Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12687
We are a privately held marketing firm in the area. We are planning to expand into 2 additional locations in the the South East within the next year. We work with clients from leading industries across the country with a strong focus in the promotional retail event industry! We have an internal training program where we are looking to create our next generation of branch managers from within. On a...
Full Time - Customer Service - Immediate Hire! Apply and interview now for ENTRY LEVEL customer service and sales positions. This is an entry level position. Successful candidates can grow to management. A1 Management is currently hiring entry level individuals with a customer service & sales background for the Account Manager position. We have found that candidates working in the retail, restaura...
We are a privately held marketing firm in the area. We are planning to expand into 2 additional locations in the the South East within the next year. We work with clients from leading industries across the country with a strong focus in the promotional retail event industry! We have an internal training program where we are looking to create our next generation of branch managers from within. On a...
*Brand Ambassadors - Exciting Entry Level Opportunity* MC Opportunities is an up and coming marketing firm interested in candidates looking for a company to grow with and not 'just another job'. We pride ourselves on standing out from the crowd and performing above and beyond what is expected from us from our national and international clients. We are currently expanding our Marketing Division and...
Customer Service Position - Full Training Provided Have you outgrown your restaurant job? Are you tired of the retail environment? Are your people skills too good to be limited behind a bar? We are seeking individuals with retail and hospitality experience looking for a career in customer service. Paramour Industries is a management consulting firm located in Independence, OH. We specialize in ass...
Customer Service Representative We are a leading Event Promotions Firm in the area. Our focus on customer service is unparalleled! Our goals are simple; every consumer must benefit from our promotions, every client must benefit from our services and every representative must benefit from our training and team spirit! Our challenge: We are continuously expanding our client base as well as the numbe...
Full Time - Customer Service - Immediate Hire! Apply and interview now for ENTRY LEVEL customer service and sales positions. This is an entry level position. Successful candidates can grow to management. A1 Management is currently hiring entry level individuals with a customer service & sales background for the Account Manager position. We have found that candidates working in the retail, restaura...
Account Representatives Needed - Immediate Hire If you have great people skills and enjoy working with the public, we want to meet you! Gynesis Management Group Inc is seeking a full-time Customer Service Associate who is career minded and posses unmatched people skills. This is an entry level opening NOT in a call center environment. As a result of clients placing a high value on the more persona...
Demur Enterprise is a consistently growing company providing marketing, advertising and consulting services to industry leaders. Our diverse client portfolio includes top brands in cosmetics/skin care, health/wellness, and gourmet foods. We excel in developing unique marketing events that place our clients' brands in front of consumers when and where it matters most. Our success derives not only f...
We are a leading Event Promotions Firm in the area. Our focus on customer service is unparalleled! Our goals are simple; every consumer must benefit from our promotions, every client must benefit from our services and every representative must benefit from our training and team spirit! Our challenge: We are continuously expanding our client base as well as the number of territories that we are res...
Full Time - Customer Service - Immediate Hire! Apply and interview now for ENTRY LEVEL customer service and sales positions. This is an entry level position. Successful candidates can grow to management. A1 Management is currently hiring entry level individuals with a customer service & sales background for the Account Manager position. We have found that candidates working in the retail, restaura...
Have you outgrown your restaurant job? Are you tired of the retail environment? Are your people skills too good to be limited behind a bar? We are seeking individuals with retail and hospitality experience looking for a career in customer service. Allure Group is a management consulting firm located in Blue Ash, OH. We specialize in assisting large companies improve retention by providing exceptio...
Full Time - Customer Service - Immediate Hire! Apply and interview now for ENTRY LEVEL customer service and sales positions. This is an entry level position. Successful candidates can grow to management. A1 Management is currently hiring entry level individuals with a customer service & sales background for the Account Manager position. We have found that candidates working in the retail, restaura...
Have you outgrown your restaurant job? Are you tired of the retail environment? Are your people skills too good to be limited behind a bar? We are seeking individuals with retail and hospitality experience looking for a career in customer service. Cornerstone Events is a management consulting firm located in NOLA. We specialize in assisting large companies improve retention by providing exceptiona...
Sleep Number is currently inviting sharp, outgoing, and energetic people to join our inspired team of customer and product advocates. We are looking for candidates that love working with people and want to help improve lives! As a part-time Customer Service Representative, you will be an important point of contact for our customers when they have questions, concerns, or comments regarding our prod...
At CommonWealth Central Credit Union, we serve the financial needs of more than 35,000 people who live or work in Santa ClaraCounty. We are seeking candidates who share our values and commitment to providing quality financial and related services to the community of Santa ClaraCounty. We are currently accepting applications for a Full-Time Teller at our San Jose- Cambrian and Morgan Hill Branches....
The Salem Group, a premier staffing firm in the Chicagoland area is looking for experienced Customer Service Representatives in Chicago. Our client has an immediate need for customer service representatives. Candidates should be comfortable working in a call center environment and providing support to the company’s customer service department. Candidates for this position will have at least 5 year...
TIG is a premier ISO 9001:2008 certified, full-service IT systems integrator with 31 years of experience providing end-to-end technology solutions. Financially stable, TIG has remained profitable every year since the company’s founding in 1981 with 350 Million in revenue for 2011. TIG is a Certified Minority Enterprise and a Corporate Plus® member of the National Minority Supplier Development Coun...
Have you outgrown your restaurant job? Are you tired of the retail environment? Are your people skills too good to be limited behind a bar? We are seeking individuals with retail and hospitality experience looking for a career in customer service. Impression Management is a management consulting firm located in Lexington, KY. We specialize in assisting large companies improve retention by providin...
Customer Service Position - Full Training Provided Have you outgrown your restaurant job? Are you tired of the retail environment? Are your people skills too good to be limited behind a bar? We are seeking individuals with retail and hospitality experience looking for a career in customer service. Volt Marketing is a management consulting firm located in South Bend, IN. We specialize in assisting...
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