Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 173287
1 YEAR ASSIGNMENT: Position Description: Service Desk Agent provides technical support to clients over the phone. Including hardware & software support of PC’s, password resets, and in-depth trouble shooting, supporting multiple products and mobile devices. Candidate skills REQUIRED, or verifiable education REQUIRED: · Minimum of 1 year Inbound Call Center or customer service experience trouble...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Bilingual Customer Service Representatives / Call Center Representatives - English / Spanish in Plantation, FL. Earn $9.00 per hour at these full-time, temporary and temp-to-hire positions. Work 40 hours per week, Monday - Friday, 9:00 AM to 5:00 PM. Job Des...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Account Specialists for Insurance / Medical in Bala Cynwyd, PA. Earn $16.50 per hour at these full-time, temp-to-hire positions. Work 40 hours per week. 1st and 2nd shifts are available for these positions. Shifts: 1st Shift: 9:00 AM to 6:00 PM 2nd Shift: ...
Our client is currently seeking an exceptional candidate for a Human Resources Manager job located in the northwest suburbs. In order to be considered for this role, you must have a minimum of 7 years HR Management experience, and must have background knowledge of the service industry, janitors, security guards, hospitality, and retail sectors. This is an exciting role with a fun company offering ...
We are looking to recruit an experienced individual to fill a Regional Manager of Patient Financial Services job in Chicago, IL. You must have at least 7 years’ experience in a Patient Financial Management role. Also, you must be able to demonstrate knowledge of process improvement. If you are interested in a position that has room for advancement then this is a great opportunity for you. Respons...
Ajilon is currently recruiting for a Medical Biller job in Indianapolis, IN. This opportunity requires three to five years of previous experience in medical billing and AR follow up in a hospital setting. In this role you will be processing medical claims as well as follow up and resolution of outstanding medical claims. You will also be communicating both over the phone and via email with insuran...
Ajilon is currently recruiting for a Medical AR Follow Up job in Tipton, IN. This opportunity requires two to five years of previous experience in medical AR following in a physician office setting. In this role you will be reaching out to patients and physicians to resolve outstanding medical claims. You will also be communicating both over the phone and via email with customers. Requirements of...
Ajilon is seeking a candidate to fill a Claims Call Center Representative job in the great Indianapolis, IN area. Two to four years of previous experience in the medical or insurance industry as well as call center experience. You will be using your knowledge of the medical industry to assist policy holders with inquires. This is a call center environment and great percentage of the day will be sp...
Ajilon is currently recruiting for a Medical Communication Specialist job in Indianapolis, IN. Previous experience in the health care industry is preferred however candidates with a college degree and two years of customer service experience will also be considered. Candidates will be taking calls from patients and assisting them with scheduling and answering questions related to their medical car...
Junior Recruiter job in Indianapolis, IN Ajilon Professional Staffing is currently recruiting for a Junior Recruiter job in Indianapolis, IN area. The ideal candidate will have one to three years of experience sourcing candidates through a variety of social media outlets. The position is an excellent opportunity for someone looking to start their career in the recruiting industry. In this role yo...
Customer Service Specialist job in Coral Springs, FL Please email resumes to ***** Duties: Review and enter orders into system Analyzing data and responding to customer communications timely. Resolve problems and maintain ongoing relationship with the customer. Following up on requests, reviewing rates as needed, tracking and routing shipments and orders, pre...
Customer Service job in San Diego, CA Ajilon Professional Staffing is working closely with our growing client in the pharmaceutical industry to fill a temporary to direct hire Customer Service job in San Diego, CA. This is a temporary to direct hire opportunity paying $12-$14 per hour, depending on experience. You will have daily interaction with C-Level Executives and VP’s getting great exposure...
Our client in Naperville, IL is looking to fill an Account Rep job. This is a contract position slated to last about 6 months. Compensation for this position is between $10-11/hour depending on experience. Description of the Account Rep Job: Responsible for establishing and maintaining great working relationships with assigned business accounts, serving as the main day to day contact Investigat...
Ajilon Professional is partnering with a major hospital. We are currently recruiting Certified Medical Coders for our new client’s Certified Medical Coder-Hospital job in Chicago, IL. Qualified candidates must have three years’ experience in medical coding. Evaluation and Management experience is highly desired. If you are looking for an exciting opportunity with a highly reputable company, this i...
Human Resource Generalist-Middlesex County, NJ Our client is a progressive organization in the manufacturing industry and is located in Middlesex County, New Jersey. We are actively looking for an experienced HR Generalist. The HR Generalist manages the day-to-day operations of the Human Resource office. The HR Generalist assists with the administration of the human resources policies, procedures...
To learn more, contact Charles at (334)819-0670 If you are looking at this ad then that means you are ready to make a CAREER CHANGE and find new OPPORTUNITIES. So many of our Sales Representatives were in the same situation as you and came from backgrounds such as: SALES / MILITARY / RETAIL / CUSTOMER SERVICE MANAGEMENT / COLLEGE STUDENT / BARTENDER / ATHLETES WORKING OUTDOORS / RESTAURANT BUSIN...
TruGreen® is the nation's largest and most comprehensive provider of lawn services. Headquartered in Memphis, TN, we have more than 245 branches throughout the country. Although we are national in reach and reliability, we have a small company feel as our highly trained professionals live and work in the communities they serve. As with our customers, we are committed to providing personalized att...
On Call - On Air Sales Coordinator The On-Air Sales Coordinator is responsible for coordinating and executing various sales support elements for the live show including, social media, Ask HSN, testimonial calls and Customer Picks. The On-Air Sales Coordinator will contribute to the On-Air Producer’s sales & content strategy for each show block and throughout the day. Responsibilities include but...
Job Description The IT service desk Technician will be responsible for providing email and phone support to faculty, staff and to students contacting the IT service desk at a private, non-profit online University with an awesome mission. The University currently has over 43,000 students and over 2000 faculty and staff members and is growing 30% annually. There are many opportunities for personal ...
About Us T-Mobile's IT Service Desk is the single point of contact for T-Mobile employees in need of support for IT incidents and service requests. This includes 24x7 triage, classification, prioritization and escalation aligned to ITIL best practices for Incident Management and Request Fulfillment. Contacts are handled primarily via inbound phone support and supplemented with email and web optio...

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