Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 172048
Retail Sales and Customer Service Associates Storefront and Online We are looking for friendly and motivated individuals who want to help our customers experience all the RC fun that is out there! Associates will be: Professional and friendly in all interactions. Focused on increasing sales and customer retention through promotions, merchandising and excellent service. Able to efficiently as...
Peninsula Service is a non-profit agency with the mission to provide job training and employment opportunities to adults with disabilities. This position is with our All Shred document destruction program. POSITION DESCRIPTION DRIVER/CUSTOMER SERVICE REPRESENTATIVE All Shred Document Destruction GENERAL SUMMARY: Manage customer accounts and ensure that customers are satisfied with company’s se...
SecureAlert in Salt Lake City, Utah, is seeking customer service representatives for our Monitoring Center. The Monitoring Center Customer Service Representative plays a critical role in the success of the company. As a CSR of the Monitoring Center you will assist officers nationwide. The Monitoring Center is opened 7 days a week, 24 hours a day, and 365 days a year. Full time shifts available A...
Fidelity Investments is seeking professional individuals in our Westlake, TX site with a strong interest in learning financial services and the employee benefits industry (401k/403b, pension, and health & insurance). In this role, you will be a part of a dynamic and rewarding industry while helping our customers maximize their benefits plans. You will communicate with our customers, resolve their ...
Mughal and Associates Corporate Recruitment is seeking an Account Executive to work for our client, a high-profile Fortune 500 firm. This role has the option of being located in the following cities: Miami, Atlanta, or Wayne, PA. If you’re an experience Account Executive looking to further establish your career with a large, innovative and affluent firm, then this opportunity is for you. Our clie...
Responsibilities include a wide variety of semi-routine inside sales support activities in the customer service and sales functions. Will develop new prospects and maintain contact with frequent customers to sell technical products and services. Qualified Candidates will have: 3 years' experience in customer service with some exposure to inside sales Ability to respond to customer inquiries by ...
Position Description: Hiring temporary, bi-lingual (Spanish)work-at-home agents to work with Teleflora At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 70 years. All of our floral arrangements are professionally arranged by a local florist using only the freshest flowers available, and each gift is personally delivered in a vase - in most ...
MTM/BridgeForce is seeking motivated and driven Customer Service Representatives for our call center! Competitive pay plus incentive plan Full Benefits including 15 days PTO & 8 Paid Holidays Requirements: 6 months customer service experience Excellent communication skills Minimum 30 WPM typing speed We will be conducting walk in interviews on Tuesday 09/23 and Wednesday 09/24 from 10:0...
Position Description: The purpose of these positions is to act as the front line contact by answering all Consumer calls. Each interaction with our consumers should be used to reinforce Teleflora’s commitment to superior Customer Service. Job Responsibilities: Accept orders by phone and enter them into the computer system. Accept general requests for information on products, shipping, pricing,...
This position is responsible for meeting overall operational and financial goals and for the growth of existing programs through consistent delivery of operational performance excellence. This includes providing input to client and internal interactions related to strategic planning, service delivery, profitability and providing account direction to support achievement of short, medium and long-te...
The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process. In this position, you will travel approximately 80% of the time and you will typically be given at least 1 month advance no...
SMS is a leading business development firm serving small to medium sized business throughout North America. Everyday we help companies achieve their goals by analysis and implementation of winning business strategies. We are seeking energetic individuals with good phone presentation skills to join our team as a Business Coordinator. The Business Coordinator is the initial contact with a prospecti...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Client Relationship Manager San Francisco, CA Full-Time $80,000 - $110,000 Apply Apply Client Relationship Manager San Francisco, CA Full-Time $80,000 - $110,000 Apply Job Details If you are a Client Relationship Manager with digital advertising experience, please read on! Top Reasons to Work w...
A local leading organization is currently seeking an experienced Logistics Coordinator in Canton, Ohio. This would be part-time position approximately 25 hours per week. If you meet the qualifications listed below – Apply Now! Responsibilities include but are not limited to: • Answer phone and obtain information from suppliers, customers and/or carriers on transportation needs. • Manually creat...
Ajilon is seeking a candidate to fill a Health Coach job in the greater Indianapolis, IN area. A four year degree in a health related field such as Public Health or Exercise Science is required for this position. In this role you will be working with members/patients over the phone to assist them in setting and achieving their personal goals. Regular communication with patient will be critical por...
Service Desk Analyst Our client is a global provider of world class information technology services. This position will be located in the Irving, Texas area. The Service Desk Analyst position is a contract to hire position, and the hours will be 9 a.m. to 6 p.m. Monday through Friday. The Service Desk Analyst is the end user's advocate, and as such, provides exceptional customer service and assu...
The Contact Center for Enterprise Holdings, EAN Services, LLC currently has several openings for full-time Work From Home Rental Reservation Representatives . Enterprise Holdings is the parent company of multi-billion dollar brands Enterprise Rent-A-Car, Alamo Rent-A-Car, and National Car Rental. Employees working from home as Rental Reservation Representatives will be handling inbound calls from ...
Santa Photo Set Looking for Manager, Assistant Manager and Helpers. Must be customer oriented and enjoy working with children. Good attention to detail. No prior experience is required, but helpful. We train all employees. We offer flexible scheduling perfect for high school or college students, retirees, stay at home moms/dads/guardians,or anyone looking to make some extra holiday money. Duti...
After 20 years, Hays Companies continues to be one of the fastest growing privately owned full service brokerage firms in the U.S. We provide services in all major risk management and insurance coverage disciplines, employee benefits and retirement planning for businesses of all sizes. We strive to be the premier insurance brokerage, focused on building client partnerships. Our structure and entre...
DescriptionDirectBuy is an international company that enables its members to avoid traditional markup and purchase an unprecedented selection of quality merchandise at unparalleled prices at our exclusive members-only showrooms. The primary job of a Product Specialist is to ensure customers receive timely, accurate and knowledgeable information about product selection in the area of assigned spec...

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