Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 186464
Sealed Air Corporation Birmingham, AL
Overview: Sealed Air Corporation creates a world that feels, tastes and works better. In 2013, the Company generated revenue of approximately $7.7 billion by helping our customers achieve their sustainability goals in the face of today’s biggest social and environmental challenges. Our portfolio of widely recognized brands, including Cryovac® brand food packaging solutions, Bubble Wrap® brand cus...
GENERAL: This exciting position has the responsibility for performing various duties associated with outbound freight and customer service. The Logistics Specialist frequently interacts with customers Customer Service Sales Operations Sales Representatives our four compounding centers and freight carriers. This is a great opportunity for an individual looking to grow with a fast-growing healthcar...
The Manufacturing and Sales industry is seeking a full-time Customer Service Associate for the Aurora, CO area. Web Recruiter seeks someone who can perform the following primary roles and responsibilities: Customer Service, Provide support to sales staff, Maintain reports for customer service department. The right candidate will be someone who has, or can use, the following experience, skills or a...
The Hospitality industry is seeking a full-time Housekeeping Supervisor for the Commerce City, CO area. Web Recruiter seeks someone who can perform the following primary roles and responsibilities: Supervise all housekeeping duties, Keeping track of clean and unclean rooms, Data entry. The right candidate will be someone who has, or can use, the following experience, skills or abilities: Accuratel...
ACCEPTING APPLICATIONS Green Industry Leader is Looking to Hire Motivated Individuals. We offer $18hr/avg. Pd Wkly + Bonus Opportunities. No Experience Needed We Train the Right Candidates. Opportunity to Advance. Call 508-713-6121...
OVERALL RESPONSIBILITY Responsible for accurate and timely completion of all order management invoice and credit memo related activities to best serve PharMEDium customers. Accurately prepare and process contracts and pricing on behalf of customers. Partner with the Sales organization to help negotiate contracts provide sales reporting and facilitate contract renewals. Test ERP system improvement...
ATTENTION: Hiring Immediately $1200/wk avg Plus Benefits and Bonus Opportunities Seeking reliable, motivated Individuals with good Personality for FT work. We offer Training and Support. NO EXPERIENCE NEEDED For consideration call 508-713-6120...
GENERAL: The Customer Service Team’s purpose is to provide outstanding service to our customers to create customer loyalty and trust which will help build brand equity of the PharMEDium name. The Customer Service Specialist’s primary responsibilities and job requirements are listed below. RESPONSIBILITES: Serve as first level customer support for PharMEDium’s external and internal customers Tro...
CUSTOMER SERVICE POSITIONS OPEN-HIRING ENTRY LEVEL AND EXPERIENCED REPS NEW OFFICES OPEN 4K Media has expanded and has quickly become of the fastest growing and most successful advertising firms in the Northern Utah Area. We provide exceptional customer service while continuing to grow and develop new markets for our prestigious clientele. WE WANT TO DEVELOP THESE ENTRY LEVEL POSITIONS INTO CAR...
Description WHY WORK RETAIL WHEN YOU CAN BE A PROFESSIONAL CALL CENTER ASSOCIATE!!! The Customer Service Associates are responsible for delivering general information to callers. Scripts will be provided and need to be used for all calls. Neither subject matter knowledge nor independent decision making is required by this position. This position is responsible for providing general information ...
Outbound Dispatch Center Phone Representative - Downtown Dallas - Part-Time and Full-Time both available - Monday-Thursday workweek for full-time status - Paid Weekly - Train stops right in front of our building! ABOUT US: Join our Company! In partnership with the United Association for Healthy Living, 501(c)(3), A Non-Profit Organization providing free healthcare benefits to the ever-growin...
Private Residence seeks an experienced Chef to prepare daily lunch and dinner for a family of 5. The successful candidate will be experienced in preparing traditional & healthy, organic, farm-to-table meals. This position will be based between New York City and the Hamptons, so candidate must be able to travel as needed. Responsibilities will include but are not limited to: Creating fresh and sea...
Company Confidential Poynette, WI, 53955
Job Purpose: Markets products by developing and implementing marketing and advertising campaigns; tracking sales data; maintaining promotional materials inventory; planning meetings and trade shows; maintaining databases; preparing reports. Duties: * Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans,...
Recruit GAAP Staffing Denver Area, CO, 80161
Recruit GAAP Staffing is search for a full time Surgical Scheduling Coordinator for a client company located in Centennial, CO area. Industry: Medical. With an environment described as: Local, exciting and interesting, Recruit GAAP is searching for someone with the ability to perform the scope of responsibilities combined with the following skills and experience: Surgical data entry, Organization ...
Position Description The primary goal for the position of Producer is to oversee the progress of projects from kick-off to launch. This includes communicating with clients, the production team, and working with the production tools. Responsibilities: In producing high-quality scribe videos, the Producer will push projects through development. The Producer works closely with the Senior Producer ...
Renegade Global Group is a premiere, privately owned and operated sales and marketing firm in New York City's Time Square looking to fill ENTRY LEVEL sales, customer service, and marketing positions. We are looking for team-oriented people with the ambition and self motivation to grow within our marketing company. Renegade Global is looking for entry level Marketing and Sales Account Reps to help ...
Customer Service Associate ***No Sales - Telemarketing - Collection*** As a Customer Service Representative you will play an integral role in trouble shooting technical issues, reconciling billing inquiries, and facilitating the resolution of general support questions with the highest degree of courtesy and professionalism. The ideal candidate will be detailed-oriented, have the ability to work ...
Dental post Dallas, TX
Recall/Insurance Coordinator/Cross-trained Come join our team! We are an established private practice that is approximately 85% referral based. Do you have 3 to 5 years minimal front office experience, willing to share your skills and make this a long-term team experience? To be considered: Requirements/Expectations are: Person of Integrity: truly care for patients, top-notch customer servi...
We are a National Property Management Company looking for a Dynamic Leasing Consultant to join our team at our beautiful community in Mount Prospect, IL! Are you outgoing, customer-focused, and enjoy working in a fast-paced high-energy workplace? If so, this may be the ideal opportunity for you!!! Our Leasing Agents are the first impression of the property and must present a level of professiona...
We have an immediate need for a Customer Service Rep. Coordinator JOB DESCRIPTION Scope of Work • The purpose of this position is to be the responsible front-office person for a specific group of customers. • The main activities within the front office are order-intake, answering order-related questions and making sure that the delivered services meet the contractual agreements. Responsib...

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