Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 188133
Sr. Customer Support Specialist • This is a 24/7 Call Center and must be open to working any shift. • Hiring Manager prefers candidates that are Bilingual in Spanish and/or French Canadian. • Must have 2 years plus experience in a Call Center position with a Technical background. • This role is working in a Call Center to support end users with applications, smart phones, tablets, laptops. • ...
Company Confidential Traverse City, MI, 49684
DOG CARE SPECIALIST with exc. insight in dog behavior, min. 3 years customer service and office management exp. Self motivated with much ambition & strong attention to detail. Email resume to: ***** This job listing brought to you by The Traverse City Record Eagle...
Customer service representative needed for growing medical business. We offer a competitive salary and generous benefit package. Please send a resume with references to: CustomerService @api-pt.com This job listing brought to you by The Traverse City Record Eagle...
We are seeking a IT Network & Controls Specialist in Pennington, AL This entry level position is responsible for providing resident continuing services for a Pulp and Paper Customer located near Butler, AL. Equipment responsibilities include 7 DaVinci Systems with multiple CD Controls. This is a Three-man account with support for outages. Responsibilities – Perform Preventative, Corrective and ...
Description: Don't miss out on the perfect career move. Apply today - we have training classes starting soon designed to set you up for success! If you share our all-in approach to excellence, you're going to be amazed at the things we're doing here at OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. ...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applic...
Responsible for handling all customer contacts with courtesy, professionalism and respect and documents all contacts and forwards the information to the Tier 1 Specialist or Tier 2 agent, as appropriate, for timely resolution. KEY RESPONSIBILITIES: Receive inbound calls, email, web forms and voice mail Provide help desk support for mobile technology (trouble shooting, activations, refills) Doc...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
About Us Titan Distributors, Inc is a fast paced online distributor of US made and imported products ranging from fitness equipment to farm and light construction products. We offer consumers a lower price alternative, with high level customer service. Close control of expenses and hard work has allowed us to maintain a consistent double digit growth rate annually. Responsibilities • Answer inq...
ENTRY LEVEL - Marketing / Advertising / Public Relations Get your foot-in-the-door and come and grow with our young expanding firm. No experience is necessary. WE WILL TRAIN! What Matters Most To You In Your Next Position? - Opportunity for Advancement? - Continual Growth and Development? - Comprehensive Training and Mentoring? We are looking for Competitive Individuals to fill Entry Level ...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applic...
OUR COMPANY Revenue Management Solutions LLC is a growing Oklahoma-based technology company that is a leading provider of Health Care receivables processing services. Our proprietary solutions tailored to the Heath Care and Financial verticals streamlines and eliminate the manual processes related to receivables posting and reconciliation related to the Revenue Cycle for Health Care providers. We...
Customer Care Professional Primary Duties, Responsibilities and Requirements: · Responsible for all customer inquiries and questions · Provide excellent customer service at all times · Follow up to customer inquiries by taking specific action in a timely manner · Troubleshoot equipment and system problems · Exercise retention efforts when appropriate · Identify customers who are comparison-...
Reynolds and Reynolds is one of the top providers of premium integrated computer solutions for automobile dealerships worldwide. In business since 1866, we continue to grow and provide cutting-edge solutions for all aspects of dealerships. The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smo...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applic...
Apple Vacations, America's favorite vacation company, has a part time Airport Representative position available at the at the Minneapolist/ St. Paul airport.This position is responsible for greeting clients, assisting with check-in to ensure a smooth and worry-free start to their vacation while providing high visibility and outstanding customer service at all times. Shifts generally last 3-4 hours...

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