Customer Service
Customer Service Jobs
Customer Service Employment Information
Customer Service Industry Overview
Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.
The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.
Customer Service Job Market
Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.
Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.
Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.
Customer Service Salaries
Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
1000+ Customer Service jobs found on Monster.
A Kforce client, located in Phoenix, Arizona (AZ), is seeking a Consumer Loan Specialist. Description: The Investor Business Solutions team objective is to provide Investors with viable mortgage servicing solutions to align with our business strategies and operational goals. Responsibilities: Performance Penalty Management - Eliminate/reduce monetary losses associated with investor and private ser...
Company Confidential
Customer Service Representative . do you truly listen to customers and do whatever it takes to meet their needs? Unleash your forte for customer initiatives in a West suburban consumer product manufacturing company that will value what you bring to the team. This integral Customer Service role encompasses all areas of customer fulfillment in business-to-business consumer packaged goods. Customer S...
Newkirk (A DST Co.), an innovative Marketing Communications Company, is recruiting an entry-level Associate Client Services Liaison for our Retirement division. Associate Client Services Liaison provides daily internal and external client support to multiple Financial Institutions. Responsibilities are to respond to basic client inquiries, resolve routine issues, process, monitor and perform quali...
Universal Endeavors, Inc. is one of DFW's premier marketing firms looking to fill entry-level sales and marketing positions. At U.E., our objective is to increase market share and penetration of our client's new FIBEROPTIC network in targeted markets. Our direct and personable approach to marketing allows us to develop practical business solutions for our client at the local level. This job involv...
Customer Service/Marketing Coordinator Description: In house sales and customer service support utilizing a variety of programs to provide information for quotation needs, order processing, related correspondence and reporting. Maintain and coordinate marketing efforts through company website, brochures and manuals, utilizing sales contact database and various spreadsheets. Accountability: The Cus...
If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, GEICO may be the right place for you! Our Customer Service Representatives are licensed insurance professionals who delight customers every day by providing exceptional, personalized customer service. Through our industry-leading, paid training program, you will learn all about insu...
Paul Mitchell the School Las Vegas is hiring immediately for a full time Financial Aid Representative. You will assist students with enrolling into our program, processing financial aid applications and monitor students academic/attendance progress while in school. This role has a significant amount of face to face and over the phone student contact along with data entry work. This position requir...
Career Opportunity To: External Candidates From: Human Resources Date: 6/18/2013 Re: Career Opportunity for Customer CareSupervisor Florida Public Utilities Company is an Equal Opportunity Employer. Customer Care Supervisor: Full-Time Location: West Palm Beach, Florida Job Responsibilities…This position works with all levels of the local division and Customer Care Team. The incumbent acts under th...
*Ensure experience relates to that provided in job description and experience is clearly identifiable on resume* The Customer Service Representative is the focal point for quoting and administration of sales and select services to general and commercial aviation customers, aircraft manufacturers, and defense and space organizations world-wide. Position requires the individual to take ownership of...
Performance Integrity Analyst Examine and validate plan and employee performance according to established policies, procedures and mandated audit guidelines. Review membership data entry for accuracy and timeliness. Minimum Job Qualifications and Technical Competencies * 4 years high level customer service experience, equivalent combination of education and job-related experience. * Ability to und...
Job_Other_Compensation: Job Description: Start time - end time: 7:30-3:45 or 9:00-5:15p.m. (must be flexible to rotate) Total Hours Per Week: 7.75; also need Saturday availability (Sat.8:30-12:15) Attire: Business Skills Required: Word, Excel, Calculator, Outlooks, RECENT Prior Banking Experience a MUST Job Responsibilities: Exhibit professional and dependability at all times, in both manner and d...
Job_Other_Compensation: Job Description: MUST HAVE RECENT BANK TELLER EXPERIENCE! Skills Required: Word, Excel, Calculator, Outlook. Job Responsibilities: Exhibit professionalism and dependability at all times, in both manner and dress. Demonstrate effective communication skills, both oral and written. Ensure that all customers are immediately greeted and assisted in a prompt, attentive and thorou...
Come be a part of the growing success at America's #1 Independent Furniture Retailer, ROOMS TO GO! We are now seeking an Office Assistant for our Showroom in Asheville, NC. These fun, exciting and fast paced positions require good verbal and written communication skills (bilingual is a plus), a strong desire to work with the public and the ability to work a flexible retail schedule which includes...
Customer Service Shift is 7:30pm-4:00am Based in our Las Vegas office during our overnight shift, the Call Center Phone Agent will be responsible for being the “voice” of Viator.com. You will be assisting customers with all their tour needs in real time. You will also coordinate with tour operators to ensure an efficient operation for them and a memorable experience for our customers. The successf...
ABOUT THE COMPANY: The Elf on the Shelf is a family-owned Georgia-based publishing company. Starting from the ground up, the mother-daughter trio, consisting of Carol Aebersold, Chanda Bell, and Christa Pitts, has taken the publishing industry by storm – going from rejection letters to becoming a best-selling Christmas tradition that spread from word of mouth. Created in 2005, nothing has held bac...
OSP GROUP IS THE PREFERRED BRAND PORTFOLIO OF WOMEN'S APPAREL, SHOES, LINGERIE, MEN'S AND HOME PRODUCTS DEDICATED TO PLUS SIZES. Our El Paso Contact Center is located at 500 S. Mesa Hills, 79912. Please submit your resume to: epjobs@ospgroup.com The Customer Relations Supervisor is responsible for the support and development of their assigned associates. They ensure achievement of company, site an...
ABOUT THE COMPANY: The Elf on the Shelf is a family-owned Georgia-based publishing company. Starting from the ground up, the mother-daughter trio, consisting of Carol Aebersold, Chanda Bell, and Christa Pitts, has taken the publishing industry by storm – going from rejection letters to becoming a best-selling Christmas tradition that spread from word of mouth. Created in 2005, nothing has held bac...
Technical Support Representative (TSR0413) Company Description: · Magpul Industries Corp. (“Magpul”) is an innovative design and manufacturing company of firearms accessories for police, military and shooting enthusiasts. Magpul was founded in 1999 with the intent of developing a simple device to aid in the manipulation of rifle magazines while reloading under stress. The company’s name comes from...
Our client, a top software company in Tuscon has a temporary job for Fraud Analyst. The primary responsibility for this job is to summarize findings from various fraud cases and escalate to next level for more in-depth analysis. Preferred skills for the Fraud Analyst job are: A skill for identifying the behaviors and signs of fraudulent transactions or accounts with an understanding of the best wa...
Do you want to join a dynamic company and have fun? Do you have what it takes to change the way people travel the world? Here's your opportunity to join an exciting and entrepreneurial Reservations team and be part of hot and growing business. We are seeking a Reservation Sales Agent with a call center or reservations experience. The ideal candidate will need to be able to work well both alone and...
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Sample Resume for an Entry-Level Customer Service Representative
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Customer Service Interview Questions
Want to shine in your next customer service interview? Prepare and practice your answers to these common customer service interview questions.
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©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.5.0.223-211