details and follow-up on orders, trials, and international shipments. It is critic...
Responsibilities include support and operation of the Firm's "Follow-the-Sun" IT Service Desk function: providing 1st level technical support and guidance to users of the Firm's computer, network and telephone systems; generating incident and service request tickets; dispatching appropriate IT personnel as needed; following up to ensure the prompt resolution of operating problems; providing phone...
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