Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 173377
As a Financial Customer Service Associate, you will be focused on setting the industry standard in customer experience and part of a fast-paced team environment. You will play a critical role in enhancing customer relationships and providing solutions for their short and long term needs. We will provide you the opportunity to participate in a comprehensive training program that supplies you with t...
We are currently looking to expand our Port Richey Facility by hiring several phone agents to work on different programs throughout our office. DialAmerica was established in 1957 and is one of the largest privately held Teleservices firms in the country. We have 21 facilities nationwide. We partner with Fortune 500 companies and market their products and services by phone. In addition, we have l...
If you are bilingual Spanish or Korean speaking DialAmerica has a great opportunity for you! We are seeking representatives to take inbound calls from leading national companies. Our call center is conveniently located in Kearny Mesa. Work part-time hours with a variety of shifts available. Earn a guaranteed base with the opportunity to receive commission and bonuses. If you have a positive outlo...
This position is located in our UT, Sandy facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures a...
Description: Delivering the best customer experience starts with you. You're looking for a place where you will be empowered to be your best. When you join UnitedHealthcare's Provider Services Group, you'll be part of a team committed to reshaping the way health care works for millions. You'll join us on a mission to not only deliver the best customer service in the health care industry, bu...
Doherty Staffing is hiring for seasonal Call Center Customer Service Representatives in Eau Claire, WI. Call Center CSR's will be responsible for answering incoming calls from customers. Customer service skills with a soft upsell are needed. This is a temporary seasonal position with various shifts available that does require weekend and holiday work. The hourly rate is $10/hour. Job Duties: -An...
Job Title: Customer Service Representative Location: San Antonio, TX 78249 Duration: Permanent Environment: Call Center Start Date: September 29, 2014 Hours: Monday – Friday 8am – 3pm (1st shift) OR Monday – Friday 3pm – 10pm (2nd shift) Will also work Saturday – 8 hour shift between 7am -6pm (needs to be flexible) *Will have Sundays off as well as an additional day of their choosing betwee...
Customer Relations Representative - Entry Level Client Coordinator Position Open! If you have great people skills and enjoy working with the public, we want to meet you! The Job Window is seeking a full-time Customer Relations Representative - Entry Level Client Coordinator who is career minded and posses unmatched people skills. This is an entry level opening NOT in a call center environment. ...
Public Relations: Entry Level Are you sports minded and driven? Are you looking for excitement? Castle is one of the leading sales and marketing firms in Boston. We work directly with our clients in the home improvement industry and provide them with quality leads to increase their sales. Castle is currently looking for marketing associates to train on the basics of sales and promotions. Our go...
Location - Clearwater, FL Application Deadline - ASAP Terms of Contract - Full Time, Part Time Rate of Pay - Starting at $10.00/HR, Health/Vision/Dental Benefits, for Various Accounts ____________________________________________________________________ Come work for 24-7 Intouch RESPONSIBILITIES: • Provide exceptional customer service and problem solving by responding to all Email and/or Ch...
Customer Relations Representative - Entry Level Client Coordinator Position Open! If you have great people skills and enjoy working with the public, we want to meet you! The Job Window is seeking a full-time Customer Relations Representative - Entry Level Client Coordinator who is career minded and posses unmatched people skills. This is an entry level opening NOT in a call center environment. ...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
Expanding company is seeking a highly motivated Customer Service Representative who enjoys working in a high tech, fast-paced environment. Dane Street is a leading provider of IME and Peer Review services to the Worker's Compensation, Pharmacy, disability, Auto and Group Health marketplaces. We are looking for a Customer Service Representative to coordinate the claims review process including ent...
Description: Don't wait to apply we have training classes starting soon that are designed to set you up for success! You want more challenge. You want more opportunity. You want more reasons to head in to work every day. We want more people like you. UnitedHealth Group Customer Care Centers are home to a team that lives and breathes restless. We're still finding ways to outdo what we did yesterd...
Entry Level Marketing Communications Assistant MAJOR RESPONSIBILITY AREAS Implementation of marketing plans, including product positioning, campaign strategies, and market strategy insights. Discovery of strategic business opportunities through cross function collaboration with sales, HR, etc. Marketing opportunity for revenue Provide product/service support in order to establish proper chann...
Customer Service Representative - Start Date October 13, 2014 GROW YOUR CAREER WITH THE HARTFORD ? YOU DESERVE IT! The Hartford, named one of the ?World?s Most Ethical Companies? by the Ethisphere Institute, is looking for exceptional customer-focused talent to serve an elite AARP customer base in our Oklahoma City contact center. We provide our employees with an engaging, fast-paced, challengin...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
Reynolds and Reynolds is one of the top providers of premium integrated computer solutions for automobile dealerships worldwide. In business since 1866, we continue to grow and provide cutting-edge solutions for all aspects of dealerships. The Software Implementation Department plays a crucial role in connecting our customers to our software. The major purpose of this position is to help our cust...
Customer Service Representative Position Schedules: Full time (40 hours a week). The shift for this position is Monday through Friday 11:30 am to 8:00 pm or 12:30 pm to 9:00 pm. 12% shift differential will apply to applicable evening hours and all weekend hours! 6% language differential on all hours for bilingual (Spanish/English) candidates! Positions start Monday, October 6! Position Purpo...
Sr. Director Customer Support Job Description: We have an exciting new opportunity to lead our customer support division for wireless telecommunication technologies. Responsibilities: Ensure the efficient operation of the Customer Support functions Build a Customer training organization Establish strategic plans and objectives for Customer Support and Delivery team Manage all Customer Suppo...

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