Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14069
Silver Creek Materials Description: Customer Service Representative Customer Service Representative Job Purpose: Serves customers by providing product and service information about our Organic soil mixes and mulches; resolving product and service problems. Customer Service Representative Job Duties: · Attracts potential customers by answering product and service questions; suggesting information a...
Randstad is currently looking for experienced and skilled Customer Service Representatives for our client in Downtown St. Paul. The position offers competitive pay and opportunity to grow with a great company. Our business is a trusted Converged Communications Solution Provider, specializing in IP telephony, data infrastructure, and data security and storage. The business has served the communicat...
Manages the departmental operations for the call center. Monitors the application of the traffic and scheduling function, including policy and procedures, operating structure, and information flow. Develops business plan for department operations. May include budget development. Ensures that staffing is efficient in order to maintain operational objectives. Develops force to load balancing strateg...
*Use this exempt job key for all states except CA. For CA, job key 31490306. Overall Purpose: Direct the work activities of employees engaged in call pattern forecasting and schedule planning to help meet business unit objectives. Key Roles and Responsibilities: Plans, directs, supervises, and evaluates work flow of employees responsible for analyzing call center trends, including call volume, cal...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with cu...
LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Leveraged Service Representative can provide you with exactly that! Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more! Our Leveraged Service Representatives are responsible for customer sales and support...
Application Support Specialist – Gaithersburg, MD or St. Paul, MN Axxis Software, a division of Oil Price Information Service (OPIS), has an opening for an Application Support Specialist. The Application Support Specialist is responsible for providing application and technical support for the Axxis Software customer base. This role is also responsible for installation / deployment support of Axxis...
Responsible for the overall development, direction, growth, and management of a strategic client relationship with DISA. Develops/cultivates senior level relationships with existing and new clients ultimately leading to a more robust relationship with consequential revenue and profit growth. Responsible for account strategy, profit and loss, plan execution, program management, lifecycle management...
LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Leveraged Service Representative can provide you with exactly that! Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more! Our Leveraged Service Representatives are responsible for customer sales and support...
At einformatics, we are adding to our team of experienced RIS and EHR Service Associates. We have an expanding client list that we need to provide with best in class service, with the best resources available. If you have considered a career in the fast growing Healthcare IT segment, we may have opportunity for you. This position is a full-time. The ideal candidate will have healthcare software ex...
Since 1987, Shared Imaging has provided healthcare facilities with flexible options to acquire CT, MRI and PET/CT equipment for interim, mobile and fixed imaging solutions. We offer systems from the industry's top manufacturers including GE, Siemens, Philips and Toshiba. Agreements vary from two weeks to four years, with the ability to modify days of service. Payment methods range from flat daily...
We are a small software company located in Garnerville NY, specializing in voice messaging applications. We are looking for someone with computer technical expertise to help support our clients with various types of issues on a part time basis. The candidate should have knowledge of computer servers, various forms of FTP and a solid background in basic computer software and operating systems. The...
Job Description: Gathers, consolidates, and analyzes data for online efforts from multiple sources such as digital-experience analytics, financial datamarts, retail operations, and call centers. Directly responsible for supporting business needs from a metrics standpoint and working with stakeholders to deliver results. Answers business questions through descriptive and predictive analytics. Overs...
Serves as the Tier 2 technical expert responsible for the monitoring, operating and managing, troubleshooting and restoring to service any of the components comprising the DISN or DRSN networks. These include data/voice communications equipment, multiplexers (such as modems, circuit switching units, data switching units, secure telephone switches and PBXs), data terminal equipment, (such as front-...
AAA Texas has immediate opportunities for motivated individuals to join one of our business units, Membership Retention Unit. We are looking for talented sales professionals and customer service representatives with the ambition, initiative, self-determination, strong work ethic, career dedication, and winning attitude. In this role you reap the benefits of a salary position + unlimited earning po...
Library / HelpDesk Specialist I - Perform technical processes where required data is acquired, validated, stored, protected, and processed. Assure data satisfies user needs. Perform Technical Writing as needed. Follow standard HelpDesk procedures. Log all HD interactions, tracks and routes problems and requests and document resolutions; All IAW MDA/MDDC HQ0147-10-R-0030 0-5 years experience at I l...
Adecco is assisting a local client in recruiting for a current Call Center Representative - Customer Service job in Tempe, AZ. This is for a Temporary/Contract opportunity. As a bilingual (Spanish) Customer Service Representative you will interact with customers via telephone to provide information, process transactions, and reply to inquiries about products and services. You will also be charged...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with cu...
SUMMARY OF RESPONSIBILITY: The Reimbursement Manager is responsible for managing the process and staff to maximize cost effective performance of the regional billing center in achieving accounts receivable financial goals. This position will ensure the delivery of quality service and results through process development, adherence to company best practices, and development of staff on a continual b...
Adecco Group is currently hiring for AML Investigative Associates for a potential temp-to-hire position in the Jacksonville, FL area. Position Details: Position: AML Investigative Associates Location: Jacksonville, Florida Pay Rate: $17.00 per hour. Job Responsibilities: -Conduct research utilizing internal and external public and private databases to compile a portfolio of information on funds tr...
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