Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13888
CUSTOMER SERVICE POSITIONS 50 positions open for immediate hire, Visit www.agilitymarketing.com to apply online!...
HEALTH INSURANCE CSR Health Insurance Division of Westerville agency in search of licensed Customer Service Representative to manage the sales process for Individual Health products and provide admin. support to Group Benefits Sales and Service Dept. 5 years agency experience preferred. Strong administrative and communication skills required. Competitive salary and full benefit package. Qualified...
In more than 85% of America households, consumers reach for Pinnacle Foods brands. Pinnacle Foods is a Top 1000 Company as ranked by Fortune Magazine. We are a leading producer, marketer and distributor of high-quality branded food products, which have been trusted household names for decades. Headquartered in Parsippany, NJ, our business employs an average of 4,400 employees. We are a leader in t...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Company Confidential Cincinnati, OH, 45203
We are the LARGEST Green Energy provider in North America. Get your foot in the door NOW with this booming Green industry; Help us help the planet and make money doing it! We are looking for individuals with: - A Positive Attitude - Desire to Succeed - and DRIVE We offer full training for all openings and do not require past work experience in the green industry or customer service. We are looking...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Responsibilities This role handles a high volume of inbound customer calls and is responsible for providing high quality customer service on calls that are generally routine and sometimes unique in nature. This role is also responsible for conducting Tier 1 trouble shooting when customers require device assistance. This position provides customer service transactions, including but not limited to;...
Capital Management Service, LP Skills: · Excellent communication skills · Working knowledge of the FDCPA Preferred · Ability to learn and perform multiple job functions · Outstanding Compliance history · PC Skills to include Excel and Word. · Excellent data entry skills. · Ability to meet deadlines within department needs. · Capability to consistently and accurately access call quality across enti...
Our clients, for two-different industries, are seeking Customer Service Representatives. Experience working in customer service for health insurance benefits OR manufacturing is a huge plus. Job duties include communicating with organizations customers via inbound phone calls and email, researching customer inquiries, recording information in customer database. Excellent written and verbal communi...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
StaffSource/ARG Professional Services is working with a company in Knoxville, seeking a temp to hire Customer Service Representative. The individual will be responsible for answering inquiries, telephone calls and email correspondence. The individual must have excellent data entry and communication skills. Qualified candidates interested in this position should email your resumes to resume@argjobs...
Customer Service Opportunity Find your ideal customer service job now! Spherion®, a recognized leader in the recruiting and staffing industry, is seeking energetic customer service representatives with a desire work in a fast-paced call center environment for leading businesses in the Gulfport, MS area. We have a variety of flexible, temp-to-hire and permanent job opportunities available now! Job...
Immediate Openings for Customer Service Representatives! Please apply online for premium appointment. Get $600 Sign-on Bonus when you start this July *conditions apply* TeleTech is now hiring. Join our team of upbeat, friendly Customer Service Associates. If this describes you … · Customer-service oriented · Outgoing & Kind · Passionate & Motivated … then, APPLY TODAY! Being a TeleTech Customer Se...
Immediate Openings for Customer Service Representatives! Come to our Open House! Tuesday, July 29th from 9AM - 4PM We are located at 1720 E. Primrose, Springfield, MO 65804. Get $600 Sign-On Bonus when you start this July *conditions apply* This opportunity will require you to work in Springfield, MO. TeleTech is hiring. Join our team of upbeat, friendly Customer Service Representatives. If this d...
Position Description: Customer Service Representative (Part Time) Job Description Want a part time position with fantastic benefits, opportunity for growth, challenge, recognition and that will welcome your commitment to excellence? Your future success begins here! We are Raymour & Flanigan, a furniture retailer and we are seeking Customer Service Representatives for entry level, part time retail...
For over 60 years Godfrey Personnel, Inc. has been a leader in meeting the staffing needs of Insurance Companies, Brokers and Third Party Administrators. Listening to what our clients want is how we have remained the best in the business since 1950. Our clients can tell you it is the quality of service that has kept Godfrey a leader. Professional and Confidential service you can trust! JOB DESCRIP...
General Summary The Senior Specialist handles all incoming general phone inquiries as well as performing various support functions. This includes: Answering all incoming Recovery/ Bankruptcy calls; Resolving basic inquiries and transferring other calls to functional specialists; Working on various systems to enter and update account statuses; Working with vendors on the phone to resolve basic acco...
General Summary: The Manager, Collections Skip Administration II will manage and provide staff support for the Collections Skip Tracing team. Support may include; coaching for KPI, quality and productivity improvements; assistance and follow up with compliance and audit activities inclusive of various reporting and real time management responsibilities. The position will work with the Collections...
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