Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14941
Position Description: SUMMARY Provides assistance to Command Center staff with Hardware configuration and problem analysis support by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Handle incoming calls from field service technicians, couriers and merchants (ATM owners) and provide technical assistance including hardware...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Customer Service Manager Parsons, TN; Nashville, TN Full-Time $75,000 - $95,000 Apply Apply Customer Service Manager Parsons, TN; Nashville, TN Full-Time $75,000 - $95,000 Apply Job Details If you are a Customer Service Manager with 3+ years of experience in a manufacturing setting, please read on! Top Reason...
Position Description: SUMMARY Supports Armored Relations related activities. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following, other duties may be assigned: Responsible for monitoring armored courier compliance with Cardtronics' business needs and contractual requirements. Prepare Armored Audit, determine proper course of action, resolve exceptions and publish Armored Audit Report. Diag...
Position Description: SUMMARY Represents the Call Center in a high level capacity by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Handle incoming calls from field service technicians, couriers, and merchants (ATM owners) and provide technical assistance including hardware and software support. Diagnose and resolve techn...
Several Medical Assistant jobs are currently available through Accounting Principals in Albuquerque, NM, is. To be considered for this position, you must have at least 6 months of experience in a medical office setting. You will work for a company that believes care should be patient-centered. This position is responsible for supporting providers in clinical workflow and providing an exceptional p...
Brunswick is the market leader in the marine, fitness, bowling and billiards industries; and our participation in these industries is deliberate. No company has Brunswick’s breadth and scope in the marine industry. No company equals Brunswick’s quality and innovation in fitness equipment. And no company possesses Brunswick’s knowledge and heritage in bowling and billiards. Position Descripti...
We are currently recruiting for a Bilingual Customer Service Representative job in the greater Indianapolis, IN area. This position requires fluency in Spanish or French as well as at least three years of previous experience in a busy call center. In this role you will use your excellence customer service skills to assist members over the phone and via email with questions about their insurance po...
We are looking to recruit a dedicated individual to fill a Physician Credentialing Coordinator job in Chicago, IL. You must have at least 3 years’ experience in a medical credentialing specialist role. Also, you must be able to multi-task and wear many hats. If you are interested in a position that has room for advancement then this is a great opportunity for you. Responsibilities for the Physicia...
Ajilon Professional Staffing currently has a great job opportunity available near downtown St. Louis right now! Do you have experience with customer support? Do you enjoy talking on the phone with customers? This may be the job for you! This position will support current office staff with data entry of sales orders, assisting customers over the phone/email, and general office skills. This position...
We are currently hiring for a HR Administrative Assistant Job in downtown Chicago, IL. This is an entry level position that requires a Bachelor's Degree. You will support the human resources department with all employee events, facilities management, payroll, and performance management issues. The HR Administrative Assistant Job responsibilities include: - Maintaining employee files - Employee Rel...
We are currently recruiting for a contract to hire Medical Collections Specialist in Houston, Texas. The client is located in North Houston in the Greenspoint area and requires prior medical collections experience. The responsibilities include handling and processing medical claims. Salary for this opportunity is $12-$16/hr DOE. Medical Collections Specialist job responsibilities include: Follow-u...
A Call Center Representative Job in Buffalo, IL is now available for candidates who are able to start immediately. To be considered for this role you will need to have experience with inbound calling and/or retail experience. This candidate must be open to full-time and part-time hours. In this role, you will need to display excellent problem solving and customer service skills. This is a great co...
We have a job opening for a Customer Service Call Center Representative in Pomona, CA. This position will be responsible for making outbound calls in a call center environment to vendors to collect report data. The Customer Service Call Center Representative job duties and responsibilities include: - Researching account information, - Negotiating for best-time delivery dates, - Resolving and handl...
A Customer Service Specialist Job in Princeton, NJ is being recruited by Ajilon Professional Staffing. You may have the experience that our client is looking for if you possess 2-4 years of previous customer service/ product sales support experience. If you would like to work for a large pharmaceutical company and a company that offers a family oriented team environment, then continue reading. The...
We have a contract-hire 2nd Shift Customer Service job opportunity in Hoffman Estates, IL. Candidates MUST have at least one year of inbound customer service/call center experience. In this role, you will be responsible for answering inbound calls from customers reporting insurance claims. You will be required to have solid proficiency in MS Office Suite. This company offers an excellent training...
We are looking to recruit a dedicated individual to fill a Provider Credentialing Specialist job in Chicago, IL. You must have at least 3 years’ experience in a credentialing specialist role. Also, you must be able to multi-task and wear many hats. If you are interested in a position that has room for advancement then this is a great opportunity for you. Responsibilities for the Provider Credentia...
Immediate Need For An Experienced Health Care Call Center Representative! This position provides consultative telephonic and web-based assistance to Agents, Employers, Employees/Dependents, Qualified Health Plans, federal and state agencies and other stakeholders in Health Benefit Exchange administration. Must Have: A. High School diploma B. Minimum five years experience within a call center envir...
We have a job opening for a bilingual Mandarin Call Center Customer Service Representative in Whittier, CA. This position will be responsible for taking incoming phone calls from customers regarding company services, pricing, and service packages. Organization's operating hours are from 7:00am to 9:00pm, 7 days a week; therefore, qualified applicants must be available for any 40 hour work week sch...
We just partnered with a new well established company in Chicago. We are looking to help them fill a Senior Manager of Compliance job in Chicago, IL. You must have at least 5 years combined billing and coding experience. Also, you must be comfortable correcting errors and enforcing compliance regulations. An ideal candidate will have audit investigation experience. If you are interested in a posit...
Our healthcare client in Parsippany is looking for a BILINGUAL Patient Service Representative to join their team on a long-term temporary basis. This job is open as they are very busy and experiencing high-activity – this is an excellent networking opportunity with a company that is growing!! Job Responsibilities: -Answer patient phone calls and resolve patient inquiries -Obtain insurance informat...
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