Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 175048
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless: We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your...
Randstad, a global staffing provider, currently partnered with a leading financial services company in Canton MA, are actively recruiting for inbound call center reps! BENEFITS TO YOU: - Competitive pay plus benefits - Gain corporate experience with a well established organization - Potential for growth / career opportunities - Modern building with on site amenities - T accessible - 5 weeks...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
About Turn delivers real-time insights that transform the way leading advertising agencies and enterprises make decisions. Our digital advertising hub enables audience planning, media execution, and real-time analytics from a single login, and provides point-and-click access to more than 150 integrated marketing technology partners. Turn is headquartered in Silicon Valley and provides its product...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless: We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your...
Skills/Qualifications: Proficiency with computers, written and verbal communication skills, multi-tasking, detail oriented, highly organized, and driven. We are a financial consulting firm in Hernando County looking to hire additional full-time office staff. You will learn a professional service in one of the fastest growing industries in the U.S. Having been in business for over eight years, ou...
Manpower is currently recruiting for a client in Ft. Worth, TX. We are looking for a - Help Desk representative who has experience in multiple technologies or environments in providing technical assistance to computer system users via telephone or remote location. Responsibilities and duties: -Answer questions or resolve computer problems. -May provide assistance concerning the use of computer ...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
Job Title: Tech Support Tier 1- Part Time Job ID: 279220 Location: US-Utah-Salt Lake City Full/Part Time: Part-Time Regular/Temporary: Regular Day to Day Work Unisys Technical Services (UTS) is a wholly owned subsidiary of Unisys Corporation, a worldwide information technology services and solutions company. UTS provides efficient, cost effective, & creative business solutions to help our cl...
Independent Pharmacy Cooperative has a full-time customer service opportunity available within our Member Services department in Sun Prairie, WI. Hours will be 9:00 to 5:30 p.m. Monday through Friday. Competitive wage and benefit package offered in a casual work environment. Responsibilities: · Receive inbound calls from members to place an order or troubleshoot an issue with product or delivery...
Customer Service Representative VPay is seeking full-time, customer focused individuals who have a passion for providing an outstanding service experience. This position is located at our Richardson headquarters’ call center. Role Description · Perform research functions, including making outbound calls to validate provider contact information · Take inbound calls and answer questions on produ...
The Tech Support Engineer I role is a dynamic blend of technical expertise, troubleshooting skill and superior customer service. The environment is fast-paced, ever-changing, collaborative and certainly never boring. Customers range from large, multi-national corporations to basic, home users. Support Agents receive cases (tickets) via web portal, chat (IM) and telephone. The Support Engineer rol...
The Help Desk Technician II independently performs troubleshooting, maintenance, repair, and installation activities such as assembling and installing new computer equipment and may also build or configure new hardware, install and update software packages, and configure device and Windows network settings. Also provides direct customer service and technical support to users as required via phone,...
Bulk Reef Supply was started in 2007 by two friends seeking a unique entrepreneurial opportunity. They found their niche in e-commerce and haven’t looked back. Since then BulkReefSupply.com has grown at an astonishing rate and doesn’t show signs of slowing down. With over 40 employees, we have created a hard-working, fast-paced, fun environment where what you do each day matters and has a real im...
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents. Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environ...
Job Summary: Provide service excellence to both internal and external customers. Collaborate with customers and service center personnel to resolve issues. Description of Essential Job Functions: Available to work a variety of shifts, including days, evenings, nights and weekends. Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, fil...
“Inspired, driven, passionate innovators. Defining the future of global payments…together” ACI Worldwide, the Universal Payments company, powers electronic payments and banking for more than 5,000 financial institutions, retailers, billers and processors around the world. ACI software processes $13 trillion in payments and securities transactions for more than 250 of the leading global retailers,...
Prodigy Placements is seeking an Customer Service Representatives for an Insurance company located in Fort Worth. Duties include: · Responding to customer inquiries in a timely manner · Recording notes in customer accounts to meet service expectation · Making outbound calls from assigned queues. · 1 year experience in property liability insurance industry is required. · Familiar with Microso...

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