Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 188280
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
About Ameriprise Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community...
Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community. So if you're tal...
Apple Vacations, America's favorite vacation company, has a part time Airport Representative position available at the at the Minneapolist/ St. Paul airport.This position is responsible for greeting clients, assisting with check-in to ensure a smooth and worry-free start to their vacation while providing high visibility and outstanding customer service at all times. Shifts generally last 3-4 hours...
External Job Title Technical Service Representative - Service Engineer AutoReqId 44985BR Functional Area Sales & Service Sub-Function Sales Division Water Process Services City Chicago State/Province IL Country US Employment Status - global req Full-Time Job Description Job Overview: Nalco, an Ecolab Company, has an immediate need for a Technical Service Representative in our Water and ...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
EOS CCA is a national Accounts Receivable Outsourcing (ARO) company headquartered in Norwell, Massachusetts with regional offices in Rochester (NY), Chicago (IL), Dallas (TX), Denver (CO) and Novato (CA). In total, EOS CCA employs over 1200 employees across North America. EOS CCA is a division of the EOS Group, one of Europe's largest ARO companies with over 40 subsidiaries, 4,000 employees and a...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
EOS CCA is a national Accounts Receivable Outsourcing (ARO) company headquartered in Norwell, Massachusetts with regional offices in Rochester(NY), Chicago(IL), Dallas(TX), Denver(CO) and Novato(CA). In total, EOS CCA employs over 1200 employees across North America. EOS CCA is a division of the EOS Group, one of Europe's largest ARO companies with over 40 subsidiaries, 4,000 employees and an ope...
EOS CCA is a national Accounts Receivable Outsourcing (ARO) company headquartered in Norwell, Massachusetts with regional offices in Rochester(NY), Chicago, Dallas, Denver and Novato(CA). In addition, EOS CCA has an operational presence in Canada via our sister organization, EOS NCN, with offices in Montreal, Toronto, Edmonton, Calgary and Vancouver. In total, EOS CCA employs over 1,125 employees ...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Purpose: The overall purpose of this position is to assist with channel management connectivity projects. This person scopes the work involved in connecting each distribution partner, develops a timeline for connectivity and works with the distribution partners and the teams at the properties to ensure that connections are completed on schedule. This role is responsible for taking decisions to im...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Do you have the drive and desire to make an impact on customer needs and business demands? Are you a self-starter, creative, and have an entrepreneurial spirit? Are you a professional who is looking for an opportunity to work with a stable international company? Custom Glass Solutions by Guardian has an outstanding career opportunity in its Worthington, OH office facility. We are seeking a Custome...
The successful candidate will contribute meaningfully while gaining exposure to all facets of Aristocrat's global business. Your role will see you grow as a gaming industry professional. You will influence the core, enabling Technology on which thousands of slot machines are built every year. You will meet great people and build a foundational understanding of the vast, complex, regulated environm...

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