Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 188810
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Infinity Advertising Solutions is taking off the runway and looking for individuals to come on board! We have a proven track record in sales and marketing, which has made us able to expand so rapidly and left us with plenty of CAREER opportunities! YOU know you have the skills and mind set to become a part of our fast paced team... APPLY NOW! Infinity is a business solutions company that is racin...
Join the World’s Largest Car Rental Company as a Branch Manager Trainee! As a Branch Manager Trainee, you are responsible for driving your own career, we just provide the fuel! Each year, many talented people join Hertz, and the best become future Branch Managers of our Hertz Local Edition branches. Our program provides hands-on training in: sales, operations, customer service, finance & accounti...
SPANISH SPEAKING AGENTS: Fast Paced Technical Support Call Center in Twinsburg seeking Bi-lingual Spanish /English Customer Service Representatives for either Full Time or Part Time work. Available to work Monday - Friday from 12:30 p.m. to 9:00 p.m. and Saturday - Sunday 12:30 p.m. to 9:00 pm. Or Part Time Monday - Friday from 4:00 p.m. to 9:00 p.m. and Saturday - Sunday 12:30 p.m. to 9:00 p...
Career Showcase is a Job Fair Company that specializes in Customer Service, Marketing, Sales, Retail, Financial Services and many others. We partner with many fortune 500 companies to help them find the best talent the market has to offer. Companies come to our fairs to interview and hire the BEST of the BEST professionals, account executives and managers. Our fairs are open to recent college gra...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Part Time Customer Service: Fast Paced Technical Support Call Center in Twinsburg seeks Customer Service Representatives for Part Time work 28 hours per week. Available hours Monday - Friday that range in various shifts from 9:00 a.m. to 9:00 p.m. and Saturday - Sunday 9:00 a.m. to 9:00 pm. One weekend day per week is required. Introductory rate is $ 9.25+/hour based on experience, and abiliti...
CALL CENTER REPRESENTATIVE For almost 25 years, IMG has provided high quality global medical insurance benefits and developed a reputation of excellence and leadership in the international medical insurance market. With around-the-clock medical management services, multilingual claims administrators and highly trained customer service professionals, IMG is confident in its ability to provide the ...
O'Reilly Auto Parts has 57 straight years of continuous growth and over 68,000 team members at more than 4,200 stores and 27 distribution centers in 42 states. We are determined to be the industry leader in the auto parts industry and believe that our team members are the most important asset in our business. Each store is staffed with "Professional Parts People" who have made the commitment to d...
Enjoy talking with people and customer service? Freeman Marketing, one of New Jersey's fastest growing privately owned and operated marketing agencies, is looking to fill ENTRY-LEVEL sales and marketing positions. Our agency provides sales and client acquisition for Fortune 500 clients. This job involves in-person customer sales interaction in big brand name retailers. Customer service, sales, mar...
Sterling Healthcare Services is a multi-site, industry-leading laboratory that offers a consolidated approach to toxicology by providing information through blood, urine, oral fluid, and hair analysis. We combine connectivity solutions and office protocols that allow our clients to have access to the right test and right information at the right time. We have laboratories in Arizona, Colorado, Mas...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...
Requirements: License/Certification/Education: Normally requires Bachelor’s Degree in related medical or biotechnological field w/1-3 years of applicable experience Job Description: Addresses and evaluates internal and external client inquiries, concerns, and trends. Serves as client liaison for all medical, technical, sales, and support services. Documents client documentation and patient reco...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Phlebotomist with a required three years experience as a patient service technician/phlebotomist. Must exhibit strong ...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...
Requirements: Our requirements include: · High school diploma or equivalent, as well as Phlebotomy certification (where required) from an accredited agency · Completion of an approved phlebotomy training course (or equivalent) · Valid driver’s license with clean driving record · Minimum of 2 years of experience as a patient service technician/phlebotomist · Proficiency in the following: blood col...

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.4.60.60-317
eTrustLogo