Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14035
Send your resume to ***** or reach me at 973-854-9112 Arun Pope Job Description: Purpose of position: A Customer Care Specialist (CCS) represents the Commonwealth of Pennsylvania in responding to a variety of complex inquiries. A CCS must at all times maintain a positive image of Penn DOT while disseminating thorough and accurate information in a professional manner. A CCS must b...
A Customer Engineer Three installs and maintains customer networks which can include wiring extensions, modem configurations, racking network routers & switchers, and test and turn-up activities. Will need to work closely with remote tier 1 - tier 3 data engineers for testing and problem isolation/remediation. What you'll do as a Customer Engineer Three: Maintain & Install Networks and networking...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Client Success Manager Chicago, IL; Cicero, IL Full-Time $70,000 - $90,000 Apply Apply Client Success Manager Chicago, IL; Cicero, IL Full-Time $70,000 - $90,000 Apply Job Details If you are a Client Success Manager with 2+ years of experience, please read on! Top Reasons to Work with Us We are a pioneer and...
Every day you come into contact with a product where X-rays are used in its manufacture or testing: medical diagnostics and therapy, precious metals, electronics and food inspection. Pushing the boundaries of science, an Oxford Instruments X-ray tube built in Scotts Valley is currently on Curiosity, Nasa’s Mars Rover. A position is now available in Customer Service at our X-Ray Technology (XT) bus...
Customer service candidate wanted for this printing and publishing company in Nashville. We handle many types of clients that are corporate, non profit, and music industry. Ideal candidates will have at least five years of customer service experience and be able to multi task. The candidate should be very familiar with social media, word, excel, order entry, phone work, and love dealing with peopl...
We have a great opportunity for a BANK TELLER job with one of our most respected clients located in the Montrose/Upper Kirby area. Candidates should have at least 1-3 years of previous experience in retail banking, financial services and/or merchant services. The Bank Teller is responsible for handling all daily currency transactions including bank deposits, check cashing, wire transfers, preparin...
3300 Business Park Drive Stevens Point WI 54482 CRM NOTES: I will need 5 agents for 2nd shift, 2p-10p or 3p-11p and 1 agent for 3rd shift- 11p-7a. We would like to schedule interviews for Tuesday July 22. Hiring Event. 1-2 years customer service is a plus What will be his/her roles and responsibilities for this position? Answer incoming calls for service request and make out bound calls to arrange...
Responsible for contacting customers by phone or in person to manage complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Completes appropriate forms. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Required: High School diploma or equivalent and 0-2 years of...
Regional Service Coordinator 3- 5 yrs. Managing all open claims events to ensure proper servicer activity as well as customer satisfaction. Responsible for managing the servicer network and all associated service levels as well as all Dispatch needs for the business. Essential Duties and Responsibilities: • Accurately locates and dispatches a service provider for a claim through utilized program/s...
101 Barclay NYC, Floor 15 Candidate will be responsible for the set-up of new clients and the maintenacne of existing clients on various internet products and mainframe systems. Projects and processes vary in scope and are moderately complex in nature. Individual must be very detail oriented, quick to grasp new concepts and be able to complete work accurately and on time. S/he must have good commu...
Job Description: Companies in the greater OC area are looking for quality CS agents. Great communication and customer handling skills. 3-5 years experience. Bilingual Spanish a must. A real family, team atmosphere. Someone who wants a home. Looking for someone from the flooring industry. Strong computer skills important! Must be used to a HIGH volume of orders and calls. Very fast-paced environmen...
WebPT has tripled in size over the last 12 months and is the fastest growing Electronic Medical Record (EMR) solution for private practice physical therapy clinics. Over 6,000 clinics and 35,000 members currently use WebPT to manage their patient documentation and practice management activities. We are looking for several bright, self-motivated customer support representatives that can work well i...
Customer Service Oriented Security Officers Job Label:TridentS Trident Security, an Arizona employer, is hiring for unarmed Security Officers and Gate Hosts. Customer service professionals needed for security posts at hospitals, gated communities, high rise office complexes and prestigious downtown residences. $9.50 to $12.50 per hour. As a member of our highly valued team you will be critical to...
Call center environment- you plug in and you are eon the phone- breaks are scheduled. Calls will be routed automatically as your line opens up. There is a tracking board- to track hold times, calls etc. calls are monitored and recorded randomly Must speak clearly and distinctly Must be able to talk and type Extremely casual environments- jeans t-shirts, etc. *Client will be moving to O'Hare area a...
Job Summary Keeping an Apple Store thriving requires a diverse set of leadership skills, and as an Apple Retail Manager, you're a master of them all. In the store's fast-paced, dynamic environment, you exhibit composure as you learn from each new challenge. You build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop, and get...
Job Summary Keeping an Apple Store thriving requires a diverse set of leadership skills, and as an Apple Retail Manager, you're a master of them all. In the store's fast-paced, dynamic environment, you exhibit composure as you learn from each new challenge. You build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop, and get...
Bicycle Post Inc. is seeking a Service Manager/Lead Mechanic. We are looking for a well organized person to manage the service department and perform bicycle builds and repairs. Please include your bicycle experience with resume. Bicycle Post Inc. is well known in North Carolina as a premium bicycle shop and has 2 locations in Greenville, NC....
What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excell...
Company Confidential Paramus, NJ
We are a fashion forward Global Consumer products company with offices in NY, Washington, Boston and Philadelphia. We are looking to add a Customer Service Rep to our already successful team. This is a very exciting opportunity for someone who has a proven track record as a customer service representative working in the consumer products industry. This is a full time position with a growing indust...
Summary of Position and Program: The candidate selected will be responsible to fully coordinate all current and new Senior Wellness Program activities at the JTS Northside Community Center in San Jose, Ca. The position will also develop individualized service plans and follow up for seniors in the areas of, but not limited to, health, financial and social services. Keep confidential case records o...
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