Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13804
Company Confidential Prescott, 86301
FRONT DESK-CLIENT COORD Needed for Luxury Spa in Prescott, FT & PT PREFERRED SKILLS: ·Professional/Knowledgeable ·Retail Sales Exp a plus ·Computer/Organizational Skills ·Teamwork Oriented Hand deliver resume to: Mind, Body & Soul. 928-776-6474...
Having Trouble Viewing This Job Posting? Here is a text only version: Champion Realty Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are wi...
Having Trouble Viewing This Job Posting? Here is a text only version: Berkshire Hathaway HomeServices Homesale Realty Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully ut...
Having Trouble Viewing This Job Posting? Here is a text only version: HUNT Real Estate Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are w...
Having Trouble Viewing This Job Posting? Here is a text only version: HUNT Real Estate Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are w...
Having Trouble Viewing This Job Posting? Here is a text only version: HUNT Real Estate Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are w...
Having Trouble Viewing This Job Posting? Here is a text only version: Intracoastal Realty Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals ar...
Having Trouble Viewing This Job Posting? Here is a text only version: Berkshire Hathaway HomeServices California Properties Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fu...
Having Trouble Viewing This Job Posting? Here is a text only version: Berkshire Hathaway HomeServices Carolinas Realty Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully u...
IMMEDIATE TEMPORARY OPENINGS at SHAW'S and STAR MARKET!We are currently hiring for TEMPORARY team members to start IMMEDIATELY at the following stores: NEWBURYPORT 45 Storey Ave, Newburyport, MA 01950Deli LaCarte/Prepared Foods Checkout Seafood Meat Grocery Bakery ProduceShaw's is a great place to work and this is a great way to get your foot in the door with a growing company! We are seeking cand...
IMMEDIATE TEMPORARY OPENINGS at SHAW'S and STAR MARKET!Are you looking for immediate employment? Shaw's & Star Market is experiencing rapid growth and is looking for Team Members to work in our stores on a temporary basis. We are passionate about food and take pride in providing exceptional service.We are currently hiring for TEMPORARY team members to start IMMEDIATELY at the following stores: SAL...
Hardwood Flooring Distribution Company seeks well qualified Customer Service/ Inside Sales candidates. Job Purpose: The inside sales representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. Dutie...
Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: * Attracts potential customers by answering product and service questions; suggesting information about other products and services. * Maintains customer records by updating account information. * Resolves product or service problems by clarifying the customer's complaint; de...
Customer Service/Marketing Representative Extreme Advantage is the leading Event/Promotions Firm in Riverside. Our focus on customer service is unparalleled! Our goals are simple; every customer must benefit from our promotions, every client must benefit from our services and every representative must benefit from our training and team spirit! Our challenge: We are continuously expanding our clien...
Do you enjoy talking on the phone? Do you have a pleasant and professional voice? Do you have a friendly personality? No sales involved - Simply set sales appointments! You will receive great training for 3 weeks -earning $10/hr PLUS $100-$200/week training bonuses! Upon completion of training program: *get a raise to $11/hr base (up to $12/hr with perfect attendance) *Earn $25,000 to $45,000 Inco...
Do you enjoy talking on the phone? Do you have a pleasant and professional voice? Do you have a friendly personality? No sales involved - Simply set sales appointments! You will receive great training for 3 weeks -earning $10/hr PLUS $100-$200/week training bonuses! Upon completion of training program: *get a raise to $11/hr base (up to $12/hr with perfect attendance) *Earn $25,000 to $45,000 Inco...
Call Center Team Leader: The successful candidate will be responsible for developing, motivating and coaching Customer Service Representatives to achieve exemplary customer service, in terms of productivity and call quality targets. This role will primarily focus on performance management and building a customer first culture, in which Customer Service Representatives (CSR) are able to provide con...
Hertz is currently looking for highly motivated college graduates who want a CAREER. As an Airport Location Manager, you will have an opportunity to learn our most successful side of the business “hands-on”. This attained knowledge will enable you to rise through the ranks of management and continually become challenged by higher level roles and responsibilities. If you are searching for new chall...
TLC is committed to providing an outstanding and unexpected level of service to its clients. Client Services Support Technicians are required to uphold this high standard of service while supporting TLC's Software Products. Members of our Support Team complete daily assignments consisting of the following: configure and maintain Oracle Databases, work with the latest Dell servers and workstations,...
Customer Service Position – Full Training Provided Have you outgrown your restaurant job? Are you tired of the retail environment? Are your people skills too good to be limited behind a bar? We are seeking individuals with retail and hospitality experience looking for a career in customer service. Paradigm Consulting Group is management consulting firm located in Emeryville, CA. We specialize in a...
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