Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 15734
Build a Career You Can Be Proud Of Xerox Services has immediate positions for Customer Service Representatives Job Fair Wednesday, July 16th 9am - 7pm Questions? Please contact Tessa at 765-778-6219 Apply in person: 2828 Enterprise Drive Anderson, IN 46013 Must pass background and drug screen Apply online: http://www.jobsatxerox.com/anderson-vin/ EOE M/ F/Disability/Vet xerox ©2014 Xerox Corporati...
STYLIST NEEDED Studio Skin of Conway is now hiring! Booth rental space available now! Experienced Stylist with clientele preferred. Must be professional & dependable. Apply in person with resume at Studio Skin 1016 Oak Street, Conway...
Company Confidential PORTERVILLE, CA, 93257
Fast paced dental office seeking front office Receptionist/ Assistant. The individual for this position must be motivated, dependable, patient-oriented, as well as team oriented. We are looking for an individual who is friendly with a positive demeanor with patients and dental office team members, has strong computer skills and ability to learn new programs. Knowledge of dentistry is a plus. If yo...
Top Outbound Phone Sales Agents earn up to $75,000 Contact us at 1-800-692-2851 or apply online! As an Outbound Vacation Sales Advisor, you will sell vacation packages to Hilton guests and Hilton Honors Members over the phone with the requirement that the family attend a Vacation Ownership preview tour for multiple property locations. You will also be responsible for maintaining individual sales a...
We currently have a career opportunity for an Account Specialist II (Health and Benefits) our Grand Rapids, MI office. Description Evaluate renewals to determine appropriateness of rates and rate components. Generate and produce client specific benefit analysis and reporting. Prepare and analyze employee benefits RFP, renewals and related data. Prepare financial histories for client RFPs. Articula...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Account Manager (Bilingual) Orange, CA; Placentia, CA Full-Time $40,000 - $55,000 Posted 7/10/2014 Reggie Panis is recruiting for this position. Email your resume to Reggie Apply Job Details Based in Central Orange County, CA, we are a growing, established and successful graphic product manufacturing company and le...
Part-Time possibility Full-Time Temporary Position for Customer Service Rep. Part-Time hours 7:30-11:00 or 2:00-6:00pm and every other Saturday 7:30-2 Full-Time hours 7:30-11:00 and 2:00-6:00pm and every other Saturday 7:30-2 Prior CSR and/or Dispatch experience a plus Drug Free work place Fax 678/881-9296 Email *****...
CUSTOMER CARE SPECIALIST Become a part of our family! Purebred Breeders, a leader in the pet industry is seeking motivated and experienced individuals to join our Customer Service team! Our exciting career opportunities are available for knowledgeable Customer Service Specialists who are looking for job satisfaction while working toward success in a team-oriented atmosphere. Our company provides p...
Description: Provider Resolution Specialist At UnitedHealth Group, we're driven to help people lead healthier lives. We're committed to reshaping the way health care works for millions. And our passion can become your best career asset. This is not just another company running just another call center. We're out to change health care for the better and that starts with every inquiry we handle from...
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. The Senior Customer Service Representative is responsible for handling all incoming Billing and Eli...
Description Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results. Requirements A successful Helpdesk T...
Come join our fast-paced, exciting work environment with real opportunity for growth! Sell batteries and accessory items to retail and commercial customers. Provide customers with solutions, perform battery tests and installations, and contribute to the overall success of the store. Must be able to lift 50 + lbs. and possess a valid driver's license (required). We provide flexible hours to accommo...
Technical Service Specialist - ( 14000559 ) Description Do you like resolving problems and dealing with people? If so, you could be our next Technical ServiceSpecialist with Manitowoc Foodservice - Cleveland*. As a Technical Service Specialist you will be responsible to provide assistance to customers and authorized service agencies by means of phone support, training seminars and written communic...
Job Summary As a Genius at the Apple Store, you maintain customersâ. trust in Apple as the skilled technical customer service expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-...
Job Summary As a Genius at the Apple Store, you maintain customersâ. trust in Apple as the skilled technical customer service expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-...
Company Confidential Beachwood, OH, 44122
Work • Earn • Grow Start a career with the largest competitive green energy retailer in North America. We’re a billion dollar company - and growing! Avg. $14.00-$20.00 hr/ paid weekly Leadership development program Opportunity for advancement (new offices require Regional Distributors) NO experience necessary Orientation & Training provided Send us your Resume Today...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Must be State certified 1-2 years experience Must be able to preform all aspects of hospital sterilization. 2nd shift Full time schedule Monday-Friday Immediate openings Must be punctual Must be very reliable...
Job Description Here’s what YOU can count on when you join KONICA MINOLTA! Worldwide, Konica Minolta is one of the top information technology companies. Our proven experience is helping customers streamline workflow, improve output and IT infrastructure, reduce costs and strengthen their commitment to environmental protection. As an employer, our goal is to partner with individuals who want a care...
Job Description Here’s what YOU can count on when you join KONICA MINOLTA! Worldwide, Konica Minolta is one of the top information technology companies. Our proven experience is helping customers streamline workflow, improve output and IT infrastructure, reduce costs and strengthen their commitment to environmental protection. As an employer, our goal is to partner with individuals who want a care...
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