Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12675
1st Choice is looking for a dynamic Career Agent for our client in Baltimore, MD. Major Purpose of this job: Manages a caseload of assigned customers with sensitivity to individual needs. Ensures assigned clients receive sufficient guidance and the support necessary to reach their employment goals. Additionally, the Career Agent will produce outcomes as stated in the client contract. A familiarity...
Having Trouble Viewing This Job Posting? Here is a text only version: Berkshire Hathaway HomeServices NE Properties Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully util...
Having Trouble Viewing This Job Posting? Here is a text only version: Berkshire Hathaway HomeServices California Properties Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fu...
Executive Director Eskaton Village Carmichael Eskaton Village Carmichael, a beautiful 37 acre CCRC is seeking a dynamic and experienced Executive Director. This Executive position is eligible for Eskaton’s wonderful benefit package that includes but is not limited to; PPO medical, dental, vision, life, AD&D, and Long Term Disability insurance, an Employee Assistance Program, paid vacation, sick, h...
We're WOW! Internet, Cable and Phone and we are one of the nation's leading competitive providers of Internet, cable television, and phone services. We started out in 1996 delivering cable TV service in Illinois, Michigan, Ohio and Indiana and have since added the services that our customers need. Today we offer digital cable, HDTV, whole home DVRs, high-speed Internet, and local and long-distance...
OBJECTIVE OF POSITION The Customer Service Representative will manage customer service issues and resolutions in various digital marketing channels, including social media, Kirklands.com, mobile and K Club. This position will also coordinate and distribute Kirkland’s monthly Voice of Customer report to ensure companywide awareness of customer sentiment. ACCOUNTABILITIES Social monitoring and custo...
Position Description: • Under immediate direction, provides exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. • Follow the established policies in accordance with the bank and the supervisor’s direction • Accountable for the personal achievement of monthly new account production as assigned by upper management • Proces...
Position Description: Description of duties and responsibilities: · The Order Entry position is responsible for processing all types of customer orders through various MSA order management systems. Entry transactions and processes include but are not limited to: o SAP Standard Order Entry o Esker Order Processing o EDI Order Processing o Ecommerce Order Processing o Incomplete Order management CSA...
Our client, a pharmaceutical consulting company, has an opening for a long-term temporary Certified Pharmacy Call Center Representative job in Parsippany, NJ. The selected candidate must be a certified Pharmacy Technician (CPhT) with a current license. This role entails handling both inbound and outbound calls and interacting with doctors’ offices and pharmacies. Our client is seeking customer ser...
A large healthcare company has an urgent opening for a Bilingual Patient Service Representative job in Morristown, NJ. The client has a great need for representative that is fluent in Spanish. This individual will be responsible to answering phone calls from patients and responding to questions. Prior experience handling insurance verification is highly preferred. This is on open-ended temporary r...
Accounting Principals has a position as a Customer Service Specialist with a successful company in Albuquerque, NM. The qualified candidate will be available immediately and have excellent customer service skills and good data entry. Bilingual/Spanish Speaking is a plus! Pay is $13-$15 per hour depending on experience. Qualifications include: • Bilingual/Spanish Speaking is a plus! Strong computer...
Title: Medical Claims Processor Jobs in Tempe, AZ Summary: We are hiring for a Medical Claims Processor job in Tempe, AZ. This opportunity will be responsible for processing and adjudicating incoming medical claims and deciding whether to pay or deny the claim. Experience working for an insurance provider in a claims processing position is a must. The company is looking to setup and interview cand...
Medical Coder in Chicago, IL We are looking to fill a Medical Coder in Chicago, IL. You must have three years of experience in this role and have knowledge of Evaluation and Management review. Candidates will code for physician visits, medical procedures and medical services. The salary for this position is $18.00-$22.00 per hour. Medical Coder job responsibilities include: • Review all claims for...
Medical Coder in Chicago, IL We are looking to fill a Medical Coder in Chicago, IL. You must have three years of experience in this role and have knowledge of Evaluation and Management review. Candidates will code for physician visits, medical procedures and medical services. The salary for this position is $18.00-$22.00 per hour. Medical Coder job responsibilities include: • Review all claims for...
A manufacturing company has an urgent opening for a temporary Customer Service Specialist job in Belleville, NJ. The selected candidate must have extensive experience with order entry. This role is highly customer-service focused and requires strong communication skills! This position will entail handling high-volume orders via phone, e-mail and fax. Our client is looking for a candidate with stro...
Our healthcare client in Parsippany is looking for a BILINGUAL Patient Service Representative to join their team on a long-term temporary basis. This job is open as they are very busy and experiencing high-activity – this is an excellent networking opportunity with a company that is growing!! Job Responsibilities: • Answer patient phone calls and resolve patient inquiries • Obtain insurance inform...
Ajilon is currently recruiting for a Medical Data Analyst job in the greater Indianapolis, IN area. A strong background in Medicare policies and guidelines as well five years of previous experience in analysis and interpretation of medical data. This position will be working within in the claims department of an insurance company analyzing data and communicating the findings to management. This po...
Medical Collections Specialist Job in Evanston, IL We are working with a multi-office Medical Specialty Group that is seeking a Medical Collections Specialist to join their team! This is a great opportunity for someone that has worked in Medical Collections and or Billing for a specialty practice! Excellent location and a great environment! Job Responsibilities include the following: -Following up...
!!!Ajilon Professional Staffing Customer Service Job Fair!! It’s springtime, and all the plants are blooming. Customer Service positions are also blooming in Phoenix! Ajilon Professional Staffing is hosting our Annual Spring Customer Service Job Fair to find the very best customer service representatives in the Valley. Are you ready to be a part of a growing company? Come on down and meet with our...
Customer Service Jobs in San Diego County, CA Ajilon Professional Staffing is seeking multiple Customer Service Representatives to fill Temporary jobs in San Diego County, CA. A reputable healthcare network is looking to immediately fill customer service positions. Candidates will be responsible for customer service, verifying insurance, providing reception and check-in services and scheduling dut...
Sponsored results
Uber's Better. Make Up To $20/hr. Work Whenever & Get Paid Weekly!
uber.com/Apply-Now
Customer Service Positions Open. Hiring Now - Apply Today!
CustomerService.Jobs2Careers.com
Avoid the Scams! We Reveal the Highest Paying Work At Home Jobs
www.job-athome.com/
Employers Hiring Retail Cashiers. Experience not required. Apply now!
Cashier.JobTomic.com

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
What position should I apply for? Customer Service Specialist - Cashier Job or Merchandising Job?
At Best Buy. I've worked as a bilingual secretary for 2yrs, so I have good communication skills and love to interact with people, make them feel helped out :] BTW: Yes, Customer Service Specialist ...
Is customer service a hard job?
I'm 19 years old and this is my first ever job & it's at CVS Pharmacy so I'm assuming it's going to be an entry level job. I'm getting orientation training. Basically, I'm confused as to what do I ...

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.1.40.24-320
eTrustLogo