Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 174217
Huntsman currently has an immediate opening for a dynamic individual with proven capability as a Customer Service Manager for our Customer Focus Center located at our Corporate Administrative Headquarters in The Woodlands, Texas. Essential responsibilities of this position include but are not limited to the following: Team Leadership and Employee Management: Effective management of the team by s...
Position Description: At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 70 years. All of our floral arrangements are professionally arranged by a local florist using only the freshest flowers available, and each gift is personally delivered in a vase - in most cases, the same day you place your order - to ensure that it arrives in premium co...
Send Resume to ***** Our client is currently seeking a Customer Service Representative 1 Job Description: Call center experience strongly preferred Minimum of 2 years direct customer/patient contact required Experience with Medical Terminology, Billing/Coding, Healthcare strongly preferred Precertification experience extremely helpful Excellent computer skills with Windows expe...
Send Resume to ***** Our client is currently seeking a Customer Support Representative I Description: Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers, and preparing monthly reports. Additional duties may include de...
We're WOW! Internet, Cable and Phone and we are one of the nation's leading competitive providers of Internet, cable television, and phone services. We started out in 1996 delivering cable TV service in Illinois, Michigan, Ohio and Indiana and have since added the services that our customers need. Today we offer digital cable, HDTV, whole home DVRs, high-speed Internet, and local and long-distance...
For 40 years Crestron has been the world's leading manufacturer of advanced commercial control systems and home automation systems, innovating technology to simplify and enhance modern lifestyles and businesses. Position Description: Crestron is seeking an individual to join our Customer Support team to interact via telephone, email and face-to-face with our customers in a fast-pace and solution...
Ajilon is currently recruiting for a Medical AR Follow Up job in Martinsville, IN. This opportunity requires two to five years of previous experience in medical AR following in a physician office setting. In this role you will be reaching out to patients and physicians to resolve outstanding medical claims. You will also be communicating both over the phone and via email with customers. Requireme...
Ajilon Professional Staffing is the fastest-growing staffing service in the world specializing in the temporary and permanent placements of premier administrative and management professionals. We have a great opportunity for an HR Administrative Assistant job with one of our most respected clients located in Houston, TX on the Northwest side of town. The ideal candidate for this HR Administrative...
We are currently recruiting for a Human Resources Administrator job in Indianapolis, IN. This position requires a Bachelor’s degree and one to three years of administrative or HR experience. In this role you will responsible for maintaining the new employee files as well as entering information into a secure database. You will be answering questions and resolving onboarding issues for all employee...
Local Sacramento company is hiring a Customer Relations Specialist responsible for analyzing provider panels and assisting in provider network development. This position is also responsible for resolving moderately complex claims issues and assists in maintaining the integrity of provider information on enterprise systems and may also assist with the day-to-day activities involving the contracting...
We are looking to recruit a motivated individual for a Hospital Medicare Medical Biller/Collector job in Chicago, IL. You must have at least two years’ experience in Medicare billing and collections. You must also be able to work well in a high productivity environment. If you are interested in working for a company that has a great reputation this is the job for you. Responsibilities for the Hos...
Title: Customer Service job in Blue Ash, OH. Summary: We have a job opening for a Customer Service Professional in Blue Ash, OH. This position will be responsible for providing the highest level of care and quick solutions to customers. The Customer Service job duties and responsibilities include: • Work closely with sales agents and customers to quickly and accurately process orders • Assis...
Ajilon is seeking a candidate to fill a Health Coach job in the greater Indianapolis, IN area. A four year degree in a health related field such as Public Health or Exercise Science is required for this position. In this role you will be working with members/patients over the phone to assist them in setting and achieving their personal goals. Regular communication with patient will be critical por...
Ajilon is currently recruiting for a Medical Communication Specialist job in Indianapolis, IN. Previous experience in the health care industry is preferred however candidates with a college degree and two years of customer service experience will also be considered. Candidates will be taking calls from patients and assisting them with scheduling and answering questions related to their medical car...
Ajilon is recruiting for a Medical Insurance Verification Specialist job in Muncie, IN. The ideal candidate will have 2-5 years of previous experience in insurance verification or medical front office. Located in a busy billing office in Muncie, this position will be responsible for verifying insurance as well as following up on outstanding medical bills. Requirements of the Medical Insurance Ver...
Ajilon is currently recruiting for a Human Resource Benefit Specialist Job in Indianapolis, IN. At least two years of experience in a benefits role within a human resources department is required. This position will be responding to inquiries from employees regarding all benefit related issues such as new hire enrollment, life event changes, and claims adjudication. Requirements of the Human Reso...
Our healthcare client in the Verona area is in need of a TEMPORARY Front Desk Administrative Assistant job available for their busy medical office. This job is open due to heavy work load, and they need someone with a high level of professionalism. Responsibilities for this job include: • Answering high volume calls and scheduling patient appointments • Verifying patient’s insurance benefits •...
We have a direct hire HR Coordinator job opportunity in Wauconda, IL. Candidates MUST have at least two years of HR experience either in a Coordinator or Generalist function. In this role, you will be responsible for employee relations, benefits and medical leave administration, setting up drug screens/background checks, and new hire orientation. You will be required to have solid proficiency in M...
Ajilon Professional is partnering with a major hospital. We are currently recruiting Certified Medical Coders for our new client’s Certified Medical Coder Job in Chicago, IL. Qualified candidates must have three years’ experience in medical coding. Evaluation and Management experience is highly desired. If you are looking for an exciting opportunity with a highly reputable company, this is the per...
Customer Service job in San Diego, CA Ajilon Professional Staffing is working closely with our growing client in the pharmaceutical industry to fill a temporary to direct hire Customer Service job in San Diego, CA. This is a temporary to direct hire opportunity paying $12-$14 per hour, depending on experience. You will have daily interaction with C-Level Executives and VP’s getting great exposure...

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