Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14482
Hello, My name is Tony and I represent The Fountain Group. We are a national staffing firm and are currently seeking a Customer Support Technician III for a prominent client of ours. This position is located in Malvern, PA. Details for the positions are as follows: Job Description Serves as primary support liaison between company and customer. Provides 100% phone support to customers by resolving...
Chat Agent: This is a customer facing position providing support to Client Customers over the internet. Agents will apply defined practices, procedures and company policies to triage, troubleshoot and resolve problems exercising good judgment, strong written skills as well as deep customer empathy. • Provide high quality customer interactions in a chat/written environment that that focus on creati...
In this exciting role, you will be part of the Technical Support global organization with an emphasis on collaboration and customer focus. You will be responsible for interacting with a subset of PTC’s largest most strategic customers that require a high level of service. Technical Support Engineers are experts in one or more line of products while staying focused on providing a high touch custome...
Are you looking to take your customer service to the next level? Here is a role that will allow you to obtain outstanding experience in Healthcare Customer Service - opening more doors in health care jobs for you. As an inbound call center agent you will make a difference everyday by providing exceptional service and assisting healthcare subscribers with their yearly enrollment and answering other...
About Aramark Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FOR...
Are you looking to take your customer service to the next level? Here is a role that will allow you to obtain outstanding experience in Healthcare Customer Service - opening more doors in health care jobs for you. As an inbound call center agent you will make a difference everyday by providing exceptional service and assisting healthcare subscribers with their yearly enrollment and answering other...
Taggart Insurance fosters a community atmosphere and provides personal growth opportunities for its employees. Established in 1933 and headquartered in Boulder, we are one of Colorado's larger and most respected independent insurance agencies. Job Description We are currently seeking an individual for the following position: Account Manager - Commercial Lines Our ideal candidate will have 2-5 year...
This is a seasonal customer facing position providing customer service, technical support and tax related research and support to the customers. * Land line Phone IS Required for this Position * Tax Support: Assisting customers by managing high level calls for customers working on their tax return with product/software inquiries as well as tax and tax software questions and calculations. · Applica...
Position Summary With an in-depth knowledge of the Company’s services and processes, a Customer Service Consultant delivers the highest level of quality service to our customers, acts as a resource for others on the service team, and cross-sells additional services to residential and commercial customers. The Customer Service Consultant receives and responds to escalated residential and commercial...
Are you looking to take your customer service to the next level? Here is a role that will allow you to obtain outstanding experience in Healthcare Customer Service - opening more doors in health care jobs for you. As an inbound call center agent you will make a difference everyday by providing exceptional service and assisting healthcare subscribers with their yearly enrollment and answering other...
COMPANY: Sunset Memorial Gardens & Funeral Home – Odessa Come join our family at Sunset Memorial! Sunset Memorial is one of the best known funeral and cemetery providers in West Texas. We serve local families by helping them arrange, plan and deal with the details of final arrangements and pre-arrangements. As the leading provider of these valuable and needed services, our company offers career op...
Are you fluent in proper Spanish and English? Are you looking for a rewarding position that offers career advancement? Afni is now hiring entry-level Spanish / English bilingual sales positions. As a bilingual phone Customer Sales Representative, you will use your customer service and sales abilities to help customers find and purchase products and services. In this inside sales role, you will be...
Do you have a Pa Accident and Health Insurance License? If so, join us at one of our upcoming Hiring Events! • $100 sign-on Bonus and $100 Referral Bonus (per referral) • Drawings for Prizes • If you are licensed in Accident and Health Insurance, please join us for one of our upcoming Open Houses! When: Wednesday, August 20, 2014: 3:00 Pm to 7:00 PM Friday, August 22, 2014: 1:00 PM to 4:00 PM Satu...
We are looking for some PASSIONATE and TALENTED people who are interested in working for a NATIONWIDE voluntary health organization dedicated to ending Breast Cancer. This is a 2 Month contract paying $18.00/hr. There is NO guarantee that this position will be permanent. Candidates should have RELIABLE TRANSPORTATION, CALL CENTER EXPERIENCE, CUSTOMER SERVICE EXPERIENCE, TELEPHONE ETIQUETTE, & MUST...
We are looking for some PASSIONATE and TALENTED people who are interested in working for a NATIONWIDE voluntary health organization dedicated to ending Breast Cancer. This is a 2 Month contract paying $18.00/hr. There is NO guarantee that this position will be permanent, but we have seen some of our contractors hired on full time. Candidates should have RELIABLE TRANSPORTATION, CALL CENTER EXPERIE...
TeleTech is now hiring. Join our team of upbeat, friendly Technical Support Associates. If this describes you … ·Technically oriented & Computer Savvy ·Outgoing & Considerate ·Passionate & Motivated … then, APPLY TODAY! Being a TeleTech Technical Support Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE...
TeleTech is now hiring. Join our team of upbeat, friendly Customer Service Associates. If this describes you … ·Customer-service oriented ·Outgoing & Kind ·Passionate & Motivated … then, APPLY TODAY! Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happ...
If you want a career opportunity that allows you to help others and unleash your problem-solving skills … Allstate may be the place for you. The Allstate Service Information Center (ASIC) is now hiring top performing Customer Service Representatives to join our new facility in Draper, UT. An exceptional growth opportunity for us and for you! This is a Monday through Friday position with rotating S...
Chat Agent: This is a customer facing position providing support to Client Customers over the internet. Agents will apply defined practices, procedures and company policies to triage, troubleshoot and resolve problems exercising good judgment, strong written skills as well as deep customer empathy. • Provide high quality customer interactions in a chat/written environment that that focus on creati...
This is a seasonal customer facing position providing customer service, technical support and tax related research and support to the customers. * Land line Phone IS Required for this Position * Tax Support: Assisting customers by managing high level calls for customers working on their tax return with product/software inquiries as well as tax and tax software questions and calculations. · Applica...

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.4.40.47-324
eTrustLogo