Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14756
Location: San Francisco Airport Merch Hourly Rate (if applicable): Summary: The Retail Operations Manager I position is a junior level manager of a store with low sales volume and routine operations, and is responsible for directing and supervising management associates in support of the General Manager. This position is also responsible for focusing on store level operational and personnel perfor...
Company Confidential Tulsa, OK, 74104
Insurance/CSR/Agent Property and Casualty agency seeking full time position. Some experience helpful, but not necessary. High school diploma required, college a plus. Basic math and computer knowledge a must. Effective communication skills required. Fast paced environment. Must have a reliable work history. Non-smoking environment. 25K to start and would increase after license. Benefits/vacation....
Call center near the airport is seeking in-bound telephone customer support representatives. Duties include responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders and preparing reports. Position requires typing speed of 30 wpm and Windows testing. Background check will be conducted. You must have a High School Diploma or GED. You must be flexi...
CALL CENTER REPRESENTATIVES ABR Employment Services is now hiring full-time Call Canter Representatives! Paid Training $10.50/hour! Varying 1st and 2nd Shifts Monday – Friday After training, pay increases to $12/hour with full company benefits and a $250 bonus if sales goals are met! After 90 days of employment you’ll receive another $250 bonus if sales goals are met! After 6 months you’ll receive...
Available Position: Technical Quality Analyst Location:Carle Place, New York office Company Overview: BPA Quality is the world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. Our activities are focused on maximizing the potential of the vital contact between an organization and its customer through Contact Centers. The core of our business is providing Remo...
Company: Siemens Medical Solutions USA, Inc. Division: SMS - Customer Solutions Group Location: IN - Indianapolis Req ID: 134118 Position Title: Clinical Application Specialist 3 (Angio/Cardiac) Experience Level: Mid Level Education Required: Technical Degree/Certification Travel Required: Yes Company Description: Siemens’ Healthcare Sector is one of the world's largest suppliers to the healthcare...
Client Service Associate Brokerage Opportunity Client Service Associate Client Service Associate Large downtown Brokerage Firm is seeking a Temp to Perm Client Service Associate. SUMMARY OF RESPONSIBILITIES Under moderate supervision assists Financial Advisor with the maintenance of customers accounts and performs a wide variety of administrative support duties. MAJOR DUTIES Maintains accurate cus...
We have multiple Call Center / Customer Service opportunities with a well-established and reputable company in Nassau County Responsibilities: - Must be able to work in a heavy inbound/outbound call center with a professional and courteous manner - Solve member inquiries and concerns in a professional manner - Must be able to build relationships with customers by providing fast and credible servic...
Help Desk Specialist - Your IT skills are needed just about anywhere. But is it where you want to go? Imagine working part time for one of the nation's most respected companies. Making a strategic contribution. Receiving the rewards and recognition you deserve. As a help desk representative, you will take incoming calls from external customers regarding technical issues. Must ask probing questions...
Do you have what it takes to join our winning team? Because we're looking for top-notch employees at WIN. WIN is the term we like to use because it captures our spirit, our brand, and our passionate business approach (it's also our stock ticker symbol). WIN also encompasses our work family - the real winners - who embody this philosophy. Windstream is the FORTUNE 500 provider of choice for data, v...
Do you have what it takes to join our winning team? Because we're looking for top-notch employees at WIN. WIN is the term we like to use because it captures our spirit, our brand, and our passionate business approach (it's also our stock ticker symbol). WIN also encompasses our work family - the real winners - who embody this philosophy. Windstream is the FORTUNE 500 provider of choice for data, v...
*Please note that this position follows an initial Union job bidding process* Essential Job Functions 1. Install, repair, support outside plant facilities generally used to provide residential and business services. Support and promote products and services generally purchased and used by residential customers. These products and services may include but are not limited to: Voice Services Data Ser...
Job Summary - Provide installation and repair service to Windstream customers - Climb telephone poles and use ladders to provide service - Interpret work drawings and instructions, complete paper and HHT work - Work with other communication groups to provide service as needed - Sell and promote WINDSTREAM products and services - Ability to work scheduled tour, overtime, callouts, standby and late...
Company: Siemens Medical Solutions USA, Inc. Division: SMS - Customer Solutions Group Location: OH - Cleveland Req ID: 134124 Position Title: Clinical Application Specialist 4 (Angio/Cardiac) Experience Level: Senior Level Education Required: Technical Degree/Certification Travel Required: Yes Company Description: Siemens’ Healthcare Sector is one of the world's largest suppliers to the healthcare...
Do you have what it takes to join our winning team? Because we're looking for top-notch employees at WIN. WIN is the term we like to use because it captures our spirit, our brand, and our passionate business approach (it's also our stock ticker symbol). WIN also encompasses our work family - the real winners - who embody this philosophy. Windstream is the FORTUNE 500 provider of choice for data, v...
Do you have what it takes to join our winning team? Because we're looking for top-notch employees at WIN. WIN is the term we like to use because it captures our spirit, our brand, and our passionate business approach (it's also our stock ticker symbol). WIN also encompasses our work family - the real winners - who embody this philosophy. Windstream is the FORTUNE 500 provider of choice for data, v...
Manpower has a rewarding career opportunity within a renowned regional non-profit helping people gain control of their finances and achieve financial wellness. You will be assisting both Spanish and English speaking clients that are in need of debt management services. The working hours are Monday through Friday, 8:30am to 5:00pm, $12 to $14 per hour to start. Responsibilities include: Entering cl...
Do you have what it takes to join our winning team? Because we're looking for top-notch employees at WIN. WIN is the term we like to use because it captures our spirit, our brand, and our passionate business approach (it's also our stock ticker symbol). WIN also encompasses our work family - the real winners - who embody this philosophy. Windstream is the FORTUNE 500 provider of choice for data, v...
Install, repair, support, and promote products and services generally purchased and used by residential and business customers. These products and services may include but are not limited to: Voice Services, Data Services, Video Services. Perform other work as business needs demand including but not limited to install, repair, and support outside plant facilities generally used to provide resident...
Do you have what it takes to join our winning team? Because we're looking for top-notch employees at WIN. WIN is the term we like to use because it captures our spirit, our brand, and our passionate business approach (it's also our stock ticker symbol). WIN also encompasses our work family - the real winners - who embody this philosophy. Windstream is the FORTUNE 500 provider of choice for data, v...
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