Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14543
Since 1971 PESystems has been providing systems engineering and information technology services. The firm currently employs over 380 staff professionals and has locations worldwide. Some of our locations include Virginia, Massachusetts, Ohio, Texas, and overseas in Saudi Arabia, Japan, Bahrain and Italy. The company provides a range of technical capabilities supporting many different clients. PESy...
Since 1971 PESystems has been providing systems engineering and information technology services. The firm currently employs over 380 staff professionals and has locations worldwide. Some of our locations include Virginia, Massachusetts, Ohio, Texas, and overseas in Saudi Arabia, Japan, Bahrain and Italy. The company provides a range of technical capabilities supporting many different clients. PESy...
Medical Collections Specialist Ajilon Professional Staffing is working with several clients in Chicago and nearby suburbs who seek to fill Medical Biller/Collector jobs immediately! You must have a minimum of two years’ experience in Medical Billing or Collection. These companies are premier health care providers and offer opportunities to enhance your experience and grow within the organization....
A contract-to-hire Bank Teller job in Houston, TX is currently being filled through Ajilon Professional Staffing. This position requires a minimum of two years of non-credit union banking experience. This position is responsible for providing quality customer service to clients by processing monetary transactions, balancing currency and resolving discrepancies, issues with client’s accounts. The p...
Manager of Hospital Medical Staff Office Job Opportunity in Chicago, IL We have recently partnered with a Chicago Hospital that is seeking a Manager to oversee the operations of the Medical Staff Office! This is an exciting direct hire opportunity to join a Hospital Business Office! Great Pay/Benefits and Location! Job Responsibilities: Plans, develops, organizes and oversees the operations of the...
Hospital Registration Representative Job in Chicago, IL We have recently partnered with a Chicago Healthcare System that is seeking to fill several Hospital Registration Representatives for 4 of their locations all in the greater Chicago Metro area! This is a great opportunity to work for a large Healthcare System within Patient Access! If you have previous experience in Hospital Registration, Adm...
We are looking to recruit an enthusiastic individual for a Medical Orthopedic Patient Financial Specialist job in Chicago, IL. You must have at least three years’ experience in orthopedic billing and collections. You must also be able to work well in a high productivity environment. If you are interested in working for a company that has a great reputation this is the job for you. Responsibilities...
The Office Services Associate is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations. Responsibilities include mail distribution, copy services, hospitality and conference room set-up, reception assistance and other general office duties as needed. Job Responsibilities : Process high volumes of incoming and outgoing mail. Deliver mail and packa...
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/ Affirmative Action Employer AA/EOE/M/F/D/V TruGreen® is the nation's largest and most comprehensive provider of lawn services. Headquartered in Memphis, TN, we have more than 245 branches throughout the country. Although we are national in reach and reliability, we hav...
Job ID ECT-00002119 Emerson Company Emerson Climate Technologies Corporate Country United States State/Province Ohio City Sidney Publish Start Date Aug 19 2014 Job Level Experienced (Non-Manager) Job Description Level: F/G* *Depending on level of experience. Manager: Monnin Primary Responsibilities: Position will take care of US export customer shipments for Asia, Middle East, Europe, and Canada f...
Position Description: The Resident Services Associate (“RSA”) supports the General Manager (“GM”), Associate Community Manager (“ACM”) and/or Front Desk Supervisor/Lead Front Desk Associate by delivering Resident/Member interface/program results to the Client in response to strategic goals issued by GM. The RSA is the “lifestyle experience” interface counterpart of the ACM who executes the majorit...
About Alcoa Alcoa is the world's leading integrated aluminum company, providing jobs to 61,000 employees across 31 countries. Since inventing the modern-day aluminum industry more than 120 years ago, Alcoa innovation has been behind major milestones in the aerospace, automotive, packaging, building and construction, commercial transportation, consumer electronics and industrial markets. Aluminum i...
Company Confidential Harlingen, 78552
NewToday.bmp General Mujer responsable para cuidar nios y limpiar casa. Llame a 956-320-3986...
SERVICE ADVISOR Motivated and detail oriented individual needed to become part of our busy service team. Candidate must be self-motivated, have a positive attitude and work well with others. Basic computer skills and experience needed. Apply at Apple Ford Quick Lane, 2113 Lakeside Dr., Lynchburg, VA. No phone calls please. As Posted in the Lynchburg News and Advance...
Akron, 44308
FedEx Custom Critical has immediate openings for Customer Service and Sales Positions. Want to learn more about a company that is always on the move? Visit our booth at the Career Fair on August 26th, 2014 10am - 1pm The Job Center 1040 E Tallmadge Ave, Akron, OH 44310 Cant attend the Career Fair? Visit fedex.com/careers for these and other opportunities. Be Part of our Growing Team Source: Akron...
GE Capital Retail Finance Imagination Applied It's every person for their team. Want to make it to the top? Then start be being part of a great team. We support you. You support us. We all succeed. Join us at GE Capital Retail Finance, and get all the pay and incredible benefits of a global leader, plus something you won't find anywhere else: people who want to succeed, and want to help you do it...
Akron, 44308
Customer Service Representative Position Summary: Answers inbound calls and provides technical and customer support to one of country's largest cable/internet companies. Follows troubleshooting steps and utilize appropriate tools to provide assistance in a timely fashion. May engage in up-selling and introduction of additional products or services. Additionally, provides a positive experience for...
Company Confidential Livonia, MI, 48150
customer service Restoration dry cleaners, full time, Livonia area. No experience necessary. Call 734-422-9000....
Lifeguards Georgetown County Family YMCA seeking mature, dependable certified lifeguards for afternoon & evening shifts. Contact: Michelle Krenzer, Aquatics Director 843-545-9622 or 843-449-9622. Apply in person at the Georgetown Family YMCA, 529 Browns Ferry Road, Georgetown...
Our client is looking to hire Certified Pharmacy Technicians for a Call Center. This role is for an office setting, interacting with pharmacists and clinicians regarding medication management. Requirements: Must have an active and current certification Pharmacy Technician (this will be verified during the interview process) 1-2 years experience as a Pharmacy Technician from any setting including h...

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.4.40.47-323
eTrustLogo