Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13731
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Responsibilities With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with Verizon. Here, you’ll harness your impressive multi-tasking and tech-savy skills to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more. Answering a high volume of custo...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Responsibilities With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with Verizon. Here, you’ll harness your impressive multi-tasking and tech-savy skills to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more. Answering a high volume of custo...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Position Description: We are currently searching for Inside Sales Coordinators to join our fast-paced team located in Morris Plains, NJ. You must be an enthusiastic, driven professional who is looking to work hard, have fun, and gain valuable experience in the business world. *You must be willing to work a flexible schedule that could include some nights and/or weekends.* Hours of Operation: Monda...
Position Description: We are currently searching for Inside Sales Coordinators to join our fast-paced team located in Morris Plains, NJ. You must be an enthusiastic, driven professional who is looking to work hard, have fun, and gain valuable experience in the business world. *You must be willing to work a flexible schedule that could include some nights and/or weekends.* Hours of Operation: Monda...
Position Description: Weichert Workforce Mobility in Downers Grove, IL is hiring a Client Service Director in our Mobility Solutions business unit. This position, reporting directly to the Vice President, Operations is ideal for someone with a background in global mobility operations and account management. The Client Service Director is responsible for delivery of Assignment Management products a...
Company Confidential Panama City, 32405
newtoday.jpg Install/Maint/Repair ª CUST. SERVICE REPS ª MASTER TECHNICIANS ª AUTO SALES EXCELLENT WAGES + BENEFITS PACKAGE APPLY AT 2533 E. 15TH ST. OR EMAIL ***** Web ID#: 34292968 Text FL92968 to 56654...
Company Confidential Prescott, 86301
$500 END OF TERM BONUS The Best Western Premier Grand Canyon Squire Inn is hosting a career fair at: Best Western Prescottonian, (1317 E. Gurley St., Prescott, AZ 86301) August 12, 2014, 1:00pm to 3:00pm. We are seeking Guest Room Attendants $8.25/hr for inexperienced & $9.00/hr for exp'd. We offer housing, & one free meal per day. To be eligible for the $500 bonus you must complete the term betwe...
Odessa, 79762
General Looking for a career? SAM'S CLUB IS HIRING! X Tire Technicians X Cart Attendants Associates Benefits include: Health, Dental, 401K, stock options and yearly bonus opportunity. Pay DOE. Must be able to pass background and drug test. Apply in person 4230 JBS Pkwy or online at walmart.com...
BATHER/KENNEL HELP must be able to work weekends. Apply at Proud Land. No Phone Calls....
Shell Gas Station now hiring. Apply at/or mail resume to 1800 Boston Ave, Longmont, CO 80501...
Twinsburg, 44087
Fast Paced Technical Support Call Center in Twinsburg seeks Customer Service Representatives for Part Time work 28 hours per week. Available hours Monday - Friday that range in various shifts from 9:00 a.m. to 9:00 p.m. and Saturday - Sunday 9:00 a.m. to 9:00 pm. One weekend day per week is required. Introductory rate is $9.25+/hour based on experience, and abilities. Qualifications include: Engli...
Mercantile Bank is now hiring in your area! If you are looking for a fast-paced, challenging position in a financial setting, we have the job for you! We are looking for customer service and operational focused individuals in our Alma, Mt. Pleasant, and Ithaca areas. Visit our website at www.mercbank.com for more information and how to apply for our Full and Part-Time positions! EOE M/F DV...
Company Confidential COLUMBUS, OH, 43215
CUSTOMER RELATIONS REP START IMMEDIATELY FULL TIME, TRAINING PROVIDED AVERAGE $18-20 avg. per hr. Call 614-388-9264 This listing brought to you by The Columbus Dispatch and www.columbusjobs.com/monster....
Company Confidential PERRYSBURG, OH, 43697
INDUSTRIAL DISTRIBUTION FULL TIME CUSTOMER SERVICE M-F 8 TO 5 Salary based on experience Send resume to: PO Box 863, Toledo, Oh 43697-0863 by 8/18/14...
We're seeking enthusiastic, career-oriented individuals to join our winning team with one of the fastest growing Texas-owned and operated banks! We are hiring for locations throughout the Austin area, including our new location at Hill Country Galleria - OPENING SOON! The IBC Teller will provide prompt, efficient and friendly services; process transactions for various types of accounts including c...

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