Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14272
Verity Recruiting has partnered with a Consulting Services Organization to provide 15 Client Services Representatives for a 90 -120 day contract beginning middle of July to assist the company with a ramp up of client service inquiries. Interviews with the the agency will be July 28- August 8, Interview with client August 15 - August 18. Class to start on 8-25-14 if selected. Must be able to pass d...
Retail Office Associates Full-Time and Part-Time Career Opportunities Welcome to Bob’s! Would you like to have a rewarding career? At Bob’s Discount Furniture, we have fun, we love what we do and it shows in our expansive growth! Our Retail Office Associates are the cornerstones of Bob’s success. Retail Office Associates treat our customers in a cordial, respectful manner and are champions of the...
Do you enjoy meeting new people while helping local charities receive household donations? If yes, then we want you! Savers, Inc is looking for Customer Service Ambassadors in Savage, Columbia Heights, Austin, Elk River, Richfield, White Bear, Robbinsdale, and Apple Valley to receive household donations at its Donation Drop Spots. Your work will helps local charities receive unrestricted funds fro...
*IMMEDIATE HIRE* - Marketing / Account Management / Customer Service Superior Management Solutions is one of the LEADING marketing firms providing exceptional service to large corporations in the Saint Paul area. We recently expanded to our NEW OFFICE and are looking to fill positions in multiple departments. These positions are ENTRY LEVEL to begin with RAPID advancement. OPPORTUNITY: 
 Whether y...
A fashion-forward apparel company is looking for a Customer Service Representative to interact with customers, salespeople and other company departments to ensure customer needs are met and to handle and resolve customer service issues with specific emphasis on international wholesale customers. ESSENTIAL FUNCTIONS - MUST BE PROFICIENT IN SPANISH AND ENGLISH (READ, WRITE, AND SPEAK). - Answer inco...
Call Center Representative Job Purpose: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. Duties: Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring an...
Overall Purpose: Support roll-out of Ethernet access to cell sites nationwide. Roles & Responsibilities: 1) Order and track Ethernet Circuits which are complex and require a high degree of accuracy and quality. 2) Create orders using USRP-FR and GIOM and tracked via spreadsheet and SOTS. 3) Meticulously report on orders issued, order tracking and issue trouble tickets and work with IT Teams for re...
Full time representative position available! We are currently accepting applications from candidates with a customer service background for an entry level representative to work as part of our team. Entry Level representatives will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy, customer oriented industry. We are seeking can...
* Please read this entire ad and do not apply unless you meet the minimum requirements. Applicants that do not meet the minimum requirements will be discarded. Candidates that have the most success in this role come from national retail brands. Historically, retail businesses such as Victoria Secret, The Gap, Starbucks, Departments stores, and entertainment businesses like Universal Studios have t...
* Please read this entire ad and do not apply unless you meet the minimum requirements. Applicants that do not meet the minimum requirements will be discarded. Candidates that have the most success in this role come from national retail brands. Historically, retail businesses such as Victoria Secret, The Gap, Starbucks, Departments stores, and entertainment businesses like Universal Studios have t...
-Beyond Laser Tag: Your Indoor War - Hard Knocks is the nation's first indoor combat simulation arenas open for entertainment, corporate team building and law enforcement training. Featuring 30,000 square feet of urban-themed combat arenas and Florida's largest, most advanced gaming lounge. Far beyond laser tag our brand of combat is perfect for recreation, corporate team building, bachelor partie...
Manpower has immediate part time positions available with a national non-profit organization that is truly making a difference in the lives of people touched by cancer. The mission for this organization is centered on saving lives. What's great about the position is that it provides you with the flexibility that most people desire. This position is a long term opportunity with pay increases the mo...
Do you have great customer service skills, a knack for sales and are looking for a challenge to assist in operating a self-storage property? If that's you, we want to talk to you! We are looking for full-time applicants to operate and assist in operating at a self-storage property in Fontana. Prior storage experience NOT necessary. If you have food service or hospitality experience, that's a plus....
JOB SUMMARY: This individual provides professional employment and training related services and activities to public assistance recipients through the Promise Jobs program. Conducts intakes, interviews customers, and gathers, analyzes, and records information required to maintain accurate case files. Evaluates and interprets customer’s vocational/educational potential through aptitude and/or psych...
C3 CAREER EXPO Saturday, July 26 9am to 2pm 5215 Wiley Post Way Salt Lake City, UT 84106 IMMEDIATE OPENINGS Inbound Customer Service Representative $16.50 Per hour APPLY IN PERSON AT THE CAREER EXPO. APPLY ONLINE AT www.jobs.c3connect.com CALL US AT 801-656-6459 C3 is an established leader in outsourced customer management solutions and our future is expanding all the time! Ready to LOVE what you...
Customer Service Representatives Put your customer service expertise to work with one of the nation's top business apparel providers. Your mission will be to assist the employees at various companies and municipalities select their corporate apparel. Qualified candidates will enjoy providing exceptional customer service in a personalized and efficient manner. Seasonal positions. Top performers may...
EOS CCA, a nation-wide accounts receivable company with global reach, is looking for highly motivated, professional individuals to join our world-wide team. Located in Rochester New York, our Collections Call Center is seeking collectors to contact consumers via mail and/or phone in an attempt to collect on an overdue debt owed to our clients. During the process collectors must be able to answer c...
Solution Coordinator Assist Solution Specialist in converting customer opportunities into shipments Work with customers via phone/email to respond to quote requests, follow up on quotes, direct tracking requests to tracking team and answering other customer questions Assist in locating capacity for spot shipments through searching for closest units, calling available units and working with our int...
Position Description: *Various shifts open including nights/weekends* SUMMARY Represent Cardtronics via telephone customer service by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIESIncludes the following, other duties may be assigned: Diagnose and resolve technical and non-technical issues associated with a range of ATM (Automated Teller Machines) located throughout the Unit...
We're WOW! Internet, Cable and Phone and we are one of the nation's leading competitive providers of Internet, cable television, and phone services. We started out in 1996 delivering cable TV service in Illinois, Michigan, Ohio and Indiana and have since added the services that our customers need. Today we offer digital cable, HDTV, whole home DVRs, high-speed Internet, and local and long-distance...
Sponsored results
Find Your Next Dream Job With Life Reimagined. Find Out More.
lifereimagined.aarp.org
Learn About Small Business Call Center Software, Jobs, Training & More.
votesocial.net/CallCenters
Positions Open in OR. Hiring Now - Apply Today!
CustomerService.Jobs2Careers.com
Over 483 Local Jobs Now Hiring In Your Area. $18-$87/Hr - Apply Today!
Jobs.Quick-com

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.4.35.42-218
eTrustLogo