Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 173741
The successful candidate will contribute meaningfully while gaining exposure to all facets of Aristocrat's global business. Your role will see you grow as a gaming industry professional. You will influence the core, enabling Technology on which thousands of slot machines are built every year. You will meet great people and build a foundational understanding of the vast, complex, regulated environm...
JOB SUMMARY Provide billing and reimbursement support to sales specialists and customers. KEY RESPONSIBILITIES Investigate patient’s medical benefits and identify opportunities for prior authorizations. Prepare and submit prior authorizations in a timely manner. Effectively interface with hospitals, wound care centers and physicians to insure the highest level of reimbursement is attained. Co...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Customer Service Representatives / Call Center Representatives in Miami, FL. Earn $8.00 to $9.00 per hour at these full-time, temporary and temp-to-hire positions. Work 40 hours per week, Monday - Friday, 9:00 AM to 5:00 PM. Job Description: Receive inbound...
CareersUSA, a leader in the staffing industry with 33 years of experience, has another job opportunity for you: Our client is seeking a friendly, courteous and professional Customer Service Representative in Swedesboro, NJ. Earn $14.00 per hour at this full-time, temp-to-hire position. Work 40 hours per week, Monday - Friday, 8:00 AM - 5:00 PM. Job Description: Provide direct customer service ...
Payroll Analyst Summary: This is a 3 month plus contract position. This opportunity is for an experienced Payroll Analyst with at least 3+ yrs. processing Multi-State payroll for 30 retail locations. Each location has approximately 45 employees. Will need exposure to handling garnishments as well. Experience using PeopleSoft and strong data entry and Excel skills is a must for this position. Ca...
Reporting to the Manager of Technical Services, this position is responsible for effective handling of requests and inquiries from customers and sales force pertaining to customer orders, quotation and entry, claims, stock availability, shipping specifications and product information to ensure customer satisfaction. May handle more complex issues requiring additional research and follow up. This p...
Do you have the drive and desire to make an impact on customer needs and business demands? Are you a self-starter, creative, and have an entrepreneurial spirit? Are you a professional who is looking for an opportunity to work with a stable international company? Custom Glass Solutions by Guardian has an outstanding career opportunity in its Worthington, OH office facility. We are seeking a Custome...
Send Resume to ***** Our client has partnered with ASK staffing to find a (Customer Service Representative) for a (13+ months Contract) position working out of their facility in (Irving TX - 75063) Position Purpose: In this position, you will work in a dynamic, professional, customer service-oriented call center environment, servicing financial institution clients. You will respond...
We're WOW! Internet, Cable and Phone and we are one of the nation's leading competitive providers of Internet, cable television, and phone services. We started out in 1996 delivering cable TV service in Illinois, Michigan, Ohio and Indiana and have since added the services that our customers need. Today we offer digital cable, HDTV, whole home DVRs, high-speed Internet, and local and long-distance...
*TOP JOB* Part Time Call Center Representative Capital Meats is seeking a part time representative for busy call center in Martinsburg. Evenings and weekend work is required. Please forward resume and salary requirements to ***** provided by The Martinsburg Journal...
Send Resume to ***** Our client has partnered with ASK staffing to find a (Customer Service Rep Assoc) for a (2+ months Contract) position working out of their facility in (Salt Lake City UT - 84120) Job Responsibilities: ? Answer incoming calls and inquiries from customers, sales and account management to resolve customer questions and concerns ? Provide accurate information and...
Send Resume to ***** Our Client is currently seeking for Customer Service Representative 1 Job Description: Will work on our Letters team. Creating approval and denial letters using standard templates. Calling providers with decisions. Need good communication and customer service skills. Basic computer and phone skills a must....
We are looking to recruit a reliable individual for a Medical Physician Biller/Collector job in Chicago, IL. You must have at least three years’ experience in physician billing and collections. You must also be able to work well in a high productivity environment. If you are interested in working for a company that has a great reputation this is the job for you. Responsibilities for the Medical P...
Ajilon is recruiting for a Medical Insurance Verification Specialist job in the greater Indianapolis, IN area. The ideal candidate will have two to five years of previous experience in insurance verification or medical front office. Located in a busy billing office, this position will be responsible for verifying insurance as well as following up on outstanding medical bills. Requirements of the ...
Medicare Biller/Collector Job for Premier Hospital Facility, Chicago, IL. A premier hospital facility in downtown Chicago has an immediate need to fill two Medicare Biller/Collector jobs. Our client requires a minimum of two years’ experience doing billing/collection for various specialties. Responsibilities of the Medical Biller/Collector: • Follows up on unpaid/unresolved account balances, in...
Ajilon is currently recruiting for a Medical Biller job in Indianapolis, IN. This opportunity requires three to five years of previous experience in medical billing and AR follow up in a hospital setting. In this role you will be processing medical claims as well as follow up and resolution of outstanding medical claims. You will also be communicating both over the phone and via email with insuran...
Junior Recruiter job in Indianapolis, IN Ajilon Professional Staffing is currently recruiting for a Junior Recruiter job in Indianapolis, IN area. The ideal candidate will have one to three years of experience sourcing candidates through a variety of social media outlets. The position is an excellent opportunity for someone looking to start their career in the recruiting industry. In this role yo...
Medical Claims Examiner in Indianapolis, IN Ajilon is currently recruiting for an experienced Medical Claims Examiner job in Indianapolis, IN. Three to five years of previous medical claims adjudicating experience is required for this position. Previous experience in third party claims is preferred. This position will be processing a high volume of claims as well as researching issues and documen...
Tech enthusiasts can feel right at home with Bluehost as their partner. Inspired and governed by a deep respect for all things “open source,” it is the developer heritage and well-integrated, open-source technology that sets Bluehost apart. Bluehost represents the future of integration and web solutions for developers, designers and small businesses. Do you want to advance your career and become ...
HR Human Resources Coordinator Job-Ocean County, NJ Our client is a litigation and deposition services firm located in the northern section of Ocean County, New Jersey. This is an exciting opportunity for a candidate that is looking to join a team that believes in a work life balance and providing excellent service to their customers. The role of the Human Resources Coordinator is to assist the H...

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