Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13561
Join our Team! Room Attendant Job Summary: Here’s your opportunity to “Work on the bright side®”! La Quinta Inns & Suites®, a leader in the hospitality industry, is searching for an individual who has an eye for cleanliness and takes pride in what they do. This position is primarily responsible for cleaning public areas, guest rooms and bathrooms. Other duties include stocking supply carts, room d...
The Medical Care Coordinator reviews records and compile reports for use by Registered Nurses providing care management to member population • Provide reports and monitor member outcomes in accordance with established procedures • Communicate with all medical care personnel providers, employers, health insurance companies and members in order to determine member level of care and appropriate commu...
Seymour of Sycamore, a leader in the aerosol industry, is searching for “entry level” Customer Service Representatives that are upbeat, willing to go out of their way for each customer and deliver exceptional service with each customer interaction. If you are looking to work in a family-like atmosphere, this is the place for you. The Customer Service Representatives communicate via inbound and out...
Hudson, 44236
Customer Service/Help Desk Looking for a fun, friendly, casual place to work? Come grow with us! LeafFilter is seeking a Customer Service/Help Desk Associate to provide support to our growing midsized, multi-state company that is headquartered in Hudson Ohio. Duties include: Answering multi-line phones for service requests, Tracking, Data Entry, Filing and other administrative duties Requirements:...
Lake Havasu City, 86403
A great opportunity with a winning salon with a great attitude. If you are looking to grow a business, we are looking for a high energy stylist. Our booth rent is $100 per week and this includes back bar, towels and wax Please call Laural for your confidential interview. Hair Cartel 928-486-8775...
LEASING AGENT/Office. Full or Part-time. Must be friendly, outgoing, enjoy customer service. Exp. helpful, must be available afternoons . Mail resume & references to P.O. Box 124, Mt. Pleasant 48804-0124...
CUSTOMER SERVICE SPECIALIST The Spokesman-Review has an immediate opening for a part-time Customer Service Specialist in our Circulation Support Department. Must be flexible to work between the hours of 6am-12:00pm Saturday and Sunday and be flexible to work between the hours of 1:00-5:00pm Monday -Friday. If you have customer service experience, are an accurate and fast typist, have computer expe...
Come join the hardest working, not-for-profit health plan in California and help deliver our mission to ensure all Californians have access to high-quality health care at an affordable price. Blue Shield of California was founded in 1939 by a group of physicians who believed that everyone should be able to afford a visit to their doctor. More than 70 years later, Blue Shield now serves 3.3 million...
House Parents Needed The Bair Foundation is currently seeking Live-In House Parents for their Amarillo Boys/Girls Group Home to help provide a safe, homelike environment for teens. Beautiful Home, Utilities, 24/7 Support and Guidance, and Reimbursement Provided. Call 806-355-3882....
Description: You want more challenge. You want more opportunity. You're looking for that chance to connect more with the customers you support. UnitedHealth Group Customer Care Centers are home to a team focused on identifying and exceeding our customer's expectations by building strong relationships. We're always finding ways to improve our service experience and need thoughtful and considerate p...
Are you looking for a Full time or even Part-time job now? Carenet is hiring for our Northwest side location in San Antonio Texas! *Hiring immediately for our evening shifts, from 2pm-11pm & our Overnight shifts, from 11pm- 8am. Huge opportunity to pick up additional hours as well! Our Care Coordinators are responsible for managing a high volume of service requests from providers and members. As a...
*IMMEDIATE HIRE* - Marketing / Account Management / Customer Service Superior Management Solutions is one of the LEADING marketing firms providing exceptional service to large corporations in the Saint Paul area. We recently expanded to our NEW OFFICE and are looking to fill positions in multiple departments. These positions are ENTRY LEVEL to begin with RAPID advancement. OPPORTUNITY: 
 Whether y...
The Customer Care Representative, Retail is responsible for providing customer service support for the Husqvarna Retail Customer Channel. The position will respond to inbound calls from business clients and offer solutions to inquiries or concerns about Husqvarna products and services. Essential duties of the position include: Working directly with both internal and external customers via telephon...
Come be a part of the growing success at Harbor Linen, A Bed Bath & Beyond Company! Summary: Coordinates all aspects of customer service throughout the sales process by performing the following duties. Duties and Responsibilities.include the following. Other duties may be assigned. Checks inquiries regarding item availability and clarifies order details. Provides support to Account Executives. Ass...
Open interview Day! No Appointment Necessary! Thursday, July 24, 2014 ∑ 12:00 pm - 8 pm Related collection, telemarketing, sales experience a plus! Must possess a High School Diploma or GED Please apply online prior to attending open interview at www.windhampros.com Located at 380 Main Street (Route 97) Salem, NH 03079 800-969-0059 Windham Professionals is an Equal Opportunity / Affirmative Action...
Customer Service Representative Inside Sales Representative Positions available in Southampton PA & Tullytown PA Paid Vacations Paid Training Competitive Compensation 401K Match Health/Vision/Dental Benefi ts Much More 650 Knowles Avenue Southampton, PA 18966 Best Location of Event: of Bucks Winner for 2013 Rated #1 Heating Oil Company in PA for 2013 JOB FAIR July 24 & 26 SATURDAY 7/26/14 10am-12p...
Description: You want more challenge. You want more opportunity. You want more reasons to head in to work every day. We want more people like you. UnitedHealth Group Customer Care Centers are home to a team that lives and breathes restless. We're still finding ways to outdo what we did yesterday. And that's what makes us one of the fastest growing businesses in the country and the world. Now it's...
Retail Photo Lab – Customer Service, Graphics Technician & other positions A busy retail photo company on the Upper Westside is hiring new associates of all levels. Any candidate will require strong work ethics, measurable knowledge in photography/imaging, and applicable field experiences in retail environment. If you can prove you would be a valuable part of our team, you’ll be presented with a p...
Due to continued growth and opportunity, Clearview Sign, a division of Dahl Automotive, is looking to hire additional Team Member in our West Salem facility. This team member will be responsible for the installation of vinyl/signs and running large format printers and laminators and other sign-making equipment. Our candidate will need to have computer proficiency, the ability to multi-task and wil...
CUSTOMER SERVICE REPRESENTATIVE Snyder Industries, Inc. a manufacturer of plastic tanks and storage containers, has an opening for a Customer Service Representative; performing various customer service follow-up functions, includes writing and entering orders, designated filing, preparing designated reports and other administrative duties for our product lines. Knowledge/Skills: PC Skills, communi...

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