Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13969
Inventory Takers Needed in Boston · $9.50/hr to start · No Experience Necessary · Paid Training · Promotion Opportunities · Flexible Part-Time Hours · EEO Employer/Vet/Disabled https://rgisllc.taleo.net/careersection/rgis+external+career+section/jobdetail.ftl?lang=en&job=11307...
Are you a talented, highly motivated Customer Support Engineer with strong leadership and a desire to join and grow in a team that is creating real-time, near real-time and highly available software for the Smart Grid in the Energy Industry! Then energize your career as a Customer Support Engineer with Alstom Grid Network Management Solutions in Redmond WA! ALSTOM Grid – Network Management Solutio...
Job Purpose: Serves customers by completing account transactions. Duties: * Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services. * Records transact...
JOB DESCRIPTION: Under the supervision of the Clinic Manager provide an array of continuity of services assistance and support, including the targeted case management and rehabilitative services, to persons with mental illness or intellectual and developmental disabilities. Responsible for identifying the nature of the presenting problems and specific services, support the needs of individuals, pl...
Working At Aetna - the Value To You What does it mean to work at Aetna? A lot. From programs and benefits that support your financial, physical and emotional health to opportunities to build your knowledge and expand your career, the company makes working here a valuable experience in many ways. POSITION SUMMARY Handles customer service inquiries and problems via telephone, internet or written cor...
Order Entry Production/Scrap Entry Invoicing Communication with customers Coordination with production and shipping departments Upkeep of customer and product database Typing quotations to customers General office work Foundry specific software is used for most tasks Knowledge of Word and Excel necessary Knowledge of Crystal Reports helpful but not necessary...
Full or part time. Duties: Answers inbound calls from client/group members and providers. Maintains knowledge of health claims, coding and processing guidelines. Maintains knowledge of all plan designs, PPO, indemnity plans. Meets and maintains high quality standards and production standards. Continuously monitors claims turn-around time and backlog Investigates and reviews claims to ensure proper...
A well-known client is seeking an experienced and enthusiastic Phone Sales/ Telemarketer in Irvington. As a Telemarketing Associate you will be responsible for making outbound calls to cold leads, prospects and customers, introducing new services, scheduling appointments and generating leads to drive new business for the Agency. The pay rate for this position is $14.00 an hour. In addition to appl...
Job Summary: Responsible for ensuring that the overall car rental flow in the lot is as efficient and seamless as possible, including monitoring the car lot supply, movement and cleanliness, receiving and inputing car ready tickets, and processing vehicles upgrades, exchanges, and Express rentals. RESPONSIBILITIES/ESSENTIAL FUNCTIONS: Monitor car lot supply, movement and cleanliness; maintain adeq...
Under general supervision, responsible for full scope training curriculum development to equip call center employees in supporting LG Home Entertainment products (TV, Blu Ray, Audio, etc). Trainer will develop corresponding resource materials, web reference materials, process guides, and comprehensive assessments. Responsible for listening to and evaluating customer service calls for the purpose o...
Your Challenge Follow up on service activity and keep appropriate personnel informed. Reconcile invoices with service report data and authorize payments. Enter service activity in SAP system. Escalate vendor issues to the center manager when necessary, maintain vendor relations with a high degree of customer satisfaction. Manage vendor accounts to payment terms for Philips Multi-Vendor and report/...
WE ARE GROWING OUR TEAM! Strong customer service required! Manpower, a global leader in the Staffing Industry, is currently interviewing for a Staffing Consultant for our Troy, OH office. Qualified candidates must have a high energy level and be able to multi-task. Candidates must have previous customer service experience. Our Staffing Consultants are responsible for delivering high quality servic...
Commerce Finance located at 3106 W. Woodlawn Ave, San Antonio, TX, has an opening for a CSR. Duties are as posted below. FT benefits include Health, Dental, Vac, Sick, Profit Sharing, Life and Long Term Disability. Opportunity to advance. Receive payment for fees, loans and assessments issued by the organization (including verifies amount due as shown on statement against payment offered; gives co...
About Aramark Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FOR...
Play a vital role in the customer banking experience at Chase! As part of JPMorgan Chase, a leading global financial services firm, Chase has over 5,000 locations where our Tellers are the first and most frequent point of contact with our customers. Through face-to-face interactions with customers, you will have the opportunity to provide top-notch customer service by handling financial transactio...
Company Confidential Melville, NY, 11747
Commercial Collections seeks F/T: Commercial Agency Experience. Must be assertive, professional and computer literate. Heavy phones, Excellent opportunity for right party. Spanish speaking A+. Salary/Commission/Benefits. Email resume with salary requirements to *****...
CareFlite is the only nonprofit fully integrated medical transportation company serving North Central Texas. Customer Service Representative PRIMARY FUNCTION: This position has primary responsibility for assisting in the administration of all aspects of the membership program in Right CAD as well as supporting the Membership Program Manager, Membership Office Supervisor and Membership Coordinators...
Gracecom Communications, an exciting growing seasoned communications companyis currently expanding and looking to hire afulltimeCustomer Service Representative/lite bookkeeping. We are looking for someone with an over the top positive attitude and excellent communication skills to represent how much we care about attending to our customer’s needs. Candidates should have experience with or have the...
INSURANCE AGENT – CSR Brosky Insurance Agency, Inc – 49 years and counting! We are seeking an experienced insurance agent to fill a commercial CSR position. Position is full-time – 37 hours per week, Monday - Friday Qualified Candidate: - Must be a self-motivated individual - Have excellent communication skills - Efficient, Courteous and customer service oriented - Must have product knowledge - Po...
A very well established and industry leading company looking for dedicated and stable persons to fill an open position within the company. This ENTRY LEVEL position requires a hard-working and devoted person with outstanding work ethics who is looking to put their time in and grow within our company. Please do not apply if you are looking for a part time or in-between job. There is a training peri...
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