Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 140555
First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and ...
Telemarketers / Appointment setters We are looking for well-spoken people to set appointments for a Nationally known company selling a health related product. We respond to our direct mail, television campaigns, internet responses and direct call inquires on an immediate basis. We have positions available for Full Time and Part Time 8:00 AM to 3:00 PM Full Time 6:30 PM to 10:00 PM Part Time ...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Customer Service Representatives / Call Center Representatives in Plantation, FL. Earn $8.00 to $9.00 per hour at these full-time, temporary and temp-to-hire positions. Work 40 hours per week, Monday - Friday, 9:00 AM to 5:00 PM. Job Description: Receive in...
City: Hauppauge State: New York Postal/Zip Code: 11788 Oldcastle BuildingEnvelope, a division of Oldcastle, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass. Estimator – Commercial/Architectural Doors Oldcastle BuildingE...
City: Yakima State: Washington Postal/Zip Code: 98902 Central Pre-Mix Concrete Co., a member of the Oldcastle Materials Northwest Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality r...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management , patient com...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management , patient com...
Purpose: The overall purpose of this position is to assist with channel management connectivity projects. This person scopes the work involved in connecting each distribution partner, develops a timeline for connectivity and works with the distribution partners and the teams at the properties to ensure that connections are completed on schedule. This role is responsible for taking decisions to im...
EOS CCA is a national Accounts Receivable Outsourcing (ARO) company headquartered in Norwell, Massachusetts with regional offices in Rochester(NY), Chicago(IL), Dallas(TX), Denver(CO) and Novato(CA). In total, EOS CCA employs over 1200 employees across North America. EOS CCA is a division of the EOS Group, one of Europe's largest ARO companies with over 40 subsidiaries, 4,000 employees and an ope...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
EOS CCA is a national Accounts Receivable Outsourcing (ARO) company headquartered in Norwell, Massachusetts with regional offices in Rochester(NY), Chicago, Dallas, Denver and Novato(CA). In addition, EOS CCA has an operational presence in Canada via our sister organization, EOS NCN, with offices in Montreal, Toronto, Edmonton, Calgary and Vancouver. In total, EOS CCA employs over 1,125 employees ...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
EOS CCA is a national Accounts Receivable Outsourcing (ARO) company headquartered in Norwell, Massachusetts with regional offices in Rochester (NY), Chicago (IL), Dallas (TX), Denver (CO) and Novato (CA). In total, EOS CCA employs over 1200 employees across North America. EOS CCA is a division of the EOS Group, one of Europe's largest ARO companies with over 40 subsidiaries, 4,000 employees and a...
SUMMARY Provide support in the administration of the NACE International Institute Certification Exam Program and related activities. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Check in course paperwork Mail and QC student course paperwork for mailing/shipping, including attaching wallet cards Process replacement certificate and wallet card items...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
NSG Group/Pilkington is a highly acclaimed and international organization that hires new graduates as well as experienced professionals who are eager to build their careers. Our Company is dedicated to offering the highest quality products on the market today. We are the world’s leading supplier of glass and glazing systems to the automotive and building sectors. Job Title: Customer Service Repre...
The successful candidate will contribute meaningfully while gaining exposure to all facets of Aristocrat's global business. Your role will see you grow as a gaming industry professional. You will influence the core, enabling Technology on which thousands of slot machines are built every year. You will meet great people and build a foundational understanding of the vast, complex, regulated environm...
Mood Media Corporation is a leading in-store media specialist that uses a mix of music, visual and scent media to help its clients communicate with consumers with a view to driving incremental sales at the point-of-purchase Position Description: General Summary The Client Satisfaction Center is the first point of contact for Mood clients needing assistance about their existing service. It is si...
Love's Travel Stops & Country Stores is hiring for the following positions in Oakdale, WI at HARDEE'S (all positions). Training provided. Health insurance. Dental insurance. Vacation pay. Bonuses. 401(k) savings plan is available with 30+ hours. Please apply at: www.loves.com/careers Cashier Opportunities also available at Travel Center! Apply Today!...
Description Our Carrier Line Management team is seeking an Automation Analyst.(IVR/CTI. This role will be for a TracFone internal only candidate possessing excellent analytical, oral and written communication skills to drive automation improvements to the IVR channel. Responsibilities: Responsible for IVR- CTI Operational performance, containment, platform success rates, and automated functiona...

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