Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12496
1st Choice has an immediate need for a HR Staffing and Classification Specialist for our client in Washington, DC. The Staffing, Recruitment, and Classification Specialist will support its Human Resources Office . The Human Resources Office requires the services of the Staffing and Classification Specialist three days a week for approximately 6 -12 months. During the period of performance, the Sta...
1st Choice, LLC is seeking to hire a Job Developer for our client located in Camden, NJ. The ideal candidate will provide job placement services for adult participants in an employment advancement and retention program. Possesses familiarity with Federal, State, and Local Temporary Assistance to Needy Families (TANF) rules and regulations. Identifies employers willing to provide long-term employme...
1st Choice, LLC is seeking a Secretary III for our client in Silver Spring, MD. Administrative/Clerical Duties: a) Process all incoming executive correspondence - prioritize and file appropriately. Monitor for key issues, actions, follow-ups, milestones, meetings & events. Bring to Director's attention as appropriate; b) Monitor Executive’s actions, acknowledge meeting requests, manage urgent comm...
Ria Financial Services is a wholly owned subsidiary of Euronet Worldwide, Inc. (NASDAQ: EEFT). Ria was founded in 1987 and it is today one of the largest money transfer company in the world, with a global agent network of 204,000+ locations in more than 130 countries on 6 continents. In addition to money transfer services, Ria offers Bill Payment, Currency Exchange, Mobile Top Ups, PrePaid Debit C...
We're looking to hire nail technicians, must possess a thorough knowledge of the nails including a basic knowledge of hand and foot massage techniques (Manicure & Pedicure) and a neat application of polish, be willing to learn spa specific nail service offerings. Requirements: A friendly, people-oriented, customer driven individual. Be familiar with standard concepts, practice and procedures withi...
Program/Customer Manager Union W VA Aerospace / Aviation / Defense Sales / Marketing - Customer Service Full-time United States - Union, WV The Compensation $85k Benefits - Full Relocation Assistance Available - Yes Commission Compensation - No Bonus Eligible - No Overtime Eligible - No Interview Travel Reimbursed - No Detailed Description A program/customer manager, responsible for overseeing sus...
Position Description: *The shift required for this position 9pm-6am Thursday through Monday* SUMMARY Represent Cardtronics via telephone customer service by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIESIncludes the following, other duties may be assigned: Diagnose and resolve technical and non-technical issues associated with a range of ATM (Automated Teller Machines) loca...
Join STERIS in its vision to see the world free from Infection and Contamination as a Technical Support Center Engineer Summary This position responds to verbal and written technical support requests utilizing Technical Support Department phone, computer, and hardware systems. Resolves internal and external customer technical support issues on all STERIS brand Healthcare and Scientific products. C...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management , patient comm...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management , patient comm...
Position Description: Responsibilities of Customer Service Representative include, but are not limited to: Provides customer service regarding cutting tools, abrasives, coolants and machine and shop supplies. Will focus in the chemical, oil & natural gas, power generation, general engineering, and transportation markets. Actively solicits opportunities from customers & prospects Responds to custom...
Position Description: Responsibilities of Customer Service Representative include, but are not limited to: Responding to customer inquires regarding company products and services Processing customer phone orders Checking availability of stock and shipping dates Quoting prices, filling order to customer specifications and processing sales data via computer Assisting the outside sales by preparing p...
Pricing Analyst The Pricing Analyst will support the Pricing Manager and is responsible for developing and maintaining the pricing database, deriving and implementing effective pricing methodology and report writing to support the pricing function. Those activities include communicating with sales management and the sales force and all other related contacts. This is a temp to perm position. Prima...
Our client, a pharmaceutical consulting company, has an opening for a long-term temporary Certified Pharmacy Call Center Representative job in Parsippany, NJ. The selected candidate must be a certified Pharmacy Technician (CPhT) with a current license. This role entails handling both inbound and outbound calls and interacting with doctors’ offices and pharmacies. Our client is seeking customer ser...
A large healthcare company has an urgent opening for a Bilingual Patient Service Representative job in Morristown, NJ. The client has a great need for representative that is fluent in Spanish. This individual will be responsible to answering phone calls from patients and responding to questions. Prior experience handling insurance verification is highly preferred. This is on open-ended temporary r...
Accounting Principals has a position as a Customer Service Specialist with a successful company in Albuquerque, NM. The qualified candidate will be available immediately and have excellent customer service skills and good data entry. Bilingual/Spanish Speaking is a plus! Pay is $13-$15 per hour depending on experience. Qualifications include: • Bilingual/Spanish Speaking is a plus! Strong computer...
Title: Medical Claims Processor Jobs in Tempe, AZ Summary: We are hiring for a Medical Claims Processor job in Tempe, AZ. This opportunity will be responsible for processing and adjudicating incoming medical claims and deciding whether to pay or deny the claim. Experience working for an insurance provider in a claims processing position is a must. The company is looking to setup and interview cand...
Patient Account Rep Are you looking for an exciting job in healthcare? Do you like helping people? If so, this may be the job for you! Ajilon Professional Staffing is seeking candidates to fill a Patient Account Rep job in the St. Louis, MO area right now. Please read further for details… Patient Account Rep job responsibilities may include: • Answering patient inquiries and resolve patient accoun...
We are looking to fill contract and contract- to- hire positions for Patient Financial Counselor Jobs in the St. Louis, MO area. The position could reside in a hospital/medical environment working with patients. The Patient Financial Counselor Job Responsibilities are: • Provide financial counseling to patients and their families • Explain company financial policies and provides information as to...
Medical Coder, CPC, CCS RHIT in Chicago, IL Our Chicago client is looking for Medical Coders IMMEDIATELY. You must have three years of experience in this role and have knowledge of Evaluation and Management review. Candidates will code for physician visits, medical procedures and medical services. Our client is a great company to work for and is looking for people who get excited and really enjoy...
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Answers for Customer Service Jobs

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Customer service job interview questions?
I am going to be interviewing for a call center customer service position tomorrow. I do not have any previous customer service experience, so it's going to be difficult if I encounter questions that ...
Problem Solving for a Sky job for Customer Service?
I have a telephone interview tomorrow for a Customer Service and 1 of the question is 'how do I go about problem solving and how I deal with it' I have come up with alot of answers but I'm needing abi...

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