Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12575
Say YES to a career with the fastest growing team in the hospitality industry.Diamond Resorts International®!! Diamond Resorts is now hiring for Concierge for our resort property at Capistrano Beach, CA. The Concierge serves as a Diamond Resorts International ambassador while interacting with guests & tourists. They provide information related to area attractions & events. They also book various t...
Start your new and rewarding Hospitality career with Diamond Resorts International… The Data Entry Specialist (Contacts Specialist) for our Southern California Diamond Diners Team generates legal documents (contracts) for all vacation ownership sales and performs related tasks required to complete the transaction in an expedient manner. The Specialist prepares and helps facilitate the contract for...
Now Hiring Customer Service Representatives! Open House Hiring: THURSDAY, FRIDAY AND SATURDAY!! Address: 3113 Woodcreek Drive, Downers Grove, IL (near Butterfield and 355) Thursday & Friday hours 10:00am-5:00pm Saturday hours 9:00am-3:00pm Start as soon as Monday April 21st! $11/hour Paid Training Earn extra $$ through performance, referrals and returning for future seasons. For questions cal 630-...
Spirit Expeditions is hiring haunted history tour guides. You will be responsible for guiding a tour through the downtown area, while relaying stories of gruesome urban legends, serial killers, ghost stories and haunted locations. Our schedule is every Friday and Saturday nights from 7:30 to 10:00 pm You must be outgoing, energetic, and reliable....
Customer Service Associate Fort Worth, TX General: The Customer Service Associate (CSA) is responsible for the day-to-day execution of order management and associated tasks including: invoice accuracy, coordination of shipping details/appointments, follow up on missing/damaged freight in a team environment. The CSA is tasked with building relationships with internal departments, driving process im...
AC Lens is a leading optical online retailer, and wholly owned subsidiary of National Vision, Inc. (NVI). National Vision is the fourth largest optical retailer in the United States, operating more than 700 retail locations in 44 states through the U.S. National Vision employs over 6,500 employees and our retail divisions include America's Best Contacts & Eyeglasses, Eyeglass World, Vision Centers...
Personal Lines Insurance Customer Service Job Come join our team at Valek Insurance, a growing independent insurance agency that has been family owned agency in Sarasota for almost 30 years. With our employees years of experience and our knowledge of the local market, we work hard to find the best policy for your family. Join our team and become a part of our family business. This customer service...
Looking for a career you can enjoy, while helping people live better? Dr. Newton's Naturals has been helping people live better since 1995. Our select line of products include natural vitamins and supplements that have been proven to help improve health and well-being. Our goal is to educate our clients about the benefits of our products and why they work. This ensures that they are purchasing the...
JOB SUMMARY Provide billing and reimbursement support to sales specialists and customers. KEY RESPONSIBILITIES Investigate patient’s medical benefits and identify opportunities for prior authorizations. Prepare and submit prior authorizations in a timely manner. Effectively interface with hospitals, wound care centers and physicians to insure the highest level of reimbursement is attained. Communi...
Company Confidential St. Louis, MO
Job Description-Customer Account Representative Overall Scopeof Responsibilities and Reporting: The Customer Account Representative reports directly to Sales Quotations Manager for all day to day activities, and indirectly to the Outside Sales Manager or Representative on shared accounts. He or she will also be primarily responsible for all day to day interaction with assigned customers related to...
eBay Enterprise helps companies of all sizes drive commerce growth -delivering exceptional, engaging shopping experiences online and offline. eBay Enterprise enables omnichannel commerce, multichannel retailing and digital marketing for the world's premier retailers and brands. eBay Enterprise's comprehensive omnichannel strategies and solutions, including commerce technologies, multichannel opera...
Company Overview: The ADT Corporation (NYSE: ADT) is a leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse interactive home and business solutions, and home health services, meet a range of customer n...
Overview: Interactive Brokers Group LLC is expanding its Professional Services department at our main call center in Chicago, IL. We are searching for candidates with prior experience in the financial services industry, with interpersonal, communication and technology skills that are FINRA registered. Our aim is to build and maintain long-term customer relationships with independent financial advi...
Title: Project Manager ID: req2257 Type: Full Time Function: Information Systems Division: VCS - Aftermarket Location: Maryland Heights, MO, United States ​​Equal Opportunity Employer Minorities/Women/Veterans/Disabled DUTIES AND RESPONSIBILITIES: Manage projects for the Customer Service department. Serve as Customer Service representative on business unit and corporate wide projects and initiativ...
Sitel is looking for qualified candidates to join our team of associates. We hire talented people who share our passion for providing exceptional customer service. A job at Sitel is exciting, fast-paced, and offers many growth opportunities to advance your professional life. Job Duties: Our clients come from various industries including financial services, health/fitness, media services, retail an...
Data Entry & Interpreter Dispatcher Universal Language Service (www.ulsonline.net) is currently looking to hire for a Data Entry / Interpreter Dispatcher position. This is a direct hire with full-time positions available for day, evening and weekend shifts. Applicants must be willing to work a flexible schedule based on company needs. We offer competitive rates with a 10% increase for any afterhou...
Join the Leader in the Call Center Business! Trusted by leading Fortune 500 and government agency clients, Alorica is an innovator in outsourced Contact Management Solutions for both the Business-to-Business (B2B) and Business-to-Consumer (B2C) sectors. Alorica offers a wide range of call center services designed to help you create, cultivate and maintain our customer’s precious asset— their custo...
Summary: The primary role of the Contact Center Service Specialist is to receive and handle member/customer communications via telephone, email and the Internet to include AAA related inquiries or service and sales requests and in all cases providing a personalized and totally satisfactory client experience to members/ customers and appropriately promoting AAA products and services. This role is c...
Job Description: Adecco the world leader in the recruitment of professionals has immediate openings for multiple Customer Service positions with our client, a leading company in Beaverton, OR Possible job titles could be: Claims Analyst Contact Center Agent Data Entry Document Control File Processing Specialist Mailroom Clerk Project Coordinator Primary Responsibility Responsible for receiving cal...
Are you looking for a career change? Manpower is currently recruiting for a Customer Service Rep in a Professional Call Center atmosphere. We are looking for those individuals who are a "cut above the rest," have a great personality, and who enjoy working with the public. Call center experience is not required. If you have experience in an office environment, preferably some in customer service, a...
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Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Looking for a customer service type of JOB?
I'm looking for a customer service type of job that I can work from home. PLEASE I DON'T WANT COMPANIES that I have to invest in, or sell something. But perhaps call centers that hire out. Thank Yo...
Tips for a Customer Service job interview?
I have a job interview on the 25th for a customer service role with National Express. I was wondering if I could get any tips on how I should conduct myself? Thanks in advance.

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Sample Resume for a Customer Service Representative Article Rating
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Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
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