Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 168062
Responsibilities: Manage a team of call center agents (approximately 30 and growing) Motivate and encourage agents through positive communication and feedback Monitor queue's and track productivity Responsible for "on the floor" activities and must assist agents with call issues and auditing of calls Analysis of daily, weekly and monthly production such as number of contacts, letters sent, pa...
Are you looking to start a career in a rewarding position that offers career advancement? Afni is now hiring for entry level customer service and sales positions. As a Customer Service or Sales Representative, you will be part of our call center team focused on helping customers while providing an exceptional customer experience. As part of the application process, you will take an assessment and...
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our rema...
ENTRY LEVEL MARKETING /​ MANAGEMENT /​ ADVERTISING /​ PUBLIC RELATIONS /​ CUSTOMER SERVICE /​ EVENT PLANNING & COORDINATION /​ HUMAN RESOURCES /​ SALES ASSOCIATES /​ ACCOUNT MANAGERS ALL POSITIONS AVAILABLE! APPLY TODAY! VM Solutions maintains a top notch portfolio of high end clientele along with some of the top retail clients in the country.​ We focus on developing and executing advertising ...
TempForce, a locally and woman-owned staffing service in Edina, is seeking a Customer Service Representative with a MN Property and Causality Insurance Producer’s License for a dynamic Plymouth organization. This is a temp to hire opportunity working a 40-hour work week between the hours of 9:00 am and 7:00 pm Mon-Friday. Seeking empathetic and caring individuals to take calls from people who have...
TempForce, a locally and woman-owned staffing service, is seeking Inbound Customer Service Representatives in Burnsville for a fun company that offers a great work culture and fabulous incentives. The role involves receiving inbound customer product orders and upselling items. Training schedule of 1-2 weeks is 9:00 am to 5:00 pm and then regular work schedule is 2:30 pm to 11:00 pm with some weeke...
Sales Service Representative Qualifications: Previous sales/service experience in the Healthcare industry preferred. Strong verbal communication and presentation skills a must. Fastidious attention to detail in written communication. Reliable car and willingness to drive distances. Responsibilities:  Assist Area Manager and Account Manager in managing business within existing practices by ...
Are you looking to start a sales career in a rewarding position that offers career advancement? Afni is now hiring entry-level sales positions. As a Customer Sales Representative, you will use your customer service and sales abilities to help customers find and purchase products and services. In this inside sales role, you will be part of Afni’s call center team making a difference every day. You ...
POSITION SUMMARY Under minimal supervision, the Sr. Implementation Specialist performs CRM solution installations and user training onsite at our automotive dealership client locations; Meets or exceeds customer satisfaction and service level agreements and company goals and expectations. PRIMARY DUTIES Installs CRM application at customer locations within established guidelines; Customizes sof...
PERSONNEL WANTED LOOKING TO STAFF NEW AND EXISTING DEALERSHIPS NO EXPERIENCE NECESSARY! DELANEY AUTOMOTIVE GROUP IS ONE OF THE MOST PROGRESSIVE AND HIGHEST PAYING AUTO DEALERS WE NEED 10+ HIGHLY MOTIVATED PEOPLE TO INTERVIEW FOR FLOOR AND INTERNET SALES POSITIONS. WE HAVE CONTRACTED WITH THE NATION’S #1 SALES TRAINING COMPANY TO OFFER YOU THE TRAINING AND CONFIDENCE YOU’LL NEED TO BE ...
Previous inpatient coding experience in large acute care facility CCS and RHIT or RHIA required. This position is responsible for providing technical coding support for all the facilities within the healthcare system. The coding coordinator is responsible for providing coding expertise to all coding specialists during concurrent coding process to ensure coding accuracy. **Must have CCS, RHIT, or ...
POSITION SUMMARY Under minimal supervision, the CRM Installer performs on schedule CRM solution installations and user training onsite at client locations; Meets or exceeds customer satisfaction and service level agreements and company goals and expectations. PRIMARY DUTIES Installs CRM application at customer locations within established guidelines; Customizes software settings to meet custome...
Are you a motivated individual looking for a sales career without the hassle of cold-calling? At GEICO, our stellar reputation and creative marketing campaigns will have customers calling you for their insurance needs! We're looking for driven, sales savvy candidates who are interested in a career with outstanding growth and earnings potential. After completing our industry-leading, paid sales t...
Skyline Marketing Group, Inc. is one of the leading marketing and advertising firms in Oklahoma. We have recently expanded into Tulsa and are looking to fill entry level positions in management, marketing, advertising, sales and customer service. We are focusing on building our event marketing divisions. Huge clients have hired us to increase consumer awareness and generate new revenue to build th...
The Patient Service Representative position is a part-time position that often leads to full-time. Schedule will vary between 8 am - 8 pm weekly. Flexibility is required. The primary objective of the Patient Services Representatives are to resolve patient billing complaints. A qualified applicant would possess excellent customer service skills, courteous telephone demeanor, and professional conve...
DYNAMIC Company looking for people oriented individuals who want to embark on a new career path! Home grown Buffalo Business is looking for energetic employees who are ready to thrive in their new career! We are looking for individuals who are goal oriented and are able to achieve daily financial goals compliantly, while maintaining a customer first mentality. Work Schedule: Monday-Friday 1:30p...
Teleperformance is the Global Leader in Customer Relationship Management and we are offering an exciting opportunity to work for a worldwide leader in retail fashion. Do you have the drive, determination and commitment to make your customers buy and enjoy more services than they knew were available - making the customer service experience truly an extraordinary one, one that they will tell others ...
This position is located in our KY, London facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures ...
This position is located in our KY, Corbin facility GENERAL SUMMARY: (Scope, Summary and Impact of Job) The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well def...
This position is located in our UT, Sandy facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures a...

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