Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 174544
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. SUMMARY: This position is responsible for building and maint...
Super Duper Publications is searching for a Technical Support Specialist to provide external and internal technical support. External support includes diagnosing and resolving technical problems for customers via telephone or electronically. These problems may include printing, installation, emailing, account management, and operating systems. Internal support roles include software testing, facil...
We are currently seeking entry level Technical Customer Care Specialists for our Dallas, TX Center of Excellence. Benefits: Training pay at $9.00/hr (5 weeks or until graduation of training) Pay increase after training from $11-$12/hr with possible monthly bonus’ (depending on technical experience) Responsibilities: Receive inbound calls and make outbound calls on behalf of our brand-name cli...
Operations Supervisor Responsible for the tactical operations, service delivery, staff development and oversight, training and implementation of standard operating procedures including best practices. This position is situated in our Dallas office; this may not be virtual. Job Duties Maintain working environment conducive to teamwork: · Create an environment that provides daily learning experi...
Currently we are seeking an ambitious, energetic individual to support our Houston, TX office as an Account Coordinator. This position is perfect for those who thrive on managing multiple accounts and tasks while providing world-class customer service support to our outside sales force. In addition to being an excellent support for our sales force, we are seeking a candidate with strong business a...
Technical Customer Service Representative RSI Video Technologies Vadnais Heights, MN Our Company RSI Video Technologies develops innovative, wireless, self-powered security solutions for commercial, residential and government customers. Our patented security products are installed across the world in Europe, Africa, North America, Asia and Australia. Founded in 2000, RSI Video Technologies ha...
POSITION PROFILE The Delivery and Installation Driver, Supply Chain, is responsible for the delivery, pick-up, relocation, and installation of office equipment. Position requires basic operator training of the equipment delivered to the customer. The Delivery and Installation Driver must meet all delivery safety standards and requires Federal Department of Transportation (DOT) compliance. JOB DU...
Overview: Responsible for cleaning buildings, removing debris, and keeping areas neat and tidy. Vacuums and buffs floors, shampoos carpets, empties trash receptacles, and replace lining of trash cans. Responsibilities: Sweep and mop floors. Clean buildings by emptying trash, sweeping, and cleaning surfaces. Clean and disinfect laboratory equipment. Sterilize patients' rooms. Monitor buildin...
Company Confidential Brooklyn, NY, 11221
We are an established Pawn Shop looking for a motivated, creative, friendly, business and sales-minded individuals who wants to learn the business and grow with our company. This is a unique opportunity to be part of a team and directly interact with customers. Job responsibilities: -Responding to customer inquiries -Following up with customers -Buying/Pawning customers items -Evaluating Gold...
Job Description: Fashion E-Commerce Customer Service Specialist. The ideal Customer Service Specialist would be a self-motivated individual with the ability to provide superior customer service. It is highly preferred that this individual has a ?can-do? attitude and displays enthusiasm and a strong sense of commitment and quality service when communicating with customers. The ideal candidate woul...
Job Description: Ideally looking for a candidate that has some legal knowledge and customer service. Customer Service Representative- Taking inbound calls from clients. Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving service problems. Customer Service Representative Job Duties: Attracts potential customers by answering serv...
Job Description: Job Responsibilities: General order processing including material allocation and production scheduling Coordination between sales/customers and operations Selling price control and audit Shipment arrangement and tracking Invoice/Billing document posting, filing and mailing Sales order analysis and reports on business outlook and operation performance review Carrier/forward...
Job Description: Our client is looking for Customer Service oriented individuals who enjoy working with people in a fast paced, exciting environment. Duties include welcoming guests, and promoting their product, explanation of functions of the games and actively assisting with promotional campaigns, while using relationship-building skills to act effectively as a liaison between casino guests an...
Manpower is recruiting for Customer Service Agents in the Kohler, Wisconsin area. The responsibility of a CSA is to provide customer service assistance to internal and external customers. They must have a pleasant phone demeanor and fully proficient in all the Microsoft products. Consideration will be given to persons who have a solid background in customer service as well as administrative roles....
Experis, formerly Manpower Professional, is seeking a Customer Service Representative for a permanent position located in Seguin, Texas. Responsibilities will be: Performs various customer service functions including answering phones, computer order entry, expediting/tracking parts orders, customer assistance in determining correct service parts required and technical support. Expedites parts o...
SMS is a leading business development firm serving small to medium sized business throughout North America. Everyday we help companies achieve their goals by analysis and implementation of winning business strategies. We are seeking energetic individuals with good phone presentation skills to join our team as a Business Coordinator. The Business Coordinator is the initial contact with a prospecti...
MAXIMUS MARKETING IS SEEKING ENTRY LEVEL CANDIDATES FOR MANAGEMENT-IN-TRAINING PROGRAM!!! ***We are NOT a telemarketing firm! No stuffy office environment!*** Where do you see yourself in 10 years? Five years? Next year? Do you believe in working hard to play harder? Maximus Marketing is is looking to immediately hire self-motivated, positive and passionate candidates to develop into managers ...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...
Do you want to be part of a services company with both a proven record of success and planned growth? TriNet is a leading provider of a comprehensive human resources solution for small to medium-sized businesses. We enhance business productivity as a human resources partner, managing HR so clients can focus on operating and growing their core business. Our HR solution includes payroll processing, ...

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