Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 175046
The Customer Service Rep will be responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services. Duties include: Processing routine to complex transactions on-line Researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representatives. Cross-sel...
Internet ⁄ BDC Sales Coordinator Hennessy has been the most respected name in the Georgia automotive business for 48 years! JOB DESCRIPTION: Internet Sales ⁄ BDC Sales Coordinators are needed to help us maintain and increase our unprecedented growth. These individuals will spend the work day on the telephone and computer. The ideal candidate will be a people-person, energetic and professional. T...
WE ARE HIRING INTERNET SALES ASSOCIATES Bi-lingual are encouraged to apply! Work for the #1 Automotive Group in Winston-Salem. Great compensation and benefits package! TOP Hourly Plus Bonus! This position could be your stepping stone into Sales or Sales Management! Lots of room for advancement! Bob King Automotive Group is one of the Southeast's most reputable dealerships! This is a great oppor...
WE ARE LOOKING FOR INTERNET SALES ASSOCIATES Bi-lingual are encouraged to apply! Work for the #1 Automotive Group in Winston-Salem. Great compensation and benefits package! TOP Hourly Plus Bonus! This position could be your stepping stone into Sales or Sales Management! Lots of room for advancement! Bob King Automotive Group is one of the Southeast's most reputable dealerships! This is a gre...
Join our Team! Front Desk Sales and Service Representative (FDSR) Job Summary: Here’s your opportunity to “Work on the bright side®”! La Quinta Inns & Suites®, a leader in the hospitality industry, is seeking a Front Desk Sales Representative who is outgoing, professional and energetic to be the first person who greets our guests when they arrive at our hotel. This position is responsible for pr...
To be considered for this position, you must apply ONLY at our website at http://www.211tampabay.org/who-we-are/careers/. All job description, hours, pay, and benefits information is at the link above. CHARITABLE DESIGNATION 2-1-1 Tampa Bay Cares, Inc. is a 501(c)3 organization as determined by the Internal Revenue Service. Gifts are tax-deductible. A copy of the official registration and finan...
Position Description: Hiring temporary, bi-lingual (Spanish)work-at-home agents to work with Teleflora At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 70 years. All of our floral arrangements are professionally arranged by a local florist using only the freshest flowers available, and each gift is personally delivered in a vase - in most ...
Customer Service Representative Lincare, leading national respiratory company seeks friendly, attentive Customer Service Representative. Phone skills that provide warm customer interactions a must. Maintain patient files, process doctors' orders, manage computer data & filing. Growth opportunities are excellent. Drug-free workplace. Send resume to ***** EOE First Publishe...
Company Confidential Enid, OK, 73701
Retail Come Grow With Us! Dollar General is a national discount retailer with over 11,000 stores employing more than 94,000 people. We offer the challenge and growth opportunities you desire. We are seeking an energetic & hands-on team player to fill an important role at our store in the Enid area. We are hiring Store Manager Candidates! If you are looking for a fulfilling career with competitive ...
WE'RE HIRING! Our dealership is offering a $1,000 Employment Bonus for a people-oriented person that can easily multi-task by assisting in greeting our service customers, listen to their description of the problems or service needed, & prepare a computer generated repair order. Applicants must also be very proficient in keyboarding and telephone skills. This is a full-time position that includes a...
Digital Media Strategist The Digital Media Strategist is a key function in the Planning team in building media plans, sales decks, participate in RFP brainstorms and creating advertising packages to meet Sales and Client KPIs. This individual will identify digital products, recommend the media mix, and provide success metrics to Sales post campaign launch. This role requires a high attention to d...
Are you ready to work with some of the most prestigious clients in the Financial Services industry? SS&C Technologies, Inc. is a leader in the delivery of investment and financial management software and leading global provider of on-and-off shore fund administration services to the Hedge Fund and Institutional Financial Services Investment industry. Founded in 1986, SS&C has offices around the wo...
Red Spot Interactive provides a software and services platform that connects advertising and small business operations to generate peak ROI performance across the entire business. Red Spot’s success recently earned spot #554 on the Inc. 5000 fastest growing companies list in 2013. Join our rapidly growing team and grow personally and professionally as Red Spot Interactive changes the way local bu...
Company Confidential South Bend, IN
Expanding at a tremendous rate, Xtra Mile Marketing Solutions specializes in marketing and ad campaigns for some of the biggest names in Fortune 500. We are looking for enthusiastic, career minded, self-motivated individuals for the Customer Service, Management, and Marketing Representative positions to work in a professional marketing environment. Extensive management opportunities are availabl...
Family Support Specialist(s) 2 Immediate positions available to identify, recruit and work directly with a designated caseload of students linked with the Erie County Department of Social Services. For a full description visit our website: www.ccwny.org or forward resume with Job #201494 to: Catholic Charities, 741 Delaware Ave, Buffalo, NY 14209. EOE/M/F This job listing brought to you by The Ni...
RESTAURANT Cashiers & Keno Attendant Full/part time, days and nights. Apply in person Tue-Fri. only. Twin Oaks Restaurant 100 Sabra St, Cranston, R.I. 02910...
About the Company Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 149,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies opera...
Now Hiring!!! Full Time Collectors We are Expanding and We Need You!Related collection, telemarketing, sales experience a plus! Must possess a high school diploma or GED. Please apply on-line at:Please apply on-line at: www.windhampros.com Located at: 380 Main St., Salem, NH 03079 AND 600 West Cummings Park, Suite 4650 Woburn, MA 01810 Windham Professionals is an Equal Opportunity / Affirmative Ac...
PAID TRAINING - ADVANCEMENT - NEW CAREERS JOB DESCRIPTION Customer Service Reps, Sales Representative, Customer Service Advisers, Sales Rep, Customer Service Care, Customer Service, Sales Adviser, Customer Service, Sales Representative, Customer Service DMG Company is a customer service and event marketing firm based in Providence, RI. DMG Company has recently made plans to expand its team on a...
Full time sales representative position available! We are currently accepting applications for a sales representative to work as part of our team. Sales representatives will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy sales industry. We are seeking candidates that are outgoing, personable & comfortable working in a compet...

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