Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14601
OVERVIEW The Audi Service Advisor sells and schedules needed service work in the service department. The Audi Service Advisor must deal with the customer needs relating to the service or repair of their Audi vehicles while ensuring each customer is treated as an individual, with care and respect.  Demonstrates honesty with customers while showing empathy for their problems and concerns.  Communi...
Arbour Health System currently has Intake Coordinator positions available, located in Boston’s Jamaica Plain area. We are currently seeking a candidate with a background in behavioral health, healthcare or experience with Call Center/Intake/Admissions. This is an opportunity for current Mental Health Associates or college students pursuing a degree in Healthcare/Hospital Administration. This is a...
-Solve Customer problems over the phone software installation, networking, etc) -Provide support to internal/external sales personnel, resellers, and end user customers -Set up and maintain data bases for customers and resellers in back office systems -Accomplish tasks without considerable direction and/or supervision Required skills: -Proficiency with Microsoft Excel, Microsoft Office, and data b...
Sales / Customer Service - Part Time / Full Time - Entry Level Looking for a career that cares more about student mentality than your previous experience? Hoping that you’ll find a career where customer service means something? We’re North East Ohio Marketing Group, a quickly growing Akron based marketing/sales firm that’s looking to fill several part time and full time positions due to our recent...
Arbour Health System is the largest private mental health system in Massachusetts. Our system includes Arbour Hospital, Boston; Arbour-Fuller Hospital, South Attleboro; Arbour-HRI Hospital, Brookline; Pembroke Hospital; Westwood Lodge; Lowell Treatment Center; The Boston Center; Arbour Counseling Services, with 11 locations throughout eastern Massachusetts; and Arbour Senior Care. Arbour Health Sy...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Customer Service Manager Westminster, CA; Fountain Valley, CA Unspecified Apply Apply Customer Service Manager Westminster, CA; Fountain Valley, CA Unspecified Apply Job Details Are you looking for job stability, great pay and an opportunity to work with an incredibly fun team?? We are a very well-established...
We are a privately held promotional retail event marketing firm located in the area. We specialize in developing marketing campaigns designed to introduce new products into the marketplace through our contracts with several different national retailers. Our highly trained retail representatives serve as event planners, campaign managers, and brand ambassadors for our clients and are responsible fo...
Seeking a Early Stage Specialist responsible for answering customer inquiries, investigating customer accounts to correct any necessary errors regarding customer mortgages and performing collection activity on past due mortgage loans using specific procedures in a professional, helpful and timely manner. 1. Answer routine questions regarding a variety of account issues, including but not limited t...
California Pizza Kitchen, multiple recipient of the 'People Report™ Best People Practices Award 'for lowest management and hourly turnover, one of Forbes' Top 200 Small Businesses, and one of Business Week's Top 100 Growth Companies! WHAT IS CPK? California Pizza Kitchen (CPK) is a leading full-service casual dining chain in the premium pizza segment that opened its first restaurant in March of 19...
Broomfield, 80021
Appointment Center Clerk – Contract to Hire! Description: The Appointment Center Clerk will be the first line of telephone support which will interact with both the end user and remote nurses. The environment will be a 24x7x365 call center style operation. The selected candidate will join the Nurse Advice Line team to receive in bound telephone requests for Nurse Advice Line services. The candidat...
3300 Business Park Drive Stevens Point WI 54482 CRM NOTES: I will need 5 agents for 2nd shift, 2p-10p or 3p-11p and 1 agent for 3rd shift- 11p-7a. We would like to schedule interviews for Tuesday July 22. Hiring Event. 1-2 years customer service is a plus What will be his/her roles and responsibilities for this position? Answer incoming calls for service request and make out bound calls to arrange...
Responsible for contacting customers by phone or in person to manage complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Completes appropriate forms. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Required: High School diploma or equivalent and 0-2 years of...
Regional Service Coordinator 3- 5 yrs. Managing all open claims events to ensure proper servicer activity as well as customer satisfaction. Responsible for managing the servicer network and all associated service levels as well as all Dispatch needs for the business. Essential Duties and Responsibilities: • Accurately locates and dispatches a service provider for a claim through utilized program/s...
Duties: - Answer inbound calls regarding clients appointments and documentations needed for appointments - Make outbound calls to find appointment availability and schedule appointments - Ensure proper guidelines and procedures are followed - Multi task while being on the phone and working on the computer Requirements: - High school diploma or equivalent - 2 years customer service experience - Cal...
Technical Support Analyst (Major Health Care Organization in San Diego, CA) (20 hours a week) Contract through November 2014 Description: This position will be deploying iPhones with several clinical apps to physicians in San Diego. The deployment will include light training on the apps (train the trainer will be provided) and assistance with configuring apps. When deployment sessions are not goin...
Vaisala is a global leader in environmental and industrial measurement. Building on 75 years of experience, Vaisala contributes to a better quality of life by providing a comprehensive range of innovative observation and measurement products and services for chosen weather-related and industrial markets. We have an immediate need for a Service Coordinator in our Woburn, Massachusetts office. The S...
IMMEDIATE OPENING – SENIOR CSR (Fremont / Union City / Newark) We are a leading manufacturer of contemporary and transitional furniture. Founded in 1991, we have built a reputation for leading the standards in styling, design and quality. We are a dynamic, rapidly growing company. We are looking for an energetic, detail oriented, sales and support key player for our fast paced Ecommerce Division....
Expanding independent insurance agency is looking for an experienced Commercial Lines Account Manager. Candidate must have a minimum of 5+ years of experience. Must have a current and active California Property & Casualty license. Proficiency in Microsoft Office Suite is essential. Knowledge of AMS360 is very helpful, but is not required. Must have excellent communication and interpersonal skills....
Founded in 1928 and headquartered in Los Angeles, Farmers is one of the largest and most respected insurance brands in the United States. Part of the Zurich Financial Services Group, the companies that comprise the Farmers Insurance Group rank as the third-largest Personal Lines property and casualty group in the United States. Farmers is also a leading insurer of small- and medium-sized businesse...
Job Title: Customer Service Professional (Contract-to-hire) Location: Durham, NC 27707 Duration: 6 months Note · Bachelor’s degree or Associate degree is required. Recent college graduates will be preferred. Job Purpose Act as a service relationship management professional for company’s customers, employer groups and providers to successfully service healthcare insurance needs. Provide consistent,...
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