Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 175063
Title: Mortgage File Review Jobs in Tempe, AZ Summary: This Mortgage File Review job entails reviewing residential mortgage loan paperwork and auditing for errors and discrepancies. The Mortgage File Review job duties include: - Reviewing and auditing residential mortgage paperwork. - Documenting any issues or discrepancies that may arise. - Working in a high volume and fast paced environmen...
ATTENTION! CALLING ALL ENTRY LEVEL HR PROFESSIONALS! Right now, Ajilon Professional Staffing has a contract position available for a HR Assistant Job in south St. Louis, MO. The HR Assistant Job Responsibilities: • Assist with full cycle recruiting process to meet the various staffing goals across all levels within multiple business units • Work with hiring managers and interview teams to ensur...
Ajilon is currently recruiting for a Medical Biller job in Indianapolis, IN. This opportunity requires three to five years of previous experience in medical billing and AR follow up in a hospital setting. In this role you will be processing medical claims as well as follow up and resolution of outstanding medical claims. You will also be communicating both over the phone and via email with insuran...
The Reprographics Associate is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations. Responsibilities include processing reprographics requests, doing finishing work and basic equipment troubleshooting. Job Responsibilities: Complete large numbers of reprographics requests for black/white and color photocopies. Operate production printers and...
Job Description Job Title Customer Care Representative Job Purpose Job Summary: The Customer Service Rep will be responsible for professional and challenging client services tasks to ensure client support. You will also maintain client satisfaction to avoid issues, prompt resolution of problems, and develop relationships with customers through visits and telephone calls. Job Responsibilities...
Position Description: Are you a team player who aspires to do more with your career? Are you looking for 'more' than just administrative work? Do you want to manage client accounts but would rather not work in a call center or sales role? Do you have experience building and maintaining relationships with existing clientele or have experience in a consultative customer service environment? Are you...
Position Description: Customer Care Coordinator - Bilingual Omron Automation and Safety is looking for an energetic and focused Bilingual Customer Care Coordinator in Hoffman Estates, IL for organizing and maintaining customer accounts of Omron customers. The responsibilities of this position include support of internal & external customers through data entry, email & telephone communications. ...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management , patient com...
Ajilon is currently recruiting for a Medical Communication Specialist job in Indianapolis, IN. Previous experience in the health care industry is preferred however candidates with a college degree and two years of customer service experience will also be considered. Candidates will be taking calls from patients and assisting them with scheduling and answering questions related to their medical car...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management , patient com...
Description: Don't wait to apply - we have training classes starting soon that are designed to set you up for success! You want more challenge. You want more opportunity. You're looking for that chance to connect more with the customers you support. UnitedHealth Group Customer Care Centers are home to a team focused on identifying and exceeding our customer's expectations by building strong ...
Job Description Job Title Customer Service Representative (Card) 12. Job Purpose FULL-TIME (40 hours a week) The schedule for this position will be: Weekdays 2:00 pm to 10:30 pm , Saturday and Sunday shifts required 2:00 pm to 10:30 pm. 12% shift differential will apply to applicable evening hours and all weekend hours! 6% language differential on all hours for bilingual (Spanish/English) ...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that giv...
The Reprographics Associate is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations. Responsibilities include processing reprographics requests, doing finishing work and basic equipment troubleshooting. Job Responsibilities: Complete large numbers of reprographics requests for black/white and color photocopies. Operate production printers and...
CUSTOMER SERVICE Job Description Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Determines status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc. May schedule field service repair calls. Handles requests for additional company materials. Maintains re...
If you are looking at this ad then that means you are ready to make a CAREER CHANGE and find new OPPORTUNITIES. So many of our Sales Representatives were in the same situation as you and came from backgrounds such as: SALES / MILITARY / RETAIL / CUSTOMER SERVICE MANAGEMENT / COLLEGE STUDENT / BARTENDER / ATHLETES WORKING OUTDOORS / RESTAURANT BUSINESS As a fast-growing LEADER in the service indu...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that giv...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that giv...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...

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