Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12531
Established Sarasota countertop company seeking an experienced, career minded individual to schedule templates and installs. Must know South West Florida area. Must have experience in scheduling / dispatching for a construction company. Must know MS office (Word, Excel, Outlook) Must be able to multitask in a fast paced environment. Great opportunity for the right person. Please e-mail resume with...
At Philip Pelusi Salons, we are a “Cut Above the Rest”. We are Western Pennsylvania’s premier provider of styling services for hair and skin products and we are currently seeking stylists that want to take their career to that next level. We provide one of the industry’s most comprehensive training programs and offer opportunities for career advancement along with excellent pay and comprehensive b...
We are Western Pennsylvania's premier retail provider of styling services and our own hair and skin care products. We are currently seeking proven candidates with exceptional management, sales, and customer service skills to join our Guest Services team. Our company is recognized for its professional work environment and opportunities for career advancement, and our employees are the driving force...
Summary The Fiber Customer Support Analyst will serve as the initial point of contact for provisioning and/or maintenance customer inquiries concerning their fiber based voice, data and/or video services. Responsibilities Duties may include, but are not limited to, the following: Answer incoming calls from customers with order inquiry and/or trouble reports. Provide customers with order status, se...
Summary The Fiber Customer Support Analyst will serve as the initial point of contact for provisioning and/or maintenance customer inquiries concerning their fiber based voice, data and/or video services. Responsibilities Duties may include, but are not limited to, the following: Answer incoming calls from customers with order inquiry and/or trouble reports. Provide customers with order status, se...
Responsibilities This position is for a supervisor in the Hampton Fiber Solution Center, supporting FTTP. The center handles technical support, provisioning and maintenance functions for FTTP. The candidate will be responsible for evaluating the expertise of the Customer Support Analyst with regard to customer service skills, desktop, and network trouble shooting skills, use of FTTP systems, and F...
Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employ...
Tired of retail? Join our winning team - We are growing!!!! ChaseSource LP *Take Business to Business calls* BE PREPARED TO INTERVIEW FOR A GREAT OPPORTUNITY!! Interviews are currently underway! Temp to perm opportunity! Yes, We Offer Benefits!!! - Medical - Discount Vision / Dental - Paid Holidays - Paid time off - Work-from-home (some restrictions apply) Job Description: Location: Austin, TX Nor...
Inside Sales Representative – Healthcare Location: Akron, OH Category: Inside Sales Reports to: Inside Sales Representative reports to the Director and Supervisor, Inside Sales & Customer Service Major Responsibility: Attaining sales growth objectives for assigned books of business. RESPONSIBILITIES: General Duties • Take and make phone calls • Respond to voice messages, emails, and postal corresp...
Inside Sales Representative – Healthcare Location: Akron, OH Category: Inside Sales Reports to: Inside Sales Representative reports to the Director and Supervisor, Inside Sales & Customer Service Major Responsibility: Attaining sales growth objectives for assigned books of business. RESPONSIBILITIES: General Duties • Take and make phone calls • Respond to voice messages, emails, and postal corresp...
Inside Sales Representative – Healthcare Location: Akron, OH Category: Inside Sales Reports to: Inside Sales Representative reports to the Director and Supervisor, Inside Sales & Customer Service Major Responsibility: Attaining sales growth objectives for assigned books of business. RESPONSIBILITIES: General Duties • Take and make phone calls • Respond to voice messages, emails, and postal corresp...
Inside Sales Representative – Healthcare Location: Akron, OH Category: Inside Sales Reports to: Inside Sales Representative reports to the Director and Supervisor, Inside Sales & Customer Service Major Responsibility: Attaining sales growth objectives for assigned books of business. RESPONSIBILITIES: General Duties • Take and make phone calls • Respond to voice messages, emails, and postal corresp...
Inside Sales Representative – Healthcare Location: Akron, OH Category: Inside Sales Reports to: Inside Sales Representative reports to the Director and Supervisor, Inside Sales & Customer Service Major Responsibility: Attaining sales growth objectives for assigned books of business. RESPONSIBILITIES: General Duties • Take and make phone calls • Respond to voice messages, emails, and postal corresp...
Inside Sales Representative – Healthcare Location: Akron, OH Category: Inside Sales Reports to: Inside Sales Representative reports to the Director and Supervisor, Inside Sales & Customer Service Major Responsibility: Attaining sales growth objectives for assigned books of business. RESPONSIBILITIES: General Duties • Take and make phone calls • Respond to voice messages, emails, and postal corresp...
1st Choice is seeking a Bi-Lingual Receptionist to work with our client in Montgomery County, Maryland. The Bi-lingual Receptionist will manage all incoming calls from multiple telephone lines. The receptionist will be responsible for greeting visitors. The Bi-Lingual Receptionist is tasked with the responsibility of deciphering the needs of walk-in customers and phone inquiries, having been train...
Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employ...
United Rentals, the largest equipment rental company in the world, is offering an excellent opportunity for a Equipment Associate ready to grow their career with the leader in the industry. To continue our tremendous success and unparalleled growth, we are searching for qualified and ambitious individuals to perform a variety of manual tasks to ensure smooth branch operation. The primary objective...
Premier Safety & Service Inc. is a major regional industrial safety distributor headquartered in Oakdale, PA. Our highly trained and experienced staff represents the leading manufacturers in the safety industry with the most technologically advanced products available. Premier Safety & Service, Inc. currently has a career opportunity for a Customer Service Representative. This individual will be r...
United Rentals, the largest equipment rental company in the world, is offering an excellent opportunity for a Equipment Associate ready to grow their career with the leader in the industry. To continue our tremendous success and unparalleled growth, we are searching for qualified and ambitious individuals to perform a variety of manual tasks to ensure smooth branch operation. The primary objective...
In Office Reservation Sales Associate 5.12.14 class Company Location Department Job Description Starwood Hotels & Resort Worldwide Inc, Customer Contact Centers Be a member of a world class organization - jump start your career with us! Who we are: In many cases, our Customer Contact Centers are the first contact guests have with one of our 1000 hotels. Our associates' interactions with guests are...
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Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Is customer service a hard job?
I'm 19 years old and this is my first ever job & it's at CVS Pharmacy so I'm assuming it's going to be an entry level job. I'm getting orientation training. Basically, I'm confused as to what do I ...
Do you think I should apply for a customer service job using an engineering resume?
Hi yahoo, I am looking to get a customer service or any kind of full time position right now for atleast a month or 2. But I have an engineering degree and the only resume I have is an electrical eng...

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