Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12396
Maverick Marketing is quickly becoming one of the fastest growing sales and marketing companies in northern New Jersey. Our entry level sales and marketing position involves one to one sales interaction with each of our clients. Our hands-on approach allows us to train candidates with little to no experience and expand their levels of confidence and experience. We are conducting immediate intervie...
ARE YOU LOOKING FOR SOMETHING NEW? Innovative Trend offers an exciting, fast-paced, results driven environment. Currently, we are seeking qualified candidates who are looking for a career move to get their foot in the door. We are looking to fill sales and marketing positions at an entry level. We have found that those with any customer service experience thrive with our company. We provide traini...
Maverick Marketing is quickly becoming one of the fastest growing sales and marketing companies in northern New Jersey. Our entry level sales and marketing position involves one to one sales interaction with each of our clients. Our hands-on approach allows us to train candidates with little to no experience and expand their levels of confidence and experience. We are conducting immediate intervie...
ARE YOU LOOKING FOR SOMETHING NEW? Innovative Trend offers an exciting, fast-paced, results driven environment. Currently, we are seeking qualified candidates who are looking for a career move to get their foot in the door. We are looking to fill sales and marketing positions at an entry level. We have found that those with any customer service experience thrive with our company. We provide traini...
Overview We need candidates who can: Communicate effectively and demonstrate the desire to deliver excellent customer service with empathy. Resolve problems, exercise good judgment and take decisive action. Conduct research utilizing a variety of tools, multi-task and prioritize details. Review and interpret complex and detailed documents such as contracts, medical reports and insurance regulation...
Responsible for the overall development, direction, and management of a strategic client relationship. Key Roles and Responsibilities: Develops/cultivates senior level relationships with existing clients ultimately leading to a more robust relationship with consequential sales growth. Responsible for account strategy, profit and loss, plan execution, program management, lifecycle management, escal...
Rapidly growing CPA firm in Scottsdale, AZ needs client managers. Earning potential in 6 figure range. Be Part of a Winning Team. As a member of our sales team, you will have the opportunity to work with others who are performance oriented and succeed in a fun, fast paced, ever-changing environment. Become an Expert. We will give you the best sales training that includes prospecting, presentation...
Looking to utilize your customer service skills in a professional atmosphere? ABR Employment Services has a great opportunity for a full time, try-before-hire Medical Scheduling and Customer Service position! Are you looking to utilize your customer service and administrative skills? Not feeling fulfilled in your current position? Do you have two years of customer service experience? ABR Employmen...
Position Overview As a teammate within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline teammate, you will be the primary point...
SEEKING ENTRY LEVEL CANDIDATES TO FILL THIS POSITION Maverick Marketing is looking for the right candidate to fill our Entry Level CUSTOMER SERVICE and MARKETING position available for immediate hire. Our company has a very high success rate of developing individuals with a background in customer service, retail, and hospitality into top performers in the marketing field. We are seeking ENTRY LEVE...
Maverick Marketing has 3 open Entry Level Customer Service and Marketing positions available for immediate hire. Our company has a very high success rate of developing sports minded individuals into top performers in the marketing field. We are seeking entry level professionals that would like to take their strong-minded mentalities and apply them to business careers in sales and marketing. We wan...
Rapidly growing CPA firm in Scottsdale, AZ needs client managers. Earning potential in 6 figure range. Be Part of a Winning Team. As a member of our sales team, you will have the opportunity to work with others who are performance oriented and succeed in a fun, fast paced, ever-changing environment. Become an Expert. We will give you the best sales training that includes prospecting, presentation...
Have experience in CUSTOMER SERVICE? Are you a TEAM PLAYER? Do you thrive in a competitive environment? Maverick Marketing is looking for the right candidate to fill our Entry Level CUSTOMER SERVICE and MARKETING position available for immediate hire. Our company has a very high success rate of developing individuals with a background in customer service, retail, and hospitality into top performer...
Hello, My name is Courtney and I represent The Fountain Group. We are a national staffing firm and are currently seeking a Customer Service Technician for a prominent client of ours. This position is located in Troy, MI. Details for the positions are as follows: Job Description: Receive and process customer calls, emails and transactions, providing technical assistance, support and follow-up for a...
Works closely with specific Strategic and non EMC partners to establish relationships and develop robust business plans that drive new business and accelerate the overall EMC revenue stream. Create programs that enhance the partner's commitment to EMC, drive additional competency within the EMC product/solution portfolio (EMC Specialties) and drive sufficient pipeline development to sustain the re...
Inside Sales Representative Are you always closing? Are you capable of listening and then offering a solution that fits what a customer is looking for? At Anomaly Squared we are looking to add a couple of seasoned sales representatives who thrive in a sales environment. Anomaly Squared uses technology combined with online and offline media to generate customer demand for our clients’ products. We...
Customer Service - Event / Retail Marketing & Advertising Firm Marketing, Sales and Customer Service Representatives needed for New Positions! SMS is a privately held marketing firm in the Fargo area. We are planning to expand into additional locations next year. We work with clients from leading industries across the country with a strong focus in the promotional retail event industry! We have an...
Company Confidential Dayton, OH, 45414
Customer Service Rep. (CSR) Dayton, OH The Customer Service Rep requires a positive attitude, strong team working skills, and excellent customer service skills. The primary responsibility for this position is to process work orders efficiently and accurately as well as: · Answer all incoming calls · Give customers pricing and delivery · Expedite all faxed and phone call requests · Process routine...
Job Description: Adecco is currently assisting clients in their search to fill a Customer Service/Greeter in various locations in the Orange County and Ulster County area. This is a temporary opportunity. As a Customer Service/Greeter you will be responsible to greet customers and provide with production information. Apply Now if you meet the qualifications listed below! Responsibilities for this...
Description Mid-Valley Newspapers is looking for a team oriented individual to work with our independent contractors to ensure the distribution of printed materials are delivered accurately, assist customers and contractors with route issues, and deliver un-contracted routes for home delivery if needed. Working as part of our Circulation team, duties include reviewing distribution and staging of o...
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Answers for Customer Service Jobs

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