Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 189552
Performs phone screening of calls accepted from Technical Support, Customer Support or Customers. Prioritizes calls with customer, orders parts and dispatches corrective maintenance as appropriate. Tasked with calendar managing multiple disciplines such as Partner, FSS, and hybrid maintenance support. Manages the end-to-end shift report in addition to leading shift turnover calls. Job families are...
INBOUND CUSTOMER SERVICE REP Required: Customer Service Experience Must be able to pass a drug screen and background check Location: Salt Lake City Hours: 11:30am-5:30pm for training. Main hours are 3:30-Midnight. Pay: $10:43 to start. If hired on, pay raise to $11.50. Benefits: Adecco provides one of the most comprehensive benefits package in the industry to contract workers including Visi...
Provider of satellite entertainment programming to U.S households Position summary: A great opportunity to join a nationally recognized technology and communication company, this position is responsible for providing coordination of Customer Installation requests with our national network of trained Certified Installation Technicians. Primary responsibilities include placing orders, scheduling a...
Provider of satellite entertainment programming to U.S households Description: In one year, more people chose DIRECTV than the top ten cable TV companies, combined. Help us support property related activity for Owned and Operated (O&O) properties and our third party Sales and Support Center (SSC) clients. Work with MDU customers in relation to technical questions and troubleshooting and prov...
We are seeking an exceptional Account Support Specialist for a finance company that provides consumer loans for elective medical procedures. The position entails: • Communicating telephonically with service providers that utilize our service • Working with newly enrolled providers to ensure that initial loan fundings go smoothly This opportunity has the following advantages: • Superior produ...
Service Center Representative CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the...
About Ameriprise Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community...
Farm Fresh To You is an innovative Community Supported Agriculture (CSA) home and office delivery business that provides fresh, local, organic produce to consumers. Farming since 1976, this second-generation, family owned company pioneered the organic food movement and connects consumers with the land and farm that grows our food. The company aims to change the food system to a more sustainable mo...
Statement of Work for Consulting Services Consulting Assignment or Engagement Information Skill Requirement : Tier 2 Help Desk Experience Level Required: 1+ year Number of Consultants Required: 2 Environment: Electronic Vending Solutions, Windows OS and general networking Price Structure: Hourly Acceptable Rate Range: $15-$18/hr Type of Assignment: Temporary Location:7300 Melvina Ave. Nil...
Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community. So if you're tal...
Company: Yoh Customer Service Specialist needed for a contract opportunity with Yoh's client located in Warrendale, PA. Entry Level Opportunity for recent graduates! What You'll Be Doing: - Identify areas and ways for improving data, streamlining current processes, as well as improving reporting efficiencies and accuracies. - Providing reports for specific customers or products, as required. ...
A consumer lending company with a fun, casual, upbeat environment is seeking several live chat representatives at a temp-to-hire basis! As a Live Chat Collections Representative, you will communicate via email or web chat with customers to determine reasons for default and give advice on necessary actions and resolutions. You will work with customers to set up payment arrangements on past due acc...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Title: Sales Support Specialist Location: Boca Raton, Florida Status: Full Time PURPOSE AND SCOPE Provide direct sales support to multiple Account Managers and assist them to attain their assigned sales quotas through the entire sales process from prospecting to close. RESPONSIBILITIES Register and track deals for opportunities identified by Account Managers Prepare and manage generation of...
POSITIONS AVAILABLE FOR BOTH OUTBOUND AND INBOUND VACATION SALES ADVISORS Top Sales Agents earn up to $75,000 Apply online or contact us at 1-800-546-9189 for questions! To get additional details about our position please visit our Job Preview. As an Outbound Vacation Sales Advisor, you will sell vacation packages to Hilton guests and Hilton Honors Members over the phone with the requirement ...
City: Yakima State: Washington Postal/Zip Code: 98902 Central Pre-Mix Concrete Co., a member of the Oldcastle Materials Northwest Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality r...
City: Hauppauge State: New York Postal/Zip Code: 11788 Oldcastle BuildingEnvelope, a division of Oldcastle, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass. Estimator – Commercial/Architectural Doors Oldcastle BuildingE...
About Catalina Catalina’s personalized digital media drives lift and loyalty for the world’s leading CPG retailers and brands. Catalina personalizes the consumer’s path to purchase through mobile, online and in-store networks powered by the largest shopper history database in the world. Catalina is based in St. Petersburg, FL, with operations in the United States, Europe and Japan. Job Summary ...
About Us Established in 2003, ReSource Point of Sale is a leading end-to-end POS solutions provider. We specialize in new and refurbished POS hardware, software, help desk, advanced exchange depot, implementation and more. Responsibilities • Responsible for the entire returns process. • Issue Refunds/Credits. • Confirm and process payments. • Management Reporting – reports on and analyzes th...
Will be responsible for receiving inbound voicemails & emails requesting training or technical support for DealerSocket, and following up on open tickets until resolution is found. This person will work closely with the customers as well as other departments within our organization to resolve their concerns. · Education: High School Diploma or Equivalent; some college courses preferred Experien...

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