Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12531
Customer Service / Entry Level Sales / Entry Level Management UGK has expanded and has quickly become one of the fastest growing and most successful marketing firms in the HOUSTON Area. We are looking to fill ENTRY-LEVEL customer service, sales, and marketing positions. Our firm provides exceptional customer service while continuing to grow and develop new markets for our prestigious clientele. We...
Do you enjoy cleaning? Have you considered a job change? Our great employees clean houses. They clean them exceptionally well, are appreciated by both the homeowner and employer and are rewarded for their efforts. Why do people change jobs? They are asked to perform the work of two or more people. They are frustrated with the daily drama of a co-worker or boss. They work with employees who lack pr...
Customer Service / Entry Level Sales / Entry Level Management UGK has expanded and has quickly become one of the fastest growing and most successful marketing firms in the HOUSTON Area. We are looking to fill ENTRY-LEVEL customer service, sales, and marketing positions. Our firm provides exceptional customer service while continuing to grow and develop new markets for our prestigious clientele. We...
Insight Global LLC is looking for a Help Desk Manager. As a Help Desk Manager you will be responsible for leadership, technical escalations, project management, customer service, prioritization and work load management. You will be responsible for scheduling and working with the team to support clients on a 24x7 basis. You will be enstablishing ITIL standards and procedures for the structure of th...
MetLife, a leading provider of insurance and other financial services to individual and institutional customers, is seeking a Regional Market Voluntary Benefit Products Client Acquisition / Implementation Consultant in Aurora, IL! Beyond meaningful and challenging work, MetLife provides a variety of flexible work arrangements, as well as a tuition reimbursement program, competitive benefits, and r...
Customer Service Representative Job Description Job Title: Customer Service Representative (CSR) Reports to: Customer Service Manager (CSM) With any position at Builders Blinds, there is an expectation of lateral service which requires us all to be driven by customer service and not by the strict and literal interpretation of the job description. Our company is dedicated to providing superior cust...
Local Dealership seeking talented, full-time Customer Service Representatives! If you're interested in working in a customer and employee friendly environment with room for growth, please apply! Our full time employee's enjoy competitive compensation and benefit plans. As a Representative you play a significant role in increasing sales opportunities and increasing customer satisfaction rankings. A...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Job Purpose: Accomplishes computer service objectives by implementing service plans; supervising service staff. Duties: * Accomplishes service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and...
Phone Support: $14/hr Represent the company as the front line to the North American Dealer organization. Provide World Class service to the Agricultural and Construction dealer organizations via first contact resolution with timely, accurate and consistent responses to dealers’ parts inquiries with their primary focus on dealer satisfaction. Conduct research for problem resolution as required with...
Isaco International Corporation,one of the leading menswear fashion and design companies in underwear, hosiery and sleepwear is recruiting for a Head of Merchandising for our Miami Lakes, FL facility. In this challenging role, you will manage and build the product from concept through finish. Must have a minimum of 5 years of merchandising experience in apparel. Provide leadership and coaching to...
Responsibilities: The position is responsible for handling inbound phone calls from customers seeking to purchase tickets to various sports and entertainment events. Hours may vary and weekend availability is a must as we are in a customer service business. We also have immediate openings for individuals to work on aggressive outbound sales campaigns. Requirements: Clear speaking voice. Excellent...
Requirements: Essential skills, qualifications and experience: Candidate must have excellent written and oral communication skills. Candidate must have a professional and courteous demeanor on the phone and in person. Candidate must be able to manage multiple timelines in a fast-paced, deadline oriented environment. Candidate must also be highly computer proficient and skilled working with MS Word...
The Digital Advertising Account Executive plays an integral part on the digital advertising sales team. The Account Executive must understand their clients' needs and objectives and liaise with them throughout campaigns. They manage administrative and campaign work and ensure that advertising projects are completed on time. Responsibilities of the Digital Advertising Account Executive include, but...
As an Afni contact center Web Chat Project Coach, you will use your motivational and developmental skills to help Web Chat Customer Service and Sales Representatives (CSRs) achieve performance objectives and goals while providing exceptional Customer Service and Sales Experiences. You will supervise a project team of Web Chat CSRs and will be responsible for administering attendance policies, addr...
Are you looking for a career in customer service where you can make a difference every day? If so, let us help you kick start your career! You will be part of the Afni call center team dedicated to resolving customer issues in a prompt, professional and friendly manner while focusing on positive customer experiences. As a Bi-Lingual Customer Service Representative, you will identify, research, ana...
Are you looking for a career in customer service where you can make a difference every day? If so, let us help you kick start your career! As a phone or web chat Customer Service Representative, you will be part of the Afni inbound team dedicated to resolving customer issues in a prompt, professional and friendly manner while focusing on positive customer experiences. Being part of the Afni team m...
Are you looking to start a career in a rewarding position that offers career advancement? Afni is now hiring for entry level customer service and sales positions. As a Customer Service or Sales Representative, you will be part of our call center team focused on helping customers while providing an exceptional customer experience. As part of the application process, you will take an assessment and...
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Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Competency based interviews, typical questions for customer services / sales jobs?
I have an interview coming up and its a competency based interview, What typical questions for customer services / sales roles should I expect and how should I answer them?? Any help appreciate...
Do you think I should apply for a customer service job using an engineering resume?
Hi yahoo, I am looking to get a customer service or any kind of full time position right now for atleast a month or 2. But I have an engineering degree and the only resume I have is an electrical eng...

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