Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 11950
Req# 152948BR Position Title Sprint Retail Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most c...
Req# 153031BR Position Title Sprint Retail Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most c...
Req# 152923BR Position Title Lead Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effec...
Req# 152962BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective...
Req# 152982BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective...
Req# 152944BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective...
Req# 153044BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective...
Req# 153045BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective...
Req# 152998BR Position Title Technical Consultant Part Time Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost...
Req# 152965BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective...
Req# 152970BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective...
Req# 152961BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective...
­ Help Desk Technician CORESTAFF Services is currently seeking a­Help Desk Technician who will provided network, hardware and software support for various customers. The Help Desk Technician will organize and dispatch tickets to him/herself or other support teams as needed. Duties include troubleshooting and resolving LAN, application, server, desktop issues, and support for proprietary applicatio...
1st Choice, LLC is seeking an Administrative Assistant for a federal client in Washington, DC. Duties include the following: The need is primarily administrative in nature and may be required for up to 120 work days, and a maximum of 240 work days. Manage the administrative activities and serve as a liaison within and provide administrative support to staff members and high level Government offici...
Customer Service Representative Aerospace / Aviation / Defense Sales / Marketing - Customer Service Full-time United States - West Virginia - Union The Compensation $54k to $58k Benefits - Full Relocation Assistance Available - Yes Commission Compensation - No Bonus Eligible - No Overtime Eligible - No Interview Travel Reimbursed - Yes Detailed Description Contract Administration -Provide assertiv...
City: Wenatchee State: Washington Postal/Zip Code: 98801 Wenatchee Sand & Gravel, a member of the Oldcastle Materials Northwest Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality rock p...
City: Watsontown State: Pennsylvania Postal/Zip Code: 17777 Glen-Gery Brick is a division of Oldcastle Architectural (APG). Oldcastle APG is the leading North American manufacturer of concrete masonry, lawn, garden and paving products and a regional leader in clay brick. The group also produces packaged cement mixes, lightweight aggregates, bagged decorative stone and lime. With over 200 operating...
Customer Service Representative needed for a contract opportunity with Yoh's client located in Agoura Hills, CA. The Big Picture - Top Skills You Should Possess: - One to two (1 - 2) years of call center experience - Proficient MS Office skills - Strong communication skills What You'll Be Doing: - Employees perform a host of customer service duties such as receiving calls and requests from the gen...
This is a high school internship opportunity and applicants must be high school seniors as of September 2014 at a local vocational school to be considered for this position. This position starts in September 2014. The IBM Collaboration Solutions group seeks a high school intern to work on different projects throughout the organization. Some of the job responsibilities include, but not limited to,...
Are you a problem solver who loves working with people? Then you belong at IBM. As a Team Lead Customer Service Representative you'll have direct contact with our global clientele as an advisor, guiding clients on the use of a broad range of products, offerings and services - and play a key role in client satisfaction overall. Working with other talented, ambitious customer service professionals,...
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Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
What position should I apply for? Customer Service Specialist - Cashier Job or Merchandising Job?
At Best Buy. I've worked as a bilingual secretary for 2yrs, so I have good communication skills and love to interact with people, make them feel helped out :] BTW: Yes, Customer Service Specialist ...
Is customer service a hard job?
I'm 19 years old and this is my first ever job & it's at CVS Pharmacy so I'm assuming it's going to be an entry level job. I'm getting orientation training. Basically, I'm confused as to what do I ...

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