Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14978
JOB DESCRIPTION Job Title: Corporate Account Administrator Department: Administration Dated/Updated: April 2014 Reports To: CFO Status: FT Supervises: 0 FLSA Status: Exempt Job Summary: The Corporate Account Administrator is responsible for providing sales data and pricing analysis to support sales management decision making for all bid requests from GOPs, IDNs, Investor Owned for Profit multi-hos...
Our client is a privately-held company that has been serving its customers since 1980. Since its inception, this company has grown into a leader in the promotional products, awards, and golf industries. Their secret is simply to provide exceptional service and uncompromising quality. Total customer satisfaction is our holy grail, and a goal we work hard to pursue day after day.Our customers - many...
Position Summary: Teachers are responsible for planning and implementing a learning environment and experiences to help young children develop socially, intellectually, physically and emotionally. They must ensure the development and safety of these children in accordance with Title 5 and Title 22 regulations, per program requirements. Teachers will be respectful of children and parents, and ensur...
Sunless Vision and Guiding Principles: Sunless is a rapidly growing entrepreneurial company dedicated to and accountable for operating within the following Vision, Mission and Values/Guiding Principles. Position Summary: The Tanbassador position is responsible for interacting with customers on behalf of Sunless, Inc. and establishing profitable relationships with new and existing customers in a sp...
Working at Spencer’s will be fun, challenging, fast-paced and rewarding. We are a motivated, energized and dynamic culture that is dedicated to supporting our team with the productive tools and efficient resources necessary to achieve our challenging objectives. Success will be shared by our team of results-driven and principled associates. Temporary Guest Services Associate Description: Summary:...
# of Positions 60 Job Type Para-professional/Support Full/Part Time Part-Time Shift Any/All Weekends Required Both Why State Farm®? Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada. This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employ...
# of Positions 30 Job Type Para-professional/Support Full/Part Time Part-Time Shift Any/All Weekends Required Both Why State Farm®? Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada. This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employ...
# of Positions 20 Job Type Para-professional/Support Full/Part Time Full-Time Shift First Weekends Required Not Required Why State Farm®? Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada. This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an...
Send Resume to: ***** Our client is currently seeking a Customer Service Specialist This is a 12 month Contract position, with a possibility to extend Job Description: Assist the team with the processing of Account Openings, Account Closings, Renewals, Conversions, Mergers and Amendments for global markets requiring documentation and regulatory approval. The candidate will complete ro...
West Corporation, located in Wausau, is looking for career oriented candidates to fill our Account Management, Inside Sales, & Customer Care positions! Why join us? We're a global company that provides account management and customer service solutions for the world's largest brands. That means professional jobs, in a professional environment with professional growth opportunities just for you. Aft...
Description: The Senior Securities Specialist is responsible for providing operational support for the securities operation function. This is a technical position and may have limited exposure to supervisor responsibilities. The functions supported by the senior specialist include account maintenance and processing, problem resolution, the reconciliation of trade related data, processing account a...
Reynolds and Reynolds is one of the top providers of premium integrated computer solutions for automobile dealerships worldwide. In business since 1866, we continue to grow and provide cutting-edge solutions for all aspects of dealerships. Reynolds and Reynolds prides itself in its award-winning recognition for customer service. As a Customer Service Representative, you will interact with both int...
Immediate Inbound Call Center Positions now available in Wallingford, CT! Randstad Staffing is seeking professional candidates with the following qualifications: Energetic and positive phone presence Can - do attitude Prior experience in a call center helpful but not mandatory Bi-lingual candidates are a plus Working hours: Monday & Tuesdays from 8:00am - 1:00pm and/or 5:00pm - 9:00pm NEXT TRAININ...
Description: In this position you will be trained as a licensed financial professional in our Customer Value Center. Becoming a Senior Life Product Specialist can be a springboard to a successful career with Prudential, a world leader in financial services. As a Senior Life Product Specialist, you will provide advanced service and support to Prudential's clients and distribution partners. Your key...
Company Confidential Atlanta, GA, 30328
Customer Service Rep. Fluent Bilingual Spanish/English skills required Fast-Paced, team oriented call center adding to their team! Monday to Friday (11:30 – 8:00pm) Candidates should have experience with Auto Insurance and high volume call support. Call Center experience is a plus! For additional details on the opening and for immediate resume review please submit your resume. Thank you!...
Client Service Representative August 16, 2013 - September 22, 2013 Location: Salt Lake City, UT Salary Range: $12-DOE Exempt/Non-Exempt: Non-Exempt Benefits: Not eligible for benefits- Employment Type: Part Time Mon-Fri 5 pm to 10 pm Department: Administrative Description: The client service representative will assist and support our after hours operation. Ideal candidates must be detail oriented...
Reynolds and Reynolds is one of the top providers of premium integrated computer solutions for automobile dealerships worldwide. In business since 1866, we continue to grow and provide cutting-edge solutions for all aspects of dealerships. Our Customer Consultant position involves establishing a working relationship with 30-40 customers across the U.S. and becoming the primary contact point for th...
Kemper Home Service Companies, a Division of Kemper Corporation, is home to approximately 400 employees in the St. Louis, Westport area. We specialize in providing individuals with life insurance policies as well as specific property damage insurance, and support over 3,000 insurance agents in 21 states that deliver a high level of personalized service. We are looking for bilingual candidates to f...
Patient Care Coordinator- Providing Excellent Customer Service Job Label:CONHEAR-PCC (Olympia, WA) Customer service professionals will find an excellent opportunity to help more people stay connected to the sounds they love as a Patient Care Coordinator (PCC) for Connect Hearing in Olympia, WA. Enjoy a dynamic office environment where the work is varied and interesting with no two days alike as yo...
LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Leveraged Service Representative can provide you with exactly that! Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more! Our Leveraged Service Representatives are responsible for customer sales and support...
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