Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 172623
Pest Control Technician in Enid Area. Starting $10.25/hour, training provided with increases within 90 days, plus commissions, and production bonuses. Odd hours and some out of town work, excellent driving record and able to pass a rigid background check required. Company vehicle provided. www.parkerpestcontrol.com Fax resume or generic application to 800.376.2847 or call 580.233.4529 This job li...
Responsibilities With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with Verizon. Here, you’ll harness your impressive multi-tasking and tech-savvy skills to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more. Answering a high volume of cu...
Description DISH's 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Service representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Requirem...
MoreDirect is a profitable $800M+ company focusing on providing technology solutions for the Fortune 2000, located in Boca Raton, Florida. MoreDirect is a wholly-owned subsidiary of PC Connection (PCCC), a $2 Billion+ publicly traded company located in Merrimack, NH. MoreDirect offers a wide range of technology services with over 500 technical certifications and a qualified team of expert enginee...
The primary objectives of the Patient Services Representatives are to resolve patient complaints. Patient Service Representatives also resolve all NPSC issues transferred from the NPSC, process patient correspondence relating to insurance information, letters of dispute, and payment and adjustment inquiries; in addition to processing workfiles and web hits accordingly and return missed calls in a ...
YOU'RE A KEEPER Smart, intuitive and persuasive - you build relationships that last. For any number of reasons, customers may feel the need to make a change either to a lower level of XFINITY service or even a different carrier. Your job is to convince them that XFINITY can meet their changing needs better - and keep them in the "family. Equal parts detective, ally, troubleshooter and negotiat...
Responsibilities This role handles a high volume of inbound customer calls and is responsible for providing high quality customer service on calls that are generally routine and sometimes unique in nature. This role is also responsible for conducting Tier 1 trouble shooting when customers require device assistance. This position provides customer service transactions, including but not limited t...
Spherion is hiring for Resolution Specialist positions for a leading financial institution located in the fox valley. Job Description Resolution Specialist: Provide high quality customer service within a call center environment by responding to internal and external customer requests on a variety of products and services. Act as a liason between internal customers and various bank departments. K...
This position is located in our KY, Corbin facility GENERAL SUMMARY: (Scope, Summary and Impact of Job) The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well def...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...
Comcast shapes the future at the intersection of media and technology. We create world-class experiences that people love and trust and drive innovation that builds value. We bring millions TV and Internet, entertainment, sports and news, communications and home management, theme parks, television and movies. Comcast brings to life the best of what's to come. nbsp; Job Summary: Responsible for ...
Description: .0001pt;line-height:normal">Position Description: .0001pt;line-height:normal"> .0001pt;line-height:normal"> Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our busines...
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. The Senior Traffic/Workforce Representatives are responsible for all scheduling, call volume mon...
We are seeking a Field Service Product Specialist located in Chicago, IL Responsibilities include: Preventive, Corrective and Emergency maintenance of customer’s process control systems comprising Honeywell and competitive field products. The product mix defined as process instrument recorders, controllers, transmitters, reporters and scada systems. Troubleshoot and resolve process related prob...
Customer Service - Expanding Marketing & Advertising Firm Marketing, Sales and Customer Service Representatives needed for New Positions! ENTRY LEVEL Full Time, Part Time & SUMMER JOBS! REPRESENT SOME OF THE LARGEST CLIENTS IN THE TELECOMMUNICATIONS INDUSTRY! Sun State Solutions Sun State Solutions is planning to expand into 2 additional locations this year! We work with clients from leading...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. Thats why weve created our flagship Destination Storethe ultimate showcase of our innovations, complete with our hottest technologies and Interactive Smart Zones that allow our customers to experience that power, first-hand.When you join VZW, you'll find a sales team determined to change th...
Customer Care Professional Primary Duties, Responsibilities and Requirements: · Responsible for all customer inquiries and questions · Provide excellent customer service at all times · Follow up to customer inquiries by taking specific action in a timely manner · Troubleshoot equipment and system problems · Exercise retention efforts when appropriate · Identify customers who are comparison-...
Frontline Source Group – temporary staffing and direct hire firm – is looking for an Operations Assistant for our Addison, TX client on a temporary/contract to possible hire basis. Position Description: Review orders for financial compliance Perform investigation on possible fraud orders held for review (Includes internet searches, reviewing admin analysis and calling and/or emailing customers ...
Looking for a fresh and exciting CAREER Opportunity? Then we are looking for you!!! We are looking for spotlight talent to join our exciting and successful Team! We have entry level openings available immediately. We offer hands on training and great compensation (entry level $17/hr avg), so don’t be discouraged from applying! Ideal candidate: High energy Well spoken Positive attitude Works ...
MUZI MOTORS SERVICE PORTER/GREETER Muzi Motors is looking for 2 full time porter/greeters to meet and greet all customers arriving for service. Completion of a multi-point inspection form is required for each customer. Quality control (road tests) of certain vehicles as determined by the service office. Basic detailing/washing of certain vehicles may be required. Assistance with snow removal is ...

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.4.50.56-224
eTrustLogo