Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12523
Company Confidential McAllen, 78501
NewToday.bmp Restaurant Taco Palenque Full & Part Time Personal Bilingues Con Experencia PARA TODAS Las Posiciones Infs. con Rodrigo (956) 483-9287...
CUSTOMER SERVICE REPRESENTATIVE Packet Media Group, Central New Jerseys leading group of 12 local newspapers is looking to hire a customer service representative for their Circulation Department Responsibilities include: *Perform general administrative tasks as needed *Handle inbound calls *Order entry, customer concerns, account changes and payments *General Customer Service *Trouble Shooting *Ma...
SERVICE COORDINATOR/CSR All Shifts, National Truck E.R.S of Southbridge Ma. Is 24 Hour Emergency Road Call Center, Customer Service Experience A+, Call Center Experience A+, Knowledge of the Trucking & Automotive Ind. A+. Professional Pleasant individuals a must. Exc. Wages, Benefits. Email resume to larrywgonsitefleetsvce.com Fax to 774-402-8040...
WANT TO MAKE A DIFFERENCE IN PEOPLE'S LIVES? Historic Llano Cemetery is seeking caring individuals to be trained and serve as Family Service Counselors. Send resumes to: Ruth Williams, Family Service Manager Llano Cemetery P.O. Box 563, Amarillo, TX 79105 or email to: ***** No Phone Calls Please...
Customer Service Representative We are looking for a bright, friendly and energetic Customer Service Representative to support both our sales staff and channel partners. You should be detail-oriented and enjoy performing a variety of duties on the computer. If that sounds like you, and you genuinely appreciate how much customers welcome a patient voice and sympathetic ear, then you should thrive a...
Customer Service Now Hiring Work At-Home Customer Service Agents Help Us Deliver Smiles To Mom's Everywhere! 1-800-Flowers.com is now hiring for seasonal full-time positions during our busy Mother's day holiday. Become a part of our team and help deliver flowers & gifts to make Mom's day unforgettable! • Enjoy The Convenience of working from home! • No commuting. • No business dress code. • Virtua...
Level II/Level III Technical Support Specialist, Point of Care Medical Device In this role, you will be responsible for initial contact, coordination, remote installation, and training for new Nova StatStrip and StatSensor accounts. You will perform the following tasks: remote installation of Nova point of care meters and management software on customer servers or P/Cs. You will provide set-up ins...
Parkway is seeking experienced Communication Center Representatives for its Parking Centric Communication Center. The Remote Service Center’s main responsibility will be to remotely assist customers across North America, 24/7, with customer service issues they encounter while at Parkway’s automated cashier parking facility. Customer issues include but are not limited to: Assisting customers with q...
Are you sales driven???? Do you like to be rewarded for your Sales abilities? Do you like to work from home? If so, we want you for our Customer Sales Specialist position. This service allows customers to go to a rental kiosk at a number of locations (on airport and off airport) across North America and get assistance with their car rental through a live video interaction with our Express Rents Sa...
At NCCI Holdings, Inc., we realize our greatest asset is our team of more than 900 professionals working together every day to make our company the leading provider of workers compensation insurance data and research information. Read on to learn about the requirements for this opening. Job Purpose: Provides accurate, professional and timely consultative customer services to customers regarding in...
Responsible for locating qualified Investigator sites and ensuring rapid study start up for clinical studies. Foster relationships with sites to develop and maintain a network of qualified Investigators. Essential Duties and Responsibilities: ● Prepare study synopses and questionnaires for new or possible studies. ● Review feasibility questionnaires submitted by sites. ● Follow Up with sites for c...
Hayward Pool Products, the leading manufacturer of swimming pool equipment and products has an immediate opening for an individual with at least 3-5 years of technical field management experience, including hands-on field technical service experience. Experience in the pool and related industry network is preferred. Territory: Tampa Bay, FL Essential Job Duties/Responsibilities include the followi...
Purpose: The Group Sales Specialist is responsible for quoting, pricing and closing Consumer Direct Group Sales leads. They will be asked to service the group booking from start to finish while maintaining a high level of customer service. Additionally, this position may occasionally be responsible to develop group business. Essential Duties/Responsibilities: · Provide impeccable customer service...
Epic Direct , Inc. is one of the most elite marketing firms in North Dallas area, that specializes in EVENT promotions. Being involved with a variety of Retailers as well as Clients from the Entertainment Industry has brought us to rapidly expand across the United States over the past few years. Now, in order to meet client demands, Epic Direct is furthering its success by EXPANDING into more loca...
Title: CUSTOMER CARE REPS GROW YOUR CAREER IN OUR CONTACT CENTERS OF EXCELLENCE! 24-7 Intouch Contact Centers is one of the industry's fastest growing companies and we have an exciting upcoming opportunity as we look to expand our team! We are currently accepting applications for Inbound Customer Service/Technical Support Representatives to work with our media and entertainment services client. Lo...
Title: CUSTOMER CARE REPS GROW YOUR CAREER IN OUR CONTACT CENTERS OF EXCELLENCE! 24-7 Intouch Contact Centers is one of the industry's fastest growing companies and we have an exciting upcoming opportunity as we look to expand our team! We are currently accepting applications for Inbound Customer Service/Technical Support Representatives to work with our media and entertainment services client. Lo...
Title: CUSTOMER CARE REPS GROW YOUR CAREER IN OUR CONTACT CENTERS OF EXCELLENCE! 24-7 Intouch Contact Centers is one of the industry's fastest growing companies and we have an exciting upcoming opportunity as we look to expand our team! We are currently accepting applications for Inbound Customer Service/Technical Support Representatives to work with our media and entertainment services client. Lo...
Company Confidential Los Angeles, CA, 90025
TELEPHONE SERVICE REPRESENTATIVE I This financial institution has an immediate opening for a Telephone Service Representative I. The successful candidate will provide members with loan and account information, products, and services from our phone center as well as conduct member transactions and resolve member problems in relation to accounts and loans. Must be comfortable with a high volume of d...
Title: CUSTOMER CARE REPS GROW YOUR CAREER IN OUR CONTACT CENTERS OF EXCELLENCE! 24-7 Intouch Contact Centers is one of the industry's fastest growing companies and we have an exciting upcoming opportunity as we look to expand our team! We are currently accepting applications for Inbound Customer Service/Technical Support Representatives to work with our media and entertainment services client. Lo...
Teller University Credit Union has an immediate opening for a full-time Teller. The successful candidate will be responsible for handling transactions for members at the teller window, including withdrawals, deposits and loan payments. Must have 1+ years current experience as a teller. Bank or credit union experience, computer literate, typing ability and 10 key experience required. Must have stro...
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Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Why do all Customer Service jobs Suck?
Before responding with nasty remarks, please read my entire question. I am 30 years old. I work as a Tour Guide in a big children's museum. I have been doing this for over 6 years now. Before I wor...
Any 20yr old customer service reps here?? what do u think about your job?
Im starting training 2 be a customer service rep next week..any advice? thanks I dont think ill be doing any cold calling, i was told i would be receiving the calls..where did u work at? Its a call ce...

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